Period
to 8 April 2020

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 152 206 202
Rank change year-on-year +54 -4 -42
Permanent jobs citing SLA 155 132 149
As % of all permanent jobs advertised in the City of London 1.80% 1.28% 1.38%
As % of the Quality Assurance & Compliance category 16.51% 10.54% 10.55%
Number of salaries quoted 145 120 140
Median annual salary £60,000 £42,500 £50,000
Median salary % change year-on-year +41.18% -15.00% +17.65%
10th Percentile £24,100 £25,700 £26,700
90th Percentile £78,750 £90,000 £79,500
Central London median annual salary £60,000 £42,500 £47,500
% change year-on-year +41.18% -10.53% +11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 939 1,252 1,412
As % of all permanent IT jobs advertised in the City of London 10.89% 12.14% 13.08%
Number of salaries quoted 804 1,071 1,274
Median annual salary £62,500 £62,500 £60,000
Median salary % change year-on-year - +4.17% +9.09%
10th Percentile £36,250 £36,250 £37,500
90th Percentile £95,000 £93,750 £92,500
Central London median annual salary £62,500 £62,500 £60,000
% change year-on-year - +4.17% +9.09%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 8 April 2020.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -8 3 £22,500 -
SLA
Central London

For the 6 months to 8 April 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 88 (56.77%) Microsoft
2 71 (45.81%) Active Directory
3 69 (44.52%) Windows
4 55 (35.48%) Office 365
5 53 (34.19%) Finance
6 45 (29.03%) Microsoft Office
6 45 (29.03%) Azure
7 43 (27.74%) ITIL
8 36 (23.23%) Microsoft Certification
8 36 (23.23%) Windows 10
9 31 (20.00%) MCSA
10 28 (18.06%) Windows Server
11 27 (17.42%) MS Exchange
12 26 (16.77%) SQL
13 24 (15.48%) Line Management
14 23 (14.84%) ITSM
15 22 (14.19%) Microsoft Excel
16 21 (13.55%) Service Delivery
16 21 (13.55%) Banking
17 20 (12.90%) Customer Requirements
18 19 (12.26%) SharePoint
18 19 (12.26%) Linux
19 18 (11.61%) Agile Software Development
19 18 (11.61%) Service Management
20 17 (10.97%) Change Management
20 17 (10.97%) .NET
20 17 (10.97%) Migration
20 17 (10.97%) Problem Management
20 17 (10.97%) SCCM
20 17 (10.97%) DevOps

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (17.42%) MS Exchange
2 19 (12.26%) SharePoint
3 16 (10.32%) Skype for Business
4 2 (1.29%) IIS
4 2 (1.29%) MQSeries
5 1 (0.65%) Oracle Workflow
Applications
1 45 (29.03%) Microsoft Office
2 22 (14.19%) Microsoft Excel
3 7 (4.52%) Microsoft PowerPoint
4 2 (1.29%) MS Visio
5 1 (0.65%) Microsoft Project
Business Applications
1 4 (2.58%) Oracle EBS
1 4 (2.58%) Oracle EBS R12
2 2 (1.29%) Dynamics CRM
2 2 (1.29%) Oracle Cash Management
2 2 (1.29%) Oracle iProcurement
2 2 (1.29%) Oracle Payables
2 2 (1.29%) Oracle Receivables
3 1 (0.65%) Dynamics NAV
3 1 (0.65%) Oracle E-Business Tax
3 1 (0.65%) Oracle Financials
3 1 (0.65%) Oracle General Ledger
3 1 (0.65%) Oracle Internet Expenses
3 1 (0.65%) Salesforce.com CRM
3 1 (0.65%) SAP CRM
Cloud Services
1 55 (35.48%) Office 365
2 45 (29.03%) Azure
3 16 (10.32%) Azure Active Directory
4 8 (5.16%) AWS
5 4 (2.58%) GCP
6 3 (1.94%) G Suite
6 3 (1.94%) Power Platform
7 1 (0.65%) Dynamics 365
7 1 (0.65%) Microsoft Flow
7 1 (0.65%) PowerApps
7 1 (0.65%) ShareGate
Communications & Networking
1 16 (10.32%) Skype
2 13 (8.39%) DNS
3 11 (7.10%) TCP/IP
4 10 (6.45%) Firewall
4 10 (6.45%) Wi-Fi
5 8 (5.16%) WAN
6 7 (4.52%) DHCP
7 6 (3.87%) LAN
8 4 (2.58%) Broadband
8 4 (2.58%) VLAN
8 4 (2.58%) VPN
9 3 (1.94%) Network Security
10 2 (1.29%) Cisco ASA
10 2 (1.29%) Cisco Firepower
10 2 (1.29%) Cisco ISE
10 2 (1.29%) DMZ
10 2 (1.29%) Internet
10 2 (1.29%) Intrusion Detection
10 2 (1.29%) MPLS
10 2 (1.29%) VoIP
Database & Business Intelligence
1 13 (8.39%) SQL Server
2 5 (3.23%) Oracle Database
3 3 (1.94%) Amazon DynamoDB
3 3 (1.94%) Apache Cassandra
3 3 (1.94%) Hazelcast
3 3 (1.94%) RDBMS
3 3 (1.94%) Redis
3 3 (1.94%) Relational Database
4 2 (1.29%) Big Data
4 2 (1.29%) Power BI
4 2 (1.29%) SQL Server 2016
4 2 (1.29%) SQL Server Analysis Services
4 2 (1.29%) SQL Server Integration Services
4 2 (1.29%) SQL Server Reporting Services
5 1 (0.65%) Oracle BI Publisher
5 1 (0.65%) Qlik Sense
5 1 (0.65%) SQL Server 2005
5 1 (0.65%) SQL Server 2008
5 1 (0.65%) SQL Server 2012
5 1 (0.65%) SQL Server 2014
Development Applications
1 2 (1.29%) Visual Studio
2 1 (0.65%) JIRA
2 1 (0.65%) Oracle Forms
2 1 (0.65%) SQL Server Management Studio (SSMS)
2 1 (0.65%) Team Foundation Server
2 1 (0.65%) Toad
General
1 53 (34.19%) Finance
2 21 (13.55%) Banking
3 9 (5.81%) Front Office
4 7 (4.52%) Telecoms
5 3 (1.94%) Law
5 3 (1.94%) Retail
6 2 (1.29%) Financial Institution
6 2 (1.29%) General Ledger
6 2 (1.29%) Investment Banking
6 2 (1.29%) Legal
6 2 (1.29%) Public Sector
7 1 (0.65%) Advertising
7 1 (0.65%) Marketing
Job Titles
1 33 (21.29%) Analyst
2 22 (14.19%) Support Analyst
3 20 (12.90%) Service Analyst
4 19 (12.26%) Architect
4 19 (12.26%) Service Desk Analyst
4 19 (12.26%) Service Desk Support
4 19 (12.26%) Service Desk Support Analyst
4 19 (12.26%) Solutions Architect
5 16 (10.32%) IT Support
5 16 (10.32%) Service Manager
6 13 (8.39%) C# Developer
6 13 (8.39%) Developer
6 13 (8.39%) Help Desk Analyst
6 13 (8.39%) Help Desk Support
6 13 (8.39%) Help Desk Support Analyst
6 13 (8.39%) Support Engineer
7 12 (7.74%) Active Directory Analyst
7 12 (7.74%) Active Directory Support Analyst
7 12 (7.74%) IT Analyst
7 12 (7.74%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 17 (10.97%) .NET
2 14 (9.03%) ASP.NET
3 13 (8.39%) .NET Core
3 13 (8.39%) ASP.NET Core
4 6 (3.87%) Middleware
5 3 (1.94%) J2EE
5 3 (1.94%) Memcached
5 3 (1.94%) NumPy
5 3 (1.94%) Pandas
5 3 (1.94%) PyTorch
5 3 (1.94%) scikit-learn
5 3 (1.94%) TensorFlow
6 2 (1.29%) Kafka
6 2 (1.29%) LDAP
7 1 (0.65%) CSS
7 1 (0.65%) HTML
7 1 (0.65%) MDX
7 1 (0.65%) WCF
7 1 (0.65%) Web Services
7 1 (0.65%) XML
Miscellaneous
1 16 (10.32%) Hybrid Cloud
2 14 (9.03%) Management Information System
3 12 (7.74%) Analytical Skills
4 8 (5.16%) Video Conferencing
5 6 (3.87%) Enterprise Software
5 6 (3.87%) Public Cloud
6 5 (3.23%) Reinsurance
7 4 (2.58%) Fibre Optics
8 3 (1.94%) Data Centre
8 3 (1.94%) iPhone
8 3 (1.94%) Social Media
9 2 (1.29%) Self-Motivation
9 2 (1.29%) User Experience
10 1 (0.65%) BYOD
10 1 (0.65%) Clustering
10 1 (0.65%) Cyberattack
10 1 (0.65%) Hedge funds
10 1 (0.65%) Replication
10 1 (0.65%) Security Operations Centre
10 1 (0.65%) Virtual Team
Operating Systems
1 69 (44.52%) Windows
2 36 (23.23%) Windows 10
3 28 (18.06%) Windows Server
4 19 (12.26%) Linux
5 11 (7.10%) Unix
6 9 (5.81%) Windows 7
7 6 (3.87%) Apple iOS
7 6 (3.87%) Mac OS
8 5 (3.23%) Windows Server 2012
8 5 (3.23%) Windows Server 2016
9 4 (2.58%) Android
9 4 (2.58%) Solaris
10 3 (1.94%) VMS
10 3 (1.94%) Windows Server 2008
11 2 (1.29%) Red Hat Enterprise Linux
12 1 (0.65%) Windows Server 2003
12 1 (0.65%) Windows XP
Processes & Methodologies
1 43 (27.74%) ITIL
2 24 (15.48%) Line Management
3 23 (14.84%) ITSM
4 21 (13.55%) Service Delivery
5 20 (12.90%) Customer Requirements
6 18 (11.61%) Agile Software Development
6 18 (11.61%) Service Management
7 17 (10.97%) Change Management
7 17 (10.97%) DevOps
7 17 (10.97%) Migration
7 17 (10.97%) Problem Management
8 16 (10.32%) Enterprise Architecture
8 16 (10.32%) Presales
9 15 (9.68%) Decision-Making
10 14 (9.03%) MVC
11 13 (8.39%) Web Development
12 12 (7.74%) Data Analysis
12 12 (7.74%) Information Security
12 12 (7.74%) Problem-Solving
13 11 (7.10%) Cybersecurity
Programming Languages
1 26 (16.77%) SQL
2 16 (10.32%) C#
3 6 (3.87%) Java
4 5 (3.23%) Python
4 5 (3.23%) Shell Script
5 4 (2.58%) PL/SQL
5 4 (2.58%) PowerShell
6 3 (1.94%) C
6 3 (1.94%) Scala
7 2 (1.29%) Bash Shell
7 2 (1.29%) Perl
7 2 (1.29%) T-SQL
8 1 (0.65%) Data Analysis Expressions (DAX)
8 1 (0.65%) JavaScript
8 1 (0.65%) TypeScript
8 1 (0.65%) VBA
Qualifications
1 36 (23.23%) Microsoft Certification
2 31 (20.00%) MCSA
3 15 (9.68%) Degree
4 11 (7.10%) Cisco Certification
5 10 (6.45%) CISSP
6 9 (5.81%) CISM
7 8 (5.16%) MCP
8 6 (3.87%) (ISC)2 CCSP
8 6 (3.87%) CISA
8 6 (3.87%) CRISC
9 4 (2.58%) CCNA
9 4 (2.58%) CEH
9 4 (2.58%) ITIL Certification
10 3 (1.94%) GIAC
11 2 (1.29%) IISP
11 2 (1.29%) MCSE
11 2 (1.29%) RHCE
12 1 (0.65%) Computer Science Degree
12 1 (0.65%) Master's Degree
12 1 (0.65%) OSCP
Quality Assurance & Compliance
1 6 (3.87%) GDPR
2 2 (1.29%) Data Quality
3 1 (0.65%) COBIT
3 1 (0.65%) ISO/IEC 20000
3 1 (0.65%) ISO/IEC 27001
3 1 (0.65%) NIST
3 1 (0.65%) QA
System Software
1 71 (45.81%) Active Directory
2 13 (8.39%) VMware Infrastructure
3 5 (3.23%) Hyper-V
4 4 (2.58%) Docker
5 3 (1.94%) XenApp
6 2 (1.29%) Firmware
6 2 (1.29%) NFS
6 2 (1.29%) XenDesktop
7 1 (0.65%) Veritas Cluster Server
7 1 (0.65%) Virtual Desktop
7 1 (0.65%) Virtual Machines
7 1 (0.65%) VMware ESXi
Systems Management
1 17 (10.97%) SCCM
2 16 (10.32%) Microsoft Intune
3 4 (2.58%) Ansible
3 4 (2.58%) Kubernetes
4 3 (1.94%) Istio
4 3 (1.94%) linkerd
5 2 (1.29%) Cisco CUCM
6 1 (0.65%) AirWatch
6 1 (0.65%) Failover Clustering
6 1 (0.65%) NetBackup
6 1 (0.65%) NetMRI
6 1 (0.65%) QRadar
6 1 (0.65%) Tivoli
6 1 (0.65%) Tivoli Storage Manager
Vendors
1 88 (56.77%) Microsoft
2 15 (9.68%) VMware
3 12 (7.74%) ShoreTel
4 11 (7.10%) Cisco
5 9 (5.81%) Oracle
6 7 (4.52%) Bloomberg
6 7 (4.52%) Reuters
7 6 (3.87%) Apple
7 6 (3.87%) Avaya
7 6 (3.87%) Nortel
8 5 (3.23%) Citrix
8 5 (3.23%) HP
9 3 (1.94%) Juniper
9 3 (1.94%) ServiceNow
9 3 (1.94%) Splunk
10 2 (1.29%) CheckPoint
10 2 (1.29%) Red Hat
10 2 (1.29%) Tanium
11 1 (0.65%) Remedy
11 1 (0.65%) Salesforce.com