8 of 8 Remote Customer Journey Map Jobs

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. … well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused ...

their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. ZS's Digital Customer Experience Practice is responsible for defining commercial excellence strategies and tactics to enable Pharma clients engage with different customer groups such as patients … HCPs and elevate the customer experience. We combine marketing and digital strategy with analytics and tech enablers to enhance customer experience and drive sales impact. Digital Customer Experience - Manager The successful candidate will work with other practice areas and capabilities with ZS to design ...

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

will you be doing? You will have strong service design skills, paired with product design skills/background. You will identify and solve customer and business problems, using service design, design thinking and product design approaches and methods. You'll provide direction and set the standard for service … design across products and services at Bupa to improve the customer experience. Support and inspire others in the team, up-skilling and training them in service design thinking and methods. Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services. ...

will you be doing? You will have strong service design skills, paired with product design skills/background. You will identify and solve customer and business problems, using service design, design thinking and product design approaches and methods. You'll provide direction and set the standard for service … design across products and services at Bupa to improve the customer experience. Support and inspire others in the team, up-skilling and training them in service design thinking and methods. Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services. ...

across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target … state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...

Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work … critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value. Experience developing a deep understanding of customer needs and translating them into clear requirements Able to combine technical competence with business and commercial awareness and excellent communications skills Knowledge ...