The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in South Wales during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Support Analyst
Wales / South Wales
Rank 55 64 75
Rank change year-on-year +9 +11  
Permanent jobs requiring a Support Analyst 33 35 22
As % of all permanent IT jobs advertised in South Wales 3.77% 2.83% 1.89%
As % of the Job Titles category 3.86% 2.88% 1.94%
Number of salaries quoted 31 32 20
Median salary £26,500 £22,750 £24,500
Median salary % change year-on-year +16.48% -7.14%  
90% offered a salary of more than £18,000 £19,000 £19,950
10% offered a salary of more than £45,000 £32,500 £36,100
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in South Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South Wales
Permanent job vacancies with a job title containing a recognized job role 855 1215 1135
As % of all permanent IT job vacancies advertised in South Wales 97.60% 98.22% 97.42%
Number of salaries quoted 744 1032 995
Median salary £38,500 £37,500 £37,000
Median salary % change year-on-year +2.66% +1.35%  
90% offered a salary of more than £23,000 £22,500 £25,000
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend in South Wales

The job posting trend of jobs advertised in South Wales that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in South Wales.

Salary trend for Support Analyst in South Wales

Support Analyst
Salary Histogram in South Wales

The salary distribution of IT jobs citing Support Analyst in South Wales over the 3 months to 24 March 2017.

Salary histogram for Support Analyst in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +8 14 £23,000 +2.22% 1
Newport +11 10 £30,250 +34.44%
Torfaen +12 6 £28,500 +14.00%
Caerphilly - 2 £24,000 -
Monmouthshire - 1 £19,000 -
Support Analyst
Wales

Support Analyst Skill Set
Top 30 Related IT Skills in South Wales

For the 6 months to 24 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Support Analyst in the job title.

1 39 (51.32%) SQL
2 31 (40.79%) ITIL
3 29 (38.16%) Windows
3 29 (38.16%) Microsoft
4 23 (30.26%) Active Directory
5 21 (27.63%) Finance
6 18 (23.68%) Degree
7 16 (21.05%) Incident Management
8 14 (18.42%) Systems Analysis
8 14 (18.42%) ITIL Certification
8 14 (18.42%) .NET
9 13 (17.11%) VB.NET
9 13 (17.11%) C#
9 13 (17.11%) Data Modelling
9 13 (17.11%) Advertising
10 12 (15.79%) Validation
10 12 (15.79%) iSeries
10 12 (15.79%) Forefront Identity Manager
10 12 (15.79%) Windows Server
11 11 (14.47%) MS Office
12 10 (13.16%) ISEB
12 10 (13.16%) User Acceptance Testing
13 9 (11.84%) Test Scripting
13 9 (11.84%) Agile Software Development
13 9 (11.84%) IBM
14 8 (10.53%) Business Analysis
14 8 (10.53%) Waterfall
14 8 (10.53%) Windows 7
15 7 (9.21%) Software Testing
15 7 (9.21%) SLA

Support Analyst Skill Set
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.63%) JBoss
2 1 (1.32%) Apache
2 1 (1.32%) ColdFusion
2 1 (1.32%) IIS
2 1 (1.32%) SAS
2 1 (1.32%) SharePoint
2 1 (1.32%) WebLogic
Applications
1 11 (14.47%) MS Office
2 6 (7.89%) MS Excel
Business Applications
1 2 (2.63%) Visualfiles
2 1 (1.32%) Sage 200
Cloud Services
1 2 (2.63%) Office 365
2 1 (1.32%) Amazon AWS
2 1 (1.32%) Microsoft Azure
2 1 (1.32%) SaaS
Communications & Networking
1 4 (5.26%) Remote Desktop
2 1 (1.32%) Firewall
2 1 (1.32%) SAN
2 1 (1.32%) VLAN
2 1 (1.32%) WebEx
2 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 4 (5.26%) SQL Server
2 2 (2.63%) Oracle Reports
3 1 (1.32%) MySQL
3 1 (1.32%) SAS EBI
3 1 (1.32%) SQL Server 2005
Development Applications
1 2 (2.63%) Subversion
2 1 (1.32%) Eclipse
2 1 (1.32%) Rational DOORS
2 1 (1.32%) Toad
2 1 (1.32%) Visual Studio
General
1 21 (27.63%) Finance
2 13 (17.11%) Advertising
3 5 (6.58%) Banking
3 5 (6.58%) Telecoms
4 2 (2.63%) Legal
5 1 (1.32%) French Language
5 1 (1.32%) German Language
5 1 (1.32%) Italian Language
5 1 (1.32%) Manufacturing
5 1 (1.32%) Portuguese Language
5 1 (1.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (18.42%) .NET
2 7 (9.21%) Web Services
3 6 (7.89%) ASP.NET
4 1 (1.32%) Ajax
4 1 (1.32%) jQuery
4 1 (1.32%) SailPoint
4 1 (1.32%) SOAP
Miscellaneous
1 12 (15.79%) iSeries
2 6 (7.89%) Analytical Skills
3 2 (2.63%) Management Information System
3 2 (2.63%) Replication
4 1 (1.32%) Driving Licence
4 1 (1.32%) Handset
4 1 (1.32%) Smartphone
Operating Systems
1 29 (38.16%) Windows
2 12 (15.79%) Windows Server
3 8 (10.53%) Windows 7
4 5 (6.58%) Windows Server 2003
4 5 (6.58%) Windows Server 2012
5 4 (5.26%) Windows Server 2008
6 3 (3.95%) Linux
7 2 (2.63%) Windows 8
8 1 (1.32%) Red Hat Enterprise Linux
8 1 (1.32%) Solaris
8 1 (1.32%) Unix
Processes & Methodologies
1 31 (40.79%) ITIL
2 16 (21.05%) Incident Management
3 14 (18.42%) Systems Analysis
4 13 (17.11%) Data Modelling
5 12 (15.79%) Validation
6 10 (13.16%) User Acceptance Testing
7 9 (11.84%) Agile Software Development
7 9 (11.84%) Test Scripting
8 8 (10.53%) Business Analysis
8 8 (10.53%) Waterfall
9 7 (9.21%) Software Testing
10 4 (5.26%) Project Management
10 4 (5.26%) Service Delivery
11 3 (3.95%) Asset Management
12 2 (2.63%) Data Analysis
12 2 (2.63%) Data Entry
12 2 (2.63%) Data Security
12 2 (2.63%) Problem Management
12 2 (2.63%) Service Management
12 2 (2.63%) Stakeholder Management
Programming Languages
1 39 (51.32%) SQL
2 13 (17.11%) C#
2 13 (17.11%) VB.NET
3 6 (7.89%) PowerShell
4 2 (2.63%) JavaScript
5 1 (1.32%) C
5 1 (1.32%) Java
5 1 (1.32%) PL/SQL
Qualifications
1 18 (23.68%) Degree
2 14 (18.42%) ITIL Certification
3 10 (13.16%) ISEB
4 6 (7.89%) Cisco Certification
5 5 (6.58%) CCNA
6 4 (5.26%) ITIL Foundation Certificate
7 2 (2.63%) A+ Certification
7 2 (2.63%) Network+ Certification
8 1 (1.32%) CCNP
8 1 (1.32%) MCSA
8 1 (1.32%) MCSE
8 1 (1.32%) Microsoft Certification
8 1 (1.32%) PRINCE2 Certification
8 1 (1.32%) Security Cleared
8 1 (1.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (9.21%) SLA
2 2 (2.63%) QA
System Software
1 23 (30.26%) Active Directory
2 1 (1.32%) Hyper-V
2 1 (1.32%) VMware Infrastructure
Systems Management
1 12 (15.79%) Forefront Identity Manager
2 2 (2.63%) SCCM
3 1 (1.32%) WSUS
Vendors
1 29 (38.16%) Microsoft
2 9 (11.84%) IBM
3 6 (7.89%) Cisco
4 5 (6.58%) VMware
5 4 (5.26%) Oracle
6 2 (2.63%) iManage
6 2 (2.63%) Veeam
7 1 (1.32%) Avaya
7 1 (1.32%) Borland
7 1 (1.32%) CA Agile Central
7 1 (1.32%) Dell
7 1 (1.32%) HP
7 1 (1.32%) Meraki
7 1 (1.32%) Red Hat
7 1 (1.32%) Sage
7 1 (1.32%) Salesforce.com
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £27000 per annum + benefits
Posted: 9 days ago
Cardiff, South Glamorgan
NHS Wales Informatics Service
Salary: From £26,302 to £35,225 per annum
Posted: 22 days ago