Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 165 168 157
Rank change year-on-year +3 -11 -16
Permanent jobs citing SLA 181 209 317
As % of all permanent IT jobs advertised in the City of London 1.78% 1.79% 1.83%
As % of the Quality Assurance & Compliance category 12.97% 13.95% 14.13%
Number of salaries quoted 160 182 263
City of London median annual salary £45,000 £42,500 £47,000
Median salary % change year-on-year +5.88% -9.57% +4.44%
10th Percentile £21,725 £28,000 £25,550
90th Percentile £73,750 £72,500 £77,500
Central London median annual salary £47,500 £40,000 £45,000
% change year-on-year +18.75% -11.11% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1395 1498 2243
As % of all permanent IT jobs advertised in the City of London 13.71% 12.80% 12.97%
Number of salaries quoted 1213 1330 1863
City of London median annual salary £60,000 £55,000 £55,000
Median salary % change year-on-year +9.09% - -
10th Percentile £36,250 £33,000 £33,750
90th Percentile £87,500 £82,625 £86,250
Central London median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 18 November 2017.

Salary histogram for SLA in the City of London

For the 6 months to 18 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for SLA.

1 75 (41.44%) Microsoft
2 63 (34.81%) Windows
3 62 (34.25%) ITIL
4 53 (29.28%) Finance
5 42 (23.20%) Active Directory
6 41 (22.65%) Service Delivery
7 37 (20.44%) Citrix
8 31 (17.13%) Office 365
9 30 (16.57%) VMware
10 28 (15.47%) Service Management
10 28 (15.47%) Microsoft Certification
11 27 (14.92%) SQL
12 26 (14.36%) Problem Management
12 26 (14.36%) VMware Infrastructure
12 26 (14.36%) Continuous Improvement
13 25 (13.81%) Microsoft Excel
14 24 (13.26%) Quality Management
14 24 (13.26%) ITIL V3
14 24 (13.26%) Windows Server
15 23 (12.71%) MS Exchange
15 23 (12.71%) Microsoft Office
16 20 (11.05%) Incident Management
16 20 (11.05%) Linux
16 20 (11.05%) Windows 7
17 19 (10.50%) Banking
18 18 (9.94%) People Management
19 17 (9.39%) Trend Analysis
19 17 (9.39%) ITSM
20 16 (8.84%) Back Office
20 16 (8.84%) Document Management

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (12.71%) MS Exchange
2 14 (7.73%) Exchange Server 2010
3 11 (6.08%) Blackberry Enterprise Server
4 8 (4.42%) Skype for Business
5 6 (3.31%) Confluence
5 6 (3.31%) Exchange Server 2007
6 5 (2.76%) Apache
6 5 (2.76%) SharePoint
6 5 (2.76%) WebLogic
7 4 (2.21%) Apache Spark
7 4 (2.21%) JBoss
8 2 (1.10%) SharePoint 2013
9 1 (0.55%) IBM Notes
9 1 (0.55%) nginx
9 1 (0.55%) OpenStack
9 1 (0.55%) SharePoint 2010
9 1 (0.55%) Tomcat
Applications
1 25 (13.81%) Microsoft Excel
2 23 (12.71%) Microsoft Office
3 15 (8.29%) Microsoft PowerPoint
Business Applications
1 11 (6.08%) Dynamics CRM
2 3 (1.66%) Oracle Assets
2 3 (1.66%) Oracle EBS
2 3 (1.66%) Oracle E-Business Tax
2 3 (1.66%) Oracle FAH
2 3 (1.66%) Oracle Financials
2 3 (1.66%) Oracle General Ledger
2 3 (1.66%) Oracle Internet Expenses
2 3 (1.66%) Oracle iProcurement
2 3 (1.66%) Oracle Payables
2 3 (1.66%) Oracle Receivables
2 3 (1.66%) Oracle Subledger Accounting
2 3 (1.66%) thinkFolio
3 1 (0.55%) SAP Business One
Cloud Services
1 31 (17.13%) Office 365
2 11 (6.08%) Microsoft Azure
3 9 (4.97%) Amazon AWS
4 5 (2.76%) Mimecast
4 5 (2.76%) Yammer
5 3 (1.66%) OneDrive
6 2 (1.10%) SaaS
7 1 (0.55%) Akamai
7 1 (0.55%) Amazon CloudWatch
7 1 (0.55%) Fastly
7 1 (0.55%) G Suite
Communications & Networking
1 16 (8.84%) DHCP
1 16 (8.84%) DNS
2 14 (7.73%) TCP/IP
3 13 (7.18%) VPN
4 11 (6.08%) Wireless
5 10 (5.52%) VoIP
6 7 (3.87%) LAN
6 7 (3.87%) Skype
6 7 (3.87%) WAN
7 6 (3.31%) Firewall
8 4 (2.21%) Network Security
8 4 (2.21%) PBX
8 4 (2.21%) SSL
8 4 (2.21%) Structured Cabling
9 3 (1.66%) LDAP
9 3 (1.66%) SAN
9 3 (1.66%) VLAN
10 2 (1.10%) Cisco IOS
10 2 (1.10%) IPsec
10 2 (1.10%) WLAN
Database & Business Intelligence
1 15 (8.29%) SQL Server
2 9 (4.97%) Relational Database
3 8 (4.42%) SQL Server 2008
4 5 (2.76%) Big Data
4 5 (2.76%) Hadoop
5 4 (2.21%) Crystal Reports
5 4 (2.21%) SQL Server 2005
5 4 (2.21%) SQL Server 2012
6 3 (1.66%) Data Mining
6 3 (1.66%) MongoDB
6 3 (1.66%) Oracle BI EE
7 2 (1.10%) BusinessObjects
7 2 (1.10%) Data Warehouse
7 2 (1.10%) MS Access
7 2 (1.10%) Oracle Database
7 2 (1.10%) Oracle Database 12c
7 2 (1.10%) PowerCenter
8 1 (0.55%) JasperReports
8 1 (0.55%) SQL Server Integration Services
8 1 (0.55%) SQL Server Reporting Services
Development Applications
1 9 (4.97%) JIRA
2 4 (2.21%) Eclipse
2 4 (2.21%) IntelliJ
2 4 (2.21%) Subversion
3 2 (1.10%) Jenkins
4 1 (0.55%) CircleCI
4 1 (0.55%) Codeship
4 1 (0.55%) Maven
4 1 (0.55%) Travis CI
General
1 53 (29.28%) Finance
2 19 (10.50%) Banking
3 16 (8.84%) Back Office
4 15 (8.29%) Military
5 9 (4.97%) Investment Banking
6 6 (3.31%) Advertising
6 6 (3.31%) Financial Institution
7 4 (2.21%) Mandarin Language
7 4 (2.21%) Publishing
8 3 (1.66%) Billing
8 3 (1.66%) Retail Banking
8 3 (1.66%) Telecoms
9 2 (1.10%) Front Office
9 2 (1.10%) Law
9 2 (1.10%) Retail
10 1 (0.55%) Games
10 1 (0.55%) Legal
10 1 (0.55%) Multimedia
Job Titles
1 58 (32.04%) Analyst
2 32 (17.68%) Service Analyst
3 22 (12.15%) Applications Support
4 20 (11.05%) Service Desk Analyst
5 17 (9.39%) Support Engineer
5 17 (9.39%) Team Leader
6 15 (8.29%) Service Manager
7 14 (7.73%) Support Analyst
8 12 (6.63%) ITIL Service Analyst
8 12 (6.63%) Services Delivery Analyst
9 9 (4.97%) Applications Support Analyst
10 8 (4.42%) Administrator
10 8 (4.42%) Applications Manager
10 8 (4.42%) Delivery Manager
10 8 (4.42%) Services Delivery Manager
10 8 (4.42%) Support Manager
11 7 (3.87%) 2nd Line Support
11 7 (3.87%) Applications Support Manager
12 6 (3.31%) Data Analyst
12 6 (3.31%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 9 (4.97%) XML
2 6 (3.31%) HTML
3 5 (2.76%) AngularJS
3 5 (2.76%) Middleware
3 5 (2.76%) RESTful
4 4 (2.21%) Hibernate
4 4 (2.21%) Java EE
4 4 (2.21%) SOAP
4 4 (2.21%) XML Messaging
4 4 (2.21%) XSD
5 3 (1.66%) FIX Protocol
5 3 (1.66%) HTML5
5 3 (1.66%) Ruby on Rails
6 2 (1.10%) .NET
6 2 (1.10%) CSS
6 2 (1.10%) jQuery
6 2 (1.10%) Web Services
6 2 (1.10%) XMPP
7 1 (0.55%) ASP.NET
7 1 (0.55%) COM
Miscellaneous
1 12 (6.63%) Analytical Skills
2 11 (6.08%) Management Information System
2 11 (6.08%) User Experience
3 10 (5.52%) Data Centre
4 9 (4.97%) Client/Server
5 8 (4.42%) Blackberry
5 8 (4.42%) Computer Science
5 8 (4.42%) Video Conferencing
6 7 (3.87%) iPad
7 6 (3.31%) iPhone
8 5 (2.76%) Fixed Income
8 5 (2.76%) Reinsurance
9 4 (2.21%) Derivative
9 4 (2.21%) Fintech
9 4 (2.21%) Hedge funds
10 3 (1.66%) Equities
10 3 (1.66%) Online Banking
10 3 (1.66%) OTC Derivatives
11 2 (1.10%) Distributed Denial-of-Service
11 2 (1.10%) Linux Command Line
Operating Systems
1 63 (34.81%) Windows
2 24 (13.26%) Windows Server
3 20 (11.05%) Linux
3 20 (11.05%) Windows 7
4 14 (7.73%) Unix
4 14 (7.73%) Windows 10
5 13 (7.18%) Windows Server 2008
6 6 (3.31%) Windows 8
7 3 (1.66%) Red Hat Enterprise Linux
8 2 (1.10%) Windows Server 2012
9 1 (0.55%) AIX
9 1 (0.55%) Android
9 1 (0.55%) Apple iOS
9 1 (0.55%) Mac OS X
9 1 (0.55%) Windows Vista
9 1 (0.55%) Windows XP
Processes & Methodologies
1 62 (34.25%) ITIL
2 41 (22.65%) Service Delivery
3 28 (15.47%) Service Management
4 26 (14.36%) Continuous Improvement
4 26 (14.36%) Problem Management
5 24 (13.26%) ITIL V3
5 24 (13.26%) Quality Management
6 20 (11.05%) Incident Management
7 18 (9.94%) People Management
8 17 (9.39%) ITSM
8 17 (9.39%) Trend Analysis
9 16 (8.84%) Document Management
10 15 (8.29%) Business Analysis
10 15 (8.29%) CRM
10 15 (8.29%) Project Management
10 15 (8.29%) Root Cause Analysis
11 14 (7.73%) Line Management
12 13 (7.18%) Disaster Recovery
12 13 (7.18%) Workflow
13 12 (6.63%) User Acceptance Testing
Programming Languages
1 27 (14.92%) SQL
2 11 (6.08%) Python
3 8 (4.42%) Bash Shell
4 6 (3.31%) Java
5 4 (2.21%) JavaScript
5 4 (2.21%) Perl
6 3 (1.66%) C#
6 3 (1.66%) PL/SQL
6 3 (1.66%) Ruby
7 2 (1.10%) Shell Script
8 1 (0.55%) C
8 1 (0.55%) PHP
Qualifications
1 28 (15.47%) Microsoft Certification
2 16 (8.84%) Degree
3 10 (5.52%) CCNA
3 10 (5.52%) Cisco Certification
3 10 (5.52%) MCSE
4 7 (3.87%) ITIL Certification
5 6 (3.31%) MCDST
5 6 (3.31%) MCP
6 5 (2.76%) MCSA
6 5 (2.76%) Security Cleared
6 5 (2.76%) VMware Certified Professional (VCP)
7 4 (2.21%) ITIL Foundation Certificate
8 3 (1.66%) A+ Certification
8 3 (1.66%) CISSP
8 3 (1.66%) Citrix Certification
8 3 (1.66%) DV Cleared
9 2 (1.10%) CISM
9 2 (1.10%) Computer Science Degree
9 2 (1.10%) Oracle Certification
9 2 (1.10%) SC Cleared
Quality Assurance & Compliance
1 6 (3.31%) ISO/IEC 27001
2 5 (2.76%) Data Quality
3 3 (1.66%) ISO/IEC 20000
4 2 (1.10%) MiFID
4 2 (1.10%) Solvency II
5 1 (0.55%) PCI DSS
5 1 (0.55%) Sarbanes-Oxley
System Software
1 42 (23.20%) Active Directory
2 26 (14.36%) VMware Infrastructure
3 7 (3.87%) Hyper-V
4 6 (3.31%) XenApp
5 4 (2.21%) Virtual Machines
6 3 (1.66%) BitLocker
6 3 (1.66%) iptables
6 3 (1.66%) Microsoft App-V
6 3 (1.66%) VMware ESXi
6 3 (1.66%) vSphere
7 1 (0.55%) Docker
7 1 (0.55%) Varnish
7 1 (0.55%) Virtual Servers
7 1 (0.55%) VMware Workstation
Systems Management
1 16 (8.84%) SCCM
2 6 (3.31%) Norton AntiVirus
3 5 (2.76%) AirWatch
4 4 (2.21%) McAfee ePO
4 4 (2.21%) Puppet
5 3 (1.66%) Backup Exec
5 3 (1.66%) WSUS
5 3 (1.66%) XenMobile
6 2 (1.10%) Cisco CUCM
6 2 (1.10%) Control-M
6 2 (1.10%) Nagios
6 2 (1.10%) NetBackup
6 2 (1.10%) SCOM
7 1 (0.55%) Ansible
7 1 (0.55%) Graphite
7 1 (0.55%) Opscode Chef
7 1 (0.55%) SCDPM
7 1 (0.55%) SCVMM
7 1 (0.55%) Terraform
7 1 (0.55%) ZABBIX
Vendors
1 75 (41.44%) Microsoft
2 37 (20.44%) Citrix
3 30 (16.57%) VMware
4 16 (8.84%) Xerox
5 14 (7.73%) Sun
6 13 (7.18%) Cisco
7 9 (4.97%) Google
8 7 (3.87%) Symantec
9 6 (3.31%) Informatica
9 6 (3.31%) McAfee
9 6 (3.31%) Remedy
10 5 (2.76%) Charles River
10 5 (2.76%) HP
10 5 (2.76%) Oracle
11 4 (2.21%) Altova
11 4 (2.21%) Dell
11 4 (2.21%) FactSet
11 4 (2.21%) Reuters
11 4 (2.21%) Siebel
11 4 (2.21%) Sybase