Manager, Application Support & Service Operations (2027 Start) Christie's · London · On-site · · Technology & Digital
- Location
- Greater London, England, United Kingdom
documented, understood, consistently followed, measurable and supported by appropriate controls. Review performance and address gaps in ownership, workflow, data quality, compliance, adoption and user experience. Coordinate process reviews, improvement plans, operational-level agreements, RACI models and escalation paths. Create clear operating boundaries across Application Support, infrastructure, product teams, Service … delegated authorities. Act as the senior operational escalation point for invoice discrepancies, purchase order issues, disputed charges and vendor payment concerns. Service Performance and Experience Distinguish operational activity from service quality, customer experience, risk and business outcome. Validate data before it is used for decisions, contractual discussions ...