1st Line Support Engineer
- Hiring Organisation
- LIMA Networks LTD
- Location
- Salford, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers’ internal IT teams. This hybrid role follows … first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard ...