Period
to 23 January 2020

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 123 226 191
Rank change year-on-year +103 -35 -18
Permanent jobs citing SLA 223 112 145
As % of all permanent IT jobs advertised in the City of London 2.43% 1.08% 1.37%
As % of the Quality Assurance & Compliance category 20.76% 9.33% 10.65%
Number of salaries quoted 179 97 131
City of London median annual salary £60,000 £42,500 £45,000
Median salary % change year-on-year +41.18% -5.56% +5.88%
10th Percentile £25,000 £22,000 £24,000
90th Percentile £86,250 £74,250 £75,000
Central London median annual salary £59,000 £42,500 £45,000
% change year-on-year +38.82% -5.56% +12.50%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,074 1,200 1,362
As % of all permanent IT jobs advertised in the City of London 11.72% 11.61% 12.91%
Number of salaries quoted 883 1,035 1,197
City of London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +9.09%
10th Percentile £35,000 £36,250 £36,250
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £60,000
% change year-on-year +4.17% - +9.09%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 23 January 2020.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 6 £22,500 -
SLA
Central London

For the 6 months to 23 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 129 (57.85%) Microsoft
2 92 (41.26%) Finance
3 91 (40.81%) Windows
4 85 (38.12%) Active Directory
5 75 (33.63%) Azure
6 70 (31.39%) ITIL
7 67 (30.04%) Office 365
8 45 (20.18%) Agile Software Development
9 41 (18.39%) Windows Server
10 40 (17.94%) Line Management
11 39 (17.49%) DevOps
11 39 (17.49%) Microsoft Office
12 38 (17.04%) Windows 10
13 35 (15.70%) MS Exchange
13 35 (15.70%) Microsoft Certification
14 34 (15.25%) Banking
15 33 (14.80%) .NET
16 32 (14.35%) Enterprise Architecture
17 31 (13.90%) MVC
17 31 (13.90%) ASP.NET
17 31 (13.90%) C#
18 29 (13.00%) Linux
18 29 (13.00%) Web Development
19 28 (12.56%) SQL
20 27 (12.11%) Unix
20 27 (12.11%) AWS
21 26 (11.66%) Presales
21 26 (11.66%) Service Management
22 25 (11.21%) Problem-Solving
23 24 (10.76%) .NET Core

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (15.70%) MS Exchange
2 19 (8.52%) SharePoint
3 14 (6.28%) Skype for Business
4 4 (1.79%) Exchange Server 2010
4 4 (1.79%) Exchange Server 2013
5 3 (1.35%) IIS
6 2 (0.90%) Exchange Server 2003
6 2 (0.90%) Exchange Server 2007
7 1 (0.45%) Blackberry Enterprise Server
7 1 (0.45%) IBM Notes
7 1 (0.45%) MTS
Applications
1 39 (17.49%) Microsoft Office
2 22 (9.87%) Microsoft Excel
3 9 (4.04%) Microsoft PowerPoint
4 2 (0.90%) MS Visio
Business Applications
1 7 (3.14%) Remedy ITSM
2 3 (1.35%) Dynamics CRM
2 3 (1.35%) Oracle EBS
2 3 (1.35%) Oracle EBS R12
3 1 (0.45%) Dynamics NAV
3 1 (0.45%) Oracle Cash Management
3 1 (0.45%) Oracle Financials
3 1 (0.45%) Oracle iProcurement
3 1 (0.45%) Oracle Payables
3 1 (0.45%) Oracle Receivables
3 1 (0.45%) Salesforce.com CRM
Cloud Services
1 75 (33.63%) Azure
2 67 (30.04%) Office 365
3 27 (12.11%) AWS
4 19 (8.52%) Azure Active Directory
5 7 (3.14%) IaaS
6 5 (2.24%) GCP
6 5 (2.24%) PaaS
6 5 (2.24%) SaaS
7 4 (1.79%) Cloud Computing
8 3 (1.35%) Power Platform
9 2 (0.90%) Microsoft Flow
9 2 (0.90%) PowerApps
9 2 (0.90%) ShareGate
10 1 (0.45%) Dynamics 365
10 1 (0.45%) OneDrive
Communications & Networking
1 16 (7.17%) Skype
2 13 (5.83%) Firewall
2 13 (5.83%) WAN
3 12 (5.38%) DNS
4 11 (4.93%) LAN
5 10 (4.48%) DHCP
5 10 (4.48%) VPN
6 9 (4.04%) Internet
7 8 (3.59%) TCP/IP
8 6 (2.69%) Wi-Fi
9 5 (2.24%) MPLS
9 5 (2.24%) SAN
9 5 (2.24%) Wireless
10 4 (1.79%) Cisco ASA
10 4 (1.79%) DMZ
10 4 (1.79%) VoIP
11 3 (1.35%) IPsec
11 3 (1.35%) Network Security
11 3 (1.35%) VLAN
12 2 (0.90%) Intrusion Detection
Database & Business Intelligence
1 17 (7.62%) SQL Server
2 14 (6.28%) Oracle Database
3 5 (2.24%) SQL Server Reporting Services
4 4 (1.79%) Amazon DynamoDB
4 4 (1.79%) Apache Cassandra
4 4 (1.79%) Big Data
4 4 (1.79%) Hazelcast
4 4 (1.79%) RDBMS
4 4 (1.79%) Redis
4 4 (1.79%) Relational Database
4 4 (1.79%) SQL Server 2016
4 4 (1.79%) SQL Server Analysis Services
4 4 (1.79%) SQL Server Integration Services
5 3 (1.35%) SQL Server 2005
5 3 (1.35%) SQL Server 2008
5 3 (1.35%) SQL Server 2012
6 1 (0.45%) Azure SQL Database
6 1 (0.45%) Power BI
6 1 (0.45%) SQL Server 2014
Development Applications
1 4 (1.79%) Visual Studio Team System
2 3 (1.35%) Visual Studio
3 2 (0.90%) SQL Server Management Studio (SSMS)
3 2 (0.90%) VSS/SourceSafe
4 1 (0.45%) JIRA
4 1 (0.45%) Team Foundation Server
General
1 92 (41.26%) Finance
2 34 (15.25%) Banking
3 12 (5.38%) Investment Banking
4 8 (3.59%) Retail
5 6 (2.69%) Public Sector
5 6 (2.69%) Telecoms
6 3 (1.35%) Financial Institution
6 3 (1.35%) Front Office
6 3 (1.35%) Law
6 3 (1.35%) Legal
7 2 (0.90%) Marketing
8 1 (0.45%) Advertising
8 1 (0.45%) Back Office
8 1 (0.45%) Dutch Language
8 1 (0.45%) General Ledger
Job Titles
1 44 (19.73%) Analyst
2 27 (12.11%) Support Analyst
3 25 (11.21%) Service Analyst
4 24 (10.76%) Architect
5 23 (10.31%) Service Desk Analyst
6 19 (8.52%) C# Developer
6 19 (8.52%) Developer
6 19 (8.52%) Service Desk Support
6 19 (8.52%) Service Manager
7 18 (8.07%) IT Support
7 18 (8.07%) Service Desk Support Analyst
7 18 (8.07%) Team Leader
8 17 (7.62%) Solutions Architect
9 16 (7.17%) Support Engineer
10 14 (6.28%) Desktop Team Leader
10 14 (6.28%) Help Desk Support
10 14 (6.28%) Service Desk Team Leader
11 13 (5.83%) Help Desk Analyst
11 13 (5.83%) Help Desk Support Analyst
12 12 (5.38%) Desktop Support
Libraries, Frameworks & Software Standards
1 33 (14.80%) .NET
2 31 (13.90%) ASP.NET
3 24 (10.76%) .NET Core
3 24 (10.76%) ASP.NET Core
4 12 (5.38%) J2EE
4 12 (5.38%) XML
4 12 (5.38%) XSD
4 12 (5.38%) XSLT
5 7 (3.14%) Middleware
6 4 (1.79%) HTML
6 4 (1.79%) Kafka
6 4 (1.79%) LDAP
6 4 (1.79%) Memcached
6 4 (1.79%) NumPy
6 4 (1.79%) Pandas
6 4 (1.79%) PyTorch
6 4 (1.79%) scikit-learn
6 4 (1.79%) TensorFlow
7 3 (1.35%) CSS
8 2 (0.90%) .NET Framework
Miscellaneous
1 19 (8.52%) Management Information System
2 14 (6.28%) Hybrid Cloud
3 13 (5.83%) Public Cloud
4 11 (4.93%) Analytical Skills
4 11 (4.93%) Data Centre
5 8 (3.59%) Greenfield Project
6 5 (2.24%) Enterprise Software
7 3 (1.35%) Hedge funds
7 3 (1.35%) Reinsurance
7 3 (1.35%) Replication
7 3 (1.35%) Self-Motivation
7 3 (1.35%) Video Conferencing
8 2 (0.90%) Cyberattack
8 2 (0.90%) Social Media
8 2 (0.90%) User Experience
9 1 (0.45%) Blackberry
9 1 (0.45%) Client/Server
9 1 (0.45%) Clustering
9 1 (0.45%) Data Protection Act
9 1 (0.45%) Security Operations Centre
Operating Systems
1 91 (40.81%) Windows
2 41 (18.39%) Windows Server
3 38 (17.04%) Windows 10
4 29 (13.00%) Linux
5 27 (12.11%) Unix
6 16 (7.17%) Solaris
7 13 (5.83%) Mac OS
8 9 (4.04%) Windows 7
9 6 (2.69%) Windows Server 2012
10 5 (2.24%) Apple iOS
11 3 (1.35%) VMS
11 3 (1.35%) Windows Server 2003
11 3 (1.35%) Windows Server 2008
Processes & Methodologies
1 70 (31.39%) ITIL
2 45 (20.18%) Agile Software Development
3 40 (17.94%) Line Management
4 39 (17.49%) DevOps
5 32 (14.35%) Enterprise Architecture
6 31 (13.90%) MVC
7 29 (13.00%) Web Development
8 26 (11.66%) Presales
8 26 (11.66%) Service Management
9 25 (11.21%) Problem-Solving
10 23 (10.31%) Service Delivery
11 22 (9.87%) ITSM
12 20 (8.97%) Migration
13 19 (8.52%) Change Management
13 19 (8.52%) Incident Management
13 19 (8.52%) Project Management
14 18 (8.07%) Customer Requirements
14 18 (8.07%) ITIL V3
15 17 (7.62%) Business Continuity
16 15 (6.73%) Architectural Design
Programming Languages
1 31 (13.90%) C#
2 28 (12.56%) SQL
3 12 (5.38%) Bourne shell
3 12 (5.38%) C-shell
3 12 (5.38%) Korn
4 8 (3.59%) Python
5 7 (3.14%) PowerShell
6 5 (2.24%) C
6 5 (2.24%) PL/SQL
7 4 (1.79%) Bash Shell
7 4 (1.79%) Java
7 4 (1.79%) Ruby
7 4 (1.79%) Scala
7 4 (1.79%) T-SQL
8 2 (0.90%) JavaScript
8 2 (0.90%) TypeScript
9 1 (0.45%) C++
9 1 (0.45%) Data Analysis Expressions (DAX)
Qualifications
1 35 (15.70%) Microsoft Certification
2 24 (10.76%) MCSA
3 15 (6.73%) Degree
4 10 (4.48%) CISSP
5 8 (3.59%) Cisco Certification
5 8 (3.59%) CISM
6 6 (2.69%) MCP
7 5 (2.24%) CISA
8 4 (1.79%) (ISC)2 CCSP
8 4 (1.79%) CEH
8 4 (1.79%) CRISC
8 4 (1.79%) ITIL Certification
8 4 (1.79%) RHCE
9 3 (1.35%) CCNP
9 3 (1.35%) GIAC
10 2 (0.90%) CCDP
10 2 (0.90%) CCIE
10 2 (0.90%) CCNA
10 2 (0.90%) MCDST
10 2 (0.90%) MCSE
Quality Assurance & Compliance
1 16 (7.17%) GDPR
2 2 (0.90%) ISO/IEC 20000
2 2 (0.90%) ISO/IEC 27001
2 2 (0.90%) QA
3 1 (0.45%) COBIT
3 1 (0.45%) Data Quality
3 1 (0.45%) NIST
3 1 (0.45%) Sarbanes-Oxley
3 1 (0.45%) Solvency II
System Software
1 85 (38.12%) Active Directory
2 15 (6.73%) VMware Infrastructure
3 12 (5.38%) XenApp
4 10 (4.48%) XenDesktop
5 9 (4.04%) Docker
5 9 (4.04%) Hyper-V
6 6 (2.69%) VMware ESXi
7 4 (1.79%) Firmware
7 4 (1.79%) NFS
8 3 (1.35%) Virtual Desktop
9 2 (0.90%) Virtual Machines
10 1 (0.45%) Veritas Cluster Server
10 1 (0.45%) vSphere
Systems Management
1 20 (8.97%) SCCM
2 19 (8.52%) Microsoft Intune
3 10 (4.48%) Kubernetes
4 4 (1.79%) Ansible
4 4 (1.79%) Istio
4 4 (1.79%) linkerd
5 3 (1.35%) Failover Clustering
5 3 (1.35%) Tivoli
5 3 (1.35%) Tivoli Storage Manager
6 2 (0.90%) AirWatch
6 2 (0.90%) QRadar
6 2 (0.90%) Single Sign-On
6 2 (0.90%) WSUS
7 1 (0.45%) Cisco CUCM
7 1 (0.45%) NetBackup
7 1 (0.45%) NetMRI
7 1 (0.45%) Opscode Chef
7 1 (0.45%) Systems Management Server (SMS)
7 1 (0.45%) Terraform
Vendors
1 129 (57.85%) Microsoft
2 22 (9.87%) Oracle
2 22 (9.87%) VMware
3 15 (6.73%) HP
3 15 (6.73%) Remedy
4 13 (5.83%) Cisco
4 13 (5.83%) Citrix
5 12 (5.38%) ServiceNow
5 12 (5.38%) ShoreTel
6 5 (2.24%) Splunk
7 4 (1.79%) 3PAR
7 4 (1.79%) GoldenSource
8 3 (1.35%) Bloomberg
8 3 (1.35%) CheckPoint
8 3 (1.35%) Dell
8 3 (1.35%) IBM
8 3 (1.35%) Meraki
8 3 (1.35%) Reuters
8 3 (1.35%) SolarWinds
8 3 (1.35%) SonicWALL