IT Service Delivery Analyst
- Hiring Organisation
- Heidrick & Struggles International
- Location
- London, UK
- Employment Type
- Full-time
more strategic technology areas to improve operational efficiency and user experience. These areas may include Windows & O365, Predictive Analytics, Artificial Intelligence (AI), Cloud, Security, MacOS, and Deployment (SCCM/Intune).As a subject matter expert, the analyst will act as an escalation point for specialized issues and will … support, including at least 2 years in a Level 2 support role or similar capacity. Strong technical troubleshooting skills across Windows and macOS operating systems. Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools. Ability to actively listen, clarify technical issues, and use sound problem ...