2 of 2 Trend Analysis Jobs in the East of England

cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solutions issues Review cases where … other team members which relate to problems you have raised, and update cases as appropriate Identify opportunities for case reduction and deflection including trend analysis, creation of knowledge articles and potential product enhancements Review/approve knowledge articles, ensuring no duplication within the knowledgebase Identify creative troubleshooting workarounds ...

strategy Understand and translate requirements (user stories, bugs, tasks etc.) into automated tests Coordinate with teams on release management activities Defect management activities Trend analysis and reporting for automation framework Advocate for, and implement best test practices within the group Mentor other members of the team in test ...