The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in the North West during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Second Line Support
England / North West
Rank 210 173 172
Rank change year-on-year -37 -1  
Permanent jobs requiring a 2nd Line Support 44 65 80
As % of all permanent IT jobs advertised in the North West 0.72% 1.14% 1.22%
As % of the Job Titles category 0.74% 1.18% 1.26%
Number of salaries quoted 39 59 76
Median salary £26,000 £23,000 £23,500
Median salary % change year-on-year +13.04% -2.12%  
90% offered a salary of more than £22,000 £20,000 £19,000
10% offered a salary of more than £30,500 £28,000 £28,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5946 5514 6351
As % of all permanent IT job vacancies advertised in the North West 96.73% 97.03% 96.81%
Number of salaries quoted 4952 4624 5108
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 3 months to 24 March 2017.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -37 22 £24,750 +10.00% 8
Merseyside +5 10 £27,500 +14.58% 1
Cheshire +2 10 £26,750 +7.00% 2
Lancashire -2 2 £18,000 -28.75% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 24 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 110 (79.71%) Windows
2 88 (63.77%) Microsoft
2 88 (63.77%) Active Directory
3 66 (47.83%) ITIL
3 66 (47.83%) Windows 7
4 58 (42.03%) MS Exchange
5 44 (31.88%) Windows Server
6 39 (28.26%) Windows Server 2008
6 39 (28.26%) MS Excel
7 34 (24.64%) VMware
8 33 (23.91%) Office 365
9 32 (23.19%) Cisco
10 29 (21.01%) Hyper-V
10 29 (21.01%) Windows Server 2012
10 29 (21.01%) Citrix
11 28 (20.29%) WAN
12 27 (19.57%) MS Office
13 26 (18.84%) LAN
14 25 (18.12%) Microsoft Certification
15 23 (16.67%) TCP/IP
16 22 (15.94%) VMware Infrastructure
16 22 (15.94%) Exchange Server 2010
17 20 (14.49%) DNS
17 20 (14.49%) Firewall
18 17 (12.32%) SLA
18 17 (12.32%) Windows Server 2003
19 16 (11.59%) DHCP
19 16 (11.59%) Exchange Server 2013
20 15 (10.87%) SCCM
20 15 (10.87%) HP

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (42.03%) MS Exchange
2 22 (15.94%) Exchange Server 2010
3 16 (11.59%) Exchange Server 2013
4 13 (9.42%) SharePoint
5 6 (4.35%) Skype for Business
6 5 (3.62%) SharePoint 2013
7 3 (2.17%) Exchange Server 2003
8 2 (1.45%) IBM Notes
9 1 (0.72%) Exchange Server 2007
9 1 (0.72%) WebSphere
Applications
1 39 (28.26%) MS Excel
2 27 (19.57%) MS Office
3 2 (1.45%) MS PowerPoint
Business Applications
1 1 (0.72%) Dynamics CRM
Cloud Services
1 33 (23.91%) Office 365
2 2 (1.45%) SaaS
3 1 (0.72%) IaaS
3 1 (0.72%) Microsoft Azure
3 1 (0.72%) PaaS
Communications & Networking
1 28 (20.29%) WAN
2 26 (18.84%) LAN
3 23 (16.67%) TCP/IP
4 20 (14.49%) DNS
4 20 (14.49%) Firewall
5 16 (11.59%) DHCP
6 11 (7.97%) VoIP
7 7 (5.07%) Internet
7 7 (5.07%) VPN
8 6 (4.35%) Wi-Fi
9 4 (2.90%) Skype
10 3 (2.17%) BGP
10 3 (2.17%) OSPF
10 3 (2.17%) SAN
10 3 (2.17%) SNMP
10 3 (2.17%) Wireless
11 2 (1.45%) Ethernet
11 2 (1.45%) FTP
11 2 (1.45%) HTTP
11 2 (1.45%) SMTP
Database & Business Intelligence
1 12 (8.70%) SQL Server
2 2 (1.45%) Big Data
2 2 (1.45%) MySQL
3 1 (0.72%) Data Warehouse
3 1 (0.72%) Informix
Development Applications
1 2 (1.45%) Firebug
General
1 6 (4.35%) Finance
2 5 (3.62%) Telecoms
3 2 (1.45%) Banking
3 2 (1.45%) Law
3 2 (1.45%) Legal
3 2 (1.45%) Marketing
3 2 (1.45%) Retail
4 1 (0.72%) Advertising
4 1 (0.72%) Back Office
4 1 (0.72%) Investment Banking
4 1 (0.72%) Manufacturing
4 1 (0.72%) Private Banking
4 1 (0.72%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (2.17%) Software Packaging
2 2 (1.45%) CSS
2 2 (1.45%) HTML
Miscellaneous
1 12 (8.70%) CMDB
2 7 (5.07%) Data Centre
3 4 (2.90%) Analytical Skills
3 4 (2.90%) Driving Licence
3 4 (2.90%) iPad
3 4 (2.90%) Management Information System
4 3 (2.17%) Wiki
5 2 (1.45%) Client/Server
5 2 (1.45%) Mobile Computing
6 1 (0.72%) Life Science
6 1 (0.72%) Replication
6 1 (0.72%) Tandem
6 1 (0.72%) User Experience
6 1 (0.72%) Video Conferencing
6 1 (0.72%) Xbox
Operating Systems
1 110 (79.71%) Windows
2 66 (47.83%) Windows 7
3 44 (31.88%) Windows Server
4 39 (28.26%) Windows Server 2008
5 29 (21.01%) Windows Server 2012
6 17 (12.32%) Windows Server 2003
7 14 (10.14%) Windows 8
8 10 (7.25%) Linux
8 10 (7.25%) Windows 10
9 9 (6.52%) Windows XP
10 8 (5.80%) Mac OS X
11 7 (5.07%) Android
11 7 (5.07%) Apple iOS
12 5 (3.62%) Unix
13 3 (2.17%) AIX
14 1 (0.72%) Mac OS
14 1 (0.72%) Red Hat Enterprise Linux
14 1 (0.72%) Windows 2000
Processes & Methodologies
1 66 (47.83%) ITIL
2 12 (8.70%) Problem Management
3 9 (6.52%) Service Management
4 8 (5.80%) Mentoring
5 7 (5.07%) Change Management
6 6 (4.35%) ITIL V3
6 6 (4.35%) Knowledge Management
7 5 (3.62%) Continuous Improvement
7 5 (3.62%) Validation
8 4 (2.90%) Disaster Recovery
8 4 (2.90%) Migration
8 4 (2.90%) Service Delivery
9 3 (2.17%) Data Validation
9 3 (2.17%) Incident Management
9 3 (2.17%) Issue Tracking
9 3 (2.17%) Network Monitoring
9 3 (2.17%) Ticket Management
9 3 (2.17%) Time Management
10 2 (1.45%) Release Management
10 2 (1.45%) Test Automation
Programming Languages
1 13 (9.42%) SQL
2 9 (6.52%) PowerShell
3 6 (4.35%) VBScript
4 2 (1.45%) JavaScript
Qualifications
1 25 (18.12%) Microsoft Certification
2 14 (10.14%) MCP
3 13 (9.42%) MCSA
3 13 (9.42%) MCSE
4 10 (7.25%) Cisco Certification
5 9 (6.52%) Degree
6 5 (3.62%) CCNA
6 5 (3.62%) CCNP
6 5 (3.62%) CCSE
6 5 (3.62%) MCITP
7 4 (2.90%) ITIL Certification
8 2 (1.45%) A+ Certification
9 1 (0.72%) MCTS
Quality Assurance & Compliance
1 17 (12.32%) SLA
2 2 (1.45%) QA
System Software
1 88 (63.77%) Active Directory
2 29 (21.01%) Hyper-V
3 22 (15.94%) VMware Infrastructure
4 13 (9.42%) Terminal Services
5 12 (8.70%) XenApp
6 5 (3.62%) XenDesktop
7 2 (1.45%) BitLocker
7 2 (1.45%) ISA Server
7 2 (1.45%) Sendmail
8 1 (0.72%) Virtual Servers
Systems Management
1 15 (10.87%) SCCM
2 2 (1.45%) AirWatch
2 2 (1.45%) Backup Exec
2 2 (1.45%) Microsoft Intune
2 2 (1.45%) Nagios
2 2 (1.45%) Norton AntiVirus
2 2 (1.45%) OpenView
2 2 (1.45%) OVSD
2 2 (1.45%) Systems Management Server (SMS)
2 2 (1.45%) Tivoli
3 1 (0.72%) HP SIM
3 1 (0.72%) WSUS
Vendors
1 88 (63.77%) Microsoft
2 34 (24.64%) VMware
3 32 (23.19%) Cisco
4 29 (21.01%) Citrix
5 15 (10.87%) HP
6 10 (7.25%) Dell
7 7 (5.07%) Apple
7 7 (5.07%) CheckPoint
8 6 (4.35%) Intel Security
9 5 (3.62%) Veeam
10 4 (2.90%) Juniper
11 3 (2.17%) Avaya
11 3 (2.17%) Extreme Networks
11 3 (2.17%) Sage
11 3 (2.17%) SolarWinds
11 3 (2.17%) Symantec
12 2 (1.45%) Lotus
12 2 (1.45%) Sophos
13 1 (0.72%) Oracle
13 1 (0.72%) Red Hat
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