Customer Success Manager
Cambridge, Cambridgeshire, United Kingdom
Blackdot Solutions Ltd
they achieve meaningful value. You will understand your client's needs, goals, and their use case, enabling you to develop bespoke workflows and ensure that your customers meet their value expectations. As the CSM, you will be working closely with internal stakeholders in Support, Product, and Engineering to ensure customer questions are addressed and their voice is heard. You … internal stakeholders when there has been a negative customer experience, user reduction, or churn. Self-motivated: Spend time becoming the solution expert - understanding its capabilities, its applications, and its value proposition for different clients. Take the initiative to reach out to customers, proactively offer support, and identify commercial opportunities. Time Management: Prioritise tasks effectively to meet client deadlines. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: