Period
to 18 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 166 175 120
Rank change year-on-year +9 -55 +111
Permanent jobs citing SLA 90 41 221
As % of all permanent jobs advertised in the City of London 1.46% 0.97% 2.42%
As % of the Quality Assurance & Compliance category 8.32% 8.40% 19.80%
Number of salaries quoted 78 35 179
10th Percentile £29,200 £27,750 £25,000
25th Percentile £37,875 £37,888 £32,125
Median annual salary (50th Percentile) £53,000 £62,500 £60,000
Median % change year-on-year -15.20% +4.17% +41.18%
75th Percentile £75,000 £80,625 £77,500
90th Percentile £83,250 £83,750 £86,250
Central London median annual salary £53,000 £50,000 £59,500
% change year-on-year +6.00% -15.97% +40.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,082 488 1,116
As % of all permanent IT jobs advertised in the City of London 17.54% 11.51% 12.23%
Number of salaries quoted 977 415 918
10th Percentile £42,500 £43,750 £35,000
25th Percentile £52,500 £48,750 £47,500
Median annual salary (50th Percentile) £70,000 £65,000 £63,500
Median % change year-on-year +7.69% +2.36% +1.60%
75th Percentile £85,000 £82,500 £80,000
90th Percentile £97,500 £95,000 £95,000
Central London median annual salary £70,000 £65,000 £62,500
% change year-on-year +7.69% +4.00% +4.17%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 18 January 2022.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 5 £105,000 -
SLA
Central London

For the 6 months to 18 January 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 50 (55.56%) Windows
2 45 (50.00%) ITIL
3 38 (42.22%) Microsoft
4 31 (34.44%) Finance
5 29 (32.22%) Problem-Solving
6 27 (30.00%) Service Management
7 23 (25.56%) Analytical Skills
8 22 (24.44%) Service Delivery
8 22 (24.44%) Azure
9 20 (22.22%) ITSM
10 19 (21.11%) Active Directory
10 19 (21.11%) Social Skills
11 18 (20.00%) Windows 10
12 17 (18.89%) Microsoft 365
13 16 (17.78%) DNS
14 15 (16.67%) SCCM
15 14 (15.56%) Incident Management
15 14 (15.56%) SQL
15 14 (15.56%) Change Management
15 14 (15.56%) Windows Server
16 13 (14.44%) Problem Management
17 12 (13.33%) AWS
17 12 (13.33%) Project Management
17 12 (13.33%) Oracle
17 12 (13.33%) SQL Server
17 12 (13.33%) Cisco
17 12 (13.33%) ITIL Certification
18 11 (12.22%) Microsoft Office
18 11 (12.22%) Wi-Fi
18 11 (12.22%) User Acceptance Testing

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.78%) MS Exchange
2 4 (4.44%) Blackberry Enterprise Server
2 4 (4.44%) Skype for Business
3 3 (3.33%) SharePoint
4 1 (1.11%) Confluence
4 1 (1.11%) Exchange Server 2010
4 1 (1.11%) IIS
4 1 (1.11%) Oracle Workflow
Applications
1 11 (12.22%) Microsoft Office
2 3 (3.33%) Microsoft Excel
3 2 (2.22%) Microsoft PowerPoint
Business Applications
1 4 (4.44%) Dynamics AX
2 1 (1.11%) Oracle EBS
2 1 (1.11%) Oracle EBS R12
2 1 (1.11%) Oracle Financials
2 1 (1.11%) Remedy ITSM
Cloud Services
1 22 (24.44%) Azure
2 17 (18.89%) Microsoft 365
3 12 (13.33%) AWS
4 8 (8.89%) GCP
5 5 (5.56%) IaaS
6 4 (4.44%) Dynamics 365
6 4 (4.44%) SaaS
7 2 (2.22%) Amazon EC2
7 2 (2.22%) Amazon S3
7 2 (2.22%) AWS Lambda
7 2 (2.22%) AWS Step Functions
7 2 (2.22%) Azure Active Directory
7 2 (2.22%) PaaS
7 2 (2.22%) Power Platform
7 2 (2.22%) Route 53
7 2 (2.22%) Serverless
8 1 (1.11%) AWS CloudFormation
8 1 (1.11%) Mimecast
8 1 (1.11%) Nutanix
8 1 (1.11%) OneDrive
Communications & Networking
1 16 (17.78%) DNS
2 11 (12.22%) Wi-Fi
3 9 (10.00%) Firewall
4 7 (7.78%) DHCP
4 7 (7.78%) VPN
5 5 (5.56%) SD-WAN
5 5 (5.56%) Wireless
6 4 (4.44%) Skype
7 3 (3.33%) LAN
7 3 (3.33%) TCP/IP
7 3 (3.33%) WAN
8 2 (2.22%) ADSL
9 1 (1.11%) BGP
9 1 (1.11%) Extranet
9 1 (1.11%) Intranet
9 1 (1.11%) IPsec
9 1 (1.11%) MPLS
9 1 (1.11%) OSPF
9 1 (1.11%) VoIP
9 1 (1.11%) WLAN
Database & Business Intelligence
1 12 (13.33%) SQL Server
2 9 (10.00%) Metadata
3 2 (2.22%) NoSQL
3 2 (2.22%) Power BI
4 1 (1.11%) Oracle BI Publisher
4 1 (1.11%) Oracle Database
4 1 (1.11%) Oracle Discoverer
4 1 (1.11%) Oracle Reports
4 1 (1.11%) RDBMS
4 1 (1.11%) Relational Database
Development Applications
1 3 (3.33%) Jenkins
2 2 (2.22%) JIRA
3 1 (1.11%) Git (software)
3 1 (1.11%) Oracle Forms
3 1 (1.11%) Toad
General
1 31 (34.44%) Finance
2 23 (25.56%) Analytical Skills
3 19 (21.11%) Social Skills
4 10 (11.11%) Financial Institution
4 10 (11.11%) Law
4 10 (11.11%) Legal
5 5 (5.56%) Banking
5 5 (5.56%) Marketing
6 4 (4.44%) General Ledger
7 2 (2.22%) Back Office
8 1 (1.11%) Advertising
8 1 (1.11%) Front Office
8 1 (1.11%) Investment Banking
8 1 (1.11%) Organisational Skills
8 1 (1.11%) Presentation Skills
8 1 (1.11%) Retail
Job Titles
1 31 (34.44%) Analyst
2 11 (12.22%) Support Analyst
3 10 (11.11%) Service Analyst
3 10 (11.11%) Service Desk Analyst
4 9 (10.00%) Architect
4 9 (10.00%) Insurance Systems Analyst
4 9 (10.00%) Solutions Architect
4 9 (10.00%) SQL Analyst
4 9 (10.00%) Systems Analyst
5 8 (8.89%) Network Architect
5 8 (8.89%) Service Manager
5 8 (8.89%) Support Engineer
6 7 (7.78%) Desktop Engineer
6 7 (7.78%) Desktop Support
6 7 (7.78%) IT Support
7 6 (6.67%) Applications Support
7 6 (6.67%) Desktop Support Engineer
8 5 (5.56%) Head of Infrastructure
8 5 (5.56%) IT Analyst
9 4 (4.44%) Service Design Manager
Libraries, Frameworks & Software Standards
1 2 (2.22%) FIX Protocol
1 2 (2.22%) XML
1 2 (2.22%) X-Windows
2 1 (1.11%) .NET
2 1 (1.11%) 802.1X
2 1 (1.11%) ASP.NET
2 1 (1.11%) J2EE
2 1 (1.11%) React
Miscellaneous
1 11 (12.22%) Data Centre
2 9 (10.00%) Hedge funds
2 9 (10.00%) Public Cloud
3 6 (6.67%) Blackberry
4 5 (5.56%) Analytical Mindset
5 4 (4.44%) FMCG
5 4 (4.44%) PKI
5 4 (4.44%) Replication
6 2 (2.22%) CCTV
6 2 (2.22%) Fat Client
6 2 (2.22%) Handset
6 2 (2.22%) Music Streaming
6 2 (2.22%) Podcast
6 2 (2.22%) Self-Motivation
6 2 (2.22%) Thin Client
6 2 (2.22%) Video Conferencing
6 2 (2.22%) Virtual Team
7 1 (1.11%) Driving Licence
7 1 (1.11%) Mobile Computing
7 1 (1.11%) User Experience
Operating Systems
1 50 (55.56%) Windows
2 18 (20.00%) Windows 10
3 14 (15.56%) Windows Server
4 7 (7.78%) Windows 7
5 4 (4.44%) Android
5 4 (4.44%) Linux
6 3 (3.33%) Windows Server 2012
6 3 (3.33%) Windows Server 2016
7 2 (2.22%) Apple iOS
7 2 (2.22%) Data ONTAP
8 1 (1.11%) Unix
8 1 (1.11%) Windows Server 2008
8 1 (1.11%) Windows Server 2019
Processes & Methodologies
1 45 (50.00%) ITIL
2 29 (32.22%) Problem-Solving
3 27 (30.00%) Service Management
4 22 (24.44%) Service Delivery
5 20 (22.22%) ITSM
6 14 (15.56%) Change Management
6 14 (15.56%) Incident Management
7 13 (14.44%) Problem Management
8 12 (13.33%) Project Management
9 11 (12.22%) Data Protection
9 11 (12.22%) Test Scripting
9 11 (12.22%) User Acceptance Testing
10 10 (11.11%) Migration
11 9 (10.00%) Data Analysis
11 9 (10.00%) Data Entry
11 9 (10.00%) Presales
12 8 (8.89%) Cybersecurity
12 8 (8.89%) Root Cause Analysis
13 7 (7.78%) Continuous Improvement
14 6 (6.67%) Agile Software Development
Programming Languages
1 14 (15.56%) SQL
2 9 (10.00%) PowerShell
3 3 (3.33%) Go
3 3 (3.33%) Java
4 2 (2.22%) VBScript
5 1 (1.11%) JavaScript
5 1 (1.11%) PL/SQL
5 1 (1.11%) Python
5 1 (1.11%) Shell Script
Qualifications
1 12 (13.33%) ITIL Certification
2 9 (10.00%) CCNP
2 9 (10.00%) Cisco Certification
3 8 (8.89%) CCIE
4 6 (6.67%) Microsoft Certification
5 5 (5.56%) Degree
6 1 (1.11%) CCA
6 1 (1.11%) CCNA
6 1 (1.11%) Citrix Certification
6 1 (1.11%) Master's Degree
6 1 (1.11%) MCP
6 1 (1.11%) MCSA
6 1 (1.11%) SC Cleared
6 1 (1.11%) Security Cleared
Quality Assurance & Compliance
1 11 (12.22%) QA
2 9 (10.00%) GDPR
3 3 (3.33%) ISO/IEC 27001
4 2 (2.22%) COBIT
5 1 (1.11%) Cyber Essentials
5 1 (1.11%) Cyber Essentials PLUS
5 1 (1.11%) ISO 22301
5 1 (1.11%) ISO 9001
5 1 (1.11%) PCI DSS
System Software
1 19 (21.11%) Active Directory
2 5 (5.56%) VMware Infrastructure
3 4 (4.44%) Veritas Cluster Server
3 4 (4.44%) vSphere
4 3 (3.33%) Docker
5 1 (1.11%) Hyper-V
5 1 (1.11%) KVM
5 1 (1.11%) XenApp
5 1 (1.11%) XenDesktop
Systems Management
1 15 (16.67%) SCCM
2 7 (7.78%) Microsoft Intune
3 4 (4.44%) McAfee ePO
3 4 (4.44%) NetBackup
3 4 (4.44%) OfficeScan
3 4 (4.44%) SCOM
3 4 (4.44%) Trend Micro Deep Security
4 3 (3.33%) Ansible
4 3 (3.33%) Kubernetes
4 3 (3.33%) Terraform
5 2 (2.22%) MOM
6 1 (1.11%) Opscode Chef
6 1 (1.11%) Puppet
Vendors
1 38 (42.22%) Microsoft
2 12 (13.33%) Cisco
2 12 (13.33%) Oracle
3 10 (11.11%) Aruba
3 10 (11.11%) Citrix
4 9 (10.00%) Arista
4 9 (10.00%) Dell
4 9 (10.00%) ServiceNow
5 8 (8.89%) CheckPoint
5 8 (8.89%) F5
5 8 (8.89%) Fortinet
5 8 (8.89%) Juniper
5 8 (8.89%) Palo Alto
6 7 (7.78%) VMware
7 5 (5.56%) HP
8 4 (4.44%) Altiris
8 4 (4.44%) Apple
8 4 (4.44%) Huawei
8 4 (4.44%) McAfee
8 4 (4.44%) Veritas