Period
to 21 November 2017

The median annual salary for a 1st Line Support was £20,875 in advertised job vacancies in Bristol during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South West > Bristol
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 188 167 187
Rank change year-on-year -21 +20 -9
Permanent jobs requiring a 1st Line Support 19 15 14
As % of all permanent IT jobs advertised in Bristol 0.49% 0.47% 0.37%
As % of the Job Titles category 0.51% 0.48% 0.38%
Number of salaries quoted 18 15 13
Bristol median annual salary £20,875 £25,000 £21,000
Median salary % change year-on-year -16.50% +19.05% -2.33%
10th Percentile £17,500 £17,400 £18,500
90th Percentile £25,000 £30,000 £24,900
South West median annual salary £20,000 £19,500 £20,500
% change year-on-year +2.56% -4.88% +11.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Bristol. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Bristol
Permanent vacancies in Bristol with a recognized job title 3747 3102 3651
% of permanent IT jobs with a recognized job title 97.45% 96.97% 97.02%
Number of salaries quoted 3112 2658 3162
Bristol median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,775 £26,250 £25,888
90th Percentile £67,500 £68,750 £65,450
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

1st Line Support
Job Vacancy Trend in Bristol

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for 1st Line Support in Bristol

1st Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Bristol.

Salary trend for 1st Line Support in Bristol

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Bristol

For the 6 months to 21 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Bristol region featuring 1st Line Support in the job title.

1 16 (84.21%) Windows
2 13 (68.42%) Microsoft
3 6 (31.58%) Windows 7
3 6 (31.58%) EPoS
4 5 (26.32%) Office 365
4 5 (26.32%) Windows 8
5 4 (21.05%) Windows 10
5 4 (21.05%) Active Directory
5 4 (21.05%) SLA
5 4 (21.05%) Microsoft Office
6 3 (15.79%) ITIL
6 3 (15.79%) Broadband
6 3 (15.79%) DHCP
6 3 (15.79%) TCP/IP
6 3 (15.79%) Microsoft Certification
6 3 (15.79%) Mac OS X
6 3 (15.79%) Apple
6 3 (15.79%) DNS
6 3 (15.79%) Apple iOS
6 3 (15.79%) Mac OS
6 3 (15.79%) Windows Server 2012
7 2 (10.53%) Internet
7 2 (10.53%) Service Management
7 2 (10.53%) Finance
8 1 (5.26%) Service Delivery
8 1 (5.26%) Lotus
8 1 (5.26%) VPN
8 1 (5.26%) IBM
8 1 (5.26%) HTTP
8 1 (5.26%) Linux

1st Line Support Skill Set
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.26%) IBM Notes
1 1 (5.26%) Skype for Business
Applications
1 4 (21.05%) Microsoft Office
2 1 (5.26%) Microsoft Excel
2 1 (5.26%) Microsoft PowerPoint
Cloud Services
1 5 (26.32%) Office 365
Communications & Networking
1 3 (15.79%) Broadband
1 3 (15.79%) DHCP
1 3 (15.79%) DNS
1 3 (15.79%) TCP/IP
2 2 (10.53%) Internet
3 1 (5.26%) HTTP
3 1 (5.26%) Remote Desktop
3 1 (5.26%) Skype
3 1 (5.26%) VPN
General
1 2 (10.53%) Finance
Miscellaneous
1 6 (31.58%) EPoS
2 1 (5.26%) Computer Science
2 1 (5.26%) Linux Command Line
Operating Systems
1 16 (84.21%) Windows
2 6 (31.58%) Windows 7
3 5 (26.32%) Windows 8
4 4 (21.05%) Windows 10
5 3 (15.79%) Apple iOS
5 3 (15.79%) Mac OS
5 3 (15.79%) Mac OS X
5 3 (15.79%) Windows Server 2012
6 1 (5.26%) Linux
Processes & Methodologies
1 3 (15.79%) ITIL
2 2 (10.53%) Service Management
3 1 (5.26%) CRM
3 1 (5.26%) Data Loss Prevention
3 1 (5.26%) Service Delivery
Qualifications
1 3 (15.79%) Microsoft Certification
2 1 (5.26%) Computer Science Degree
2 1 (5.26%) Degree
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 4 (21.05%) Active Directory
Vendors
1 13 (68.42%) Microsoft
2 3 (15.79%) Apple
3 1 (5.26%) IBM
3 1 (5.26%) Lotus