Period
to 5 August 2020

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 5 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
5 Aug 2020
Same period 2019 Same period 2018
Rank 160 167 223
Rank change year-on-year +7 +56 -77
Permanent jobs citing SLA 72 172 125
As % of all permanent jobs advertised in the City of London 1.41% 1.68% 1.14%
As % of the Quality Assurance & Compliance category 13.26% 13.37% 8.84%
Number of salaries quoted 69 157 112
Median annual salary £60,000 £59,000 £42,500
Median salary % change year-on-year +1.69% +38.82% -15.00%
10th Percentile £31,900 £27,500 £25,075
90th Percentile £81,950 £102,500 £63,750
Central London median annual salary £60,000 £55,000 £47,500
% change year-on-year +9.09% +15.79% -1.12%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 543 1,286 1,414
As % of all permanent IT jobs advertised in the City of London 10.60% 12.56% 12.90%
Number of salaries quoted 471 1,098 1,272
Median annual salary £62,500 £65,000 £60,000
Median salary % change year-on-year -3.85% +8.33% -
10th Percentile £39,000 £37,500 £37,250
90th Percentile £100,000 £95,000 £92,500
Central London median annual salary £63,500 £65,000 £60,000
% change year-on-year -2.31% +8.33% -

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 5 August 2020.

Salary histogram for SLA in the City of London

For the 6 months to 5 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 38 (52.78%) Microsoft
2 36 (50.00%) Windows
3 31 (43.06%) Finance
4 26 (36.11%) ITIL
5 21 (29.17%) Service Management
5 21 (29.17%) ITSM
6 20 (27.78%) VMware
6 20 (27.78%) Problem Management
7 19 (26.39%) Office 365
7 19 (26.39%) Windows Server
8 18 (25.00%) VMware Infrastructure
8 18 (25.00%) Linux
8 18 (25.00%) Active Directory
9 16 (22.22%) Windows 10
10 15 (20.83%) Microsoft Office
11 14 (19.44%) Service Delivery
11 14 (19.44%) Hyper-V
12 13 (18.06%) SQL
12 13 (18.06%) HP
13 12 (16.67%) Mentoring
14 11 (15.28%) Public Cloud
14 11 (15.28%) Infrastructure Engineering
14 11 (15.28%) Project Delivery
14 11 (15.28%) Change Management
14 11 (15.28%) Azure
14 11 (15.28%) Banking
15 10 (13.89%) Microsoft Certification
16 9 (12.50%) MCSA
16 9 (12.50%) Incident Management
16 9 (12.50%) Windows 7

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.72%) MS Exchange
2 5 (6.94%) SharePoint
3 4 (5.56%) Skype for Business
4 3 (4.17%) Confluence
5 2 (2.78%) MQSeries
6 1 (1.39%) Oracle Workflow
Applications
1 15 (20.83%) Microsoft Office
2 8 (11.11%) Microsoft Excel
3 7 (9.72%) Microsoft PowerPoint
4 1 (1.39%) Chatbot
4 1 (1.39%) Microsoft Project
Business Applications
1 4 (5.56%) Oracle EBS
1 4 (5.56%) Oracle EBS R12
2 1 (1.39%) Oracle Cash Management
2 1 (1.39%) Oracle E-Business Tax
2 1 (1.39%) Oracle General Ledger
2 1 (1.39%) Oracle Internet Expenses
2 1 (1.39%) Oracle iProcurement
2 1 (1.39%) Oracle Payables
2 1 (1.39%) Oracle Receivables
Cloud Services
1 19 (26.39%) Office 365
2 11 (15.28%) Azure
3 4 (5.56%) Power Platform
4 3 (4.17%) AWS
4 3 (4.17%) Azure Active Directory
4 3 (4.17%) G Suite
4 3 (4.17%) Slack
5 1 (1.39%) GCP
5 1 (1.39%) Mimecast
Communications & Networking
1 6 (8.33%) TCP/IP
2 5 (6.94%) DNS
2 5 (6.94%) Firewall
3 4 (5.56%) Skype
3 4 (5.56%) Wi-Fi
4 3 (4.17%) Broadband
5 2 (2.78%) DHCP
6 1 (1.39%) Cisco IOS
6 1 (1.39%) LAN
6 1 (1.39%) NetScaler
6 1 (1.39%) SAN
6 1 (1.39%) SSL
6 1 (1.39%) VLAN
6 1 (1.39%) VPN
6 1 (1.39%) WebEx
Database & Business Intelligence
1 6 (8.33%) Oracle Database
2 4 (5.56%) Data Warehouse
2 4 (5.56%) Power BI
3 3 (4.17%) SQL Server
4 1 (1.39%) Oracle BI Publisher
4 1 (1.39%) Oracle Discoverer
4 1 (1.39%) Oracle Reports
Development Applications
1 3 (4.17%) JIRA
2 1 (1.39%) Oracle Forms
2 1 (1.39%) Toad
General
1 31 (43.06%) Finance
2 11 (15.28%) Banking
3 5 (6.94%) Front Office
4 4 (5.56%) Advertising
5 3 (4.17%) Retail Banking
6 2 (2.78%) Financial Institution
6 2 (2.78%) Investment Banking
6 2 (2.78%) Legal
6 2 (2.78%) Public Sector
6 2 (2.78%) Telecoms
7 1 (1.39%) French Language
7 1 (1.39%) General Ledger
Job Titles
1 11 (15.28%) Analyst
2 10 (13.89%) Service Manager
3 8 (11.11%) Hyper-V Engineer
3 8 (11.11%) VMware Engineer
4 7 (9.72%) Network Engineer
4 7 (9.72%) Storage Engineer
4 7 (9.72%) Support Engineer
5 5 (6.94%) Administrator
5 5 (6.94%) Financial Analyst
5 5 (6.94%) Infrastructure Engineer
5 5 (6.94%) Systems Administrator
6 4 (5.56%) Consultant
6 4 (5.56%) Finance Systems Analyst
6 4 (5.56%) IT Manager
6 4 (5.56%) Systems Analyst
7 3 (4.17%) 1st/2nd Line Support
7 3 (4.17%) Architect
7 3 (4.17%) IT Systems Administrator
7 3 (4.17%) Solutions Architect
7 3 (4.17%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (5.56%) .NET
2 3 (4.17%) .NET Core
2 3 (4.17%) ASP.NET
2 3 (4.17%) ASP.NET Core
2 3 (4.17%) J2EE
3 2 (2.78%) Web Services
4 1 (1.39%) CoreNLP
4 1 (1.39%) Keras
4 1 (1.39%) Natural Language Processing
4 1 (1.39%) PyTorch
4 1 (1.39%) SpaCy
4 1 (1.39%) TensorFlow
4 1 (1.39%) XML
Miscellaneous
1 11 (15.28%) Public Cloud
2 7 (9.72%) Analytical Skills
3 4 (5.56%) Management Information System
3 4 (5.56%) Video Conferencing
4 3 (4.17%) Data Centre
4 3 (4.17%) Fibre Optics
4 3 (4.17%) Greenfield Project
4 3 (4.17%) Hybrid Cloud
4 3 (4.17%) iPhone
4 3 (4.17%) Reinsurance
4 3 (4.17%) Self-Motivation
5 2 (2.78%) Enterprise Software
6 1 (1.39%) Algorithms
6 1 (1.39%) BYOD
6 1 (1.39%) Data Structures
6 1 (1.39%) Social Media
Operating Systems
1 36 (50.00%) Windows
2 19 (26.39%) Windows Server
3 18 (25.00%) Linux
4 16 (22.22%) Windows 10
5 9 (12.50%) Windows 7
6 5 (6.94%) Unix
7 4 (5.56%) Android
7 4 (5.56%) Windows Server 2008
8 3 (4.17%) Windows Server 2012
8 3 (4.17%) Windows Server 2016
9 2 (2.78%) Apple iOS
9 2 (2.78%) Mac OS
9 2 (2.78%) Red Hat Enterprise Linux
9 2 (2.78%) Solaris
10 1 (1.39%) Windows XP
Processes & Methodologies
1 26 (36.11%) ITIL
2 21 (29.17%) ITSM
2 21 (29.17%) Service Management
3 20 (27.78%) Problem Management
4 14 (19.44%) Service Delivery
5 12 (16.67%) Mentoring
6 11 (15.28%) Change Management
6 11 (15.28%) Infrastructure Engineering
6 11 (15.28%) Project Delivery
7 9 (12.50%) DevOps
7 9 (12.50%) Incident Management
8 8 (11.11%) Agile Software Development
8 8 (11.11%) Project Management
9 7 (9.72%) Decision-Making
10 6 (8.33%) Disaster Recovery
10 6 (8.33%) Problem-Solving
11 5 (6.94%) Customer Requirements
12 4 (5.56%) Business Transformation
12 4 (5.56%) ITIL V3
13 3 (4.17%) Asset Management
Programming Languages
1 13 (18.06%) SQL
2 5 (6.94%) C#
2 5 (6.94%) Shell Script
3 4 (5.56%) Java
3 4 (5.56%) PL/SQL
3 4 (5.56%) VBA
4 3 (4.17%) Python
5 2 (2.78%) Bash Shell
5 2 (2.78%) Perl
6 1 (1.39%) C++
6 1 (1.39%) PowerShell
6 1 (1.39%) Scala
Qualifications
1 10 (13.89%) Microsoft Certification
2 9 (12.50%) MCSA
3 7 (9.72%) Cisco Certification
3 7 (9.72%) Degree
4 5 (6.94%) A+ Certification
5 4 (5.56%) CCNA
6 3 (4.17%) MCP
7 2 (2.78%) (ISC)2 CCSP
7 2 (2.78%) CISA
7 2 (2.78%) CISM
7 2 (2.78%) CISSP
7 2 (2.78%) CRISC
7 2 (2.78%) FFIEC
8 1 (1.39%) Computer Science Degree
8 1 (1.39%) HND
8 1 (1.39%) ITIL Certification
8 1 (1.39%) Master's Degree
8 1 (1.39%) MCSE
Quality Assurance & Compliance
1 2 (2.78%) GDPR
1 2 (2.78%) Sarbanes-Oxley
2 1 (1.39%) COBIT
2 1 (1.39%) ISO 22301
2 1 (1.39%) QA
System Software
1 18 (25.00%) Active Directory
1 18 (25.00%) VMware Infrastructure
2 14 (19.44%) Hyper-V
3 1 (1.39%) Docker
3 1 (1.39%) XenApp
Systems Management
1 6 (8.33%) Microsoft Intune
2 3 (4.17%) SCCM
3 2 (2.78%) Ansible
4 1 (1.39%) AirWatch
4 1 (1.39%) Cisco CUCM
4 1 (1.39%) HP Data Protector
4 1 (1.39%) Kubernetes
Vendors
1 38 (52.78%) Microsoft
2 20 (27.78%) VMware
3 13 (18.06%) HP
4 6 (8.33%) Cisco
4 6 (8.33%) Oracle
5 4 (5.56%) Bloomberg
5 4 (5.56%) ServiceNow
5 4 (5.56%) Sun
6 3 (4.17%) Apple
6 3 (4.17%) Atlassian
6 3 (4.17%) Avaya
6 3 (4.17%) Citrix
6 3 (4.17%) Nortel
6 3 (4.17%) Reuters
7 2 (2.78%) Red Hat
8 1 (1.39%) Charles River
8 1 (1.39%) Juniper
8 1 (1.39%) Nokia
8 1 (1.39%) Remedy
8 1 (1.39%) Sophos