Period
to 25 September 2018

The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in the North West during the 6 months to 25 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North West
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 252 233 225
Rank change year-on-year -19 -8 -8
Permanent jobs requiring a 2nd Line Support 105 135 124
As % of all permanent IT jobs advertised in the North West 0.88% 1.03% 1.05%
As % of the Job Titles category 0.91% 1.07% 1.08%
Number of salaries quoted 97 129 116
North West median annual salary £24,000 £24,000 £24,000
10th Percentile £20,050 £20,750 £18,625
90th Percentile £33,750 £28,750 £29,000
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,575 12,648 11,478
% of permanent IT jobs with a recognized job title 96.75% 96.67% 97.16%
Number of salaries quoted 9,378 10,184 9,696
North West median annual salary £44,000 £41,516 £40,000
Median salary % change year-on-year +5.98% +3.79% -
10th Percentile £25,000 £25,000 £24,250
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 6 months to 25 September 2018.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 63 £23,250 -5.10% 8
Merseyside +30 20 £30,000 +17.65% 2
Cheshire -4 15 £28,750 +22.34% 5
Lancashire +1 6 £22,000 -1.12% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 September 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Support in the job title.

1 75 (71.43%) Windows
2 61 (58.10%) Active Directory
3 49 (46.67%) Microsoft
4 41 (39.05%) Office 365
5 40 (38.10%) Windows Server
6 37 (35.24%) MS Exchange
7 31 (29.52%) VMware
8 29 (27.62%) ITIL
9 24 (22.86%) VMware Infrastructure
10 23 (21.90%) Citrix
11 22 (20.95%) Problem-Solving
12 21 (20.00%) Firewall
13 19 (18.10%) Windows Server 2008
13 19 (18.10%) Exchange Server 2010
14 18 (17.14%) Hyper-V
14 18 (17.14%) Windows 7
15 17 (16.19%) Windows Server 2012
15 17 (16.19%) Exchange Server 2013
15 17 (16.19%) Cisco
16 15 (14.29%) TCP/IP
16 15 (14.29%) Windows 10
17 14 (13.33%) SharePoint
18 13 (12.38%) Microsoft Office
18 13 (12.38%) WAN
18 13 (12.38%) LAN
19 12 (11.43%) XenApp
19 12 (11.43%) VPN
20 11 (10.48%) Driving Licence
21 10 (9.52%) Incident Management
21 10 (9.52%) DNS

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (35.24%) MS Exchange
2 19 (18.10%) Exchange Server 2010
3 17 (16.19%) Exchange Server 2013
4 14 (13.33%) SharePoint
5 9 (8.57%) Skype for Business
6 7 (6.67%) Exchange Server 2003
7 4 (3.81%) Exchange Server 2007
7 4 (3.81%) WordPress
8 3 (2.86%) SharePoint Server
9 2 (1.90%) IIS
10 1 (0.95%) Blackberry Enterprise Server
10 1 (0.95%) SharePoint 2010
Applications
1 13 (12.38%) Microsoft Office
2 3 (2.86%) MS Visio
Business Applications
1 3 (2.86%) Dynamics CRM
2 1 (0.95%) Dynamics NAV
Cloud Services
1 41 (39.05%) Office 365
2 5 (4.76%) Microsoft Azure
3 4 (3.81%) SaaS
4 3 (2.86%) G Suite
4 3 (2.86%) IaaS
5 1 (0.95%) Amazon AWS
Communications & Networking
1 21 (20.00%) Firewall
2 15 (14.29%) TCP/IP
3 13 (12.38%) LAN
3 13 (12.38%) WAN
4 12 (11.43%) VPN
5 10 (9.52%) DNS
5 10 (9.52%) Wireless
6 9 (8.57%) Internet
6 9 (8.57%) VoIP
7 7 (6.67%) DHCP
7 7 (6.67%) Remote Desktop
8 6 (5.71%) Ethernet
8 6 (5.71%) SAN
8 6 (5.71%) Skype
9 4 (3.81%) VLAN
10 3 (2.86%) IP Telephony
10 3 (2.86%) MPLS
11 2 (1.90%) ADSL
11 2 (1.90%) PBX
11 2 (1.90%) PSTN
Database & Business Intelligence
1 8 (7.62%) SQL Server
2 3 (2.86%) SQL Server 2008
3 2 (1.90%) Power BI
3 2 (1.90%) Relational Database
3 2 (1.90%) SQL Server Reporting Services
Development Applications
1 4 (3.81%) JIRA
General
1 9 (8.57%) Retail
2 5 (4.76%) Finance
2 5 (4.76%) Local Government
3 3 (2.86%) Legal
3 3 (2.86%) Manufacturing
4 2 (1.90%) Advertising
4 2 (1.90%) Dutch Language
4 2 (1.90%) French Language
4 2 (1.90%) German Language
4 2 (1.90%) Italian Language
4 2 (1.90%) Telecoms
5 1 (0.95%) Marketing
Libraries, Frameworks & Software Standards
1 6 (5.71%) 802.1X
2 5 (4.76%) HTML
2 5 (4.76%) SOAP
2 5 (4.76%) XML
3 4 (3.81%) CSS
3 4 (3.81%) REST
4 1 (0.95%) JSON
4 1 (0.95%) Web Services
Miscellaneous
1 11 (10.48%) Driving Licence
2 9 (8.57%) Analytical Skills
3 7 (6.67%) Management Information System
4 4 (3.81%) Fat Client
4 4 (3.81%) Thin Client
4 4 (3.81%) User Experience
5 3 (2.86%) Fintech
5 3 (2.86%) Renewable Energy
6 2 (1.90%) Data Centre
6 2 (1.90%) iPhone
7 1 (0.95%) Blackberry
7 1 (0.95%) Enterprise Software
7 1 (0.95%) EPoS
7 1 (0.95%) iPad
7 1 (0.95%) Self-Motivation
7 1 (0.95%) Video Conferencing
Operating Systems
1 75 (71.43%) Windows
2 40 (38.10%) Windows Server
3 19 (18.10%) Windows Server 2008
4 18 (17.14%) Windows 7
5 17 (16.19%) Windows Server 2012
6 15 (14.29%) Windows 10
7 8 (7.62%) Linux
8 4 (3.81%) Windows 8
9 1 (0.95%) Android
9 1 (0.95%) Apple iOS
9 1 (0.95%) Mac OS
9 1 (0.95%) Unix
Processes & Methodologies
1 29 (27.62%) ITIL
2 22 (20.95%) Problem-Solving
3 10 (9.52%) Incident Management
3 10 (9.52%) Service Management
4 9 (8.57%) Problem Management
4 9 (8.57%) Tech Ops
5 5 (4.76%) Chat Support
5 5 (4.76%) Configuration Management
5 5 (4.76%) CRM
5 5 (4.76%) ITIL V3
5 5 (4.76%) Project Management
5 5 (4.76%) Statistics
6 4 (3.81%) Document Management
6 4 (3.81%) Integration Testing
6 4 (3.81%) ITSM
6 4 (3.81%) Risk Assessment
6 4 (3.81%) Web Design
7 3 (2.86%) Change Management
7 3 (2.86%) Disaster Recovery
7 3 (2.86%) Kalman Filter
Programming Languages
1 8 (7.62%) SQL
2 4 (3.81%) JavaScript
3 1 (0.95%) PowerShell
Qualifications
1 6 (5.71%) Microsoft Certification
2 5 (4.76%) DBS Check
2 5 (4.76%) Security Cleared
3 3 (2.86%) Degree
3 3 (2.86%) HNC
4 2 (1.90%) A+ Certification
5 1 (0.95%) CCNA
5 1 (0.95%) Cisco Certification
5 1 (0.95%) ITIL Certification
5 1 (0.95%) MCSA
Quality Assurance & Compliance
1 7 (6.67%) SLA
2 4 (3.81%) Data Quality
2 4 (3.81%) QA
3 1 (0.95%) Cyber Essentials
3 1 (0.95%) ISO/IEC 27001
System Software
1 61 (58.10%) Active Directory
2 24 (22.86%) VMware Infrastructure
3 18 (17.14%) Hyper-V
4 12 (11.43%) XenApp
5 8 (7.62%) XenDesktop
6 7 (6.67%) VMware ESXi
7 3 (2.86%) Virtual Servers
8 2 (1.90%) Virtual Machines
9 1 (0.95%) Microsoft Virtual Server
9 1 (0.95%) Terminal Services
9 1 (0.95%) VMware Workstation
Systems Management
1 4 (3.81%) SCCM
2 3 (2.86%) SmoothWall
3 2 (1.90%) SCVMM
4 1 (0.95%) AirWatch
4 1 (0.95%) ThinApp
4 1 (0.95%) WSUS
Vendors
1 49 (46.67%) Microsoft
2 31 (29.52%) VMware
3 23 (21.90%) Citrix
4 17 (16.19%) Cisco
5 10 (9.52%) HP
6 8 (7.62%) Aruba
7 7 (6.67%) Apple
8 5 (4.76%) NETGEAR
8 5 (4.76%) Ruckus Wireless
9 4 (3.81%) Remedy
10 3 (2.86%) SonicWALL
11 2 (1.90%) Dell
11 2 (1.90%) Tableau
12 1 (0.95%) Avaya
12 1 (0.95%) Juniper
12 1 (0.95%) McAfee
12 1 (0.95%) Mitel
12 1 (0.95%) Polycom
12 1 (0.95%) Sage
12 1 (0.95%) Wyse