Period
to 19 November 2017

The median annual salary for a Support Analyst was £31,000 in advertised job vacancies in Cardiff during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South Wales > Cardiff
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 44 68 74
Rank change year-on-year +24 +6 +9
Permanent jobs requiring a Support Analyst 35 42 42
As % of all permanent IT jobs advertised in Cardiff 4.45% 3.08% 2.66%
As % of the Job Titles category 4.50% 3.13% 2.71%
Number of salaries quoted 35 38 41
Cardiff median annual salary £31,000 £21,750 £25,025
Median salary % change year-on-year +42.53% -13.09% +0.10%
10th Percentile £19,100 £17,425 £18,250
90th Percentile £42,200 £30,650 £39,000
South Wales median annual salary £31,000 £26,500 £25,025
% change year-on-year +16.98% +5.89% -5.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cardiff
Permanent vacancies in Cardiff with a recognized job title 778 1341 1550
% of permanent IT jobs with a recognized job title 98.86% 98.31% 98.35%
Number of salaries quoted 695 1212 1323
Cardiff median annual salary £38,500 £35,000 £35,000
Median salary % change year-on-year +10.00% - -
10th Percentile £23,500 £21,775 £22,500
90th Percentile £55,000 £55,000 £53,100
South Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

Support Analyst
Job Vacancy Trend in Cardiff

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for Support Analyst in Cardiff

Support Analyst
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Cardiff.

Salary trend for Support Analyst in Cardiff

Support Analyst
Salary Histogram in Cardiff

The salary distribution of IT jobs citing Support Analyst in Cardiff over the 6 months to 19 November 2017.

Salary histogram for Support Analyst in Cardiff

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Cardiff

For the 6 months to 19 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring Support Analyst in the job title.

1 13 (37.14%) SQL
2 10 (28.57%) Oracle
2 10 (28.57%) ITIL
2 10 (28.57%) Microsoft
3 9 (25.71%) ERP
4 8 (22.86%) SAP
5 7 (20.00%) Manufacturing
6 6 (17.14%) Ticket Management
7 4 (11.43%) Business Process Analysis
7 4 (11.43%) Migration
8 3 (8.57%) Business Analysis
8 3 (8.57%) Oracle EBS
8 3 (8.57%) CSS
8 3 (8.57%) Oracle APEX
8 3 (8.57%) Oracle Database 11g
8 3 (8.57%) Data Migration
8 3 (8.57%) Dynamics AX
8 3 (8.57%) Toad
8 3 (8.57%) PL/SQL
8 3 (8.57%) Microsoft Office
8 3 (8.57%) Oracle Forms
8 3 (8.57%) Oracle Reports
8 3 (8.57%) Microsoft Excel
8 3 (8.57%) SQL Server
8 3 (8.57%) VBA
8 3 (8.57%) HTML
8 3 (8.57%) JavaScript
8 3 (8.57%) Dynamics 365
8 3 (8.57%) Oracle EBS R12
8 3 (8.57%) Oracle Database

Support Analyst Skill Set
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.86%) BizTalk Server
1 1 (2.86%) IIS
1 1 (2.86%) SharePoint
Applications
1 3 (8.57%) Microsoft Excel
1 3 (8.57%) Microsoft Office
Business Applications
1 3 (8.57%) Dynamics AX
1 3 (8.57%) Oracle EBS
1 3 (8.57%) Oracle EBS R12
2 1 (2.86%) Dynamics CRM
Cloud Services
1 3 (8.57%) Dynamics 365
2 1 (2.86%) Microsoft Azure
2 1 (2.86%) Office 365
Database & Business Intelligence
1 3 (8.57%) Oracle Database
1 3 (8.57%) Oracle Database 11g
1 3 (8.57%) Oracle Reports
1 3 (8.57%) SQL Server
2 2 (5.71%) SQL Server Reporting Services
3 1 (2.86%) MS Access
3 1 (2.86%) SQL Server Integration Services
Development Applications
1 3 (8.57%) Oracle APEX
1 3 (8.57%) Oracle Forms
1 3 (8.57%) Toad
General
1 7 (20.00%) Manufacturing
2 2 (5.71%) Finance
2 2 (5.71%) French Language
2 2 (5.71%) Italian Language
Libraries, Frameworks & Software Standards
1 3 (8.57%) CSS
1 3 (8.57%) HTML
2 1 (2.86%) .NET
2 1 (2.86%) ASP.NET
2 1 (2.86%) Classic ASP
Miscellaneous
1 1 (2.86%) Analytical Skills
1 1 (2.86%) Driving Licence
1 1 (2.86%) Enterprise Software
1 1 (2.86%) Smartphone
Operating Systems
1 2 (5.71%) Windows
1 2 (5.71%) Windows 10
1 2 (5.71%) Windows Server
2 1 (2.86%) Windows 7
2 1 (2.86%) Windows 8
2 1 (2.86%) Windows Server 2003
2 1 (2.86%) Windows Server 2008
2 1 (2.86%) Windows Server 2012
Processes & Methodologies
1 10 (28.57%) ITIL
2 9 (25.71%) ERP
3 6 (17.14%) Ticket Management
4 4 (11.43%) Business Process Analysis
4 4 (11.43%) Migration
5 3 (8.57%) Business Analysis
5 3 (8.57%) Data Migration
6 2 (5.71%) Asset Management
6 2 (5.71%) Portfolio Management
6 2 (5.71%) Root Cause Analysis
6 2 (5.71%) SDLC
6 2 (5.71%) Service Management
7 1 (2.86%) Business Intelligence
7 1 (2.86%) CRM
7 1 (2.86%) Data Management
7 1 (2.86%) Patch Management
7 1 (2.86%) Service Delivery
7 1 (2.86%) Stakeholder Management
7 1 (2.86%) Web Development
Programming Languages
1 13 (37.14%) SQL
2 3 (8.57%) JavaScript
2 3 (8.57%) PL/SQL
2 3 (8.57%) VBA
3 1 (2.86%) Java
3 1 (2.86%) PHP
Qualifications
1 1 (2.86%) SC Cleared
1 1 (2.86%) Security Cleared
System Software
1 1 (2.86%) VMware Infrastructure
Vendors
1 10 (28.57%) Microsoft
1 10 (28.57%) Oracle
2 8 (22.86%) SAP
3 1 (2.86%) Citrix
3 1 (2.86%) Remedy
3 1 (2.86%) VMware