15 of 15 Remote Customer Journey Map Jobs

to drive sustainable growth. Your team Your team executes the strategy and development of IG's e-commerce platforms, focusing on optimising the customer journey, increasing conversion rates, and driving revenue growth. Your role in the Team's Success Lead the strategy and development of IG … s e-commerce platforms, focusing on optimising the customer journey, increasing conversion rates, and driving revenue growth. What you'll do Curious about our product and the technology, caring about our clients and their user experience and unafraid of the complexity that comes with regulatory risk. … strategy, and roadmap for IG's e-commerce platforms. Lead a team of product managers dedicated to e-commerce solutions. Drive innovation in customer acquisition, onboarding, and retention journeys. Optimise conversion rates and revenue streams across digital platforms. Collaborate with marketing, sales, and technology teams to create seamless More ❯

solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and producing various artefacts including Process Flows, Customer journey maps, User Stories, and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with … in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA e.g., Confluence, Jira, Visio … things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility, and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have More ❯

upsell), and experimenting with new product ideas and testing the impact of new feature releases. You will make sure that we promote the customer, keep a data-driven approach to all types of optimisation testing and identify opportunities to improve the customer journey and … our commercial KPIs. Responsibilities include: Optimisation strategy Targeting and personalisation Feature testing and experimentation Test Analysis Project Management Customer journey mapping This is a hybrid role and you will be required to come into the office twice a week. Qualifications Experience in an Optimisation/Personalisation More ❯

with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention … and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring … customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks More ❯

quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital Touch CSM, you'll play a crucial role in enabling a strong customer outreach in … way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk. Why Join Us? We adhere to our values - Customer Success, Sense of Urgency, Employee Empowerment, Collaboration … growing team. Responsibilities: Maintain consistent digital interactions with customers, providing support and assistance as needed. Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth. Ability to manage a book of business comprising over 100 customers. Utilize software tools to keep customer records up More ❯

from discovery to delivery, taking responsibility for defining and prioritising backlogs, overseeing development, and monitoring quality assurance. Conduct user and market research, analysing customer behaviours, competitive landscapes, and industry trends to inform strategic decisions and identify growth opportunities. Facilitate workshops and stakeholder sessions to drive alignment, gather requirements … and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯

data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach … Experience working in a Contact Centre as an agent, manager, or support function; Expertise in analysing or managing unstructured data to build strong Customer Experience programs; Proven experience in driving value from integrated approaches to contact centre operations (including Agent Effectiveness, QAQM, and digital integrations); Experience leading CC … s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to More ❯

data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach … Experience working in a Contact Centre as an agent, manager, or support function; Expertise in analysing or managing unstructured data to build strong Customer Experience programs; Proven experience in driving value from integrated approaches to contact centre operations (including Agent Effectiveness, QAQM, and digital integrations); Experience leading CC … s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to More ❯

As a MarTech Consultant, you will play a key role in shaping and delivering innovative marketing technology solutions that enhance customer engagement, personalization, and digital experience. You will work closely with clients to assess their marketing technology needs, recommend best-fit solutions, and support the implementation of cutting … needs while aligning with industry best practices. Implementation Support: Assist in the deployment and integration of marketing technology systems, ensuring smooth connectivity between customer data, content, and analytics platforms. Cross-functional collaboration: Work closely with marketers, data analysts, and technical teams to ensure effective project execution and alignment … with one or more leading MarTech platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, etc.). Understanding of marketing data models, analytics, customer journey mapping, and digital campaign execution. Strong analytical, problem-solving, and communication skills. Experience in working within Agile or hybrid delivery methodologies. More ❯

As a MarTech Consultant, you will play a key role in shaping and delivering innovative marketing technology solutions that enhance customer engagement, personalization, and digital experience. You will work closely with clients to assess their marketing technology needs, recommend best-fit solutions, and support the implementation of cutting … needs while aligning with industry best practices. Implementation Support: Assist in the deployment and integration of marketing technology systems, ensuring smooth connectivity between customer data, content, and analytics platforms. Cross-functional collaboration: Work closely with marketers, data analysts, and technical teams to ensure effective project execution and alignment … with one or more leading MarTech platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, etc.). Understanding of marketing data models, analytics, customer journey mapping, and digital campaign execution. Strong analytical, problem-solving, and communication skills. Experience in working within Agile or hybrid delivery methodologies. More ❯

innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a … solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act More ❯

Support the CRM team in delivering day-to-day campaigns, including email, push notifications and content cards. · Assist in the execution of automated customer journeys and lifecycle programmes. · Manage campaign scheduling, segmentation, and audience selection using Optimove. · Ensure campaigns are tested, approved, and deployed on time, following internal … team performance and efficiency. What We’re Looking For: · Some experience in CRM, digital marketing, or a related field, with an interest in customer communications. · Strong organisational skills and ability to manage multiple tasks efficiently. · Basic understanding of segmentation, automation, and customer journey mapping. More ❯

Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment. Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management Work closely with the VP of Growth to manage the paid search budget effectively, ensuring … tools and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing More ❯

experiences. Drive digital transformation initiatives and collaborate with UX/UI teams to create user-centric digital solutions. Leverage user research, analytics, and customer feedback to continually refine digital interfaces. Work closely with marketing, product, digital delivery, IT, and design teams to ensure a unified and consistent digital … experience. Coordinate with stakeholders to ensure seamless integration of digital projects across platforms. Use analytics tools to monitor performance, track customer behaviour, and analyse KPIs. Generate reports and insights to guide decision-making for digital initiatives and inform continuous improvements. Drive the implementation of A/B testing … Strong portfolio of successful digital projects across various platforms. In-depth understanding of UX/UI principles, digital technologies, content management systems (CMS), customer journey mapping, CRO and responsive design. Familiarity with tools such as Google Analytics, Adobe Analytics, heat mapping, and A/B testing More ❯

that integrates live chat, video shopping, brand ambassador communities, and shoppable content. Sales & Conversion Optimisation: Leverage digital experiences to drive revenue growth, improve customer engagement, and enhance brand loyalty. Innovation & Digital Transformation: Lead the evolution of our tech-enabled retail solutions, ensuring we stay ahead in social commerce … Collaborate with brands, tech partners, and content creators to deliver impactful retail experiences that drive measurable ROI. Data & Insights: Use analytics to track customer engagement, conversion rates, and campaign performance, optimising experiences based on real-time insights. What we are looking for Proven leadership experience in digital commerce … commerce platforms (TikTok Shop, Instagram Shopping, etc.) and their role in brand engagement. Experience in creating content for multiple platforms. Strong knowledge of customer journey mapping, digital UX, and retail personalisation strategies. Experience managing cross-functional teams, including content creators, brand strategists, and digital marketers. Ability More ❯