The median annual salary for a 1st Line Support was £22,500 in advertised job vacancies in the South East during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / South East
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 262 282 257
Rank change year-on-year +20 -25  
Permanent jobs requiring a 1st Line Support 134 164 230
As % of all permanent IT jobs advertised in the South East 0.92% 0.89% 1.09%
As % of the Job Titles category 0.95% 0.92% 1.12%
Number of salaries quoted 116 147 215
Median salary £22,500 £20,000 £20,500
Median salary % change year-on-year +12.50% -2.43%  
90% offered a salary of more than £18,875 £17,000 £16,750
10% offered a salary of more than £25,000 £27,550 £27,500
UK excluding London median salary £21,000 £20,000 £20,000
% change year-on-year +5.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14110 17860 20459
As % of all permanent IT job vacancies advertised in the South East 96.64% 96.97% 97.13%
Number of salaries quoted 51716 74983 82617
Median salary £43,000 £44,000 £42,500
Median salary % change year-on-year -2.27% +3.52%  
90% offered a salary of more than £24,750 £25,000 £24,000
10% offered a salary of more than £66,000 £65,000 £65,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +49 37 £21,000 -6.66% 1
Hampshire +12 35 £23,000 +21.05% 2
Surrey +22 30 £22,500 -
Buckinghamshire +9 18 £23,000 +15.00% 1
Kent +3 6 £21,500 -3.37% 1
Oxfordshire -1 5 £21,000 -6.66%
East Sussex +10 3 £25,000 +11.11%
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 28 June 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support in the job title.

1 181 (65.82%) Windows
2 131 (47.64%) Active Directory
3 87 (31.64%) Microsoft
4 73 (26.55%) Microsoft Office
5 62 (22.55%) Windows Server
6 54 (19.64%) MS Exchange
7 53 (19.27%) ITIL
8 50 (18.18%) SLA
9 47 (17.09%) Office 365
10 38 (13.82%) Windows 7
11 34 (12.36%) VMware
12 32 (11.64%) TCP/IP
12 32 (11.64%) SQL
12 32 (11.64%) Linux
13 29 (10.55%) Windows 10
14 28 (10.18%) Internet
14 28 (10.18%) Analytical Skills
15 27 (9.82%) Firewall
16 26 (9.45%) Cisco
16 26 (9.45%) VMware Infrastructure
17 25 (9.09%) Windows 8
17 25 (9.09%) VPN
18 24 (8.73%) Citrix
18 24 (8.73%) Finance
18 24 (8.73%) Windows Server 2008
19 23 (8.36%) VoIP
20 22 (8.00%) Windows XP
21 20 (7.27%) Windows Server 2012
21 20 (7.27%) Service Delivery
21 20 (7.27%) Microsoft Certification

1st Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (19.64%) MS Exchange
2 18 (6.55%) Exchange Server 2010
3 14 (5.09%) Exchange Server 2013
4 11 (4.00%) Exchange Server 2003
5 6 (2.18%) IIS
6 5 (1.82%) Exchange Server 2007
7 4 (1.45%) SharePoint
7 4 (1.45%) Skype for Business
8 2 (0.73%) SharePoint 2010
9 1 (0.36%) CMS
9 1 (0.36%) WordPress
Applications
1 73 (26.55%) Microsoft Office
2 8 (2.91%) Microsoft Excel
3 4 (1.45%) Microsoft PowerPoint
3 4 (1.45%) MS Visio
4 2 (0.73%) Adobe Creative Suite
5 1 (0.36%) Acrobat
Business Applications
1 2 (0.73%) SAP Oil and Gas
Cloud Services
1 47 (17.09%) Office 365
2 3 (1.09%) Cloud Computing
2 3 (1.09%) Microsoft Azure
3 1 (0.36%) Azure Active Directory
Communications & Networking
1 32 (11.64%) TCP/IP
2 28 (10.18%) Internet
3 27 (9.82%) Firewall
4 25 (9.09%) VPN
5 23 (8.36%) VoIP
6 14 (5.09%) DNS
6 14 (5.09%) WAN
7 8 (2.91%) LAN
7 8 (2.91%) VLAN
8 7 (2.55%) ADSL
9 6 (2.18%) DHCP
10 5 (1.82%) WebEx
11 3 (1.09%) Skype
12 2 (0.73%) Broadband
12 2 (0.73%) Ethernet
12 2 (0.73%) Intelligent Network
12 2 (0.73%) NAS
12 2 (0.73%) Network Security
12 2 (0.73%) SMS
12 2 (0.73%) SSL
Database & Business Intelligence
1 19 (6.91%) MySQL
2 8 (2.91%) SQL Server
3 6 (2.18%) Data Warehouse
4 4 (1.45%) SQL Server 2005
5 3 (1.09%) PostgreSQL
6 2 (0.73%) BusinessObjects
6 2 (0.73%) Crystal Reports
6 2 (0.73%) SQL Server 2008
6 2 (0.73%) SQL Server Reporting Services
7 1 (0.36%) DB2
7 1 (0.36%) Informix
Development Applications
1 1 (0.36%) JIRA
General
1 24 (8.73%) Finance
2 18 (6.55%) Retail
3 14 (5.09%) German Language
4 13 (4.73%) French Language
5 12 (4.36%) Marketing
6 8 (2.91%) Billing
6 8 (2.91%) Telecoms
7 7 (2.55%) Dutch Language
7 7 (2.55%) Spanish Language
8 5 (1.82%) Polish Language
9 4 (1.45%) Advertising
10 2 (0.73%) Electronics
10 2 (0.73%) Italian Language
10 2 (0.73%) Manufacturing
10 2 (0.73%) Portuguese Language
11 1 (0.36%) Back Office
11 1 (0.36%) Law
Libraries, Frameworks & Software Standards
1 4 (1.45%) CSS
1 4 (1.45%) HTML
2 2 (0.73%) ebXML
2 2 (0.73%) Web Services
Miscellaneous
1 28 (10.18%) Analytical Skills
2 10 (3.64%) Blackberry
3 7 (2.55%) Driving Licence
4 4 (1.45%) Management Information System
5 2 (0.73%) AS400
5 2 (0.73%) CMDB
5 2 (0.73%) EPoS
5 2 (0.73%) Virtual Team
6 1 (0.36%) Chip and PIN
6 1 (0.36%) Client/Server
6 1 (0.36%) Enterprise Software
6 1 (0.36%) Fat Client
6 1 (0.36%) iPad
6 1 (0.36%) iPhone
6 1 (0.36%) Smartphone
6 1 (0.36%) Thin Client
Operating Systems
1 181 (65.82%) Windows
2 62 (22.55%) Windows Server
3 38 (13.82%) Windows 7
4 32 (11.64%) Linux
5 29 (10.55%) Windows 10
6 25 (9.09%) Windows 8
7 24 (8.73%) Windows Server 2008
8 22 (8.00%) Windows XP
9 20 (7.27%) Windows Server 2012
10 9 (3.27%) Mac OS
10 9 (3.27%) Unix
11 6 (2.18%) Windows Server 2003
12 4 (1.45%) Android
12 4 (1.45%) Mac OS X
13 3 (1.09%) Apple iOS
14 2 (0.73%) Solaris
15 1 (0.36%) Windows Phone
Processes & Methodologies
1 53 (19.27%) ITIL
2 20 (7.27%) Service Delivery
3 14 (5.09%) Service Management
4 10 (3.64%) E-Commerce
5 9 (3.27%) Time Management
6 7 (2.55%) Kalman Filter
6 7 (2.55%) Web Filtering
7 6 (2.18%) Business Intelligence
7 6 (2.18%) Contract Management
7 6 (2.18%) Project Management
7 6 (2.18%) SDLC
8 5 (1.82%) Incident Management
9 4 (1.45%) ERP
9 4 (1.45%) Process Improvement
10 3 (1.09%) Data Management
10 3 (1.09%) ITSM
11 2 (0.73%) Document Management
11 2 (0.73%) Knowledge Management
11 2 (0.73%) Network Design
11 2 (0.73%) Workflow Management
Programming Languages
1 32 (11.64%) SQL
2 3 (1.09%) C
Qualifications
1 20 (7.27%) Microsoft Certification
2 17 (6.18%) CCNA
2 17 (6.18%) Cisco Certification
3 12 (4.36%) MCSA
4 11 (4.00%) MCSE
5 10 (3.64%) A+ Certification
5 10 (3.64%) MCP
6 9 (3.27%) CCENT
7 7 (2.55%) CCNP
8 6 (2.18%) CCIE
8 6 (2.18%) SC Cleared
8 6 (2.18%) Security Cleared
9 5 (1.82%) Citrix Certification
10 4 (1.45%) CCAA
10 4 (1.45%) Degree
10 4 (1.45%) ITIL Certification
11 2 (0.73%) DV Cleared
11 2 (0.73%) MCITP
11 2 (0.73%) Network+ Certification
11 2 (0.73%) VTSP
Quality Assurance & Compliance
1 50 (18.18%) SLA
2 6 (2.18%) QA
3 3 (1.09%) ISO/IEC 20000
System Software
1 131 (47.64%) Active Directory
2 26 (9.45%) VMware Infrastructure
3 13 (4.73%) Hyper-V
4 8 (2.91%) VMware Workstation
5 3 (1.09%) XenApp
6 1 (0.36%) Virtual Machines
Systems Management
1 7 (2.55%) SCCM
2 2 (0.73%) Backup Exec
Vendors
1 87 (31.64%) Microsoft
2 34 (12.36%) VMware
3 26 (9.45%) Cisco
4 24 (8.73%) Citrix
5 17 (6.18%) Apple
6 7 (2.55%) ServiceNow
7 6 (2.18%) HP
8 4 (1.45%) Fujitsu
8 4 (1.45%) Oracle
9 3 (1.09%) Adobe
9 3 (1.09%) Mitel
9 3 (1.09%) Remedy
9 3 (1.09%) SAP
9 3 (1.09%) Symantec
10 2 (0.73%) BMC
10 2 (0.73%) Palo Alto
10 2 (0.73%) Siebel
10 2 (0.73%) SonicWALL
10 2 (0.73%) Veeam
11 1 (0.36%) hybris
Farnborough, Hampshire
Opus Recruitment Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £22000 - £23000 per annum
Posted: 6 days ago
Milton Keynes, Buckinghamshire
IT Retail People Ltd
Salary: Up to £22,500 per annum Great package with training and progression
Posted: 2 days ago
Sittingbourne, Kent
Bluetownonline
Salary: £22000 per annum
Posted: 5 days ago
Southampton
Spectrum IT
Salary: £22000 - £26000 per annum + Benefits
Posted: 23 days ago