CX Project Manager New London, UK
- Location
- Greater London, England, United Kingdom
/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops to capture agent insights and refine AI behaviour. Present project updates, performance data, and business cases … platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context. Project management certification (e.g. PMP, PRINCE2, APM, or SAFe). Background in change management, employee engagement, or learning & development. ...