Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Cambridge with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Cambridgeshire > Cambridge
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 138 155 108
Rank change year-on-year +17 -47 +24
Permanent jobs citing SLA 24 16 46
As % of all permanent IT jobs advertised in Cambridge 0.95% 0.60% 1.88%
As % of the Quality Assurance & Compliance category 7.89% 9.76% 18.11%
Number of salaries quoted 2 23 50
Cambridge median annual salary £22,500 £38,000 £41,750
Median salary % change year-on-year -40.79% -8.98% +39.17%
10th Percentile £21,300 £21,250 £25,063
90th Percentile £23,700 £51,500 £63,875
Cambridgeshire median annual salary £42,000 £31,000 £34,500
% change year-on-year +35.48% -10.14% +15.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridge with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cambridge
Permanent vacancies with a requirement for quality assurance or compliance skills 304 164 254
As % of all permanent IT jobs advertised in Cambridge 11.97% 6.12% 10.38%
Number of salaries quoted 162 116 223
Cambridge median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +11.76%
10th Percentile £31,025 £29,750 £31,500
90th Percentile £67,950 £68,750 £64,750
Cambridgeshire median annual salary £44,000 £42,500 £47,500
% change year-on-year +3.53% -10.53% +17.28%

SLA
Job Vacancy Trend in Cambridge

Job postings citing SLA as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for SLA in Cambridge

SLA
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cambridge.

Salary trend for SLA in Cambridge

For the 6 months to 20 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region with a requirement for SLA.

1 21 (87.50%) Windows
2 13 (54.17%) ITIL
3 12 (50.00%) Service Delivery
4 11 (45.83%) Problem-Solving
5 10 (41.67%) Problem Management
5 10 (41.67%) Continuous Improvement
5 10 (41.67%) Active Directory
6 8 (33.33%) WebEx
7 7 (29.17%) Degree
7 7 (29.17%) Veeam
8 6 (25.00%) EMC NetWorker
8 6 (25.00%) Release Management
8 6 (25.00%) Data Centre
8 6 (25.00%) Capacity Management
8 6 (25.00%) Enterprise Storage
8 6 (25.00%) Performance Optimisation
8 6 (25.00%) EMC
8 6 (25.00%) Perl
8 6 (25.00%) Unix
8 6 (25.00%) Configuration Management
8 6 (25.00%) Network+ Certification
8 6 (25.00%) Backup Exec
9 5 (20.83%) Agile Software Development
9 5 (20.83%) Management Information System
9 5 (20.83%) Internet
9 5 (20.83%) CCNA
9 5 (20.83%) Change Management
9 5 (20.83%) Firewall
9 5 (20.83%) Service Management
9 5 (20.83%) MCSE

SLA
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) MS Exchange
Applications
1 4 (16.67%) Acrobat
1 4 (16.67%) Microsoft Excel
1 4 (16.67%) Microsoft Office
1 4 (16.67%) Microsoft PowerPoint
1 4 (16.67%) Microsoft Project
1 4 (16.67%) MS Visio
Business Applications
1 4 (16.67%) Remedy ITSM
Cloud Services
1 5 (20.83%) Office 365
2 1 (4.17%) Microsoft Azure
Communications & Networking
1 8 (33.33%) WebEx
2 5 (20.83%) Firewall
2 5 (20.83%) Internet
2 5 (20.83%) WAN
3 4 (16.67%) Remote Desktop
3 4 (16.67%) VPN
4 1 (4.17%) DHCP
4 1 (4.17%) Ethernet
4 1 (4.17%) SMS
4 1 (4.17%) TCP/IP
4 1 (4.17%) VoIP
4 1 (4.17%) Wireless
General
1 4 (16.67%) Telecoms
Job Titles
1 5 (20.83%) Network Engineer
2 4 (16.67%) Analyst
2 4 (16.67%) Senior Analyst
2 4 (16.67%) Senior Support Analyst
2 4 (16.67%) Support Analyst
3 1 (4.17%) 1st Line Support
3 1 (4.17%) First Line Help Desk Support
3 1 (4.17%) Head of Delivery
3 1 (4.17%) Head of Service Delivery
3 1 (4.17%) Head of Service Management
3 1 (4.17%) Help Desk Support
3 1 (4.17%) Infrastructure Engineer
3 1 (4.17%) Junior
3 1 (4.17%) Junior Help Desk Support
3 1 (4.17%) Service Desk Agent
3 1 (4.17%) Service Desk Support
3 1 (4.17%) Team Leader
Libraries, Frameworks & Software Standards
1 4 (16.67%) CSS
Miscellaneous
1 6 (25.00%) Data Centre
1 6 (25.00%) Enterprise Storage
2 5 (20.83%) Management Information System
3 4 (16.67%) Biotechnology
3 4 (16.67%) iPad
4 1 (4.17%) Analytical Skills
4 1 (4.17%) Client/Server
Operating Systems
1 21 (87.50%) Windows
2 6 (25.00%) Unix
3 5 (20.83%) Mac OS
4 4 (16.67%) Mac OS X
4 4 (16.67%) Windows 10
4 4 (16.67%) Windows 2000
4 4 (16.67%) Windows 7
4 4 (16.67%) Windows XP
5 1 (4.17%) Linux
Processes & Methodologies
1 13 (54.17%) ITIL
2 12 (50.00%) Service Delivery
3 11 (45.83%) Problem-Solving
4 10 (41.67%) Continuous Improvement
4 10 (41.67%) Problem Management
5 6 (25.00%) Capacity Management
5 6 (25.00%) Configuration Management
5 6 (25.00%) Performance Optimisation
5 6 (25.00%) Release Management
6 5 (20.83%) Agile Software Development
6 5 (20.83%) Change Management
6 5 (20.83%) Network Architecture
6 5 (20.83%) Proactive Monitoring
6 5 (20.83%) Service Management
6 5 (20.83%) Strategic Thinking
7 4 (16.67%) Information Management
7 4 (16.67%) ITSM
7 4 (16.67%) Statistics
7 4 (16.67%) Vendor Relationship Management
8 1 (4.17%) Infrastructure Engineering
Programming Languages
1 6 (25.00%) Perl
Qualifications
1 7 (29.17%) Degree
2 6 (25.00%) Network+ Certification
3 5 (20.83%) CCNA
3 5 (20.83%) Cisco Certification
3 5 (20.83%) MCP
3 5 (20.83%) MCSE
3 5 (20.83%) Microsoft Certification
4 1 (4.17%) A+ Certification
4 1 (4.17%) ACDT
4 1 (4.17%) ACHDS
4 1 (4.17%) ACTC
4 1 (4.17%) ITIL Foundation Certificate
4 1 (4.17%) MCDST
4 1 (4.17%) MCSA
4 1 (4.17%) MCSM
Quality Assurance & Compliance
1 5 (20.83%) Cyber Essentials
System Software
1 10 (41.67%) Active Directory
2 1 (4.17%) VMware Infrastructure
Systems Management
1 6 (25.00%) Backup Exec
1 6 (25.00%) EMC NetWorker
2 4 (16.67%) Microsoft Intune
2 4 (16.67%) ServiceCenter
2 4 (16.67%) Systems Management Server (SMS)
Vendors
1 7 (29.17%) Veeam
2 6 (25.00%) EMC
3 5 (20.83%) Cisco
4 4 (16.67%) Adobe
4 4 (16.67%) Bomgar
4 4 (16.67%) HP
4 4 (16.67%) MobileIron
4 4 (16.67%) Peregrine
4 4 (16.67%) Remedy
4 4 (16.67%) ServiceNow
5 1 (4.17%) Apple
5 1 (4.17%) Microsoft
5 1 (4.17%) VMware