Customer Service Jobs in Gloucestershire

Customer Service
South West > Gloucestershire

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 54 60 58
Rank change year-on-year +6 -2 +10
Permanent jobs citing Customer Service 97 67 68
As % of all permanent jobs advertised in Gloucestershire 5.54% 5.16% 5.36%
As % of the Processes & Methodologies category 6.37% 5.32% 5.56%
Number of salaries quoted 83 36 54
10th Percentile £19,000 £21,938 £21,950
25th Percentile £26,000 £26,313 £25,000
Median annual salary (50th Percentile) £31,500 £31,000 £26,250
Median % change year-on-year +1.61% +18.10% +2.94%
75th Percentile £50,000 £42,750 £47,058
90th Percentile £64,500 £63,750 £67,500
South West median annual salary £31,250 £32,500 £31,000
% change year-on-year -3.85% +4.84% +10.71%

All Process and Methodology Skills
Gloucestershire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,523 1,260 1,224
As % of all permanent jobs advertised in Gloucestershire 86.98% 97.07% 96.45%
Number of salaries quoted 1,078 500 746
10th Percentile £27,500 £31,250 £28,750
25th Percentile £35,500 £41,250 £36,869
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £62,500 £72,813 £63,563
90th Percentile £77,500 £82,500 £71,250
South West median annual salary £50,500 £52,500 £50,000
% change year-on-year -3.81% +5.00% +7.53%

Customer Service
Job Vacancy Trend in Gloucestershire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Customer Service in Gloucestershire

Customer Service
Salary Trend in Gloucestershire

3-month moving average salary quoted in jobs citing Customer Service in Gloucestershire.

Salary trend for Customer Service in Gloucestershire

Customer Service
Salary Histogram in Gloucestershire

Salary distribution for jobs citing Customer Service in Gloucestershire over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Gloucestershire

Customer Service
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Gloucestershire region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheltenham 0 24 £30,000 -3.23% 10
Gloucester -2 22 £39,882 +28.65% 10
Stroud -4 13 £28,000 - 2
Cirencester +2 9 £70,000 +91.78% 2
Tewkesbury -6 9 £50,000 +66.67% 6
Tetbury - 2 £20,000 -
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.28%) SharePoint
2 8 (8.25%) Microsoft Exchange
Applications
1 14 (14.43%) Microsoft Office
2 1 (1.03%) Microsoft Excel
Cloud Services
1 25 (25.77%) Microsoft 365
2 21 (21.65%) Azure
3 5 (5.15%) OneDrive
4 4 (4.12%) WhatsApp
5 2 (2.06%) Dynamics 365
Communications & Networking
1 20 (20.62%) Firewall
2 13 (13.40%) VPN
3 7 (7.22%) Remote Desktop
4 5 (5.15%) DHCP
4 5 (5.15%) DNS
5 4 (4.12%) SAN
5 4 (4.12%) TCP/IP
5 4 (4.12%) VoIP
6 3 (3.09%) Wireless
7 2 (2.06%) Fibre Channel
7 2 (2.06%) Internet
7 2 (2.06%) iSCSI
7 2 (2.06%) LAN
7 2 (2.06%) NAS
7 2 (2.06%) NetScaler
7 2 (2.06%) VLAN
7 2 (2.06%) WAN
7 2 (2.06%) WLAN
Database & Business Intelligence
1 3 (3.09%) SQL Server
2 2 (2.06%) Amazon RDS
Development Applications
1 2 (2.06%) Visual Studio
General
1 59 (60.82%) Social Skills
2 13 (13.40%) Organisational Skills
3 10 (10.31%) Legal
3 10 (10.31%) Local Government
3 10 (10.31%) Telecoms
4 8 (8.25%) Documentation Skills
4 8 (8.25%) Finance
4 8 (8.25%) Influencing Skills
4 8 (8.25%) Retail
5 6 (6.19%) Analytical Skills
6 5 (5.15%) Advertising
7 3 (3.09%) Inclusion and Diversity
8 2 (2.06%) Aviation
8 2 (2.06%) Military
9 1 (1.03%) Law
9 1 (1.03%) Presentation Skills
9 1 (1.03%) Public Sector
Job Titles
1 31 (31.96%) IT Support
2 23 (23.71%) Support Engineer
3 20 (20.62%) Lead
4 16 (16.49%) IT Engineer
4 16 (16.49%) IT Support Engineer
5 12 (12.37%) Team Leader
5 12 (12.37%) Technical Support
6 11 (11.34%) IT Technician
7 9 (9.28%) 1st Line Support
7 9 (9.28%) Senior
7 9 (9.28%) Senior Manager
8 8 (8.25%) Delivery Manager
8 8 (8.25%) Senior Delivery Manager
8 8 (8.25%) Senior Service Delivery Manager
8 8 (8.25%) Senior Service Manager
8 8 (8.25%) Service Manager
8 8 (8.25%) Support Team Leader
8 8 (8.25%) Technical Leader
8 8 (8.25%) Technical Support Team Leader
8 8 (8.25%) Technical Team Leader
Libraries, Frameworks & Software Standards
1 2 (2.06%) jQuery
1 2 (2.06%) Twitter Bootstrap
2 1 (1.03%) .NET
2 1 (1.03%) AngularJS
2 1 (1.03%) ASP.NET
2 1 (1.03%) ASP.NET MVC
Miscellaneous
1 16 (16.49%) Driving Licence
2 10 (10.31%) Self-Motivation
3 3 (3.09%) Video Conferencing
4 2 (2.06%) Management Information System
4 2 (2.06%) Replication
5 1 (1.03%) Insider Threat
5 1 (1.03%) Onboarding
Operating Systems
1 27 (27.84%) Windows
2 8 (8.25%) Windows Server
3 7 (7.22%) Windows 10
4 5 (5.15%) Windows 7
4 5 (5.15%) Windows Server 2008
4 5 (5.15%) Windows Server 2012
5 3 (3.09%) Windows Server 2016
5 3 (3.09%) Windows Server 2019
6 2 (2.06%) Windows 2000
6 2 (2.06%) Windows 8
6 2 (2.06%) Windows XP
7 1 (1.03%) Apple iOS
Processes & Methodologies
1 30 (30.93%) ITIL
2 22 (22.68%) Problem-Solving
2 22 (22.68%) Service Delivery
3 15 (15.46%) Mentoring
4 14 (14.43%) Agile
4 14 (14.43%) Service Management
5 11 (11.34%) Customer Experience
6 10 (10.31%) B2B
6 10 (10.31%) Continuous Improvement
6 10 (10.31%) Presales
7 9 (9.28%) Fault Analysis
7 9 (9.28%) Mathematics
7 9 (9.28%) Stakeholder Management
8 8 (8.25%) Contract Negotiation
8 8 (8.25%) Incident Management
8 8 (8.25%) Incident Response
8 8 (8.25%) Project Delivery
9 7 (7.22%) ITSM
9 7 (7.22%) PDCA
9 7 (7.22%) Problem Management
Programming Languages
1 5 (5.15%) C#
1 5 (5.15%) SQL
2 4 (4.12%) PowerShell
3 3 (3.09%) JavaScript
4 2 (2.06%) Java
4 2 (2.06%) Python
4 2 (2.06%) T-SQL
Qualifications
1 15 (15.46%) Microsoft Certification
2 11 (11.34%) Degree
3 10 (10.31%) MCSE
4 6 (6.19%) ITIL Certification
5 5 (5.15%) DBS Check
6 4 (4.12%) CCNA
6 4 (4.12%) Cisco Certification
6 4 (4.12%) Network+ Certification
7 3 (3.09%) MCSA
8 2 (2.06%) MCDST
8 2 (2.06%) MCITP
9 1 (1.03%) CESG Certified Professional
9 1 (1.03%) CISA
9 1 (1.03%) CISM
9 1 (1.03%) CISSP
9 1 (1.03%) CompTIA Security+
9 1 (1.03%) ISO 27001 Lead Auditor
9 1 (1.03%) MCSD
Quality Assurance & Compliance
1 8 (8.25%) SLA
2 5 (5.15%) ISO/IEC 27001
3 4 (4.12%) QA
4 3 (3.09%) Cyber Essentials
5 1 (1.03%) Cyber Essentials PLUS
5 1 (1.03%) NCSC
5 1 (1.03%) PMO
System Software
1 18 (18.56%) Active Directory
2 6 (6.19%) VMware Infrastructure
3 4 (4.12%) Hyper-V
4 3 (3.09%) VMware ESXi
4 3 (3.09%) XenDesktop
5 2 (2.06%) Terminal Server
6 1 (1.03%) XenApp
Systems Management
1 7 (7.22%) Microsoft Intune
2 6 (6.19%) SCCM
3 3 (3.09%) vCenter Server
3 3 (3.09%) WSUS
4 2 (2.06%) FortiGate
5 1 (1.03%) Computer Emergency Response Teams
Vendors
1 42 (43.30%) Microsoft
2 8 (8.25%) ServiceNow
3 7 (7.22%) VMware
4 3 (3.09%) Cisco
4 3 (3.09%) Citrix
5 2 (2.06%) Acronis
5 2 (2.06%) Datto
5 2 (2.06%) Draytek
5 2 (2.06%) Meraki
5 2 (2.06%) Meru Networks
5 2 (2.06%) Sophos
5 2 (2.06%) Veeam