Period
to 14 December 2018

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the South East during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South East
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 264 212 224
Rank change year-on-year -52 +12 -19
Permanent jobs requiring a 2nd Line Support 313 466 504
As % of all permanent IT jobs advertised in the South East 1.11% 1.49% 1.48%
As % of the Job Titles category 1.16% 1.54% 1.53%
Number of salaries quoted 281 441 490
South East median annual salary £27,500 £26,000 £26,900
Median salary % change year-on-year +5.77% -3.35% +1.51%
10th Percentile £22,750 £21,000 £21,250
90th Percentile £33,750 £33,750 £33,000
England median annual salary £28,000 £27,500 £27,000
% change year-on-year +1.82% +1.85% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 27,055 30,254 33,013
% of permanent IT jobs with a recognized job title 96.33% 96.68% 97.14%
Number of salaries quoted 22,368 25,206 27,614
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £26,250 £26,250
90th Percentile £71,325 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support in the South East over the 6 months to 14 December 2018.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +27 97 £26,500 - 7
Thames Valley -40 94 £28,500 +14.00% 14
Hampshire -22 73 £28,500 +5.56% 7
Berkshire -33 41 £28,500 +11.76% 1
Oxfordshire +20 27 £27,500 +12.24% 8
Buckinghamshire -11 26 £30,000 +20.00% 5
West Sussex -35 26 £23,750 -8.65%
Kent +7 12 £27,000 +9.09%
East Sussex -4 11 £30,000 +9.09% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 14 December 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 243 (77.64%) Windows
2 176 (56.23%) Microsoft
3 169 (53.99%) Active Directory
4 124 (39.62%) Windows Server
5 95 (30.35%) Microsoft Office
6 90 (28.75%) Office 365
7 73 (23.32%) Windows 7
8 67 (21.41%) Windows 10
9 63 (20.13%) ITIL
9 63 (20.13%) VMware
10 61 (19.49%) Problem-Solving
11 60 (19.17%) Firewall
12 51 (16.29%) Windows Server 2008
13 48 (15.34%) MS Exchange
14 43 (13.74%) WAN
15 42 (13.42%) LAN
16 39 (12.46%) SQL
17 38 (12.14%) Incident Management
17 38 (12.14%) Windows 8
17 38 (12.14%) Windows Server 2012
18 37 (11.82%) VMware Infrastructure
18 37 (11.82%) Linux
18 37 (11.82%) TCP/IP
18 37 (11.82%) Citrix
19 35 (11.18%) Wi-Fi
20 34 (10.86%) VoIP
20 34 (10.86%) Microsoft Certification
21 33 (10.54%) DNS
21 33 (10.54%) Self-Motivation
22 32 (10.22%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (15.34%) MS Exchange
2 20 (6.39%) SharePoint
3 15 (4.79%) IIS
4 11 (3.51%) Exchange Server 2010
5 10 (3.19%) Exchange Server 2013
6 5 (1.60%) Tomcat
7 4 (1.28%) Apache
8 3 (0.96%) Exchange Server 2007
8 3 (0.96%) IBM Notes
9 2 (0.64%) CMS
9 2 (0.64%) IBM Domino
9 2 (0.64%) SharePoint 2010
9 2 (0.64%) SharePoint 2013
10 1 (0.32%) SharePoint Server
10 1 (0.32%) Skype for Business
Applications
1 95 (30.35%) Microsoft Office
2 6 (1.92%) Microsoft Excel
3 3 (0.96%) MS Visio
4 1 (0.32%) AutoCAD
Business Applications
1 4 (1.28%) Dynamics CRM
2 1 (0.32%) Dynamics NAV
2 1 (0.32%) Line 50
2 1 (0.32%) Sage X3
2 1 (0.32%) Siebel CRM
Cloud Services
1 90 (28.75%) Office 365
2 29 (9.27%) Microsoft Azure
3 15 (4.79%) SaaS
4 9 (2.88%) Mimecast
5 7 (2.24%) Amazon AWS
6 6 (1.92%) Azure Active Directory
6 6 (1.92%) iTunes
7 4 (1.28%) G Suite
8 2 (0.64%) Cloud Computing
8 2 (0.64%) Dynamics 365
8 2 (0.64%) OneDrive
Communications & Networking
1 60 (19.17%) Firewall
2 43 (13.74%) WAN
3 42 (13.42%) LAN
4 37 (11.82%) TCP/IP
5 35 (11.18%) Wi-Fi
6 34 (10.86%) VoIP
7 33 (10.54%) DNS
8 32 (10.22%) VPN
9 30 (9.58%) DHCP
10 26 (8.31%) WLAN
11 15 (4.79%) SAN
11 15 (4.79%) VLAN
12 10 (3.19%) PBX
13 8 (2.56%) ADSL
14 6 (1.92%) NAS
14 6 (1.92%) Remote Desktop
14 6 (1.92%) Wireless
15 5 (1.60%) Internet
15 5 (1.60%) WebEx
16 4 (1.28%) Intranet
Database & Business Intelligence
1 20 (6.39%) SQL Server
2 7 (2.24%) Hadoop
3 5 (1.60%) Big Data
3 5 (1.60%) MySQL
4 3 (0.96%) Oracle Database
4 3 (0.96%) SQL Server 2008
5 2 (0.64%) Adabas
6 1 (0.32%) Oracle Database 10g
6 1 (0.32%) PostgreSQL
6 1 (0.32%) SQL Server 2000
Development Applications
1 5 (1.60%) JIRA
2 1 (0.32%) Firebug
2 1 (0.32%) SQL Server Management Studio (SSMS)
General
1 24 (7.67%) Finance
2 15 (4.79%) Telecoms
3 9 (2.88%) Retail
4 7 (2.24%) Manufacturing
5 6 (1.92%) Marketing
6 5 (1.60%) Electronics
7 4 (1.28%) Back Office
8 3 (0.96%) Automotive
9 2 (0.64%) Banking
9 2 (0.64%) Billing
9 2 (0.64%) Games
9 2 (0.64%) Law
10 1 (0.32%) French Language
10 1 (0.32%) German Language
10 1 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.28%) RabbitMQ
1 4 (1.28%) Web Services
2 2 (0.64%) XML
3 1 (0.32%) .NET
3 1 (0.32%) CSS
3 1 (0.32%) HTML
3 1 (0.32%) WCF
3 1 (0.32%) Web Services Management
Miscellaneous
1 33 (10.54%) Self-Motivation
2 17 (5.43%) Analytical Skills
2 17 (5.43%) Driving Licence
3 14 (4.47%) Blackberry
3 14 (4.47%) iPhone
4 10 (3.19%) iPad
4 10 (3.19%) Video Conferencing
5 9 (2.88%) AS400
6 8 (2.56%) iSeries
7 4 (1.28%) Fintech
7 4 (1.28%) Private Cloud
7 4 (1.28%) Public Cloud
8 2 (0.64%) Digital Signage
8 2 (0.64%) EPoS
8 2 (0.64%) Fat Client
8 2 (0.64%) Linux Command Line
8 2 (0.64%) Online Banking
8 2 (0.64%) Thin Client
9 1 (0.32%) Client/Server
9 1 (0.32%) Life Science
Operating Systems
1 243 (77.64%) Windows
2 124 (39.62%) Windows Server
3 73 (23.32%) Windows 7
4 67 (21.41%) Windows 10
5 51 (16.29%) Windows Server 2008
6 38 (12.14%) Windows 8
6 38 (12.14%) Windows Server 2012
7 37 (11.82%) Linux
8 11 (3.51%) Android
8 11 (3.51%) Apple iOS
9 9 (2.88%) Windows Mobile
10 6 (1.92%) Mac OS
10 6 (1.92%) Mac OS X
11 5 (1.60%) CentOS
11 5 (1.60%) Windows Phone
12 4 (1.28%) Unix
13 2 (0.64%) HPUX
13 2 (0.64%) Windows Server 2003
13 2 (0.64%) Windows Vista
14 1 (0.32%) Ubuntu
Processes & Methodologies
1 63 (20.13%) ITIL
2 61 (19.49%) Problem-Solving
3 38 (12.14%) Incident Management
4 19 (6.07%) Service Management
5 18 (5.75%) Change Management
6 17 (5.43%) Service Delivery
7 15 (4.79%) Mentoring
8 13 (4.15%) Continuous Improvement
8 13 (4.15%) ITSM
8 13 (4.15%) Mobile Device Management
9 12 (3.83%) CRM
10 11 (3.51%) Business Continuity
10 11 (3.51%) Problem Management
11 10 (3.19%) Coaching
11 10 (3.19%) DevOps
12 9 (2.88%) Stakeholder Management
13 8 (2.56%) Break/Fix
13 8 (2.56%) Server Patching
14 7 (2.24%) Antivirus Management
15 6 (1.92%) Performance Optimisation
Programming Languages
1 39 (12.46%) SQL
2 7 (2.24%) PowerShell
3 4 (1.28%) Bash Shell
3 4 (1.28%) VBA
4 3 (0.96%) Java
4 3 (0.96%) Perl
4 3 (0.96%) Python
5 2 (0.64%) C
6 1 (0.32%) JavaScript
6 1 (0.32%) T-SQL
Qualifications
1 34 (10.86%) Microsoft Certification
2 27 (8.63%) Security Cleared
3 26 (8.31%) SC Cleared
4 15 (4.79%) MCP
5 14 (4.47%) MCSE
6 13 (4.15%) MCSA
7 10 (3.19%) A+ Certification
7 10 (3.19%) CCNA
7 10 (3.19%) Cisco Certification
8 7 (2.24%) ITIL Foundation Certificate
8 7 (2.24%) Network+ Certification
8 7 (2.24%) VMware Certified Professional (VCP)
9 6 (1.92%) MCDST
10 5 (1.60%) Degree
11 4 (1.28%) DBS Check
11 4 (1.28%) MOS
12 3 (0.96%) CCNP
12 3 (0.96%) ITIL Certification
13 2 (0.64%) CCIE
13 2 (0.64%) DV Cleared
Quality Assurance & Compliance
1 29 (9.27%) SLA
2 4 (1.28%) ISO/IEC 20000
3 2 (0.64%) ISO/IEC 27001
4 1 (0.32%) QA
System Software
1 169 (53.99%) Active Directory
2 37 (11.82%) VMware Infrastructure
3 27 (8.63%) Hyper-V
4 7 (2.24%) Docker
5 4 (1.28%) Firmware
6 3 (0.96%) VMware ESXi
6 3 (0.96%) XenApp
7 2 (0.64%) Terminal Services
7 2 (0.64%) Virtual Desktop
8 1 (0.32%) BitLocker
8 1 (0.32%) Forefront TMG
8 1 (0.32%) ISA Server
8 1 (0.32%) pfSense
8 1 (0.32%) Virtual Servers
8 1 (0.32%) vSphere
Systems Management
1 19 (6.07%) SCCM
2 5 (1.60%) Backup Exec
2 5 (1.60%) Microsoft Intune
2 5 (1.60%) WSUS
3 4 (1.28%) Grafana
3 4 (1.28%) Icinga
3 4 (1.28%) Nagios
3 4 (1.28%) Puppet
3 4 (1.28%) Systems Management Server (SMS)
4 3 (0.96%) Kubernetes
4 3 (0.96%) Perfmon
5 2 (0.64%) vCenter Server
6 1 (0.32%) CA Spectrum
6 1 (0.32%) Norton AntiVirus
6 1 (0.32%) PaperCut
6 1 (0.32%) XenMobile
6 1 (0.32%) ZENworks
Vendors
1 176 (56.23%) Microsoft
2 63 (20.13%) VMware
3 37 (11.82%) Citrix
4 26 (8.31%) Cisco
5 17 (5.43%) HP
6 15 (4.79%) Apple
7 11 (3.51%) IBM
8 10 (3.19%) Veeam
9 9 (2.88%) Ivanti
9 9 (2.88%) Sophos
10 7 (2.24%) NetApp
11 6 (1.92%) Oracle
11 6 (1.92%) ServiceNow
11 6 (1.92%) Veritas
12 5 (1.60%) Dell
12 5 (1.60%) Google
12 5 (1.60%) McAfee
12 5 (1.60%) MobileIron
12 5 (1.60%) SAP
13 4 (1.28%) CA