The median annual salary for a 1st Line Support Analyst was £22,500 in advertised job vacancies in the South East during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England / South East
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 356 356 351
Rank change year-on-year 0 -5  
Permanent jobs requiring a 1st Line Support Analyst 40 92 109
As % of all permanent IT jobs advertised in the South East 0.27% 0.47% 0.52%
As % of the Job Titles category 0.28% 0.49% 0.54%
Number of salaries quoted 35 88 107
Median salary £22,500 £21,500 £21,500
Median salary % change year-on-year +4.65% -  
90% offered a salary of more than £20,500 £17,900 £19,000
10% offered a salary of more than £24,800 £26,000 £25,000
UK excluding London median salary £21,000 £21,000 £21,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14466 18825 20301
As % of all permanent IT job vacancies advertised in the South East 96.49% 96.68% 97.04%
Number of salaries quoted 12097 16070 16349
Median salary £43,500 £43,000 £42,500
Median salary % change year-on-year +1.16% +1.17%  
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the South East.

Salary trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +49 12 £22,000 -12.87% 1
Surrey +33 9 £22,500 +4.65% 2
Buckinghamshire +14 8 £22,500 +4.65%
Kent +20 4 £25,250 +12.22%
Hampshire +14 3 £22,000 +15.78% 1
West Sussex +7 3 £22,500 +5.88%
Middlesex - 1 £26,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 28 March 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Analyst in the job title.

1 66 (66.67%) Windows
2 50 (50.51%) Active Directory
3 48 (48.48%) Microsoft
4 38 (38.38%) MS Office
5 31 (31.31%) ITIL
6 25 (25.25%) MS Excel
7 15 (15.15%) MS Exchange
7 15 (15.15%) Cisco
8 13 (13.13%) Service Delivery
8 13 (13.13%) Windows 7
9 12 (12.12%) Office 365
9 12 (12.12%) Citrix
10 10 (10.10%) C
10 10 (10.10%) Analytical Skills
11 9 (9.09%) Windows 10
11 9 (9.09%) SLA
11 9 (9.09%) Finance
12 8 (8.08%) Workflow
12 8 (8.08%) CAD
12 8 (8.08%) Chip and PIN
12 8 (8.08%) SAP
12 8 (8.08%) SharePoint
12 8 (8.08%) SharePoint 2010
12 8 (8.08%) RedPrairie
12 8 (8.08%) ITIL V3
12 8 (8.08%) German Language
12 8 (8.08%) Exchange Server 2007
12 8 (8.08%) SCCM
12 8 (8.08%) Polycom
12 8 (8.08%) Workflow Management

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (15.15%) MS Exchange
2 8 (8.08%) Exchange Server 2007
2 8 (8.08%) SharePoint
2 8 (8.08%) SharePoint 2010
3 3 (3.03%) Exchange Server 2013
4 2 (2.02%) Exchange Server 2010
5 1 (1.01%) Skype for Business
Applications
1 38 (38.38%) MS Office
2 25 (25.25%) MS Excel
3 1 (1.01%) MS PowerPoint
3 1 (1.01%) MS Visio
Cloud Services
1 12 (12.12%) Office 365
2 4 (4.04%) Dropbox
Communications & Networking
1 7 (7.07%) Internet
1 7 (7.07%) VoIP
2 4 (4.04%) DNS
3 3 (3.03%) Firewall
3 3 (3.03%) SMTP
3 3 (3.03%) TCP/IP
3 3 (3.03%) VPN
4 2 (2.02%) VLAN
4 2 (2.02%) WAN
5 1 (1.01%) Cisco ASA
5 1 (1.01%) Cisco Nexus
5 1 (1.01%) DHCP
5 1 (1.01%) Skype
Development Applications
1 2 (2.02%) JIRA
General
1 9 (9.09%) Finance
2 8 (8.08%) German Language
2 8 (8.08%) Marketing
3 6 (6.06%) French Language
4 5 (5.05%) Dutch Language
4 5 (5.05%) Polish Language
4 5 (5.05%) Spanish Language
5 3 (3.03%) Retail
6 2 (2.02%) Billing
6 2 (2.02%) Telecoms
7 1 (1.01%) Advertising
Libraries, Frameworks & Software Standards
1 2 (2.02%) ebXML
Miscellaneous
1 10 (10.10%) Analytical Skills
2 8 (8.08%) Chip and PIN
3 2 (2.02%) AS400
3 2 (2.02%) Computer Science
3 2 (2.02%) Driving Licence
4 1 (1.01%) Fat Client
4 1 (1.01%) Smartphone
4 1 (1.01%) Thin Client
4 1 (1.01%) User Experience
Operating Systems
1 66 (66.67%) Windows
2 13 (13.13%) Windows 7
3 9 (9.09%) Windows 10
4 7 (7.07%) Windows 8
4 7 (7.07%) Windows Server
5 6 (6.06%) Windows XP
6 3 (3.03%) Apple iOS
6 3 (3.03%) Mac OS X
7 2 (2.02%) Windows Server 2008
7 2 (2.02%) Windows Server 2012
8 1 (1.01%) Android
8 1 (1.01%) Linux
Processes & Methodologies
1 31 (31.31%) ITIL
2 13 (13.13%) Service Delivery
3 8 (8.08%) CAD
3 8 (8.08%) ITIL V3
3 8 (8.08%) Workflow
3 8 (8.08%) Workflow Management
4 6 (6.06%) Validation
5 4 (4.04%) Incident Management
5 4 (4.04%) Line Management
5 4 (4.04%) Root Cause Analysis
6 3 (3.03%) Business Intelligence
6 3 (3.03%) ITSM
7 2 (2.02%) Continuous Improvement
7 2 (2.02%) Continuous Improvement Process
7 2 (2.02%) CRM
7 2 (2.02%) Document Management
7 2 (2.02%) Mathematics
7 2 (2.02%) Mobile Device Management
7 2 (2.02%) Network Monitoring
7 2 (2.02%) Problem Management
Programming Languages
1 10 (10.10%) C
2 5 (5.05%) SQL
Qualifications
1 6 (6.06%) A+ Certification
1 6 (6.06%) Microsoft Certification
2 5 (5.05%) Degree
3 4 (4.04%) CCENT
4 3 (3.03%) CCNA
4 3 (3.03%) Cisco Certification
4 3 (3.03%) ITIL Certification
5 2 (2.02%) HND
5 2 (2.02%) MCSA
5 2 (2.02%) MCSE
5 2 (2.02%) VTSP
6 1 (1.01%) MCP
6 1 (1.01%) SC Cleared
6 1 (1.01%) Security Cleared
Quality Assurance & Compliance
1 9 (9.09%) SLA
System Software
1 50 (50.51%) Active Directory
2 3 (3.03%) IMail Server
3 2 (2.02%) Hyper-V
3 2 (2.02%) VMware Infrastructure
3 2 (2.02%) VMware Workstation
4 1 (1.01%) XenApp
4 1 (1.01%) XenDesktop
Systems Management
1 8 (8.08%) SCCM
2 1 (1.01%) Backup Exec
Vendors
1 48 (48.48%) Microsoft
2 15 (15.15%) Cisco
3 12 (12.12%) Citrix
4 8 (8.08%) Polycom
4 8 (8.08%) RedPrairie
4 8 (8.08%) SAP
5 6 (6.06%) Remedy
6 5 (5.05%) LANDesk
6 5 (5.05%) VMware
7 3 (3.03%) ServiceNow
8 2 (2.02%) Apple
8 2 (2.02%) Splunk
9 1 (1.01%) AppSense
9 1 (1.01%) Dell
9 1 (1.01%) Meraki
9 1 (1.01%) Mitel
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