Period
to 25 June 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the South East during the 6 months to 25 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
25 Jun 2019
Same period 2018 Same period 2017
Rank 250 278 221
Rank change year-on-year +28 -57 -2
Permanent jobs requiring a 2nd Line Support 302 322 427
As % of all permanent IT jobs advertised in the South East 1.15% 1.06% 1.45%
As % of the Job Titles category 1.19% 1.10% 1.50%
Number of salaries quoted 266 270 398
South East median annual salary £27,500 £27,000 £26,000
Median salary % change year-on-year +1.85% +3.85% -1.89%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £40,750 £36,000 £35,000
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,438 29,354 28,471
% of permanent IT jobs with a recognized job title 96.49% 97.00% 96.74%
Number of salaries quoted 20,736 24,543 23,810
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 25 June 2019.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 25 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +34 106 £27,500 -1.79% 7
Surrey +11 79 £27,500 -1.79% 8
Berkshire +12 56 £27,500 -8.33% 1
Hampshire +1 56 £30,000 +13.21% 3
Kent +27 29 £25,000 -3.85% 4
Oxfordshire +47 28 £24,500 - 3
West Sussex +1 24 £22,500 -10.00% 1
Buckinghamshire +21 22 £32,000 +28.00% 3
East Sussex +7 7 £27,500 +10.00% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 June 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 219 (72.52%) Windows
2 190 (62.91%) Active Directory
3 135 (44.70%) Microsoft
4 112 (37.09%) Windows Server
5 104 (34.44%) Microsoft Office
6 91 (30.13%) Office 365
7 82 (27.15%) Windows 10
8 67 (22.19%) MS Exchange
9 63 (20.86%) Windows 7
10 62 (20.53%) VMware
11 61 (20.20%) Hyper-V
12 57 (18.87%) ITIL
13 52 (17.22%) SQL
14 49 (16.23%) Windows Server 2012
14 49 (16.23%) Problem-Solving
15 46 (15.23%) Cisco
16 45 (14.90%) Windows Server 2008
17 42 (13.91%) WAN
18 39 (12.91%) VPN
18 39 (12.91%) SLA
18 39 (12.91%) Firewall
18 39 (12.91%) VMware Infrastructure
19 38 (12.58%) SQL Server
19 38 (12.58%) Linux
20 37 (12.25%) Microsoft Azure
21 36 (11.92%) Microsoft Certification
22 35 (11.59%) LAN
23 31 (10.26%) TCP/IP
24 29 (9.60%) Internet
24 29 (9.60%) Finance

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (22.19%) MS Exchange
2 25 (8.28%) Exchange Server 2010
3 23 (7.62%) SharePoint
4 19 (6.29%) IIS
5 13 (4.30%) Exchange Server 2013
6 6 (1.99%) Skype for Business
7 4 (1.32%) Exchange Server 2003
8 2 (0.66%) IBM Domino
8 2 (0.66%) IBM Notes
9 1 (0.33%) CMS
9 1 (0.33%) Exchange Server 2007
9 1 (0.33%) Tomcat
Applications
1 104 (34.44%) Microsoft Office
2 15 (4.97%) Microsoft Excel
3 8 (2.65%) MS Visio
4 2 (0.66%) Microsoft PowerPoint
Business Applications
1 2 (0.66%) Sage X3
2 1 (0.33%) Dynamics CRM
Cloud Services
1 91 (30.13%) Office 365
2 37 (12.25%) Microsoft Azure
3 7 (2.32%) Amazon AWS
4 6 (1.99%) Google Cloud Platform
5 2 (0.66%) Azure Active Directory
5 2 (0.66%) Cloud Computing
5 2 (0.66%) Mimecast
5 2 (0.66%) SaaS
6 1 (0.33%) Dynamics 365
6 1 (0.33%) G Suite
Communications & Networking
1 42 (13.91%) WAN
2 39 (12.91%) Firewall
2 39 (12.91%) VPN
3 35 (11.59%) LAN
4 31 (10.26%) TCP/IP
5 29 (9.60%) DHCP
5 29 (9.60%) Internet
6 28 (9.27%) DNS
7 21 (6.95%) VLAN
8 13 (4.30%) HTTPS
8 13 (4.30%) Reverse Proxy
8 13 (4.30%) VoIP
8 13 (4.30%) Wireless
9 8 (2.65%) Intranet
9 8 (2.65%) Skype
10 7 (2.32%) NAS
11 5 (1.66%) Wi-Fi
11 5 (1.66%) WLAN
12 4 (1.32%) Broadband
12 4 (1.32%) PBX
Database & Business Intelligence
1 38 (12.58%) SQL Server
2 7 (2.32%) Relational Database
3 6 (1.99%) MySQL
4 3 (0.99%) Adabas
4 3 (0.99%) Big Data
4 3 (0.99%) Hadoop
5 1 (0.33%) MongoDB
5 1 (0.33%) SQL Server 2000
5 1 (0.33%) SQL Server 2008
5 1 (0.33%) SQL Server 2012
Development Applications
1 6 (1.99%) JIRA
General
1 29 (9.60%) Finance
2 16 (5.30%) Telecoms
3 15 (4.97%) Law
4 12 (3.97%) Pharmaceutical
5 6 (1.99%) Advertising
6 3 (0.99%) Automotive
6 3 (0.99%) Billing
6 3 (0.99%) Electronics
6 3 (0.99%) Financial Institution
6 3 (0.99%) Manufacturing
6 3 (0.99%) Marketing
6 3 (0.99%) Retail
7 2 (0.66%) Back Office
7 2 (0.66%) Banking
7 2 (0.66%) Korean Language
8 1 (0.33%) Aerospace
Libraries, Frameworks & Software Standards
1 6 (1.99%) JSON
1 6 (1.99%) XML
2 4 (1.32%) .NET
3 2 (0.66%) Web Services
4 1 (0.33%) HTML
Miscellaneous
1 16 (5.30%) Management Information System
2 12 (3.97%) Algorithms
3 9 (2.98%) Analytical Skills
4 8 (2.65%) Fat Client
4 8 (2.65%) Thin Client
5 5 (1.66%) IVR
5 5 (1.66%) Self-Motivation
6 4 (1.32%) Blackberry
6 4 (1.32%) Driving Licence
7 2 (0.66%) Client/Server
7 2 (0.66%) Enterprise Software
7 2 (0.66%) iPhone
8 1 (0.33%) BYOD
8 1 (0.33%) iPad
8 1 (0.33%) NHS
8 1 (0.33%) Video Conferencing
Operating Systems
1 219 (72.52%) Windows
2 112 (37.09%) Windows Server
3 82 (27.15%) Windows 10
4 63 (20.86%) Windows 7
5 49 (16.23%) Windows Server 2012
6 45 (14.90%) Windows Server 2008
7 38 (12.58%) Linux
8 28 (9.27%) Windows 8
9 13 (4.30%) Android
9 13 (4.30%) CentOS
9 13 (4.30%) Red Hat Enterprise Linux
10 11 (3.64%) Apple iOS
11 10 (3.31%) Windows XP
12 8 (2.65%) Windows Server 2003
13 6 (1.99%) Mac OS X
13 6 (1.99%) Unix
14 5 (1.66%) Mac OS
15 3 (0.99%) HPUX
16 2 (0.66%) Windows Vista
17 1 (0.33%) Windows NT
Processes & Methodologies
1 57 (18.87%) ITIL
2 49 (16.23%) Problem-Solving
3 23 (7.62%) Service Management
4 18 (5.96%) Proactive Monitoring
5 15 (4.97%) Mathematics
6 14 (4.64%) Antivirus Management
6 14 (4.64%) Change Management
6 14 (4.64%) Mobile Device Management
7 13 (4.30%) Data Loss Prevention
7 13 (4.30%) Network Monitoring
7 13 (4.30%) Security Patching
8 12 (3.97%) Analytics
8 12 (3.97%) Computer Science
8 12 (3.97%) Data Analysis
8 12 (3.97%) Data Science
9 11 (3.64%) Service Delivery
10 10 (3.31%) Incident Management
11 9 (2.98%) CRM
11 9 (2.98%) ITSM
12 7 (2.32%) Time Management
Programming Languages
1 52 (17.22%) SQL
2 10 (3.31%) T-SQL
3 6 (1.99%) PowerShell
4 5 (1.66%) Java
5 3 (0.99%) C
6 2 (0.66%) C#
7 1 (0.33%) JavaScript
Qualifications
1 36 (11.92%) Microsoft Certification
2 27 (8.94%) Cisco Certification
3 21 (6.95%) Degree
4 16 (5.30%) ITIL Foundation Certificate
5 15 (4.97%) MCITP
6 14 (4.64%) CCNA
7 13 (4.30%) MCP
7 13 (4.30%) MCSE
8 12 (3.97%) A+ Certification
9 8 (2.65%) MCDST
9 8 (2.65%) VMware Certified Professional (VCP)
10 6 (1.99%) MCSA
10 6 (1.99%) Network+ Certification
11 3 (0.99%) CCENT
11 3 (0.99%) CCNP
11 3 (0.99%) Security Cleared
11 3 (0.99%) VTSP
12 2 (0.66%) DBS Check
12 2 (0.66%) SC Cleared
13 1 (0.33%) Computer Science Degree
Quality Assurance & Compliance
1 39 (12.91%) SLA
2 13 (4.30%) PCI DSS
3 6 (1.99%) HL7
System Software
1 190 (62.91%) Active Directory
2 61 (20.20%) Hyper-V
3 39 (12.91%) VMware Infrastructure
4 20 (6.62%) Firmware
5 7 (2.32%) Terminal Services
6 3 (0.99%) Docker
6 3 (0.99%) VMware Workstation
7 2 (0.66%) Virtual Machines
8 1 (0.33%) VMware ESXi
8 1 (0.33%) VMware Server
8 1 (0.33%) XenApp
Systems Management
1 16 (5.30%) WSUS
2 14 (4.64%) Cisco CUCM
3 13 (4.30%) Perfmon
4 10 (3.31%) SCCM
5 4 (1.32%) ZENworks
6 3 (0.99%) Kubernetes
6 3 (0.99%) Microsoft Intune
7 1 (0.33%) SCOM
7 1 (0.33%) vCenter Server
Vendors
1 135 (44.70%) Microsoft
2 62 (20.53%) VMware
3 46 (15.23%) Cisco
4 28 (9.27%) Citrix
5 17 (5.63%) Dell
6 16 (5.30%) HP
7 13 (4.30%) CA
7 13 (4.30%) Red Hat
8 8 (2.65%) Juniper
8 8 (2.65%) Nokia
9 7 (2.32%) Apple
9 7 (2.32%) Veeam
10 6 (1.99%) Google
11 5 (1.66%) Aruba
11 5 (1.66%) NetApp
11 5 (1.66%) Sage
12 4 (1.32%) Adobe
12 4 (1.32%) Novell
12 4 (1.32%) Oracle
12 4 (1.32%) ServiceNow