CRM Analyst
- Location
- Manchester, England, United Kingdom
contact for Distribution, Marketing, Data & Analytics, Operations, Technology and regional client-facing teams Partner with business stakeholders to identify opportunities to simplify processes, improve user experience and increase CRM adoption Support requirements, user acceptance testing, releases, change adoption and CRM enhancements, including case management and Microsoft Copilot … trends, cases and business outcomes Support the development and refinement of CRM signals and alerts that help client-facing teams prioritise engagement opportunities Analyse user behaviour, process performance and CRM interaction patterns to identify opportunities for process improvement, better adoption and increased business effectiveness Data Quality & Governance Review regional ...