2nd Line Support Jobs in South Wales

Second Line Support
Wales > South Wales

The median Second Line Support salary in South Wales is £30,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 95 102 116
Rank change year-on-year +7 +14 -35
Permanent jobs requiring a 2nd Line Support 5 3 6
As % of all permanent jobs advertised in South Wales 0.35% 0.26% 0.41%
As % of the Job Titles category 0.38% 0.29% 0.43%
Number of salaries quoted 3 3 6
10th Percentile £27,000 £25,926 £28,750
25th Percentile £28,125 £28,204 £30,688
Median annual salary (50th Percentile) £30,000 £34,000 £32,750
Median % change year-on-year -11.76% +3.82% +0.77%
75th Percentile £35,000 £36,500 £36,750
90th Percentile £38,000 £36,800 £37,500
Wales median annual salary £27,500 £27,500 £27,000
% change year-on-year - +1.85% -16.92%

All Permanent IT Job Vacancies
South Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in South Wales with a recognized job title 1,315 1,034 1,407
% of permanent jobs with a recognized job title 90.75% 89.45% 97.10%
Number of salaries quoted 869 587 871
10th Percentile £27,157 £30,000 £31,250
25th Percentile £35,000 £37,000 £37,500
Median annual salary (50th Percentile) £45,000 £45,496 £50,000
Median % change year-on-year -1.09% -9.01% +11.11%
75th Percentile £60,000 £62,988 £62,500
90th Percentile £70,000 £75,000 £75,000
Wales median annual salary £45,000 £45,000 £47,500
% change year-on-year - -5.26% +11.76%

2nd Line Support
Job Vacancy Trend in South Wales

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for 2nd Line Support in South Wales

2nd Line Support
Salary Trend in South Wales

3-month moving average salary quoted in jobs citing 2nd Line Support in South Wales.

Salary trend for 2nd Line Support in South Wales

2nd Line Support
Salary Histogram in South Wales

Salary distribution for jobs citing 2nd Line Support in South Wales over the 6 months to 2 May 2024.

Salary histogram for 2nd Line Support in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cardiff +1 2 £28,750 +17.79%
Glamorgan - 2 - -
Newport - 1 £40,000 - 1
2nd Line Support
Wales

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in South Wales

For the 6 months to 2 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring 2nd Line Support in the job title.

1 4 (80.00%) Microsoft
1 4 (80.00%) Microsoft 365
1 4 (80.00%) Azure
2 3 (60.00%) Windows
3 2 (40.00%) Power Platform
3 2 (40.00%) Active Directory
3 2 (40.00%) Manufacturing
3 2 (40.00%) Windows Server
3 2 (40.00%) Entra ID
3 2 (40.00%) Windows 10
4 1 (20.00%) Apple iOS
4 1 (20.00%) Dynamics 365
4 1 (20.00%) Self-Motivation
4 1 (20.00%) Problem-Solving
4 1 (20.00%) Migration
4 1 (20.00%) VMware
4 1 (20.00%) Mac OS
4 1 (20.00%) Microsoft Intune
4 1 (20.00%) Meraki
4 1 (20.00%) Hybrid Cloud
4 1 (20.00%) Dynamics CRM
4 1 (20.00%) Dynamics AX
4 1 (20.00%) Life Science
4 1 (20.00%) VMware Infrastructure
4 1 (20.00%) Android
4 1 (20.00%) Linux
4 1 (20.00%) CRM
4 1 (20.00%) ERP
4 1 (20.00%) Microsoft Exchange
4 1 (20.00%) LAN

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) Microsoft Exchange
Business Applications
1 1 (20.00%) Dynamics AX
1 1 (20.00%) Dynamics CRM
Cloud Services
1 4 (80.00%) Azure
1 4 (80.00%) Microsoft 365
2 2 (40.00%) Entra ID
2 2 (40.00%) Power Platform
3 1 (20.00%) Dynamics 365
Communications & Networking
1 1 (20.00%) DHCP
1 1 (20.00%) DNS
1 1 (20.00%) LAN
1 1 (20.00%) WAN
Database & Business Intelligence
1 1 (20.00%) Power BI
General
1 2 (40.00%) Manufacturing
2 1 (20.00%) Social Skills
Miscellaneous
1 1 (20.00%) Hybrid Cloud
1 1 (20.00%) Life Science
1 1 (20.00%) Self-Motivation
Operating Systems
1 3 (60.00%) Windows
2 2 (40.00%) Windows 10
2 2 (40.00%) Windows Server
3 1 (20.00%) Android
3 1 (20.00%) Apple iOS
3 1 (20.00%) Linux
3 1 (20.00%) Mac OS
3 1 (20.00%) Windows Server 2019
Processes & Methodologies
1 1 (20.00%) Business Intelligence
1 1 (20.00%) CRM
1 1 (20.00%) ERP
1 1 (20.00%) Migration
1 1 (20.00%) Problem-Solving
System Software
1 2 (40.00%) Active Directory
2 1 (20.00%) VMware Infrastructure
Systems Management
1 1 (20.00%) Microsoft Intune
Vendors
1 4 (80.00%) Microsoft
2 1 (20.00%) Meraki
2 1 (20.00%) VMware