10 Customer Journey Map Jobs in the UK excluding London

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by creating … research projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such more »

delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. … actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers, Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably … quality user research is both carried out and delivered effectively into the design process and final service. Key Capabilities: Desk Research Usability Testing Customer Interviews Insights building Documentation Stakeholder management Job Qualifications: Essential 5+ years of UX research experience You have a proven track record of leading end more »

opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines … be in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customer journey mapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on … the customer experience Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organization Strong analytical skills, with the ability to use data and metrics to inform design decisions Experience using design, prototyping, and research tools more »

over 280,000 employees as of January 2021. The Role The Senior Strategist leads the creation of digital marketing strategies, campaign plans and customer experience-led transformation. They will identify business goals and objectives, use data and research to develop responses to briefs, create strategic recommendations and proactively … you will also help drive the strategic direction of major accounts in the agency. Digital strategy: Craft digital strategies for complex marketing and customer experience (CX) projects both the overarching strategic direction and specific customer propositions. Develop ideas off the back of these strategies and sell … of content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customer journey mapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of more »

advisor status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customer journey mapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management more »

Analyst - 12 month FTC - Chatham Are you ready to shape the future of our organization's IT landscape? Join us on an exciting journey as we navigate through a post-merger environment, building a legacy and embracing transformative change. This is a 12-month Fixed Term Contract opportunity … who have the experience and knowledge set out below: Previous experience as a Business Analyst in the Financial Services industry preferred. Proficiency in customer journey mapping, process modeling, data modeling, stakeholder management, and traceability matrix. BA Professional Certification (e.g., CBAP, BCS International Diploma in Business Analysis more »

III) Experience of sizing technical projects related to Service Now Experience of developing workflows and processes into Service Now Experience of Process and Customer Journey mapping Experience of engaging authoritatively and effectively with internal colleagues and external suppliers Strong analysis and problem-solving abilities more »