Period
to 19 November 2017

The median annual salary for a 2nd Line Support was £27,750 in advertised job vacancies in Cardiff during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South Wales > Cardiff
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 73 91 104
Rank change year-on-year +18 +13 -12
Permanent jobs requiring a 2nd Line Support 6 19 12
As % of all permanent IT jobs advertised in Cardiff 0.76% 1.39% 0.76%
As % of the Job Titles category 0.77% 1.42% 0.77%
Number of salaries quoted 6 18 12
Cardiff median annual salary £27,750 £22,750 £20,500
Median salary % change year-on-year +21.98% +10.98% -18.00%
10th Percentile £22,125 £18,300 £18,750
90th Percentile £30,250 £29,425 £27,300
South Wales median annual salary £27,000 £22,500 £22,000
% change year-on-year +20.00% +2.27% -12.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cardiff
Permanent vacancies in Cardiff with a recognized job title 778 1341 1550
% of permanent IT jobs with a recognized job title 98.86% 98.31% 98.35%
Number of salaries quoted 695 1212 1323
Cardiff median annual salary £38,500 £35,000 £35,000
Median salary % change year-on-year +10.00% - -
10th Percentile £23,500 £21,775 £22,500
90th Percentile £55,000 £55,000 £53,100
South Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

2nd Line Support
Job Vacancy Trend in Cardiff

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for 2nd Line Support in Cardiff

2nd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cardiff.

Salary trend for 2nd Line Support in Cardiff

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cardiff

For the 6 months to 19 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 2nd Line Support in the job title.

1 6 (100.00%) Windows
1 6 (100.00%) Active Directory
2 5 (83.33%) Microsoft
2 5 (83.33%) VMware
3 4 (66.67%) VMware Infrastructure
3 4 (66.67%) Cisco
3 4 (66.67%) Office 365
3 4 (66.67%) Windows Server
4 3 (50.00%) Hyper-V
4 3 (50.00%) SLA
4 3 (50.00%) Dell
4 3 (50.00%) Microsoft Office
4 3 (50.00%) Firewall
5 2 (33.33%) ITIL
5 2 (33.33%) VPN
5 2 (33.33%) Windows 7
5 2 (33.33%) Analytical Skills
6 1 (16.67%) Analytical Thinking
6 1 (16.67%) vSphere
6 1 (16.67%) VMware ESXi
6 1 (16.67%) Exchange Server 2010
6 1 (16.67%) Windows 8
6 1 (16.67%) Windows Server 2012
6 1 (16.67%) Mobile Device Management
6 1 (16.67%) Citrix
6 1 (16.67%) Microsoft Certification
6 1 (16.67%) Internet
6 1 (16.67%) SQL Server
6 1 (16.67%) IIS
6 1 (16.67%) MCSE

2nd Line Support Skill Set
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Exchange Server 2010
1 1 (16.67%) IIS
1 1 (16.67%) MS Exchange
Applications
1 3 (50.00%) Microsoft Office
Cloud Services
1 4 (66.67%) Office 365
Communications & Networking
1 3 (50.00%) Firewall
2 2 (33.33%) VPN
3 1 (16.67%) Internet
3 1 (16.67%) LAN
3 1 (16.67%) WAN
Database & Business Intelligence
1 1 (16.67%) SQL Server
General
1 1 (16.67%) Finance
1 1 (16.67%) Legal
Miscellaneous
1 2 (33.33%) Analytical Skills
Operating Systems
1 6 (100.00%) Windows
2 4 (66.67%) Windows Server
3 2 (33.33%) Windows 7
4 1 (16.67%) Windows 8
4 1 (16.67%) Windows Server 2008
4 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 2 (33.33%) ITIL
2 1 (16.67%) Analytical Thinking
2 1 (16.67%) Change Management
2 1 (16.67%) E-Commerce
2 1 (16.67%) Incident Management
2 1 (16.67%) Mobile Device Management
2 1 (16.67%) Problem Management
2 1 (16.67%) Service Delivery
2 1 (16.67%) Service Management
Qualifications
1 1 (16.67%) MCITP
1 1 (16.67%) MCSE
1 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 6 (100.00%) Active Directory
2 4 (66.67%) VMware Infrastructure
3 3 (50.00%) Hyper-V
4 1 (16.67%) VMware ESXi
4 1 (16.67%) vSphere
Vendors
1 5 (83.33%) Microsoft
1 5 (83.33%) VMware
2 4 (66.67%) Cisco
3 3 (50.00%) Dell
4 1 (16.67%) Citrix