7 of 7 Customer Journey Map Jobs in the UK excluding London

responsible for designing, enhancing, and scaling online money transfer products with a strong focus on simplifying transaction processes and delivering a seamless customer journey. The role requires deep experience in building digital payment solutions where transaction processing is as easy, fast, and intuitive as sending an SMS, while … taps or a single action. Eliminate friction in onboarding, KYC, payment initiation, confirmation, and payout processes. Customer Journey & Experience Map and continuously improve the end-to-end customer transaction journey using customer insights and data analytics. Ensure consistent, intuitive ...

brands including BullionByPost.co.uk and Gold.co.uk are trusted by thousands of investors. You’ll join a fast-paced, specialist e-commerce business where customer experience, performance and innovation are central to our continued growth. Role Overview We’re looking for a UX/UI Designer to support the Head … Ecommerce in designing and improving the digital experience across our portfolio of websites. This role sits at the centre of customer experience, conversion optimisation and product design, helping shape how customers interact with our platforms across the entire journey from landing pages through to checkout. ...

Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining … banking experience using AI, focusing on: Improving customer onboarding journeys Enhancing how customers interact with banking products Reducing customer drop-off points Increasing conversion and engagement Designing intelligent AI-driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. ...

Commercial Finance Business Partner The Commercial Finance Business Partner exists to be the bridge between finance and the commercial functions (sales, marketing, customer service, product). The role provides financial insight, challenge, and decision support to ensure that commercial activity drives profitable and sustainable growth. This role … into whether marketing focus is aligned with commercial strategy (e.g. Food vs Health and Safety vs software) 3. Customer Journey Map and define key buying and decision-making touchpoints throughout the standard 3-year contract term to understand where and how customers re-engage commercially. ...

accessibility standards. As a UX/Product Designer, you will be responsible for guiding the complete user experience lifecycle, including initial research and customer journey mapping, to UI implementation. Sitting within the Product team, this role requires strong collaboration with Product Managers and Engineering teams. Please … digital product environments Bachelor's degree in Design, or related field, or equivalent practical experience Portfolio demonstrating strong UX/UI design skills, customer journey mapping, and style guide creation Excellent presentation and storytelling skills to articulate design decisions and research findings Expert proficiency in prototyping ...

Experience/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship ...

touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. Youll also be someone … across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from ...