Period
to 13 December 2018

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in Buckinghamshire during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Buckinghamshire
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 126 118 120
Rank change year-on-year -8 +2 +6
Permanent jobs requiring a 2nd Line Support 26 57 58
As % of all permanent IT jobs advertised in Buckinghamshire 1.08% 1.99% 1.89%
As % of the Job Titles category 1.12% 2.05% 1.93%
Number of salaries quoted 23 56 50
Buckinghamshire median annual salary £30,000 £25,000 £27,000
Median salary % change year-on-year +20.00% -7.41% +8.00%
10th Percentile £23,650 £22,000 £22,725
90th Percentile £42,500 £32,250 £30,000
South East median annual salary £27,500 £26,000 £26,900
% change year-on-year +5.77% -3.35% +1.51%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Buckinghamshire
Permanent vacancies in Buckinghamshire with a recognized job title 2,324 2,781 3,008
% of permanent IT jobs with a recognized job title 96.31% 97.24% 97.79%
Number of salaries quoted 1,929 2,261 2,544
Buckinghamshire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +3.66%
10th Percentile £25,500 £23,500 £25,000
90th Percentile £67,500 £63,500 £62,500
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

2nd Line Support
Job Vacancy Trend in Buckinghamshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Buckinghamshire.

Salary trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Salary Histogram in Buckinghamshire

The salary distribution of IT jobs citing 2nd Line Support in Buckinghamshire over the 6 months to 13 December 2018.

Salary histogram for 2nd Line Support in Buckinghamshire

2nd Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Buckinghamshire region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +15 14 £30,000 -
Aylesbury +25 4 £24,677 -10.27%
High Wycombe -17 3 £31,250 +28.87% 2
Newport Pagnell - 2 £33,750 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 13 December 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Buckinghamshire region featuring 2nd Line Support in the job title.

1 18 (69.23%) Windows
2 13 (50.00%) Active Directory
3 9 (34.62%) Microsoft Office
4 8 (30.77%) Incident Management
5 7 (26.92%) Continuous Improvement
5 7 (26.92%) Office 365
5 7 (26.92%) Windows Server
5 7 (26.92%) Change Management
5 7 (26.92%) SLA
5 7 (26.92%) Microsoft
6 6 (23.08%) Performance Optimisation
6 6 (23.08%) Service Delivery
7 5 (19.23%) Windows 7
7 5 (19.23%) Problem-Solving
7 5 (19.23%) Citrix
8 4 (15.38%) Windows Server 2012
9 3 (11.54%) Windows Server 2008
9 3 (11.54%) Analytical Skills
9 3 (11.54%) Self-Motivation
9 3 (11.54%) ITIL
9 3 (11.54%) SQL
9 3 (11.54%) MS Exchange
10 2 (7.69%) CRM
10 2 (7.69%) VBA
10 2 (7.69%) SQL Server
10 2 (7.69%) IIS
10 2 (7.69%) Apple
10 2 (7.69%) Thin Client
10 2 (7.69%) Terminal Services
10 2 (7.69%) Windows Server 2003

2nd Line Support Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) MS Exchange
2 2 (7.69%) IIS
3 1 (3.85%) SharePoint
Applications
1 9 (34.62%) Microsoft Office
2 1 (3.85%) MS Visio
Business Applications
1 1 (3.85%) Dynamics CRM
1 1 (3.85%) Dynamics NAV
Cloud Services
1 7 (26.92%) Office 365
2 2 (7.69%) Cloud Computing
Communications & Networking
1 2 (7.69%) VLAN
2 1 (3.85%) LAN
2 1 (3.85%) TCP/IP
2 1 (3.85%) Unified Communications
2 1 (3.85%) WAN
2 1 (3.85%) Wireless
Database & Business Intelligence
1 2 (7.69%) SQL Server
2 1 (3.85%) SQL Server 2008
Development Applications
1 1 (3.85%) JIRA
1 1 (3.85%) SQL Server Management Studio (SSMS)
General
1 2 (7.69%) Finance
1 2 (7.69%) Manufacturing
2 1 (3.85%) Electronics
2 1 (3.85%) Marketing
2 1 (3.85%) Retail
2 1 (3.85%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.85%) .NET
1 1 (3.85%) WCF
1 1 (3.85%) Web Services
Miscellaneous
1 3 (11.54%) Analytical Skills
1 3 (11.54%) Self-Motivation
2 2 (7.69%) Fat Client
2 2 (7.69%) iPad
2 2 (7.69%) Thin Client
3 1 (3.85%) CCTV
3 1 (3.85%) PACS
Operating Systems
1 18 (69.23%) Windows
2 7 (26.92%) Windows Server
3 5 (19.23%) Windows 7
4 4 (15.38%) Windows Server 2012
5 3 (11.54%) Windows Server 2008
6 2 (7.69%) Windows 10
6 2 (7.69%) Windows Server 2003
7 1 (3.85%) Linux
7 1 (3.85%) Windows Mobile
Processes & Methodologies
1 8 (30.77%) Incident Management
2 7 (26.92%) Change Management
2 7 (26.92%) Continuous Improvement
3 6 (23.08%) Performance Optimisation
3 6 (23.08%) Service Delivery
4 5 (19.23%) Problem-Solving
5 3 (11.54%) ITIL
6 2 (7.69%) Antivirus Management
6 2 (7.69%) Coaching
6 2 (7.69%) CRM
6 2 (7.69%) Cybersecurity
6 2 (7.69%) Service Management
6 2 (7.69%) Software Deployment
6 2 (7.69%) Workload Management
7 1 (3.85%) Creative Problem-Solving
7 1 (3.85%) Digital Marketing
7 1 (3.85%) Information Governance
7 1 (3.85%) ITIL V3
7 1 (3.85%) Process Management
7 1 (3.85%) Time Management
Programming Languages
1 3 (11.54%) SQL
2 2 (7.69%) VBA
3 1 (3.85%) T-SQL
Qualifications
1 2 (7.69%) Degree
2 1 (3.85%) ITIL Certification
2 1 (3.85%) ITIL Foundation Certificate
2 1 (3.85%) Microsoft Certification
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 7 (26.92%) SLA
2 1 (3.85%) ISO/IEC 20000
System Software
1 13 (50.00%) Active Directory
2 2 (7.69%) Terminal Services
3 1 (3.85%) Hyper-V
Systems Management
1 2 (7.69%) SCCM
2 1 (3.85%) Backup Exec
Vendors
1 7 (26.92%) Microsoft
2 5 (19.23%) Citrix
3 2 (7.69%) Apple
3 2 (7.69%) VMware
4 1 (3.85%) Cisco
4 1 (3.85%) SAP
4 1 (3.85%) Symantec