1 to 25 of 27 Remote Service Catalogue Jobs

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed … people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions More ❯

team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual and … managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the Service Catalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/user … the impact of Incidents. Oversee Support Services team participation in product stakeholder review meetings, highlighting specific areas of improvement in the Service Catalogue and associated documentation, which improves the overall service delivery. Develop and maintain a strong working knowledge of teams, and their products, and More ❯

Business Analyst. Home based role. Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role involves working with team members, stakeholders, and end users … Client Scripts, Workflows, Form Design and UI Action. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Excellent understanding of ServiceNow platform. Strong communication skills. Ability to gain SC clearance or ideally already possess it. About … colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. What's in it for you? Opportunity to progress your More ❯

/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests for … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions of … security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC service catalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M&A … accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯

To ensure an effective control framework is in place to identify, detect, manage and mitigate digital and data risks. To develop an annual service plan and operating budget for the … service and monitor against each to ensure that agreed priorities and financial targets are met. To agree a standard service catalogue and KPIs for Digital, Data and Technology with internal customers and to monitor these to ensure that agreed targets and standards are met. To More ❯

Security Framework Support Information Security Center vulnerability management groups by performing asset inventory, secure configurations and continuous monitoring, tracking and reporting and vulnerability service catalog. Support Vulnerability Management activities related specifically to Cloud systems, High Value Assets (HVAs), Mobile Device, and Internet of Things (IoT) assets including testing More ❯

ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities Proficient More ❯

ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities Proficient More ❯

along with transition plans. - Lead the development and implementation of architecture governance frameworks and standards. - Create and maintain architectural documentation, including roadmaps and service catalogues. - Provide architectural support to projects, ensuring technology solutions meet business requirements. Skills: • Experience with IS technology solution implementations • 5+ years of experience with More ❯

along with transition plans. - Lead the development and implementation of architecture governance frameworks and standards. - Create and maintain architectural documentation, including roadmaps and service catalogues. - Provide architectural support to projects, ensuring technology solutions meet business requirements. Skills: * Experience with IS technology solution implementations * 5+ years of experience with More ❯

along with transition plans. - Lead the development and implementation of architecture governance frameworks and standards. - Create and maintain architectural documentation, including roadmaps and service catalogues. - Provide architectural support to projects, ensuring technology solutions meet business requirements. Skills: * EA certification, e.g. Togaf, CEAP * 10+ years of experience with IS More ❯

ones, and supporting various business needs. Required Skills Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (Service Catalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow and third … party systems via REST/SOAP APIs. Use Flow Designer to improve service catalog offerings and automate workflows. Provide technical design guidance, troubleshoot issues, and ensure platform optimizations. Participate in all phases of the SDLC: requirements gathering, design, development, testing, and deployment. Collaborate with stakeholders to understand business … experience as a ServiceNow Developer or Admin. Strong expertise with JavaScript, HTML, CSS, and REST/SOAP APIs. Experience in core ServiceNow modules (Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping). Experience with ServiceNow platform administration and customization. Experience with Flow Designer, Workspaces, and UI More ❯

of office IT and audio-visual equipment, including regular testing and maintenance, where required. Input and upkeep of the GamCare IT Service Catalogue and knowledge base, documenting of all processes and tasks. Ensuring the minimum downtime of systems by supporting the enforcement of supplier service … and speed of response appropriate to the degree of priority/urgency. Day to day liaison between GamCare staff and third-party IT service providers. Supporting IT risk management and threat assessment. Reporting current trends of incoming IT incidents. Benefits You Can Enjoy33 days basic annual leave entitlement More ❯

optimizing existing ones, and supporting various business needs. Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (Service Catalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow and third … party systems via REST/SOAP APIs. Use Flow Designer to improve service catalog offerings and automate workflows. Provide technical design guidance, troubleshoot issues, and ensure platform optimizations. Participate in all phases of the SDLC: requirements gathering, design, development, testing, and deployment. Collaborate with stakeholders to understand business … experience as a ServiceNow Developer or Admin. Strong expertise with JavaScript, HTML, CSS, and REST/SOAP APIs. Experience in core ServiceNow modules (Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping). Experience with ServiceNow platform administration and customization. Experience with Flow Designer, Workspaces, and UI More ❯

Technical Test Consultant , youll: Implement automation for ServiceNow modules using the Automated Test Framework (ATF) on the ServiceNow instance for core modules and Service Catalogs. Implement in-sprint automation for changes or enhancements to any modules, changes to existing Service Catalogs , or new Service More ❯

This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. This is a permanent position requiring both office-based and remote work, with occasional travel as needed. Key Responsibilities: Collaborate to … ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring of ICT … on rolling out new services, policies, and procedures across the company and IT estate. Maintain effective working relationships across the Group to optimise service delivery and leverage knowledge sharing. Job Requirements: Experience in IT service management, preferably within the oil and gas sector. Proficiency in IT More ❯