8 of 8 Customer Journey Map Jobs in the UK excluding London

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with ...

Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Customer Success Management Job Category: Professional All Job Posting Locations: Leeds, West Yorkshire, United Kingdom Job Description: DePuy Synthes is recruiting for a Data Products Manager … business technology, ISRM, privacy, regulatory, product, and commercial functions to support compliant regional implementation. Plan and execute user research activities, including voice ‐ of ‐ customer engagement and usability testing, translating insights into actionable product improvements. Support market research, validation, and post ‐ launch evaluation activities in collaboration with global teams. ...

design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. … although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Proposition Architecture & Solution Design Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform ...

leads the development of audience personas, governs content quality and lifecycle management, and delivers intuitive, scalable self-service tools across internal and customer platforms. By streamlining processes, embedding automation, and maintaining robust governance, the role enhances operational efficiency and platform reliability. It also leads successful adoption of digital … approvals). Own the information architecture and navigation for SharePoint hubs and the Document Library; ensure content is findable, logically structured and version‐controlled. Map and streamline workflows for content publishing, product updates, promotions and campaign enablement. Implement approvals and SLAs; automate repeatable steps (notifications, tagging, archiving). ...

creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences. Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture … from the ground up rather than simply documenting existing workflows. Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL ...

experience to build SAP configuration as a core competency in the team, and in the wider busines s.Ongoing reviews of business processes, digital customer/user journeys and developing optimisation approache s.Management of business analysis, procedural and training documentation documents; including creation, review, updating and maintenanc e.Workshop … work both verbally and in writ ing.Hand on experience and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etcIndustry recognised Business Process related ...

Full Time – 35 hours per weekBusiness Transformation Are you an experienced Business Process Analyst ready to drive meaningful change across systems, operations, and customer journeys? An exciting opportunity has arisen for a skilled Business Process Analyst to join a growing Business Transformation team. This role is ideal … Experience: 5+ years’ experience in a Business Analyst or Change role Demonstrated experience delivering end-to-end change initiatives Business process mapping and customer journey mapping Requirements gathering and documentation Writing clear user stories with defined acceptance criteria Strong stakeholder engagement and relationship management Analytical mindset ...

Experience/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship ...