1st Line Service Desk Analyst Job Trends in Caerphilly

First Line Service Desk Analyst
South Wales > Caerphilly

The median First Line Service Desk Analyst salary in Caerphilly is £28,000 per year, according to job vacancies posted during the 6 months leading to 25 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jun 2026
Same period 2025 Same period 2024
Rank 20 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Service Desk Analyst 1 0 0
As % of all permanent jobs in Caerphilly 1.28% - -
As % of the Job Titles category 1.32% - -
Number of salaries quoted 1 0 0
Median annual salary (50th Percentile) £28,000 - -
South Wales median annual salary £28,000 - £25,500

All Permanent IT Job Roles
Caerphilly

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Caerphilly. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Caerphilly with a recognized job title 76 4 26
% of permanent jobs with a recognized job title 97.44% 30.77% 66.67%
Number of salaries quoted 60 4 26
10th Percentile £28,500 £23,979 £24,424
25th Percentile £35,000 £24,691 £25,858
Median annual salary (50th Percentile) £45,000 £25,087 £45,000
Median % change year-on-year +79.38% -44.25% +12.50%
75th Percentile - - £49,375
90th Percentile £68,875 - £50,000
South Wales median annual salary £50,000 £52,000 £45,000
% change year-on-year -3.85% +15.56% -8.26%

1st Line Service Desk Analyst
Job Vacancy Trend in Caerphilly

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in Caerphilly.

1st Line Service Desk Analyst job vacancy trend in Caerphilly

1st Line Service Desk Analyst Skill Set
Top 14 Co-Occurring Skills & Capabilities in Caerphilly

For the 6 months to 25 June 2026, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Caerphilly region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Collaborative Working
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Customer Service
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Systems Management Server (SMS)
1 1 (100.00%) Wi-Fi
1 1 (100.00%) Windows

1st Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in Caerphilly by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) Wi-Fi
General
1 1 (100.00%) Public Sector
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Collaborative Working
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Customer Service
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Systems Management Server (SMS)
Vendors
1 1 (100.00%) Microsoft