Period
to 27 May 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Buckinghamshire during the 6 months to 27 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Buckinghamshire
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 136 118 133
Rank change year-on-year -18 +15 +4
Permanent jobs requiring a 2nd Line Support 29 37 51
As % of all permanent IT jobs advertised in Buckinghamshire 1.02% 1.35% 1.55%
As % of the Job Titles category 1.05% 1.38% 1.61%
Number of salaries quoted 27 38 40
Buckinghamshire median annual salary £25,000 £26,000 £24,750
Median salary % change year-on-year -3.85% +5.05% -4.81%
10th Percentile £22,500 £21,250 £18,488
90th Percentile £29,385 £32,725 £34,250
South East median annual salary £26,500 £26,000 £26,500
% change year-on-year +1.92% -1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Buckinghamshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Buckinghamshire
Permanent vacancies in Buckinghamshire with a recognized job title 2,767 2,673 3,172
% of permanent IT jobs with a recognized job title 97.05% 97.24% 96.41%
Number of salaries quoted 2,219 2,177 2,601
Buckinghamshire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +1.19%
10th Percentile £24,480 £25,000 £25,500
90th Percentile £63,750 £63,750 £62,500
South East median annual salary £45,000 £45,000 £45,000

2nd Line Support
Job Vacancy Trend in Buckinghamshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Buckinghamshire.

Salary trend for 2nd Line Support in Buckinghamshire

2nd Line Support
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Buckinghamshire region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Marlow -3 18 £25,000 -
Milton Keynes -12 5 £25,500 +4.08%
High Wycombe -2 2 £25,750 -11.21%
Aylesbury -8 2 £28,500 +0.88% 1
Chesham - 1 £31,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Buckinghamshire

For the 6 months to 27 May 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Buckinghamshire region featuring 2nd Line Support in the job title.

1 27 (93.10%) Windows
2 25 (86.21%) Microsoft
3 23 (79.31%) Microsoft Office
4 21 (72.41%) Windows Server
5 20 (68.97%) Problem-Solving
6 18 (62.07%) SQL
6 18 (62.07%) IIS
7 7 (24.14%) Active Directory
8 3 (10.34%) Office 365
8 3 (10.34%) Windows 10
8 3 (10.34%) Windows 7
9 2 (6.90%) Security Cleared
9 2 (6.90%) LAN
9 2 (6.90%) TCP/IP
9 2 (6.90%) ITIL
10 1 (3.45%) Unix
10 1 (3.45%) Linux
10 1 (3.45%) Microsoft Excel
10 1 (3.45%) MS Exchange
10 1 (3.45%) ATM
10 1 (3.45%) DNS
10 1 (3.45%) WAN
10 1 (3.45%) DHCP
10 1 (3.45%) HP
10 1 (3.45%) Citrix
10 1 (3.45%) Thin Client
10 1 (3.45%) Terminal Services
10 1 (3.45%) Service Management
10 1 (3.45%) Firewall
10 1 (3.45%) ITSM

2nd Line Support Skill Set
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (62.07%) IIS
2 1 (3.45%) MS Exchange
2 1 (3.45%) Skype for Business
Applications
1 23 (79.31%) Microsoft Office
2 1 (3.45%) Microsoft Excel
2 1 (3.45%) Microsoft PowerPoint
Cloud Services
1 3 (10.34%) Office 365
2 1 (3.45%) Cloud Computing
Communications & Networking
1 2 (6.90%) LAN
1 2 (6.90%) TCP/IP
2 1 (3.45%) ATM
2 1 (3.45%) DHCP
2 1 (3.45%) DNS
2 1 (3.45%) Firewall
2 1 (3.45%) Skype
2 1 (3.45%) WAN
2 1 (3.45%) Wi-Fi
Development Applications
1 1 (3.45%) JIRA
General
1 1 (3.45%) Advertising
1 1 (3.45%) Finance
1 1 (3.45%) German Language
1 1 (3.45%) Manufacturing
Miscellaneous
1 1 (3.45%) Cyberthreat
1 1 (3.45%) Fat Client
1 1 (3.45%) Fintech
1 1 (3.45%) Thin Client
Operating Systems
1 27 (93.10%) Windows
2 21 (72.41%) Windows Server
3 3 (10.34%) Windows 10
3 3 (10.34%) Windows 7
4 1 (3.45%) Linux
4 1 (3.45%) Unix
Processes & Methodologies
1 20 (68.97%) Problem-Solving
2 2 (6.90%) ITIL
3 1 (3.45%) Break/Fix
3 1 (3.45%) Cybersecurity
3 1 (3.45%) Decision-Making
3 1 (3.45%) High Availability
3 1 (3.45%) Incident Management
3 1 (3.45%) ITSM
3 1 (3.45%) Root Cause Analysis
3 1 (3.45%) Service Management
3 1 (3.45%) Workload Management
Programming Languages
1 18 (62.07%) SQL
Qualifications
1 2 (6.90%) Security Cleared
2 1 (3.45%) CTC Cleared
2 1 (3.45%) SC Cleared
System Software
1 7 (24.14%) Active Directory
2 1 (3.45%) Terminal Services
2 1 (3.45%) VMware Infrastructure
Systems Management
1 1 (3.45%) SCCM
Vendors
1 25 (86.21%) Microsoft
2 1 (3.45%) Atlassian
2 1 (3.45%) Citrix
2 1 (3.45%) HP
2 1 (3.45%) VMware