Period
to 17 November 2017

The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 314 313 305
Rank change year-on-year -1 -8 -40
Permanent jobs requiring a 1st Line Support 270 315 431
As % of all permanent IT jobs advertised in the South East 0.88% 0.90% 1.01%
As % of the Job Titles category 0.91% 0.92% 1.04%
Number of salaries quoted 230 266 421
South East median annual salary £21,000 £21,500 £21,000
Median salary % change year-on-year -2.33% +2.38% +2.44%
10th Percentile £17,500 £17,250 £17,250
90th Percentile £27,500 £25,563 £27,500
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29566 34125 41527
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28612 34601
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support in the South East over the 6 months to 17 November 2017.

Salary histogram for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +14 110 £21,875 -2.78% 2
Berkshire +52 58 £22,000 -2.22% 1
Hampshire +1 54 £19,000 -2.56% 4
Surrey -16 53 £21,000 -6.67% 6
Oxfordshire -4 29 £19,000 -13.64%
West Sussex +16 27 £21,000 - 3
Buckinghamshire -9 21 £24,000 +7.87% 1
Kent 0 15 £21,000 -6.67%
East Sussex -11 9 £25,000 +40.85%
Middlesex - 2 £37,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 175 (64.81%) Windows
2 136 (50.37%) Active Directory
3 97 (35.93%) Microsoft
4 66 (24.44%) Microsoft Office
5 64 (23.70%) Office 365
6 53 (19.63%) Windows 7
7 46 (17.04%) Windows Server
8 38 (14.07%) Windows 8
9 36 (13.33%) Windows 10
10 32 (11.85%) Windows Server 2012
11 30 (11.11%) MS Exchange
12 29 (10.74%) ITIL
13 28 (10.37%) Windows Server 2008
14 24 (8.89%) SQL
14 24 (8.89%) Citrix
14 24 (8.89%) Microsoft Azure
15 23 (8.52%) Time Management
15 23 (8.52%) Linux
16 21 (7.78%) DNS
16 21 (7.78%) Management Information System
17 19 (7.04%) SLA
17 19 (7.04%) Apple
18 18 (6.67%) Analytical Skills
19 17 (6.30%) DHCP
19 17 (6.30%) VMware
20 16 (5.93%) Firewall
21 15 (5.56%) Asset Management
21 15 (5.56%) Computer Science
21 15 (5.56%) VMware Infrastructure
22 14 (5.19%) Hyper-V

1st Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (11.11%) MS Exchange
2 10 (3.70%) Exchange Server 2010
3 5 (1.85%) Exchange Server 2013
4 3 (1.11%) IIS
5 1 (0.37%) SharePoint
Applications
1 66 (24.44%) Microsoft Office
2 5 (1.85%) Microsoft Excel
3 4 (1.48%) Microsoft PowerPoint
4 3 (1.11%) AutoCAD
4 3 (1.11%) MS Visio
5 2 (0.74%) Acrobat
Business Applications
1 5 (1.85%) Sage 1000
2 3 (1.11%) Dynamics CRM
3 1 (0.37%) assyst
3 1 (0.37%) Dynamics NAV
Cloud Services
1 64 (23.70%) Office 365
2 24 (8.89%) Microsoft Azure
3 3 (1.11%) Dynamics 365
3 3 (1.11%) SaaS
4 1 (0.37%) Azure Active Directory
4 1 (0.37%) Cloud Computing
4 1 (0.37%) G Suite
4 1 (0.37%) IaaS
4 1 (0.37%) Mimecast
Communications & Networking
1 21 (7.78%) DNS
2 17 (6.30%) DHCP
3 16 (5.93%) Firewall
4 14 (5.19%) TCP/IP
4 14 (5.19%) VPN
5 12 (4.44%) WAN
6 11 (4.07%) LAN
6 11 (4.07%) VoIP
7 7 (2.59%) Remote Desktop
7 7 (2.59%) SMS
8 6 (2.22%) Internet
8 6 (2.22%) IP Telephony
9 4 (1.48%) VLAN
9 4 (1.48%) Wi-Fi
10 3 (1.11%) ADSL
10 3 (1.11%) Broadband
10 3 (1.11%) Extranet
10 3 (1.11%) POP3
10 3 (1.11%) SMTP
11 2 (0.74%) Network Security
Database & Business Intelligence
1 10 (3.70%) MySQL
2 4 (1.48%) SQL Server
3 2 (0.74%) PostgreSQL
3 2 (0.74%) SQL Server 2008
3 2 (0.74%) SQL Server 2012
4 1 (0.37%) DB2
4 1 (0.37%) Informix
Development Applications
1 1 (0.37%) Visual Studio
General
1 12 (4.44%) Finance
2 11 (4.07%) Telecoms
3 8 (2.96%) Advertising
4 6 (2.22%) Marketing
5 5 (1.85%) French Language
5 5 (1.85%) Games
5 5 (1.85%) German Language
6 4 (1.48%) Dutch Language
6 4 (1.48%) Italian Language
6 4 (1.48%) Portuguese Language
6 4 (1.48%) Spanish Language
7 3 (1.11%) Manufacturing
7 3 (1.11%) Retail
8 1 (0.37%) Banking
8 1 (0.37%) Billing
Libraries, Frameworks & Software Standards
1 8 (2.96%) HTML
2 7 (2.59%) CSS
2 7 (2.59%) XML
2 7 (2.59%) XSLT
3 4 (1.48%) PRADO
4 2 (0.74%) Web Services
Miscellaneous
1 21 (7.78%) Management Information System
2 18 (6.67%) Analytical Skills
3 15 (5.56%) Computer Science
4 11 (4.07%) Driving Licence
5 8 (2.96%) Enterprise Storage
6 7 (2.59%) Data Centre
7 4 (1.48%) AS400
8 3 (1.11%) EPoS
9 2 (0.74%) Virtual Team
10 1 (0.37%) CMDB
10 1 (0.37%) Enterprise Software
Operating Systems
1 175 (64.81%) Windows
2 53 (19.63%) Windows 7
3 46 (17.04%) Windows Server
4 38 (14.07%) Windows 8
5 36 (13.33%) Windows 10
6 32 (11.85%) Windows Server 2012
7 28 (10.37%) Windows Server 2008
8 23 (8.52%) Linux
9 9 (3.33%) Windows XP
10 8 (2.96%) Unix
11 4 (1.48%) CentOS
12 3 (1.11%) Debian
12 3 (1.11%) Ubuntu
13 2 (0.74%) Android
13 2 (0.74%) Mac OS X
13 2 (0.74%) Solaris
13 2 (0.74%) Windows Server 2003
14 1 (0.37%) Apple iOS
14 1 (0.37%) Mac OS
14 1 (0.37%) Windows 2000
Processes & Methodologies
1 29 (10.74%) ITIL
2 23 (8.52%) Time Management
3 15 (5.56%) Asset Management
4 14 (5.19%) SEO
5 13 (4.81%) Proactive Monitoring
6 11 (4.07%) Root Cause Analysis
7 9 (3.33%) Problem Management
7 9 (3.33%) Service Management
8 8 (2.96%) B2B
8 8 (2.96%) Process Improvement
9 7 (2.59%) Incident Management
10 6 (2.22%) Agile Software Development
10 6 (2.22%) Data Management
11 5 (1.85%) CRM
11 5 (1.85%) Digital Marketing
11 5 (1.85%) E-Commerce
11 5 (1.85%) ERP
11 5 (1.85%) Mentoring
11 5 (1.85%) Presales
12 4 (1.48%) Network Monitoring
Programming Languages
1 24 (8.89%) SQL
2 7 (2.59%) JavaScript
3 1 (0.37%) Bash Shell
3 1 (0.37%) C
Qualifications
1 14 (5.19%) Degree
2 11 (4.07%) A+ Certification
3 9 (3.33%) Security Cleared
4 7 (2.59%) MCP
5 5 (1.85%) SC Cleared
6 4 (1.48%) ACTC
6 4 (1.48%) HND
6 4 (1.48%) Microsoft Certification
7 3 (1.11%) DV Cleared
7 3 (1.11%) MCSE
8 2 (0.74%) CCNA
8 2 (0.74%) Cisco Certification
9 1 (0.37%) CCAA
9 1 (0.37%) Citrix Certification
9 1 (0.37%) ITIL Certification
9 1 (0.37%) ITIL Foundation Certificate
9 1 (0.37%) MCSA
9 1 (0.37%) Sun Certification
Quality Assurance & Compliance
1 19 (7.04%) SLA
2 5 (1.85%) QA
System Software
1 136 (50.37%) Active Directory
2 15 (5.56%) VMware Infrastructure
3 14 (5.19%) Hyper-V
4 3 (1.11%) Terminal Services
4 3 (1.11%) VMware Workstation
4 3 (1.11%) vSphere
5 2 (0.74%) Virtual Servers
6 1 (0.37%) Virtual Machines
6 1 (0.37%) VirtualBox
Systems Management
1 2 (0.74%) Systems Management Server (SMS)
2 1 (0.37%) Backup Exec
Vendors
1 97 (35.93%) Microsoft
2 24 (8.89%) Citrix
3 19 (7.04%) Apple
4 17 (6.30%) VMware
5 9 (3.33%) Cisco
5 9 (3.33%) Dell
5 9 (3.33%) NetApp
6 8 (2.96%) EqualLogic
7 6 (2.22%) SAP
8 5 (1.85%) Sage
9 4 (1.48%) Avaya
9 4 (1.48%) HP
9 4 (1.48%) Red Hat
10 3 (1.11%) Fujitsu
10 3 (1.11%) McAfee
10 3 (1.11%) Sophos
11 2 (0.74%) Adobe
11 2 (0.74%) Capita
11 2 (0.74%) CheckPoint
11 2 (0.74%) Sun