Period
to 18 November 2017

The median annual salary for a 1st Line Support Analyst was £21,000 in advertised job vacancies in Berkshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
South East > Berkshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 241 287 326
Rank change year-on-year +46 +39 -13
Permanent jobs requiring a 1st Line Support Analyst 14 10 22
As % of all permanent IT jobs advertised in Berkshire 0.22% 0.11% 0.20%
As % of the Job Titles category 0.23% 0.12% 0.21%
Number of salaries quoted 12 6 22
Berkshire median annual salary £21,000 £22,500 £21,000
Median salary % change year-on-year -6.67% +7.14% -4.55%
10th Percentile £19,000 £19,125 £16,200
90th Percentile £23,725 £25,000 £23,240
South East median annual salary £21,500 £21,000 £21,000
% change year-on-year +2.38% - +1.20%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 5980 8326 10623
% of permanent IT jobs with a recognized job title 95.48% 95.64% 96.03%
Number of salaries quoted 4793 6524 8430
Berkshire median annual salary £47,500 £50,000 £48,500
Median salary % change year-on-year -5.00% +3.09% +7.78%
10th Percentile £26,250 £27,825 £26,250
90th Percentile £75,000 £73,750 £71,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

1st Line Support Analyst
Job Vacancy Trend in Berkshire

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for 1st Line Support Analyst in Berkshire

1st Line Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in Berkshire.

Salary trend for 1st Line Support Analyst in Berkshire

1st Line Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the Berkshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +46 7 £21,000 -2.33%
Bracknell - 2 £20,000 -
Maidenhead +22 1 £28,700 -
Slough - 1 £21,000 -
Windsor - 1 £22,500 -
1st Line Support Analyst
South East

1st Line Support Analyst Skill Set
Top 29 Co-occurring IT Skills in Berkshire

For the 6 months to 18 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring 1st Line Support Analyst in the job title.

1 8 (57.14%) Windows
2 7 (50.00%) Active Directory
3 5 (35.71%) ITIL
4 4 (28.57%) SLA
4 4 (28.57%) Microsoft
4 4 (28.57%) A+ Certification
5 3 (21.43%) HP
5 3 (21.43%) Microsoft Certification
5 3 (21.43%) MCP
5 3 (21.43%) MCSE
5 3 (21.43%) MS Visio
5 3 (21.43%) Microsoft Office
5 3 (21.43%) DV Cleared
5 3 (21.43%) Security Cleared
5 3 (21.43%) Windows 7
6 2 (14.29%) Office 365
6 2 (14.29%) SC Cleared
7 1 (7.14%) Android
7 1 (7.14%) Mitel
7 1 (7.14%) Problem Management
7 1 (7.14%) Management Information System
7 1 (7.14%) Information Security
7 1 (7.14%) ITIL Certification
7 1 (7.14%) Apple
7 1 (7.14%) EPoS
7 1 (7.14%) Ticket Management
7 1 (7.14%) PABX
7 1 (7.14%) Spiceworks
7 1 (7.14%) Proactive Management

1st Line Support Analyst Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (21.43%) Microsoft Office
1 3 (21.43%) MS Visio
Cloud Services
1 2 (14.29%) Office 365
Communications & Networking
1 1 (7.14%) PABX
Miscellaneous
1 1 (7.14%) EPoS
1 1 (7.14%) Management Information System
Operating Systems
1 8 (57.14%) Windows
2 3 (21.43%) Windows 7
3 1 (7.14%) Android
Processes & Methodologies
1 5 (35.71%) ITIL
2 1 (7.14%) Information Security
2 1 (7.14%) Proactive Management
2 1 (7.14%) Problem Management
2 1 (7.14%) Ticket Management
Qualifications
1 4 (28.57%) A+ Certification
2 3 (21.43%) DV Cleared
2 3 (21.43%) MCP
2 3 (21.43%) MCSE
2 3 (21.43%) Microsoft Certification
2 3 (21.43%) Security Cleared
3 2 (14.29%) SC Cleared
4 1 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 7 (50.00%) Active Directory
Vendors
1 4 (28.57%) Microsoft
2 3 (21.43%) HP
3 1 (7.14%) Apple
3 1 (7.14%) Mitel
3 1 (7.14%) Spiceworks