Period
to 28 February 2020

The median annual salary for a 1st Line Support was £22,000 in advertised job vacancies in the South East during the 6 months to 28 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > South East
6 months to
28 Feb 2020
Same period 2019 Same period 2018
Rank 291 275 341
Rank change year-on-year -16 +66 -37
Permanent jobs requiring a 1st Line Support 176 266 236
As % of all permanent IT jobs advertised in the South East 0.78% 0.99% 0.74%
As % of the Job Titles category 0.81% 1.03% 0.77%
Number of salaries quoted 146 244 209
South East median annual salary £22,000 £22,500 £21,000
Median salary % change year-on-year -2.22% +7.14% -4.55%
10th Percentile £18,750 £18,500 £17,500
90th Percentile £26,375 £31,750 £27,250
England median annual salary £22,500 £22,000 £21,000
% change year-on-year +2.27% +4.76% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 21,683 25,862 30,689
% of permanent IT jobs with a recognized job title 95.62% 96.51% 96.87%
Number of salaries quoted 17,708 21,408 25,658
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £75,000 £72,500 £67,500
England median annual salary £52,500 £51,250 £50,000
% change year-on-year +2.44% +2.50% +5.26%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support in the South East over the 6 months to 28 February 2020.

Salary histogram for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 28 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +12 63 £23,000 -4.17% 18
Hampshire -7 39 £20,000 - 6
Berkshire +19 37 £24,000 -5.88% 7
Surrey +25 36 £23,000 -4.17% 20
Buckinghamshire 0 21 £22,500 -6.25% 8
West Sussex +16 20 £19,500 -17.02% 4
East Sussex +11 12 £21,000 -9.68% 1
Kent -1 6 £20,000 -9.09% 5
Oxfordshire +11 5 £22,250 +5.95% 3
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 28 February 2020, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support in the job title.

1 116 (65.91%) Windows
2 79 (44.89%) Microsoft
3 66 (37.50%) Microsoft Office
4 52 (29.55%) Active Directory
5 42 (23.86%) Office 365
6 40 (22.73%) Windows 10
7 36 (20.45%) SLA
8 35 (19.89%) SQL
9 34 (19.32%) Microsoft Excel
9 34 (19.32%) Windows 7
10 29 (16.48%) ITIL
11 28 (15.91%) Problem-Solving
12 25 (14.20%) SQL Server
12 25 (14.20%) LAN
13 24 (13.64%) DNS
14 23 (13.07%) Management Information System
15 21 (11.93%) DHCP
16 20 (11.36%) WAN
17 19 (10.80%) Firewall
17 19 (10.80%) Microsoft PowerPoint
18 18 (10.23%) VMware
18 18 (10.23%) Retail
19 16 (9.09%) Windows Server
19 16 (9.09%) Manufacturing
19 16 (9.09%) Service Management
20 15 (8.52%) VMware Infrastructure
21 12 (6.82%) Change Management
22 11 (6.25%) C
22 11 (6.25%) Veeam
23 10 (5.68%) Internet

1st Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.84%) MS Exchange
2 4 (2.27%) IIS
3 2 (1.14%) Exchange Server 2007
3 2 (1.14%) Exchange Server 2010
3 2 (1.14%) SharePoint
4 1 (0.57%) Exchange Server 2013
Applications
1 66 (37.50%) Microsoft Office
2 34 (19.32%) Microsoft Excel
3 19 (10.80%) Microsoft PowerPoint
4 3 (1.70%) MS Visio
5 1 (0.57%) AutoCAD
Business Applications
1 4 (2.27%) Exchequer
1 4 (2.27%) Line 50
1 4 (2.27%) Pegasus Opera
1 4 (2.27%) Sage 200
2 3 (1.70%) assyst
3 1 (0.57%) NetSuite
Cloud Services
1 42 (23.86%) Office 365
2 1 (0.57%) Azure
2 1 (0.57%) Cloud Computing
2 1 (0.57%) SaaS
Communications & Networking
1 25 (14.20%) LAN
2 24 (13.64%) DNS
3 21 (11.93%) DHCP
4 20 (11.36%) WAN
5 19 (10.80%) Firewall
6 10 (5.68%) Internet
7 8 (4.55%) TCP/IP
8 6 (3.41%) VoIP
9 5 (2.84%) Unified Communications
9 5 (2.84%) Wi-Fi
10 4 (2.27%) VPN
11 3 (1.70%) ADSL
11 3 (1.70%) SSL
11 3 (1.70%) Wireless
12 1 (0.57%) GSM
12 1 (0.57%) NAS
12 1 (0.57%) Remote Desktop
12 1 (0.57%) SAN
12 1 (0.57%) SMTP
12 1 (0.57%) VLAN
Database & Business Intelligence
1 25 (14.20%) SQL Server
2 5 (2.84%) PostgreSQL
3 4 (2.27%) Crystal Reports
4 1 (0.57%) MS Access
Development Applications
1 1 (0.57%) Visual Studio
General
1 18 (10.23%) Retail
2 16 (9.09%) Manufacturing
3 6 (3.41%) Legal
4 3 (1.70%) Finance
4 3 (1.70%) French Language
4 3 (1.70%) German Language
4 3 (1.70%) Law
4 3 (1.70%) Spanish Language
5 2 (1.14%) Automotive
6 1 (0.57%) Public Sector
6 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.14%) .NET
1 2 (1.14%) ASP.NET
1 2 (1.14%) CSS
1 2 (1.14%) HTML
1 2 (1.14%) LDAP
2 1 (0.57%) COM
2 1 (0.57%) EDI
Miscellaneous
1 23 (13.07%) Management Information System
2 5 (2.84%) Self-Motivation
3 4 (2.27%) Analytical Skills
4 3 (1.70%) Mobile App
4 3 (1.70%) Private Cloud
5 2 (1.14%) iPad
5 2 (1.14%) iPhone
5 2 (1.14%) Smartphone
6 1 (0.57%) Handset
6 1 (0.57%) Learning Management System
6 1 (0.57%) User Experience
Operating Systems
1 116 (65.91%) Windows
2 40 (22.73%) Windows 10
3 34 (19.32%) Windows 7
4 16 (9.09%) Windows Server
5 9 (5.11%) Windows Server 2008
6 6 (3.41%) Unix
7 5 (2.84%) Windows Server 2003
8 4 (2.27%) Windows 8
8 4 (2.27%) Windows Server 2012
9 1 (0.57%) Android
9 1 (0.57%) Windows Vista
9 1 (0.57%) Windows XP
Processes & Methodologies
1 29 (16.48%) ITIL
2 28 (15.91%) Problem-Solving
3 16 (9.09%) Service Management
4 12 (6.82%) Change Management
5 9 (5.11%) Agile Software Development
5 9 (5.11%) Line Management
6 7 (3.98%) Information Security
6 7 (3.98%) Problem Management
7 6 (3.41%) B2B
7 6 (3.41%) Commercial Awareness
7 6 (3.41%) Decision-Making
7 6 (3.41%) Information Security Management
7 6 (3.41%) ISMS
7 6 (3.41%) Process Improvement
7 6 (3.41%) Root Cause Analysis
7 6 (3.41%) Security Management
8 5 (2.84%) Business Continuity
8 5 (2.84%) Computer Science
8 5 (2.84%) DevOps
9 4 (2.27%) Cybersecurity
Programming Languages
1 35 (19.89%) SQL
2 11 (6.25%) C
3 4 (2.27%) T-SQL
4 2 (1.14%) C#
4 2 (1.14%) JavaScript
Qualifications
1 6 (3.41%) CCNA
1 6 (3.41%) Cisco Certification
2 5 (2.84%) Degree
3 3 (1.70%) CCSA
3 3 (1.70%) JNCIS
4 2 (1.14%) Network+ Certification
4 2 (1.14%) Security Cleared
5 1 (0.57%) A+ Certification
5 1 (0.57%) Microsoft Certification
Quality Assurance & Compliance
1 36 (20.45%) SLA
2 1 (0.57%) PCI DSS
System Software
1 52 (29.55%) Active Directory
2 15 (8.52%) VMware Infrastructure
3 4 (2.27%) Terminal Services
4 2 (1.14%) XenDesktop
5 1 (0.57%) Hyper-V
5 1 (0.57%) vSphere
Systems Management
1 2 (1.14%) SCCM
2 1 (0.57%) Microsoft Intune
2 1 (0.57%) Norton AntiVirus
Vendors
1 79 (44.89%) Microsoft
2 18 (10.23%) VMware
3 11 (6.25%) Veeam
4 7 (3.98%) Cisco
5 5 (2.84%) Google
5 5 (2.84%) Salesforce.com
5 5 (2.84%) ServiceNow
6 4 (2.27%) Citrix
6 4 (2.27%) Pegasus
6 4 (2.27%) Sage
7 3 (1.70%) Sun
8 2 (1.14%) Apple
8 2 (1.14%) Borland
8 2 (1.14%) McAfee
8 2 (1.14%) Remedy
9 1 (0.57%) Avaya
9 1 (0.57%) F5
9 1 (0.57%) Mitel
9 1 (0.57%) Samsung
9 1 (0.57%) Symantec