Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 222 224 197
Rank change year-on-year +2 -27 -13
Permanent jobs requiring a 2nd Line Support 437 501 706
As % of all permanent IT jobs advertised in the South East 1.44% 1.42% 1.65%
As % of the Job Titles category 1.49% 1.47% 1.70%
Number of salaries quoted 417 490 654
South East median annual salary £26,000 £27,000 £26,500
Median salary % change year-on-year -3.70% +1.89% +1.92%
10th Percentile £21,150 £21,000 £21,250
90th Percentile £33,750 £33,750 £35,713
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29359 34118 41518
% of permanent IT jobs with a recognized job title 96.60% 96.97% 96.89%
Number of salaries quoted 24514 28618 34604
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +11 151 £25,000 -9.09% 9
Hampshire +17 107 £27,000 +8.00% 3
Surrey -8 91 £26,500 -3.64% 3
Berkshire +47 77 £25,500 -12.07% 3
Buckinghamshire +10 54 £25,000 -7.41% 2
West Sussex -12 43 £26,000 +4.00% 2
Kent +29 30 £24,500 -8.41% 2
Oxfordshire -23 20 £24,250 -13.39% 4
East Sussex -8 9 £27,500 +17.02%
Middlesex +13 3 - -
M4 Corridor - 1 £32,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1 343 (78.49%) Windows
2 250 (57.21%) Microsoft
3 244 (55.84%) Active Directory
4 217 (49.66%) Windows Server
5 136 (31.12%) Microsoft Office
6 135 (30.89%) Office 365
7 130 (29.75%) MS Exchange
8 126 (28.83%) VMware
9 97 (22.20%) Windows Server 2012
10 90 (20.59%) Windows Server 2008
11 86 (19.68%) Windows 7
12 85 (19.45%) SQL
13 82 (18.76%) Cisco
14 78 (17.85%) Firewall
15 76 (17.39%) ITIL
15 76 (17.39%) Windows 10
16 72 (16.48%) VMware Infrastructure
17 61 (13.96%) DNS
18 59 (13.50%) DHCP
18 59 (13.50%) Hyper-V
19 57 (13.04%) TCP/IP
19 57 (13.04%) SLA
20 52 (11.90%) Linux
21 43 (9.84%) Exchange Server 2010
22 42 (9.61%) VPN
22 42 (9.61%) Microsoft Certification
23 41 (9.38%) Windows 8
24 40 (9.15%) WAN
24 40 (9.15%) LAN
25 38 (8.70%) Microsoft Azure

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 130 (29.75%) MS Exchange
2 43 (9.84%) Exchange Server 2010
3 37 (8.47%) SharePoint
4 29 (6.64%) Exchange Server 2013
5 27 (6.18%) IIS
6 22 (5.03%) Exchange Server 2007
7 12 (2.75%) Skype for Business
8 10 (2.29%) IBM Notes
9 4 (0.92%) Blackberry Enterprise Server
10 3 (0.69%) SharePoint 2010
10 3 (0.69%) SharePoint 2013
11 1 (0.23%) Exchange Server 2003
Applications
1 136 (31.12%) Microsoft Office
2 13 (2.97%) Microsoft Excel
3 9 (2.06%) MS Visio
4 5 (1.14%) Microsoft PowerPoint
5 1 (0.23%) S-PLUS
Business Applications
1 14 (3.20%) Dynamics CRM
2 11 (2.52%) NetSuite
3 1 (0.23%) Dynamics NAV
3 1 (0.23%) Visualfiles
Cloud Services
1 135 (30.89%) Office 365
2 38 (8.70%) Microsoft Azure
3 9 (2.06%) SaaS
4 6 (1.37%) Azure Active Directory
5 5 (1.14%) IaaS
6 3 (0.69%) Amazon AWS
6 3 (0.69%) PaaS
7 2 (0.46%) Mimecast
8 1 (0.23%) Adobe Creative Cloud
8 1 (0.23%) Dynamics 365
Communications & Networking
1 78 (17.85%) Firewall
2 61 (13.96%) DNS
3 59 (13.50%) DHCP
4 57 (13.04%) TCP/IP
5 42 (9.61%) VPN
6 40 (9.15%) LAN
6 40 (9.15%) WAN
7 36 (8.24%) VoIP
8 26 (5.95%) Wi-Fi
9 21 (4.81%) VLAN
10 14 (3.20%) SAN
11 11 (2.52%) IP Telephony
12 10 (2.29%) Skype
13 8 (1.83%) Wireless
14 7 (1.60%) Remote Desktop
14 7 (1.60%) WLAN
15 6 (1.37%) Internet
15 6 (1.37%) IPsec
15 6 (1.37%) OpenVPN
15 6 (1.37%) SMS
Database & Business Intelligence
1 33 (7.55%) SQL Server
2 5 (1.14%) MySQL
3 3 (0.69%) SQL Server 2008
4 1 (0.23%) Relational Database
4 1 (0.23%) SQL Server 2005
4 1 (0.23%) SQL Server 2012
Development Applications
1 2 (0.46%) Visual Studio
2 1 (0.23%) JIRA
General
1 25 (5.72%) Finance
2 17 (3.89%) Telecoms
3 14 (3.20%) Retail
4 6 (1.37%) Manufacturing
5 4 (0.92%) Advertising
5 4 (0.92%) German Language
6 2 (0.46%) Dutch Language
6 2 (0.46%) Electronics
6 2 (0.46%) Legal
6 2 (0.46%) Marketing
7 1 (0.23%) Automotive
7 1 (0.23%) Back Office
7 1 (0.23%) Banking
7 1 (0.23%) Billing
7 1 (0.23%) French Language
7 1 (0.23%) Italian Language
7 1 (0.23%) Law
Libraries, Frameworks & Software Standards
1 12 (2.75%) XML
2 9 (2.06%) HTML
3 6 (1.37%) COM
4 4 (0.92%) Web Services
5 2 (0.46%) PRADO
6 1 (0.23%) .NET
Miscellaneous
1 18 (4.12%) iPhone
2 13 (2.97%) Blackberry
3 9 (2.06%) Driving Licence
3 9 (2.06%) Enterprise Storage
3 9 (2.06%) EPoS
3 9 (2.06%) Management Information System
4 8 (1.83%) Analytical Skills
4 8 (1.83%) Clustering
5 7 (1.60%) Computer Science
6 6 (1.37%) AS400
7 5 (1.14%) Client/Server
7 5 (1.14%) iPad
8 4 (0.92%) Fat Client
8 4 (0.92%) Thin Client
8 4 (0.92%) Video Conferencing
9 2 (0.46%) Data Centre
9 2 (0.46%) Handset
10 1 (0.23%) iSeries
10 1 (0.23%) Smartphone
10 1 (0.23%) Virtual Team
Operating Systems
1 343 (78.49%) Windows
2 217 (49.66%) Windows Server
3 97 (22.20%) Windows Server 2012
4 90 (20.59%) Windows Server 2008
5 86 (19.68%) Windows 7
6 76 (17.39%) Windows 10
7 52 (11.90%) Linux
8 41 (9.38%) Windows 8
9 21 (4.81%) Windows Server 2003
9 21 (4.81%) Windows XP
10 19 (4.35%) Apple iOS
11 14 (3.20%) Android
12 10 (2.29%) Mac OS X
13 7 (1.60%) Windows Vista
14 6 (1.37%) Red Hat Enterprise Linux
15 5 (1.14%) Ubuntu
16 4 (0.92%) Windows Mobile
17 3 (0.69%) Mac OS
17 3 (0.69%) Windows 2000 Server
18 2 (0.46%) CentOS
Processes & Methodologies
1 76 (17.39%) ITIL
2 27 (6.18%) Problem Management
3 25 (5.72%) CRM
4 22 (5.03%) Service Management
5 19 (4.35%) Service Delivery
6 14 (3.20%) Incident Management
7 13 (2.97%) Stakeholder Management
8 12 (2.75%) Change Management
8 12 (2.75%) ITIL V3
9 11 (2.52%) Line Management
10 10 (2.29%) Time Management
11 9 (2.06%) ERP
11 9 (2.06%) Network Monitoring
12 8 (1.83%) ITSM
12 8 (1.83%) Mobile Device Management
12 8 (1.83%) Project Management
12 8 (1.83%) Web Design
13 6 (1.37%) Identity Management
14 5 (1.14%) Mathematics
14 5 (1.14%) Risk Management
Programming Languages
1 85 (19.45%) SQL
2 11 (2.52%) PowerShell
3 7 (1.60%) PHP
3 7 (1.60%) T-SQL
4 4 (0.92%) Python
5 2 (0.46%) C#
6 1 (0.23%) C
6 1 (0.23%) Java
6 1 (0.23%) JavaScript
6 1 (0.23%) RPG
Qualifications
1 42 (9.61%) Microsoft Certification
2 31 (7.09%) MCSE
3 27 (6.18%) MCP
4 22 (5.03%) MCSA
5 18 (4.12%) Degree
6 16 (3.66%) CCNA
6 16 (3.66%) Cisco Certification
7 14 (3.20%) Security Cleared
8 12 (2.75%) A+ Certification
9 11 (2.52%) SC Cleared
10 8 (1.83%) VERITAS Certified Professional (VCP)
10 8 (1.83%) VMware Certified Professional (VCP)
11 6 (1.37%) DBS Check
12 4 (0.92%) MCITP
12 4 (0.92%) Network+ Certification
13 3 (0.69%) ITIL Certification
13 3 (0.69%) ITIL Foundation Certificate
13 3 (0.69%) MCTS
14 2 (0.46%) DV Cleared
15 1 (0.23%) CCNP
Quality Assurance & Compliance
1 57 (13.04%) SLA
2 8 (1.83%) ISO/IEC 20000
3 3 (0.69%) QA
4 1 (0.23%) GDPR
System Software
1 244 (55.84%) Active Directory
2 72 (16.48%) VMware Infrastructure
3 59 (13.50%) Hyper-V
4 18 (4.12%) VMware ESXi
5 10 (2.29%) vSphere
6 8 (1.83%) pfSense
7 6 (1.37%) KVM
7 6 (1.37%) NFS
7 6 (1.37%) oVirt
7 6 (1.37%) Samba
8 5 (1.14%) BitLocker
8 5 (1.14%) VMware Workstation
9 4 (0.92%) Virtual Machines
9 4 (0.92%) XenApp
10 2 (0.46%) Terminal Services
11 1 (0.23%) BlackBerry Internet Service
11 1 (0.23%) Firmware
11 1 (0.23%) Microsoft Virtual Server
11 1 (0.23%) XenDesktop
11 1 (0.23%) XenServer
Systems Management
1 23 (5.26%) Backup Exec
2 15 (3.43%) SCCM
3 11 (2.52%) vCenter Server
4 9 (2.06%) WSUS
5 8 (1.83%) Symantec Endpoint Protection
5 8 (1.83%) Symantec Enterprise Vault
5 8 (1.83%) Tivoli Storage Manager
6 7 (1.60%) Systems Management Server (SMS)
7 6 (1.37%) Bacula
8 1 (0.23%) Norton AntiVirus
8 1 (0.23%) PaperCut
Vendors
1 250 (57.21%) Microsoft
2 126 (28.83%) VMware
3 82 (18.76%) Cisco
4 35 (8.01%) Apple
5 33 (7.55%) Citrix
6 24 (5.49%) Dell
7 23 (5.26%) HP
8 19 (4.35%) NetApp
9 16 (3.66%) Sophos
9 16 (3.66%) Symantec
10 14 (3.20%) Juniper
11 12 (2.75%) Google
11 12 (2.75%) SAP
12 11 (2.52%) Oracle
13 10 (2.29%) F5
13 10 (2.29%) Forcepoint
13 10 (2.29%) Lotus
14 9 (2.06%) EqualLogic
14 9 (2.06%) Mitel
15 8 (1.83%) Altiris