5 of 5 Remote Help Desk Support Jobs

Head of Customer Support & IT Helpdesk Reporting to: COO/CFO Location: Manchester (Hybrid) Salary: £50,000£60,000 DOE Contract: Full-time, Permanent Hours: MondayFriday, 09:0017:30 (with flexibility to support the US team) Team: Managing a team of 5 across … Denver, USA Are you someone whos grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end? This is a hands-on leadership role ...

professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team. This is a great opportunity to work across a varied client base, handling escalations, owning tickets … engineers, handling more complex issues Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction Provide remote support as well as attend client sites when hands-on support ...

professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team. This is a great opportunity to work across a varied client base, handling escalations, owning tickets … engineers, handling more complex issues Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction Provide remote support as well as attend client sites when hands-on support ...

Helpdesk Technical Support Contract Opportunity City Centre, Manchester (2 days onsite) Competitive Daily Rates: £200 - £250 (inside IR35 via umbrella) Contract Length: 6 months Join a high-performing team. Your Role: You will provide essential technical support and contribute to the success of our client … client and customers. Contribute to problem management, raising, and managing problem cases to resolution. Maintain and update the Knowledge Base articles to support the team and ensure the sustainability of the squad and chapter. What you bring to the table: Telecommunication industy background. Proactive approach in identifying ...

Head of Customer Support & IT Helpdesk Reporting to: COO/CFO Location: Manchester (Hybrid) Salary: £50,000£60,000 DOE Contract: Full-time, Permanent Hours: MondayFriday, 09:0017:30 (with flexibility to support the US team) Team: Managing a team of 5 across … Denver, USA Are you someone whos grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLA click apply for full job details ...