Period
to 20 October 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in the North West during the 6 months to 20 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North West
6 months to
20 Oct 2017
Same period 2016 Same period 2015
Rank 229 223 220
Rank change year-on-year -6 -3 +28
Permanent jobs requiring a 2nd Line Support 143 133 161
As % of all permanent IT jobs advertised in the North West 1.12% 1.09% 1.23%
As % of the Job Titles category 1.16% 1.12% 1.27%
Number of salaries quoted 133 124 156
North West median annual salary £24,500 £24,000 £24,000
Median salary % change year-on-year +2.08% - +2.13%
10th Percentile £20,800 £19,000 £19,000
90th Percentile £28,750 £28,750 £32,250
England median annual salary £27,500 £27,500 £26,018
% change year-on-year - +5.70% +0.07%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12329 11853 12706
% of permanent IT jobs with a recognized job title 96.64% 97.36% 96.76%
Number of salaries quoted 9871 9982 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,075
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 6 months to 20 October 2017.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 20 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +21 90 £24,500 +8.89% 5
Cheshire -42 35 £24,000 - 1
Lancashire +5 8 £22,500 -6.25% 1
Merseyside +4 7 £27,500 -
Cumbria - 3 £24,250 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 October 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 106 (74.13%) Windows
2 93 (65.03%) Microsoft
3 78 (54.55%) Active Directory
4 70 (48.95%) Office 365
5 64 (44.76%) Windows Server
6 52 (36.36%) ITIL
7 50 (34.97%) Windows 7
8 47 (32.87%) Cisco
9 41 (28.67%) VMware
10 37 (25.87%) Windows Server 2012
11 36 (25.17%) Windows Server 2008
11 36 (25.17%) MS Exchange
12 33 (23.08%) Microsoft Office
13 26 (18.18%) SLA
14 25 (17.48%) Exchange Server 2010
15 23 (16.08%) DNS
16 22 (15.38%) DHCP
17 21 (14.69%) Microsoft Certification
17 21 (14.69%) Firewall
17 21 (14.69%) Windows 10
18 20 (13.99%) Veeam
19 19 (13.29%) VLAN
20 18 (12.59%) LAN
21 17 (11.89%) MCSA
21 17 (11.89%) WAN
22 15 (10.49%) Service Management
22 15 (10.49%) TCP/IP
22 15 (10.49%) MCP
22 15 (10.49%) Citrix
22 15 (10.49%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (25.17%) MS Exchange
2 25 (17.48%) Exchange Server 2010
3 13 (9.09%) Exchange Server 2013
4 6 (4.20%) Skype for Business
5 3 (2.10%) Exchange Server 2007
5 3 (2.10%) SharePoint
6 2 (1.40%) Exchange Server 2003
6 2 (1.40%) IIS
Applications
1 33 (23.08%) Microsoft Office
2 2 (1.40%) Microsoft Excel
Business Applications
1 3 (2.10%) Payment Gateway
2 1 (0.70%) SAP ERP
2 1 (0.70%) Unit4 Business World
Cloud Services
1 70 (48.95%) Office 365
2 12 (8.39%) Mimecast
3 6 (4.20%) Microsoft Azure
4 3 (2.10%) Amazon AWS
5 2 (1.40%) Cloud Computing
5 2 (1.40%) G Suite
6 1 (0.70%) SaaS
Communications & Networking
1 23 (16.08%) DNS
2 22 (15.38%) DHCP
3 21 (14.69%) Firewall
4 19 (13.29%) VLAN
5 18 (12.59%) LAN
6 17 (11.89%) WAN
7 15 (10.49%) TCP/IP
8 12 (8.39%) VPN
9 7 (4.90%) SAN
10 5 (3.50%) VoIP
11 4 (2.80%) Skype
11 4 (2.80%) Wi-Fi
12 3 (2.10%) Network Security
13 2 (1.40%) Internet
14 1 (0.70%) MPLS
14 1 (0.70%) Wireless
Database & Business Intelligence
1 3 (2.10%) Crystal Reports
1 3 (2.10%) SQL Server Integration Services
1 3 (2.10%) SQL Server Reporting Services
2 1 (0.70%) SQL Server
General
1 8 (5.59%) Finance
2 5 (3.50%) Retail
3 3 (2.10%) Advertising
3 3 (2.10%) Legal
4 2 (1.40%) Automotive
5 1 (0.70%) Back Office
5 1 (0.70%) Front Office
5 1 (0.70%) Games
5 1 (0.70%) Italian Language
5 1 (0.70%) Manufacturing
5 1 (0.70%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.10%) CSS
1 3 (2.10%) HTML
2 2 (1.40%) .NET
3 1 (0.70%) FIX Protocol
3 1 (0.70%) Middleware
Miscellaneous
1 12 (8.39%) Driving Licence
2 6 (4.20%) Data Centre
3 5 (3.50%) CMDB
4 4 (2.80%) Management Information System
5 3 (2.10%) Computer Science
5 3 (2.10%) iPad
5 3 (2.10%) Replication
6 2 (1.40%) EPoS
7 1 (0.70%) Analytical Skills
7 1 (0.70%) Fat Client
7 1 (0.70%) Fixed Income
7 1 (0.70%) iPhone
7 1 (0.70%) Mobile App
7 1 (0.70%) New Media
7 1 (0.70%) Smartphone
7 1 (0.70%) Thin Client
7 1 (0.70%) User Experience
7 1 (0.70%) Virtual Team
Operating Systems
1 106 (74.13%) Windows
2 64 (44.76%) Windows Server
3 50 (34.97%) Windows 7
4 37 (25.87%) Windows Server 2012
5 36 (25.17%) Windows Server 2008
6 21 (14.69%) Windows 10
7 9 (6.29%) Windows 8
8 7 (4.90%) Windows Server 2003
9 6 (4.20%) Mac OS X
10 3 (2.10%) Windows XP
11 2 (1.40%) Android
11 2 (1.40%) Linux
11 2 (1.40%) Mac OS
12 1 (0.70%) Apple iOS
Processes & Methodologies
1 52 (36.36%) ITIL
2 15 (10.49%) Service Management
3 12 (8.39%) Service Delivery
4 9 (6.29%) Configuration Management
5 7 (4.90%) Problem Management
6 6 (4.20%) ITSM
6 6 (4.20%) Mentoring
7 4 (2.80%) CRM
8 3 (2.10%) Disaster Recovery
8 3 (2.10%) ERP
8 3 (2.10%) Information Security
8 3 (2.10%) Knowledge Management
8 3 (2.10%) Telesales
9 2 (1.40%) Break/Fix
9 2 (1.40%) Change Management
9 2 (1.40%) E-Commerce
9 2 (1.40%) Incident Management
9 2 (1.40%) Migration
9 2 (1.40%) Root Cause Analysis
9 2 (1.40%) Statistics
Programming Languages
1 11 (7.69%) SQL
2 4 (2.80%) PowerShell
2 4 (2.80%) VBScript
3 3 (2.10%) Uniface
4 2 (1.40%) T-SQL
5 1 (0.70%) VB.NET
Qualifications
1 21 (14.69%) Microsoft Certification
2 17 (11.89%) MCSA
3 15 (10.49%) MCP
4 12 (8.39%) Cisco Certification
4 12 (8.39%) MCSE
5 11 (7.69%) CCNA
6 9 (6.29%) MCITP
7 6 (4.20%) Degree
8 3 (2.10%) A+ Certification
8 3 (2.10%) Network+ Certification
8 3 (2.10%) Security Cleared
9 2 (1.40%) CCENT
9 2 (1.40%) ITIL Certification
10 1 (0.70%) CCNP
10 1 (0.70%) SC Cleared
Quality Assurance & Compliance
1 26 (18.18%) SLA
2 1 (0.70%) Data Quality
2 1 (0.70%) PCI DSS
System Software
1 78 (54.55%) Active Directory
2 15 (10.49%) Hyper-V
3 12 (8.39%) VMware Infrastructure
4 7 (4.90%) Terminal Services
5 2 (1.40%) VMware ESXi
5 2 (1.40%) vSphere
Systems Management
1 11 (7.69%) SCCM
2 2 (1.40%) Backup Exec
2 2 (1.40%) FortiGate
2 2 (1.40%) Microsoft Data Protection Manager
3 1 (0.70%) Cisco CUCM
3 1 (0.70%) Control-M
3 1 (0.70%) HP Data Protector
3 1 (0.70%) McAfee ePO
3 1 (0.70%) NetBackup
Vendors
1 93 (65.03%) Microsoft
2 47 (32.87%) Cisco
3 41 (28.67%) VMware
4 20 (13.99%) Veeam
5 15 (10.49%) Citrix
6 6 (4.20%) Apple
7 3 (2.10%) HP
7 3 (2.10%) SAP
8 2 (1.40%) Avaya
8 2 (1.40%) Google
8 2 (1.40%) Meraki
8 2 (1.40%) NETGEAR
8 2 (1.40%) Ubiquiti
9 1 (0.70%) Capita
9 1 (0.70%) McAfee
9 1 (0.70%) Remedy
9 1 (0.70%) ServiceNow
9 1 (0.70%) Veritas