Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)
- Hiring Organisation
- Additional Resources
- Location
- Westminster, City of Westminster, Greater London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £500/day
benefits. You will be responsible for: Gathering, analysing and documenting business and operational requirements. Producing functional specifications, user stories and acceptance criteria. Mapping business processes, workflows, business rules and system integrations. Acting as the link between business stakeholders, technical teams and external delivery partners. Managing and refining … Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. Experience supporting testing, User Acceptance Testing (UAT) and solution implementation. Background working within operational, customer service ...