Period
to 23 June 2018

The median annual salary for a 2nd Line Support was £25,250 in advertised job vacancies in the North West during the 6 months to 23 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > North West
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 240 258 222
Rank change year-on-year +18 -36 -6
Permanent jobs requiring a 2nd Line Support 120 104 124
As % of all permanent IT jobs advertised in the North West 0.97% 0.81% 1.10%
As % of the Job Titles category 1.00% 0.83% 1.13%
Number of salaries quoted 113 95 120
North West median annual salary £25,250 £24,500 £23,000
Median salary % change year-on-year +3.06% +6.52% -4.17%
10th Percentile £20,600 £21,000 £19,000
90th Percentile £34,000 £29,500 £29,250
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,028 12,491 10,983
% of permanent IT jobs with a recognized job title 96.87% 96.81% 97.38%
Number of salaries quoted 9,797 10,301 9,273
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,500 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

The salary distribution of IT jobs citing 2nd Line Support in the North West over the 6 months to 23 June 2018.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +40 76 £24,000 -1.03% 7
Cheshire -28 19 £30,000 +11.11% 4
Merseyside +9 11 £22,500 -18.18% 2
Lancashire +6 11 £27,000 +22.73%
Cumbria -1 2 £23,875 +1.60%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Support in the job title.

1 85 (70.83%) Windows
2 72 (60.00%) Active Directory
3 55 (45.83%) Microsoft
4 48 (40.00%) Windows Server
5 37 (30.83%) MS Exchange
6 34 (28.33%) Office 365
7 33 (27.50%) VMware
8 32 (26.67%) Windows Server 2012
9 29 (24.17%) Windows Server 2008
9 29 (24.17%) ITIL
10 26 (21.67%) LAN
10 26 (21.67%) Exchange Server 2010
11 25 (20.83%) WAN
11 25 (20.83%) Firewall
12 23 (19.17%) DNS
12 23 (19.17%) Cisco
13 21 (17.50%) VMware Infrastructure
14 20 (16.67%) Problem-Solving
15 19 (15.83%) Incident Management
15 19 (15.83%) TCP/IP
16 18 (15.00%) DHCP
16 18 (15.00%) Windows 7
17 17 (14.17%) Hyper-V
17 17 (14.17%) Exchange Server 2013
18 15 (12.50%) Driving Licence
18 15 (12.50%) VoIP
18 15 (12.50%) Microsoft Office
18 15 (12.50%) Citrix
18 15 (12.50%) Service Management
19 14 (11.67%) Windows 10

2nd Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (30.83%) MS Exchange
2 26 (21.67%) Exchange Server 2010
3 17 (14.17%) Exchange Server 2013
4 11 (9.17%) SharePoint
5 9 (7.50%) Exchange Server 2007
5 9 (7.50%) Skype for Business
6 4 (3.33%) WordPress
7 1 (0.83%) IIS
Applications
1 15 (12.50%) Microsoft Office
Business Applications
1 2 (1.67%) Dynamics NAV
2 1 (0.83%) Salesforce.com CRM
Cloud Services
1 34 (28.33%) Office 365
2 4 (3.33%) Microsoft Azure
3 3 (2.50%) SaaS
4 1 (0.83%) Amazon AWS
4 1 (0.83%) G Suite
4 1 (0.83%) Sage Pay
4 1 (0.83%) Salesforce Service Cloud
Communications & Networking
1 26 (21.67%) LAN
2 25 (20.83%) Firewall
2 25 (20.83%) WAN
3 23 (19.17%) DNS
4 19 (15.83%) TCP/IP
5 18 (15.00%) DHCP
6 15 (12.50%) VoIP
7 10 (8.33%) VLAN
8 9 (7.50%) Internet
9 6 (5.00%) Wi-Fi
10 5 (4.17%) Remote Desktop
10 5 (4.17%) VPN
11 4 (3.33%) SAN
11 4 (3.33%) Skype
11 4 (3.33%) Wireless
12 3 (2.50%) Network Security
13 2 (1.67%) IP Telephony
14 1 (0.83%) IPsec
14 1 (0.83%) SSL
14 1 (0.83%) VDSL
Database & Business Intelligence
1 11 (9.17%) SQL Server
2 5 (4.17%) Data Warehouse
2 5 (4.17%) DTS
2 5 (4.17%) SQL Server 2005
2 5 (4.17%) SQL Server Integration Services
Development Applications
1 4 (3.33%) JIRA
General
1 5 (4.17%) Finance
1 5 (4.17%) Legal
1 5 (4.17%) Retail
2 3 (2.50%) Banking
3 2 (1.67%) Games
3 2 (1.67%) Manufacturing
3 2 (1.67%) Telecoms
4 1 (0.83%) Advertising
4 1 (0.83%) Investment Banking
4 1 (0.83%) Law
4 1 (0.83%) Marketing
Libraries, Frameworks & Software Standards
1 4 (3.33%) CSS
1 4 (3.33%) HTML
1 4 (3.33%) REST
1 4 (3.33%) SOAP
1 4 (3.33%) XML
2 2 (1.67%) COM
3 1 (0.83%) 802.1X
Miscellaneous
1 15 (12.50%) Driving Licence
2 7 (5.83%) Management Information System
3 4 (3.33%) User Experience
4 3 (2.50%) Computer Science
4 3 (2.50%) Data Centre
5 2 (1.67%) Fat Client
5 2 (1.67%) Self-Motivation
5 2 (1.67%) Thin Client
6 1 (0.83%) Analytical Skills
6 1 (0.83%) Enterprise Software
6 1 (0.83%) EPoS
6 1 (0.83%) Fintech
6 1 (0.83%) iPhone
6 1 (0.83%) Security Operations Centre
6 1 (0.83%) Video Conferencing
6 1 (0.83%) Virtual Team
Operating Systems
1 85 (70.83%) Windows
2 48 (40.00%) Windows Server
3 32 (26.67%) Windows Server 2012
4 29 (24.17%) Windows Server 2008
5 18 (15.00%) Windows 7
6 14 (11.67%) Windows 10
7 6 (5.00%) Linux
7 6 (5.00%) Windows 8
8 2 (1.67%) Android
9 1 (0.83%) Windows Phone
9 1 (0.83%) Windows XP
Processes & Methodologies
1 29 (24.17%) ITIL
2 20 (16.67%) Problem-Solving
3 19 (15.83%) Incident Management
4 15 (12.50%) Service Management
5 8 (6.67%) Problem Management
5 8 (6.67%) Process Improvement
6 7 (5.83%) Configuration Management
6 7 (5.83%) Risk Assessment
6 7 (5.83%) Service Delivery
6 7 (5.83%) Statistics
7 6 (5.00%) Asset Management
8 5 (4.17%) Continuous Improvement
9 4 (3.33%) Disaster Recovery
9 4 (3.33%) Integration Testing
9 4 (3.33%) Web Design
10 3 (2.50%) Deployment Automation
10 3 (2.50%) Software Deployment
11 2 (1.67%) Chat Support
11 2 (1.67%) ITIL V3
11 2 (1.67%) Service Desk Management
Programming Languages
1 11 (9.17%) SQL
2 5 (4.17%) T-SQL
3 4 (3.33%) JavaScript
4 1 (0.83%) C
4 1 (0.83%) PowerShell
Qualifications
1 9 (7.50%) MCP
2 8 (6.67%) Security Cleared
3 6 (5.00%) MCSA
3 6 (5.00%) Microsoft Certification
4 5 (4.17%) Degree
5 4 (3.33%) CCNA
5 4 (3.33%) Cisco Certification
5 4 (3.33%) MCSE
6 2 (1.67%) CCENT
6 2 (1.67%) MCITP
7 1 (0.83%) A+ Certification
7 1 (0.83%) DBS Check
7 1 (0.83%) Network+ Certification
Quality Assurance & Compliance
1 11 (9.17%) SLA
2 7 (5.83%) Data Quality
3 5 (4.17%) QA
4 3 (2.50%) PCI DSS
5 2 (1.67%) PMO
6 1 (0.83%) Cyber Essentials
6 1 (0.83%) ISO/IEC 27001
System Software
1 72 (60.00%) Active Directory
2 21 (17.50%) VMware Infrastructure
3 17 (14.17%) Hyper-V
4 3 (2.50%) BitLocker
5 2 (1.67%) Virtual Servers
5 2 (1.67%) vSphere
6 1 (0.83%) Terminal Services
6 1 (0.83%) XenApp
Systems Management
1 6 (5.00%) SCCM
2 5 (4.17%) FortiGate
Vendors
1 55 (45.83%) Microsoft
2 33 (27.50%) VMware
3 23 (19.17%) Cisco
4 15 (12.50%) Citrix
5 12 (10.00%) HP
6 8 (6.67%) Remedy
7 7 (5.83%) Juniper
8 6 (5.00%) Veeam
9 5 (4.17%) Intel
9 5 (4.17%) ProCurve
9 5 (4.17%) Sophos
10 3 (2.50%) Apple
11 2 (1.67%) Capita
11 2 (1.67%) Dell
11 2 (1.67%) Sage
11 2 (1.67%) SAP
11 2 (1.67%) Sun
12 1 (0.83%) Draytek
12 1 (0.83%) Fortinet
12 1 (0.83%) SonicWALL