The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies in the South East during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
First Line Support
England / South East
Rank 245 263 245
Rank change year-on-year +18 -18  
Permanent jobs requiring a 1st Line Support 149 209 239
As % of all permanent IT jobs advertised in the South East 1.01% 1.09% 1.17%
As % of the Job Titles category 1.05% 1.13% 1.21%
Number of salaries quoted 138 201 219
Median salary £22,000 £21,000 £21,500
Median salary % change year-on-year +4.76% -2.32%  
90% offered a salary of more than £19,000 £17,500 £18,000
10% offered a salary of more than £25,000 £25,500 £25,050
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14208 18529 19762
As % of all permanent IT job vacancies advertised in the South East 96.59% 96.67% 97.01%
Number of salaries quoted 11855 15825 15961
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% -  
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +10 40 £22,500 +4.65% 1
Berkshire +39 28 £21,500 -14.00% 3
Buckinghamshire +32 25 £22,000 +2.32%
Kent +21 18 £22,500 -
Hampshire -2 16 £20,000 +5.26% 6
East Sussex 0 9 £23,000 +9.52%
West Sussex +9 8 £23,750 +11.76%
Oxfordshire -26 4 £20,750 -17.00% 3
Middlesex - 1 £26,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 23 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 202 (67.79%) Windows
2 145 (48.66%) Active Directory
3 129 (43.29%) Microsoft
4 83 (27.85%) MS Office
5 80 (26.85%) MS Excel
6 65 (21.81%) ITIL
7 59 (19.80%) Windows 7
8 57 (19.13%) SLA
9 56 (18.79%) MS Exchange
10 54 (18.12%) Windows Server
11 44 (14.77%) Office 365
12 41 (13.76%) VMware
13 40 (13.42%) Windows 8
14 37 (12.42%) Windows 10
15 36 (12.08%) TCP/IP
16 32 (10.74%) VMware Infrastructure
17 30 (10.07%) Firewall
17 30 (10.07%) Citrix
18 28 (9.40%) Cisco
19 27 (9.06%) Windows XP
19 27 (9.06%) Linux
20 26 (8.72%) Service Delivery
21 24 (8.05%) VPN
21 24 (8.05%) Internet
22 21 (7.05%) Microsoft Certification
22 21 (7.05%) Service Management
23 20 (6.71%) Cisco Certification
23 20 (6.71%) CCNA
23 20 (6.71%) Analytical Skills
24 19 (6.38%) SQL

1st Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (18.79%) MS Exchange
2 13 (4.36%) Exchange Server 2003
2 13 (4.36%) Exchange Server 2010
3 11 (3.69%) Exchange Server 2007
3 11 (3.69%) SharePoint
4 9 (3.02%) Exchange Server 2013
5 8 (2.68%) SharePoint 2010
6 4 (1.34%) Skype for Business
7 1 (0.34%) CMS
7 1 (0.34%) IIS
7 1 (0.34%) WordPress
Applications
1 83 (27.85%) MS Office
2 80 (26.85%) MS Excel
3 4 (1.34%) Adobe Creative Suite
4 1 (0.34%) MS PowerPoint
4 1 (0.34%) MS Visio
Cloud Services
1 44 (14.77%) Office 365
2 4 (1.34%) Dropbox
3 2 (0.67%) Microsoft Azure
Communications & Networking
1 36 (12.08%) TCP/IP
2 30 (10.07%) Firewall
3 24 (8.05%) Internet
3 24 (8.05%) VPN
4 17 (5.70%) VoIP
5 13 (4.36%) DNS
6 12 (4.03%) LAN
7 11 (3.69%) DHCP
8 8 (2.68%) WAN
9 6 (2.01%) ADSL
10 5 (1.68%) Network Security
10 5 (1.68%) WebEx
11 4 (1.34%) NAS
11 4 (1.34%) SSL
12 3 (1.01%) Skype
12 3 (1.01%) SMTP
12 3 (1.01%) Wi-Fi
13 2 (0.67%) Ethernet
14 1 (0.34%) 3G
14 1 (0.34%) FTP
Database & Business Intelligence
1 11 (3.69%) MySQL
2 5 (1.68%) SQL Server
3 3 (1.01%) Crystal Reports
3 3 (1.01%) SQL Server 2008
3 3 (1.01%) SQL Server Reporting Services
4 1 (0.34%) BusinessObjects
4 1 (0.34%) SQL Server 2005
Development Applications
1 2 (0.67%) JIRA
General
1 18 (6.04%) Finance
2 11 (3.69%) Retail
3 9 (3.02%) German Language
3 9 (3.02%) Marketing
4 7 (2.35%) French Language
5 5 (1.68%) Dutch Language
5 5 (1.68%) Polish Language
5 5 (1.68%) Spanish Language
6 3 (1.01%) Games
6 3 (1.01%) Telecoms
7 2 (0.67%) Advertising
7 2 (0.67%) Billing
8 1 (0.34%) Electronics
8 1 (0.34%) Korean Language
8 1 (0.34%) Law
8 1 (0.34%) Manufacturing
8 1 (0.34%) Pharmaceutical
8 1 (0.34%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.67%) ebXML
2 1 (0.34%) CSS
2 1 (0.34%) HTML
Miscellaneous
1 20 (6.71%) Analytical Skills
2 13 (4.36%) Blackberry
3 8 (2.68%) Chip and PIN
4 3 (1.01%) Computer Science
4 3 (1.01%) Driving Licence
4 3 (1.01%) Fat Client
4 3 (1.01%) Thin Client
5 2 (0.67%) AS400
5 2 (0.67%) Smartphone
6 1 (0.34%) CMDB
6 1 (0.34%) Data Centre
6 1 (0.34%) Enterprise Software
6 1 (0.34%) EPoS
6 1 (0.34%) Internet of Things
6 1 (0.34%) iPad
6 1 (0.34%) iPhone
6 1 (0.34%) Machine to Machine
6 1 (0.34%) Management Information System
6 1 (0.34%) Mobile App
6 1 (0.34%) User Experience
Operating Systems
1 202 (67.79%) Windows
2 59 (19.80%) Windows 7
3 54 (18.12%) Windows Server
4 40 (13.42%) Windows 8
5 37 (12.42%) Windows 10
6 27 (9.06%) Linux
6 27 (9.06%) Windows XP
7 16 (5.37%) Windows Server 2008
8 14 (4.70%) Windows Server 2012
9 13 (4.36%) Windows Server 2003
10 11 (3.69%) Mac OS
11 7 (2.35%) Mac OS X
11 7 (2.35%) Unix
12 4 (1.34%) Apple iOS
13 3 (1.01%) Android
14 1 (0.34%) AIX
14 1 (0.34%) HPUX
14 1 (0.34%) Windows Phone
Processes & Methodologies
1 65 (21.81%) ITIL
2 26 (8.72%) Service Delivery
3 21 (7.05%) Service Management
4 12 (4.03%) ITSM
5 11 (3.69%) E-Commerce
5 11 (3.69%) ITIL V3
6 9 (3.02%) Time Management
7 8 (2.68%) CAD
7 8 (2.68%) Workflow
7 8 (2.68%) Workflow Management
8 7 (2.35%) Incident Management
8 7 (2.35%) Kalman Filter
8 7 (2.35%) Web Filtering
9 6 (2.01%) Validation
10 5 (1.68%) Root Cause Analysis
11 4 (1.34%) Change Control
11 4 (1.34%) ERP
11 4 (1.34%) Line Management
11 4 (1.34%) Mobile Device Management
11 4 (1.34%) Network Design
Programming Languages
1 19 (6.38%) SQL
2 11 (3.69%) C
Qualifications
1 21 (7.05%) Microsoft Certification
2 20 (6.71%) CCNA
2 20 (6.71%) Cisco Certification
3 15 (5.03%) Degree
4 11 (3.69%) A+ Certification
5 10 (3.36%) MCSE
6 9 (3.02%) SC Cleared
6 9 (3.02%) Security Cleared
7 8 (2.68%) CCNP
7 8 (2.68%) MCSA
8 7 (2.35%) CCIE
8 7 (2.35%) MCP
8 7 (2.35%) Network+ Certification
9 5 (1.68%) CCENT
10 4 (1.34%) ITIL Certification
11 2 (0.67%) HND
11 2 (0.67%) MCITP
11 2 (0.67%) VTSP
12 1 (0.34%) CCA
12 1 (0.34%) MCDST
Quality Assurance & Compliance
1 57 (19.13%) SLA
System Software
1 145 (48.66%) Active Directory
2 32 (10.74%) VMware Infrastructure
3 6 (2.01%) Hyper-V
4 4 (1.34%) XenApp
5 3 (1.01%) IMail Server
6 1 (0.34%) Terminal Services
6 1 (0.34%) VMware Workstation
6 1 (0.34%) XenDesktop
Systems Management
1 13 (4.36%) SCCM
2 5 (1.68%) Backup Exec
3 4 (1.34%) Systems Management Server (SMS)
4 1 (0.34%) HP Data Protector
Vendors
1 129 (43.29%) Microsoft
2 41 (13.76%) VMware
3 30 (10.07%) Citrix
4 28 (9.40%) Cisco
5 8 (2.68%) Fujitsu
5 8 (2.68%) Polycom
5 8 (2.68%) RedPrairie
5 8 (2.68%) SAP
6 6 (2.01%) Remedy
7 5 (1.68%) Apple
7 5 (1.68%) LANDesk
8 4 (1.34%) Adobe
8 4 (1.34%) Palo Alto
8 4 (1.34%) ServiceNow
8 4 (1.34%) SonicWALL
8 4 (1.34%) Veeam
9 3 (1.01%) HP
9 3 (1.01%) Mitel
10 2 (0.67%) BMC
10 2 (0.67%) Splunk
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 13 hours ago
Portsmouth, Hampshire
Rullion
Salary: £18000 - £22000 per annum
Posted: Yesterday
Oxford, Oxfordshire
Searchability
Salary: £18000 - £23000 per annum
Posted: 2 days ago
Reading, Berkshire
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Company Benefits Package
Posted: 22 hours ago
Fareham
Deerfoot IT Resources Ltd
Salary: £17000 - £21000 per annum
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: 6 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + on-call allowance plus benefits
Posted: 6 days ago
Reading
Hays West And Wales
Salary: £16000.00 - £26000.00 per annum + Benefits & Training
Posted: 17 days ago
Hampshire
Hays Specialist Recruitment Ltd
Salary: £17500 - £21500 per annum
Posted: 24 days ago