8 of 8 Customer Journey Map Jobs in the UK excluding London

Month FTC (Maternity Cover) Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? Were looking for a Product Performance Coordinator to help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance. What Youll Be Doing … this exciting and varied role, youll: Coordinate and manage product improvements and regulatory changes across digital customer touchpoints. Support the development and delivery of enhancements to the V12 App and other digital platforms. Lead marketing and servicing campaigns to boost app adoption and customer engagement. Monitor ...

Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams, to translate complex … requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process. This role can is based from our Warwick office, and we continue to offer hybrid working from office and home. ...

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. ...

have Experience working in a digital, SaaS or technology environment Exposure to BI tools or SQL for data analysis Familiarity with UX and customer journey mapping Relevant certifications such as CSPO or BCS This is a great opportunity to join a modern, forward-thinking organisation that ...

across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target … state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...

Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work … critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value. Experience developing a deep understanding of customer needs and translating them into clear requirements Able to combine technical competence with business and commercial awareness and excellent communications skills Knowledge ...