Period
to 18 July 2019

The median annual salary for a 1st Line Support was £21,250 in advertised job vacancies in the South East during the 6 months to 18 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > South East
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 300 354 301
Rank change year-on-year +54 -53 +22
Permanent jobs requiring a 1st Line Support 219 203 273
As % of all permanent IT jobs advertised in the South East 0.83% 0.67% 0.92%
As % of the Job Titles category 0.86% 0.69% 0.95%
Number of salaries quoted 190 183 240
South East median annual salary £21,250 £22,000 £22,500
Median salary % change year-on-year -3.41% -2.22% +7.14%
10th Percentile £18,000 £18,500 £18,750
90th Percentile £28,775 £25,000 £26,000
England median annual salary £22,000 £21,500 £21,500
% change year-on-year +2.33% - -2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,536 29,423 28,872
% of permanent IT jobs with a recognized job title 96.35% 96.99% 96.81%
Number of salaries quoted 20,840 24,489 24,202
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support in the South East over the 6 months to 18 July 2019.

Salary histogram for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +53 76 £22,500 - 30
Hampshire +12 64 £20,000 -1.84% 16
Berkshire +31 47 £24,000 +6.67% 7
Surrey +26 42 £21,500 - 13
Buckinghamshire +28 21 £22,500 -2.17% 11
Kent +20 20 £22,000 - 3
West Sussex -1 12 £22,000 +7.32% 8
Oxfordshire +33 8 £21,000 - 12
East Sussex +13 3 £19,000 +2.70%
Middlesex - 2 £22,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 July 2019, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support in the job title.

1 135 (61.64%) Windows
2 77 (35.16%) Active Directory
3 76 (34.70%) Microsoft
4 55 (25.11%) Microsoft Office
5 50 (22.83%) Windows Server
6 49 (22.37%) Problem-Solving
6 49 (22.37%) SQL
7 46 (21.00%) Windows 7
8 44 (20.09%) Office 365
9 34 (15.53%) ITIL
10 31 (14.16%) SLA
11 28 (12.79%) Windows 10
12 23 (10.50%) Linux
13 21 (9.59%) Finance
14 20 (9.13%) Unix
14 20 (9.13%) A+ Certification
14 20 (9.13%) Time Management
15 17 (7.76%) Microsoft Excel
16 16 (7.31%) Telecoms
17 15 (6.85%) Proactive Monitoring
18 14 (6.39%) Firewall
18 14 (6.39%) Internet
19 13 (5.94%) ITSM
19 13 (5.94%) IIS
19 13 (5.94%) Web Services
19 13 (5.94%) Cisco
19 13 (5.94%) Degree
19 13 (5.94%) Windows Server 2012
20 12 (5.48%) MS Exchange
21 11 (5.02%) Decision-Making

1st Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.94%) IIS
2 12 (5.48%) MS Exchange
3 6 (2.74%) SharePoint
4 3 (1.37%) Exchange Server 2010
5 2 (0.91%) Apache
5 2 (0.91%) Exchange Server 2013
5 2 (0.91%) IBM Notes
5 2 (0.91%) JBoss
5 2 (0.91%) Jetty
5 2 (0.91%) nginx
5 2 (0.91%) Tomcat
6 1 (0.46%) Skype for Business
Applications
1 55 (25.11%) Microsoft Office
2 17 (7.76%) Microsoft Excel
3 2 (0.91%) MS Visio
3 2 (0.91%) Spreadsheet
4 1 (0.46%) Microsoft PowerPoint
Business Applications
1 4 (1.83%) Remedy ITSM
2 2 (0.91%) Dynamics CRM
2 2 (0.91%) Dynamics NAV
3 1 (0.46%) Cognos TM1
Cloud Services
1 44 (20.09%) Office 365
2 2 (0.91%) Microsoft Azure
3 1 (0.46%) Mimecast
Communications & Networking
1 14 (6.39%) Firewall
1 14 (6.39%) Internet
2 10 (4.57%) DNS
3 9 (4.11%) LAN
4 8 (3.65%) VoIP
4 8 (3.65%) WAN
5 6 (2.74%) DHCP
5 6 (2.74%) TCP/IP
6 4 (1.83%) FTP
6 4 (1.83%) Remote Desktop
6 4 (1.83%) WLAN
7 3 (1.37%) DSL
7 3 (1.37%) Wireless
8 2 (0.91%) Intranet
8 2 (0.91%) Network Security
9 1 (0.46%) Ethernet
9 1 (0.46%) IPv4
9 1 (0.46%) IPv6
9 1 (0.46%) SNMP
9 1 (0.46%) VPN
Database & Business Intelligence
1 7 (3.20%) SQL Server
2 2 (0.91%) MS Access
2 2 (0.91%) MySQL
2 2 (0.91%) PostgreSQL
2 2 (0.91%) SQL Server 2008
2 2 (0.91%) SQL Server Reporting Services
3 1 (0.46%) Crystal Reports
Development Applications
1 4 (1.83%) JIRA
2 2 (0.91%) Git (software)
2 2 (0.91%) GitLab
2 2 (0.91%) Jenkins
2 2 (0.91%) Vagrant
General
1 21 (9.59%) Finance
2 16 (7.31%) Telecoms
3 8 (3.65%) Marketing
4 7 (3.20%) Retail
5 6 (2.74%) Spanish Language
6 5 (2.28%) Automotive
7 3 (1.37%) Advertising
7 3 (1.37%) German Language
8 2 (0.91%) Aerospace
8 2 (0.91%) Banking
8 2 (0.91%) Electronics
8 2 (0.91%) Legal
8 2 (0.91%) Manufacturing
9 1 (0.46%) Back Office
9 1 (0.46%) Law
9 1 (0.46%) Portuguese Language
9 1 (0.46%) Swedish Language
Libraries, Frameworks & Software Standards
1 13 (5.94%) Web Services
2 4 (1.83%) Middleware
3 3 (1.37%) HTML
4 2 (0.91%) ActiveMQ
4 2 (0.91%) RabbitMQ
5 1 (0.46%) .NET
5 1 (0.46%) COM
Miscellaneous
1 11 (5.02%) Analytical Skills
2 9 (4.11%) Self-Motivation
3 7 (3.20%) Management Information System
4 6 (2.74%) Data Centre
4 6 (2.74%) Data Protection Act
5 3 (1.37%) iPad
5 3 (1.37%) iPhone
6 2 (0.91%) CCTV
6 2 (0.91%) Driving Licence
6 2 (0.91%) Handset
6 2 (0.91%) NHS
7 1 (0.46%) FMCG
7 1 (0.46%) IVR
Operating Systems
1 135 (61.64%) Windows
2 50 (22.83%) Windows Server
3 46 (21.00%) Windows 7
4 28 (12.79%) Windows 10
5 23 (10.50%) Linux
6 20 (9.13%) Unix
7 13 (5.94%) Windows Server 2012
8 8 (3.65%) Windows Server 2008
9 5 (2.28%) Windows 8
10 4 (1.83%) Windows Server 2003
11 1 (0.46%) Android
11 1 (0.46%) Apple iOS
11 1 (0.46%) Mac OS
11 1 (0.46%) Ubuntu
11 1 (0.46%) Windows 2000
11 1 (0.46%) Windows XP
Processes & Methodologies
1 49 (22.37%) Problem-Solving
2 34 (15.53%) ITIL
3 20 (9.13%) Time Management
4 15 (6.85%) Proactive Monitoring
5 13 (5.94%) ITSM
6 11 (5.02%) Decision-Making
7 9 (4.11%) Service Management
8 7 (3.20%) B2B
8 7 (3.20%) ERP
9 6 (2.74%) Artificial Intelligence
9 6 (2.74%) Case Management
9 6 (2.74%) Data Protection
9 6 (2.74%) ITIL V3
9 6 (2.74%) Machine Learning
9 6 (2.74%) Root Cause Analysis
9 6 (2.74%) Thought Leadership
10 4 (1.83%) Active Listening
10 4 (1.83%) Mathematics
10 4 (1.83%) Project Management
11 3 (1.37%) Change Management
Programming Languages
1 49 (22.37%) SQL
2 11 (5.02%) C#
3 6 (2.74%) VB
4 4 (1.83%) T-SQL
5 2 (0.91%) C
5 2 (0.91%) PL/SQL
6 1 (0.46%) Python
Qualifications
1 20 (9.13%) A+ Certification
2 13 (5.94%) Degree
3 4 (1.83%) ITIL Foundation Certificate
3 4 (1.83%) MCP
3 4 (1.83%) Security Cleared
4 3 (1.37%) CCNA
4 3 (1.37%) Cisco Certification
4 3 (1.37%) Microsoft Certification
4 3 (1.37%) Network+ Certification
4 3 (1.37%) SC Cleared
5 2 (0.91%) ITIL Certification
5 2 (0.91%) MCSE
6 1 (0.46%) DV Cleared
6 1 (0.46%) MCSA
Quality Assurance & Compliance
1 31 (14.16%) SLA
System Software
1 77 (35.16%) Active Directory
2 7 (3.20%) VMware Infrastructure
3 2 (0.91%) Docker
3 2 (0.91%) Hyper-V
3 2 (0.91%) KVM
3 2 (0.91%) Terminal Services
3 2 (0.91%) VMware ESXi
4 1 (0.46%) Firmware
4 1 (0.46%) VMware Server
4 1 (0.46%) XenApp
Systems Management
1 3 (1.37%) SCCM
2 2 (0.91%) Consul
2 2 (0.91%) Kubernetes
2 2 (0.91%) Packer
2 2 (0.91%) Terraform
3 1 (0.46%) Ansible
3 1 (0.46%) Backup Exec
3 1 (0.46%) DameWare
3 1 (0.46%) Netcool
3 1 (0.46%) SCOM
3 1 (0.46%) vCenter Server
Vendors
1 76 (34.70%) Microsoft
2 13 (5.94%) Cisco
3 11 (5.02%) Borland
3 11 (5.02%) VMware
4 8 (3.65%) ServiceNow
5 6 (2.74%) Sophos
6 5 (2.28%) Citrix
6 5 (2.28%) IBM
6 5 (2.28%) SolarWinds
7 4 (1.83%) Meraki
7 4 (1.83%) Remedy
7 4 (1.83%) ZyXEL
8 3 (1.37%) Apple
8 3 (1.37%) Aruba
9 2 (0.91%) Altova
9 2 (0.91%) Capita
9 2 (0.91%) Fujitsu
9 2 (0.91%) SAP
10 1 (0.46%) Cognos
10 1 (0.46%) Symantec