Period
to 21 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Buckinghamshire during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Buckinghamshire
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 113 120 134
Rank change year-on-year +7 +14 -21
Permanent jobs requiring a 2nd Line Support 55 57 71
As % of all permanent IT jobs advertised in Buckinghamshire 1.90% 1.83% 1.61%
As % of the Job Titles category 1.95% 1.87% 1.67%
Number of salaries quoted 54 49 62
Buckinghamshire median annual salary £25,000 £27,000 £25,500
Median salary % change year-on-year -7.41% +5.88% -
10th Percentile £22,000 £20,700 £19,750
90th Percentile £31,875 £30,000 £33,500
South East median annual salary £26,000 £26,650 £26,500
% change year-on-year -2.44% +0.57% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Buckinghamshire
Permanent vacancies in Buckinghamshire with a recognized job title 2822 3048 4245
% of permanent IT jobs with a recognized job title 97.24% 97.85% 96.02%
Number of salaries quoted 2301 2563 3419
Buckinghamshire median annual salary £42,500 £42,500 £42,500
10th Percentile £23,500 £25,000 £26,250
90th Percentile £63,750 £62,500 £62,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support
Job Vacancy Trend in Buckinghamshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Buckinghamshire.

Salary trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Salary Histogram in Buckinghamshire

The salary distribution of IT jobs citing 2nd Line Support in Buckinghamshire over the 6 months to 21 November 2017.

Salary histogram for 2nd Line Support in Buckinghamshire

2nd Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Buckinghamshire region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Marlow -3 20 £25,000 -7.41% 1
High Wycombe +10 17 £24,500 -12.50%
Milton Keynes -3 13 £30,000 +15.38% 1
Aylesbury -7 4 £27,500 +1.85%
Chesham - 1 £31,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 21 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Buckinghamshire region featuring 2nd Line Support in the job title.

1 45 (81.82%) Windows
2 34 (61.82%) SQL
3 33 (60.00%) Microsoft Office
4 32 (58.18%) Microsoft
4 32 (58.18%) Windows Server
5 18 (32.73%) Active Directory
5 18 (32.73%) IIS
6 16 (29.09%) Windows Server 2012
7 14 (25.45%) Office 365
8 13 (23.64%) Windows 7
9 11 (20.00%) Windows 10
10 9 (16.36%) Citrix
11 8 (14.55%) Lotus
11 8 (14.55%) SQL Server
11 8 (14.55%) IBM Notes
11 8 (14.55%) Web Design
11 8 (14.55%) VMware
11 8 (14.55%) Windows Server 2003
11 8 (14.55%) Mitel
12 6 (10.91%) Service Management
13 5 (9.09%) Firewall
13 5 (9.09%) NetApp
13 5 (9.09%) ITIL
14 4 (7.27%) Video Conferencing
14 4 (7.27%) Windows Server 2008
14 4 (7.27%) T-SQL
14 4 (7.27%) Oracle
14 4 (7.27%) Linux
14 4 (7.27%) Client/Server
14 4 (7.27%) XML

2nd Line Support Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (32.73%) IIS
2 8 (14.55%) IBM Notes
3 3 (5.45%) Exchange Server 2007
3 3 (5.45%) Exchange Server 2010
3 3 (5.45%) MS Exchange
4 1 (1.82%) Blackberry Enterprise Server
Applications
1 33 (60.00%) Microsoft Office
2 4 (7.27%) MS Visio
Business Applications
1 1 (1.82%) Dynamics NAV
Cloud Services
1 14 (25.45%) Office 365
Communications & Networking
1 5 (9.09%) Firewall
2 4 (7.27%) DNS
2 4 (7.27%) TCP/IP
2 4 (7.27%) VoIP
3 3 (5.45%) LAN
3 3 (5.45%) VPN
3 3 (5.45%) WAN
4 2 (3.64%) Wi-Fi
5 1 (1.82%) DHCP
Database & Business Intelligence
1 8 (14.55%) SQL Server
General
1 2 (3.64%) Advertising
2 1 (1.82%) Billing
2 1 (1.82%) Retail
Libraries, Frameworks & Software Standards
1 4 (7.27%) XML
Miscellaneous
1 4 (7.27%) Client/Server
1 4 (7.27%) Video Conferencing
2 2 (3.64%) Analytical Skills
2 2 (3.64%) Handset
3 1 (1.82%) Blackberry
3 1 (1.82%) Computer Science
3 1 (1.82%) Data Centre
3 1 (1.82%) EPoS
3 1 (1.82%) iPad
3 1 (1.82%) iPhone
3 1 (1.82%) Smartcard
Operating Systems
1 45 (81.82%) Windows
2 32 (58.18%) Windows Server
3 16 (29.09%) Windows Server 2012
4 13 (23.64%) Windows 7
5 11 (20.00%) Windows 10
6 8 (14.55%) Windows Server 2003
7 4 (7.27%) Linux
7 4 (7.27%) Windows Server 2008
8 2 (3.64%) Apple iOS
8 2 (3.64%) Mac OS
8 2 (3.64%) Mac OS X
9 1 (1.82%) Windows 8
9 1 (1.82%) Windows XP
Processes & Methodologies
1 8 (14.55%) Web Design
2 6 (10.91%) Service Management
3 5 (9.09%) ITIL
4 3 (5.45%) Problem Management
5 2 (3.64%) Line Management
6 1 (1.82%) Continuous Improvement
6 1 (1.82%) CRM
6 1 (1.82%) Data Centre Operations
6 1 (1.82%) ERP
6 1 (1.82%) PRINCE2
6 1 (1.82%) Root Cause Analysis
Programming Languages
1 34 (61.82%) SQL
2 4 (7.27%) T-SQL
3 1 (1.82%) PowerShell
Qualifications
1 3 (5.45%) MCP
1 3 (5.45%) MCSA
1 3 (5.45%) MCSE
1 3 (5.45%) Microsoft Certification
2 2 (3.64%) DBS Check
2 2 (3.64%) Degree
Quality Assurance & Compliance
1 3 (5.45%) SLA
System Software
1 18 (32.73%) Active Directory
2 3 (5.45%) Hyper-V
3 2 (3.64%) Terminal Services
3 2 (3.64%) VMware Infrastructure
3 2 (3.64%) vSphere
4 1 (1.82%) BitLocker
Systems Management
1 1 (1.82%) Backup Exec
1 1 (1.82%) SCCM
Vendors
1 32 (58.18%) Microsoft
2 9 (16.36%) Citrix
3 8 (14.55%) Lotus
3 8 (14.55%) Mitel
3 8 (14.55%) VMware
4 5 (9.09%) NetApp
5 4 (7.27%) Apple
5 4 (7.27%) CheckPoint
5 4 (7.27%) IBM
5 4 (7.27%) Oracle
5 4 (7.27%) Remedy
6 3 (5.45%) Cisco
6 3 (5.45%) Symantec
7 2 (3.64%) HP
7 2 (3.64%) SolarWinds
8 1 (1.82%) McAfee
8 1 (1.82%) MobileIron
8 1 (1.82%) SAP
8 1 (1.82%) Veeam