The median annual salary for a 2nd Line Support was £25,500 in advertised job vacancies in the South East during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / South East
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 224 206 185
Rank change year-on-year -18 -21  
Permanent jobs requiring a 2nd Line Support 180 284 353
As % of all permanent IT jobs advertised in the South East 1.23% 1.54% 1.66%
As % of the Job Titles category 1.27% 1.59% 1.70%
Number of salaries quoted 160 259 326
Median salary £25,500 £26,500 £25,500
Median salary % change year-on-year -3.77% +3.92%  
90% offered a salary of more than £22,500 £22,000 £22,000
10% offered a salary of more than £32,500 £32,500 £34,700
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14182 17817 20713
As % of all permanent IT job vacancies advertised in the South East 96.56% 96.93% 97.19%
Number of salaries quoted 11882 15144 16834
Median salary £43,000 £44,000 £42,500
Median salary % change year-on-year -2.27% +3.52%  
90% offered a salary of more than £25,500 £26,075 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +43 58 £26,500 -3.63% 2
Hampshire -12 48 £26,250 -0.94% 7
Buckinghamshire +1 18 £25,000 +16.27% 1
Berkshire -11 17 £25,500 -3.77% 5
Kent +20 16 £25,000 -2.91%
West Sussex -7 12 £29,000 -14.70%
Oxfordshire -12 8 £23,250 -16.96% 2
East Sussex +3 2 £29,955 +14.11%
Middlesex +3 1 £32,500 +14.03%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1 327 (76.76%) Windows
2 266 (62.44%) Active Directory
3 210 (49.30%) Microsoft
4 169 (39.67%) Windows Server
5 133 (31.22%) VMware
6 128 (30.05%) MS Exchange
7 111 (26.06%) Microsoft Office
8 92 (21.60%) Windows 7
9 88 (20.66%) Office 365
10 84 (19.72%) Windows Server 2008
11 79 (18.54%) ITIL
12 76 (17.84%) TCP/IP
13 69 (16.20%) Windows Server 2012
14 66 (15.49%) Cisco
15 61 (14.32%) SQL
16 59 (13.85%) VMware Infrastructure
17 57 (13.38%) LAN
18 56 (13.15%) DNS
18 56 (13.15%) Firewall
19 55 (12.91%) Microsoft Certification
20 51 (11.97%) DHCP
21 50 (11.74%) WAN
22 47 (11.03%) Citrix
23 46 (10.80%) MCP
24 41 (9.62%) Windows 10
24 41 (9.62%) MCSE
25 40 (9.39%) SLA
26 37 (8.69%) VoIP
27 34 (7.98%) Finance
27 34 (7.98%) Degree

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (30.05%) MS Exchange
2 33 (7.75%) SharePoint
3 28 (6.57%) IIS
4 25 (5.87%) Exchange Server 2007
5 15 (3.52%) Exchange Server 2010
6 13 (3.05%) Exchange Server 2013
7 9 (2.11%) Blackberry Enterprise Server
7 9 (2.11%) Skype for Business
8 3 (0.70%) Confluence
8 3 (0.70%) IBM Notes
9 2 (0.47%) DataSynapse
9 2 (0.47%) Exchange Server 2003
10 1 (0.23%) SharePoint 2010
10 1 (0.23%) SharePoint Server
Applications
1 111 (26.06%) Microsoft Office
2 12 (2.82%) Microsoft Excel
3 4 (0.94%) Microsoft PowerPoint
3 4 (0.94%) MS Visio
4 1 (0.23%) S-PLUS
Business Applications
1 6 (1.41%) Dynamics CRM
2 4 (0.94%) NetSuite
3 3 (0.70%) Dynamics NAV
4 1 (0.23%) Maximo
4 1 (0.23%) SAP Business One
Cloud Services
1 88 (20.66%) Office 365
2 20 (4.69%) Microsoft Azure
3 8 (1.88%) Amazon AWS
4 4 (0.94%) SaaS
5 2 (0.47%) G Suite
6 1 (0.23%) Cloud Computing
6 1 (0.23%) Mimecast
Communications & Networking
1 76 (17.84%) TCP/IP
2 57 (13.38%) LAN
3 56 (13.15%) DNS
3 56 (13.15%) Firewall
4 51 (11.97%) DHCP
5 50 (11.74%) WAN
6 37 (8.69%) VoIP
7 22 (5.16%) VPN
7 22 (5.16%) Wi-Fi
8 18 (4.23%) WLAN
9 12 (2.82%) IP Telephony
10 10 (2.35%) Cisco ASA
11 9 (2.11%) Skype
12 7 (1.64%) Network Security
13 4 (0.94%) 3G
13 4 (0.94%) Wireless
14 3 (0.70%) Internet
14 3 (0.70%) NetScaler
14 3 (0.70%) SAN
15 2 (0.47%) Cisco PIX
Database & Business Intelligence
1 33 (7.75%) SQL Server
2 6 (1.41%) Data Warehouse
3 4 (0.94%) SQL Server 2016
4 3 (0.70%) Relational Database
4 3 (0.70%) SQL Server 2008
5 2 (0.47%) Crystal Reports
5 2 (0.47%) SQL Server Reporting Services
6 1 (0.23%) DB2
6 1 (0.23%) Informix
6 1 (0.23%) SQL Server 2005
6 1 (0.23%) SQL Server 2012
6 1 (0.23%) UniData
Development Applications
1 4 (0.94%) MSI
2 3 (0.70%) JIRA
General
1 34 (7.98%) Finance
2 24 (5.63%) Retail
3 13 (3.05%) German Language
4 11 (2.58%) Marketing
5 8 (1.88%) French Language
6 6 (1.41%) Billing
7 5 (1.17%) Dutch Language
7 5 (1.17%) Spanish Language
8 4 (0.94%) Manufacturing
8 4 (0.94%) Polish Language
9 3 (0.70%) Law
9 3 (0.70%) Telecoms
10 1 (0.23%) Advertising
10 1 (0.23%) Automotive
10 1 (0.23%) Back Office
10 1 (0.23%) Banking
10 1 (0.23%) Italian Language
10 1 (0.23%) Legal
10 1 (0.23%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (3.05%) HTML
2 4 (0.94%) COM
2 4 (0.94%) Software Packaging
3 3 (0.70%) CSS
4 2 (0.47%) .NET
4 2 (0.47%) J2EE
4 2 (0.47%) XML
5 1 (0.23%) JSON
5 1 (0.23%) SOAP
Miscellaneous
1 22 (5.16%) Analytical Skills
2 20 (4.69%) Blackberry
3 14 (3.29%) Computer Science
3 14 (3.29%) Driving Licence
4 11 (2.58%) iPhone
5 10 (2.35%) EPoS
6 9 (2.11%) iPad
7 7 (1.64%) Data Centre
7 7 (1.64%) Life Science
8 6 (1.41%) Management Information System
9 3 (0.70%) Fintech
9 3 (0.70%) NHS
9 3 (0.70%) User Experience
10 2 (0.47%) Biotechnology
10 2 (0.47%) Client/Server
10 2 (0.47%) Enterprise Software
11 1 (0.23%) AS400
11 1 (0.23%) Handset
11 1 (0.23%) Replication
11 1 (0.23%) Smartphone
Operating Systems
1 327 (76.76%) Windows
2 169 (39.67%) Windows Server
3 92 (21.60%) Windows 7
4 84 (19.72%) Windows Server 2008
5 69 (16.20%) Windows Server 2012
6 41 (9.62%) Windows 10
7 30 (7.04%) Windows 8
8 23 (5.40%) Apple iOS
9 21 (4.93%) Windows Server 2003
10 20 (4.69%) Windows XP
11 15 (3.52%) Android
12 13 (3.05%) Linux
13 5 (1.17%) Windows Vista
14 3 (0.70%) Mac OS X
14 3 (0.70%) Windows 2000 Server
15 2 (0.47%) Red Hat Enterprise Linux
15 2 (0.47%) Solaris
15 2 (0.47%) Unix
15 2 (0.47%) Windows Mobile
16 1 (0.23%) Mac OS
Processes & Methodologies
1 79 (18.54%) ITIL
2 22 (5.16%) Problem Management
3 19 (4.46%) CRM
4 14 (3.29%) Stakeholder Management
5 12 (2.82%) Change Management
5 12 (2.82%) Service Delivery
5 12 (2.82%) Time Management
6 10 (2.35%) Incident Management
6 10 (2.35%) Service Management
7 7 (1.64%) Analytics
8 6 (1.41%) Contract Management
8 6 (1.41%) Line Management
8 6 (1.41%) Mentoring
8 6 (1.41%) Project Management
8 6 (1.41%) SDLC
9 5 (1.17%) Business Intelligence
9 5 (1.17%) Disaster Recovery
9 5 (1.17%) Software Deployment
9 5 (1.17%) Workflow
9 5 (1.17%) Workflow Management
Programming Languages
1 61 (14.32%) SQL
2 14 (3.29%) PowerShell
3 8 (1.88%) C
4 6 (1.41%) C++
5 5 (1.17%) PHP
6 4 (0.94%) T-SQL
7 3 (0.70%) Java
8 2 (0.47%) VBA
9 1 (0.23%) C#
9 1 (0.23%) JavaScript
9 1 (0.23%) Python
Qualifications
1 55 (12.91%) Microsoft Certification
2 46 (10.80%) MCP
3 41 (9.62%) MCSE
4 34 (7.98%) Degree
5 28 (6.57%) Cisco Certification
6 27 (6.34%) CCNA
7 25 (5.87%) Security Cleared
8 22 (5.16%) SC Cleared
9 15 (3.52%) MCSA
10 13 (3.05%) ITIL Certification
11 9 (2.11%) A+ Certification
12 8 (1.88%) CCNP
13 6 (1.41%) Computer Science Degree
14 5 (1.17%) CCIE
14 5 (1.17%) CCNP Voice
14 5 (1.17%) CCSA
14 5 (1.17%) JNCIA
14 5 (1.17%) MCITP
15 4 (0.94%) Network+ Certification
16 3 (0.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 40 (9.39%) SLA
2 15 (3.52%) QA
3 13 (3.05%) ISO/IEC 20000
4 2 (0.47%) ISO/IEC 27001
5 1 (0.23%) GxP
System Software
1 266 (62.44%) Active Directory
2 59 (13.85%) VMware Infrastructure
3 26 (6.10%) Hyper-V
4 13 (3.05%) VMware Workstation
5 7 (1.64%) Virtual Desktop
5 7 (1.64%) vSphere
5 7 (1.64%) XenApp
6 3 (0.70%) XenDesktop
7 2 (0.47%) Virtual Machines
8 1 (0.23%) BlackBerry Internet Service
8 1 (0.23%) Firmware
8 1 (0.23%) VMware ESXi
Systems Management
1 23 (5.40%) SCCM
2 11 (2.58%) Backup Exec
3 4 (0.94%) Sysprep
4 3 (0.70%) AirWatch
4 3 (0.70%) Microsoft Intune
4 3 (0.70%) XenMobile
5 2 (0.47%) Systems Management Server (SMS)
6 1 (0.23%) NetBackup
6 1 (0.23%) SCOM
Vendors
1 210 (49.30%) Microsoft
2 133 (31.22%) VMware
3 66 (15.49%) Cisco
4 47 (11.03%) Citrix
5 23 (5.40%) Apple
6 15 (3.52%) Oracle
7 12 (2.82%) Juniper
8 11 (2.58%) SonicWALL
9 10 (2.35%) CheckPoint
9 10 (2.35%) Sophos
10 9 (2.11%) Avaya
10 9 (2.11%) Veeam
11 7 (1.64%) Dell
11 7 (1.64%) HP
12 6 (1.41%) SAP
13 5 (1.17%) Palo Alto
14 4 (0.94%) LANDesk
14 4 (0.94%) MobileIron
14 4 (0.94%) Salesforce.com
14 4 (0.94%) Symantec
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Salary: £24000 - £28000 per annum + 25 days holiday, Pension, etc
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