Period
to 31 March 2020

The median annual salary for a Support Analyst was £26,750 in advertised job vacancies in South Wales during the 6 months to 31 March 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Wales > South Wales
6 months to
31 Mar 2020
Same period 2019 Same period 2018
Rank 81 72 73
Rank change year-on-year -9 +1 -16
Permanent jobs requiring a Support Analyst 39 40 38
As % of all permanent jobs advertised in South Wales 2.47% 2.79% 2.71%
As % of the Job Titles category 2.55% 2.91% 2.79%
Number of salaries quoted 38 36 36
Median annual salary £26,750 £27,000 £28,500
Median salary % change year-on-year -0.93% -5.26% +7.55%
10th Percentile £21,250 £22,750 £19,125
90th Percentile £37,477 £40,188 £39,375
Wales median annual salary £25,750 £27,000 £25,250
% change year-on-year -4.63% +6.93% -4.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1,529 1,373 1,360
% of permanent IT jobs with a recognized job title 96.77% 95.75% 97.07%
Number of salaries quoted 1,351 1,157 1,209
Median annual salary £42,500 £40,000 £38,500
Median salary % change year-on-year +6.25% +3.90% +2.67%
10th Percentile £26,250 £26,250 £23,425
90th Percentile £62,500 £58,750 £57,500
Wales median annual salary £42,500 £40,000 £38,750
% change year-on-year +6.25% +3.23% +3.33%

Support Analyst
Job Vacancy Trend in South Wales

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for Support Analyst in South Wales

Support Analyst
Salary Trend in South Wales

3-month moving average salary quoted in jobs citing Support Analyst in South Wales.

Salary trend for Support Analyst in South Wales

Support Analyst
Salary Histogram in South Wales

Salary distribution for jobs citing Support Analyst in South Wales over the 6 months to 31 March 2020.

Salary histogram for Support Analyst in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 6 months to 31 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -15 25 £25,000 -7.41% 3
Monmouthshire - 5 £24,000 - 1
Bridgend +13 4 £43,250 +44.17% 2
Newport -8 4 £31,500 -21.25% 1
Torfaen +2 1 £27,500 +14.58%
Support Analyst
Wales

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 31 March 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring Support Analyst in the job title.

1 15 (38.46%) Active Directory
2 14 (35.90%) Microsoft
3 13 (33.33%) SQL
3 13 (33.33%) Windows
4 12 (30.77%) Microsoft Office
5 10 (25.64%) Office 365
6 8 (20.51%) Oracle
7 6 (15.38%) SLA
7 6 (15.38%) MS Exchange
7 6 (15.38%) Incident Management
7 6 (15.38%) Windows Server
8 5 (12.82%) Problem-Solving
8 5 (12.82%) Retail Banking
8 5 (12.82%) Data Analysis
8 5 (12.82%) Business Intelligence
9 4 (10.26%) B2B
9 4 (10.26%) PL/SQL
9 4 (10.26%) VoIP
9 4 (10.26%) .NET
9 4 (10.26%) ITIL
9 4 (10.26%) Python
9 4 (10.26%) Games
9 4 (10.26%) Service Management
9 4 (10.26%) Finance
9 4 (10.26%) Remedy
9 4 (10.26%) Credit Risk
9 4 (10.26%) Windows 10
9 4 (10.26%) Process Improvement
10 3 (7.69%) Remedy ITSM
10 3 (7.69%) iSeries

Support Analyst Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.38%) MS Exchange
2 2 (5.13%) SharePoint
3 1 (2.56%) Apache
3 1 (2.56%) IIS
3 1 (2.56%) JBoss
3 1 (2.56%) WebLogic
3 1 (2.56%) WordPress
Applications
1 12 (30.77%) Microsoft Office
2 1 (2.56%) Microsoft Excel
Business Applications
1 3 (7.69%) Remedy ITSM
2 1 (2.56%) NetSuite
Cloud Services
1 10 (25.64%) Office 365
2 2 (5.13%) Azure
2 2 (5.13%) SaaS
Communications & Networking
1 4 (10.26%) VoIP
2 3 (7.69%) LAN
2 3 (7.69%) Remote Desktop
2 3 (7.69%) TCP/IP
2 3 (7.69%) VLAN
2 3 (7.69%) WAN
3 2 (5.13%) Wi-Fi
4 1 (2.56%) DNS
Database & Business Intelligence
1 2 (5.13%) SQL Server
2 1 (2.56%) BusinessObjects
2 1 (2.56%) MySQL
2 1 (2.56%) SQL Server Analysis Services
2 1 (2.56%) SQL Server Integration Services
2 1 (2.56%) SQL Server Reporting Services
General
1 5 (12.82%) Retail Banking
2 4 (10.26%) Finance
2 4 (10.26%) Games
3 2 (5.13%) Advertising
3 2 (5.13%) Public Sector
Libraries, Frameworks & Software Standards
1 4 (10.26%) .NET
2 2 (5.13%) GraphQL
2 2 (5.13%) Oracle Fusion
3 1 (2.56%) Software Packaging
Miscellaneous
1 4 (10.26%) Credit Risk
2 3 (7.69%) iSeries
3 2 (5.13%) Analytical Skills
3 2 (5.13%) Handset
3 2 (5.13%) iPad
3 2 (5.13%) Self-Motivation
4 1 (2.56%) iPhone
Operating Systems
1 13 (33.33%) Windows
2 6 (15.38%) Windows Server
3 4 (10.26%) Windows 10
4 3 (7.69%) Linux
4 3 (7.69%) Windows 7
5 2 (5.13%) Windows Server 2016
6 1 (2.56%) Apple iOS
6 1 (2.56%) Unix
Processes & Methodologies
1 6 (15.38%) Incident Management
2 5 (12.82%) Business Intelligence
2 5 (12.82%) Data Analysis
2 5 (12.82%) Problem-Solving
3 4 (10.26%) B2B
3 4 (10.26%) ITIL
3 4 (10.26%) Process Improvement
3 4 (10.26%) Service Management
4 3 (7.69%) Business Analysis
4 3 (7.69%) Fintech
4 3 (7.69%) ITSM
5 2 (5.13%) Change Management
5 2 (5.13%) CRM
5 2 (5.13%) Document Management
5 2 (5.13%) ERP
5 2 (5.13%) Mobile Device Management
5 2 (5.13%) Proactive Monitoring
5 2 (5.13%) Problem Management
5 2 (5.13%) User Acceptance Testing
5 2 (5.13%) Validation
Programming Languages
1 13 (33.33%) SQL
2 4 (10.26%) PL/SQL
2 4 (10.26%) Python
3 2 (5.13%) C
3 2 (5.13%) Java
3 2 (5.13%) PHP
4 1 (2.56%) Bash Shell
Qualifications
1 2 (5.13%) Degree
1 2 (5.13%) ITIL Foundation Certificate
1 2 (5.13%) SC Cleared
1 2 (5.13%) Security Cleared
Quality Assurance & Compliance
1 6 (15.38%) SLA
System Software
1 15 (38.46%) Active Directory
2 2 (5.13%) BitLocker
2 2 (5.13%) Docker
2 2 (5.13%) Firmware
Systems Management
1 3 (7.69%) SCCM
Vendors
1 14 (35.90%) Microsoft
2 8 (20.51%) Oracle
3 4 (10.26%) Remedy
4 3 (7.69%) Citrix
5 2 (5.13%) Apple
5 2 (5.13%) Becrypt
5 2 (5.13%) HP
5 2 (5.13%) IBM
5 2 (5.13%) McAfee
5 2 (5.13%) Mitel
5 2 (5.13%) MobileIron
6 1 (2.56%) Borland