The median annual salary for a 1st Line Support Analyst was £22,500 in advertised job vacancies in the South East during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England / South East
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 345 368 372
Rank change year-on-year +23 +4  
Permanent jobs requiring a 1st Line Support Analyst 51 74 106
As % of all permanent IT jobs advertised in the South East 0.35% 0.40% 0.50%
As % of the Job Titles category 0.36% 0.41% 0.51%
Number of salaries quoted 42 62 92
Median salary £22,500 £20,000 £21,500
Median salary % change year-on-year +12.50% -6.97%  
90% offered a salary of more than £21,000 £17,750 £17,500
10% offered a salary of more than £24,900 £27,500 £25,000
UK excluding London median salary £21,750 £20,000 £20,500
% change year-on-year +8.75% -2.43%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 13973 17912 20759
As % of all permanent IT job vacancies advertised in the South East 96.60% 96.94% 97.18%
Number of salaries quoted 11705 15216 16890
Median salary £43,000 £44,000 £42,500
Median salary % change year-on-year -2.27% +3.52%  
90% offered a salary of more than £25,500 £26,250 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the South East.

Salary trend for 1st Line Support Analyst in the South East

1st Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South East region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +22 17 £22,500 -
Hampshire +22 12 £23,000 +21.05%
Berkshire +37 8 £21,750 -13.00%
Kent +6 5 £22,500 -
Buckinghamshire +1 5 £21,750 +8.75%
East Sussex +8 3 £25,000 +14.94% 1
Oxfordshire +5 1 £20,000 -11.11%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 24 June 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Analyst in the job title.

1 70 (72.92%) Windows
2 50 (52.08%) Active Directory
3 40 (41.67%) Microsoft
4 36 (37.50%) Microsoft Office
5 34 (35.42%) ITIL
6 23 (23.96%) MS Exchange
7 18 (18.75%) SLA
8 15 (15.63%) Windows Server
9 14 (14.58%) Analytical Skills
10 13 (13.54%) VMware
10 13 (13.54%) Office 365
11 12 (12.50%) Retail
11 12 (12.50%) Service Delivery
11 12 (12.50%) DNS
12 11 (11.46%) German Language
12 11 (11.46%) Windows 7
12 11 (11.46%) Windows 10
13 10 (10.42%) Windows Server 2012
13 10 (10.42%) Windows Server 2008
13 10 (10.42%) Marketing
13 10 (10.42%) A+ Certification
13 10 (10.42%) VoIP
13 10 (10.42%) Internet
14 9 (9.38%) Microsoft Certification
14 9 (9.38%) TCP/IP
14 9 (9.38%) VPN
14 9 (9.38%) French Language
14 9 (9.38%) VMware Infrastructure
14 9 (9.38%) Exchange Server 2013
15 8 (8.33%) Hyper-V

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (23.96%) MS Exchange
2 9 (9.38%) Exchange Server 2013
3 8 (8.33%) Exchange Server 2010
4 3 (3.13%) Exchange Server 2007
4 3 (3.13%) SharePoint
4 3 (3.13%) SharePoint 2010
5 1 (1.04%) Skype for Business
Applications
1 36 (37.50%) Microsoft Office
2 7 (7.29%) Microsoft Excel
3 4 (4.17%) MS Visio
4 3 (3.13%) Microsoft PowerPoint
Business Applications
1 2 (2.08%) SAP Oil and Gas
Cloud Services
1 13 (13.54%) Office 365
Communications & Networking
1 12 (12.50%) DNS
2 10 (10.42%) Internet
2 10 (10.42%) VoIP
3 9 (9.38%) TCP/IP
3 9 (9.38%) VPN
4 8 (8.33%) Firewall
4 8 (8.33%) VLAN
4 8 (8.33%) WAN
5 4 (4.17%) DHCP
6 1 (1.04%) Skype
Database & Business Intelligence
1 6 (6.25%) Data Warehouse
Development Applications
1 1 (1.04%) JIRA
General
1 12 (12.50%) Retail
2 11 (11.46%) German Language
3 10 (10.42%) Marketing
4 9 (9.38%) French Language
5 8 (8.33%) Billing
6 5 (5.21%) Dutch Language
6 5 (5.21%) Finance
6 5 (5.21%) Polish Language
6 5 (5.21%) Spanish Language
7 4 (4.17%) Telecoms
8 3 (3.13%) Advertising
9 2 (2.08%) Electronics
9 2 (2.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.08%) ebXML
Miscellaneous
1 14 (14.58%) Analytical Skills
2 4 (4.17%) Driving Licence
3 2 (2.08%) Chip and PIN
4 1 (1.04%) AS400
4 1 (1.04%) Fat Client
4 1 (1.04%) Smartphone
4 1 (1.04%) Thin Client
Operating Systems
1 70 (72.92%) Windows
2 15 (15.63%) Windows Server
3 11 (11.46%) Windows 10
3 11 (11.46%) Windows 7
4 10 (10.42%) Windows Server 2008
4 10 (10.42%) Windows Server 2012
5 8 (8.33%) Windows XP
6 4 (4.17%) Windows 8
7 1 (1.04%) Android
7 1 (1.04%) Apple iOS
7 1 (1.04%) Mac OS X
Processes & Methodologies
1 34 (35.42%) ITIL
2 12 (12.50%) Service Delivery
3 6 (6.25%) Contract Management
3 6 (6.25%) Project Management
3 6 (6.25%) SDLC
4 5 (5.21%) Business Intelligence
5 3 (3.13%) Data Management
5 3 (3.13%) ITIL V3
5 3 (3.13%) Workflow
5 3 (3.13%) Workflow Management
6 2 (2.08%) CAD
6 2 (2.08%) Continuous Improvement
6 2 (2.08%) Continuous Improvement Process
6 2 (2.08%) Digital Marketing
6 2 (2.08%) Document Management
6 2 (2.08%) Mathematics
6 2 (2.08%) Proactive Monitoring
6 2 (2.08%) Process Improvement
6 2 (2.08%) Programme Management
6 2 (2.08%) Service Management
Programming Languages
1 8 (8.33%) SQL
2 4 (4.17%) C
Qualifications
1 10 (10.42%) A+ Certification
2 9 (9.38%) Microsoft Certification
3 5 (5.21%) CCENT
3 5 (5.21%) ITIL Certification
4 4 (4.17%) MCSA
4 4 (4.17%) MCSE
5 3 (3.13%) MCP
6 2 (2.08%) CCAA
6 2 (2.08%) Citrix Certification
6 2 (2.08%) DV Cleared
6 2 (2.08%) SC Cleared
6 2 (2.08%) Security Cleared
6 2 (2.08%) VTSP
7 1 (1.04%) CCNA
7 1 (1.04%) Cisco Certification
Quality Assurance & Compliance
1 18 (18.75%) SLA
2 6 (6.25%) QA
3 2 (2.08%) ISO/IEC 20000
System Software
1 50 (52.08%) Active Directory
2 9 (9.38%) VMware Infrastructure
3 8 (8.33%) Hyper-V
3 8 (8.33%) VMware Workstation
Systems Management
1 3 (3.13%) SCCM
Vendors
1 40 (41.67%) Microsoft
2 13 (13.54%) VMware
3 8 (8.33%) Apple
3 8 (8.33%) Cisco
4 7 (7.29%) Citrix
5 5 (5.21%) ServiceNow
6 4 (4.17%) SAP
7 3 (3.13%) Remedy
8 2 (2.08%) HP
8 2 (2.08%) Oracle
8 2 (2.08%) Polycom
8 2 (2.08%) RedPrairie
8 2 (2.08%) Symantec
9 1 (1.04%) Dell
9 1 (1.04%) LANDesk
9 1 (1.04%) Mitel
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £25000 per annum + Plus Benefits
Posted: Yesterday