2nd Line Service Desk Analyst Jobs in Cambridgeshire

Second Line Service Desk Analyst
East of England > Cambridgeshire

The median Second Line Service Desk Analyst salary in Cambridgeshire is £30,750 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 62 101 -
Rank change year-on-year +39 - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 1 0
As % of all permanent jobs advertised in Cambridgeshire 0.20% 0.061% -
As % of the Job Titles category 0.21% 0.065% -
Number of salaries quoted 1 1 0
10th Percentile - - -
25th Percentile £29,625 - -
Median annual salary (50th Percentile) £30,750 £35,000 -
Median % change year-on-year -12.14% - -
75th Percentile £31,875 - -
90th Percentile - - -
East of England median annual salary £30,750 £35,000 £24,000
% change year-on-year -12.14% +45.83% -17.24%

All Permanent IT Job Vacancies
Cambridgeshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Cambridgeshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Cambridgeshire with a recognized job title 466 1,539 1,149
% of permanent jobs with a recognized job title 95.30% 93.78% 85.81%
Number of salaries quoted 301 1,180 553
10th Percentile £27,750 £26,700 £27,500
25th Percentile £38,000 £35,806 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £54,000
Median % change year-on-year -4.76% -2.78% +8.00%
75th Percentile £63,750 £68,788 £70,000
90th Percentile £77,500 £80,001 £85,000
East of England median annual salary £50,000 £47,500 £55,000
% change year-on-year +5.26% -13.64% +10.00%

2nd Line Service Desk Analyst
Job Vacancy Trend in Cambridgeshire

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for 2nd Line Service Desk Analyst in Cambridgeshire

2nd Line Service Desk Analyst
Salary Trend in Cambridgeshire

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in Cambridgeshire.

Salary trend for 2nd Line Service Desk Analyst in Cambridgeshire

2nd Line Service Desk Analyst Skill Set
Top 25 Co-occurring Skills and Capabilities in Cambridgeshire

For the 6 months to 30 May 2025, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) Windows
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) Bluetooth
1 1 (100.00%) SLA
1 1 (100.00%) Microsoft
1 1 (100.00%) Active Directory
1 1 (100.00%) Apple
1 1 (100.00%) Service Delivery
1 1 (100.00%) Law
1 1 (100.00%) Degree
1 1 (100.00%) Draytek
1 1 (100.00%) Android
1 1 (100.00%) Mac OS
1 1 (100.00%) Hyper-V
1 1 (100.00%) Azure
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Mentoring
1 1 (100.00%) Coaching
1 1 (100.00%) Entra ID
1 1 (100.00%) Remote Desktop
1 1 (100.00%) Windows Server
1 1 (100.00%) GDPR
1 1 (100.00%) N-able
1 1 (100.00%) Customer Service

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Azure
1 1 (100.00%) Entra ID
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) Bluetooth
1 1 (100.00%) Remote Desktop
General
1 1 (100.00%) Law
Operating Systems
1 1 (100.00%) Android
1 1 (100.00%) Mac OS
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) Coaching
1 1 (100.00%) Customer Service
1 1 (100.00%) Mentoring
1 1 (100.00%) Service Delivery
Qualifications
1 1 (100.00%) Degree
Quality Assurance & Compliance
1 1 (100.00%) GDPR
1 1 (100.00%) SLA
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) Hyper-V
Vendors
1 1 (100.00%) Apple
1 1 (100.00%) Draytek
1 1 (100.00%) Microsoft
1 1 (100.00%) N-able