Period
to 20 September 2021

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the South East during the 6 months to 20 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 318 240 243
Rank change year-on-year -78 +3 +36
Permanent jobs requiring a 2nd Line Support 140 55 327
As % of all permanent jobs advertised in the South East 0.81% 0.67% 1.26%
As % of the Job Titles category 0.86% 0.70% 1.31%
Number of salaries quoted 124 47 293
10th Percentile £23,000 £23,700 £22,100
25th Percentile £25,500 £24,875 £24,000
Median annual salary (50th Percentile) £27,500 £27,500 £27,500
75th Percentile £33,750 £30,500 £32,000
90th Percentile £35,000 £33,450 £42,250
England median annual salary £28,500 £28,500 £27,500
% change year-on-year - +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 16,216 7,853 24,972
% of permanent IT jobs with a recognized job title 93.66% 95.92% 96.07%
Number of salaries quoted 11,458 6,501 20,632
10th Percentile £31,250 £31,250 £27,500
25th Percentile £38,750 £38,750 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -
75th Percentile £65,000 £65,000 £62,500
90th Percentile £78,750 £75,000 £74,975
England median annual salary £55,000 £55,000 £51,500
% change year-on-year - +6.80% +3.00%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 20 September 2021.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -64 48 £27,500 +8.91% 18
Hampshire -90 41 £28,000 +7.69% 6
Surrey -68 21 £27,000 -1.82% 6
Oxfordshire -12 18 £29,250 +6.36% 7
Berkshire -68 17 £27,500 +8.91% 6
West Sussex -11 15 £24,000 -7.69% 4
Buckinghamshire -39 13 £29,000 +23.40% 5
East Sussex - 9 £40,000 - 1
Kent -36 6 £28,000 +4.67% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 September 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 92 (65.71%) Windows
2 81 (57.86%) Microsoft 365
3 75 (53.57%) Microsoft
3 75 (53.57%) Active Directory
4 65 (46.43%) Windows Server
5 50 (35.71%) Social Skills
6 48 (34.29%) VMware
7 44 (31.43%) ITIL
8 43 (30.71%) Firewall
8 43 (30.71%) Windows 10
9 40 (28.57%) Azure
10 32 (22.86%) SLA
11 29 (20.71%) DNS
11 29 (20.71%) Hyper-V
12 28 (20.00%) Microsoft Office
12 28 (20.00%) SQL
13 24 (17.14%) DHCP
14 23 (16.43%) VMware Infrastructure
14 23 (16.43%) Windows Server 2016
15 22 (15.71%) Driving Licence
16 21 (15.00%) Citrix
17 19 (13.57%) Problem-Solving
17 19 (13.57%) Windows Server 2012
18 18 (12.86%) Cisco
18 18 (12.86%) WSUS
19 17 (12.14%) TCP/IP
19 17 (12.14%) MS Exchange
20 16 (11.43%) LAN
20 16 (11.43%) Microsoft Certification
20 16 (11.43%) SCCM

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (12.14%) MS Exchange
2 14 (10.00%) SharePoint
3 5 (3.57%) Exchange Server 2013
4 2 (1.43%) Skype for Business
Applications
1 28 (20.00%) Microsoft Office
2 2 (1.43%) AutoCAD
Cloud Services
1 81 (57.86%) Microsoft 365
2 40 (28.57%) Azure
3 9 (6.43%) AWS
4 8 (5.71%) Azure Active Directory
5 5 (3.57%) OneDrive
6 4 (2.86%) Mimecast
7 2 (1.43%) Google Workspace
7 2 (1.43%) Power Platform
8 1 (0.71%) Power Automate
8 1 (0.71%) PowerApps
Communications & Networking
1 43 (30.71%) Firewall
2 29 (20.71%) DNS
3 24 (17.14%) DHCP
4 17 (12.14%) TCP/IP
5 16 (11.43%) LAN
6 15 (10.71%) WAN
7 10 (7.14%) Ethernet
8 9 (6.43%) VLAN
8 9 (6.43%) VoIP
8 9 (6.43%) VPN
8 9 (6.43%) Wi-Fi
9 8 (5.71%) IP Telephony
10 5 (3.57%) Network Security
10 5 (3.57%) Remote Desktop
11 3 (2.14%) Unified Communications
11 3 (2.14%) Wireless
11 3 (2.14%) WLAN
12 2 (1.43%) Cisco IOS
12 2 (1.43%) Skype
13 1 (0.71%) NetScaler
Database & Business Intelligence
1 11 (7.86%) SQL Server
2 1 (0.71%) Amazon RDS
2 1 (0.71%) Oracle Database
2 1 (0.71%) Relational Database
Development Applications
1 2 (1.43%) Browser DevTools
1 2 (1.43%) JIRA
General
1 50 (35.71%) Social Skills
2 9 (6.43%) Organisational Skills
3 5 (3.57%) Analytical Skills
4 4 (2.86%) Finance
4 4 (2.86%) Games
5 3 (2.14%) Marketing
6 2 (1.43%) Retail
7 1 (0.71%) French Language
7 1 (0.71%) Inclusion and Diversity
7 1 (0.71%) Influencing Skills
7 1 (0.71%) Legal
7 1 (0.71%) Public Sector
7 1 (0.71%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.43%) XMPP
2 1 (0.71%) Java EE
2 1 (0.71%) Middleware
Miscellaneous
1 22 (15.71%) Driving Licence
2 7 (5.00%) Data Centre
3 6 (4.29%) Management Information System
4 4 (2.86%) Self-Motivation
5 3 (2.14%) Hybrid Cloud
5 3 (2.14%) Public Cloud
6 2 (1.43%) Replication
6 2 (1.43%) Video Conferencing
7 1 (0.71%) Linux Command Line
7 1 (0.71%) User Experience
7 1 (0.71%) Xbox
Operating Systems
1 92 (65.71%) Windows
2 65 (46.43%) Windows Server
3 43 (30.71%) Windows 10
4 23 (16.43%) Windows Server 2016
5 19 (13.57%) Windows Server 2012
6 15 (10.71%) Windows Server 2008
7 13 (9.29%) Windows 7
8 11 (7.86%) Windows Server 2019
9 10 (7.14%) Apple iOS
10 9 (6.43%) Android
11 8 (5.71%) Windows 8
12 5 (3.57%) Linux
13 3 (2.14%) Mac OS
14 2 (1.43%) Mac OS X
15 1 (0.71%) Oracle Linux
15 1 (0.71%) Red Hat Enterprise Linux
15 1 (0.71%) Unix
15 1 (0.71%) VMS
15 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 44 (31.43%) ITIL
2 19 (13.57%) Problem-Solving
3 10 (7.14%) Cybersecurity
4 9 (6.43%) Service Delivery
5 8 (5.71%) Ticket Management
6 7 (5.00%) Chat Support
6 7 (5.00%) ITSM
6 7 (5.00%) Service Management
7 6 (4.29%) CRM
7 6 (4.29%) Customer-Centricity
7 6 (4.29%) Proactive Maintenance
7 6 (4.29%) Proactive Monitoring
7 6 (4.29%) Security Patching
8 5 (3.57%) Asset Management
8 5 (3.57%) Business Continuity
8 5 (3.57%) Disaster Recovery
8 5 (3.57%) Mobile Device Management
8 5 (3.57%) Problem Management
8 5 (3.57%) Software Testing
8 5 (3.57%) Time Management
Programming Languages
1 28 (20.00%) SQL
2 15 (10.71%) PowerShell
3 2 (1.43%) JavaScript
3 2 (1.43%) T-SQL
4 1 (0.71%) Java
Qualifications
1 16 (11.43%) Microsoft Certification
2 15 (10.71%) Security Cleared
3 11 (7.86%) SC Cleared
4 10 (7.14%) MCSE
5 8 (5.71%) A+ Certification
5 8 (5.71%) Degree
5 8 (5.71%) ITIL Foundation Certificate
6 6 (4.29%) CCA
6 6 (4.29%) Cisco Certification
6 6 (4.29%) Citrix Certification
6 6 (4.29%) MCSA
7 4 (2.86%) CCNP
7 4 (2.86%) MCP
8 3 (2.14%) DBS Check
9 2 (1.43%) CCNA
9 2 (1.43%) CISSP
10 1 (0.71%) ITIL Certification
10 1 (0.71%) MCITP
10 1 (0.71%) MCTS
10 1 (0.71%) Server+ Certification
Quality Assurance & Compliance
1 32 (22.86%) SLA
System Software
1 75 (53.57%) Active Directory
2 29 (20.71%) Hyper-V
3 23 (16.43%) VMware Infrastructure
4 10 (7.14%) XenApp
5 8 (5.71%) VirtualBox
5 8 (5.71%) VMware ESXi
5 8 (5.71%) XenDesktop
6 5 (3.57%) VMware Workstation
7 3 (2.14%) vSphere
8 1 (0.71%) Terminal Services
8 1 (0.71%) Virtual Machines
Systems Management
1 18 (12.86%) WSUS
2 16 (11.43%) SCCM
3 13 (9.29%) Microsoft Intune
4 4 (2.86%) Backup Exec
5 3 (2.14%) vCenter Server
6 2 (1.43%) SCSM
7 1 (0.71%) AirWatch
7 1 (0.71%) Kubernetes
Vendors
1 75 (53.57%) Microsoft
2 48 (34.29%) VMware
3 21 (15.00%) Citrix
4 18 (12.86%) Cisco
5 10 (7.14%) Veeam
6 6 (4.29%) Zscaler
7 5 (3.57%) Google
7 5 (3.57%) Sophos
8 3 (2.14%) Acronis
8 3 (2.14%) ESET
8 3 (2.14%) Palo Alto
8 3 (2.14%) ServiceNow
8 3 (2.14%) Zerto
9 2 (1.43%) Apple
9 2 (1.43%) Avaya
9 2 (1.43%) Dell
9 2 (1.43%) McAfee
9 2 (1.43%) Mitel
9 2 (1.43%) NetApp
9 2 (1.43%) Nimble Storage