Period
to 22 November 2017

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in South Wales during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Wales > South Wales
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 52 55 61
Rank change year-on-year +3 +6 +39
Permanent jobs requiring a Support Analyst 60 93 97
As % of all permanent IT jobs advertised in South Wales 4.18% 4.27% 4.03%
As % of the Job Titles category 4.26% 4.35% 4.10%
Number of salaries quoted 59 89 89
South Wales median annual salary £28,500 £26,500 £25,025
Median salary % change year-on-year +7.55% +5.89% -5.57%
10th Percentile £19,500 £17,750 £18,700
90th Percentile £41,350 £35,000 £34,700
Wales median annual salary £25,000 £26,500 £25,000
% change year-on-year -5.66% +6.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1410 2137 2368
% of permanent IT jobs with a recognized job title 98.19% 98.03% 98.30%
Number of salaries quoted 1260 1914 2033
South Wales median annual salary £39,000 £37,500 £36,000
Median salary % change year-on-year +4.00% +4.17% +2.86%
10th Percentile £22,500 £22,500 £22,500
90th Percentile £55,349 £55,250 £53,100
Wales median annual salary £40,000 £37,500 £35,000
% change year-on-year +6.67% +7.14% -

Support Analyst
Job Vacancy Trend in South Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Support Analyst in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in South Wales.

Salary trend for Support Analyst in South Wales

Support Analyst
Salary Histogram in South Wales

The salary distribution of IT jobs citing Support Analyst in South Wales over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +25 35 £31,000 +42.53%
Newport -29 14 £23,500 -22.95%
Monmouthshire - 3 £21,500 -
Bridgend - 3 £33,500 -
Torfaen +3 2 £24,125 -10.65%
Caerphilly - 1 £32,000 -
Support Analyst
Wales

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Support Analyst in the job title.

1 31 (51.67%) Microsoft
2 24 (40.00%) SQL
3 18 (30.00%) ITIL
4 14 (23.33%) Windows
4 14 (23.33%) Oracle
5 11 (18.33%) Microsoft Office
6 10 (16.67%) Windows Server
7 9 (15.00%) Linux
7 9 (15.00%) Microsoft Excel
7 9 (15.00%) ERP
7 9 (15.00%) Manufacturing
8 8 (13.33%) Active Directory
8 8 (13.33%) Shell Script
8 8 (13.33%) SAP
9 7 (11.67%) IBM
9 7 (11.67%) Advertising
9 7 (11.67%) Finance
9 7 (11.67%) Degree
9 7 (11.67%) iSeries
10 6 (10.00%) Ticket Management
10 6 (10.00%) VMware
10 6 (10.00%) Java
10 6 (10.00%) Unix
11 5 (8.33%) CRM
11 5 (8.33%) VMware Infrastructure
12 4 (6.67%) GNVQ
12 4 (6.67%) SC Cleared
12 4 (6.67%) Security Cleared
12 4 (6.67%) Root Cause Analysis
12 4 (6.67%) Oracle Database

Support Analyst Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.00%) IBM HTTP Server
1 3 (5.00%) WebLogic
1 3 (5.00%) WebSphere
2 2 (3.33%) Apache
2 2 (3.33%) JBoss
2 2 (3.33%) Tomcat
3 1 (1.67%) BizTalk Server
3 1 (1.67%) IIS
3 1 (1.67%) MS Exchange
3 1 (1.67%) SharePoint
Applications
1 11 (18.33%) Microsoft Office
2 9 (15.00%) Microsoft Excel
Business Applications
1 3 (5.00%) Dynamics AX
2 2 (3.33%) Oracle EBS
2 2 (3.33%) Oracle EBS R12
2 2 (3.33%) Sage 200
3 1 (1.67%) Dynamics CRM
Cloud Services
1 3 (5.00%) Dynamics 365
2 2 (3.33%) Microsoft Azure
2 2 (3.33%) Office 365
Communications & Networking
1 4 (6.67%) Internet
2 3 (5.00%) DHCP
2 3 (5.00%) DNS
2 3 (5.00%) Firewall
2 3 (5.00%) FTP
2 3 (5.00%) HTTP
2 3 (5.00%) Remote Desktop
3 2 (3.33%) VoIP
3 2 (3.33%) Wi-Fi
4 1 (1.67%) LAN
4 1 (1.67%) Network Security
4 1 (1.67%) WAN
Database & Business Intelligence
1 4 (6.67%) Oracle Database
2 3 (5.00%) SQL Server
3 2 (3.33%) Oracle Database 11g
3 2 (3.33%) Oracle Reports
3 2 (3.33%) SQL Server Reporting Services
4 1 (1.67%) MS Access
4 1 (1.67%) SQL Server Integration Services
Development Applications
1 2 (3.33%) Oracle APEX
1 2 (3.33%) Oracle Forms
1 2 (3.33%) Toad
General
1 9 (15.00%) Manufacturing
2 7 (11.67%) Advertising
2 7 (11.67%) Finance
3 4 (6.67%) Automotive
4 3 (5.00%) Retail
5 2 (3.33%) French Language
5 2 (3.33%) Italian Language
5 2 (3.33%) Telecoms
6 1 (1.67%) Marketing
Libraries, Frameworks & Software Standards
1 3 (5.00%) J2EE
1 3 (5.00%) Spring
1 3 (5.00%) WebSphere MQ
2 2 (3.33%) CSS
2 2 (3.33%) HTML
2 2 (3.33%) Web Services
3 1 (1.67%) .NET
3 1 (1.67%) ASP.NET
3 1 (1.67%) Classic ASP
3 1 (1.67%) Middleware
Miscellaneous
1 7 (11.67%) iSeries
2 4 (6.67%) Smartphone
3 3 (5.00%) Analytical Skills
4 2 (3.33%) Driving Licence
5 1 (1.67%) Enterprise Software
5 1 (1.67%) Enterprise Storage
Operating Systems
1 14 (23.33%) Windows
2 10 (16.67%) Windows Server
3 9 (15.00%) Linux
4 6 (10.00%) Unix
5 4 (6.67%) Windows Server 2003
6 3 (5.00%) OS/400
6 3 (5.00%) Windows 10
7 2 (3.33%) Windows 7
8 1 (1.67%) Windows 8
8 1 (1.67%) Windows Server 2008
8 1 (1.67%) Windows Server 2012
Processes & Methodologies
1 18 (30.00%) ITIL
2 9 (15.00%) ERP
3 6 (10.00%) Ticket Management
4 5 (8.33%) CRM
5 4 (6.67%) Business Process Analysis
5 4 (6.67%) Mathematics
5 4 (6.67%) Root Cause Analysis
6 3 (5.00%) Asset Management
6 3 (5.00%) Business Analysis
6 3 (5.00%) Data Privacy
6 3 (5.00%) Data Security
6 3 (5.00%) DevOps
6 3 (5.00%) Migration
6 3 (5.00%) Performance Tuning
6 3 (5.00%) Systems Analysis
6 3 (5.00%) Test Scripting
6 3 (5.00%) Validation
7 2 (3.33%) Project Management
7 2 (3.33%) Service Delivery
7 2 (3.33%) Service Management
Programming Languages
1 24 (40.00%) SQL
2 8 (13.33%) Shell Script
3 6 (10.00%) Java
4 3 (5.00%) Bash Shell
4 3 (5.00%) Korn
4 3 (5.00%) Perl
4 3 (5.00%) PL/SQL
4 3 (5.00%) Python
4 3 (5.00%) VBA
5 2 (3.33%) JavaScript
6 1 (1.67%) PHP
Qualifications
1 7 (11.67%) Degree
2 4 (6.67%) CCNA
2 4 (6.67%) Cisco Certification
2 4 (6.67%) GNVQ
2 4 (6.67%) SC Cleared
2 4 (6.67%) Security Cleared
3 2 (3.33%) Network+ Certification
4 1 (1.67%) MCSE
4 1 (1.67%) Microsoft Certification
4 1 (1.67%) VCP5
4 1 (1.67%) VMware Certified Professional (VCP)
System Software
1 8 (13.33%) Active Directory
2 5 (8.33%) VMware Infrastructure
3 1 (1.67%) Hyper-V
3 1 (1.67%) XenApp
3 1 (1.67%) XenDesktop
Vendors
1 31 (51.67%) Microsoft
2 14 (23.33%) Oracle
3 8 (13.33%) SAP
4 7 (11.67%) IBM
5 6 (10.00%) VMware
6 3 (5.00%) Cisco
6 3 (5.00%) Sage
6 3 (5.00%) Splunk
7 2 (3.33%) Avaya
7 2 (3.33%) Citrix
7 2 (3.33%) Dell
7 2 (3.33%) Nortel
8 1 (1.67%) EqualLogic
8 1 (1.67%) NetApp
8 1 (1.67%) Red Hat
8 1 (1.67%) Remedy