Salesforce Consultant Service Cloud (m/f/x)
- Location
- Greater London, England, United Kingdom
powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements Translate business requirements into scalable Salesforce configurations and workflows Collaborate with cross-functional teams to deliver high-impact projects on time Conduct workshops … case lifecycle, SLAs, escalation, and support metrics Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case Ability to translate business requirements into functional and technical solutions Strong communication and stakeholder management skills Salesforce certifications such as Service Cloud Consultant or Administrator ...