and group management). Issue Documentation and Knowledge Sharing: Log maintenance activities, compile knowledge base entries, and document resolutions through the company's internal ticketing and knowledge base systems. VideoConferencing Support: Diagnose and resolve videoconferencing issues with Microsoft Teams, Zoom Rooms, and general A/V hardware. Client Support via Ticketing System: Use the More ❯
manager. Responsible for ensuring any P1 or P2 ticket are highlighted to your line manager. Support the installation and configuration of IT hardware and software as directed. Support the videoconferencing facilities as required. To deliver exceptional Customer Service striving to achieve first time resolution. To proactively manage all personal workloads, ensuring all tickets are worked on within More ❯
A good understanding of mobile devices, such as Apple iOS smartphones and tablets. Strong background in Microsoft products, Microsoft Office365 and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience … + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams VideoConferencing Technologies Apple OSX/Apple Mobile iOS Active Directory Mimecast Remote Support Tools Incident, Request, Problem and Change Management ITIL foundation or other relevant IT qualifications Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary More ❯
Barnsley, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
Worksop, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Omega Resource Group
Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom VideoConferencing & VOIP administration. • Microsoft Office 365 & Azure AD administration. • Windows Desktop deployment, maintenance, and management practices (InTune/SCCM). • Powershell & scripting capability Candidates who are currently an More ❯
running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams VideoConferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), VoIP phone systems (basic support) as More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Computappoint
the latest tech configuring, installing, and troubleshooting cutting-edge software applications Stay connected supporting mobile devices and ensuring our teams are always linked Bring people together with audio/videoconferencing and advanced voice systems (Cisco IPT) Empower colleagues through software installation support and expert guidance Shape the future by training new hires on our innovative IT systems More ❯
Zachary Piper Solutions is seeking a Video Teleconferencing Engineer responsible for researching, evaluating, designing, deploying, and promoting new Collaboration platforms such as Microsoft Teams, M365 Collaboration Solutions, Teams phones, and Endpoint Manager (Intune). You will act as a liaison between vendors' engineering resources and our Video Operations team to coordinate escalations. This is supporting a DOE program. … The role is fully onsite in Washington, DC or Laurel, MD. Must have active Top Secret clearance Job Duties/Requirements • Performs troubleshooting, repair, and preventative maintenance of Audio, Video and Network connectivity AV equipment and peripheral equipment • Research, design, and implement world-class collaboration experiences using platforms like Microsoft Teams, Microsoft Team Rooms, Microsoft Teams Phone, Microsoft Intune … MDM), Microsoft Surface Hub, and audio/video solutions. • Enhance end user adoption and functionality of Collaboration technology through the creation of technical documentation for solutions and procedures. • Maintain proactive monitoring platforms such as Microsoft Teams Pro Management, Teams Admin, Logitech Sync, and XIO cloud. • Provide an advanced level of troubleshooting for Microsoft Teams, Windows OS, Active Directory/ More ❯
hardware diagnostics and repair skills; experienced in supporting printers, scanners, copiers, and peripheral devices across network environments. AV & Meeting Room Technology: Capable of setting up and supporting AV systems, videoconferencing tools, and meeting room technologies. Scripting & Automation (Optional): Familiarity with shell scripting, AppleScript, or automation tools to streamline Mac administration tasks is an advantage. The Role Manage … tested. Work with IT leadership and other departments to support technology needs. Assist in IT projects including rollouts, upgrades, and system migrations. Set up and maintain AV equipment and videoconferencing tools in meeting rooms. Provide technical support during events or meetings, both onsite and remotely. Maintain technical documentation, asset inventories, and support logs. Train users on best More ❯
A good understanding of mobile devices, such as Apple iOS smartphones and tablets. Strong background in Microsoft products, Microsoft Office365, and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience … + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams VideoConferencing Technologies Apple OSX/Apple Mobile iOS Active Directory Mimecast Remote Support Tools Incident, Request, Problem, and Change Management ITIL foundation or other relevant IT qualifications Location: City of London, London (Onsite) Term: Full-Time, Permanent Salary More ❯
and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on support for computer systems, applications, networks, and voice/video communication systems, collaborating with our global IT team to anticipate and address user needs efficiently. Key Responsibilities: Act as the primary technology support contact in the London office. Provide … EMEA region. Configure, install, and troubleshoot all standard software applications on laptop computers. Configure and support all standard business applications on Compass Lexecon mobile devices. Assist with audio/videoconferencing and voice systems (Cisco IPT). Provide support to employees with application software installation and use. Deliver training to new hires on IT systems, services, and best More ❯
Birmingham Airport, Birmingham, West Midlands, England, United Kingdom
RT Consulting
first-line support to a nationally distributed user base. Working on a 24/7/365 shift rota, you will: Deliver responsive IT support via telephone, email, and videoconferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose … Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and VideoConferencing systems Why Join RT Consulting? Joining the RT Society means more than just project deployment. You become part of a community of experienced professionals. As a member More ❯
tools. Also, the support of London based installations/upgrades of desktop/laptop and mobile computing devices. You will support and help troubleshoot Audio-Visual technologies such as videoconferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be … preferable. Experience troubleshooting and resolving hardware problems and conflicts. Proficiency with Windows 10/11, MS Office 365 and other standard office automation products. Experience with Poly and Cisco videoconferencing technology and other industry standard collaborations tools such as Zoom and MS Teams. Strong verbal communication skills: ability to work well in a team environment, organize multiple More ❯
Back Office Systems (Active Directory/Exchange) Mobile Device Management (MobileIron/WorkSpace One) Remote Access systems Networking - DNS, DHCP, File sharing, Printing, LAN/WLAN Audio Visual/VideoConferencing Endpoint protection - anti-virus, anti-malware (McAfee) Competent in problem assessment and solving within ITIL framework Familiarity with incident/request management systems (ServiceNow) This is a More ❯
to Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and videoconferencing, among others. This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of More ❯
DNS, DHCP in a TCP/IP environment Asset and license tracking (via CMDB) Assist with conference room meetings including WebEx, Zoom kits, Ring Central, Microsoft Teams and similar videoconferencing tools Required Skills/Experience 2+ years' supporting Microsoft OS, Office 365, collaboration software and experience with desktop builds 2+ years' demonstrated performance as an administrator for More ❯
but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues … suite (Office, Teams, SharePoint, OneDrive) are essential Basic networking skills, Ubiquiti and Cisco Meraki Preferred Experience setting up, troubleshooting, and supporting Audio Visual (AV) equipment, including projectors, smart boards, videoconferencing systems, and lecture capture solutions Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding More ❯
Development Teams. Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs. Performing routine maintenance and updates on IT/Videoconferencing systems, including servers, networks, and workstations. Managing cloud platforms such as Azure. Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides. Assisting in IT More ❯
Business communication and Mobile Remote Access Cisco integration with Microsoft Teams • Voice Gateways ISR (ISDN, SIP, CUBE, MTP). Call Admission Control and Bandwidth Management. Cisco Audio, Audio/Video and Telepresence Endpoint portfolio Perform system administration on complex enterprise telecommunications systems, including the Cisco products mentioned above. Troubleshoot, analyse, and resolve telecommunications systems errors and problems. Implement new … etc.). Cisco UCS hardware. Telecomsoftware Samwin Contact Center Suite Imagicle Digital Fax Solution Akkadian Provisioning Manager Cisco WebEx video collaboration, online meeting, web conferencing and videoconferencing application. Knowledge of Microsoft Teams online meeting platform Knowledge of audio and video technology for distributed IP TV and Windows Media Services. Microsoft Active Directory/LDAP, SQL Server, Exchange More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
ARM
services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate … effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities … beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and VideoConferencing systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM More ❯
at Scott Air Force Base (AFB) in Illinois. Support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). Provide Audio Visual expertise to the Video Teleconferencing (VTC) and Audiovisual team providing all facets of customer service including maintaining, operating, monitoring, and troubleshooting of video conference and briefing support facilities. Description As a privately … at Scott Air Force Base (AFB) in Illinois. Support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). Provide Audio Visual expertise to the Video Teleconferencing (VTC) and Audiovisual team providing all facets of customer service including maintaining, operating, monitoring, and troubleshooting of video conference and briefing support facilities. GENERAL RESPONSIBILITIES: Duties include … on-site installation, termination, and testing of audio, video, control and network wires, cables, and equipment within professional audiovisual systems. These systems include video projectors, flat panel displays, cameras, screens, sound reinforcement equipment, and control systems for commercial audiovisual installations. • Support turnover of the completed installations to the Government to include acceptance testing and training • Assist the AV More ❯
by monitoring system performance, configuration management, maintenance and repair for all areas. - Develop new strategies for classified environments - Install, configure and test software packages - Familiarity with IP telephony and videoconferencing - SharePoint administration - Software license management - Virtualization Experience - Linux experience - Assist with hardware/software purchases Required Skills: - Active a DoD TS/SCI with full scope polygraph More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and VideoConferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity More ❯
MacOS, and Microsoft Office 365 Proven troubleshooting methodology and a desire to solve challenges Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and videoconferencing (Teams & Zoom) Basic understanding of networking principles (IP addressing, subnets, routing, switching) Working knowledge of antivirus, backups, and virtualization Basic printer and telephone troubleshooting Exceptional problem-solving skills More ❯