Journey, User Research or Service Design. You will ideally have: Strong experience analysing and synthesising qualitative customer or user research. Experience turning interviews, conversations, workshop outputs, notes and feedback into clearly defined customer/user needs. Experience developing or contributing to customer journey mapping. A strong understanding … research findings. The ability to translate research into clear recommendations and articulate the implications for a service, product or programme. Strong stakeholder engagement and workshop facilitation skills. Experience working collaboratively with Service Design, Business Analysis, Product or Research teams. Confidence working with ambiguity and bringing structure to large ...