Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 238 158 177
Rank change year-on-year -80 +19 -59
Permanent jobs citing SLA 120 199 217
As % of all permanent IT jobs advertised in the City of London 1.09% 1.96% 1.68%
As % of the Quality Assurance & Compliance category 8.34% 13.69% 13.21%
Number of salaries quoted 100 180 179
City of London median annual salary £42,500 £50,000 £42,500
Median salary % change year-on-year -15.00% +17.65% -5.56%
10th Percentile £24,675 £25,450 £28,000
90th Percentile £63,750 £77,500 £67,750
Central London median annual salary £45,000 £48,618 £40,000
% change year-on-year -7.44% +21.54% -5.88%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,438 1,454 1,643
As % of all permanent IT jobs advertised in the City of London 13.09% 14.33% 12.70%
Number of salaries quoted 1,268 1,275 1,470
City of London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £37,250 £36,250 £33,750
90th Percentile £92,575 £84,500 £82,500
Central London median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 17 August 2018.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -3 1 £43,500 +2.35%
SLA
Central London

For the 6 months to 17 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 50 (41.67%) ITIL
2 49 (40.83%) Microsoft
3 47 (39.17%) Active Directory
3 47 (39.17%) Windows
4 41 (34.17%) Office 365
5 34 (28.33%) Finance
6 29 (24.17%) Microsoft Office
7 28 (23.33%) Windows Server
8 27 (22.50%) DNS
9 26 (21.67%) VMware
10 24 (20.00%) Firewall
10 24 (20.00%) Microsoft Certification
11 23 (19.17%) MCSE
12 21 (17.50%) Cisco
12 21 (17.50%) MS Exchange
13 20 (16.67%) Hyper-V
14 19 (15.83%) Microsoft Azure
14 19 (15.83%) Windows Server 2012
15 18 (15.00%) Service Delivery
16 16 (13.33%) Incident Management
17 15 (12.50%) Service Management
17 15 (12.50%) Microsoft Excel
17 15 (12.50%) SQL
18 14 (11.67%) MCP
18 14 (11.67%) Exchange Server 2013
18 14 (11.67%) Windows Server 2008
18 14 (11.67%) Infrastructure Engineering
19 13 (10.83%) Mentoring
19 13 (10.83%) WSUS
19 13 (10.83%) Microsoft PowerPoint

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (17.50%) MS Exchange
2 14 (11.67%) Exchange Server 2013
3 11 (9.17%) Exchange Server 2010
4 9 (7.50%) SharePoint
5 7 (5.83%) Exchange Server 2007
6 6 (5.00%) Blackberry Enterprise Server
7 4 (3.33%) BizTalk Server
8 3 (2.50%) IIS
9 2 (1.67%) SharePoint 2013
10 1 (0.83%) Apache
10 1 (0.83%) Drupal
10 1 (0.83%) JBoss
10 1 (0.83%) MQSeries
10 1 (0.83%) Skype for Business
10 1 (0.83%) Tomcat
Applications
1 29 (24.17%) Microsoft Office
2 15 (12.50%) Microsoft Excel
3 13 (10.83%) Microsoft PowerPoint
4 1 (0.83%) Microsoft Project
Business Applications
1 6 (5.00%) Dynamics CRM
2 2 (1.67%) Eikon
3 1 (0.83%) Oracle Cash Management
3 1 (0.83%) Oracle EBS
3 1 (0.83%) Oracle E-Business Tax
3 1 (0.83%) Oracle Payables
3 1 (0.83%) Oracle Receivables
3 1 (0.83%) Oracle Subledger Accounting
3 1 (0.83%) Remedy ITSM
3 1 (0.83%) thinkFolio
Cloud Services
1 41 (34.17%) Office 365
2 19 (15.83%) Microsoft Azure
3 10 (8.33%) Amazon AWS
4 7 (5.83%) OneDrive
5 4 (3.33%) SaaS
6 1 (0.83%) Amazon CloudWatch
6 1 (0.83%) Amazon EC2
6 1 (0.83%) Amazon ElastiCache
6 1 (0.83%) Amazon ELB
6 1 (0.83%) Amazon S3
6 1 (0.83%) AWS CloudFormation
6 1 (0.83%) AWS Elastic Beanstalk
6 1 (0.83%) Cloud Computing
6 1 (0.83%) GitHub
6 1 (0.83%) Mimecast
6 1 (0.83%) Virtual Private Cloud
Communications & Networking
1 27 (22.50%) DNS
2 24 (20.00%) Firewall
3 12 (10.00%) DHCP
3 12 (10.00%) VPN
4 10 (8.33%) LAN
4 10 (8.33%) WAN
5 9 (7.50%) TCP/IP
6 7 (5.83%) SAN
7 5 (4.17%) 4G
7 5 (4.17%) Cisco ASA
7 5 (4.17%) Remote Desktop
7 5 (4.17%) VLAN
8 4 (3.33%) VoIP
8 4 (3.33%) Wireless
9 2 (1.67%) Internet
9 2 (1.67%) IP Telephony
9 2 (1.67%) NAS
9 2 (1.67%) NetScaler
9 2 (1.67%) WLAN
10 1 (0.83%) Network Security
Database & Business Intelligence
1 9 (7.50%) SQL Server
2 2 (1.67%) Oracle BI EE
2 2 (1.67%) Oracle Database
3 1 (0.83%) Amazon RDS
3 1 (0.83%) Big Data
3 1 (0.83%) Data Lake
3 1 (0.83%) Data Warehouse
3 1 (0.83%) MySQL
3 1 (0.83%) OLAP
3 1 (0.83%) Oracle Database 10g
3 1 (0.83%) Oracle OLAP
3 1 (0.83%) PostgreSQL
3 1 (0.83%) Power BI
3 1 (0.83%) SQL Server 2008
3 1 (0.83%) SQL Server 2012
3 1 (0.83%) SQL Server 2014
3 1 (0.83%) SQL Server Analysis Services
3 1 (0.83%) SQL Server Integration Services
3 1 (0.83%) SQL Server Reporting Services
3 1 (0.83%) Star Schema
Development Applications
1 1 (0.83%) GitLab
1 1 (0.83%) Jenkins
1 1 (0.83%) JIRA
1 1 (0.83%) Toad
General
1 34 (28.33%) Finance
2 11 (9.17%) Banking
3 8 (6.67%) Advertising
4 6 (5.00%) Marketing
5 5 (4.17%) Legal
6 3 (2.50%) Financial Institution
6 3 (2.50%) Investment Banking
7 2 (1.67%) Billing
7 2 (1.67%) Law
7 2 (1.67%) Mandarin Language
8 1 (0.83%) Automotive
8 1 (0.83%) Back Office
8 1 (0.83%) Front Office
8 1 (0.83%) General Ledger
8 1 (0.83%) Multimedia
8 1 (0.83%) Retail
8 1 (0.83%) Spanish Language
Job Titles
1 25 (20.83%) Support Engineer
2 22 (18.33%) Analyst
3 14 (11.67%) Infrastructure Engineer
3 14 (11.67%) IT Manager
4 12 (10.00%) IT Engineer
4 12 (10.00%) IT Support
4 12 (10.00%) Service Analyst
5 10 (8.33%) Support Manager
6 9 (7.50%) Service Manager
6 9 (7.50%) Team Leader
7 8 (6.67%) Desktop Support
7 8 (6.67%) Technical Support
8 7 (5.83%) Service Desk Analyst
9 6 (5.00%) 2nd Line Support
9 6 (5.00%) IT Support Engineer
9 6 (5.00%) Network Engineer
9 6 (5.00%) Support Analyst
9 6 (5.00%) Support Team Leader
9 6 (5.00%) Technical Leader
9 6 (5.00%) Technical Specialist
Libraries, Frameworks & Software Standards
1 3 (2.50%) Web Services
2 1 (0.83%) .NET
2 1 (0.83%) CSS
2 1 (0.83%) HTML
2 1 (0.83%) J2EE
2 1 (0.83%) XML
Miscellaneous
1 7 (5.83%) Analytical Skills
1 7 (5.83%) Blackberry
2 5 (4.17%) Computer Science
2 5 (4.17%) Management Information System
2 5 (4.17%) Self-Motivation
3 4 (3.33%) Virtual Team
4 3 (2.50%) iPhone
4 3 (2.50%) Smartphone
4 3 (2.50%) User Experience
5 2 (1.67%) Data Centre
5 2 (1.67%) Enterprise Cloud
5 2 (1.67%) Enterprise Storage
5 2 (1.67%) Hedge funds
5 2 (1.67%) PMI
5 2 (1.67%) Replication
6 1 (0.83%) Data Structures
6 1 (0.83%) Fintech
6 1 (0.83%) HP StoreVirtual
6 1 (0.83%) OTC Derivatives
6 1 (0.83%) Video Conferencing
Operating Systems
1 47 (39.17%) Windows
2 28 (23.33%) Windows Server
3 19 (15.83%) Windows Server 2012
4 14 (11.67%) Windows Server 2008
5 12 (10.00%) Windows 7
6 11 (9.17%) Windows 10
7 7 (5.83%) Linux
8 5 (4.17%) Mac OS
9 4 (3.33%) Android
10 2 (1.67%) Unix
10 2 (1.67%) Windows Server 2003
11 1 (0.83%) BlackBerry OS
11 1 (0.83%) Mac OS X
Processes & Methodologies
1 50 (41.67%) ITIL
2 18 (15.00%) Service Delivery
3 16 (13.33%) Incident Management
4 15 (12.50%) Service Management
5 14 (11.67%) Infrastructure Engineering
6 13 (10.83%) Change Management
6 13 (10.83%) Mentoring
7 12 (10.00%) Disaster Recovery
7 12 (10.00%) People Management
7 12 (10.00%) Root Cause Analysis
8 10 (8.33%) ITSM
8 10 (8.33%) Process Improvement
9 8 (6.67%) CRM
9 8 (6.67%) Operations Management
10 7 (5.83%) Continuous Improvement
10 7 (5.83%) DevOps
10 7 (5.83%) Multi-Factor Authentication
10 7 (5.83%) Problem Management
10 7 (5.83%) Server Virtualisation
11 6 (5.00%) Problem-Solving
Programming Languages
1 15 (12.50%) SQL
2 10 (8.33%) PowerShell
3 3 (2.50%) Java
4 2 (1.67%) C
4 2 (1.67%) PL/SQL
4 2 (1.67%) Shell Script
5 1 (0.83%) Bash Shell
5 1 (0.83%) C#
5 1 (0.83%) JavaScript
5 1 (0.83%) PHP
5 1 (0.83%) T-SQL
5 1 (0.83%) VBScript
Qualifications
1 24 (20.00%) Microsoft Certification
2 23 (19.17%) MCSE
3 14 (11.67%) MCP
4 12 (10.00%) MCSA
5 10 (8.33%) Degree
6 8 (6.67%) Cisco Certification
7 6 (5.00%) CCNA
8 5 (4.17%) ITIL Certification
8 5 (4.17%) MCITP
9 4 (3.33%) MCTS
10 3 (2.50%) CISSP
11 2 (1.67%) CCNP
11 2 (1.67%) CISA
11 2 (1.67%) CISM
11 2 (1.67%) CRISC
11 2 (1.67%) HND
11 2 (1.67%) PMI Certification
12 1 (0.83%) CCIE
12 1 (0.83%) Computer Science Degree
12 1 (0.83%) Master's Degree
Quality Assurance & Compliance
1 5 (4.17%) ISO/IEC 27001
2 3 (2.50%) GDPR
3 1 (0.83%) Data Quality
3 1 (0.83%) MiFID
3 1 (0.83%) PMO
System Software
1 47 (39.17%) Active Directory
2 20 (16.67%) Hyper-V
3 10 (8.33%) VMware Infrastructure
4 7 (5.83%) Virtual Machines
5 1 (0.83%) Firmware
5 1 (0.83%) Microsoft App-V
5 1 (0.83%) Virtual Servers
5 1 (0.83%) VMware Workstation
5 1 (0.83%) XenServer
Systems Management
1 13 (10.83%) WSUS
2 8 (6.67%) SCCM
3 2 (1.67%) Cisco UCCX
3 2 (1.67%) ITRS Geneos
3 2 (1.67%) Microsoft Intune
4 1 (0.83%) AirWatch
4 1 (0.83%) Ansible
4 1 (0.83%) Control-M
4 1 (0.83%) DameWare
4 1 (0.83%) Jamf Pro
4 1 (0.83%) Puppet
4 1 (0.83%) ThinApp
Vendors
1 49 (40.83%) Microsoft
2 26 (21.67%) VMware
3 21 (17.50%) Cisco
4 10 (8.33%) Citrix
4 10 (8.33%) NETGEAR
5 8 (6.67%) HP
6 7 (5.83%) Asigra
6 7 (5.83%) Capita
6 7 (5.83%) SkyKick
6 7 (5.83%) SonicWALL
6 7 (5.83%) Veeam
7 5 (4.17%) Draytek
7 5 (4.17%) Oracle
7 5 (4.17%) Sophos
8 4 (3.33%) ConnectWise
8 4 (3.33%) Fortinet
8 4 (3.33%) Google
8 4 (3.33%) Jitterbit
8 4 (3.33%) Salesforce.com
9 3 (2.50%) Becrypt