Period
to 19 January 2019

The median annual salary for a Help Desk Analyst was £25,250 in advertised job vacancies in the City of London during the 6 months to 19 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
Central London > City of London
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 313 313 319
Rank change year-on-year 0 +6 +40
Permanent jobs requiring a Help Desk Analyst 13 24 24
As % of all permanent IT jobs advertised in the City of London 0.13% 0.23% 0.23%
As % of the Job Titles category 0.13% 0.24% 0.23%
Number of salaries quoted 12 24 23
City of London median annual salary £25,250 £33,750 £29,000
Median salary % change year-on-year -25.19% +16.38% +7.41%
10th Percentile £22,000 £21,450 £22,600
90th Percentile £34,750 £41,125 £33,750
Central London median annual salary £30,000 £30,000 £29,000
% change year-on-year - +3.45% +11.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,788 9,969 10,269
% of permanent IT jobs with a recognized job title 95.68% 95.09% 96.61%
Number of salaries quoted 8,756 8,900 9,361
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% -
10th Percentile £35,750 £36,000 £33,500
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +3.14%

Help Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Help Desk Analyst in the City of London

Help Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst in the City of London.

Salary trend for Help Desk Analyst in the City of London

Help Desk Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Help Desk Analyst in the City of London over the 6 months to 19 January 2019.

Salary histogram for Help Desk Analyst in the City of London

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 January 2019, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Help Desk Analyst in the job title.

1 8 (61.54%) Windows
2 5 (38.46%) SLA
2 5 (38.46%) Microsoft
2 5 (38.46%) Active Directory
3 4 (30.77%) Finance
3 4 (30.77%) ITIL
3 4 (30.77%) Microsoft Office
4 3 (23.08%) DNS
4 3 (23.08%) DHCP
4 3 (23.08%) Windows 7
4 3 (23.08%) Degree
5 2 (15.38%) SCCM
5 2 (15.38%) Root Cause Analysis
5 2 (15.38%) Office 365
5 2 (15.38%) ITIL V3
5 2 (15.38%) Windows 10
5 2 (15.38%) Service Management
5 2 (15.38%) TCP/IP
5 2 (15.38%) Microsoft Excel
5 2 (15.38%) SQL
5 2 (15.38%) Windows Server
6 1 (7.69%) Creative Thinking
6 1 (7.69%) Problem-Solving
6 1 (7.69%) .NET
6 1 (7.69%) C
6 1 (7.69%) C#
6 1 (7.69%) HTML
6 1 (7.69%) SharePoint
6 1 (7.69%) CSS
6 1 (7.69%) Adobe

Help Desk Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) CMS
1 1 (7.69%) Elasticsearch
1 1 (7.69%) SharePoint
1 1 (7.69%) WordPress
Applications
1 4 (30.77%) Microsoft Office
2 2 (15.38%) Microsoft Excel
3 1 (7.69%) Microsoft PowerPoint
Cloud Services
1 2 (15.38%) Office 365
Communications & Networking
1 3 (23.08%) DHCP
1 3 (23.08%) DNS
2 2 (15.38%) TCP/IP
3 1 (7.69%) Intranet
3 1 (7.69%) Softphone
Development Applications
1 1 (7.69%) JIRA
General
1 4 (30.77%) Finance
2 1 (7.69%) Banking
2 1 (7.69%) Law
2 1 (7.69%) Marketing
Libraries, Frameworks & Software Standards
1 1 (7.69%) .NET
1 1 (7.69%) CSS
1 1 (7.69%) HTML
Miscellaneous
1 1 (7.69%) EPoS
1 1 (7.69%) iPad
1 1 (7.69%) iPhone
1 1 (7.69%) Smartphone
Operating Systems
1 8 (61.54%) Windows
2 3 (23.08%) Windows 7
3 2 (15.38%) Windows 10
3 2 (15.38%) Windows Server
4 1 (7.69%) Mac OS
4 1 (7.69%) Windows 8
4 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 4 (30.77%) ITIL
2 2 (15.38%) ITIL V3
2 2 (15.38%) Root Cause Analysis
2 2 (15.38%) Service Management
3 1 (7.69%) Creative Thinking
3 1 (7.69%) Information Security
3 1 (7.69%) Problem Management
3 1 (7.69%) Problem-Solving
3 1 (7.69%) Service Delivery
3 1 (7.69%) Time Management
3 1 (7.69%) Trend Analysis
Programming Languages
1 2 (15.38%) SQL
2 1 (7.69%) C
2 1 (7.69%) C#
2 1 (7.69%) PowerShell
Qualifications
1 3 (23.08%) Degree
Quality Assurance & Compliance
1 5 (38.46%) SLA
System Software
1 5 (38.46%) Active Directory
2 1 (7.69%) Firmware
Systems Management
1 2 (15.38%) SCCM
2 1 (7.69%) Kibana
2 1 (7.69%) Nagios
Vendors
1 5 (38.46%) Microsoft
2 1 (7.69%) Adobe
2 1 (7.69%) Cisco
2 1 (7.69%) Google
2 1 (7.69%) ServiceNow
2 1 (7.69%) Sun
2 1 (7.69%) Yardi