4 of 4 User Journey Map Jobs in the UK

User Researcher Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the … is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user. You will have experience of working on products … and services in a public sector environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards. Your responsibilities will include: ● Championing the user on services and products ● Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings ● Appropriate story telling of research findings to More ❯

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user … a Subject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration. System Design: Provide expert-level solutions to complex problems, often involving systemic changes that span multiple departments. Validation: Develop prototypes and conduct usability testing More ❯

communicating business objectives and business processes to technical teams whether internal colleagues or external service providers Assist technical teams in translating required functionality into application architecture. Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions. Ensure that requirements are captured as user stories using best practice … new eCommerce initiatives. Advise the delivery team of insights provided by the research team, ensuring solutions align to the research made available Utilise the CRO toolkit to ensure user stories are supported with supporting data. Assist the delivery Squads and Product Owner to identify, define and measure a series of eCommerce metrics and KPIs. Reporting on the outcome … agreed and maintained via the Product Owner. Work with multi-discipline teams across multiple locations and functions, specifically with (but not limited to) end-users, CRO, Web Analytics, User Research, and the delivery Squad(s) In the absence of the Product Owner, act as a proxy-PO and sign off features for release. Participates in and supports testing More ❯

to the migration of every legacy site onto a single platform. There is SEO content to refine. Visual assets to organise. Structure to validate. Redirection maps to build. User journeys to test and retest. The work is varied and detailed and calls for someone who enjoys making complicated things behave predictably. The role does not need a deep … aligned. What you will bring Strong evidenced experience leading website migrations, rebuilds or multi-site digital projects A solid grasp of SEO principles, content structure, 301 redirects and user journey mapping The ability to bring together developers, content specialists and internal stakeholders without friction A methodical mindset and a habit of catching issues early Confidence making More ❯