Period
to 19 April 2019

The following table provides summary statistics for permanent job vacancies advertised in Cambridge with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Cambridgeshire > Cambridge
6 months to
19 Apr 2019
Same period 2018 Same period 2017
Rank 110 166 138
Rank change year-on-year +56 -28 -18
Permanent jobs citing SLA 29 30 20
As % of all permanent IT jobs advertised in Cambridge 1.58% 0.87% 0.81%
As % of the Quality Assurance & Compliance category 11.79% 11.45% 10.26%
Number of salaries quoted 18 28 36
Cambridge median annual salary £25,250 £24,000 £42,500
Median salary % change year-on-year +5.21% -43.53% +21.43%
10th Percentile £21,888 £19,000 £31,875
90th Percentile £60,650 £42,000 £47,500
Cambridgeshire median annual salary £31,500 £37,500 £40,000
% change year-on-year -16.00% -6.25% +12.68%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridge with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cambridge
Permanent vacancies with a requirement for quality assurance or compliance skills 246 262 195
As % of all permanent IT jobs advertised in Cambridge 13.44% 7.64% 7.88%
Number of salaries quoted 131 130 158
Cambridge median annual salary £47,500 £45,500 £45,000
Median salary % change year-on-year +4.40% +1.11% -
10th Percentile £28,750 £28,625 £31,250
90th Percentile £67,500 £70,000 £60,625
Cambridgeshire median annual salary £45,000 £42,500 £44,000
% change year-on-year +5.88% -3.41% -2.22%

SLA
Job Vacancy Trend in Cambridge

Job postings citing SLA as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for SLA in Cambridge

SLA
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cambridge.

Salary trend for SLA in Cambridge

SLA
Salary Histogram in Cambridge

The salary distribution of IT jobs citing SLA in Cambridge over the 6 months to 19 April 2019.

Salary histogram for SLA in Cambridge

For the 6 months to 19 April 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region with a requirement for SLA.

1 11 (37.93%) Microsoft Office
2 10 (34.48%) Problem-Solving
3 9 (31.03%) Microsoft Excel
4 8 (27.59%) Firewall
5 7 (24.14%) VPN
5 7 (24.14%) Active Directory
6 6 (20.69%) HP
6 6 (20.69%) Cisco
6 6 (20.69%) Microsoft
6 6 (20.69%) ITIL
6 6 (20.69%) Windows
6 6 (20.69%) Service Delivery
6 6 (20.69%) Office 365
6 6 (20.69%) ServiceNow
6 6 (20.69%) Break/Fix
7 5 (17.24%) Process Improvement
7 5 (17.24%) Data Quality
7 5 (17.24%) F5
7 5 (17.24%) Master Data Management
7 5 (17.24%) Coaching
7 5 (17.24%) Retail
7 5 (17.24%) Data Management
7 5 (17.24%) Change Management
7 5 (17.24%) Internet
7 5 (17.24%) Finance
7 5 (17.24%) SAP
7 5 (17.24%) MS Visio
7 5 (17.24%) Cisco Certification
8 4 (13.79%) Microsoft Certification
8 4 (13.79%) CCNA

SLA
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) MS Exchange
Applications
1 11 (37.93%) Microsoft Office
2 9 (31.03%) Microsoft Excel
3 5 (17.24%) MS Visio
4 4 (13.79%) Acrobat
4 4 (13.79%) Microsoft PowerPoint
4 4 (13.79%) Microsoft Project
Business Applications
1 4 (13.79%) Remedy ITSM
Cloud Services
1 6 (20.69%) Office 365
2 2 (6.90%) Microsoft Azure
Communications & Networking
1 8 (27.59%) Firewall
2 7 (24.14%) VPN
3 5 (17.24%) Internet
4 4 (13.79%) Cisco ISE
4 4 (13.79%) Cisco Nexus
4 4 (13.79%) IP Telephony
4 4 (13.79%) Remote Desktop
4 4 (13.79%) WebEx
4 4 (13.79%) Wi-Fi
5 3 (10.34%) LAN
5 3 (10.34%) SAN
5 3 (10.34%) VLAN
5 3 (10.34%) VoIP
5 3 (10.34%) WAN
6 2 (6.90%) DHCP
6 2 (6.90%) DNS
6 2 (6.90%) TCP/IP
7 1 (3.45%) Cisco ASA
7 1 (3.45%) MPLS
7 1 (3.45%) NetScaler
General
1 5 (17.24%) Finance
1 5 (17.24%) Retail
2 2 (6.90%) Telecoms
3 1 (3.45%) Aerospace
3 1 (3.45%) Manufacturing
Job Titles
1 5 (17.24%) Administrator
1 5 (17.24%) Data Administrator
1 5 (17.24%) Master Data Administrator
1 5 (17.24%) Network Engineer
1 5 (17.24%) Service Manager
1 5 (17.24%) Support Engineer
2 4 (13.79%) Service Desk Manager
3 3 (10.34%) Analyst
3 3 (10.34%) Desktop Engineer
3 3 (10.34%) Desktop Support
3 3 (10.34%) Desktop Support Engineer
4 2 (6.90%) Applications Support
4 2 (6.90%) Applications Support Analyst
4 2 (6.90%) Support Analyst
5 1 (3.45%) IT Manager
5 1 (3.45%) Products Support Analyst
5 1 (3.45%) Senior Network Engineer
5 1 (3.45%) Service Analyst
5 1 (3.45%) Service Desk Analyst
5 1 (3.45%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (13.79%) CSS
2 2 (6.90%) .NET
Miscellaneous
1 4 (13.79%) iPad
1 4 (13.79%) Management Information System
1 4 (13.79%) Video Conferencing
2 3 (10.34%) CMDB
2 3 (10.34%) Data Centre
3 2 (6.90%) Fintech
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Driving Licence
4 1 (3.45%) Life Science
4 1 (3.45%) Self-Motivation
Operating Systems
1 6 (20.69%) Windows
2 4 (13.79%) Mac OS
2 4 (13.79%) Windows 10
2 4 (13.79%) Windows 2000
2 4 (13.79%) Windows 7
2 4 (13.79%) Windows XP
3 2 (6.90%) Windows Server
Processes & Methodologies
1 10 (34.48%) Problem-Solving
2 6 (20.69%) Break/Fix
2 6 (20.69%) ITIL
2 6 (20.69%) Service Delivery
3 5 (17.24%) Change Management
3 5 (17.24%) Coaching
3 5 (17.24%) Data Management
3 5 (17.24%) Master Data Management
3 5 (17.24%) Process Improvement
4 4 (13.79%) Continuous Improvement
4 4 (13.79%) Decision-Making
4 4 (13.79%) Information Management
4 4 (13.79%) ITSM
4 4 (13.79%) Network Management
4 4 (13.79%) Problem Management
4 4 (13.79%) Service Management
4 4 (13.79%) Statistics
4 4 (13.79%) Vendor Relationship Management
5 3 (10.34%) Case Management
5 3 (10.34%) Collaborative Working
Programming Languages
1 2 (6.90%) Java
1 2 (6.90%) PowerShell
Qualifications
1 5 (17.24%) Cisco Certification
2 4 (13.79%) CCNA
2 4 (13.79%) MCP
2 4 (13.79%) MCSE
2 4 (13.79%) Microsoft Certification
3 2 (6.90%) A+ Certification
3 2 (6.90%) Computer Science Degree
3 2 (6.90%) Degree
4 1 (3.45%) CCNP
Quality Assurance & Compliance
1 5 (17.24%) Data Quality
System Software
1 7 (24.14%) Active Directory
2 2 (6.90%) Hyper-V
2 2 (6.90%) VMware Infrastructure
Systems Management
1 4 (13.79%) Cisco CUCM
1 4 (13.79%) Microsoft Intune
1 4 (13.79%) ServiceCenter
1 4 (13.79%) Systems Management Server (SMS)
2 1 (3.45%) FortiGate
Vendors
1 6 (20.69%) Cisco
1 6 (20.69%) HP
1 6 (20.69%) Microsoft
1 6 (20.69%) ServiceNow
2 5 (17.24%) F5
2 5 (17.24%) SAP
3 4 (13.79%) Adobe
3 4 (13.79%) Bomgar
3 4 (13.79%) MobileIron
3 4 (13.79%) Peregrine
3 4 (13.79%) Polycom
3 4 (13.79%) Remedy
3 4 (13.79%) WorldPay
4 2 (6.90%) VMware
5 1 (3.45%) CheckPoint
5 1 (3.45%) Citrix
5 1 (3.45%) Draytek
5 1 (3.45%) Fortinet
5 1 (3.45%) Huawei
5 1 (3.45%) SonicWALL