2nd/3rd Line Support Jobs in Birmingham

2nd/3rd Line Support
West Midlands > Birmingham

The median 2nd/3rd Line Support salary in Birmingham is £50,000 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 May 2025
Same period 2024 Same period 2023
Rank 96 140 140
Rank change year-on-year +44 0 +51
Permanent jobs requiring a 2nd/3rd Line Support 13 7 2
As % of all permanent jobs advertised in Birmingham 0.89% 0.26% 0.10%
As % of the Job Titles category 0.94% 0.27% 0.11%
Number of salaries quoted 13 7 2
10th Percentile - - -
25th Percentile £47,500 - £27,500
Median annual salary (50th Percentile) £50,000 £30,000 £30,000
Median % change year-on-year +66.67% - -7.69%
75th Percentile £52,500 - £32,500
90th Percentile - £31,500 -
West Midlands median annual salary £50,000 £30,000 £30,000
% change year-on-year +66.67% - -7.69%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,378 2,571 1,859
% of permanent jobs with a recognized job title 94.38% 94.31% 93.51%
Number of salaries quoted 795 2,098 1,426
10th Percentile £32,500 £31,250 £31,250
25th Percentile £42,500 £40,991 £42,500
Median annual salary (50th Percentile) £56,800 £55,000 £55,000
Median % change year-on-year +3.27% - -
75th Percentile £68,750 £69,914 £71,250
90th Percentile £85,000 £84,964 £82,500
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

2nd/3rd Line Support
Job Vacancy Trend in Birmingham

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd/3rd Line Support in Birmingham

2nd/3rd Line Support
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in Birmingham.

Salary trend for 2nd/3rd Line Support in Birmingham

2nd/3rd Line Support Skill Set
Top 26 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 5 May 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd/3rd Line Support in the job title.

1 13 (100.00%) Windows
1 13 (100.00%) Microsoft Exchange
1 13 (100.00%) LAN
1 13 (100.00%) WAN
1 13 (100.00%) Cisco
1 13 (100.00%) Active Directory
1 13 (100.00%) Citrix
1 13 (100.00%) CheckPoint
1 13 (100.00%) Firewall
1 13 (100.00%) Data Security
1 13 (100.00%) VMware
1 13 (100.00%) Network Design
1 13 (100.00%) SonicWALL
1 13 (100.00%) VMware Infrastructure
1 13 (100.00%) PowerShell
1 13 (100.00%) XenApp
1 13 (100.00%) Azure
1 13 (100.00%) Microsoft 365
1 13 (100.00%) Microsoft Intune
1 13 (100.00%) Infrastructure Management
1 13 (100.00%) Meraki
1 13 (100.00%) Mentoring
1 13 (100.00%) Windows Server
1 13 (100.00%) Windows Server 2016
1 13 (100.00%) Windows Server 2019
1 13 (100.00%) Onboarding

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (100.00%) Microsoft Exchange
Cloud Services
1 13 (100.00%) Azure
1 13 (100.00%) Microsoft 365
Communications & Networking
1 13 (100.00%) Firewall
1 13 (100.00%) LAN
1 13 (100.00%) WAN
Miscellaneous
1 13 (100.00%) Onboarding
Operating Systems
1 13 (100.00%) Windows
1 13 (100.00%) Windows Server
1 13 (100.00%) Windows Server 2016
1 13 (100.00%) Windows Server 2019
Processes & Methodologies
1 13 (100.00%) Data Security
1 13 (100.00%) Infrastructure Management
1 13 (100.00%) Mentoring
1 13 (100.00%) Network Design
Programming Languages
1 13 (100.00%) PowerShell
System Software
1 13 (100.00%) Active Directory
1 13 (100.00%) VMware Infrastructure
1 13 (100.00%) XenApp
Systems Management
1 13 (100.00%) Microsoft Intune
Vendors
1 13 (100.00%) CheckPoint
1 13 (100.00%) Cisco
1 13 (100.00%) Citrix
1 13 (100.00%) Meraki
1 13 (100.00%) SonicWALL
1 13 (100.00%) VMware