Period
to 12 December 2019

The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies in Buckinghamshire during the 6 months to 12 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East > Buckinghamshire
6 months to
12 Dec 2019
Same period 2018 Same period 2017
Rank 124 121 157
Rank change year-on-year -3 +36 -25
Permanent jobs requiring a 1st Line Support 19 34 18
As % of all permanent IT jobs advertised in Buckinghamshire 0.92% 1.41% 0.63%
As % of the Job Titles category 0.97% 1.46% 0.65%
Number of salaries quoted 18 29 16
Buckinghamshire median annual salary £22,500 £24,000 £23,500
Median salary % change year-on-year -6.25% +2.13% +5.62%
10th Percentile £19,000 £20,200 £18,125
90th Percentile £27,500 £24,000 £24,000
South East median annual salary £21,000 £22,000 £21,000
% change year-on-year -4.55% +4.76% -3.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Buckinghamshire
Permanent vacancies in Buckinghamshire with a recognized job title 1,962 2,322 2,779
% of permanent IT jobs with a recognized job title 94.51% 96.31% 97.20%
Number of salaries quoted 1,575 1,931 2,256
Buckinghamshire median annual salary £50,000 £45,000 £42,500
Median salary % change year-on-year +11.11% +5.88% -
10th Percentile £27,500 £25,500 £23,250
90th Percentile £70,000 £67,500 £63,625
South East median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

1st Line Support
Job Vacancy Trend in Buckinghamshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for 1st Line Support in Buckinghamshire

1st Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Buckinghamshire.

Salary trend for 1st Line Support in Buckinghamshire

1st Line Support
Salary Histogram in Buckinghamshire

The salary distribution of IT jobs citing 1st Line Support in Buckinghamshire over the 6 months to 12 December 2019.

Salary histogram for 1st Line Support in Buckinghamshire

1st Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Buckinghamshire region over the 6 months to 12 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +13 9 £22,500 -3.23% 7
High Wycombe +10 5 £22,500 - 1
Amersham - 3 £27,000 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 12 December 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Buckinghamshire region featuring 1st Line Support in the job title.

1 15 (78.95%) Windows
2 12 (63.16%) Active Directory
3 6 (31.58%) SLA
3 6 (31.58%) Office 365
4 5 (26.32%) Windows 10
5 4 (21.05%) Windows Server
5 4 (21.05%) Microsoft Office
5 4 (21.05%) Windows 7
6 3 (15.79%) Retail
6 3 (15.79%) Workflow
6 3 (15.79%) Microsoft
6 3 (15.79%) Windows 8
6 3 (15.79%) Security Patching
6 3 (15.79%) Change Control
6 3 (15.79%) Self-Motivation
7 2 (10.53%) VMware
7 2 (10.53%) Citrix
7 2 (10.53%) Apple
7 2 (10.53%) ITIL
7 2 (10.53%) Microsoft Excel
7 2 (10.53%) Service Management
7 2 (10.53%) Microsoft PowerPoint
7 2 (10.53%) XenDesktop
8 1 (5.26%) Windows Server 2008
8 1 (5.26%) Service Delivery
8 1 (5.26%) Finance
8 1 (5.26%) Agile Software Development
8 1 (5.26%) CCNA
8 1 (5.26%) Cisco
8 1 (5.26%) Cisco Certification

1st Line Support Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (21.05%) Microsoft Office
2 2 (10.53%) Microsoft Excel
2 2 (10.53%) Microsoft PowerPoint
Cloud Services
1 6 (31.58%) Office 365
2 1 (5.26%) G Suite
General
1 3 (15.79%) Retail
2 1 (5.26%) Finance
Miscellaneous
1 3 (15.79%) Self-Motivation
Operating Systems
1 15 (78.95%) Windows
2 5 (26.32%) Windows 10
3 4 (21.05%) Windows 7
3 4 (21.05%) Windows Server
4 3 (15.79%) Windows 8
5 1 (5.26%) Windows Server 2008
5 1 (5.26%) Windows Server 2012
Processes & Methodologies
1 3 (15.79%) Change Control
1 3 (15.79%) Security Patching
1 3 (15.79%) Workflow
2 2 (10.53%) ITIL
2 2 (10.53%) Service Management
3 1 (5.26%) Agile Software Development
3 1 (5.26%) Client Onboarding
3 1 (5.26%) Service Delivery
Qualifications
1 1 (5.26%) CCNA
1 1 (5.26%) Cisco Certification
Quality Assurance & Compliance
1 6 (31.58%) SLA
System Software
1 12 (63.16%) Active Directory
2 2 (10.53%) XenDesktop
Vendors
1 3 (15.79%) Microsoft
2 2 (10.53%) Apple
2 2 (10.53%) Citrix
2 2 (10.53%) VMware
3 1 (5.26%) Cisco
3 1 (5.26%) F5