Period
to 19 September 2018

The median annual salary for a Service Desk Support was £19,000 in advertised job vacancies in Cambridge during the 6 months to 19 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
Cambridgeshire > Cambridge
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 153 174 146
Rank change year-on-year +21 -28 +2
Permanent jobs requiring a Service Desk Support 5 2 2
As % of all permanent IT jobs advertised in Cambridge 0.21% 0.074% 0.084%
As % of the Job Titles category 0.21% 0.076% 0.086%
Number of salaries quoted 5 1 2
Cambridge median annual salary £19,000 £21,500 £23,750
Median salary % change year-on-year -11.63% -9.47% +15.85%
10th Percentile £17,500 £20,750 £23,075
90th Percentile £27,500 £22,250 £25,025
Cambridgeshire median annual salary £20,750 £27,500 £22,000
% change year-on-year -24.55% +25.00% +7.32%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridge
Permanent vacancies in Cambridge with a recognized job title 2,343 2,643 2,318
% of permanent IT jobs with a recognized job title 96.14% 97.96% 97.11%
Number of salaries quoted 1,692 2,040 1,927
Cambridge median annual salary £47,500 £46,902 £45,000
Median salary % change year-on-year +1.27% +4.23% +3.45%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £70,000 £70,000 £66,250
Cambridgeshire median annual salary £45,000 £45,000 £45,000

Service Desk Support
Job Vacancy Trend in Cambridge

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for Service Desk Support in Cambridge

Service Desk Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in Cambridge.

Salary trend for Service Desk Support in Cambridge

Service Desk Support
Salary Histogram in Cambridge

The salary distribution of IT jobs citing Service Desk Support in Cambridge over the 6 months to 19 September 2018.

Salary histogram for Service Desk Support in Cambridge

Service Desk Support Skill Set
Top 22 Co-occurring IT Skills in Cambridge

For the 6 months to 19 September 2018, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region featuring Service Desk Support in the job title.

1 5 (100.00%) ITIL
2 4 (80.00%) Windows
2 4 (80.00%) Active Directory
2 4 (80.00%) Office 365
3 3 (60.00%) Microsoft Office
3 3 (60.00%) Microsoft
3 3 (60.00%) Banking
3 3 (60.00%) Mentoring
3 3 (60.00%) Windows 10
3 3 (60.00%) MCITP
3 3 (60.00%) Windows 7
3 3 (60.00%) Microsoft Certification
3 3 (60.00%) Finance
4 1 (20.00%) Linux
4 1 (20.00%) VoIP
4 1 (20.00%) SLA
4 1 (20.00%) Service Delivery
4 1 (20.00%) Degree
4 1 (20.00%) Mac OS
4 1 (20.00%) Asset Management
4 1 (20.00%) DevOps
4 1 (20.00%) Line Management

Service Desk Support Skill Set
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 4 (80.00%) Office 365
Communications & Networking
1 1 (20.00%) VoIP
General
1 3 (60.00%) Banking
1 3 (60.00%) Finance
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows 10
2 3 (60.00%) Windows 7
3 1 (20.00%) Linux
3 1 (20.00%) Mac OS
Processes & Methodologies
1 5 (100.00%) ITIL
2 3 (60.00%) Mentoring
3 1 (20.00%) Asset Management
3 1 (20.00%) DevOps
3 1 (20.00%) Line Management
3 1 (20.00%) Service Delivery
Qualifications
1 3 (60.00%) MCITP
1 3 (60.00%) Microsoft Certification
2 1 (20.00%) Degree
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 4 (80.00%) Active Directory
Vendors
1 3 (60.00%) Microsoft