Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in South Wales during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Wales > South Wales
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 98 119 128
Rank change year-on-year +21 +9 -4
Permanent jobs requiring a 2nd Line Support 12 22 23
As % of all permanent IT jobs advertised in South Wales 0.84% 1.01% 0.94%
As % of the Job Titles category 0.85% 1.03% 0.96%
Number of salaries quoted 12 21 22
South Wales median annual salary £26,500 £22,500 £22,000
Median salary % change year-on-year +17.78% +2.27% -12.00%
10th Percentile £23,175 £18,750 £18,750
90th Percentile £31,825 £31,000 £31,250
Wales median annual salary £27,250 £24,000 £22,000
% change year-on-year +13.54% +9.09% -3.30%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1410 2144 2393
% of permanent IT jobs with a recognized job title 98.26% 98.03% 98.32%
Number of salaries quoted 1257 1915 2056
South Wales median annual salary £39,000 £37,500 £36,000
Median salary % change year-on-year +4.00% +4.17% +2.86%
10th Percentile £22,750 £22,500 £22,500
90th Percentile £55,349 £55,250 £53,750
Wales median annual salary £40,000 £37,500 £35,184
% change year-on-year +6.67% +6.58% +0.53%

2nd Line Support
Job Vacancy Trend in South Wales

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for 2nd Line Support in South Wales

2nd Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in South Wales.

Salary trend for 2nd Line Support in South Wales

2nd Line Support
Salary Histogram in South Wales

The salary distribution of IT jobs citing 2nd Line Support in South Wales over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +24 7 £27,000 +18.68%
Newport -1 3 £26,000 +15.56%
Torfaen - 1 £35,000 -
Caerphilly - 1 £32,000 -
2nd Line Support
Wales

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring 2nd Line Support in the job title.

1 11 (91.67%) Windows
1 11 (91.67%) Active Directory
2 9 (75.00%) Windows Server
3 8 (66.67%) Microsoft
4 7 (58.33%) SLA
4 7 (58.33%) ITIL
5 6 (50.00%) VMware
6 5 (41.67%) Cisco
6 5 (41.67%) Problem Management
6 5 (41.67%) VMware Infrastructure
6 5 (41.67%) Windows Server 2008
7 4 (33.33%) Office 365
7 4 (33.33%) Microsoft Office
8 3 (25.00%) MCSE
8 3 (25.00%) Dell
8 3 (25.00%) Firewall
8 3 (25.00%) Retail
8 3 (25.00%) Microsoft Certification
8 3 (25.00%) VPN
8 3 (25.00%) Analytical Skills
8 3 (25.00%) Hyper-V
8 3 (25.00%) Windows 7
9 2 (16.67%) vSphere
9 2 (16.67%) VMware ESXi
9 2 (16.67%) Windows Server 2012
9 2 (16.67%) Change Management
9 2 (16.67%) Internet
9 2 (16.67%) MCITP
9 2 (16.67%) Finance
9 2 (16.67%) E-Commerce

2nd Line Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) IIS
2 1 (8.33%) Exchange Server 2010
2 1 (8.33%) MS Exchange
2 1 (8.33%) Skype for Business
Applications
1 4 (33.33%) Microsoft Office
Cloud Services
1 4 (33.33%) Office 365
Communications & Networking
1 3 (25.00%) Firewall
1 3 (25.00%) VPN
2 2 (16.67%) Internet
3 1 (8.33%) LAN
3 1 (8.33%) Skype
3 1 (8.33%) WAN
Database & Business Intelligence
1 2 (16.67%) SQL Server
General
1 3 (25.00%) Retail
2 2 (16.67%) Finance
3 1 (8.33%) Legal
Miscellaneous
1 3 (25.00%) Analytical Skills
2 1 (8.33%) iSeries
Operating Systems
1 11 (91.67%) Windows
2 9 (75.00%) Windows Server
3 5 (41.67%) Windows Server 2008
4 3 (25.00%) Windows 7
5 2 (16.67%) Windows Server 2012
6 1 (8.33%) Windows 10
6 1 (8.33%) Windows 8
Processes & Methodologies
1 7 (58.33%) ITIL
2 5 (41.67%) Problem Management
3 2 (16.67%) Change Management
3 2 (16.67%) E-Commerce
4 1 (8.33%) Analytical Thinking
4 1 (8.33%) Incident Management
4 1 (8.33%) Mobile Device Management
4 1 (8.33%) Service Delivery
4 1 (8.33%) Service Management
Qualifications
1 3 (25.00%) MCSE
1 3 (25.00%) Microsoft Certification
2 2 (16.67%) MCITP
3 1 (8.33%) CCNA
3 1 (8.33%) Cisco Certification
3 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 7 (58.33%) SLA
System Software
1 11 (91.67%) Active Directory
2 5 (41.67%) VMware Infrastructure
3 3 (25.00%) Hyper-V
4 2 (16.67%) VMware ESXi
4 2 (16.67%) vSphere
Vendors
1 8 (66.67%) Microsoft
2 6 (50.00%) VMware
3 5 (41.67%) Cisco
4 3 (25.00%) Dell
5 1 (8.33%) Citrix