2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £31,500 per year, according to job vacancies posted during the 6 months leading to 7 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 Jul 2025
Same period 2024 Same period 2023
Rank 251 213 190
Rank change year-on-year -38 -23 +117
Permanent jobs requiring a 2nd Line Support 64 187 189
As % of all permanent jobs advertised in the South East 0.64% 1.05% 1.49%
As % of the Job Titles category 0.71% 1.11% 1.67%
Number of salaries quoted 64 165 177
10th Percentile £28,250 £26,250 £25,000
25th Percentile £29,000 £27,750 £27,500
Median annual salary (50th Percentile) £31,500 £30,000 £30,500
Median % change year-on-year +5.00% -1.64% +7.02%
75th Percentile £35,375 £35,000 £33,750
90th Percentile £42,500 £40,000 £37,500
England median annual salary £31,500 £31,500 £32,500
% change year-on-year - -3.08% +6.56%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 9,016 16,859 11,351
% of permanent jobs with a recognized job title 89.55% 94.27% 89.61%
Number of salaries quoted 4,989 11,948 7,689
10th Percentile £28,500 £27,750 £30,000
25th Percentile £37,574 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £70,000 £65,000 £71,250
90th Percentile £78,750 £77,500 £85,000
England median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 7 July 2025.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 7 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent +40 21 £30,000 - 5
Surrey +47 17 £40,000 +6.67% 6
Thames Valley +17 14 £31,250 -2.34% 4
Berkshire +14 8 £32,500 +14.04% 3
Oxfordshire +39 6 £30,500 -4.69%
Hampshire +24 5 £31,500 +5.00% 10
East Sussex +21 5 £29,000 -5.69% 2
Sussex +16 1 £35,000 - 1
West Sussex +9 1 £35,000 +16.67% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 7 July 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 42 (65.63%) Microsoft
2 39 (60.94%) Windows
2 39 (60.94%) Microsoft 365
3 33 (51.56%) Active Directory
4 30 (46.88%) Social Skills
5 28 (43.75%) Customer Service
6 24 (37.50%) Azure
7 23 (35.94%) Firewall
8 22 (34.38%) Hyper-V
9 21 (32.81%) Problem-Solving
10 18 (28.13%) Entra ID
11 17 (26.56%) VMware
12 16 (25.00%) SharePoint
12 16 (25.00%) Windows Server
13 14 (21.88%) DNS
13 14 (21.88%) Veeam
14 13 (20.31%) Microsoft Intune
14 13 (20.31%) TCP/IP
15 12 (18.75%) Client Onboarding
15 12 (18.75%) Onboarding
15 12 (18.75%) Microsoft Exchange
16 11 (17.19%) LAN
16 11 (17.19%) VPN
16 11 (17.19%) WAN
16 11 (17.19%) VMware Infrastructure
17 10 (15.63%) Cybersecurity
17 10 (15.63%) Citrix
18 9 (14.06%) Dell
18 9 (14.06%) Wi-Fi
18 9 (14.06%) Security Cleared

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (25.00%) SharePoint
2 12 (18.75%) Microsoft Exchange
Applications
1 3 (4.69%) Microsoft Office
Cloud Services
1 39 (60.94%) Microsoft 365
2 24 (37.50%) Azure
3 18 (28.13%) Entra ID
4 5 (7.81%) IaaS
4 5 (7.81%) OneDrive
5 1 (1.56%) Cloud Computing
5 1 (1.56%) Google Workspace
5 1 (1.56%) Mimecast
Communications & Networking
1 23 (35.94%) Firewall
2 14 (21.88%) DNS
3 13 (20.31%) TCP/IP
4 11 (17.19%) LAN
4 11 (17.19%) VPN
4 11 (17.19%) WAN
5 9 (14.06%) Wi-Fi
6 8 (12.50%) VLAN
7 6 (9.38%) VoIP
8 5 (7.81%) SAN
9 4 (6.25%) DHCP
10 3 (4.69%) SD-WAN
11 2 (3.13%) Internet
11 2 (3.13%) Intranet
11 2 (3.13%) Remote Desktop
12 1 (1.56%) Wireless
General
1 30 (46.88%) Social Skills
2 7 (10.94%) Telecoms
3 4 (6.25%) Law
4 3 (4.69%) Advertising
5 2 (3.13%) Finance
5 2 (3.13%) Legal
5 2 (3.13%) Manufacturing
6 1 (1.56%) Analytical Skills
6 1 (1.56%) Marketing
6 1 (1.56%) Retail
Libraries, Frameworks & Software Standards
1 5 (7.81%) SAML
Miscellaneous
1 12 (18.75%) Onboarding
2 6 (9.38%) Driving Licence
3 5 (7.81%) PKI
4 3 (4.69%) Management Information System
5 2 (3.13%) Data Protection Act
5 2 (3.13%) Enterprise Software
6 1 (1.56%) Data Centre
6 1 (1.56%) iPad
6 1 (1.56%) iPhone
6 1 (1.56%) Team-Oriented Environment
6 1 (1.56%) Video Conferencing
Operating Systems
1 39 (60.94%) Windows
2 16 (25.00%) Windows Server
3 5 (7.81%) Windows 10
4 2 (3.13%) Linux
5 1 (1.56%) Android
Processes & Methodologies
1 28 (43.75%) Customer Service
2 21 (32.81%) Problem-Solving
3 12 (18.75%) Client Onboarding
4 10 (15.63%) Cybersecurity
5 8 (12.50%) Infrastructure Engineering
6 6 (9.38%) Continuous Improvement
6 6 (9.38%) Incident Management
6 6 (9.38%) Presales
6 6 (9.38%) Project Management
7 5 (7.81%) Innovative Thinking
7 5 (7.81%) Malware Detection/Protection
7 5 (7.81%) Mentoring
7 5 (7.81%) Server Management
8 4 (6.25%) Mobile Device Management
9 3 (4.69%) Data Protection
9 3 (4.69%) Kalman Filter
9 3 (4.69%) Service Management
9 3 (4.69%) Time Management
10 2 (3.13%) Disaster Recovery
10 2 (3.13%) ITSM
Qualifications
1 9 (14.06%) Security Cleared
2 5 (7.81%) Azure Certification
2 5 (7.81%) CCNA
2 5 (7.81%) CCNP
2 5 (7.81%) Cisco Certification
2 5 (7.81%) MCP
2 5 (7.81%) VMware Certified Professional (VCP)
3 4 (6.25%) Degree
4 3 (4.69%) Microsoft Certification
4 3 (4.69%) SC Cleared
5 2 (3.13%) Master's Degree
5 2 (3.13%) MCSA
5 2 (3.13%) MCSE
6 1 (1.56%) A+ Certification
6 1 (1.56%) Computer Science Degree
6 1 (1.56%) DBS Check
6 1 (1.56%) MCITP
Quality Assurance & Compliance
1 6 (9.38%) SLA
2 5 (7.81%) GDPR
3 3 (4.69%) Cyber Essentials
System Software
1 33 (51.56%) Active Directory
2 22 (34.38%) Hyper-V
3 11 (17.19%) VMware Infrastructure
4 6 (9.38%) Virtual Desktop
5 5 (7.81%) VMware ESXi
Systems Management
1 13 (20.31%) Microsoft Intune
2 5 (7.81%) Single Sign-On
3 2 (3.13%) FortiGate
3 2 (3.13%) SCCM
3 2 (3.13%) SCOM
3 2 (3.13%) SCSM
4 1 (1.56%) Autotask
Vendors
1 42 (65.63%) Microsoft
2 17 (26.56%) VMware
3 14 (21.88%) Veeam
4 10 (15.63%) Citrix
5 9 (14.06%) Dell
6 8 (12.50%) Cisco
7 6 (9.38%) Datto
7 6 (9.38%) Sophos
8 5 (7.81%) WatchGuard
9 4 (6.25%) Meraki
10 2 (3.13%) Aruba
10 2 (3.13%) HP
10 2 (3.13%) Sage
11 1 (1.56%) Apple
11 1 (1.56%) Google