1st/2nd Line Support Job Trends in the City of London

1st/2nd Line Support
Central London > City of London

The median 1st/2nd Line Support salary in the City of London is £40,000 per year, according to job vacancies posted during the 6 months leading to 10 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Jan 2026
Same period 2025 Same period 2024
Rank 129 154 146
Rank change year-on-year +25 -8 +92
Permanent jobs requiring a 1st/2nd Line Support 1 11 18
As % of all permanent jobs in the City of London 0.044% 0.41% 0.63%
As % of the Job Titles category 0.047% 0.45% 0.66%
Number of salaries quoted 1 9 18
10th Percentile - £26,500 £30,125
25th Percentile £37,500 £28,625 £31,375
Median annual salary (50th Percentile) £40,000 £35,000 £41,500
Median % change year-on-year +14.29% -15.66% +16.90%
75th Percentile £42,500 - £42,250
90th Percentile - £37,500 £46,450
Central London median annual salary £40,000 £35,000 £41,500
% change year-on-year +14.29% -15.66% +18.57%

All Permanent IT Job Roles
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 2,119 2,452 2,727
% of permanent jobs with a recognized job title 94.22% 92.22% 95.92%
Number of salaries quoted 1,590 1,598 2,437
10th Percentile £40,000 £43,925 £40,000
25th Percentile £57,500 £55,000 £55,000
Median annual salary (50th Percentile) £75,500 £72,930 £74,000
Median % change year-on-year +3.52% -1.45% -1.33%
75th Percentile £100,000 £95,000 £96,250
90th Percentile £110,000 £115,000 £114,250
Central London median annual salary £75,000 £72,500 £72,500
% change year-on-year +3.45% - -3.33%

1st/2nd Line Support
Job Vacancy Trend in the City of London

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised in the City of London.

1st/2nd Line Support job vacancy trend in the City of London

1st/2nd Line Support
Salary Trend in the City of London

Salary distribution trend for 1st/2nd Line Support job vacancies in the City of London.

Salary distribution trend for 1st/2nd Line Support job vacancies in the City of London

1st/2nd Line Support Skill Set
Top 15 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 10 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st/2nd Line Support in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Cisco
1 1 (100.00%) Infrastructure Engineering
1 1 (100.00%) JIRA
1 1 (100.00%) LogicMonitor
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) Mimecast
1 1 (100.00%) Okta
1 1 (100.00%) SCCM
1 1 (100.00%) VMware
1 1 (100.00%) VMware Infrastructure
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
1 1 (100.00%) Zscaler

1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Cloud Services
1 1 (100.00%) Mimecast
Development Applications
1 1 (100.00%) JIRA
General
1 1 (100.00%) Front Office
1 1 (100.00%) Social Skills
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
Processes & Methodologies
1 1 (100.00%) Infrastructure Engineering
System Software
1 1 (100.00%) Active Directory
1 1 (100.00%) VMware Infrastructure
Systems Management
1 1 (100.00%) SCCM
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) LogicMonitor
1 1 (100.00%) Microsoft
1 1 (100.00%) Okta
1 1 (100.00%) VMware
1 1 (100.00%) Zscaler