16 of 16 Customer Journey Map Jobs in the UK excluding London

we can deliver new products within the Fintech innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain … and operations teams to design solutions to improve the internal processes to meet our OKRs Leading discovery and co-creation workshops to uncover customer needs and service opportunities Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions The skills you … communication, presentation, stakeholder management and collaboration skills Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities More ❯

Product Manager – Customer Journey & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross … functional role that blends UX, data-driven optimisation, and strategic thinking to unlock growth opportunities and deliver standout customer experiences. As the Product Manager, you will be the driving force behind booking system improvements, aligning product enhancements with business goals. Whether it’s through better design, smarter pricing … strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align booking flow More ❯

how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK … with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee More ❯

marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with … channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership … social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and More ❯

Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯

skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our … customer segmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM More ❯

Were working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, theyre known for creating work that not only looks great but also delivers measurable impact. Due … About the role: As CX Planner/Strategist youll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. Youll work across multiple accounts and projects, influencing senior stakeholders and … rooted in data and insight Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement Translate complex data into clear, customer-centric recommendations Design measurable journeys and campaigns across digital and offline touchpoints Act as a strategic partner to clients, becoming a trusted voice in More ❯

We’re working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, they’re known for creating work that not only looks great but also delivers measurable … the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders … rooted in data and insight Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement Translate complex data into clear, customer-centric recommendations Design measurable journeys and campaigns across digital and offline touchpoints Act as a strategic partner to clients, becoming a trusted voice in More ❯

projects within the development team. You will: Direct and guide a team of 4 to meet the company’s vision, commercial opportunities and customer needs Be actively involved with and oversee all design and front-end development output for customers and internal projects, striving for excellence Drive the … design of the products forward and strive to ensure these stay ahead of the curve and competition Actively seek website and other relevant customer data and insight to drive informed understanding of how customers would use their digital interfaces, and what improvements could be actioned to improve the … work based on clear guidelines based on industry best practice Use your digital expertise and experience to do what is right for 'the customer’. Adopt a 'continuous improvement’ mindset: always looking for opportunities to improve the experience and performance of all journeys. Build and mentor a team More ❯

to help shape the future of CRM strategy and operations within a global organization. If you’re passionate about optimizing sales processes, enhancing customer experience, and driving data-driven decisions, this role is perfect for you. Key responsibilities • Support CRM Strategy – Work alongside the CRM Specialist to develop … Additional languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across More ❯

to help shape the future of CRM strategy and operations within a global organization. If you’re passionate about optimizing sales processes, enhancing customer experience, and driving data-driven decisions, this role is perfect for you. Key responsibilities • Support CRM Strategy – Work alongside the CRM Specialist to develop … Additional languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across More ❯

ensure goals and objectives are well understood. Create suggestions for operational improvement of our software aligned to feedback and insights. Understand and create customer journey maps acting as the primary contact between the stakeholder and the various teams. Draw up comprehensive backlogs with agreed MVP delivery More ❯

work, understand and deliver against project requirements strategically and tactically. Understand user needs align business goals, define UX Product service success to produce customer journey maps, problem statements, job stories and crafted workflows. UX research, quantitative v qualitative, research cycles rapid v broad etc. Visual Design. … with Designers, Developers, Architects, Product Managers and domain experts. End to end software development process for digital software product design from user research, journey mapping, interface design and prototyping to user testing. Craft experiences across complex highly scientific and rich content digital software products from Discovery to Delivery. More ❯

provides consulting support to help clients protect and increase their margins, optimise their operational performance and improve productivity. We work closely with clients to map their vision, define the programme to achieve it and deliver the programme successfully, using a blend of Valcon’s consulting, data and technology expertise. … delivery of the programme in line with the appropriate methodology. Contribute to the redesign activities of how services should operate to optimise the customer experience by embracing digital capabilities. Application of relevant tools and techniques: Business architecture, capability mapping, organisation sizing, governance, role design, development of business cases … requirements gathering, customer journey mapping, process mapping, agile methodologies and lean techniques. We offer you: The opportunity to work in a diverse and international environment with an informal culture, with a flat hierarchy, in which we cooperate across business areas and levels. We care about results More ❯

requirements for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customer journey mapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design More ❯

training using disciplines and frameworks. Excellent collaboration skills, with the ability to work effectively with cross-functional teams. Excellent perceptiveness with process and customer journey mapping. Excellent written and verbal communication skills with the ability to effectively tailor communication to target audiences. Innovative thinking to provide More ❯