1st/2nd Line Support Jobs in Central London

1st/2nd Line Support
London > Central London

The median 1st/2nd Line Support salary in Central London is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 150 181 223
Rank change year-on-year +31 +42 +69
Permanent jobs requiring a 1st/2nd Line Support 9 17 15
As % of all permanent jobs advertised in Central London 0.38% 0.45% 0.29%
As % of the Job Titles category 0.42% 0.47% 0.31%
Number of salaries quoted 9 16 15
10th Percentile £31,600 £26,875 -
25th Percentile £32,500 £28,063 £26,250
Median annual salary (50th Percentile) £35,000 £40,000 £32,500
Median % change year-on-year -12.50% +23.08% +8.33%
75th Percentile £38,000 £42,250 £34,500
90th Percentile £41,150 £46,750 £36,950
London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% -

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 2,159 3,607 4,891
% of permanent jobs with a recognized job title 91.79% 95.42% 95.98%
Number of salaries quoted 1,516 2,783 4,066
10th Percentile £41,250 £40,000 £41,250
25th Percentile £52,500 £52,500 £54,000
Median annual salary (50th Percentile) £72,500 £72,500 £73,210
Median % change year-on-year - -0.97% +0.98%
75th Percentile £96,250 £95,000 £96,250
90th Percentile £120,000 £112,500 £112,500
London median annual salary £75,000 £70,000 £72,500
% change year-on-year +7.14% -3.45% +3.57%

1st/2nd Line Support
Job Vacancy Trend in Central London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for 1st/2nd Line Support in Central London

1st/2nd Line Support
Salary Trend in Central London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in Central London.

Salary trend for 1st/2nd Line Support in Central London

1st/2nd Line Support
Salary Histogram in Central London

Salary distribution for jobs citing 1st/2nd Line Support in Central London over the 6 months to 28 May 2025.

Salary histogram for 1st/2nd Line Support in Central London

1st/2nd Line Support
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Central London region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +30 9 £35,000 -12.50%
1st/2nd Line Support
London

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 28 May 2025, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 1st/2nd Line Support in the job title.

1 7 (77.78%) Windows
1 7 (77.78%) Microsoft
2 5 (55.56%) Customer Service
3 4 (44.44%) Social Skills
3 4 (44.44%) Microsoft 365
3 4 (44.44%) Active Directory
4 3 (33.33%) Linux
4 3 (33.33%) Red Hat
4 3 (33.33%) Microsoft Office
4 3 (33.33%) ITSM
4 3 (33.33%) Finance
4 3 (33.33%) Law
4 3 (33.33%) Banking
4 3 (33.33%) Degree
4 3 (33.33%) Microsoft Intune
4 3 (33.33%) Bash
4 3 (33.33%) Analytical Skills
4 3 (33.33%) Red Hat Enterprise Linux
4 3 (33.33%) Windows 10
4 3 (33.33%) Onboarding
5 2 (22.22%) Rocky
5 2 (22.22%) Problem-Solving
5 2 (22.22%) Grafana
5 2 (22.22%) Client Onboarding
5 2 (22.22%) Computer Science Degree
5 2 (22.22%) OneDrive
5 2 (22.22%) Dashboard Development
5 2 (22.22%) Relational Database
5 2 (22.22%) Git
5 2 (22.22%) Ubuntu

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) SharePoint
2 1 (11.11%) Microsoft Exchange
Applications
1 3 (33.33%) Microsoft Office
2 2 (22.22%) Microsoft Excel
3 1 (11.11%) Microsoft PowerPoint
Business Applications
1 1 (11.11%) NetSuite
Cloud Services
1 4 (44.44%) Microsoft 365
2 2 (22.22%) OneDrive
Communications & Networking
1 2 (22.22%) Telnet
Database & Business Intelligence
1 2 (22.22%) Relational Database
Development Applications
1 2 (22.22%) Git
General
1 4 (44.44%) Social Skills
2 3 (33.33%) Analytical Skills
2 3 (33.33%) Banking
2 3 (33.33%) Finance
2 3 (33.33%) Law
Libraries, Frameworks & Software Standards
1 2 (22.22%) FIX Protocol
Miscellaneous
1 3 (33.33%) Onboarding
2 2 (22.22%) Equities
2 2 (22.22%) Fixed Income
2 2 (22.22%) Reference Data
2 2 (22.22%) Video Conferencing
3 1 (11.11%) Derivative
3 1 (11.11%) Foreign Exchange (FX)
3 1 (11.11%) Handset
3 1 (11.11%) iPhone
3 1 (11.11%) Self-Motivation
Operating Systems
1 7 (77.78%) Windows
2 3 (33.33%) Linux
2 3 (33.33%) Red Hat Enterprise Linux
2 3 (33.33%) Windows 10
3 2 (22.22%) Rocky
3 2 (22.22%) Ubuntu
3 2 (22.22%) Unix
4 1 (11.11%) CentOS
Processes & Methodologies
1 5 (55.56%) Customer Service
2 3 (33.33%) ITSM
3 2 (22.22%) Client Onboarding
3 2 (22.22%) Computer Science
3 2 (22.22%) Dashboard Development
3 2 (22.22%) Problem-Solving
3 2 (22.22%) Service Delivery
4 1 (11.11%) Continuous Improvement
4 1 (11.11%) Customer-Centricity
4 1 (11.11%) DevOps
4 1 (11.11%) Performance Monitoring
Programming Languages
1 3 (33.33%) Bash
2 2 (22.22%) Python
2 2 (22.22%) SQL
3 1 (11.11%) PowerShell
Qualifications
1 3 (33.33%) Degree
2 2 (22.22%) Computer Science Degree
3 1 (11.11%) RHCSA
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 4 (44.44%) Active Directory
Systems Management
1 3 (33.33%) Microsoft Intune
2 2 (22.22%) Grafana
3 1 (11.11%) Nagios
Vendors
1 7 (77.78%) Microsoft
2 3 (33.33%) Red Hat
3 2 (22.22%) Atlassian
4 1 (11.11%) Apple
4 1 (11.11%) HP
4 1 (11.11%) Salesforce
4 1 (11.11%) ServiceNow
4 1 (11.11%) SolarWinds
4 1 (11.11%) VMware