Period
to 23 July 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
23 Jul 2021
Same period 2020 Same period 2019
Rank 188 165 179
Rank change year-on-year -23 +14 +55
Permanent jobs citing SLA 55 75 170
As % of all permanent jobs advertised in the City of London 0.98% 1.36% 1.65%
As % of the Quality Assurance & Compliance category 6.04% 12.18% 12.33%
Number of salaries quoted 41 65 147
10th Percentile £32,500 £28,500 £27,950
25th Percentile £52,500 £38,000 £31,625
Median annual salary (50th Percentile) £70,000 £55,000 £52,500
Median % change year-on-year +27.27% +4.76% +20.69%
75th Percentile £73,750 £75,000 £77,250
90th Percentile £77,500 £77,500 £102,500
Central London median annual salary £62,500 £55,000 £50,000
% change year-on-year +13.64% +10.00% +3.09%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 910 616 1,379
As % of all permanent IT jobs advertised in the City of London 16.19% 11.17% 13.41%
Number of salaries quoted 780 542 1,178
10th Percentile £42,999 £38,750 £36,600
25th Percentile £51,250 £46,438 £48,750
Median annual salary (50th Percentile) £67,500 £60,000 £65,000
Median % change year-on-year +12.50% -7.69% +8.33%
75th Percentile £83,750 £80,000 £81,250
90th Percentile £100,125 £100,000 £97,875
Central London median annual salary £65,000 £62,500 £65,000
% change year-on-year +4.00% -3.85% +8.33%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 23 July 2021.

Salary histogram for SLA in the City of London

For the 6 months to 23 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 25 (45.45%) Microsoft
2 23 (41.82%) Azure
3 22 (40.00%) Windows
4 21 (38.18%) Service Management
4 21 (38.18%) Analytical Skills
4 21 (38.18%) Social Skills
5 20 (36.36%) Incident Management
6 19 (34.55%) Service Delivery
6 19 (34.55%) ITSM
6 19 (34.55%) ITIL
7 18 (32.73%) Problem-Solving
8 16 (29.09%) Finance
8 16 (29.09%) ServiceNow
9 15 (27.27%) PowerShell
9 15 (27.27%) Business Intelligence
10 14 (25.45%) Power BI
10 14 (25.45%) Windows Server
10 14 (25.45%) Power Platform
11 13 (23.64%) DevOps
11 13 (23.64%) Change Management
12 12 (21.82%) Problem Management
13 10 (18.18%) Active Directory
13 10 (18.18%) Management Information System
13 10 (18.18%) Root Cause Analysis
14 9 (16.36%) Microsoft 365
14 9 (16.36%) IaaS
14 9 (16.36%) Terraform
14 9 (16.36%) Dashboard Development
14 9 (16.36%) Data ONTAP
14 9 (16.36%) PaaS

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.45%) SharePoint
2 2 (3.64%) MS Exchange
2 2 (3.64%) Oracle Workflow
3 1 (1.82%) IIS
Applications
1 9 (16.36%) Microsoft Excel
2 3 (5.45%) Microsoft Office
3 2 (3.64%) Spreadsheet
Business Applications
1 2 (3.64%) Dynamics AX
1 2 (3.64%) Oracle EBS
1 2 (3.64%) Oracle EBS R12
2 1 (1.82%) Dynamics GP
2 1 (1.82%) Oracle Cash Management
2 1 (1.82%) Oracle E-Business Tax
2 1 (1.82%) Oracle General Ledger
2 1 (1.82%) Oracle Internet Expenses
2 1 (1.82%) Oracle iProcurement
2 1 (1.82%) Oracle Payables
2 1 (1.82%) Oracle Receivables
Cloud Services
1 23 (41.82%) Azure
2 14 (25.45%) Power Platform
3 9 (16.36%) IaaS
3 9 (16.36%) Microsoft 365
3 9 (16.36%) PaaS
4 5 (9.09%) SaaS
5 2 (3.64%) Dynamics 365
6 1 (1.82%) AWS
6 1 (1.82%) GitHub
6 1 (1.82%) Mimecast
Communications & Networking
1 3 (5.45%) Unified Communications
2 2 (3.64%) DNS
2 2 (3.64%) LAN
2 2 (3.64%) VPN
2 2 (3.64%) WAN
3 1 (1.82%) ADSL
3 1 (1.82%) BGP
3 1 (1.82%) Broadband
3 1 (1.82%) DHCP
3 1 (1.82%) Firewall
3 1 (1.82%) FTP
3 1 (1.82%) IPsec
3 1 (1.82%) MPLS
3 1 (1.82%) OSPF
3 1 (1.82%) TCP/IP
3 1 (1.82%) VoIP
3 1 (1.82%) VRRP
3 1 (1.82%) Wi-Fi
3 1 (1.82%) Wireless
3 1 (1.82%) WLAN
Database & Business Intelligence
1 14 (25.45%) Power BI
2 1 (1.82%) Data Warehouse
2 1 (1.82%) Oracle BI Publisher
2 1 (1.82%) Oracle Database
2 1 (1.82%) Oracle Discoverer
2 1 (1.82%) Oracle Reports
2 1 (1.82%) SQL Server
2 1 (1.82%) SQL Server Analysis Services
2 1 (1.82%) SQL Server Integration Services
2 1 (1.82%) SQL Server Reporting Services
Development Applications
1 8 (14.55%) Jenkins
2 2 (3.64%) Toad
3 1 (1.82%) Chocolatey
3 1 (1.82%) JIRA
3 1 (1.82%) Oracle Forms
3 1 (1.82%) Team Foundation Server
General
1 21 (38.18%) Analytical Skills
1 21 (38.18%) Social Skills
2 16 (29.09%) Finance
3 4 (7.27%) Organisational Skills
4 3 (5.45%) General Ledger
4 3 (5.45%) Law
5 2 (3.64%) Legal
5 2 (3.64%) Telecoms
6 1 (1.82%) French Language
6 1 (1.82%) German Language
6 1 (1.82%) Italian Language
6 1 (1.82%) Multimedia
6 1 (1.82%) Presentation Skills
6 1 (1.82%) Spanish Language
Job Titles
1 11 (20.00%) Analyst
2 9 (16.36%) Azure Engineer
2 9 (16.36%) Operations Engineer
3 8 (14.55%) IT Manager
4 6 (10.91%) Applications Support
4 6 (10.91%) Team Leader
5 5 (9.09%) Performance Manager
5 5 (9.09%) Service Manager
5 5 (9.09%) Supplier Manager
5 5 (9.09%) Supplier Performance Manager
6 4 (7.27%) IT Support
6 4 (7.27%) Service Analyst
7 3 (5.45%) 2nd/3rd Line Support
7 3 (5.45%) 3rd Line Support
7 3 (5.45%) Business Intelligence Analyst
7 3 (5.45%) IT Services Manager
7 3 (5.45%) Power BI Analyst
7 3 (5.45%) Service Delivery Analyst
7 3 (5.45%) Technical Leader
8 2 (3.64%) Security Compliance Analyst
Libraries, Frameworks & Software Standards
1 1 (1.82%) 802.1X
1 1 (1.82%) J2EE
1 1 (1.82%) Middleware
1 1 (1.82%) Software Packaging
Miscellaneous
1 10 (18.18%) Management Information System
2 5 (9.09%) Enterprise Software
2 5 (9.09%) Public Cloud
3 3 (5.45%) Data Centre
4 2 (3.64%) FMCG
4 2 (3.64%) Replication
5 1 (1.82%) Blackberry
5 1 (1.82%) Mainframe
5 1 (1.82%) NHS
5 1 (1.82%) Self-Motivation
5 1 (1.82%) User Experience
5 1 (1.82%) Wiki
Operating Systems
1 22 (40.00%) Windows
2 14 (25.45%) Windows Server
3 9 (16.36%) Data ONTAP
4 7 (12.73%) Windows 10
5 1 (1.82%) Apple iOS
5 1 (1.82%) Linux
5 1 (1.82%) Mac OS
5 1 (1.82%) Unix
5 1 (1.82%) Windows Server 2012
Processes & Methodologies
1 21 (38.18%) Service Management
2 20 (36.36%) Incident Management
3 19 (34.55%) ITIL
3 19 (34.55%) ITSM
3 19 (34.55%) Service Delivery
4 18 (32.73%) Problem-Solving
5 15 (27.27%) Business Intelligence
6 13 (23.64%) Change Management
6 13 (23.64%) DevOps
7 12 (21.82%) Problem Management
8 10 (18.18%) Root Cause Analysis
9 9 (16.36%) Dashboard Development
9 9 (16.36%) Infrastructure as Code
9 9 (16.36%) SIEM
10 7 (12.73%) Workflow
11 6 (10.91%) IT Strategy
11 6 (10.91%) ITIL 4
11 6 (10.91%) Supplier Management
12 5 (9.09%) Performance Improvement
12 5 (9.09%) Performance Management
Programming Languages
1 15 (27.27%) PowerShell
2 4 (7.27%) SQL
3 2 (3.64%) Java
3 2 (3.64%) PL/SQL
4 1 (1.82%) Shell Script
4 1 (1.82%) T-SQL
4 1 (1.82%) VBA
Qualifications
1 2 (3.64%) ITIL Certification
2 1 (1.82%) CCA
2 1 (1.82%) CCNA
2 1 (1.82%) CCNP
2 1 (1.82%) Cisco Certification
2 1 (1.82%) Citrix Certification
2 1 (1.82%) Computer Science Degree
2 1 (1.82%) Degree
Quality Assurance & Compliance
1 6 (10.91%) PMO
2 1 (1.82%) Data Quality
2 1 (1.82%) GRC
System Software
1 10 (18.18%) Active Directory
2 6 (10.91%) VMware Infrastructure
3 3 (5.45%) Virtual Desktop
4 2 (3.64%) XenDesktop
5 1 (1.82%) Hyper-V
Systems Management
1 9 (16.36%) Terraform
2 8 (14.55%) Ansible
3 5 (9.09%) Microsoft Intune
4 2 (3.64%) EMC NetWorker
4 2 (3.64%) SCCM
4 2 (3.64%) WSUS
Vendors
1 25 (45.45%) Microsoft
2 16 (29.09%) ServiceNow
3 9 (16.36%) LogicMonitor
3 9 (16.36%) NetApp
4 6 (10.91%) VMware
5 5 (9.09%) Cisco
6 4 (7.27%) Citrix
6 4 (7.27%) HP
7 3 (5.45%) Genesys
8 2 (3.64%) EMC
8 2 (3.64%) Oracle
9 1 (1.82%) Aruba
9 1 (1.82%) Forcepoint
9 1 (1.82%) iManage
9 1 (1.82%) Meraki
9 1 (1.82%) RedGate
9 1 (1.82%) Snow
9 1 (1.82%) SonicWALL
9 1 (1.82%) Sophos
9 1 (1.82%) Veeam