2nd Line Support Jobs in the South East

The median annual salary for a 2nd Line Support was £25,500 in advertised job vacancies in the South East during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support England / South East
Location	3 months to 23 Jun 2017	Same period 2016	Same period 2015
Rank	224	206	185
Rank change year-on-year	-18	-21
Permanent jobs requiring a 2nd Line Support	180	284	353
As % of all permanent IT jobs advertised in the South East	1.23%	1.54%	1.66%
As % of the Job Titles category	1.27%	1.59%	1.70%
Number of salaries quoted	160	259	326
Median salary	£25,500	£26,500	£25,500
Median salary % change year-on-year	-3.77%	+3.92%
90% offered a salary of more than	£22,500	£22,000	£22,000
10% offered a salary of more than	£32,500	£32,500	£34,700
UK excluding London median salary	£25,500	£25,500	£25,000
% change year-on-year	-	+2.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles South East
Permanent job vacancies with a job title containing a recognized job role	14182	17817	20713
As % of all permanent IT job vacancies advertised in the South East	96.56%	96.93%	97.19%
Number of salaries quoted	11882	15144	16834
Median salary	£43,000	£44,000	£42,500
Median salary % change year-on-year	-2.27%	+3.52%
90% offered a salary of more than	£25,500	£26,075	£25,000
10% offered a salary of more than	£65,000	£62,500	£62,500
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

2nd Line Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
Surrey	+43	58	£26,500	-3.63%	2
Hampshire	-12	48	£26,250	-0.94%	7
Buckinghamshire	+1	18	£25,000	+16.27%	1
Berkshire	-11	17	£25,500	-3.77%	5
Kent	+20	16	£25,000	-2.91%
West Sussex	-7	12	£29,000	-14.70%
Oxfordshire	-12	8	£23,250	-16.96%	2
East Sussex	+3	2	£29,955	+14.11%
Middlesex	+3	1	£32,500	+14.03%
2nd Line Support England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1	327 (76.76%)	Windows
2	266 (62.44%)	Active Directory
3	210 (49.30%)	Microsoft
4	169 (39.67%)	Windows Server
5	133 (31.22%)	VMware
6	128 (30.05%)	MS Exchange
7	111 (26.06%)	Microsoft Office
8	92 (21.60%)	Windows 7
9	88 (20.66%)	Office 365
10	84 (19.72%)	Windows Server 2008
11	79 (18.54%)	ITIL
12	76 (17.84%)	TCP/IP
13	69 (16.20%)	Windows Server 2012
14	66 (15.49%)	Cisco
15	61 (14.32%)	SQL

16	59 (13.85%)	VMware Infrastructure
17	57 (13.38%)	LAN
18	56 (13.15%)	DNS
18	56 (13.15%)	Firewall
19	55 (12.91%)	Microsoft Certification
20	51 (11.97%)	DHCP
21	50 (11.74%)	WAN
22	47 (11.03%)	Citrix
23	46 (10.80%)	MCP
24	41 (9.62%)	Windows 10
24	41 (9.62%)	MCSE
25	40 (9.39%)	SLA
26	37 (8.69%)	VoIP
27	34 (7.98%)	Finance
27	34 (7.98%)	Degree

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	128 (30.05%)	MS Exchange
2	33 (7.75%)	SharePoint
3	28 (6.57%)	IIS
4	25 (5.87%)	Exchange Server 2007
5	15 (3.52%)	Exchange Server 2010
6	13 (3.05%)	Exchange Server 2013
7	9 (2.11%)	Blackberry Enterprise Server
7	9 (2.11%)	Skype for Business
8	3 (0.70%)	Confluence
8	3 (0.70%)	IBM Notes
9	2 (0.47%)	DataSynapse
9	2 (0.47%)	Exchange Server 2003
10	1 (0.23%)	SharePoint 2010
10	1 (0.23%)	SharePoint Server

Applications
1	111 (26.06%)	Microsoft Office
2	12 (2.82%)	Microsoft Excel
3	4 (0.94%)	Microsoft PowerPoint
3	4 (0.94%)	MS Visio
4	1 (0.23%)	S-PLUS

Business Applications
1	6 (1.41%)	Dynamics CRM
2	4 (0.94%)	NetSuite
3	3 (0.70%)	Dynamics NAV
4	1 (0.23%)	Maximo
4	1 (0.23%)	SAP Business One

Cloud Services
1	88 (20.66%)	Office 365
2	20 (4.69%)	Microsoft Azure
3	8 (1.88%)	Amazon AWS
4	4 (0.94%)	SaaS
5	2 (0.47%)	G Suite
6	1 (0.23%)	Cloud Computing
6	1 (0.23%)	Mimecast

Communications & Networking
1	76 (17.84%)	TCP/IP
2	57 (13.38%)	LAN
3	56 (13.15%)	DNS
3	56 (13.15%)	Firewall
4	51 (11.97%)	DHCP
5	50 (11.74%)	WAN
6	37 (8.69%)	VoIP
7	22 (5.16%)	VPN
7	22 (5.16%)	Wi-Fi
8	18 (4.23%)	WLAN
9	12 (2.82%)	IP Telephony
10	10 (2.35%)	Cisco ASA
11	9 (2.11%)	Skype
12	7 (1.64%)	Network Security
13	4 (0.94%)	3G
13	4 (0.94%)	Wireless
14	3 (0.70%)	Internet
14	3 (0.70%)	NetScaler
14	3 (0.70%)	SAN
15	2 (0.47%)	Cisco PIX

Database & Business Intelligence
1	33 (7.75%)	SQL Server
2	6 (1.41%)	Data Warehouse
3	4 (0.94%)	SQL Server 2016
4	3 (0.70%)	Relational Database
4	3 (0.70%)	SQL Server 2008
5	2 (0.47%)	Crystal Reports
5	2 (0.47%)	SQL Server Reporting Services
6	1 (0.23%)	DB2
6	1 (0.23%)	Informix
6	1 (0.23%)	SQL Server 2005
6	1 (0.23%)	SQL Server 2012
6	1 (0.23%)	UniData

Development Applications
1	4 (0.94%)	MSI
2	3 (0.70%)	JIRA

General
1	34 (7.98%)	Finance
2	24 (5.63%)	Retail
3	13 (3.05%)	German Language
4	11 (2.58%)	Marketing
5	8 (1.88%)	French Language
6	6 (1.41%)	Billing
7	5 (1.17%)	Dutch Language
7	5 (1.17%)	Spanish Language
8	4 (0.94%)	Manufacturing
8	4 (0.94%)	Polish Language
9	3 (0.70%)	Law
9	3 (0.70%)	Telecoms
10	1 (0.23%)	Advertising
10	1 (0.23%)	Automotive
10	1 (0.23%)	Back Office
10	1 (0.23%)	Banking
10	1 (0.23%)	Italian Language
10	1 (0.23%)	Legal
10	1 (0.23%)	Portuguese Language

Libraries, Frameworks & Software Standards
1	13 (3.05%)	HTML
2	4 (0.94%)	COM
2	4 (0.94%)	Software Packaging
3	3 (0.70%)	CSS
4	2 (0.47%)	.NET
4	2 (0.47%)	J2EE
4	2 (0.47%)	XML
5	1 (0.23%)	JSON
5	1 (0.23%)	SOAP

Miscellaneous
1	22 (5.16%)	Analytical Skills
2	20 (4.69%)	Blackberry
3	14 (3.29%)	Computer Science
3	14 (3.29%)	Driving Licence
4	11 (2.58%)	iPhone
5	10 (2.35%)	EPoS
6	9 (2.11%)	iPad
7	7 (1.64%)	Data Centre
7	7 (1.64%)	Life Science
8	6 (1.41%)	Management Information System
9	3 (0.70%)	Fintech
9	3 (0.70%)	NHS
9	3 (0.70%)	User Experience
10	2 (0.47%)	Biotechnology
10	2 (0.47%)	Client/Server
10	2 (0.47%)	Enterprise Software
11	1 (0.23%)	AS400
11	1 (0.23%)	Handset
11	1 (0.23%)	Replication
11	1 (0.23%)	Smartphone

Operating Systems
1	327 (76.76%)	Windows
2	169 (39.67%)	Windows Server
3	92 (21.60%)	Windows 7
4	84 (19.72%)	Windows Server 2008
5	69 (16.20%)	Windows Server 2012
6	41 (9.62%)	Windows 10
7	30 (7.04%)	Windows 8
8	23 (5.40%)	Apple iOS
9	21 (4.93%)	Windows Server 2003
10	20 (4.69%)	Windows XP
11	15 (3.52%)	Android
12	13 (3.05%)	Linux
13	5 (1.17%)	Windows Vista
14	3 (0.70%)	Mac OS X
14	3 (0.70%)	Windows 2000 Server
15	2 (0.47%)	Red Hat Enterprise Linux
15	2 (0.47%)	Solaris
15	2 (0.47%)	Unix
15	2 (0.47%)	Windows Mobile
16	1 (0.23%)	Mac OS

Processes & Methodologies
1	79 (18.54%)	ITIL
2	22 (5.16%)	Problem Management
3	19 (4.46%)	CRM
4	14 (3.29%)	Stakeholder Management
5	12 (2.82%)	Change Management
5	12 (2.82%)	Service Delivery
5	12 (2.82%)	Time Management
6	10 (2.35%)	Incident Management
6	10 (2.35%)	Service Management
7	7 (1.64%)	Analytics
8	6 (1.41%)	Contract Management
8	6 (1.41%)	Line Management
8	6 (1.41%)	Mentoring
8	6 (1.41%)	Project Management
8	6 (1.41%)	SDLC
9	5 (1.17%)	Business Intelligence
9	5 (1.17%)	Disaster Recovery
9	5 (1.17%)	Software Deployment
9	5 (1.17%)	Workflow
9	5 (1.17%)	Workflow Management

Programming Languages
1	61 (14.32%)	SQL
2	14 (3.29%)	PowerShell
3	8 (1.88%)	C
4	6 (1.41%)	C++
5	5 (1.17%)	PHP
6	4 (0.94%)	T-SQL
7	3 (0.70%)	Java
8	2 (0.47%)	VBA
9	1 (0.23%)	C#
9	1 (0.23%)	JavaScript
9	1 (0.23%)	Python

Qualifications
1	55 (12.91%)	Microsoft Certification
2	46 (10.80%)	MCP
3	41 (9.62%)	MCSE
4	34 (7.98%)	Degree
5	28 (6.57%)	Cisco Certification
6	27 (6.34%)	CCNA
7	25 (5.87%)	Security Cleared
8	22 (5.16%)	SC Cleared
9	15 (3.52%)	MCSA
10	13 (3.05%)	ITIL Certification
11	9 (2.11%)	A+ Certification
12	8 (1.88%)	CCNP
13	6 (1.41%)	Computer Science Degree
14	5 (1.17%)	CCIE
14	5 (1.17%)	CCNP Voice
14	5 (1.17%)	CCSA
14	5 (1.17%)	JNCIA
14	5 (1.17%)	MCITP
15	4 (0.94%)	Network+ Certification
16	3 (0.70%)	VMware Certified Professional (VCP)

Quality Assurance & Compliance
1	40 (9.39%)	SLA
2	15 (3.52%)	QA
3	13 (3.05%)	ISO/IEC 20000
4	2 (0.47%)	ISO/IEC 27001
5	1 (0.23%)	GxP

System Software
1	266 (62.44%)	Active Directory
2	59 (13.85%)	VMware Infrastructure
3	26 (6.10%)	Hyper-V
4	13 (3.05%)	VMware Workstation
5	7 (1.64%)	Virtual Desktop
5	7 (1.64%)	vSphere
5	7 (1.64%)	XenApp
6	3 (0.70%)	XenDesktop
7	2 (0.47%)	Virtual Machines
8	1 (0.23%)	BlackBerry Internet Service
8	1 (0.23%)	Firmware
8	1 (0.23%)	VMware ESXi

Systems Management
1	23 (5.40%)	SCCM
2	11 (2.58%)	Backup Exec
3	4 (0.94%)	Sysprep
4	3 (0.70%)	AirWatch
4	3 (0.70%)	Microsoft Intune
4	3 (0.70%)	XenMobile
5	2 (0.47%)	Systems Management Server (SMS)
6	1 (0.23%)	NetBackup
6	1 (0.23%)	SCOM

Vendors
1	210 (49.30%)	Microsoft
2	133 (31.22%)	VMware
3	66 (15.49%)	Cisco
4	47 (11.03%)	Citrix
5	23 (5.40%)	Apple
6	15 (3.52%)	Oracle
7	12 (2.82%)	Juniper
8	11 (2.58%)	SonicWALL
9	10 (2.35%)	CheckPoint
9	10 (2.35%)	Sophos
10	9 (2.11%)	Avaya
10	9 (2.11%)	Veeam
11	7 (1.64%)	Dell
11	7 (1.64%)	HP
12	6 (1.41%)	SAP
13	5 (1.17%)	Palo Alto
14	4 (0.94%)	LANDesk
14	4 (0.94%)	MobileIron
14	4 (0.94%)	Salesforce.com
14	4 (0.94%)	Symantec