Period
to 9 December 2019

The median contractor rate for a 1st/2nd Line Support was £163 per day in advertised job vacancies in the City of London during the 6 months to 9 December 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
Central London > City of London
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 194 230 231
Rank change year-on-year +36 +1 +1
Contract jobs requiring a 1st/2nd Line Support 24 31 25
As % of all contract IT jobs advertised in the City of London 0.42% 0.44% 0.35%
As % of the Job Titles category 0.45% 0.46% 0.37%
Number of daily rates quoted 19 20 10
City of London median daily rate £163 £219 £138
Median daily rate % change year-on-year -25.71% +59.09% -21.43%
10th Percentile £105 £107 £115
90th Percentile £230 £246 £211
Central London median daily rate £163 £155 £130
% change year-on-year +4.84% +19.23% -25.71%
Number of hourly rates quoted 2 9 13
City of London median hourly rate £20.25 £14.00 £15.50
Median hourly rate % change year-on-year +44.64% -9.68% -18.42%
10th Percentile £18.93 £12.78 £10.65
90th Percentile £21.38 £111.25 £19.50
Central London median hourly rate £20.25 £16.35 £16.75
% change year-on-year +23.85% -2.39% -8.22%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 5,291 6,759 6,770
% of contract IT jobs with a recognized job title 93.22% 95.32% 94.75%
Number of daily rates quoted 4,123 5,344 5,371
City of London median daily rate £512 £500 £500
Median daily rate % change year-on-year +2.40% - +5.26%
10th Percentile £313 £300 £313
90th Percentile £675 £675 £688
Central London median daily rate £500 £500 £500
Number of hourly rates quoted 65 110 91
City of London median hourly rate £20.00 £18.70 £17.00
Median hourly rate % change year-on-year +6.95% +10.00% -2.86%
10th Percentile £12.04 £13.00 £11.25
90th Percentile £50.47 £25.70 £30.75
Central London median hourly rate £20.50 £18.70 £18.10
% change year-on-year +9.63% +3.31% +5.19%

1st/2nd Line Support
Job Vacancy Trend in the City of London

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 1st/2nd Line Support in the City of London

1st/2nd Line Support
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support in the City of London.

Contractor daily rate trend for 1st/2nd Line Support in the City of London

1st/2nd Line Support
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing 1st/2nd Line Support in the City of London over the 6 months to 9 December 2019.

Contractor daily rate histogram for 1st/2nd Line Support in the City of London

1st/2nd Line Support
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support in the City of London.

Contractor hourly rate trend for 1st/2nd Line Support in the City of London

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 9 December 2019, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring 1st/2nd Line Support in the job title.

1 20 (83.33%) Windows
2 18 (75.00%) Active Directory
3 14 (58.33%) Microsoft
4 8 (33.33%) Windows 10
5 7 (29.17%) Office 365
6 6 (25.00%) Windows Server
6 6 (25.00%) DNS
6 6 (25.00%) DHCP
7 5 (20.83%) SCCM
7 5 (20.83%) Service Delivery
7 5 (20.83%) Finance
7 5 (20.83%) Microsoft Office
7 5 (20.83%) Windows Server 2012
8 4 (16.67%) Jamf Pro
8 4 (16.67%) Mac OS
8 4 (16.67%) G Suite
8 4 (16.67%) Public Sector
8 4 (16.67%) Google
9 3 (12.50%) Marketing
9 3 (12.50%) Digital Marketing
9 3 (12.50%) Windows Server 2008
9 3 (12.50%) Law
9 3 (12.50%) Manufacturing
9 3 (12.50%) Programme Management
9 3 (12.50%) Electronics
9 3 (12.50%) Telecoms
9 3 (12.50%) Cisco Certification
9 3 (12.50%) Business Intelligence
9 3 (12.50%) SLA
9 3 (12.50%) CCNA

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) Confluence
1 2 (8.33%) MS Exchange
2 1 (4.17%) Blackberry Enterprise Server
2 1 (4.17%) Exchange Server 2007
2 1 (4.17%) Exchange Server 2010
2 1 (4.17%) SharePoint
2 1 (4.17%) Skype for Business
Applications
1 5 (20.83%) Microsoft Office
Cloud Services
1 7 (29.17%) Office 365
2 4 (16.67%) G Suite
3 3 (12.50%) SaaS
4 1 (4.17%) Azure
Communications & Networking
1 6 (25.00%) DHCP
1 6 (25.00%) DNS
2 3 (12.50%) LAN
2 3 (12.50%) TCP/IP
2 3 (12.50%) WAN
3 2 (8.33%) Skype
3 2 (8.33%) Structured Cabling
3 2 (8.33%) VoIP
4 1 (4.17%) GoToMeeting
4 1 (4.17%) IP Telephony
4 1 (4.17%) Remote Desktop
4 1 (4.17%) Unified Communications
4 1 (4.17%) VPN
4 1 (4.17%) Wi-Fi
Development Applications
1 2 (8.33%) JIRA
General
1 5 (20.83%) Finance
2 4 (16.67%) Public Sector
3 3 (12.50%) Electronics
3 3 (12.50%) Law
3 3 (12.50%) Manufacturing
3 3 (12.50%) Marketing
3 3 (12.50%) Telecoms
4 1 (4.17%) Retail
Miscellaneous
1 2 (8.33%) Mobile App
1 2 (8.33%) Video Conferencing
2 1 (4.17%) Blackberry
Operating Systems
1 20 (83.33%) Windows
2 8 (33.33%) Windows 10
3 6 (25.00%) Windows Server
4 5 (20.83%) Windows Server 2012
5 4 (16.67%) Mac OS
6 3 (12.50%) Windows 7
6 3 (12.50%) Windows Server 2008
7 2 (8.33%) Apple iOS
7 2 (8.33%) Windows 8
8 1 (4.17%) Android
8 1 (4.17%) Linux
Processes & Methodologies
1 5 (20.83%) Service Delivery
2 3 (12.50%) Business Intelligence
2 3 (12.50%) Digital Marketing
2 3 (12.50%) ITIL
2 3 (12.50%) Problem-Solving
2 3 (12.50%) Programme Management
3 2 (8.33%) Continuous Improvement
3 2 (8.33%) Proactive Monitoring
3 2 (8.33%) Root Cause Analysis
4 1 (4.17%) Computer Science
4 1 (4.17%) CRM
4 1 (4.17%) Line Management
4 1 (4.17%) Mobile Device Management
Programming Languages
1 1 (4.17%) PHP
1 1 (4.17%) PowerShell
1 1 (4.17%) SQL
Qualifications
1 3 (12.50%) CCNA
1 3 (12.50%) Cisco Certification
1 3 (12.50%) MCP
2 1 (4.17%) Computer Science Degree
2 1 (4.17%) Degree
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 18 (75.00%) Active Directory
2 1 (4.17%) Terminal Services
2 1 (4.17%) XenApp
Systems Management
1 5 (20.83%) SCCM
2 4 (16.67%) Jamf Pro
3 2 (8.33%) Single Sign-On
4 1 (4.17%) McAfee ePO
4 1 (4.17%) Microsoft Intune
4 1 (4.17%) SCOM
4 1 (4.17%) SCSM
Vendors
1 14 (58.33%) Microsoft
2 4 (16.67%) Google
3 3 (12.50%) SAP
4 2 (8.33%) Apple
4 2 (8.33%) Atlassian
4 2 (8.33%) Cisco
4 2 (8.33%) Citrix
4 2 (8.33%) Okta
4 2 (8.33%) Salesforce.com
5 1 (4.17%) Dell
5 1 (4.17%) McAfee
5 1 (4.17%) Meraki
5 1 (4.17%) MobileIron