Period
to 18 May 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 May 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
18 May 2021
Same period 2020 Same period 2019
Rank 197 148 210
Rank change year-on-year -49 +62 -1
Permanent jobs citing SLA 40 127 136
As % of all permanent jobs advertised in the City of London 0.80% 1.76% 1.34%
As % of the Quality Assurance & Compliance category 5.79% 16.20% 10.87%
Number of salaries quoted 26 105 112
10th Percentile £40,000 £23,500 £26,275
25th Percentile £60,313 £35,000 £31,813
Median annual salary (50th Percentile) £70,000 £55,000 £51,250
Median % change year-on-year +27.27% +7.32% +3.54%
75th Percentile £76,875 £77,500 £73,063
90th Percentile £126,250 £78,750 £102,500
Central London median annual salary £62,500 £46,250 £45,000
% change year-on-year +35.14% +2.78% -10.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 691 784 1,251
As % of all permanent IT jobs advertised in the City of London 13.88% 10.85% 12.36%
Number of salaries quoted 576 676 1,067
10th Percentile £43,750 £36,250 £38,000
25th Percentile £52,500 £46,250 £48,375
Median annual salary (50th Percentile) £67,500 £62,500 £65,000
Median % change year-on-year +8.00% -3.85% +8.33%
75th Percentile £83,750 £81,250 £80,000
90th Percentile £97,500 £97,500 £95,000
Central London median annual salary £65,000 £62,500 £64,000
% change year-on-year +4.00% -2.34% +6.67%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 18 May 2021.

Salary histogram for SLA in the City of London

For the 6 months to 18 May 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 20 (50.00%) Service Delivery
2 16 (40.00%) Finance
2 16 (40.00%) ITIL
3 13 (32.50%) Microsoft
3 13 (32.50%) Social Skills
4 12 (30.00%) Analytical Skills
5 11 (27.50%) Service Management
6 10 (25.00%) Windows
6 10 (25.00%) Incident Management
6 10 (25.00%) Azure
7 9 (22.50%) PMO
8 8 (20.00%) Microsoft 365
8 8 (20.00%) Supplier Management
8 8 (20.00%) Management Information System
9 7 (17.50%) ITSM
9 7 (17.50%) Microsoft Excel
9 7 (17.50%) Continuous Improvement
9 7 (17.50%) Problem-Solving
10 6 (15.00%) IT Strategy
10 6 (15.00%) ITIL 4
10 6 (15.00%) Workflow
10 6 (15.00%) Active Directory
11 5 (12.50%) Validation
11 5 (12.50%) ERP
11 5 (12.50%) Performance Management
11 5 (12.50%) Windows Server
11 5 (12.50%) Performance Improvement
11 5 (12.50%) SaaS
11 5 (12.50%) Analytics
11 5 (12.50%) Enterprise Software

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.50%) SharePoint
2 1 (2.50%) IIS
2 1 (2.50%) MS Exchange
2 1 (2.50%) Oracle Workflow
Applications
1 7 (17.50%) Microsoft Excel
2 4 (10.00%) Microsoft Office
3 2 (5.00%) Spreadsheet
Business Applications
1 1 (2.50%) Dynamics AX
1 1 (2.50%) Oracle Cash Management
1 1 (2.50%) Oracle EBS
1 1 (2.50%) Oracle EBS R12
1 1 (2.50%) Oracle E-Business Tax
1 1 (2.50%) Oracle General Ledger
1 1 (2.50%) Oracle Internet Expenses
1 1 (2.50%) Oracle iProcurement
1 1 (2.50%) Oracle Payables
1 1 (2.50%) Oracle Receivables
Cloud Services
1 10 (25.00%) Azure
2 8 (20.00%) Microsoft 365
3 5 (12.50%) SaaS
4 4 (10.00%) Power Platform
5 1 (2.50%) AWS
5 1 (2.50%) Dynamics 365
Communications & Networking
1 3 (7.50%) Unified Communications
2 2 (5.00%) Wi-Fi
3 1 (2.50%) 4G
3 1 (2.50%) ADSL
3 1 (2.50%) Broadband
3 1 (2.50%) DNS
3 1 (2.50%) LAN
3 1 (2.50%) TCP/IP
3 1 (2.50%) VPN
3 1 (2.50%) WAN
Database & Business Intelligence
1 4 (10.00%) Power BI
2 1 (2.50%) SQL Server
Development Applications
1 1 (2.50%) Chocolatey
1 1 (2.50%) Git (software)
1 1 (2.50%) Jenkins
1 1 (2.50%) JIRA
1 1 (2.50%) Toad
General
1 16 (40.00%) Finance
2 13 (32.50%) Social Skills
3 12 (30.00%) Analytical Skills
4 4 (10.00%) Organisational Skills
5 2 (5.00%) General Ledger
5 2 (5.00%) Law
5 2 (5.00%) Legal
6 1 (2.50%) French Language
6 1 (2.50%) German Language
6 1 (2.50%) Italian Language
6 1 (2.50%) Multimedia
6 1 (2.50%) Presentation Skills
6 1 (2.50%) Spanish Language
Job Titles
1 8 (20.00%) Analyst
1 8 (20.00%) IT Manager
2 7 (17.50%) Team Leader
3 5 (12.50%) Applications Support
3 5 (12.50%) Performance Manager
3 5 (12.50%) Service Manager
3 5 (12.50%) Supplier Manager
3 5 (12.50%) Supplier Performance Manager
4 3 (7.50%) IT Services Manager
4 3 (7.50%) Service Analyst
4 3 (7.50%) Technical Leader
5 2 (5.00%) 3rd Line Support
5 2 (5.00%) Business Intelligence Analyst
5 2 (5.00%) IT Support Manager
5 2 (5.00%) Operations Analyst
5 2 (5.00%) Security Analyst
5 2 (5.00%) Service Delivery Analyst
5 2 (5.00%) Support Manager
5 2 (5.00%) Technical Team Leader
5 2 (5.00%) Windows Support Analyst
Libraries, Frameworks & Software Standards
1 1 (2.50%) Middleware
1 1 (2.50%) Software Packaging
Miscellaneous
1 8 (20.00%) Management Information System
2 5 (12.50%) Enterprise Software
3 4 (10.00%) Public Cloud
4 3 (7.50%) Data Centre
4 3 (7.50%) Reinsurance
5 1 (2.50%) Blackberry
5 1 (2.50%) FMCG
5 1 (2.50%) Handset
5 1 (2.50%) iPad
5 1 (2.50%) Mainframe
5 1 (2.50%) NHS
5 1 (2.50%) Replication
5 1 (2.50%) Self-Motivation
Operating Systems
1 10 (25.00%) Windows
2 5 (12.50%) Windows Server
3 4 (10.00%) Windows 10
4 1 (2.50%) Apple iOS
4 1 (2.50%) Linux
4 1 (2.50%) Red Hat Enterprise Linux
4 1 (2.50%) Unix
Processes & Methodologies
1 20 (50.00%) Service Delivery
2 16 (40.00%) ITIL
3 11 (27.50%) Service Management
4 10 (25.00%) Incident Management
5 8 (20.00%) Supplier Management
6 7 (17.50%) Continuous Improvement
6 7 (17.50%) ITSM
6 7 (17.50%) Problem-Solving
7 6 (15.00%) IT Strategy
7 6 (15.00%) ITIL 4
7 6 (15.00%) Workflow
8 5 (12.50%) Analytics
8 5 (12.50%) ERP
8 5 (12.50%) Performance Improvement
8 5 (12.50%) Performance Management
8 5 (12.50%) Validation
9 4 (10.00%) Business Intelligence
9 4 (10.00%) Computer Science
9 4 (10.00%) Risk Management
9 4 (10.00%) Stakeholder Management
Programming Languages
1 3 (7.50%) PowerShell
1 3 (7.50%) SQL
2 1 (2.50%) Bash Shell
2 1 (2.50%) Java
2 1 (2.50%) Perl
2 1 (2.50%) PL/SQL
2 1 (2.50%) Python
Qualifications
1 4 (10.00%) Degree
2 1 (2.50%) Computer Science Degree
2 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 9 (22.50%) PMO
2 1 (2.50%) Data Quality
System Software
1 6 (15.00%) Active Directory
2 4 (10.00%) VMware Infrastructure
3 2 (5.00%) Virtual Desktop
3 2 (5.00%) XenDesktop
4 1 (2.50%) BitLocker
4 1 (2.50%) Docker
4 1 (2.50%) Firmware
4 1 (2.50%) Virtual Servers
Systems Management
1 4 (10.00%) SCCM
2 3 (7.50%) Microsoft Intune
3 2 (5.00%) EMC NetWorker
4 1 (2.50%) Ansible
4 1 (2.50%) Kubernetes
4 1 (2.50%) WSUS
Vendors
1 13 (32.50%) Microsoft
2 5 (12.50%) ServiceNow
3 4 (10.00%) VMware
4 3 (7.50%) Cisco
4 3 (7.50%) Citrix
4 3 (7.50%) Genesys
4 3 (7.50%) HP
4 3 (7.50%) PeopleSoft
4 3 (7.50%) SAP
5 2 (5.00%) EMC
6 1 (2.50%) Apple
6 1 (2.50%) Becrypt
6 1 (2.50%) iManage
6 1 (2.50%) McAfee
6 1 (2.50%) Mitel
6 1 (2.50%) MobileIron
6 1 (2.50%) Oracle
6 1 (2.50%) Remedy
6 1 (2.50%) Snow