Period
to 23 February 2018

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the North West during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North West
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 228 222 189
Rank change year-on-year -6 -33 +30
Permanent jobs requiring a 2nd Line Support 147 143 171
As % of all permanent IT jobs advertised in the North West 1.15% 1.15% 1.42%
As % of the Job Titles category 1.19% 1.19% 1.48%
Number of salaries quoted 134 131 166
North West median annual salary £25,000 £23,500 £22,750
Median salary % change year-on-year +6.38% +3.30% -3.19%
10th Percentile £21,000 £19,000 £19,000
90th Percentile £34,000 £28,750 £28,750
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,383 11,983 11,593
% of permanent IT jobs with a recognized job title 96.83% 96.65% 96.34%
Number of salaries quoted 9,998 10,056 9,682
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £25,000 £22,750
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 6 months to 23 February 2018.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 82 £25,000 +4.17% 19
Cheshire -63 28 £26,250 +16.67% 3
Merseyside +31 17 £24,000 -10.28% 2
Lancashire +17 16 £35,000 +48.94% 1
Cumbria - 4 £25,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 February 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Support in the job title.

1 121 (82.31%) Windows
2 94 (63.95%) Active Directory
3 88 (59.86%) Microsoft
4 74 (50.34%) Windows Server
5 63 (42.86%) Office 365
6 61 (41.50%) Windows Server 2012
7 58 (39.46%) VMware
7 58 (39.46%) ITIL
8 54 (36.73%) Windows Server 2008
9 51 (34.69%) MS Exchange
10 46 (31.29%) Cisco
11 43 (29.25%) Exchange Server 2010
12 37 (25.17%) Windows 7
13 36 (24.49%) Microsoft Office
14 35 (23.81%) TCP/IP
15 34 (23.13%) DNS
16 31 (21.09%) LAN
17 30 (20.41%) WAN
17 30 (20.41%) Firewall
18 29 (19.73%) Windows 10
19 28 (19.05%) VMware Infrastructure
20 26 (17.69%) Hyper-V
20 26 (17.69%) DHCP
21 25 (17.01%) SLA
22 24 (16.33%) MCP
23 23 (15.65%) Driving Licence
24 21 (14.29%) Service Management
25 20 (13.61%) Microsoft Certification
26 19 (12.93%) Exchange Server 2013
26 19 (12.93%) Citrix

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (34.69%) MS Exchange
2 43 (29.25%) Exchange Server 2010
3 19 (12.93%) Exchange Server 2013
4 17 (11.56%) Exchange Server 2007
5 12 (8.16%) SharePoint
5 12 (8.16%) Skype for Business
6 1 (0.68%) BizTalk Server
6 1 (0.68%) JBoss
6 1 (0.68%) Tomcat
6 1 (0.68%) WebSphere
Applications
1 36 (24.49%) Microsoft Office
2 2 (1.36%) Microsoft Excel
Business Applications
1 1 (0.68%) Cognos Business Intelligence
1 1 (0.68%) Salesforce.com CRM
1 1 (0.68%) SAP ERP
Cloud Services
1 63 (42.86%) Office 365
2 4 (2.72%) Microsoft Azure
3 2 (1.36%) Mimecast
4 1 (0.68%) Sage Pay
4 1 (0.68%) Salesforce Service Cloud
Communications & Networking
1 35 (23.81%) TCP/IP
2 34 (23.13%) DNS
3 31 (21.09%) LAN
4 30 (20.41%) Firewall
4 30 (20.41%) WAN
5 26 (17.69%) DHCP
6 18 (12.24%) VLAN
7 15 (10.20%) VoIP
8 11 (7.48%) Wi-Fi
9 8 (5.44%) Internet
10 4 (2.72%) Network Security
10 4 (2.72%) Skype
10 4 (2.72%) VPN
11 2 (1.36%) SAN
12 1 (0.68%) Cisco IOS
12 1 (0.68%) Intranet
12 1 (0.68%) MPLS
12 1 (0.68%) Remote Desktop
12 1 (0.68%) VDSL
12 1 (0.68%) Wireless
Database & Business Intelligence
1 9 (6.12%) SQL Server
2 8 (5.44%) Data Warehouse
2 8 (5.44%) DTS
2 8 (5.44%) SQL Server 2005
2 8 (5.44%) SQL Server Integration Services
3 1 (0.68%) MySQL
3 1 (0.68%) QlikView
General
1 8 (5.44%) Legal
2 5 (3.40%) Finance
3 4 (2.72%) Law
4 3 (2.04%) Banking
5 2 (1.36%) Games
5 2 (1.36%) Manufacturing
6 1 (0.68%) Automotive
6 1 (0.68%) German Language
6 1 (0.68%) Investment Banking
6 1 (0.68%) Italian Language
6 1 (0.68%) Pharmaceutical
6 1 (0.68%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.36%) COM
2 1 (0.68%) Middleware
Miscellaneous
1 23 (15.65%) Driving Licence
2 11 (7.48%) Management Information System
3 3 (2.04%) Analytical Skills
3 3 (2.04%) Computer Science
3 3 (2.04%) Data Centre
4 1 (0.68%) Blackberry
4 1 (0.68%) Blog
4 1 (0.68%) Enterprise Software
4 1 (0.68%) Fat Client
4 1 (0.68%) iPhone
4 1 (0.68%) Linux Command Line
4 1 (0.68%) Mainframe
4 1 (0.68%) Mobile App
4 1 (0.68%) New Media
4 1 (0.68%) Security Operations Centre
4 1 (0.68%) Thin Client
4 1 (0.68%) User Experience
4 1 (0.68%) Video Conferencing
4 1 (0.68%) Virtual Team
Operating Systems
1 121 (82.31%) Windows
2 74 (50.34%) Windows Server
3 61 (41.50%) Windows Server 2012
4 54 (36.73%) Windows Server 2008
5 37 (25.17%) Windows 7
6 29 (19.73%) Windows 10
7 11 (7.48%) Windows 8
8 4 (2.72%) Linux
9 3 (2.04%) Android
9 3 (2.04%) Mac OS X
9 3 (2.04%) Windows XP
10 2 (1.36%) AIX
10 2 (1.36%) Unix
10 2 (1.36%) Windows Server 2003
11 1 (0.68%) Apple iOS
11 1 (0.68%) Solaris
11 1 (0.68%) Windows Phone
Processes & Methodologies
1 58 (39.46%) ITIL
2 21 (14.29%) Service Management
3 18 (12.24%) Incident Management
4 13 (8.84%) Problem Management
5 11 (7.48%) Service Delivery
6 10 (6.80%) Configuration Management
7 9 (6.12%) Statistics
8 8 (5.44%) Continuous Improvement
8 8 (5.44%) Risk Assessment
9 7 (4.76%) Disaster Recovery
10 5 (3.40%) Asset Management
10 5 (3.40%) Process Improvement
11 4 (2.72%) Change Management
12 3 (2.04%) Mentoring
12 3 (2.04%) Project Management
12 3 (2.04%) Root Cause Analysis
12 3 (2.04%) Service Desk Management
13 2 (1.36%) Break/Fix
13 2 (1.36%) Server Building
13 2 (1.36%) Software Deployment
Programming Languages
1 11 (7.48%) SQL
2 8 (5.44%) T-SQL
3 5 (3.40%) PowerShell
4 2 (1.36%) VBScript
5 1 (0.68%) Bash Shell
Qualifications
1 24 (16.33%) MCP
2 20 (13.61%) Microsoft Certification
3 16 (10.88%) MCSA
4 13 (8.84%) MCSE
5 11 (7.48%) Security Cleared
6 7 (4.76%) CCNA
6 7 (4.76%) Cisco Certification
6 7 (4.76%) Degree
7 5 (3.40%) ITIL Certification
8 4 (2.72%) MCITP
9 2 (1.36%) A+ Certification
9 2 (1.36%) CCENT
9 2 (1.36%) Network+ Certification
10 1 (0.68%) Computer Science Degree
10 1 (0.68%) SC Cleared
Quality Assurance & Compliance
1 25 (17.01%) SLA
2 8 (5.44%) Data Quality
3 7 (4.76%) PCI DSS
4 2 (1.36%) PMO
5 1 (0.68%) QA
5 1 (0.68%) Sarbanes-Oxley
System Software
1 94 (63.95%) Active Directory
2 28 (19.05%) VMware Infrastructure
3 26 (17.69%) Hyper-V
4 4 (2.72%) vSphere
5 2 (1.36%) BitLocker
5 2 (1.36%) VMware ESXi
5 2 (1.36%) XenApp
Systems Management
1 15 (10.20%) SCCM
2 10 (6.80%) FortiGate
3 1 (0.68%) Cisco CUCM
3 1 (0.68%) HP Data Protector
3 1 (0.68%) NetBackup
Vendors
1 88 (59.86%) Microsoft
2 58 (39.46%) VMware
3 46 (31.29%) Cisco
4 19 (12.93%) Citrix
5 18 (12.24%) HP
6 16 (10.88%) Veeam
7 9 (6.12%) Juniper
7 9 (6.12%) Remedy
8 8 (5.44%) Intel
8 8 (5.44%) ProCurve
8 8 (5.44%) Sophos
9 5 (3.40%) Capita
10 4 (2.72%) SAP
11 3 (2.04%) Apple
12 2 (1.36%) Avaya
12 2 (1.36%) NETGEAR
12 2 (1.36%) Siebel
12 2 (1.36%) Sun
13 1 (0.68%) Aruba
13 1 (0.68%) iManage