The median annual salary for a 2nd Line Support was £25,250 in advertised job vacancies in Cardiff during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South Wales / Cardiff
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 59 74 68
Rank change year-on-year +15 -6  
Permanent jobs requiring a 2nd Line Support 6 1 3
As % of all permanent IT jobs advertised in Cardiff 1.08% 0.14% 0.45%
As % of the Job Titles category 1.09% 0.15% 0.47%
Number of salaries quoted 6 1 2
Median salary £25,250 £23,000 £23,250
Median salary % change year-on-year +9.78% -1.07%  
90% offered a salary of more than £22,000 £23,000 £20,650
10% offered a salary of more than £26,000 £23,000 £25,850
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Cardiff. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Cardiff
Permanent job vacancies with a job title containing a recognized job role 548 683 642
As % of all permanent IT job vacancies advertised in Cardiff 98.56% 97.85% 97.13%
Number of salaries quoted 493 547 561
Median salary £37,500 £35,500 £35,500
Median salary % change year-on-year +5.63% -  
90% offered a salary of more than £25,000 £23,000 £24,500
10% offered a salary of more than £52,500 £52,500 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Cardiff

The job posting trend of jobs advertised in Cardiff that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cardiff.

Salary trend for 2nd Line Support in Cardiff

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cardiff

For the 6 months to 27 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 2nd Line Support in the job title.

1 15 (93.75%) Windows
2 11 (68.75%) Active Directory
3 8 (50.00%) Windows 7
4 7 (43.75%) Microsoft
5 4 (25.00%) Windows Server
5 4 (25.00%) VMware
5 4 (25.00%) Avaya
5 4 (25.00%) SLA
6 3 (18.75%) DHCP
6 3 (18.75%) MS Excel
6 3 (18.75%) Asset Management
6 3 (18.75%) Visualfiles
6 3 (18.75%) DNS
6 3 (18.75%) Application Packaging
6 3 (18.75%) Windows Server 2012
6 3 (18.75%) Office 365
7 2 (12.50%) Windows 8
7 2 (12.50%) Remote Desktop
7 2 (12.50%) iManage
7 2 (12.50%) Legal
7 2 (12.50%) Windows Server 2008
7 2 (12.50%) Finance
7 2 (12.50%) Firewall
7 2 (12.50%) MS Office
7 2 (12.50%) LAN
7 2 (12.50%) VoIP
7 2 (12.50%) WAN
8 1 (6.25%) IBM
8 1 (6.25%) Ethernet
8 1 (6.25%) TCP/IP

2nd Line Support Skill Set
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Apache
1 1 (6.25%) CMS
1 1 (6.25%) Exchange Server 2007
1 1 (6.25%) Exchange Server 2010
1 1 (6.25%) JBoss
1 1 (6.25%) MS Exchange
1 1 (6.25%) Sitecore CMS
1 1 (6.25%) Tomcat
1 1 (6.25%) Umbraco
1 1 (6.25%) WebSphere
Applications
1 3 (18.75%) MS Excel
2 2 (12.50%) MS Office
Business Applications
1 3 (18.75%) Visualfiles
Cloud Services
1 3 (18.75%) Office 365
Communications & Networking
1 3 (18.75%) DHCP
1 3 (18.75%) DNS
2 2 (12.50%) Firewall
2 2 (12.50%) LAN
2 2 (12.50%) Remote Desktop
2 2 (12.50%) VoIP
2 2 (12.50%) WAN
3 1 (6.25%) Ethernet
3 1 (6.25%) MPLS
3 1 (6.25%) TCP/IP
3 1 (6.25%) VPN
3 1 (6.25%) Wi-Fi
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 2 (12.50%) Finance
1 2 (12.50%) Legal
2 1 (6.25%) Advertising
2 1 (6.25%) Law
Libraries, Frameworks & Software Standards
1 1 (6.25%) .NET
1 1 (6.25%) Apache Flex
1 1 (6.25%) ASP.NET
1 1 (6.25%) CSS
1 1 (6.25%) HTML
1 1 (6.25%) XHTML
1 1 (6.25%) XML
1 1 (6.25%) XSLT
Miscellaneous
1 1 (6.25%) Analytical Skills
1 1 (6.25%) AS400
1 1 (6.25%) Client/Server
Operating Systems
1 15 (93.75%) Windows
2 8 (50.00%) Windows 7
3 4 (25.00%) Windows Server
4 3 (18.75%) Windows Server 2012
5 2 (12.50%) Windows 8
5 2 (12.50%) Windows Server 2008
6 1 (6.25%) Linux
6 1 (6.25%) Red Hat Enterprise Linux
6 1 (6.25%) Windows 10
6 1 (6.25%) Windows Server 2003
6 1 (6.25%) Windows XP
Processes & Methodologies
1 3 (18.75%) Application Packaging
1 3 (18.75%) Asset Management
2 1 (6.25%) Case Management
2 1 (6.25%) Content Management
2 1 (6.25%) CRM
2 1 (6.25%) Document Management
2 1 (6.25%) Incident Management
2 1 (6.25%) ITIL
2 1 (6.25%) Mobile Device Management
2 1 (6.25%) Performance Engineering
2 1 (6.25%) Problem Management
2 1 (6.25%) Risk Management
2 1 (6.25%) Service Delivery
2 1 (6.25%) Service Management
2 1 (6.25%) Time Management
2 1 (6.25%) Web Development
Programming Languages
1 1 (6.25%) C
1 1 (6.25%) C#
Qualifications
1 1 (6.25%) CCNA
1 1 (6.25%) Cisco Certification
1 1 (6.25%) ITIL Certification
1 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 4 (25.00%) SLA
System Software
1 11 (68.75%) Active Directory
2 1 (6.25%) Firmware
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) XenServer
Systems Management
1 1 (6.25%) NetBackup
1 1 (6.25%) WhatsUp Gold
Vendors
1 7 (43.75%) Microsoft
2 4 (25.00%) Avaya
2 4 (25.00%) VMware
3 2 (12.50%) iManage
4 1 (6.25%) AppDynamics
4 1 (6.25%) Blue Coat
4 1 (6.25%) Citrix
4 1 (6.25%) F5
4 1 (6.25%) HP
4 1 (6.25%) IBM
4 1 (6.25%) Intel
4 1 (6.25%) Palo Alto
4 1 (6.25%) Red Hat
4 1 (6.25%) Sitecore