Period
to 23 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 June 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 220 152 192
Rank change year-on-year -68 +40 -83
Permanent jobs citing SLA 134 207 214
As % of all permanent IT jobs advertised in the City of London 1.21% 2.04% 1.59%
As % of the Quality Assurance & Compliance category 8.83% 14.45% 11.68%
Number of salaries quoted 122 192 155
City of London median annual salary £45,000 £45,000 £46,500
Median salary % change year-on-year - -3.23% +9.41%
10th Percentile £26,300 £27,525 £27,500
90th Percentile £79,500 £76,125 £70,000
Central London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,518 1,433 1,832
As % of all permanent IT jobs advertised in the City of London 13.66% 14.10% 13.62%
Number of salaries quoted 1,378 1,282 1,589
City of London median annual salary £60,000 £59,000 £55,000
Median salary % change year-on-year +1.69% +7.27% +4.76%
10th Percentile £38,375 £36,250 £35,000
90th Percentile £92,500 £82,500 £83,250
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% +4.76%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 23 June 2018.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -3 4 £47,500 +11.76%
SLA
Central London

For the 6 months to 23 June 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 58 (43.28%) Microsoft
2 55 (41.04%) Windows
3 49 (36.57%) Active Directory
4 46 (34.33%) Office 365
5 45 (33.58%) ITIL
6 38 (28.36%) Windows Server
7 32 (23.88%) Microsoft Office
7 32 (23.88%) VMware
8 31 (23.13%) DNS
9 30 (22.39%) Finance
10 29 (21.64%) Firewall
10 29 (21.64%) Service Delivery
11 24 (17.91%) Microsoft Certification
12 23 (17.16%) MS Exchange
12 23 (17.16%) Microsoft Azure
13 22 (16.42%) Cisco
14 21 (15.67%) MCSE
15 20 (14.93%) Windows Server 2008
15 20 (14.93%) Hyper-V
15 20 (14.93%) Windows Server 2012
16 16 (11.94%) Project Management
17 15 (11.19%) SQL
17 15 (11.19%) DHCP
17 15 (11.19%) TCP/IP
17 15 (11.19%) Exchange Server 2013
17 15 (11.19%) Windows 10
17 15 (11.19%) PowerShell
17 15 (11.19%) WSUS
18 14 (10.45%) Degree
18 14 (10.45%) VMware Infrastructure

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (17.16%) MS Exchange
2 15 (11.19%) Exchange Server 2013
3 12 (8.96%) Exchange Server 2010
4 10 (7.46%) Exchange Server 2007
5 9 (6.72%) SharePoint
6 7 (5.22%) Blackberry Enterprise Server
7 5 (3.73%) IIS
8 2 (1.49%) BizTalk Server
8 2 (1.49%) Exstream Dialogue
8 2 (1.49%) SharePoint 2013
8 2 (1.49%) Skype for Business
9 1 (0.75%) Apache
9 1 (0.75%) Drupal
9 1 (0.75%) JBoss
9 1 (0.75%) MQSeries
9 1 (0.75%) Tomcat
Applications
1 32 (23.88%) Microsoft Office
2 14 (10.45%) Microsoft Excel
3 12 (8.96%) Microsoft PowerPoint
4 2 (1.49%) Adobe Creative Suite
4 2 (1.49%) EngageOne
4 2 (1.49%) QuarkXPress
Business Applications
1 11 (8.21%) Dynamics CRM
2 3 (2.24%) iTrent
3 2 (1.49%) Eikon
3 2 (1.49%) Exstream
4 1 (0.75%) Oracle Cash Management
4 1 (0.75%) Oracle EBS
4 1 (0.75%) Oracle E-Business Tax
4 1 (0.75%) Oracle Payables
4 1 (0.75%) Oracle Receivables
4 1 (0.75%) Oracle Subledger Accounting
4 1 (0.75%) thinkFolio
Cloud Services
1 46 (34.33%) Office 365
2 23 (17.16%) Microsoft Azure
3 13 (9.70%) SaaS
4 12 (8.96%) Amazon AWS
5 8 (5.97%) OneDrive
6 5 (3.73%) IaaS
7 2 (1.49%) PaaS
8 1 (0.75%) Amazon CloudWatch
8 1 (0.75%) Amazon EC2
8 1 (0.75%) Amazon ElastiCache
8 1 (0.75%) Amazon ELB
8 1 (0.75%) Amazon S3
8 1 (0.75%) AWS CloudFormation
8 1 (0.75%) AWS Elastic Beanstalk
8 1 (0.75%) Azure Active Directory
8 1 (0.75%) GitHub
8 1 (0.75%) Mimecast
8 1 (0.75%) Virtual Private Cloud
Communications & Networking
1 31 (23.13%) DNS
2 29 (21.64%) Firewall
3 15 (11.19%) DHCP
3 15 (11.19%) TCP/IP
4 13 (9.70%) LAN
4 13 (9.70%) WAN
5 9 (6.72%) SAN
5 9 (6.72%) VPN
6 7 (5.22%) VLAN
7 6 (4.48%) 4G
8 5 (3.73%) Cisco ASA
9 4 (2.99%) NAS
9 4 (2.99%) Remote Desktop
9 4 (2.99%) VoIP
10 3 (2.24%) IP Telephony
11 2 (1.49%) NetScaler
11 2 (1.49%) Skype
11 2 (1.49%) Wi-Fi
12 1 (0.75%) Multicast
12 1 (0.75%) Unified Communications
Database & Business Intelligence
1 11 (8.21%) SQL Server
2 3 (2.24%) BusinessObjects
3 2 (1.49%) Oracle BI EE
4 1 (0.75%) Amazon RDS
4 1 (0.75%) Big Data
4 1 (0.75%) Data Lake
4 1 (0.75%) Data Warehouse
4 1 (0.75%) Essbase
4 1 (0.75%) MySQL
4 1 (0.75%) OLAP
4 1 (0.75%) Oracle Database
4 1 (0.75%) Oracle Database 10g
4 1 (0.75%) Oracle OLAP
4 1 (0.75%) PostgreSQL
4 1 (0.75%) Power BI
4 1 (0.75%) SQL Server 2008
4 1 (0.75%) SQL Server 2012
4 1 (0.75%) SQL Server 2014
4 1 (0.75%) SQL Server Analysis Services
4 1 (0.75%) Star Schema
Development Applications
1 1 (0.75%) GitLab
1 1 (0.75%) Jenkins
1 1 (0.75%) JIRA
1 1 (0.75%) MSI
1 1 (0.75%) Toad
General
1 30 (22.39%) Finance
2 9 (6.72%) Marketing
3 8 (5.97%) Advertising
4 6 (4.48%) Legal
5 5 (3.73%) Banking
5 5 (3.73%) Law
6 4 (2.99%) Billing
7 2 (1.49%) Financial Institution
7 2 (1.49%) Front Office
7 2 (1.49%) Military
8 1 (0.75%) Automotive
8 1 (0.75%) Back Office
8 1 (0.75%) General Ledger
8 1 (0.75%) Investment Banking
8 1 (0.75%) Multimedia
8 1 (0.75%) Publishing
8 1 (0.75%) Retail
8 1 (0.75%) Spanish Language
Job Titles
1 23 (17.16%) Support Engineer
2 16 (11.94%) Infrastructure Engineer
3 15 (11.19%) Analyst
3 15 (11.19%) Support Manager
4 14 (10.45%) IT Engineer
4 14 (10.45%) IT Manager
5 13 (9.70%) IT Support
6 10 (7.46%) Applications Manager
6 10 (7.46%) Service Manager
7 8 (5.97%) Applications Support
8 7 (5.22%) Applications Support Manager
8 7 (5.22%) CRM Manager
8 7 (5.22%) IT Support Engineer
8 7 (5.22%) Team Leader
8 7 (5.22%) Technical Specialist
8 7 (5.22%) Technical Support
9 6 (4.48%) 2nd Line Support
9 6 (4.48%) IT Infrastructure Engineer
9 6 (4.48%) Network Engineer
9 6 (4.48%) SCCM Specialist
Libraries, Frameworks & Software Standards
1 3 (2.24%) .NET
2 1 (0.75%) J2EE
2 1 (0.75%) SAML
2 1 (0.75%) XMPP
2 1 (0.75%) X-Windows
Miscellaneous
1 9 (6.72%) Blackberry
2 8 (5.97%) Analytical Skills
3 7 (5.22%) Management Information System
4 5 (3.73%) Computer Science
4 5 (3.73%) Data Centre
5 4 (2.99%) Fintech
5 4 (2.99%) Self-Motivation
5 4 (2.99%) Smartphone
5 4 (2.99%) Virtual Team
6 3 (2.24%) Data Protection Act
6 3 (2.24%) Enterprise Cloud
6 3 (2.24%) Enterprise Storage
6 3 (2.24%) iPhone
6 3 (2.24%) Public Cloud
6 3 (2.24%) Replication
6 3 (2.24%) User Experience
7 2 (1.49%) Graphic Design
7 2 (1.49%) PMI
7 2 (1.49%) Video Conferencing
8 1 (0.75%) Fixed Income
Operating Systems
1 55 (41.04%) Windows
2 38 (28.36%) Windows Server
3 20 (14.93%) Windows Server 2008
3 20 (14.93%) Windows Server 2012
4 15 (11.19%) Windows 10
5 11 (8.21%) Linux
5 11 (8.21%) Windows 7
6 7 (5.22%) Android
6 7 (5.22%) Mac OS
7 4 (2.99%) Unix
7 4 (2.99%) Windows Server 2003
8 3 (2.24%) Apple iOS
8 3 (2.24%) Red Hat Enterprise Linux
9 2 (1.49%) Mac OS X
9 2 (1.49%) Solaris
9 2 (1.49%) Windows 8
10 1 (0.75%) BlackBerry OS
10 1 (0.75%) CentOS
Processes & Methodologies
1 45 (33.58%) ITIL
2 29 (21.64%) Service Delivery
3 16 (11.94%) Project Management
4 14 (10.45%) CRM
4 14 (10.45%) Incident Management
4 14 (10.45%) Process Improvement
5 13 (9.70%) Change Management
6 12 (8.96%) Agile Software Development
6 12 (8.96%) Continuous Improvement
6 12 (8.96%) Decision-Making
6 12 (8.96%) Mentoring
6 12 (8.96%) People Management
7 10 (7.46%) Disaster Recovery
8 9 (6.72%) Configuration Management
9 8 (5.97%) Capacity Management
9 8 (5.97%) ITSM
9 8 (5.97%) Operations Management
9 8 (5.97%) Problem-Solving
10 7 (5.22%) Data Architecture
10 7 (5.22%) Problem Management
Programming Languages
1 15 (11.19%) PowerShell
1 15 (11.19%) SQL
2 5 (3.73%) Java
3 3 (2.24%) C
4 2 (1.49%) PL/SQL
4 2 (1.49%) VBScript
5 1 (0.75%) Bash Shell
5 1 (0.75%) C#
5 1 (0.75%) Shell Script
5 1 (0.75%) T-SQL
5 1 (0.75%) VB
Qualifications
1 24 (17.91%) Microsoft Certification
2 21 (15.67%) MCSE
3 14 (10.45%) Degree
4 12 (8.96%) MCP
5 11 (8.21%) MCSA
6 7 (5.22%) Cisco Certification
7 5 (3.73%) MCTS
8 4 (2.99%) CCNA
8 4 (2.99%) MCITP
9 3 (2.24%) CCNP
9 3 (2.24%) CISSP
9 3 (2.24%) ITIL Certification
10 2 (1.49%) CISA
10 2 (1.49%) CISM
10 2 (1.49%) CRISC
10 2 (1.49%) HND
10 2 (1.49%) PMI Certification
11 1 (0.75%) CCIE
11 1 (0.75%) CCVP
11 1 (0.75%) MOS
Quality Assurance & Compliance
1 4 (2.99%) ISO/IEC 27001
2 3 (2.24%) GDPR
3 1 (0.75%) MiFID
3 1 (0.75%) PMO
System Software
1 49 (36.57%) Active Directory
2 20 (14.93%) Hyper-V
3 14 (10.45%) VMware Infrastructure
4 7 (5.22%) Virtual Machines
5 2 (1.49%) BitLocker
5 2 (1.49%) Microsoft App-V
5 2 (1.49%) XenDesktop
6 1 (0.75%) DFS Replication
6 1 (0.75%) Firmware
6 1 (0.75%) Virtual Desktop
6 1 (0.75%) Virtual Servers
6 1 (0.75%) VMware ESXi
6 1 (0.75%) VMware Workstation
6 1 (0.75%) vSphere
Systems Management
1 15 (11.19%) WSUS
2 12 (8.96%) SCCM
3 4 (2.99%) Ansible
4 3 (2.24%) Cisco UCCX
4 3 (2.24%) Terraform
5 2 (1.49%) AirWatch
5 2 (1.49%) Microsoft Intune
6 1 (0.75%) Cisco CME
6 1 (0.75%) Cisco CUCM
6 1 (0.75%) Control-M
6 1 (0.75%) DameWare
6 1 (0.75%) FortiGate
6 1 (0.75%) ITRS Geneos
6 1 (0.75%) Jamf Pro
6 1 (0.75%) Norton AntiVirus
6 1 (0.75%) Puppet
6 1 (0.75%) SCOM
6 1 (0.75%) Single Sign-On
6 1 (0.75%) ThinApp
Vendors
1 58 (43.28%) Microsoft
2 32 (23.88%) VMware
3 22 (16.42%) Cisco
4 12 (8.96%) Citrix
5 10 (7.46%) NETGEAR
6 8 (5.97%) HP
6 8 (5.97%) Veeam
7 7 (5.22%) Apple
7 7 (5.22%) SonicWALL
8 6 (4.48%) Draytek
9 5 (3.73%) Fortinet
9 5 (3.73%) Oracle
9 5 (3.73%) Salesforce.com
10 4 (2.99%) Capita
10 4 (2.99%) Google
10 4 (2.99%) Sophos
10 4 (2.99%) Xerox
11 3 (2.24%) Becrypt
11 3 (2.24%) FactSet
11 3 (2.24%) ServiceNow