Service Desk Analyst Jobs in Chelmsford

Service Desk Analyst
Essex > Chelmsford

The median Service Desk Analyst salary in Chelmsford is £38,750 per year, according to job vacancies posted during the 6 months leading to 22 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 9 - 23
Rank change year-on-year - - -
Permanent jobs requiring a Service Desk Analyst 2 0 6
As % of all permanent jobs advertised in Chelmsford 4.17% - 4.11%
As % of the Job Titles category 4.76% - 5.08%
Number of salaries quoted 2 0 6
10th Percentile £36,625 - -
25th Percentile £37,188 - £23,500
Median annual salary (50th Percentile) £38,750 - £24,000
75th Percentile £39,688 - £24,500
90th Percentile £39,875 - -
Essex median annual salary £38,750 £23,750 £24,000
% change year-on-year +63.16% -1.04% -22.45%

All Permanent IT Job Vacancies
Chelmsford

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Chelmsford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Chelmsford with a recognized job title 42 123 118
% of permanent jobs with a recognized job title 87.50% 93.89% 80.82%
Number of salaries quoted 38 108 66
10th Percentile £32,500 £29,000 £24,250
25th Percentile £43,438 £32,500 £26,250
Median annual salary (50th Percentile) £53,000 £47,500 £46,200
Median % change year-on-year +11.58% +2.81% -13.64%
75th Percentile £65,000 £62,813 £50,143
90th Percentile £67,000 £70,000 £60,625
Essex median annual salary £41,000 £45,000 £47,000
% change year-on-year -8.89% -4.26% -1.05%

Service Desk Analyst
Job Vacancy Trend in Chelmsford

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Chelmsford.

Job vacancy trend for Service Desk Analyst in Chelmsford

Service Desk Analyst
Salary Trend in Chelmsford

3-month moving average salary quoted in jobs citing Service Desk Analyst in Chelmsford.

Salary trend for Service Desk Analyst in Chelmsford

Service Desk Analyst Skill Set
Top 27 Co-occurring Skills and Capabilities in Chelmsford

For the 6 months to 22 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Chelmsford region featuring Service Desk Analyst in the job title.

1 2 (100.00%) Microsoft
1 2 (100.00%) Active Directory
1 2 (100.00%) Microsoft 365
1 2 (100.00%) ITSM
1 2 (100.00%) Windows
2 1 (50.00%) SharePoint
2 1 (50.00%) Microsoft Exchange
2 1 (50.00%) SQL Server
2 1 (50.00%) JIRA
2 1 (50.00%) Data Protection
2 1 (50.00%) Azure
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Microsoft Intune
2 1 (50.00%) ServiceNow
2 1 (50.00%) OneDrive
2 1 (50.00%) Entra ID
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Project Delivery
2 1 (50.00%) Social Skills
2 1 (50.00%) Service Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) Change Management
2 1 (50.00%) Firewall
2 1 (50.00%) Microsoft Certification
2 1 (50.00%) A+ Certification

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Chelmsford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) Microsoft Exchange
1 1 (50.00%) SharePoint
Cloud Services
1 2 (100.00%) Microsoft 365
2 1 (50.00%) Azure
2 1 (50.00%) Entra ID
2 1 (50.00%) OneDrive
Communications & Networking
1 1 (50.00%) Firewall
Database & Business Intelligence
1 1 (50.00%) SQL Server
Development Applications
1 1 (50.00%) JIRA
General
1 1 (50.00%) Social Skills
Operating Systems
1 2 (100.00%) Windows
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
Processes & Methodologies
1 2 (100.00%) ITSM
2 1 (50.00%) Change Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Data Protection
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Project Delivery
2 1 (50.00%) Service Delivery
2 1 (50.00%) Service Management
Qualifications
1 1 (50.00%) A+ Certification
1 1 (50.00%) Microsoft Certification
System Software
1 2 (100.00%) Active Directory
Systems Management
1 1 (50.00%) Microsoft Intune
Vendors
1 2 (100.00%) Microsoft
2 1 (50.00%) ServiceNow