15 of 15 Customer Journey Map Jobs in the UK excluding London

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

for evolution? Come and join us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and business objectives. This role … digital tools and web applications, ensuring timely and cost-effective delivery. Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and monitor detailed project plans, ensuring … of our websites and other digital channels, ensuring they are user-friendly, engaging, and optimised for conversions. Work closely with the marketing team to align messaging, goals, and customer journeys across digital platforms. Collaborate with developers and designers to implement website enhancements and new features. Ensure digital platforms adhere to SEO best practices and accessibility standards. Monitor, analyse More ❯

Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify … need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business … processes and structures. Ensure a consistent approach to business analysis across all Council processes and structures. Recommend solutions and customer-focused outcomes during redesign phases. Model, test, and challenge business elements to understand potential changes and interactions. Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact More ❯

mobile app modernisation initiative for a leading bank. The ideal candidate will have strong domain knowledge in digital and retail banking, with expertise in omni-channel strategy and customer experience across mobile, web, branch, and contact centres. You’ll collaborate with stakeholders, product teams, and architects to align business needs with modern digital solutions and deliver seamless, consistent … user journeys across all channels. Key Responsibilities: · Define omni-channel strategies and customer journeys for mobile and digital banking · Collaborate with stakeholders to gather and refine business requirements · Provide input on mobile UX, feature prioritisation, and cross-channel integration · Recommend modernisation approaches for existing platforms · Translate business needs into clear, functional specifications · Contribute to solution design and support … Skills: · 5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary More ❯

Adobe Analytics, Adobe Target, and other Adobe Experience Cloud tools to monitor and optimise website performance; support A/B testing and collaborate with teams across Saga. From customer journey funnels to improving conversion, your work conducting competitive analysis and identifying opportunities for enhancement will make a visible impact across our digital estate. This is an … the data says, but why; someone curious, commercially minded, and eager to interpret insights that will inform decision-making across the wider business. Were also on an exciting journey into personalisation as a core part of our digital and data strategy. If you're keen to help shape and grow a personalisation roadmap, this is your opportunity to … optimise user experience, content effectiveness, and conversion rates. User Behaviour & Engagement Analysis: Leverage Adobe Analytics to analyse user journeys, identify drop-off points, and recommend changes that enhance customer interactions with the website. Also use session replay and heatmaps to expand this understanding. Tag Management: Manage and ensure accurate tracking and tagging on the website through Adobe Launch More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

and emerging search channels. This role will own the planning, execution, optimization, and reporting of all search marketing efforts - with the goal of driving high-intent traffic, scalable customer acquisition, and profitable growth. This position requires hands-on global campaign management, cross-functional collaboration, and a strategic mindset aligned with broader marketing and business goals. Location : Soho, London … and investment. · Build and maintain search campaigns from scratch — from ad copy and extensions to bidding strategy and negative keyword management. · Continuously optimize campaigns for ROAS, CPA, and customer lifetime value by adjusting bids, creative, and targeting based on performance data. · Oversee the development of YouTube video ad assets, working with creative teams or agencies to produce compelling … clicks, conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design More ❯

research, participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system More ❯

Customer Experience Consultant London (Hybrid – 2 days onsite) Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

Channel Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer More ❯

a Global Product Application Specialist to develop a deep understanding of our customers' and dealers' needs and challenges related to the electrification of heavy equipment using 'Voice of Customer' (VOC) research methods collaborating closely with the Product Groups. This is a highly collaborative role where you will engage with multiple stakeholders across the organisation to align marketing strategies … What you will do: Create educational and persuasive materials such as videos, guides, and training sessions to facilitate understanding and adoption of new services. Monitor and evaluate dealer & customer feedback and usage to assess the effectiveness of strategies and materials. Gather local customer success stories from dealerships to educate and inspire other dealers. Help craft core … NPI electrification and sustainability marketing messages. Work with dealers and customers on process and mechanism to track client experience and design customer journey. Lead global customer product and functional requirements' development in support of New Product Introduction (NPI) programs. Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress More ❯

Tools Performance analytics - Google Analytics, attribution modeling, A/B testing, dashboard reporting, data-driven decision-making Strategy and Growth - Demand generation, growth marketing, go-to-market strategy, customer journey mapping, funnel optimization Innovation & MarTech - marketing tools, low-code/no-code tools, marketing operations, experimentation Large focus on driving lead generation in US (primary), Europe … revenue in next few years. If you're looking for a role where you can shape messaging, own strategy, and be at the intersection of tech, trust, and customer experience, this is one of the most exciting positions right now! Experience needed for Marketing Manager role: Preferably from a fast-paced Saas/Tech industry Understanding or Enterprise More ❯

that the University's digital ecosystem supports and enhances the institution's core missions. About you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills More ❯

thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses … on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with other CX … oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and More ❯

and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage … ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry … experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯