2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £30,750 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 210 196 306
Rank change year-on-year -14 +110 0
Permanent jobs requiring a 2nd Line Support 152 177 216
As % of all permanent jobs advertised in the South East 1.01% 1.53% 0.98%
As % of the Job Titles category 1.07% 1.67% 1.02%
Number of salaries quoted 127 161 186
10th Percentile £26,250 £25,000 £25,000
25th Percentile £27,750 £27,500 £26,250
Median annual salary (50th Percentile) £30,750 £30,500 £29,000
Median % change year-on-year +0.82% +5.17% +3.57%
75th Percentile £38,625 £33,750 £32,000
90th Percentile £42,500 £37,500 £34,750
England median annual salary £32,000 £32,500 £30,500
% change year-on-year -1.54% +6.56% +8.93%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 14,224 10,599 21,077
% of permanent jobs with a recognized job title 94.24% 91.47% 95.52%
Number of salaries quoted 9,733 7,232 12,510
10th Percentile £29,000 £30,000 £30,000
25th Percentile £37,500 £40,000 £40,463
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £70,000 £70,000
90th Percentile £80,000 £83,750 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 26 July 2024.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire -33 46 £30,000 - 10
Thames Valley -9 45 £32,000 +6.67% 11
Surrey -17 22 £37,500 +7.14% 3
Berkshire +16 21 £28,500 +4.59% 4
Buckinghamshire -9 14 £35,000 +16.67% 6
West Sussex +28 13 £29,000 -9.38% 2
Kent -17 13 £40,000 +31.15% 1
Oxfordshire -27 10 £33,000 +4.76% 1
East Sussex +26 9 £32,500 -5.41% 1
Sussex - 2 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 26 July 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 97 (63.82%) Microsoft
2 95 (62.50%) Windows
3 85 (55.92%) Active Directory
4 84 (55.26%) Microsoft 365
5 47 (30.92%) Windows Server
6 46 (30.26%) Azure
7 44 (28.95%) Social Skills
8 42 (27.63%) Microsoft Exchange
9 40 (26.32%) Customer Service
10 38 (25.00%) Problem-Solving
11 37 (24.34%) SharePoint
12 34 (22.37%) Firewall
12 34 (22.37%) Windows 10
13 32 (21.05%) Entra ID
14 27 (17.76%) OneDrive
15 25 (16.45%) Hyper-V
16 23 (15.13%) VMware
17 21 (13.82%) VMware Infrastructure
18 20 (13.16%) ITIL
18 20 (13.16%) DNS
19 19 (12.50%) Citrix
20 18 (11.84%) Microsoft Office
20 18 (11.84%) Service Delivery
20 18 (11.84%) Smartphone
21 17 (11.18%) DHCP
22 16 (10.53%) Apple iOS
23 15 (9.87%) VLAN
23 15 (9.87%) SLA
23 15 (9.87%) Analytical Skills
24 14 (9.21%) Google Workspace

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (27.63%) Microsoft Exchange
2 37 (24.34%) SharePoint
3 2 (1.32%) Exchange Server 2010
3 2 (1.32%) Exchange Server 2013
4 1 (0.66%) Confluence
Applications
1 18 (11.84%) Microsoft Office
2 6 (3.95%) Microsoft Excel
3 1 (0.66%) Spreadsheet
Cloud Services
1 84 (55.26%) Microsoft 365
2 46 (30.26%) Azure
3 32 (21.05%) Entra ID
4 27 (17.76%) OneDrive
5 14 (9.21%) Google Workspace
6 7 (4.61%) Cloud Computing
7 6 (3.95%) AWS
8 3 (1.97%) SaaS
9 2 (1.32%) Mimecast
Communications & Networking
1 34 (22.37%) Firewall
2 20 (13.16%) DNS
3 17 (11.18%) DHCP
4 15 (9.87%) VLAN
5 11 (7.24%) TCP/IP
5 11 (7.24%) VoIP
6 8 (5.26%) LAN
6 8 (5.26%) WAN
6 8 (5.26%) Wi-Fi
7 6 (3.95%) Internet
7 6 (3.95%) Intranet
7 6 (3.95%) VPN
8 5 (3.29%) Structured Cabling
9 4 (2.63%) xDSL
10 3 (1.97%) Unified Communications
11 2 (1.32%) Broadband
11 2 (1.32%) Remote Desktop
12 1 (0.66%) 5G
12 1 (0.66%) IP Telephony
12 1 (0.66%) SSL
Database & Business Intelligence
1 9 (5.92%) Amazon RDS
1 9 (5.92%) SQL Server
Development Applications
1 1 (0.66%) Hudson
1 1 (0.66%) JIRA
General
1 44 (28.95%) Social Skills
2 15 (9.87%) Analytical Skills
3 13 (8.55%) Telecoms
4 11 (7.24%) Legal
4 11 (7.24%) Manufacturing
5 6 (3.95%) Law
5 6 (3.95%) Organisational Skills
6 5 (3.29%) Finance
7 4 (2.63%) Documentation Skills
8 3 (1.97%) Back Office
8 3 (1.97%) Inclusion and Diversity
8 3 (1.97%) Local Government
9 1 (0.66%) Presentation Skills
9 1 (0.66%) Public Sector
9 1 (0.66%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.32%) Web Services
Miscellaneous
1 18 (11.84%) Smartphone
2 8 (5.26%) Driving Licence
3 7 (4.61%) Management Information System
4 3 (1.97%) EPoS
4 3 (1.97%) Handset
4 3 (1.97%) Self-Motivation
5 2 (1.32%) BYOD
6 1 (0.66%) Cyber Threat
6 1 (0.66%) iPad
6 1 (0.66%) iPhone
6 1 (0.66%) Tandem
Operating Systems
1 95 (62.50%) Windows
2 47 (30.92%) Windows Server
3 34 (22.37%) Windows 10
4 16 (10.53%) Apple iOS
5 14 (9.21%) Linux
6 11 (7.24%) Android
7 8 (5.26%) Windows 7
8 6 (3.95%) Windows Server 2019
9 5 (3.29%) Windows Server 2012
10 4 (2.63%) Windows 8
10 4 (2.63%) Windows Server 2008
10 4 (2.63%) Windows Server 2016
11 2 (1.32%) Red Hat Enterprise Linux
12 1 (0.66%) Mac OS
12 1 (0.66%) Windows Mobile
Processes & Methodologies
1 40 (26.32%) Customer Service
2 38 (25.00%) Problem-Solving
3 20 (13.16%) ITIL
4 18 (11.84%) Service Delivery
5 10 (6.58%) Antivirus Management
6 8 (5.26%) Change Management
6 8 (5.26%) ITSM
6 8 (5.26%) Logistics
6 8 (5.26%) Mobile Device Management
7 7 (4.61%) Asset Management
8 6 (3.95%) Cybersecurity
8 6 (3.95%) Data Protection
8 6 (3.95%) Security Operations
9 5 (3.29%) Data Loss Prevention
9 5 (3.29%) Data Management
9 5 (3.29%) Infrastructure Engineering
9 5 (3.29%) Performance Management
9 5 (3.29%) Proactive Monitoring
10 4 (2.63%) Incident Management
10 4 (2.63%) Workflow
Programming Languages
1 8 (5.26%) SQL
2 4 (2.63%) PowerShell
3 1 (0.66%) Python
Qualifications
1 11 (7.24%) Security Cleared
2 6 (3.95%) DBS Check
3 5 (3.29%) AWS Certification
3 5 (3.29%) Microsoft Certification
4 4 (2.63%) DV Cleared
4 4 (2.63%) SC Cleared
5 3 (1.97%) A+ Certification
5 3 (1.97%) Degree
6 2 (1.32%) Azure Certification
6 2 (1.32%) Network+ Certification
7 1 (0.66%) CCNA
7 1 (0.66%) Cisco Certification
7 1 (0.66%) Computer Science Degree
7 1 (0.66%) ITIL Certification
Quality Assurance & Compliance
1 15 (9.87%) SLA
2 4 (2.63%) Cyber Essentials
3 1 (0.66%) Cyber Essentials PLUS
3 1 (0.66%) GDPR
3 1 (0.66%) ISO/IEC 27001
System Software
1 85 (55.92%) Active Directory
2 25 (16.45%) Hyper-V
3 21 (13.82%) VMware Infrastructure
4 6 (3.95%) Virtual Desktop
5 5 (3.29%) XenApp
6 3 (1.97%) VirtualBox
6 3 (1.97%) XenDesktop
7 2 (1.32%) VMware ESXi
Systems Management
1 9 (5.92%) Microsoft Intune
2 4 (2.63%) WSUS
3 2 (1.32%) vCenter Server
4 1 (0.66%) Dell DRAC
4 1 (0.66%) SCCM
Vendors
1 97 (63.82%) Microsoft
2 23 (15.13%) VMware
3 19 (12.50%) Citrix
4 10 (6.58%) Google
5 6 (3.95%) Apple
5 6 (3.95%) HP
5 6 (3.95%) IBM
6 5 (3.29%) Adobe
6 5 (3.29%) Avaya
6 5 (3.29%) Palo Alto
6 5 (3.29%) Qualys
7 4 (2.63%) Dell
7 4 (2.63%) WatchGuard
8 3 (1.97%) Acronis
8 3 (1.97%) Meraki
8 3 (1.97%) NETGEAR
8 3 (1.97%) ServiceNow
9 2 (1.32%) Cisco
9 2 (1.32%) Mitel
9 2 (1.32%) Ubiquiti