Support Bar Analyst
- Hiring Organisation
- Pontoon
- Location
- London, United Kingdom
- Employment Type
- Contract
users. Troubleshoot hardware, software, account, configuration and connectivity issues across Windows and macOS. Support technologies including Microsoft 365, Entra ID, Active Directory, Intune, Cloudflare VPN, mobile devices and AV/meeting room technology. Investigate Level 2 issues thoroughly before escalation and gather logs, screenshots, error messages and diagnostic information … Entra ID and Active Directory Microsoft Intune Microsoft 365 Windows and macOS Laptop and end-user device deployment Joiner, Mover and Leaver processes Cloudflare VPN/secure remote access ServiceNow or another ITSM platform General hardware, software and connectivity troubleshooting Supporting both on-site and remote users Gathering technical information ...