Period
to 13 November 2019

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the South East during the 6 months to 13 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 220 262 225
Rank change year-on-year +42 -37 +10
Permanent jobs requiring a 2nd Line Support 347 339 436
As % of all permanent IT jobs advertised in the South East 1.37% 1.18% 1.44%
As % of the Job Titles category 1.43% 1.22% 1.48%
Number of salaries quoted 307 304 416
South East median annual salary £27,500 £27,500 £26,000
Median salary % change year-on-year - +5.77% -3.70%
10th Percentile £22,300 £22,500 £21,125
90th Percentile £41,750 £34,275 £33,750
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 24,326 27,717 29,384
% of permanent IT jobs with a recognized job title 95.93% 96.36% 96.75%
Number of salaries quoted 19,976 23,073 24,560
South East median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £75,000 £70,000 £67,500
England median annual salary £52,463 £50,000 £50,000
% change year-on-year +4.93% - +5.26%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 13 November 2019.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +47 108 £25,500 -7.27% 13
Thames Valley +10 83 £29,000 -3.33% 26
Surrey +6 82 £28,000 +5.66% 26
Berkshire +21 49 £30,000 - 12
West Sussex +18 35 £28,750 +22.34% 6
Kent +8 21 £27,500 -5.98% 7
Oxfordshire +15 19 £29,500 +10.28% 10
East Sussex +15 17 £27,000 -10.00% 2
Buckinghamshire -3 15 £26,750 -10.83% 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 13 November 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 265 (76.37%) Windows
2 196 (56.48%) Active Directory
3 181 (52.16%) Microsoft
4 136 (39.19%) Windows Server
4 136 (39.19%) Office 365
5 122 (35.16%) Windows 10
6 111 (31.99%) Windows 7
7 110 (31.70%) ITIL
8 108 (31.12%) Microsoft Office
9 72 (20.75%) MS Exchange
10 68 (19.60%) VMware
11 63 (18.16%) Windows Server 2012
12 55 (15.85%) Cisco
13 54 (15.56%) Linux
14 52 (14.99%) Firewall
15 49 (14.12%) Citrix
16 45 (12.97%) Microsoft Certification
17 44 (12.68%) WAN
18 42 (12.10%) Windows 8
19 41 (11.82%) Problem-Solving
19 41 (11.82%) Hyper-V
20 40 (11.53%) SQL
21 39 (11.24%) DNS
22 37 (10.66%) SQL Server
22 37 (10.66%) Windows Server 2008
23 36 (10.37%) TCP/IP
24 35 (10.09%) LAN
24 35 (10.09%) VMware Infrastructure
25 33 (9.51%) Finance
26 32 (9.22%) Azure

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (20.75%) MS Exchange
2 27 (7.78%) SharePoint
3 24 (6.92%) Exchange Server 2010
4 13 (3.75%) IIS
5 10 (2.88%) Exchange Server 2013
6 7 (2.02%) Skype for Business
7 3 (0.86%) SharePoint 2010
8 2 (0.58%) Alfresco
8 2 (0.58%) Apache
Applications
1 108 (31.12%) Microsoft Office
2 7 (2.02%) Microsoft Excel
3 4 (1.15%) Acrobat
4 2 (0.58%) Microsoft PowerPoint
4 2 (0.58%) MS Visio
Business Applications
1 3 (0.86%) Elite 3E
Cloud Services
1 136 (39.19%) Office 365
2 32 (9.22%) Azure
3 4 (1.15%) SaaS
4 2 (0.58%) Cloud Computing
4 2 (0.58%) Microsoft Flow
4 2 (0.58%) Mimecast
4 2 (0.58%) OneDrive
4 2 (0.58%) Power Platform
4 2 (0.58%) PowerApps
5 1 (0.29%) AWS
5 1 (0.29%) Azure Active Directory
Communications & Networking
1 52 (14.99%) Firewall
2 44 (12.68%) WAN
3 39 (11.24%) DNS
4 36 (10.37%) TCP/IP
5 35 (10.09%) LAN
6 31 (8.93%) DHCP
7 26 (7.49%) VoIP
7 26 (7.49%) VPN
8 15 (4.32%) Wi-Fi
9 13 (3.75%) Broadband
10 12 (3.46%) VLAN
11 10 (2.88%) Skype
12 9 (2.59%) Internet
13 8 (2.31%) Wireless
14 6 (1.73%) PSTN
15 4 (1.15%) HTTPS
16 3 (0.86%) IP Telephony
16 3 (0.86%) Remote Desktop
16 3 (0.86%) Reverse Proxy
16 3 (0.86%) Unified Communications
Database & Business Intelligence
1 37 (10.66%) SQL Server
2 7 (2.02%) Big Data
3 5 (1.44%) Hadoop
4 3 (0.86%) Relational Database
5 2 (0.58%) InfluxDB
5 2 (0.58%) MariaDB
5 2 (0.58%) MySQL
6 1 (0.29%) NoSQL
6 1 (0.29%) SQL Server 2000
6 1 (0.29%) SQL Server 2008
Development Applications
1 9 (2.59%) JIRA
2 2 (0.58%) AdminStudio
2 2 (0.58%) AutoIt
2 2 (0.58%) InstallShield
2 2 (0.58%) MSI
General
1 33 (9.51%) Finance
2 25 (7.20%) Telecoms
3 20 (5.76%) Law
3 20 (5.76%) Public Sector
4 11 (3.17%) Manufacturing
5 10 (2.88%) Electronics
5 10 (2.88%) Marketing
5 10 (2.88%) Retail
6 7 (2.02%) Banking
7 5 (1.44%) Financial Institution
8 4 (1.15%) Aerospace
9 2 (0.58%) Automotive
9 2 (0.58%) German Language
9 2 (0.58%) Legal
10 1 (0.29%) Advertising
10 1 (0.29%) Local Government
10 1 (0.29%) Military
Libraries, Frameworks & Software Standards
1 2 (0.58%) AngularJS
1 2 (0.58%) Flash
1 2 (0.58%) LAMP
2 1 (0.29%) .NET
2 1 (0.29%) WebRTC
Miscellaneous
1 13 (3.75%) Blackberry
2 9 (2.59%) Management Information System
3 8 (2.31%) Analytical Skills
4 5 (1.44%) Fat Client
4 5 (1.44%) Thin Client
5 4 (1.15%) Self-Motivation
6 3 (0.86%) Driving Licence
7 2 (0.58%) EPoS
7 2 (0.58%) iPhone
7 2 (0.58%) Linux Command Line
7 2 (0.58%) Mainframe
7 2 (0.58%) Mobile App
8 1 (0.29%) Client/Server
8 1 (0.29%) Hybrid Cloud
8 1 (0.29%) NHS
8 1 (0.29%) Smartphone
8 1 (0.29%) Video Conferencing
Operating Systems
1 265 (76.37%) Windows
2 136 (39.19%) Windows Server
3 122 (35.16%) Windows 10
4 111 (31.99%) Windows 7
5 63 (18.16%) Windows Server 2012
6 54 (15.56%) Linux
7 42 (12.10%) Windows 8
8 37 (10.66%) Windows Server 2008
9 20 (5.76%) Android
10 13 (3.75%) Apple iOS
11 10 (2.88%) Windows XP
12 8 (2.31%) Unix
13 6 (1.73%) Windows Server 2003
14 5 (1.44%) CentOS
14 5 (1.44%) Mac OS X
15 3 (0.86%) Mac OS
15 3 (0.86%) Red Hat Enterprise Linux
16 2 (0.58%) Debian
16 2 (0.58%) Ubuntu
16 2 (0.58%) Windows Vista
Processes & Methodologies
1 110 (31.70%) ITIL
2 41 (11.82%) Problem-Solving
3 22 (6.34%) Service Management
4 20 (5.76%) Proactive Monitoring
4 20 (5.76%) Time Management
5 17 (4.90%) Incident Management
5 17 (4.90%) ITSM
6 16 (4.61%) Mentoring
7 13 (3.75%) Infrastructure Engineering
8 12 (3.46%) Business Intelligence
8 12 (3.46%) Root Cause Analysis
9 10 (2.88%) Digital Marketing
9 10 (2.88%) Programme Management
10 8 (2.31%) DevOps
10 8 (2.31%) Fintech
11 7 (2.02%) Antivirus Management
11 7 (2.02%) ITIL V3
11 7 (2.02%) People Management
11 7 (2.02%) Server Building
11 7 (2.02%) Server Patching
Programming Languages
1 40 (11.53%) SQL
2 7 (2.02%) PowerShell
3 3 (0.86%) Java
3 3 (0.86%) T-SQL
4 2 (0.58%) Bash Shell
4 2 (0.58%) C#
4 2 (0.58%) Perl
4 2 (0.58%) Python
5 1 (0.29%) C
5 1 (0.29%) C++
5 1 (0.29%) JavaScript
Qualifications
1 45 (12.97%) Microsoft Certification
2 22 (6.34%) Degree
2 22 (6.34%) Security Cleared
3 15 (4.32%) Cisco Certification
4 13 (3.75%) MCSA
5 11 (3.17%) MCSE
6 10 (2.88%) CCNA
7 9 (2.59%) A+ Certification
7 9 (2.59%) ITIL Certification
8 7 (2.02%) ITIL Foundation Certificate
8 7 (2.02%) MCP
9 6 (1.73%) MCITP
10 5 (1.44%) SC Cleared
10 5 (1.44%) VMware Certified Professional (VCP)
11 4 (1.15%) Numerate Degree
12 3 (0.86%) CCNP
12 3 (0.86%) DV Cleared
12 3 (0.86%) Network+ Certification
13 2 (0.58%) DBS Check
13 2 (0.58%) MCDST
Quality Assurance & Compliance
1 24 (6.92%) SLA
2 7 (2.02%) PCI DSS
3 1 (0.29%) Cyber Essentials
3 1 (0.29%) Cyber Essentials PLUS
System Software
1 196 (56.48%) Active Directory
2 41 (11.82%) Hyper-V
3 35 (10.09%) VMware Infrastructure
4 5 (1.44%) Docker
4 5 (1.44%) Terminal Services
5 4 (1.15%) Firmware
5 4 (1.15%) VMware ESXi
5 4 (1.15%) XenApp
6 3 (0.86%) Terminal Server
7 2 (0.58%) vSphere
7 2 (0.58%) XenDesktop
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) Virtual Machines
8 1 (0.29%) VMware Workstation
Systems Management
1 15 (4.32%) Cisco CUCM
1 15 (4.32%) Microsoft Intune
2 13 (3.75%) SCCM
3 9 (2.59%) Backup Exec
4 4 (1.15%) Kubernetes
4 4 (1.15%) vCenter Server
4 4 (1.15%) WSUS
5 3 (0.86%) Perfmon
6 2 (0.58%) Ansible
6 2 (0.58%) SCOM
6 2 (0.58%) ZENworks
7 1 (0.29%) FortiGate
7 1 (0.29%) SCSM
Vendors
1 181 (52.16%) Microsoft
2 68 (19.60%) VMware
3 55 (15.85%) Cisco
4 49 (14.12%) Citrix
5 23 (6.63%) HP
6 20 (5.76%) ServiceNow
7 19 (5.48%) Dell
7 19 (5.48%) Oracle
8 11 (3.17%) NetApp
8 11 (3.17%) SAP
9 10 (2.88%) Google
9 10 (2.88%) Juniper
10 8 (2.31%) Nokia
11 6 (1.73%) Apple
11 6 (1.73%) Mitel
11 6 (1.73%) MobileIron
12 5 (1.44%) Avaya
12 5 (1.44%) Red Hat
12 5 (1.44%) Samsung
13 4 (1.15%) Veeam