Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 230 161 170
Rank change year-on-year -69 +9 -24
Permanent jobs citing SLA 117 182 203
As % of all permanent IT jobs advertised in the City of London 1.06% 1.83% 1.69%
As % of the Quality Assurance & Compliance category 8.83% 13.49% 13.27%
Number of salaries quoted 99 161 177
City of London median annual salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.56% +5.88% -9.57%
10th Percentile £21,550 £21,750 £28,000
90th Percentile £72,750 £77,500 £75,000
Central London median annual salary £45,000 £47,500 £40,000
% change year-on-year -5.26% +18.75% -11.11%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,325 1,349 1,530
As % of all permanent IT jobs advertised in the City of London 11.97% 13.57% 12.72%
Number of salaries quoted 1,173 1,162 1,378
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £36,250 £36,250 £32,750
90th Percentile £93,700 £86,250 £82,500
Central London median annual salary £61,500 £60,000 £55,000
% change year-on-year +2.50% +9.09% -

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 17 October 2018.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -9 1 £43,500 +9.43%
SLA
Central London

For the 6 months to 17 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 54 (46.15%) ITIL
2 49 (41.88%) Windows
3 48 (41.03%) Microsoft
4 43 (36.75%) Active Directory
5 37 (31.62%) Office 365
6 35 (29.91%) Finance
7 24 (20.51%) Microsoft Office
8 23 (19.66%) Windows Server
9 19 (16.24%) DNS
10 18 (15.38%) Microsoft Certification
10 18 (15.38%) Service Delivery
11 17 (14.53%) Service Management
11 17 (14.53%) VPN
11 17 (14.53%) MS Exchange
11 17 (14.53%) MCSE
11 17 (14.53%) Microsoft Azure
12 16 (13.68%) Windows Server 2012
12 16 (13.68%) Firewall
12 16 (13.68%) Banking
13 14 (11.97%) ITSM
13 14 (11.97%) Disaster Recovery
13 14 (11.97%) VMware
13 14 (11.97%) SQL
13 14 (11.97%) Hyper-V
14 13 (11.11%) Root Cause Analysis
15 12 (10.26%) Windows 7
15 12 (10.26%) Analytical Skills
15 12 (10.26%) Windows 10
15 12 (10.26%) Infrastructure Engineering
16 11 (9.40%) Amazon AWS

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.53%) MS Exchange
2 11 (9.40%) SharePoint
3 10 (8.55%) Exchange Server 2010
4 8 (6.84%) Exchange Server 2013
5 3 (2.56%) BizTalk Server
6 2 (1.71%) Exchange Server 2007
6 2 (1.71%) SharePoint 2013
7 1 (0.85%) Apache
7 1 (0.85%) CMS
7 1 (0.85%) Drupal
7 1 (0.85%) JBoss
7 1 (0.85%) Skype for Business
7 1 (0.85%) Tomcat
Applications
1 24 (20.51%) Microsoft Office
2 11 (9.40%) Microsoft Excel
3 10 (8.55%) Microsoft PowerPoint
4 3 (2.56%) MS Visio
5 1 (0.85%) Microsoft Project
Business Applications
1 3 (2.56%) Dynamics CRM
2 2 (1.71%) Remedy ITSM
3 1 (0.85%) thinkFolio
Cloud Services
1 37 (31.62%) Office 365
2 17 (14.53%) Microsoft Azure
3 11 (9.40%) Amazon AWS
4 7 (5.98%) OneDrive
5 2 (1.71%) Cloud Computing
5 2 (1.71%) Slack
6 1 (0.85%) Amazon CloudWatch
6 1 (0.85%) Amazon EC2
6 1 (0.85%) Amazon ElastiCache
6 1 (0.85%) Amazon ELB
6 1 (0.85%) Amazon S3
6 1 (0.85%) AWS CloudFormation
6 1 (0.85%) AWS Elastic Beanstalk
6 1 (0.85%) GitHub
6 1 (0.85%) Mimecast
6 1 (0.85%) SaaS
6 1 (0.85%) Virtual Private Cloud
Communications & Networking
1 19 (16.24%) DNS
2 17 (14.53%) VPN
3 16 (13.68%) Firewall
4 10 (8.55%) DHCP
5 7 (5.98%) LAN
5 7 (5.98%) SAN
6 6 (5.13%) WAN
7 5 (4.27%) Remote Desktop
7 5 (4.27%) Wireless
8 4 (3.42%) VLAN
9 3 (2.56%) Internet
9 3 (2.56%) VoIP
9 3 (2.56%) WLAN
10 2 (1.71%) TCP/IP
11 1 (0.85%) ISDN
11 1 (0.85%) MPLS
11 1 (0.85%) Network Security
11 1 (0.85%) PBX
11 1 (0.85%) SMS
11 1 (0.85%) Wi-Fi
Database & Business Intelligence
1 7 (5.98%) SQL Server
2 2 (1.71%) SQL Server Integration Services
3 1 (0.85%) Amazon RDS
3 1 (0.85%) Azure SQL Database
3 1 (0.85%) Big Data
3 1 (0.85%) Data Lake
3 1 (0.85%) Informix
3 1 (0.85%) MySQL
3 1 (0.85%) Oracle Database
3 1 (0.85%) PostgreSQL
3 1 (0.85%) Power BI
3 1 (0.85%) SQL Server Reporting Services
Development Applications
1 3 (2.56%) Git (software)
2 2 (1.71%) Hudson
3 1 (0.85%) GitLab
3 1 (0.85%) Jenkins
3 1 (0.85%) JIRA
General
1 35 (29.91%) Finance
2 16 (13.68%) Banking
3 8 (6.84%) Advertising
4 6 (5.13%) Marketing
5 5 (4.27%) Retail
6 4 (3.42%) Financial Institution
7 3 (2.56%) Legal
8 2 (1.71%) Billing
8 2 (1.71%) Investment Banking
8 2 (1.71%) Law
8 2 (1.71%) Mandarin Language
8 2 (1.71%) Telecoms
9 1 (0.85%) Games
Job Titles
1 28 (23.93%) Analyst
2 20 (17.09%) Support Engineer
3 17 (14.53%) Service Analyst
4 15 (12.82%) Service Manager
5 13 (11.11%) Desktop Support
6 12 (10.26%) Infrastructure Engineer
7 11 (9.40%) Service Desk Analyst
8 10 (8.55%) IT Manager
9 8 (6.84%) IT Engineer
9 8 (6.84%) Team Leader
10 7 (5.98%) 1st Line Support
10 7 (5.98%) Delivery Manager
10 7 (5.98%) Services Delivery Manager
10 7 (5.98%) Support Analyst
11 6 (5.13%) 1st Line Engineer
11 6 (5.13%) 1st Line Support Engineer
11 6 (5.13%) 2nd Line Support
11 6 (5.13%) IT Infrastructure Engineer
11 6 (5.13%) Support Team Leader
12 5 (4.27%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 4 (3.42%) .NET
2 3 (2.56%) Web Services
3 2 (1.71%) CSS
3 2 (1.71%) HTML
3 2 (1.71%) OAuth
3 2 (1.71%) OpenID
3 2 (1.71%) REST
3 2 (1.71%) Ruby on Rails
4 1 (0.85%) XML
Miscellaneous
1 12 (10.26%) Analytical Skills
2 7 (5.98%) Computer Science
3 5 (4.27%) Self-Motivation
4 3 (2.56%) Hedge funds
4 3 (2.56%) iPhone
4 3 (2.56%) Smartphone
4 3 (2.56%) User Experience
4 3 (2.56%) Video Conferencing
5 2 (1.71%) Mobile App
5 2 (1.71%) Virtual Team
6 1 (0.85%) BYOD
6 1 (0.85%) Data Centre
6 1 (0.85%) Data Structures
6 1 (0.85%) Derivative
6 1 (0.85%) Equities
6 1 (0.85%) Fintech
6 1 (0.85%) Fixed Income
6 1 (0.85%) HP StoreVirtual
6 1 (0.85%) Management Information System
6 1 (0.85%) OTC Derivatives
Operating Systems
1 49 (41.88%) Windows
2 23 (19.66%) Windows Server
3 16 (13.68%) Windows Server 2012
4 12 (10.26%) Windows 10
4 12 (10.26%) Windows 7
5 9 (7.69%) Windows Server 2008
6 6 (5.13%) Linux
7 5 (4.27%) Mac OS
8 4 (3.42%) Android
9 2 (1.71%) Windows Server 2003
10 1 (0.85%) Data ONTAP
10 1 (0.85%) Mac OS X
10 1 (0.85%) Unix
Processes & Methodologies
1 54 (46.15%) ITIL
2 18 (15.38%) Service Delivery
3 17 (14.53%) Service Management
4 14 (11.97%) Disaster Recovery
4 14 (11.97%) ITSM
5 13 (11.11%) Root Cause Analysis
6 12 (10.26%) Infrastructure Engineering
7 9 (7.69%) Continuous Improvement
7 9 (7.69%) DevOps
7 9 (7.69%) Incident Management
8 8 (6.84%) Business Continuity
8 8 (6.84%) Change Management
8 8 (6.84%) People Management
8 8 (6.84%) Problem-Solving
8 8 (6.84%) Stakeholder Management
9 7 (5.98%) CRM
9 7 (5.98%) ITIL V3
9 7 (5.98%) Mentoring
9 7 (5.98%) Multi-Factor Authentication
9 7 (5.98%) Server Virtualisation
Programming Languages
1 14 (11.97%) SQL
2 11 (9.40%) PowerShell
3 4 (3.42%) Java
3 4 (3.42%) PHP
4 3 (2.56%) JavaScript
5 2 (1.71%) Python
5 2 (1.71%) Ruby
6 1 (0.85%) Bash Shell
6 1 (0.85%) C#
6 1 (0.85%) Shell Script
6 1 (0.85%) T-SQL
Qualifications
1 18 (15.38%) Microsoft Certification
2 17 (14.53%) MCSE
3 8 (6.84%) MCP
4 7 (5.98%) MCSA
5 6 (5.13%) CCNA
5 6 (5.13%) Cisco Certification
5 6 (5.13%) Degree
5 6 (5.13%) ITIL Certification
6 3 (2.56%) MCITP
7 2 (1.71%) Computer Science Degree
7 2 (1.71%) MCTS
8 1 (0.85%) CCSA
8 1 (0.85%) CISSP
8 1 (0.85%) Master's Degree
8 1 (0.85%) MOS
8 1 (0.85%) SC Cleared
8 1 (0.85%) Security Cleared
8 1 (0.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (4.27%) ISO/IEC 27001
2 3 (2.56%) Data Quality
2 3 (2.56%) GDPR
2 3 (2.56%) ISO/IEC 20000
3 2 (1.71%) MiFID
4 1 (0.85%) PMO
4 1 (0.85%) QA
4 1 (0.85%) Solvency II
System Software
1 43 (36.75%) Active Directory
2 14 (11.97%) Hyper-V
3 8 (6.84%) Virtual Machines
4 2 (1.71%) VMware Infrastructure
5 1 (0.85%) Firmware
5 1 (0.85%) Virtual Servers
5 1 (0.85%) vSphere
5 1 (0.85%) XenApp
5 1 (0.85%) XenServer
Systems Management
1 8 (6.84%) WSUS
2 3 (2.56%) SCCM
3 2 (1.71%) Microsoft Intune
4 1 (0.85%) AirWatch
4 1 (0.85%) Ansible
4 1 (0.85%) ITRS Geneos
4 1 (0.85%) NetBackup
4 1 (0.85%) Puppet
4 1 (0.85%) SnapVault
Vendors
1 48 (41.03%) Microsoft
2 14 (11.97%) VMware
3 11 (9.40%) Cisco
4 10 (8.55%) Citrix
5 8 (6.84%) HP
6 7 (5.98%) Asigra
6 7 (5.98%) SkyKick
6 7 (5.98%) SonicWALL
7 5 (4.27%) Google
7 5 (4.27%) NETGEAR
7 5 (4.27%) Salesforce.com
7 5 (4.27%) Sophos
8 3 (2.56%) Apple
8 3 (2.56%) Becrypt
8 3 (2.56%) CheckPoint
8 3 (2.56%) Jitterbit
8 3 (2.56%) McAfee
8 3 (2.56%) Oracle
8 3 (2.56%) Remedy
8 3 (2.56%) ServiceNow