The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in the South East during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support
England / South East
Rank 186 208 206
Rank change year-on-year +22 -2  
Permanent jobs requiring a 2nd Line Support 245 288 298
As % of all permanent IT jobs advertised in the South East 1.66% 1.50% 1.45%
As % of the Job Titles category 1.72% 1.55% 1.49%
Number of salaries quoted 231 249 252
Median salary £26,500 £26,750 £26,250
Median salary % change year-on-year -0.93% +1.90%  
90% offered a salary of more than £22,000 £22,500 £22,000
10% offered a salary of more than £35,000 £32,500 £36,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14278 18611 19980
As % of all permanent IT job vacancies advertised in the South East 96.48% 96.65% 97.00%
Number of salaries quoted 11924 15869 16106
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% -  
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 3 months to 26 March 2017.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +34 85 £27,500 -1.78% 4
Hampshire -1 41 £25,000 -3.84% 2
Berkshire +19 35 £28,000 +5.66% 7
Oxfordshire +19 28 £25,500 -7.27% 4
West Sussex +15 18 £30,000 -11.76% 1
Kent +23 16 £25,000 -3.84%
Buckinghamshire +5 15 £28,250 +6.60% 2
East Sussex +10 6 £35,000 +52.17%
Middlesex 0 1 £26,000 +8.33%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 26 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1 368 (77.64%) Windows
2 285 (60.13%) Active Directory
3 233 (49.16%) Microsoft
4 191 (40.30%) Windows Server
5 170 (35.86%) MS Exchange
6 149 (31.43%) VMware
7 143 (30.17%) MS Office
8 109 (23.00%) Windows 7
8 109 (23.00%) MS Excel
9 108 (22.78%) Windows Server 2008
10 105 (22.15%) Office 365
11 92 (19.41%) Windows Server 2012
12 91 (19.20%) TCP/IP
13 78 (16.46%) Cisco
13 78 (16.46%) ITIL
14 74 (15.61%) VMware Infrastructure
15 70 (14.77%) Firewall
16 67 (14.14%) Microsoft Certification
17 65 (13.71%) Citrix
18 63 (13.29%) Finance
19 61 (12.87%) SQL
20 57 (12.03%) MCP
20 57 (12.03%) LAN
21 55 (11.60%) VoIP
21 55 (11.60%) DNS
22 52 (10.97%) WAN
23 49 (10.34%) DHCP
24 47 (9.92%) Windows 10
24 47 (9.92%) Windows 8
25 45 (9.49%) SLA

2nd Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 170 (35.86%) MS Exchange
2 30 (6.33%) Exchange Server 2007
3 26 (5.49%) SharePoint
4 23 (4.85%) Exchange Server 2010
5 20 (4.22%) IIS
6 13 (2.74%) Exchange Server 2013
7 9 (1.90%) Exchange Server 2003
8 8 (1.69%) Skype for Business
9 4 (0.84%) DataSynapse
9 4 (0.84%) IBM Notes
9 4 (0.84%) SharePoint Server
10 2 (0.42%) Blackberry Enterprise Server
11 1 (0.21%) CMS
11 1 (0.21%) SharePoint 2010
11 1 (0.21%) WordPress
Applications
1 143 (30.17%) MS Office
2 109 (23.00%) MS Excel
3 4 (0.84%) MS PowerPoint
3 4 (0.84%) MS Visio
Business Applications
1 5 (1.05%) SAP Oil and Gas
2 3 (0.63%) Dynamics NAV
3 1 (0.21%) Dynamics CRM
3 1 (0.21%) Maximo
3 1 (0.21%) SAP Business One
Cloud Services
1 105 (22.15%) Office 365
2 21 (4.43%) Microsoft Azure
3 11 (2.32%) Amazon AWS
4 5 (1.05%) SaaS
5 1 (0.21%) Cloud Computing
Communications & Networking
1 91 (19.20%) TCP/IP
2 70 (14.77%) Firewall
3 57 (12.03%) LAN
4 55 (11.60%) DNS
4 55 (11.60%) VoIP
5 52 (10.97%) WAN
6 49 (10.34%) DHCP
7 33 (6.96%) VPN
8 12 (2.53%) IP Telephony
8 12 (2.53%) Wi-Fi
9 11 (2.32%) WLAN
10 10 (2.11%) Cisco ASA
11 9 (1.90%) VLAN
12 8 (1.69%) BGP
12 8 (1.69%) IPsec
12 8 (1.69%) SAN
12 8 (1.69%) Skype
12 8 (1.69%) Unified Communications
12 8 (1.69%) Wireless
13 7 (1.48%) Network Security
Database & Business Intelligence
1 44 (9.28%) SQL Server
2 11 (2.32%) SQL Server 2008
3 7 (1.48%) MySQL
4 6 (1.27%) SQL Server 2016
5 5 (1.05%) SQL Server 2012
6 3 (0.63%) Crystal Reports
6 3 (0.63%) SQL Server 2005
6 3 (0.63%) SQL Server Reporting Services
7 2 (0.42%) Relational Database
7 2 (0.42%) UniData
8 1 (0.21%) MS Access
Development Applications
1 4 (0.84%) MSI
General
1 63 (13.29%) Finance
2 27 (5.70%) Telecoms
3 20 (4.22%) Retail
4 14 (2.95%) Marketing
5 12 (2.53%) Manufacturing
6 11 (2.32%) German Language
7 10 (2.11%) French Language
8 6 (1.27%) Banking
8 6 (1.27%) Electronics
8 6 (1.27%) Law
8 6 (1.27%) Polish Language
9 4 (0.84%) Spanish Language
10 3 (0.63%) Dutch Language
11 2 (0.42%) Back Office
11 2 (0.42%) Legal
12 1 (0.21%) Automotive
Libraries, Frameworks & Software Standards
1 17 (3.59%) HTML
2 4 (0.84%) Software Packaging
3 3 (0.63%) .NET
3 3 (0.63%) CSS
3 3 (0.63%) XML
4 2 (0.42%) COM
4 2 (0.42%) J2EE
5 1 (0.21%) JSON
5 1 (0.21%) LAMP
5 1 (0.21%) SOAP
5 1 (0.21%) Web Services
Miscellaneous
1 24 (5.06%) Analytical Skills
2 17 (3.59%) Driving Licence
2 17 (3.59%) Management Information System
3 11 (2.32%) Blackberry
3 11 (2.32%) Computer Science
4 10 (2.11%) Data Centre
4 10 (2.11%) EPoS
5 7 (1.48%) Life Science
5 7 (1.48%) PKI
5 7 (1.48%) Replication
6 5 (1.05%) Enterprise Storage
7 4 (0.84%) Biotechnology
7 4 (0.84%) iPad
7 4 (0.84%) iPhone
7 4 (0.84%) NHS
7 4 (0.84%) Video Conferencing
7 4 (0.84%) Virtual Team
8 3 (0.63%) Client/Server
8 3 (0.63%) Fintech
8 3 (0.63%) User Experience
Operating Systems
1 368 (77.64%) Windows
2 191 (40.30%) Windows Server
3 109 (23.00%) Windows 7
4 108 (22.78%) Windows Server 2008
5 92 (19.41%) Windows Server 2012
6 47 (9.92%) Windows 10
6 47 (9.92%) Windows 8
7 41 (8.65%) Windows XP
8 37 (7.81%) Windows Server 2003
9 29 (6.12%) Linux
10 15 (3.16%) Windows 2000 Server
11 11 (2.32%) Android
11 11 (2.32%) Apple iOS
12 10 (2.11%) Mac OS X
13 6 (1.27%) Windows Vista
14 5 (1.05%) Unix
15 4 (0.84%) Red Hat Enterprise Linux
15 4 (0.84%) Windows Mobile
16 3 (0.63%) Windows Phone
17 2 (0.42%) Solaris
Processes & Methodologies
1 78 (16.46%) ITIL
2 20 (4.22%) Service Delivery
3 19 (4.01%) Service Management
4 16 (3.38%) CRM
5 14 (2.95%) Disaster Recovery
5 14 (2.95%) Problem Management
6 13 (2.74%) ITIL V3
7 12 (2.53%) Change Management
7 12 (2.53%) Continuous Improvement
8 11 (2.32%) Business Intelligence
9 8 (1.69%) B2B
9 8 (1.69%) Incident Management
9 8 (1.69%) Line Management
9 8 (1.69%) Workflow
9 8 (1.69%) Workflow Management
10 7 (1.48%) Analytics
10 7 (1.48%) Data Engineering
10 7 (1.48%) Data Protection
10 7 (1.48%) IT Strategy
10 7 (1.48%) Time Management
Programming Languages
1 61 (12.87%) SQL
2 17 (3.59%) PowerShell
3 10 (2.11%) C
4 9 (1.90%) C++
5 7 (1.48%) T-SQL
6 4 (0.84%) Java
6 4 (0.84%) VBA
7 3 (0.63%) JavaScript
8 2 (0.42%) C#
9 1 (0.21%) PHP
9 1 (0.21%) VB
Qualifications
1 67 (14.14%) Microsoft Certification
2 57 (12.03%) MCP
3 42 (8.86%) Cisco Certification
4 41 (8.65%) CCNA
5 40 (8.44%) MCSE
6 26 (5.49%) Degree
7 15 (3.16%) Security Cleared
8 14 (2.95%) MCSA
9 11 (2.32%) A+ Certification
9 11 (2.32%) SC Cleared
10 10 (2.11%) MCITP
11 8 (1.69%) ITIL Certification
12 6 (1.27%) CCNP
13 5 (1.05%) CCIE
13 5 (1.05%) CCNP Voice
13 5 (1.05%) CCSA
13 5 (1.05%) JNCIA
14 4 (0.84%) DBS Check
14 4 (0.84%) MCTS
14 4 (0.84%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 45 (9.49%) SLA
2 9 (1.90%) QA
3 1 (0.21%) ISO/IEC 27001
System Software
1 285 (60.13%) Active Directory
2 74 (15.61%) VMware Infrastructure
3 38 (8.02%) Hyper-V
4 12 (2.53%) vSphere
4 12 (2.53%) XenApp
5 10 (2.11%) Virtual Desktop
6 8 (1.69%) VMware ESXi
7 5 (1.05%) XenDesktop
8 3 (0.63%) VMware Workstation
9 2 (0.42%) BlackBerry Internet Service
9 2 (0.42%) Terminal Server
9 2 (0.42%) Virtual Machines
9 2 (0.42%) VMware ESX
10 1 (0.21%) Firmware
10 1 (0.21%) Terminal Services
10 1 (0.21%) XenServer
Systems Management
1 28 (5.91%) SCCM
2 11 (2.32%) Backup Exec
3 5 (1.05%) Nagios
3 5 (1.05%) SCOM
4 4 (0.84%) Sysprep
5 3 (0.63%) AirWatch
5 3 (0.63%) Microsoft Intune
5 3 (0.63%) Systems Management Server (SMS)
5 3 (0.63%) WSUS
5 3 (0.63%) XenMobile
6 2 (0.42%) Symantec Endpoint Protection
7 1 (0.21%) DameWare
7 1 (0.21%) Norton AntiVirus
7 1 (0.21%) Opscode Chef
Vendors
1 233 (49.16%) Microsoft
2 149 (31.43%) VMware
3 78 (16.46%) Cisco
4 65 (13.71%) Citrix
5 26 (5.49%) Apple
6 16 (3.38%) Juniper
7 13 (2.74%) Dell
8 12 (2.53%) CheckPoint
9 11 (2.32%) Avaya
10 9 (1.90%) Sophos
11 8 (1.69%) HP
11 8 (1.69%) Symantec
12 7 (1.48%) SAP
13 6 (1.27%) CA
13 6 (1.27%) Palo Alto
14 5 (1.05%) Google
14 5 (1.05%) NETGEAR
14 5 (1.05%) SonicWALL
14 5 (1.05%) Veeam
15 4 (0.84%) LANDesk
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 2 days ago
Bicester
Nigel Frank International
Salary: £18000 - £24000 per annum + Benefits
Posted: 2 days ago
Woking, Surrey
Bluetownonline
Salary: £35000 per annum
Posted: 2 days ago
Haywards Heath, West Sussex
Clearwater People Solutions
Salary: £33000 Per Annum
Posted: 5 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 5 days ago
Berkshire
Applause IT Innovation
Salary: £28000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 3 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 5 days ago
Woking, Surrey
IT Lab
Salary: From £27,000 to £32,000 per annum dependent on experience
Posted: 6 days ago
Oxford, Oxfordshire
Senitor Associates
Salary: £30000 per annum
Posted: 4 days ago
Reading
Hays West And Wales
Salary: £26000.00 - £30000.00 per annum + Benefits
Posted: 10 days ago
Maidenhead
Talent Point
Salary: £20000 - £25000 per annum
Posted: 13 days ago
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 16 days ago
Fareham
greywood
Salary: £20000 - £28000 per annum + Pension, Free-parking, Dress-down friday
Posted: 20 days ago
Abingdon
Recruitment Genius Ltd
Salary: £18000 - £28000 per annum
Posted: 24 days ago
Leatherhead, Surrey
Hh Global
Salary: £30,000 per annum
Posted: 16 days ago
Reading
Applause IT Ltd
Salary: £28000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 23 days ago
Staines
Ampersand Consulting
Salary: £55000 per annum + Benefits and Pension
Posted: 10 days ago