2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £31,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 264 230 206
Rank change year-on-year -34 -24 +93
Permanent jobs requiring a 2nd Line Support 51 172 215
As % of all permanent jobs advertised in the South East 0.53% 0.98% 1.55%
As % of the Job Titles category 0.61% 1.04% 1.72%
Number of salaries quoted 51 157 196
10th Percentile £28,250 £26,250 £25,000
25th Percentile £28,500 £28,000 £26,938
Median annual salary (50th Percentile) £31,500 £30,000 £30,500
Median % change year-on-year +5.00% -1.64% +8.93%
75th Percentile £34,750 £35,000 £34,050
90th Percentile £42,500 £38,750 £37,500
England median annual salary £31,500 £31,000 £32,000
% change year-on-year +1.61% -3.13% +6.67%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 8,425 16,577 12,528
% of permanent jobs with a recognized job title 86.99% 94.08% 90.09%
Number of salaries quoted 4,513 11,781 7,967
10th Percentile £30,000 £27,750 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £68,750 £65,000 £71,250
90th Percentile £77,500 £77,500 £85,000
England median annual salary £56,000 £52,500 £60,567
% change year-on-year +6.67% -13.32% +0.95%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 31 May 2025.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Surrey +45 15 £40,000 +6.67% 4
Kent +37 12 £29,500 +5.36% 1
Thames Valley +27 12 £31,250 -2.34% 4
Berkshire +29 8 £32,500 +8.33%
Hampshire +27 8 £30,750 +2.50% 18
Oxfordshire +26 4 £30,500 -4.69% 3
East Sussex +16 3 £29,000 -1.69%
West Sussex +16 1 £35,000 +16.67% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 31 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 32 (62.75%) Microsoft
2 29 (56.86%) Windows
2 29 (56.86%) Microsoft 365
3 27 (52.94%) Customer Service
4 23 (45.10%) Active Directory
5 20 (39.22%) Firewall
5 20 (39.22%) Social Skills
6 17 (33.33%) VMware
7 16 (31.37%) Problem-Solving
8 15 (29.41%) Hyper-V
9 14 (27.45%) Veeam
10 13 (25.49%) Azure
11 12 (23.53%) Client Onboarding
11 12 (23.53%) Onboarding
12 11 (21.57%) Telecoms
12 11 (21.57%) Dell
12 11 (21.57%) SharePoint
12 11 (21.57%) VMware Infrastructure
13 10 (19.61%) Citrix
14 9 (17.65%) WAN
15 8 (15.69%) SLA
15 8 (15.69%) Microsoft Exchange
15 8 (15.69%) LAN
15 8 (15.69%) Wi-Fi
15 8 (15.69%) Windows Server
15 8 (15.69%) Cybersecurity
15 8 (15.69%) Infrastructure Engineering
16 7 (13.73%) Entra ID
16 7 (13.73%) Driving Licence
16 7 (13.73%) Microsoft Intune

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (21.57%) SharePoint
2 8 (15.69%) Microsoft Exchange
Applications
1 2 (3.92%) Microsoft Office
Cloud Services
1 29 (56.86%) Microsoft 365
2 13 (25.49%) Azure
3 7 (13.73%) Entra ID
4 5 (9.80%) IaaS
4 5 (9.80%) OneDrive
5 1 (1.96%) Cloud Computing
5 1 (1.96%) Google Workspace
5 1 (1.96%) Mimecast
Communications & Networking
1 20 (39.22%) Firewall
2 9 (17.65%) WAN
3 8 (15.69%) LAN
3 8 (15.69%) Wi-Fi
4 7 (13.73%) DNS
5 6 (11.76%) VoIP
6 5 (9.80%) SAN
7 4 (7.84%) TCP/IP
7 4 (7.84%) VLAN
8 2 (3.92%) PBX
8 2 (3.92%) Remote Desktop
8 2 (3.92%) SD-WAN
9 1 (1.96%) DHCP
9 1 (1.96%) Internet
9 1 (1.96%) IPsec
9 1 (1.96%) VPN
General
1 20 (39.22%) Social Skills
2 11 (21.57%) Telecoms
3 4 (7.84%) Law
4 3 (5.88%) Advertising
Libraries, Frameworks & Software Standards
1 5 (9.80%) SAML
Miscellaneous
1 12 (23.53%) Onboarding
2 7 (13.73%) Driving Licence
3 5 (9.80%) PKI
4 3 (5.88%) Management Information System
5 1 (1.96%) iPad
Operating Systems
1 29 (56.86%) Windows
2 8 (15.69%) Windows Server
3 3 (5.88%) Windows 10
4 2 (3.92%) Linux
5 1 (1.96%) Mac OS
5 1 (1.96%) Windows 7
5 1 (1.96%) Windows 8
Processes & Methodologies
1 27 (52.94%) Customer Service
2 16 (31.37%) Problem-Solving
3 12 (23.53%) Client Onboarding
4 8 (15.69%) Cybersecurity
4 8 (15.69%) Infrastructure Engineering
5 6 (11.76%) Presales
6 5 (9.80%) Innovative Thinking
6 5 (9.80%) Project Management
6 5 (9.80%) Server Management
7 4 (7.84%) Mobile Device Management
8 3 (5.88%) Kalman Filter
8 3 (5.88%) Migration
8 3 (5.88%) Time Management
9 2 (3.92%) Continuous Improvement
9 2 (3.92%) CRM
9 2 (3.92%) Incident Management
9 2 (3.92%) Information Security
9 2 (3.92%) ITSM
9 2 (3.92%) Service Management
9 2 (3.92%) User Experience
Qualifications
1 6 (11.76%) CCNA
1 6 (11.76%) Cisco Certification
2 5 (9.80%) Azure Certification
2 5 (9.80%) CCNP
2 5 (9.80%) Security Cleared
2 5 (9.80%) VMware Certified Professional (VCP)
3 3 (5.88%) MCP
3 3 (5.88%) SC Cleared
4 1 (1.96%) DBS Check
4 1 (1.96%) Microsoft Certification
Quality Assurance & Compliance
1 8 (15.69%) SLA
2 5 (9.80%) GDPR
3 3 (5.88%) Cyber Essentials
System Software
1 23 (45.10%) Active Directory
2 15 (29.41%) Hyper-V
3 11 (21.57%) VMware Infrastructure
4 6 (11.76%) Virtual Desktop
5 5 (9.80%) VMware ESXi
Systems Management
1 7 (13.73%) Microsoft Intune
2 5 (9.80%) Single Sign-On
3 2 (3.92%) SCCM
3 2 (3.92%) SCOM
3 2 (3.92%) SCSM
4 1 (1.96%) Autotask
Vendors
1 32 (62.75%) Microsoft
2 17 (33.33%) VMware
3 14 (27.45%) Veeam
4 11 (21.57%) Dell
5 10 (19.61%) Citrix
6 5 (9.80%) WatchGuard
7 4 (7.84%) Datto
7 4 (7.84%) Sophos
8 3 (5.88%) Cisco
9 2 (3.92%) Draytek
9 2 (3.92%) HP
9 2 (3.92%) Ubiquiti
10 1 (1.96%) Apple
10 1 (1.96%) Google
10 1 (1.96%) Meraki