Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £23,000 in advertised job vacancies in Cheshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
North West > Cheshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 148 85 149
Rank change year-on-year -63 +64 +21
Permanent jobs requiring a 2nd Line Support 30 58 32
As % of all permanent IT jobs advertised in Cheshire 0.97% 2.58% 0.99%
As % of the Job Titles category 1.02% 2.65% 1.01%
Number of salaries quoted 26 52 41
Cheshire median annual salary £23,000 £22,750 £23,500
Median salary % change year-on-year +1.10% -3.19% +2.17%
10th Percentile £20,750 £18,500 £19,000
90th Percentile £25,750 £27,475 £28,000
North West median annual salary £24,500 £23,000 £23,500
% change year-on-year +6.52% -2.13% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cheshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cheshire
Permanent vacancies in Cheshire with a recognized job title 2954 2189 3155
% of permanent IT jobs with a recognized job title 95.94% 97.20% 97.23%
Number of salaries quoted 2252 1874 2679
Cheshire median annual salary £42,500 £37,500 £40,000
Median salary % change year-on-year +13.33% -6.25% +2.56%
10th Percentile £25,000 £22,000 £22,000
90th Percentile £62,500 £58,750 £57,500
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

2nd Line Support
Job Vacancy Trend in Cheshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cheshire.

Job vacancy trend for 2nd Line Support in Cheshire

2nd Line Support
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cheshire.

Salary trend for 2nd Line Support in Cheshire

2nd Line Support
Salary Histogram in Cheshire

The salary distribution of IT jobs citing 2nd Line Support in Cheshire over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in Cheshire

2nd Line Support
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Cheshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wilmslow +1 14 £21,500 +2.38%
Warrington -3 6 £25,000 - 1
Macclesfield -3 3 £25,000 +1.01% 2
Chester -10 1 £23,500 -4.08%
Knutsford -44 1 £25,000 +11.11%
Daresbury - 1 £22,500 -
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Cheshire

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cheshire region featuring 2nd Line Support in the job title.

1 25 (83.33%) Windows
2 22 (73.33%) Office 365
3 21 (70.00%) Microsoft
4 20 (66.67%) Windows Server
5 19 (63.33%) Windows Server 2008
6 17 (56.67%) Windows 7
7 11 (36.67%) Windows Server 2012
7 11 (36.67%) Microsoft Certification
8 10 (33.33%) MCSA
9 9 (30.00%) DHCP
9 9 (30.00%) DNS
9 9 (30.00%) Windows 8
10 8 (26.67%) MCP
10 8 (26.67%) MCITP
10 8 (26.67%) Service Management
11 7 (23.33%) ITIL
12 6 (20.00%) Exchange Server 2010
12 6 (20.00%) Exchange Server 2013
12 6 (20.00%) Mentoring
12 6 (20.00%) Microsoft Office
12 6 (20.00%) MCSE
12 6 (20.00%) MS Exchange
12 6 (20.00%) Active Directory
12 6 (20.00%) Mac OS X
12 6 (20.00%) Apple
12 6 (20.00%) Firewall
13 5 (16.67%) VMware
13 5 (16.67%) Citrix
14 4 (13.33%) SLA
15 3 (10.00%) ITIL Certification

2nd Line Support Skill Set
Co-occurring IT Skills in Cheshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (20.00%) Exchange Server 2010
1 6 (20.00%) Exchange Server 2013
1 6 (20.00%) MS Exchange
2 1 (3.33%) SharePoint
2 1 (3.33%) Skype for Business
Applications
1 6 (20.00%) Microsoft Office
2 2 (6.67%) Microsoft Excel
Cloud Services
1 22 (73.33%) Office 365
2 2 (6.67%) Microsoft Azure
Communications & Networking
1 9 (30.00%) DHCP
1 9 (30.00%) DNS
2 6 (20.00%) Firewall
3 3 (10.00%) LAN
3 3 (10.00%) TCP/IP
3 3 (10.00%) WAN
4 2 (6.67%) VPN
5 1 (3.33%) SAN
5 1 (3.33%) Skype
5 1 (3.33%) VoIP
General
1 2 (6.67%) Finance
2 1 (3.33%) Advertising
2 1 (3.33%) Pharmaceutical
Miscellaneous
1 3 (10.00%) Computer Science
2 2 (6.67%) Data Centre
2 2 (6.67%) Management Information System
3 1 (3.33%) Driving Licence
Operating Systems
1 25 (83.33%) Windows
2 20 (66.67%) Windows Server
3 19 (63.33%) Windows Server 2008
4 17 (56.67%) Windows 7
5 11 (36.67%) Windows Server 2012
6 9 (30.00%) Windows 8
7 6 (20.00%) Mac OS X
8 3 (10.00%) Windows 10
9 1 (3.33%) Linux
Processes & Methodologies
1 8 (26.67%) Service Management
2 7 (23.33%) ITIL
3 6 (20.00%) Mentoring
4 2 (6.67%) Break/Fix
4 2 (6.67%) Change Management
5 1 (3.33%) Change Control
5 1 (3.33%) Configuration Management
5 1 (3.33%) CRM
5 1 (3.33%) Infrastructure Management
5 1 (3.33%) Problem Management
5 1 (3.33%) Project Management
5 1 (3.33%) Service Delivery
Programming Languages
1 1 (3.33%) SQL
Qualifications
1 11 (36.67%) Microsoft Certification
2 10 (33.33%) MCSA
3 8 (26.67%) MCITP
3 8 (26.67%) MCP
4 6 (20.00%) MCSE
5 3 (10.00%) ITIL Certification
6 2 (6.67%) A+ Certification
6 2 (6.67%) CCENT
6 2 (6.67%) CCNA
6 2 (6.67%) Cisco Certification
6 2 (6.67%) Degree
6 2 (6.67%) Network+ Certification
7 1 (3.33%) SC Cleared
7 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 6 (20.00%) Active Directory
2 2 (6.67%) Hyper-V
2 2 (6.67%) VMware Infrastructure
Systems Management
1 2 (6.67%) FortiGate
2 1 (3.33%) Control-M
Vendors
1 21 (70.00%) Microsoft
2 6 (20.00%) Apple
3 5 (16.67%) Citrix
3 5 (16.67%) VMware
4 2 (6.67%) Cisco
4 2 (6.67%) NETGEAR