Period
to 23 October 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the South East during the 6 months to 23 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 258 234 227
Rank change year-on-year -24 -7 -36
Permanent jobs requiring a 2nd Line Support 338 407 529
As % of all permanent IT jobs advertised in the South East 1.16% 1.40% 1.50%
As % of the Job Titles category 1.20% 1.45% 1.55%
Number of salaries quoted 300 386 513
South East median annual salary £27,500 £26,000 £27,000
Median salary % change year-on-year +5.77% -3.70% +3.85%
10th Percentile £22,225 £21,250 £21,250
90th Percentile £34,550 £33,750 £33,750
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,086 28,103 34,132
% of permanent IT jobs with a recognized job title 96.46% 96.71% 97.07%
Number of salaries quoted 23,339 23,444 28,680
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.45%
10th Percentile £26,680 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 23 October 2018.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +1 116 £30,000 +20.00% 13
Surrey +36 100 £26,500 - 7
Hampshire -41 82 £27,500 - 9
Berkshire -3 70 £30,000 +20.00% 2
Oxfordshire +7 25 £26,500 +9.28% 3
Buckinghamshire -4 21 £28,000 +12.00% 8
West Sussex -24 18 £23,250 -10.58% 2
Kent -1 17 £27,500 +10.00%
East Sussex -28 4 £26,750 -2.73% 2
Sussex - 2 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 264 (78.11%) Windows
2 199 (58.88%) Microsoft
3 184 (54.44%) Active Directory
4 132 (39.05%) Windows Server
5 99 (29.29%) Microsoft Office
6 95 (28.11%) Office 365
7 70 (20.71%) VMware
8 66 (19.53%) Windows 7
9 62 (18.34%) Windows 10
10 60 (17.75%) Problem-Solving
10 60 (17.75%) MS Exchange
11 57 (16.86%) Firewall
12 56 (16.57%) Linux
13 55 (16.27%) ITIL
14 52 (15.38%) SQL
15 47 (13.91%) DNS
15 47 (13.91%) Windows Server 2008
16 45 (13.31%) WAN
17 44 (13.02%) Microsoft Certification
18 43 (12.72%) LAN
19 42 (12.43%) Windows 8
20 41 (12.13%) TCP/IP
21 40 (11.83%) Citrix
22 38 (11.24%) Cisco
23 37 (10.95%) Windows Server 2012
24 36 (10.65%) Hyper-V
24 36 (10.65%) DHCP
25 35 (10.36%) Wi-Fi
25 35 (10.36%) VMware Infrastructure
26 34 (10.06%) Incident Management

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (17.75%) MS Exchange
2 18 (5.33%) SharePoint
3 17 (5.03%) IIS
4 15 (4.44%) Exchange Server 2010
5 9 (2.66%) Exchange Server 2013
6 6 (1.78%) Apache
6 6 (1.78%) Tomcat
7 3 (0.89%) CMS
8 2 (0.59%) SharePoint 2010
8 2 (0.59%) SharePoint 2013
8 2 (0.59%) Skype for Business
9 1 (0.30%) Blackberry Enterprise Server
9 1 (0.30%) DataSynapse
9 1 (0.30%) Exchange Server 2007
Applications
1 99 (29.29%) Microsoft Office
2 10 (2.96%) Microsoft Excel
3 4 (1.18%) MS Visio
4 2 (0.59%) Microsoft PowerPoint
5 1 (0.30%) AutoCAD
5 1 (0.30%) Microsoft Project
5 1 (0.30%) Spreadsheet
Business Applications
1 5 (1.48%) NetSuite
2 4 (1.18%) Dynamics CRM
3 1 (0.30%) Dynamics NAV
Cloud Services
1 95 (28.11%) Office 365
2 33 (9.76%) Microsoft Azure
3 13 (3.85%) Amazon AWS
4 8 (2.37%) SaaS
5 6 (1.78%) Cloud Computing
5 6 (1.78%) G Suite
5 6 (1.78%) Mimecast
6 5 (1.48%) Azure Active Directory
7 1 (0.30%) Dynamics 365
Communications & Networking
1 57 (16.86%) Firewall
2 47 (13.91%) DNS
3 45 (13.31%) WAN
4 43 (12.72%) LAN
5 41 (12.13%) TCP/IP
6 36 (10.65%) DHCP
7 35 (10.36%) Wi-Fi
8 26 (7.69%) VPN
9 24 (7.10%) WLAN
10 23 (6.80%) VoIP
11 19 (5.62%) VLAN
12 13 (3.85%) SAN
13 7 (2.07%) Wireless
14 6 (1.78%) Network Security
14 6 (1.78%) Remote Desktop
14 6 (1.78%) SMS
15 4 (1.18%) Internet
15 4 (1.18%) Skype
15 4 (1.18%) Unified Communications
15 4 (1.18%) WebEx
Database & Business Intelligence
1 28 (8.28%) SQL Server
2 7 (2.07%) Big Data
2 7 (2.07%) Hadoop
2 7 (2.07%) MySQL
3 5 (1.48%) PostgreSQL
4 2 (0.59%) Oracle Database
5 1 (0.30%) BusinessObjects
5 1 (0.30%) SQL Server 2005
5 1 (0.30%) SQL Server 2008
5 1 (0.30%) SQL Server 2016
Development Applications
1 5 (1.48%) JIRA
2 2 (0.59%) SQL Server Management Studio (SSMS)
3 1 (0.30%) Firebug
General
1 25 (7.40%) Finance
2 10 (2.96%) Retail
3 8 (2.37%) Telecoms
4 6 (1.78%) Marketing
5 5 (1.48%) Electronics
5 5 (1.48%) Manufacturing
6 3 (0.89%) Automotive
6 3 (0.89%) Back Office
6 3 (0.89%) Banking
7 2 (0.59%) Law
8 1 (0.30%) French Language
Libraries, Frameworks & Software Standards
1 8 (2.37%) Web Services
2 4 (1.18%) RabbitMQ
3 3 (0.89%) XML
4 2 (0.59%) CSS
4 2 (0.59%) HTML
5 1 (0.30%) .NET
5 1 (0.30%) COM
5 1 (0.30%) HTML5
5 1 (0.30%) LAMP
5 1 (0.30%) WAP
5 1 (0.30%) WCF
Miscellaneous
1 33 (9.76%) Self-Motivation
2 17 (5.03%) Blackberry
3 14 (4.14%) iPad
4 13 (3.85%) Analytical Skills
4 13 (3.85%) iPhone
5 12 (3.55%) Driving Licence
6 10 (2.96%) AS400
6 10 (2.96%) iSeries
7 8 (2.37%) Video Conferencing
8 6 (1.78%) Enterprise Software
8 6 (1.78%) Fat Client
8 6 (1.78%) Thin Client
9 4 (1.18%) Fintech
9 4 (1.18%) Private Cloud
9 4 (1.18%) Public Cloud
10 3 (0.89%) Computer Science
10 3 (0.89%) Data Centre
10 3 (0.89%) EPoS
11 2 (0.59%) Enterprise Storage
11 2 (0.59%) Online Banking
Operating Systems
1 264 (78.11%) Windows
2 132 (39.05%) Windows Server
3 66 (19.53%) Windows 7
4 62 (18.34%) Windows 10
5 56 (16.57%) Linux
6 47 (13.91%) Windows Server 2008
7 42 (12.43%) Windows 8
8 37 (10.95%) Windows Server 2012
9 13 (3.85%) Android
10 11 (3.25%) Windows Mobile
11 7 (2.07%) Unix
12 5 (1.48%) CentOS
12 5 (1.48%) Mac OS X
12 5 (1.48%) Windows Phone
12 5 (1.48%) Windows XP
13 4 (1.18%) Apple iOS
13 4 (1.18%) Mac OS
14 1 (0.30%) Ubuntu
14 1 (0.30%) Windows Vista
Processes & Methodologies
1 60 (17.75%) Problem-Solving
2 55 (16.27%) ITIL
3 34 (10.06%) Incident Management
4 24 (7.10%) Service Management
5 15 (4.44%) Change Management
5 15 (4.44%) CRM
5 15 (4.44%) Mentoring
6 14 (4.14%) ITSM
6 14 (4.14%) Mobile Device Management
7 12 (3.55%) Coaching
7 12 (3.55%) Server Patching
8 11 (3.25%) Business Continuity
8 11 (3.25%) Infrastructure Engineering
8 11 (3.25%) Problem Management
9 10 (2.96%) Continuous Improvement
9 10 (2.96%) DevOps
10 9 (2.66%) Service Delivery
10 9 (2.66%) Stakeholder Management
11 7 (2.07%) Disaster Recovery
11 7 (2.07%) Migration
Programming Languages
1 52 (15.38%) SQL
2 10 (2.96%) PowerShell
3 5 (1.48%) Java
3 5 (1.48%) VBA
4 4 (1.18%) Bash Shell
5 3 (0.89%) C
5 3 (0.89%) C#
5 3 (0.89%) Perl
5 3 (0.89%) Python
6 2 (0.59%) C++
6 2 (0.59%) JavaScript
6 2 (0.59%) T-SQL
7 1 (0.30%) PHP
Qualifications
1 44 (13.02%) Microsoft Certification
2 25 (7.40%) SC Cleared
2 25 (7.40%) Security Cleared
3 24 (7.10%) MCSE
4 21 (6.21%) MCSA
5 12 (3.55%) MCP
6 11 (3.25%) Degree
7 10 (2.96%) VMware Certified Professional (VCP)
8 9 (2.66%) CCNA
8 9 (2.66%) Cisco Certification
9 6 (1.78%) A+ Certification
9 6 (1.78%) MCITP
10 5 (1.48%) CCNP
11 4 (1.18%) DBS Check
11 4 (1.18%) ITIL Foundation Certificate
11 4 (1.18%) MOS
12 3 (0.89%) Computer Science Degree
12 3 (0.89%) MCTS
13 2 (0.59%) ITIL Certification
13 2 (0.59%) VCAP
Quality Assurance & Compliance
1 28 (8.28%) SLA
2 4 (1.18%) ISO/IEC 20000
3 2 (0.59%) ISO/IEC 27001
4 1 (0.30%) PMO
4 1 (0.30%) QA
4 1 (0.30%) Sarbanes-Oxley
System Software
1 184 (54.44%) Active Directory
2 36 (10.65%) Hyper-V
3 35 (10.36%) VMware Infrastructure
4 7 (2.07%) Docker
4 7 (2.07%) Terminal Services
5 4 (1.18%) Firmware
6 3 (0.89%) UAG
6 3 (0.89%) Virtual Desktop
6 3 (0.89%) vSphere
7 2 (0.59%) XenApp
8 1 (0.30%) Virtual Servers
8 1 (0.30%) VMware ESXi
Systems Management
1 26 (7.69%) SCCM
2 10 (2.96%) Backup Exec
3 6 (1.78%) Systems Management Server (SMS)
4 4 (1.18%) Grafana
4 4 (1.18%) Icinga
4 4 (1.18%) Nagios
4 4 (1.18%) Puppet
5 3 (0.89%) Kubernetes
5 3 (0.89%) Microsoft Intune
5 3 (0.89%) Perfmon
5 3 (0.89%) WSUS
6 2 (0.59%) SCOM
6 2 (0.59%) ZENworks
7 1 (0.30%) EMC NetWorker
7 1 (0.30%) FortiGate
7 1 (0.30%) Norton AntiVirus
Vendors
1 199 (58.88%) Microsoft
2 70 (20.71%) VMware
3 40 (11.83%) Citrix
4 38 (11.24%) Cisco
5 24 (7.10%) Apple
6 14 (4.14%) HP
7 12 (3.55%) Google
8 10 (2.96%) IBM
8 10 (2.96%) Ivanti
9 8 (2.37%) Dell
10 7 (2.07%) Veeam
11 6 (1.78%) McAfee
11 6 (1.78%) NetApp
11 6 (1.78%) Salesforce.com
11 6 (1.78%) SAP
12 5 (1.48%) Avaya
12 5 (1.48%) MobileIron
12 5 (1.48%) ServiceNow
12 5 (1.48%) Sophos
13 4 (1.18%) SonicWALL