Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in the North West during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 238 213 204
Rank change year-on-year -25 -9 +52
Permanent jobs requiring a 2nd Line Support 145 152 169
As % of all permanent IT jobs advertised in the North West 1.09% 1.21% 1.31%
As % of the Job Titles category 1.13% 1.25% 1.36%
Number of salaries quoted 134 140 166
North West median annual salary £24,500 £23,000 £23,750
Median salary % change year-on-year +6.52% -3.16% +1.06%
10th Percentile £20,825 £19,000 £18,875
90th Percentile £28,750 £28,750 £32,250
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12848 12139 12423
% of permanent IT jobs with a recognized job title 96.64% 97.00% 96.58%
Number of salaries quoted 10290 10208 10309
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,250 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 92 £24,500 +8.89% 6
Cheshire -58 30 £23,000 +2.22% 5
Merseyside +16 11 £28,500 +10.68% 1
Lancashire +10 8 £22,500 -18.18% 2
Cumbria - 4 £25,000 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 113 (77.93%) Windows
2 92 (63.45%) Microsoft
3 83 (57.24%) Active Directory
4 72 (49.66%) Office 365
5 71 (48.97%) Windows Server
6 57 (39.31%) Windows 7
7 53 (36.55%) ITIL
8 49 (33.79%) Cisco
9 47 (32.41%) VMware
10 46 (31.72%) Windows Server 2012
11 45 (31.03%) Windows Server 2008
12 43 (29.66%) MS Exchange
13 39 (26.90%) Microsoft Office
14 35 (24.14%) Exchange Server 2010
15 28 (19.31%) Windows 10
16 26 (17.93%) DNS
16 26 (17.93%) SLA
17 25 (17.24%) Firewall
18 24 (16.55%) Microsoft Certification
19 23 (15.86%) DHCP
19 23 (15.86%) TCP/IP
20 20 (13.79%) Hyper-V
21 19 (13.10%) Veeam
21 19 (13.10%) MCP
21 19 (13.10%) Citrix
21 19 (13.10%) VLAN
22 18 (12.41%) LAN
22 18 (12.41%) MCSA
23 17 (11.72%) WAN
23 17 (11.72%) Service Management

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (29.66%) MS Exchange
2 35 (24.14%) Exchange Server 2010
3 16 (11.03%) Exchange Server 2013
4 7 (4.83%) Exchange Server 2007
4 7 (4.83%) Skype for Business
5 4 (2.76%) SharePoint
6 2 (1.38%) IIS
Applications
1 39 (26.90%) Microsoft Office
2 2 (1.38%) Microsoft Excel
Business Applications
1 3 (2.07%) Payment Gateway
2 1 (0.69%) SAP ERP
2 1 (0.69%) Unit4 Business World
Cloud Services
1 72 (49.66%) Office 365
2 12 (8.28%) Mimecast
3 6 (4.14%) Microsoft Azure
4 1 (0.69%) Amazon AWS
4 1 (0.69%) Cloud Computing
4 1 (0.69%) G Suite
4 1 (0.69%) SaaS
Communications & Networking
1 26 (17.93%) DNS
2 25 (17.24%) Firewall
3 23 (15.86%) DHCP
3 23 (15.86%) TCP/IP
4 19 (13.10%) VLAN
5 18 (12.41%) LAN
6 17 (11.72%) WAN
7 10 (6.90%) VPN
8 7 (4.83%) VoIP
9 6 (4.14%) Wi-Fi
10 5 (3.45%) SAN
11 4 (2.76%) Skype
12 3 (2.07%) Network Security
13 2 (1.38%) Internet
14 1 (0.69%) MPLS
14 1 (0.69%) Wireless
Database & Business Intelligence
1 3 (2.07%) Crystal Reports
1 3 (2.07%) SQL Server Integration Services
1 3 (2.07%) SQL Server Reporting Services
2 1 (0.69%) MySQL
2 1 (0.69%) QlikView
2 1 (0.69%) SQL Server
General
1 6 (4.14%) Finance
2 5 (3.45%) Legal
3 4 (2.76%) Retail
4 3 (2.07%) Automotive
4 3 (2.07%) Manufacturing
5 2 (1.38%) Advertising
5 2 (1.38%) Law
6 1 (0.69%) Games
6 1 (0.69%) German Language
6 1 (0.69%) Italian Language
6 1 (0.69%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.07%) CSS
1 3 (2.07%) HTML
2 2 (1.38%) .NET
Miscellaneous
1 15 (10.34%) Driving Licence
2 5 (3.45%) Management Information System
3 4 (2.76%) CMDB
3 4 (2.76%) Data Centre
4 3 (2.07%) Analytical Skills
4 3 (2.07%) Computer Science
4 3 (2.07%) iPad
5 1 (0.69%) Blackberry
5 1 (0.69%) Enterprise Software
5 1 (0.69%) EPoS
5 1 (0.69%) Fat Client
5 1 (0.69%) iPhone
5 1 (0.69%) Linux Command Line
5 1 (0.69%) Mobile App
5 1 (0.69%) New Media
5 1 (0.69%) Replication
5 1 (0.69%) Smartphone
5 1 (0.69%) Thin Client
5 1 (0.69%) User Experience
5 1 (0.69%) Virtual Team
Operating Systems
1 113 (77.93%) Windows
2 71 (48.97%) Windows Server
3 57 (39.31%) Windows 7
4 46 (31.72%) Windows Server 2012
5 45 (31.03%) Windows Server 2008
6 28 (19.31%) Windows 10
7 12 (8.28%) Windows 8
8 6 (4.14%) Mac OS X
9 5 (3.45%) Windows Server 2003
10 4 (2.76%) Linux
11 3 (2.07%) Windows XP
12 2 (1.38%) Android
12 2 (1.38%) Mac OS
13 1 (0.69%) AIX
13 1 (0.69%) Apple iOS
13 1 (0.69%) Unix
Processes & Methodologies
1 53 (36.55%) ITIL
2 17 (11.72%) Service Management
3 10 (6.90%) Configuration Management
4 8 (5.52%) Problem Management
4 8 (5.52%) Service Delivery
5 7 (4.83%) Mentoring
6 6 (4.14%) ITSM
7 4 (2.76%) CRM
7 4 (2.76%) Disaster Recovery
8 3 (2.07%) ERP
8 3 (2.07%) Incident Management
8 3 (2.07%) Information Security
8 3 (2.07%) Knowledge Management
8 3 (2.07%) Migration
8 3 (2.07%) Root Cause Analysis
8 3 (2.07%) Statistics
8 3 (2.07%) Telesales
9 2 (1.38%) Break/Fix
9 2 (1.38%) Collaborative Working
9 2 (1.38%) Risk Assessment
Programming Languages
1 9 (6.21%) SQL
2 6 (4.14%) PowerShell
3 4 (2.76%) VBScript
4 3 (2.07%) Uniface
5 1 (0.69%) Bash Shell
5 1 (0.69%) T-SQL
5 1 (0.69%) VB.NET
Qualifications
1 24 (16.55%) Microsoft Certification
2 19 (13.10%) MCP
3 18 (12.41%) MCSA
4 15 (10.34%) MCSE
5 10 (6.90%) CCNA
5 10 (6.90%) Cisco Certification
6 9 (6.21%) MCITP
7 7 (4.83%) Degree
8 5 (3.45%) ITIL Certification
9 4 (2.76%) Security Cleared
10 3 (2.07%) A+ Certification
10 3 (2.07%) Network+ Certification
11 2 (1.38%) CCENT
12 1 (0.69%) Computer Science Degree
12 1 (0.69%) SC Cleared
Quality Assurance & Compliance
1 26 (17.93%) SLA
2 3 (2.07%) PCI DSS
3 2 (1.38%) Data Quality
4 1 (0.69%) Sarbanes-Oxley
System Software
1 83 (57.24%) Active Directory
2 20 (13.79%) Hyper-V
3 14 (9.66%) VMware Infrastructure
4 5 (3.45%) Terminal Services
5 3 (2.07%) VMware ESXi
6 2 (1.38%) vSphere
6 2 (1.38%) XenApp
Systems Management
1 15 (10.34%) SCCM
2 2 (1.38%) FortiGate
3 1 (0.69%) Cisco CUCM
3 1 (0.69%) Control-M
3 1 (0.69%) HP Data Protector
3 1 (0.69%) McAfee ePO
3 1 (0.69%) NetBackup
Vendors
1 92 (63.45%) Microsoft
2 49 (33.79%) Cisco
3 47 (32.41%) VMware
4 19 (13.10%) Citrix
4 19 (13.10%) Veeam
5 6 (4.14%) Apple
6 4 (2.76%) HP
7 3 (2.07%) SAP
8 2 (1.38%) Avaya
8 2 (1.38%) Capita
8 2 (1.38%) NETGEAR
8 2 (1.38%) Remedy
9 1 (0.69%) Google
9 1 (0.69%) iManage
9 1 (0.69%) McAfee
9 1 (0.69%) Oracle
9 1 (0.69%) ServiceNow
9 1 (0.69%) Siebel
9 1 (0.69%) Veritas