Period
to 25 November 2017

The median annual salary for a 1st Line Support Analyst was £21,500 in advertised job vacancies in the South East during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > South East
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 463 461 477
Rank change year-on-year -2 +16 -7
Permanent jobs requiring a 1st Line Support Analyst 83 131 183
As % of all permanent IT jobs advertised in the South East 0.27% 0.37% 0.43%
As % of the Job Titles category 0.28% 0.39% 0.44%
Number of salaries quoted 66 103 176
South East median annual salary £21,500 £21,000 £21,000
Median salary % change year-on-year +2.38% - +2.44%
10th Percentile £17,500 £18,300 £16,250
90th Percentile £27,000 £25,000 £26,750
England median annual salary £21,500 £22,500 £21,500
% change year-on-year -4.44% +4.65% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29620 33986 41473
% of permanent IT jobs with a recognized job title 96.61% 97.01% 96.87%
Number of salaries quoted 24714 28477 34609
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,488
% change year-on-year +5.26% +2.18% +3.31%

1st Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the South East.

Salary trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support Analyst in the South East over the 6 months to 25 November 2017.

Salary histogram for 1st Line Support Analyst in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +13 36 £21,250 -1.16% 2
Oxfordshire -8 19 £22,000 -8.81%
West Sussex +15 18 £22,000 +7.32%
Berkshire +58 15 £21,000 -6.67% 2
Hampshire +5 10 £19,000 -10.59% 3
East Sussex -7 9 £25,000 +28.21%
Surrey -4 5 £22,500 +2.27% 1
Kent +22 3 £21,000 -3.45% 1
Buckinghamshire -17 2 £18,375 -3.29%
Middlesex - 2 £37,500 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Analyst in the job title.

1 60 (72.29%) Active Directory
2 58 (69.88%) Windows
3 47 (56.63%) Microsoft
4 35 (42.17%) Microsoft Office
5 21 (25.30%) ITIL
5 21 (25.30%) Office 365
6 19 (22.89%) Windows Server
7 18 (21.69%) MS Exchange
8 17 (20.48%) Windows 7
9 16 (19.28%) Citrix
10 15 (18.07%) Management Information System
10 15 (18.07%) Asset Management
11 14 (16.87%) DNS
12 12 (14.46%) DHCP
12 12 (14.46%) Degree
13 11 (13.25%) VMware Infrastructure
13 11 (13.25%) Firewall
13 11 (13.25%) VMware
14 10 (12.05%) SLA
14 10 (12.05%) Time Management
14 10 (12.05%) Hyper-V
14 10 (12.05%) Computer Science
14 10 (12.05%) Windows 10
15 9 (10.84%) Analytical Skills
15 9 (10.84%) Problem Management
16 8 (9.64%) Dell
16 8 (9.64%) NetApp
16 8 (9.64%) Process Improvement
16 8 (9.64%) Microsoft Azure
16 8 (9.64%) EqualLogic

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (21.69%) MS Exchange
2 7 (8.43%) Exchange Server 2010
3 2 (2.41%) Exchange Server 2013
Applications
1 35 (42.17%) Microsoft Office
2 3 (3.61%) MS Visio
3 2 (2.41%) Microsoft Excel
3 2 (2.41%) Microsoft PowerPoint
Business Applications
1 1 (1.20%) assyst
Cloud Services
1 21 (25.30%) Office 365
2 8 (9.64%) Microsoft Azure
3 1 (1.20%) G Suite
3 1 (1.20%) Mimecast
Communications & Networking
1 14 (16.87%) DNS
2 12 (14.46%) DHCP
3 11 (13.25%) Firewall
4 7 (8.43%) Remote Desktop
5 5 (6.02%) IP Telephony
6 3 (3.61%) Extranet
6 3 (3.61%) TCP/IP
6 3 (3.61%) VLAN
6 3 (3.61%) WAN
7 2 (2.41%) Internet
7 2 (2.41%) VoIP
7 2 (2.41%) VPN
8 1 (1.20%) Cisco ASA
8 1 (1.20%) Cisco PIX
8 1 (1.20%) LAN
8 1 (1.20%) Network Security
8 1 (1.20%) PABX
General
1 4 (4.82%) Games
2 2 (2.41%) Advertising
3 1 (1.20%) Finance
3 1 (1.20%) French Language
3 1 (1.20%) German Language
3 1 (1.20%) Retail
Miscellaneous
1 15 (18.07%) Management Information System
2 10 (12.05%) Computer Science
3 9 (10.84%) Analytical Skills
4 8 (9.64%) Enterprise Storage
5 2 (2.41%) Driving Licence
5 2 (2.41%) EPoS
Operating Systems
1 58 (69.88%) Windows
2 19 (22.89%) Windows Server
3 17 (20.48%) Windows 7
4 10 (12.05%) Windows 10
5 7 (8.43%) Windows Server 2012
6 5 (6.02%) Windows Server 2008
6 5 (6.02%) Windows XP
7 1 (1.20%) Android
7 1 (1.20%) Windows 2000
7 1 (1.20%) Windows 8
7 1 (1.20%) Windows Server 2003
Processes & Methodologies
1 21 (25.30%) ITIL
2 15 (18.07%) Asset Management
3 10 (12.05%) Time Management
4 9 (10.84%) Problem Management
5 8 (9.64%) Process Improvement
6 6 (7.23%) Data Management
7 5 (6.02%) Incident Management
7 5 (6.02%) Service Management
8 3 (3.61%) B2B
8 3 (3.61%) Coaching
8 3 (3.61%) Mentoring
8 3 (3.61%) SEO
9 2 (2.41%) Proactive Monitoring
9 2 (2.41%) Runbook
10 1 (1.20%) Information Security
10 1 (1.20%) Proactive Management
10 1 (1.20%) Ticket Management
Programming Languages
1 6 (7.23%) SQL
Qualifications
1 12 (14.46%) Degree
2 5 (6.02%) A+ Certification
3 4 (4.82%) Security Cleared
4 3 (3.61%) DV Cleared
4 3 (3.61%) MCP
4 3 (3.61%) MCSE
4 3 (3.61%) Microsoft Certification
5 2 (2.41%) SC Cleared
6 1 (1.20%) CCNA
6 1 (1.20%) Cisco Certification
6 1 (1.20%) ITIL Certification
Quality Assurance & Compliance
1 10 (12.05%) SLA
System Software
1 60 (72.29%) Active Directory
2 11 (13.25%) VMware Infrastructure
3 10 (12.05%) Hyper-V
4 2 (2.41%) Virtual Servers
4 2 (2.41%) VMware Workstation
4 2 (2.41%) vSphere
Vendors
1 47 (56.63%) Microsoft
2 16 (19.28%) Citrix
3 11 (13.25%) VMware
4 8 (9.64%) Dell
4 8 (9.64%) EqualLogic
4 8 (9.64%) NetApp
5 3 (3.61%) Apple
5 3 (3.61%) Cisco
5 3 (3.61%) HP
5 3 (3.61%) Sophos
6 1 (1.20%) Blue Coat
6 1 (1.20%) CheckPoint
6 1 (1.20%) F5
6 1 (1.20%) Forcepoint
6 1 (1.20%) Juniper
6 1 (1.20%) Mitel
6 1 (1.20%) ServiceNow
6 1 (1.20%) Spiceworks
6 1 (1.20%) Xerox