Period
to 23 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 145 244 173
Rank change year-on-year +99 -71 +8
Permanent jobs citing SLA 214 118 181
As % of all permanent IT jobs advertised in the City of London 2.14% 1.06% 1.81%
As % of the Quality Assurance & Compliance category 17.48% 8.73% 13.25%
Number of salaries quoted 177 101 161
City of London median annual salary £59,000 £42,500 £45,000
Median salary % change year-on-year +38.82% -5.56% +5.88%
10th Percentile £27,300 £21,625 £21,750
90th Percentile £91,250 £72,500 £76,250
Central London median annual salary £55,000 £45,000 £46,000
% change year-on-year +22.22% -2.17% +15.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,224 1,351 1,366
As % of all permanent IT jobs advertised in the City of London 12.26% 12.14% 13.66%
Number of salaries quoted 1,032 1,195 1,180
City of London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £36,250 £36,250 £36,250
90th Percentile £95,000 £93,650 £86,250
Central London median annual salary £65,000 £61,500 £60,000
% change year-on-year +5.69% +2.50% +9.09%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 23 October 2019.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 23 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -8 6 - -
SLA
Central London

For the 6 months to 23 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 117 (54.67%) Microsoft
2 94 (43.93%) Finance
3 90 (42.06%) Windows
4 71 (33.18%) ITIL
5 67 (31.31%) Active Directory
6 61 (28.50%) Azure
7 58 (27.10%) Office 365
8 56 (26.17%) Windows Server
9 44 (20.56%) Agile Software Development
10 35 (16.36%) VMware
11 34 (15.89%) DevOps
11 34 (15.89%) Problem-Solving
12 28 (13.08%) Change Management
13 27 (12.62%) Oracle
13 27 (12.62%) .NET
13 27 (12.62%) Windows 10
13 27 (12.62%) AWS
14 26 (12.15%) C#
15 25 (11.68%) SQL
15 25 (11.68%) ITSM
16 24 (11.21%) Banking
16 24 (11.21%) Linux
16 24 (11.21%) MS Exchange
16 24 (11.21%) Remedy
16 24 (11.21%) Line Management
17 23 (10.75%) Degree
17 23 (10.75%) VMware Infrastructure
17 23 (10.75%) Citrix
17 23 (10.75%) Unix
17 23 (10.75%) ASP.NET

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (11.21%) MS Exchange
2 15 (7.01%) SharePoint
3 6 (2.80%) Exchange Server 2010
3 6 (2.80%) Exchange Server 2013
3 6 (2.80%) Skype for Business
4 3 (1.40%) OpenStack
4 3 (1.40%) SharePoint 2013
5 2 (0.93%) Exchange Server 2003
5 2 (0.93%) Exchange Server 2007
6 1 (0.47%) Blackberry Enterprise Server
6 1 (0.47%) CMS
6 1 (0.47%) Elasticsearch
6 1 (0.47%) IBM Notes
6 1 (0.47%) IIS
6 1 (0.47%) MTS
Applications
1 20 (9.35%) Microsoft Office
2 15 (7.01%) Microsoft Excel
3 11 (5.14%) Microsoft PowerPoint
4 5 (2.34%) Microsoft Project
5 1 (0.47%) MS Visio
Business Applications
1 11 (5.14%) Remedy ITSM
2 3 (1.40%) Oracle EBS
2 3 (1.40%) Oracle EBS R12
2 3 (1.40%) Salesforce.com CRM
3 2 (0.93%) Dynamics CRM
4 1 (0.47%) Dynamics NAV
4 1 (0.47%) iTrent
4 1 (0.47%) Magento
4 1 (0.47%) Oracle Cash Management
4 1 (0.47%) Oracle Financials
4 1 (0.47%) Oracle iProcurement
4 1 (0.47%) Oracle Payables
4 1 (0.47%) Oracle Receivables
Cloud Services
1 61 (28.50%) Azure
2 58 (27.10%) Office 365
3 27 (12.62%) AWS
4 11 (5.14%) Azure Active Directory
4 11 (5.14%) IaaS
5 9 (4.21%) PaaS
6 8 (3.74%) SaaS
7 6 (2.80%) Cloud Computing
8 5 (2.34%) Power Platform
9 4 (1.87%) GCP
10 2 (0.93%) Microsoft Flow
10 2 (0.93%) PowerApps
10 2 (0.93%) ShareGate
11 1 (0.47%) Datadog
11 1 (0.47%) OneDrive
Communications & Networking
1 13 (6.07%) Firewall
2 10 (4.67%) DNS
3 9 (4.21%) DHCP
3 9 (4.21%) VPN
4 8 (3.74%) LAN
4 8 (3.74%) Skype
4 8 (3.74%) WAN
5 7 (3.27%) Internet
5 7 (3.27%) TCP/IP
5 7 (3.27%) Wireless
6 6 (2.80%) SAN
7 4 (1.87%) DMZ
8 3 (1.40%) HTTP
8 3 (1.40%) HTTPS
8 3 (1.40%) MPLS
9 2 (0.93%) Asterisk PBX
9 2 (0.93%) Cisco ASA
9 2 (0.93%) IPsec
9 2 (0.93%) SSL
9 2 (0.93%) VoIP
Database & Business Intelligence
1 17 (7.94%) Oracle Database
2 12 (5.61%) SQL Server
3 8 (3.74%) SQL Server Reporting Services
4 7 (3.27%) SQL Server Analysis Services
4 7 (3.27%) SQL Server Integration Services
5 4 (1.87%) Big Data
5 4 (1.87%) SQL Server 2005
5 4 (1.87%) SQL Server 2008
5 4 (1.87%) SQL Server 2012
5 4 (1.87%) SQL Server 2016
6 3 (1.40%) Amazon DynamoDB
6 3 (1.40%) Apache Cassandra
6 3 (1.40%) Data Warehouse
6 3 (1.40%) Hazelcast
6 3 (1.40%) Power BI
6 3 (1.40%) RDBMS
6 3 (1.40%) Redis
6 3 (1.40%) Relational Database
6 3 (1.40%) SSDT
7 1 (0.47%) Oracle Reports
Development Applications
1 7 (3.27%) Team Foundation Server
2 5 (2.34%) Visual Studio
3 4 (1.87%) Visual Studio Team System
4 3 (1.40%) Oracle APEX
4 3 (1.40%) Subversion
5 2 (0.93%) JIRA
5 2 (0.93%) SQL Server Management Studio (SSMS)
5 2 (0.93%) VSS/SourceSafe
General
1 94 (43.93%) Finance
2 24 (11.21%) Banking
3 12 (5.61%) Investment Banking
4 8 (3.74%) Financial Institution
4 8 (3.74%) Retail
5 6 (2.80%) Public Sector
6 4 (1.87%) Advertising
6 4 (1.87%) Marketing
6 4 (1.87%) Telecoms
7 2 (0.93%) Legal
8 1 (0.47%) Back Office
8 1 (0.47%) Dutch Language
8 1 (0.47%) General Ledger
8 1 (0.47%) Italian Language
Job Titles
1 35 (16.36%) Analyst
2 21 (9.81%) Architect
3 19 (8.88%) Service Analyst
3 19 (8.88%) Service Manager
4 16 (7.48%) Service Desk Analyst
5 14 (6.54%) 2nd Line Support
6 12 (5.61%) Infrastructure Manager
6 12 (5.61%) Support Engineer
6 12 (5.61%) Team Leader
7 11 (5.14%) C# Developer
7 11 (5.14%) Developer
7 11 (5.14%) Infrastructure Services Manager
7 11 (5.14%) Support Analyst
8 9 (4.21%) Desktop Support
9 8 (3.74%) 1st Line Support
9 8 (3.74%) Service Desk Team Leader
10 7 (3.27%) Cloud Architect
10 7 (3.27%) Desktop Team Leader
10 7 (3.27%) Senior Architect
10 7 (3.27%) Senior Technical Architect
Libraries, Frameworks & Software Standards
1 27 (12.62%) .NET
2 23 (10.75%) ASP.NET
3 16 (7.48%) .NET Core
3 16 (7.48%) ASP.NET Core
4 13 (6.07%) XML
5 12 (5.61%) J2EE
5 12 (5.61%) XSD
5 12 (5.61%) XSLT
6 7 (3.27%) HTML
7 6 (2.80%) CSS
7 6 (2.80%) Web Services
8 5 (2.34%) .NET Framework
9 4 (1.87%) Kafka
9 4 (1.87%) LDAP
10 3 (1.40%) Memcached
10 3 (1.40%) NumPy
10 3 (1.40%) Pandas
10 3 (1.40%) RESTful
10 3 (1.40%) scikit-learn
10 3 (1.40%) TensorFlow
Miscellaneous
1 16 (7.48%) Management Information System
2 12 (5.61%) Analytical Skills
2 12 (5.61%) Public Cloud
3 8 (3.74%) Data Centre
3 8 (3.74%) Greenfield Project
3 8 (3.74%) Hedge funds
4 7 (3.27%) Hybrid Cloud
4 7 (3.27%) Reinsurance
5 5 (2.34%) Social Media
6 4 (1.87%) Replication
7 2 (0.93%) Client/Server
7 2 (0.93%) Enterprise Software
7 2 (0.93%) Self-Motivation
7 2 (0.93%) Video Conferencing
8 1 (0.47%) Blackberry
8 1 (0.47%) Cyberattack
8 1 (0.47%) Data Protection Act
8 1 (0.47%) Tandem
8 1 (0.47%) Virtual Team
Operating Systems
1 90 (42.06%) Windows
2 56 (26.17%) Windows Server
3 27 (12.62%) Windows 10
4 24 (11.21%) Linux
5 23 (10.75%) Unix
6 16 (7.48%) Solaris
6 16 (7.48%) Windows 7
7 13 (6.07%) Mac OS
8 7 (3.27%) Windows Server 2008
9 4 (1.87%) Windows Server 2003
9 4 (1.87%) Windows Server 2012
10 2 (0.93%) Apple iOS
11 1 (0.47%) Windows 8
Processes & Methodologies
1 71 (33.18%) ITIL
2 44 (20.56%) Agile Software Development
3 34 (15.89%) DevOps
3 34 (15.89%) Problem-Solving
4 28 (13.08%) Change Management
5 25 (11.68%) ITSM
6 24 (11.21%) Line Management
7 23 (10.75%) MVC
7 23 (10.75%) Service Delivery
8 22 (10.28%) SDLC
9 21 (9.81%) Enterprise Architecture
9 21 (9.81%) Project Management
9 21 (9.81%) Web Development
10 20 (9.35%) Incident Management
10 20 (9.35%) Service Management
11 19 (8.88%) Technical Architecture
12 17 (7.94%) ITIL V3
12 17 (7.94%) Presales
13 16 (7.48%) Business Continuity
14 15 (7.01%) Workflow
Programming Languages
1 26 (12.15%) C#
2 25 (11.68%) SQL
3 12 (5.61%) Bourne shell
3 12 (5.61%) C-shell
3 12 (5.61%) Korn
4 11 (5.14%) PowerShell
5 7 (3.27%) Python
5 7 (3.27%) T-SQL
6 6 (2.80%) PL/SQL
7 4 (1.87%) Bash Shell
7 4 (1.87%) C
7 4 (1.87%) Java
7 4 (1.87%) Ruby
8 3 (1.40%) Scala
9 2 (0.93%) JavaScript
9 2 (0.93%) TypeScript
10 1 (0.47%) C++
10 1 (0.47%) PHP
Qualifications
1 23 (10.75%) Degree
2 18 (8.41%) Microsoft Certification
3 5 (2.34%) ITIL Foundation Certificate
3 5 (2.34%) MCP
4 4 (1.87%) RHCE
5 3 (1.40%) CCNP
5 3 (1.40%) Cisco Certification
5 3 (1.40%) Master's Degree
6 2 (0.93%) CCDP
6 2 (0.93%) CCIE
6 2 (0.93%) CISSP
6 2 (0.93%) MCSE
7 1 (0.47%) CCNA
7 1 (0.47%) CISA
7 1 (0.47%) CISM
7 1 (0.47%) ITIL Certification
7 1 (0.47%) MCSA
7 1 (0.47%) MCSD
7 1 (0.47%) VCP6
7 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.07%) GDPR
2 2 (0.93%) COBIT
3 1 (0.47%) ISO/IEC 20000
3 1 (0.47%) ISO/IEC 27001
3 1 (0.47%) QA
3 1 (0.47%) Sarbanes-Oxley
3 1 (0.47%) Solvency II
System Software
1 67 (31.31%) Active Directory
2 23 (10.75%) VMware Infrastructure
3 19 (8.88%) Hyper-V
4 18 (8.41%) XenApp
5 13 (6.07%) XenDesktop
6 11 (5.14%) VMware ESXi
7 8 (3.74%) Docker
8 5 (2.34%) Virtual Desktop
9 4 (1.87%) Firmware
9 4 (1.87%) NFS
10 1 (0.47%) Virtual Machines
10 1 (0.47%) vSphere
Systems Management
1 13 (6.07%) SCCM
2 10 (4.67%) Kubernetes
3 9 (4.21%) Microsoft Intune
4 7 (3.27%) Failover Clustering
5 6 (2.80%) WSUS
6 4 (1.87%) Ansible
6 4 (1.87%) Control-M
6 4 (1.87%) Tivoli
6 4 (1.87%) Tivoli Storage Manager
7 3 (1.40%) Istio
7 3 (1.40%) linkerd
8 2 (0.93%) AirWatch
8 2 (0.93%) Single Sign-On
9 1 (0.47%) Cisco CUCM
9 1 (0.47%) Opscode Chef
9 1 (0.47%) QRadar
9 1 (0.47%) Systems Management Server (SMS)
9 1 (0.47%) Terraform
Vendors
1 117 (54.67%) Microsoft
2 35 (16.36%) VMware
3 27 (12.62%) Oracle
4 24 (11.21%) Remedy
5 23 (10.75%) Citrix
6 22 (10.28%) HP
7 16 (7.48%) Cisco
7 16 (7.48%) ServiceNow
8 10 (4.67%) 3PAR
9 6 (2.80%) Salesforce.com
10 5 (2.34%) SolarWinds
11 4 (1.87%) GoldenSource
11 4 (1.87%) IBM
11 4 (1.87%) Splunk
12 3 (1.40%) Adobe
12 3 (1.40%) Dell
12 3 (1.40%) SonicWALL
13 2 (0.93%) Apple
13 2 (0.93%) Meraki
13 2 (0.93%) Sophos