they achieve meaningful value. You will understand your client's needs, goals, and their use case, enabling you to develop bespoke workflows and ensure that your customers meet their value expectations. As the CSM, you will be working closely with internal stakeholders in Support, Product, and Engineering to ensure customer questions are addressed and their voice is heard. You … internal stakeholders when there has been a negative customer experience, user reduction, or churn. Self-motivated: Spend time becoming the solution expert - understanding its capabilities, its applications, and its valueproposition for different clients. Take the initiative to reach out to customers, proactively offer support, and identify commercial opportunities. Time Management: Prioritise tasks effectively to meet client deadlines. More ❯
customers to understand their requirements and demonstrate how our client’s devices, accessories, and applications can deliver tailored solutions that support their business objectives. Your Role: Effectively communicate the valueproposition and technical vision of our client’s products to the Sales team and partners, supporting successful sales outcomes. Proactively identify technical opportunities through direct customer engagement. Gather More ❯
St. Neots, Cambridgeshire, East Anglia, United Kingdom Hybrid/Remote Options
MASS Consultants
This is an opportunity for you to join a growing team, so were needing your proficient and persuasive writing skills to produce professional, compelling content that clearly articulates MASS value propositions. You can be based from home, providing that you can attend meetings in either our Lincolnshire or Cambridgeshire office when required (especially during key stages of a bids More ❯
time to move into Success and play a key role in supporting retention adoption, and long-term engagement. If you're passionate about building relationships, solving problems, and showcasing value, we'd love to hear from you. The Customer Success Manager is responsible for engaging with our Service customers, who may show signs of cancelling their subscription or becoming … Proactively contact customers who have requested cancellation or shown signs of disengagement Hold empathetic, solution-focused conversations to understand dissatisfaction and address concerns Present retention strategies and highlight platform value, including new features, product enhancements, and win-back offers Educate customers on resources, training, and updates such as reports, improved navigation, and new functionality Collaborate cross-functionally to solve … For Excellent communication and active listening skills - you build rapport quickly and confidently Proven ability to turn around at-risk accounts and handle sensitive conversations with empathy Comfortable presenting value propositions and commercial offers tailored to customer needs Analytical mindset - you're curious about the why behind churn and how to prevent it Target-driven, resilient, and motivated by More ❯