19 of 19 Remote Avaya Jobs

also get involved in migrations, system upgrades, and other UC transformation initiatives. Key Responsibilities Provide 2nd line support across multiple UC platforms, with a focus on Microsoft Teams, Cisco, Avaya, and Zoom Collaborate with third-party vendors to manage escalations and implement system enhancements Monitor UC system performance and drive proactive improvements Troubleshoot and resolve VoIP, connectivity, and network-related More ❯

also get involved in migrations, system upgrades, and other UC transformation initiatives. Key Responsibilities Provide 2nd line support across multiple UC platforms, with a focus on Microsoft Teams, Cisco, Avaya, and Zoom Collaborate with third-party vendors to manage escalations and implement system enhancements Monitor UC system performance and drive proactive improvements Troubleshoot and resolve VoIP, connectivity, and network-related More ❯

Highly Desirable Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics) Scripting basics (PowerShell, batch) or SQL query writing Cisco IOS networking (LAN) Exposure to cyber-security tools or Avaya phone systems More ❯

Highly Desirable Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics) Scripting basics (PowerShell, batch) or SQL query writing Cisco IOS networking (LAN) Exposure to cyber-security tools or Avaya phone systems More ❯

and calm under pressure Highly Desirable Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics) Scripting basics (PowerShell, batch) or SQL query writing Exposure to cyber-security tools or Avaya phone systems Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at More ❯

change if the identified risk is too high. Minimum 5 years industry experience. Minimum CCNP or equivalent. Beneficial technical product experiences: Check Point Firewalls. Forescout NAC. Silver Peak SDWAN. Avaya VoIP. Cisco Meraki Wi-Fi. Cisco AnyConnect Remote Access. We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to More ❯

encourage you to apply! Responsibilities: Provide 1st line technical support, triaging issues, and escalating as needed. Monitor and manage alarms and alerts within systems like PRTG and Solarwinds for Avaya applications. Handle tasks like adding/removing users and working with systems such as Avaya and Netsapiens. Develop an understanding of the portfolio of systems and take ownership of tasks More ❯

company maintains an impressive 99.97% customer retention rate. With 21+ industry awards, five locations, and 80,000 cloud users, it is internationally recognised as a market leader in delivering Avaya in the cloud. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as the first point of contact for … escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms. Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate. Work on a 12-week rotating More ❯

a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience More ❯

a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience More ❯

escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms. Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate. Participate in occasional out-of-hours More ❯

Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau More ❯

issues and resolving complex technical problems. You'll troubleshoot incidents, identify root causes, and ensure solutions meet service level agreements. Your role will also involve providing support for key Avaya Aura systems and technologies. Key Skills: Proven experience in a second-line support role 2+ years of hands-on experience with Avaya Aura systems and technologies Network architecture and infrastructure More ❯

CAB and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services More ❯

organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a related field. More ❯

organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor’s or Master’s degree in Business, Sales, Marketing, or a related field. More ❯

and aligning new processes, whilst delivering business value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world’s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program More ❯

Skills/Must Have: 3-5+ years of experience in project management (MSP, ISP, or public sector networking projects preferred). Experience managing cloud migrations or telephony projects (Avaya, Enghouse, CCaaS, etc.). Strong stakeholder engagement and communication skills. Familiarity with structured project management methodologies (Prince2, Agile, APMP). Able to work independently and remotely, with a proactive and More ❯

data. Skills/Must Have: 3–5+ years of experience in project management (MSP, ISP, or public sector networking projects preferred). Experience managing cloud migrations or telephony projects (Avaya, Enghouse, CCaaS, etc.). Strong stakeholder engagement and communication skills. Familiarity with structured project management methodologies (Prince2, Agile, APMP). Able to work independently and remotely, with a proactive and More ❯