Period
to 17 November 2017

The median annual salary for a 2nd Line Support Analyst was £25,000 in advertised job vacancies in Berkshire during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
South East > Berkshire
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 231 272 309
Rank change year-on-year +41 +37 -18
Permanent jobs requiring a 2nd Line Support Analyst 24 31 32
As % of all permanent IT jobs advertised in Berkshire 0.38% 0.36% 0.29%
As % of the Job Titles category 0.40% 0.37% 0.30%
Number of salaries quoted 23 31 29
Berkshire median annual salary £25,000 £27,500 £28,500
Median salary % change year-on-year -9.09% -3.51% +11.76%
10th Percentile £20,100 £21,000 £22,850
90th Percentile £39,850 £33,750 £33,250
South East median annual salary £26,500 £26,000 £25,500
% change year-on-year +1.92% +1.96% -2.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 6035 8338 10608
% of permanent IT jobs with a recognized job title 95.51% 95.65% 96.03%
Number of salaries quoted 4840 6533 8408
Berkshire median annual salary £47,500 £50,000 £48,500
Median salary % change year-on-year -5.00% +3.09% +7.78%
10th Percentile £26,250 £27,800 £26,250
90th Percentile £75,000 £73,750 £71,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support Analyst
Job Vacancy Trend in Berkshire

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for 2nd Line Support Analyst in Berkshire

2nd Line Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Berkshire.

Salary trend for 2nd Line Support Analyst in Berkshire

2nd Line Support Analyst
Salary Histogram in Berkshire

The salary distribution of IT jobs citing 2nd Line Support Analyst in Berkshire over the 6 months to 17 November 2017.

Salary histogram for 2nd Line Support Analyst in Berkshire

2nd Line Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Berkshire region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +47 18 £25,500 -18.40% 1
Bracknell +10 1 £21,000 +2.44% 1
Slough +2 1 £19,000 -25.49%
Thatcham - 1 £28,000 -
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 17 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring 2nd Line Support Analyst in the job title.

1 14 (58.33%) Microsoft
2 11 (45.83%) Active Directory
2 11 (45.83%) Windows
3 8 (33.33%) Degree
3 8 (33.33%) Microsoft Office
4 7 (29.17%) Windows Server
5 6 (25.00%) CRM
5 6 (25.00%) MS Exchange
5 6 (25.00%) SaaS
5 6 (25.00%) Office 365
6 5 (20.83%) Dynamics CRM
6 5 (20.83%) VoIP
6 5 (20.83%) DHCP
6 5 (20.83%) DNS
7 4 (16.67%) SAP
7 4 (16.67%) COM
7 4 (16.67%) ITIL
7 4 (16.67%) PHP
7 4 (16.67%) SQL
7 4 (16.67%) Salesforce.com
7 4 (16.67%) NetSuite
7 4 (16.67%) Mathematics
7 4 (16.67%) Computer Science
8 3 (12.50%) Retail
8 3 (12.50%) PaaS
8 3 (12.50%) iPad
8 3 (12.50%) ITIL V3
8 3 (12.50%) IaaS
8 3 (12.50%) Finance
8 3 (12.50%) Python

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (25.00%) MS Exchange
2 1 (4.17%) Exchange Server 2010
2 1 (4.17%) Exchange Server 2013
2 1 (4.17%) SharePoint
2 1 (4.17%) SharePoint 2010
2 1 (4.17%) SharePoint 2013
2 1 (4.17%) Skype for Business
Applications
1 8 (33.33%) Microsoft Office
Business Applications
1 5 (20.83%) Dynamics CRM
2 4 (16.67%) NetSuite
Cloud Services
1 6 (25.00%) Office 365
1 6 (25.00%) SaaS
2 3 (12.50%) IaaS
2 3 (12.50%) PaaS
Communications & Networking
1 5 (20.83%) DHCP
1 5 (20.83%) DNS
1 5 (20.83%) VoIP
2 1 (4.17%) MPLS
General
1 3 (12.50%) Finance
1 3 (12.50%) Retail
2 2 (8.33%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (16.67%) COM
Miscellaneous
1 4 (16.67%) Computer Science
2 3 (12.50%) iPad
Operating Systems
1 11 (45.83%) Windows
2 7 (29.17%) Windows Server
3 1 (4.17%) Windows 7
3 1 (4.17%) Windows 8
3 1 (4.17%) Windows Server 2008
3 1 (4.17%) Windows Server 2012
3 1 (4.17%) Windows Vista
3 1 (4.17%) Windows XP
Processes & Methodologies
1 6 (25.00%) CRM
2 4 (16.67%) ITIL
2 4 (16.67%) Mathematics
3 3 (12.50%) B2B
3 3 (12.50%) E-Commerce
3 3 (12.50%) ITIL V3
4 1 (4.17%) Change Management
4 1 (4.17%) Hardware Maintenance
Programming Languages
1 4 (16.67%) PHP
1 4 (16.67%) SQL
2 3 (12.50%) Python
Qualifications
1 8 (33.33%) Degree
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 11 (45.83%) Active Directory
2 1 (4.17%) Hyper-V
Vendors
1 14 (58.33%) Microsoft
2 4 (16.67%) Salesforce.com
2 4 (16.67%) SAP
3 1 (4.17%) Avaya
3 1 (4.17%) VMware