22 of 22 Customer Journey Map Jobs in the UK excluding London

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. … This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. … This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. … Head of Customer Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about: As a Product Manager within our Enterprise Product team, you'll play a key role … shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

Analyst acts as the critical link between the business and digital delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle … Product Owner (Digital Platforms) to translate roadmap priorities into clear, deliverable requirements. The role provides clarity from ambiguity - translating business and customer needs into user stories, functional specifications and testable requirements - acting as the bridge between business stakeholders, developers, UX designers and third-party suppliers. Main duties ...

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience … user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global SEO, Answer Engine ...

with fans and grows its reach both locally and globally. No two days are the same. One day you might be building a customer journey campaign, the next you could be analysing supporter behaviour, developing Tableau dashboards or identifying new opportunities to grow our fan database. … Developing audience segmentation strategies to support marketing, commercial and fan engagement objectives Creating and maintaining targeted fan communications through email, SMS and automated customer journeys Building and managing data integrations, data flows and database health processes Producing actionable insights and presenting recommendations to stakeholders across the business Designing ...

solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with … grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. • Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … user stories, acceptance criteria, and delivery outcomes. Support product backlog creation, refinement, prioritisation, and release planning activities, ensuring work is aligned to customer and business value. Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused. Key Responsibilities Map lending journeys and operational processes to identify customer pain points, inefficiencies, and opportunities for improvements. Plan and facilitate workshops with cross-functional teams ...

Overview Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements Document these requirements into clear, comprehensive product specifications and user stories ready for development … work Requirements 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending Understanding of customer journey mapping, business process modelling and requirements gathering techniques Excellent communication and stakeholder management skills Desire to work within agile cross-functional teams ...

skills. Experience supporting UAT and business change. It would be great if you also have experience in business transformation, process improvement, UX/customer journey mapping, Product Ownership or working with third-party technology partners. Experience within Higher Education, EdTech or a similar work environment would ...

information from data, user research, process observation, operational performance and stakeholder engagement. Identify business problems, opportunities and areas for improvement across services and programmes. Map and analyse current and future business processes. Capture, analyse and prioritise business and service requirements. Evaluate potential solutions and provide evidence-based recommendations. Work … wider public sector environment . Experience of working on large-scale transformation or service improvement programmes. Knowledge of service design and resident/customer journey mapping. Experience working with multidisciplinary project and programme teams ...

Strong understanding of digital marketing channels, including SEO, PPC, content marketing, and social media, with knowledge of branding and positioning strategies. Experience with customer journey mapping, data analysis tools (e.g., Google Analytics, Excel) and market research methodologies. Superb storytelling and presenting skills, with the ability ...

Will Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

equivalent. You will be responsible for maximising the value of technology products delivered by agile teams. Acting as the voice of the customer and business, you will define and prioritise product features, ensuring alignment with strategic objectives and user needs. You will collaborate closely with cross-functional teams … deliver high-quality solutions that drive business growth, operational efficiency, and customer satisfaction. Essential Skills Proven experience as a Product Owner or similar role in a technology-driven environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban). Excellent communication, stakeholder management, and facilitation skills. Ability to manage ...

digital media.* Strong demonstrable knowledge of eCommerce platforms, marketplaces and performance metrics* Strong commercial acumen, with an understanding of P&L drivers, online customer economics, omnichannel demand levers and digital return on investment* Digital transformation leadership and experience of embedding ways of working, tools, processes across the wider … understanding of retailer.com, marketplace management, content excellence and website experience* Technical and data capabilities in data analytics, insight generation, digital shelf tools and customer journey mapping* Strong leadership and influencing and stakeholder management skills, with the ability to collaborate effectively* Proven ability and passion in capability ...

programmes, guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J ...