Service Desk Team Leader
- Hiring Organisation
- AWD online
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive, accountable service. DUTIES Your duties as the Service Desk Team Leader include: Ticket Prioritisation and Dispatch: Receive, prioritise … Queue Monitoring: Monitor ticket queues, progress and records to support timely resolution and adherence to service level agreements Client Communication: Gather information, provide timely updates and help ensure client queries are addressed efficiently Engineer Coordination: Schedule engineer calls and coordinate support activity as required Frontline Support: Step ...