16 of 16 Remote Service Desk Manager Jobs

Join to apply for the Service Desk Manager role at Clio Join to apply for the Service Desk Manager role at Clio Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by … bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a UK Based, Service Desk Manager to join our growing Customer Success Team. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers … Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. We are looking for a Service Desk Manager to lead and optimise the support operations for Sharedo. In this role, you will manage a global service desk More ❯

plays a role in the success of the College, then we encourage you to consider a career at the RCR. About the role The Service Desk Manager (SDM) is responsible for providing the day-to-day management of the IT Service Desk operation to ensure … s users' needs are being met to the highest standard. Reporting to the Head of IT, you'll work together to ensure that the Service Desk is focused on its mission to provide a high standard of technical support and customer satisfaction. The Service Desk Manager … is also responsible for IT-related incident management, ensuring that incidents are resolved efficiently ensuring the College can function effectively and recover promptly from service interruptions. This is in addition to developing proactive improvement plans using Service Desk KPI data and stakeholder feedback to inform such plans. More ❯

Join to apply for the Service Desk Manager role at The Royal College of Radiologists Join to apply for the Service Desk Manager role at The Royal College of Radiologists Get AI-powered advice on this job and more exclusive features. The Royal College … pay range Direct message the job poster from The Royal College of Radiologists Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from … you. As our Service Desk Manager, you’ll be the driving force behind our IT support operations ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data More ❯

Join to apply for the Service Desk - Manager role at Fitch Solutions Join to apply for the Service Desk - Manager role at Fitch Solutions Fitch Group is currently seeking a EMEA & APAC Service Desk Manager based out of our London office. … technology and data at Fitch? Visit: https://careers.fitch.group/content/Technology-and-Data/About The Team The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally How You’ll Make An Impact Responsible for Incidents, Service Requests, Problems, VIP requests and escalations across UK, EMEA and APAC regions. Mentor and develop the team leaders and their direct reports Service Desk More ❯

and enrolment rates and improve site and patient engagement and retention around the globe. About the role... We are now looking for a talented Service Desk Manager to join our team in Milton Keynes, UK. The objective of the role is to ensure that the service desk provides a high quality and bespoke service to each of the customer organisations that it supports. Therefore, the role needs to ensure that the processes, systems and team (internal and external) deliver against agreed SLAs and that the customers receive a positive experience. The Service Desk Manager will be responsible for: Working with and providing regular reporting on service desk performance to MRN Technologies Senior Management Team and to all customer organisations Line management to the internal Service Desk Team members Ensuring that the service desk More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + … allowance to operate on a fully remote contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have … been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to More ❯

Join to apply for the Service Desk Manager role at Restore Information Management Location: Manchester- Hybrid Salary: £36,000 - £39,000 DOE Hours: 9am-5pm Monday-Thursday, 9am-4.30pm Friday Contract: Permanent We are seeking a Service Desk Manager to lead our team of … first- and second-line engineers, ensuring high-quality technical support that enhances client satisfaction. You will play a crucial role in managing service performance, driving continuous improvement, and fostering a high-performing team environment. If you have strong technical expertise, leadership skills, and a customer-centric mindset, we want … to hear from you! Key Responsibilities Manage, mentor, and develop a team of first- and second-line service desk engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Desk - Manager Requisition ID: 48260 Business Unit: Fitch Group Category: Information Technology Location: London, GB Fitch Group is currently seeking a EMEA & APAC Service Desk Manager … can grow, innovate, and make a difference. Want to learn more about a career in technology and data at Fitch? The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally How You’ll Make an Impact: Responsible for Incidents, Service Requests, Problems, VIP requests and escalations across UK, EMEA and APAC regions. Mentor and develop the team leaders and their direct reports Service Desk More ❯

Social network you want to login/join with: IT Governance & IT Service Desk Manager, London Client: The Curve Group Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 Job Description: IT Governance Officer/IT … Service Desk Manager Our client is a globally recognised, successful bank providing world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers across more than 700 locations. We … IT Governance Officer to join the team. This role is hybrid, requiring 3 days in the office and 2 days remote. Key Responsibilities: IT Service Desk Oversight: Compliance and Governance: Disaster Recovery and Business Continuity: 1. Compliance and Governance: Oversee and maintain compliance with Cyber Essentials Plus, ISO27001 More ❯

Job Title: Service Desk Manager Location: Thames Valley/Milton Keynes Reporting to: Head of Service Delivery Duration: 12 months FTC (Maternity cover) Purpose: To lead and motivate the service desk leadership team and, where required, the engineering team to deliver a high-performing … service by meeting and exceeding client service commitments and expectations whilst balancing business targets and profitability. To evolve the team for innovative delivery against the developing needs of our clients and provide career pathways for all engineers encouraging personal development. Duties and Responsibilities: Lead the service desk team to deliver a high-performing service focusing on customer engagement Ensure the service desk team is appropriately skilled and resourced to deliver now and in the future Maximises the performance of team leaders and technical engineers through objective setting, regular 1-2-1’s, encouraging More ❯

Job Description IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

step in your career? Air IT , a leading MSP with a proven track record and a promising future, is on the lookout for a Service Desk Manager to guide our talented team and ensure the delivery of exceptional IT and Cyber Security services. About Air IT Since … clear mission: Empower our teams to bring out the best in people and deliver unrivalled support to SMEs across the UK. The Role As Service Desk Manager , you’ll take the reins of our Service Desk Team, driving customer engagement and ensuring world-class service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices. Key Responsibilities: Lead, equip, and resource the Service Desk Team to meet client demands. Drive service performance and propose innovative More ❯

Are you a hands-on IT professional with a passion for leading teams and delivering top-tier support? We’re looking for a dynamic Service Desk Manager to join a team in Reading and play a key role in driving both operational excellence and technical delivery. The …/50 split between technical support and managerial duties . You’ll be responsible for overseeing the day-to-day operations of the service desk while also rolling up your sleeves to solve complex technical issues. Key Responsibilities Manage, mentor, and develop a team of service desk … ownership of recruitment, onboarding, and training for new team members Act as the escalation point for complex technical issues and incidents Monitor KPIs and service levels, ensuring consistent delivery of high-quality support Drive continuous improvement of processes and customer satisfaction Coordinate with other IT departments and stakeholders on More ❯

Are you a hands-on IT professional with a passion for leading teams and delivering top-tier support? We’re looking for a dynamic Service Desk Manager to join a team in Reading and play a key role in driving both operational excellence and technical delivery. The …/50 split between technical support and managerial duties . You’ll be responsible for overseeing the day-to-day operations of the service desk while also rolling up your sleeves to solve complex technical issues. Key Responsibilities Manage, mentor, and develop a team of service desk … ownership of recruitment, onboarding, and training for new team members Act as the escalation point for complex technical issues and incidents Monitor KPIs and service levels, ensuring consistent delivery of high-quality support Drive continuous improvement of processes and customer satisfaction Coordinate with other IT departments and stakeholders on More ❯

Social network you want to login/join with: We are looking for a London based Service Desk Manager to manage a team of support engineers to provide IT support to the business in our UK, Europe & IMEA offices. The role will provide strong leadership to the … support team and will be responsible in making sure the teams are providing a high level of service to the business. The role requires a good level of hands-on technical understanding to help mentor, inspire and develop the team within their roles and increase their capabilities whilst contributing … to the overall service strategy. The role will report to the Group Head of ICT Service Delivery. We are a key service provider to the business and deliver Internal ICT services to Brunswick colleagues across 27 offices around the world. Our ICT department is made up of More ❯

Join to apply for the Service Desk and Operations Manager role at Tesco Technology Join to apply for the Service Desk and Operations Manager role at Tesco Technology About the role Service Senior Managers are an effective leader responsible for overall performance of … Service/Operations. You drive transformation based on data within your teams and liaise with peers in delivering consistent service. You manage larger teams, supervise managers and maintain a good balance of technical and management expertise. You support, enable and drive the performance of managers in delivery of their … targets and excellent customer service. You will be responsible for • Deliver service as per agreed KPI and represent Service/Operations in governance meetings with stakeholders • Build a high-performance team capable of delivering an excellent customer service through improved responsiveness, communication, professionalism, and knowledge of the More ❯