The median annual salary for a 2nd Line Support was £24,000 in advertised job vacancies in the North West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / North West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 217 178 176
Rank change year-on-year -39 -2  
Permanent jobs requiring a 2nd Line Support 61 60 70
As % of all permanent IT jobs advertised in the North West 0.89% 1.07% 1.10%
As % of the Job Titles category 0.92% 1.09% 1.13%
Number of salaries quoted 57 58 64
Median salary £24,000 £22,750 £24,750
Median salary % change year-on-year +5.49% -8.08%  
90% offered a salary of more than £22,000 £19,500 £20,500
10% offered a salary of more than £27,500 £31,000 £27,850
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6604 5498 6171
As % of all permanent IT job vacancies advertised in the North West 96.65% 97.72% 96.83%
Number of salaries quoted 5400 4661 5042
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 40 £24,000 +9.09% 7
Cheshire -31 12 £27,000 +8.00% 5
Lancashire +1 5 £22,000 -12.00%
Merseyside -6 3 £25,250 -8.18% 1
Cumbria - 1 £23,500 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 73 (70.19%) Windows
2 65 (62.50%) Active Directory
3 58 (55.77%) Microsoft
4 53 (50.96%) ITIL
5 41 (39.42%) MS Exchange
6 31 (29.81%) Windows Server
6 31 (29.81%) Office 365
7 29 (27.88%) Cisco
8 28 (26.92%) Windows 7
9 25 (24.04%) Citrix
10 24 (23.08%) VMware
11 23 (22.12%) Hyper-V
12 21 (20.19%) WAN
13 19 (18.27%) LAN
13 19 (18.27%) Windows Server 2012
14 17 (16.35%) SQL
14 17 (16.35%) SLA
15 16 (15.38%) Microsoft Certification
15 16 (15.38%) Exchange Server 2010
15 16 (15.38%) Windows Server 2008
16 15 (14.42%) DNS
17 14 (13.46%) VPN
17 14 (13.46%) Veeam
17 14 (13.46%) SCCM
18 13 (12.50%) TCP/IP
19 11 (10.58%) Microsoft Office
19 11 (10.58%) DHCP
19 11 (10.58%) Windows 10
20 10 (9.62%) Data Centre
20 10 (9.62%) XenApp

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (39.42%) MS Exchange
2 16 (15.38%) Exchange Server 2010
3 8 (7.69%) Exchange Server 2013
4 6 (5.77%) SharePoint
5 4 (3.85%) Exchange Server 2003
6 3 (2.88%) SharePoint 2013
6 3 (2.88%) Skype for Business
7 2 (1.92%) IBM Notes
7 2 (1.92%) IIS
8 1 (0.96%) EPiServer
8 1 (0.96%) Exchange Server 2007
8 1 (0.96%) Umbraco
Applications
1 11 (10.58%) Microsoft Office
Business Applications
1 3 (2.88%) Payment Gateway
2 1 (0.96%) Unit4 Business World
Cloud Services
1 31 (29.81%) Office 365
2 3 (2.88%) Amazon AWS
3 2 (1.92%) Cloud Computing
3 2 (1.92%) G Suite
4 1 (0.96%) Microsoft Azure
4 1 (0.96%) SaaS
Communications & Networking
1 21 (20.19%) WAN
2 19 (18.27%) LAN
3 15 (14.42%) DNS
4 14 (13.46%) VPN
5 13 (12.50%) TCP/IP
6 11 (10.58%) DHCP
7 8 (7.69%) Firewall
7 8 (7.69%) SAN
8 5 (4.81%) Internet
9 4 (3.85%) Remote Desktop
10 3 (2.88%) Skype
11 2 (1.92%) FTP
11 2 (1.92%) HTTP
11 2 (1.92%) Intrusion Detection
11 2 (1.92%) Network Security
11 2 (1.92%) SMTP
11 2 (1.92%) Wi-Fi
12 1 (0.96%) IP Telephony
12 1 (0.96%) VoIP
12 1 (0.96%) Wireless
Database & Business Intelligence
1 3 (2.88%) Crystal Reports
1 3 (2.88%) SQL Server Integration Services
1 3 (2.88%) SQL Server Reporting Services
2 2 (1.92%) Big Data
2 2 (1.92%) MySQL
3 1 (0.96%) Data Warehouse
3 1 (0.96%) Informix
3 1 (0.96%) SQL Server
Development Applications
1 2 (1.92%) Firebug
General
1 6 (5.77%) Retail
2 5 (4.81%) Finance
3 4 (3.85%) Telecoms
4 3 (2.88%) Advertising
4 3 (2.88%) Banking
5 2 (1.92%) Automotive
5 2 (1.92%) Investment Banking
5 2 (1.92%) Marketing
6 1 (0.96%) Back Office
6 1 (0.96%) Front Office
6 1 (0.96%) Law
6 1 (0.96%) Legal
6 1 (0.96%) Private Banking
6 1 (0.96%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (4.81%) CSS
1 5 (4.81%) HTML
2 2 (1.92%) .NET
2 2 (1.92%) Software Packaging
3 1 (0.96%) FIX Protocol
3 1 (0.96%) Middleware
Miscellaneous
1 10 (9.62%) Data Centre
2 8 (7.69%) CMDB
3 4 (3.85%) iPad
3 4 (3.85%) Replication
4 2 (1.92%) Analytical Skills
4 2 (1.92%) Client/Server
4 2 (1.92%) Driving Licence
4 2 (1.92%) EPoS
5 1 (0.96%) Blackberry
5 1 (0.96%) Fixed Income
5 1 (0.96%) iPhone
5 1 (0.96%) Mobile Computing
5 1 (0.96%) Smartphone
5 1 (0.96%) User Experience
5 1 (0.96%) Virtual Team
Operating Systems
1 73 (70.19%) Windows
2 31 (29.81%) Windows Server
3 28 (26.92%) Windows 7
4 19 (18.27%) Windows Server 2012
5 16 (15.38%) Windows Server 2008
6 11 (10.58%) Windows 10
7 9 (8.65%) Windows Server 2003
8 7 (6.73%) Windows 8
9 5 (4.81%) Linux
10 4 (3.85%) Android
11 3 (2.88%) Apple iOS
12 2 (1.92%) Mac OS
12 2 (1.92%) Unix
13 1 (0.96%) AIX
13 1 (0.96%) Mac OS X
Processes & Methodologies
1 53 (50.96%) ITIL
2 8 (7.69%) Service Delivery
3 7 (6.73%) Problem Management
4 4 (3.85%) Disaster Recovery
4 4 (3.85%) ITIL V3
4 4 (3.85%) Knowledge Management
5 3 (2.88%) Coaching
5 3 (2.88%) Mentoring
5 3 (2.88%) Migration
5 3 (2.88%) Service Management
5 3 (2.88%) Telesales
5 3 (2.88%) Web Development
6 2 (1.92%) Change Management
6 2 (1.92%) Configuration Management
6 2 (1.92%) Incident Management
6 2 (1.92%) ITSM
6 2 (1.92%) Network Management
6 2 (1.92%) Test Automation
6 2 (1.92%) Threat Analysis
6 2 (1.92%) Validation
Programming Languages
1 17 (16.35%) SQL
2 5 (4.81%) PowerShell
3 4 (3.85%) VBScript
4 3 (2.88%) Uniface
5 2 (1.92%) JavaScript
5 2 (1.92%) T-SQL
6 1 (0.96%) VB.NET
Qualifications
1 16 (15.38%) Microsoft Certification
2 10 (9.62%) MCSE
3 9 (8.65%) MCSA
4 8 (7.69%) Cisco Certification
5 6 (5.77%) ITIL Certification
6 4 (3.85%) CCNA
6 4 (3.85%) CCNP
6 4 (3.85%) MCP
7 3 (2.88%) CCSE
8 2 (1.92%) MCITP
9 1 (0.96%) A+ Certification
9 1 (0.96%) Network+ Certification
9 1 (0.96%) SC Cleared
9 1 (0.96%) Security Cleared
Quality Assurance & Compliance
1 17 (16.35%) SLA
System Software
1 65 (62.50%) Active Directory
2 23 (22.12%) Hyper-V
3 10 (9.62%) XenApp
4 8 (7.69%) Terminal Services
4 8 (7.69%) VMware Infrastructure
5 4 (3.85%) XenDesktop
6 2 (1.92%) BitLocker
6 2 (1.92%) ISA Server
6 2 (1.92%) Sendmail
Systems Management
1 14 (13.46%) SCCM
2 5 (4.81%) NetBackup
3 3 (2.88%) Backup Exec
4 2 (1.92%) Microsoft Data Protection Manager
4 2 (1.92%) Nagios
4 2 (1.92%) OpenView
4 2 (1.92%) OVSD
4 2 (1.92%) Systems Management Server (SMS)
4 2 (1.92%) Tivoli
5 1 (0.96%) AirWatch
5 1 (0.96%) DameWare
5 1 (0.96%) Norton AntiVirus
5 1 (0.96%) TeamSite
Vendors
1 58 (55.77%) Microsoft
2 29 (27.88%) Cisco
3 25 (24.04%) Citrix
4 24 (23.08%) VMware
5 14 (13.46%) Veeam
6 8 (7.69%) HP
7 5 (4.81%) CheckPoint
8 3 (2.88%) MobileIron
9 2 (1.92%) Avaya
9 2 (1.92%) Google
9 2 (1.92%) Lotus
9 2 (1.92%) Meraki
9 2 (1.92%) SolarWinds
9 2 (1.92%) Symantec
9 2 (1.92%) Ubiquiti
10 1 (0.96%) 3Com
10 1 (0.96%) Dell
10 1 (0.96%) Juniper
10 1 (0.96%) RedDot
10 1 (0.96%) Sophos
Cumbria
Transition Partners
Salary: on call
Posted: Yesterday
Manchester, Lancashire
Itecco
Salary: £22000 - £25000 per annum
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: Yesterday
Warrington, Cheshire
Greywood Associates Limited
Salary: £23000 - £26000 per annum + bens
Posted: Yesterday
Bury, Lancashire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Knutsford, Cheshire
Itecco
Salary: £18000 - £23000 per annum
Posted: 3 days ago
Merseyside
Rutherford Grant Recruitment
Salary: £26000.00 per annum + Pension, Healthcare, Staff events
Posted: 4 days ago
Stockport
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 10 days ago
Manchester
IQ Telecom
Salary: £23000 - £24000 per annum
Posted: 10 days ago
Manchester
Michael Page Technology
Salary: £23000 - £25000 per annum
Posted: 9 days ago
Manchester, Lancashire
IT Lab
Salary: dependent on experience
Posted: 11 days ago
Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago