Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 227 181 157
Rank change year-on-year -46 -24 +13
Permanent jobs citing SLA 116 170 212
As % of all permanent IT jobs advertised in the City of London 1.09% 1.64% 1.87%
As % of the Quality Assurance & Compliance category 9.32% 12.52% 14.11%
Number of salaries quoted 99 151 185
City of London median annual salary £42,500 £47,500 £42,500
Median salary % change year-on-year -10.53% +11.76% -9.57%
10th Percentile £21,625 £22,500 £28,000
90th Percentile £69,500 £75,000 £75,000
Central London median annual salary £42,500 £46,750 £40,000
% change year-on-year -9.09% +16.88% -11.11%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,245 1,358 1,503
As % of all permanent IT jobs advertised in the City of London 11.68% 13.09% 13.26%
Number of salaries quoted 1,074 1,182 1,337
City of London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £36,250 £36,250 £32,500
90th Percentile £92,500 £90,000 £82,500
Central London median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 14 December 2018.

Salary histogram for SLA in the City of London

For the 6 months to 14 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 52 (44.83%) Windows
2 50 (43.10%) ITIL
3 46 (39.66%) Microsoft
4 44 (37.93%) Finance
5 35 (30.17%) Active Directory
6 30 (25.86%) Office 365
7 24 (20.69%) Microsoft Office
8 18 (15.52%) SQL
8 18 (15.52%) Banking
9 16 (13.79%) Service Delivery
10 15 (12.93%) Service Management
10 15 (12.93%) Root Cause Analysis
11 14 (12.07%) Microsoft Azure
11 14 (12.07%) Windows Server
11 14 (12.07%) VPN
12 13 (11.21%) Microsoft Certification
12 13 (11.21%) MCSE
12 13 (11.21%) VMware
12 13 (11.21%) Problem-Solving
13 12 (10.34%) Windows Server 2012
14 11 (9.48%) Windows 10
14 11 (9.48%) MS Exchange
14 11 (9.48%) SCCM
15 10 (8.62%) Degree
15 10 (8.62%) Problem Management
15 10 (8.62%) DNS
15 10 (8.62%) ITSM
15 10 (8.62%) DevOps
15 10 (8.62%) Windows 7
16 9 (7.76%) Firewall

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (9.48%) MS Exchange
2 5 (4.31%) SharePoint
3 3 (2.59%) Exchange Server 2007
3 3 (2.59%) SharePoint 2013
4 2 (1.72%) BizTalk Server
4 2 (1.72%) Exchange Server 2010
5 1 (0.86%) Blackberry Enterprise Server
5 1 (0.86%) CMS
Applications
1 24 (20.69%) Microsoft Office
2 9 (7.76%) Microsoft Excel
3 8 (6.90%) Microsoft PowerPoint
4 3 (2.59%) MS Visio
5 1 (0.86%) 3ds Max
5 1 (0.86%) AutoCAD
5 1 (0.86%) Maya
5 1 (0.86%) Microsoft Project
Business Applications
1 2 (1.72%) Dynamics CRM
1 2 (1.72%) Remedy ITSM
Cloud Services
1 30 (25.86%) Office 365
2 14 (12.07%) Microsoft Azure
3 7 (6.03%) Amazon AWS
4 2 (1.72%) Cloud Computing
4 2 (1.72%) Cloudflare
4 2 (1.72%) Google Cloud Platform
4 2 (1.72%) Slack
Communications & Networking
1 14 (12.07%) VPN
2 10 (8.62%) DNS
3 9 (7.76%) Firewall
4 6 (5.17%) LAN
5 5 (4.31%) TCP/IP
5 5 (4.31%) WAN
5 5 (4.31%) Wireless
6 4 (3.45%) VLAN
6 4 (3.45%) VoIP
7 3 (2.59%) Internet
7 3 (2.59%) Remote Desktop
7 3 (2.59%) SAN
8 2 (1.72%) MPLS
8 2 (1.72%) WLAN
9 1 (0.86%) BGP
9 1 (0.86%) DHCP
9 1 (0.86%) ISDN
9 1 (0.86%) NAS
9 1 (0.86%) PBX
Database & Business Intelligence
1 9 (7.76%) SQL Server
2 4 (3.45%) Relational Database
2 4 (3.45%) SQL Server 2012
2 4 (3.45%) SQL Server 2014
2 4 (3.45%) SQL Server 2016
3 2 (1.72%) SQL Server Integration Services
4 1 (0.86%) Azure SQL Database
4 1 (0.86%) Informix
4 1 (0.86%) Oracle Database
4 1 (0.86%) Power BI
4 1 (0.86%) SQL Server Reporting Services
Development Applications
1 3 (2.59%) Git (software)
1 3 (2.59%) Hudson
2 1 (0.86%) JIRA
General
1 44 (37.93%) Finance
2 18 (15.52%) Banking
3 7 (6.03%) Marketing
4 6 (5.17%) Advertising
5 5 (4.31%) Retail
6 3 (2.59%) Financial Institution
6 3 (2.59%) Investment Banking
6 3 (2.59%) Telecoms
7 2 (1.72%) Games
7 2 (1.72%) Legal
7 2 (1.72%) Mandarin Language
8 1 (0.86%) Billing
8 1 (0.86%) Front Office
Job Titles
1 35 (30.17%) Analyst
2 16 (13.79%) Service Analyst
2 16 (13.79%) Support Engineer
3 15 (12.93%) Support Analyst
4 14 (12.07%) Service Manager
5 13 (11.21%) Desktop Support
6 11 (9.48%) Service Desk Analyst
7 8 (6.90%) 1st Line Support
7 8 (6.90%) Senior Analyst
7 8 (6.90%) Services Delivery Manager
7 8 (6.90%) Team Leader
8 7 (6.03%) Applications Support
8 7 (6.03%) Delivery Manager
8 7 (6.03%) IT Manager
9 6 (5.17%) 1st Line Engineer
9 6 (5.17%) 1st Line Support Engineer
9 6 (5.17%) 2nd Line Support
9 6 (5.17%) Desktop Engineer
9 6 (5.17%) Desktop Support Engineer
9 6 (5.17%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 4 (3.45%) .NET
1 4 (3.45%) EDI
2 3 (2.59%) Web Services
3 2 (1.72%) CSS
3 2 (1.72%) HTML
3 2 (1.72%) OAuth
3 2 (1.72%) OpenID
3 2 (1.72%) REST
3 2 (1.72%) Ruby on Rails
4 1 (0.86%) Unity (Game Engine)
4 1 (0.86%) Unreal Engine
4 1 (0.86%) XML
Miscellaneous
1 7 (6.03%) Analytical Skills
2 6 (5.17%) Self-Motivation
3 4 (3.45%) Hedge funds
3 4 (3.45%) Video Conferencing
4 3 (2.59%) Fintech
5 2 (1.72%) Foreign Exchange (FX)
5 2 (1.72%) Microsoft Licensing
5 2 (1.72%) Mobile App
5 2 (1.72%) Virtual Team
5 2 (1.72%) Xbox
6 1 (0.86%) Blackberry
6 1 (0.86%) Blog
6 1 (0.86%) BYOD
6 1 (0.86%) Cyberthreat
6 1 (0.86%) Management Information System
6 1 (0.86%) Social Media
6 1 (0.86%) User Experience
Operating Systems
1 52 (44.83%) Windows
2 14 (12.07%) Windows Server
3 12 (10.34%) Windows Server 2012
4 11 (9.48%) Windows 10
5 10 (8.62%) Windows 7
6 7 (6.03%) Linux
6 7 (6.03%) Windows Server 2008
7 3 (2.59%) Mac OS
8 1 (0.86%) Data ONTAP
8 1 (0.86%) Mac OS X
8 1 (0.86%) Unix
Processes & Methodologies
1 50 (43.10%) ITIL
2 16 (13.79%) Service Delivery
3 15 (12.93%) Root Cause Analysis
3 15 (12.93%) Service Management
4 13 (11.21%) Problem-Solving
5 10 (8.62%) DevOps
5 10 (8.62%) ITSM
5 10 (8.62%) Problem Management
6 8 (6.90%) ITIL V3
7 7 (6.03%) Creative Thinking
7 7 (6.03%) Incident Management
8 6 (5.17%) Analytics
8 6 (5.17%) Business Development
8 6 (5.17%) Change Management
8 6 (5.17%) Disaster Recovery
8 6 (5.17%) Information Security
9 5 (4.31%) Coaching
9 5 (4.31%) Continuous Improvement
9 5 (4.31%) Presales
9 5 (4.31%) Stakeholder Management
Programming Languages
1 18 (15.52%) SQL
2 8 (6.90%) PowerShell
3 5 (4.31%) T-SQL
4 4 (3.45%) Java
4 4 (3.45%) PHP
4 4 (3.45%) Python
4 4 (3.45%) Ruby
4 4 (3.45%) VB
5 3 (2.59%) C#
5 3 (2.59%) JavaScript
6 1 (0.86%) C
6 1 (0.86%) Shell Script
Qualifications
1 13 (11.21%) MCSE
1 13 (11.21%) Microsoft Certification
2 10 (8.62%) Degree
3 6 (5.17%) MCP
4 4 (3.45%) ITIL Certification
4 4 (3.45%) MCSA
5 3 (2.59%) CCNA
5 3 (2.59%) Cisco Certification
6 2 (1.72%) AWS Certification
6 2 (1.72%) Computer Science Degree
7 1 (0.86%) CCSA
7 1 (0.86%) Master's Degree
7 1 (0.86%) MCITP
7 1 (0.86%) MCTS
7 1 (0.86%) SC Cleared
7 1 (0.86%) Security Cleared
7 1 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (3.45%) GDPR
2 3 (2.59%) Data Quality
2 3 (2.59%) ISO/IEC 20000
2 3 (2.59%) ISO/IEC 27001
3 1 (0.86%) MiFID
3 1 (0.86%) QA
3 1 (0.86%) Solvency II
System Software
1 35 (30.17%) Active Directory
2 7 (6.03%) Hyper-V
3 3 (2.59%) XenApp
4 2 (1.72%) Docker
4 2 (1.72%) VMware Workstation
4 2 (1.72%) vSphere
5 1 (0.86%) Virtual Machines
5 1 (0.86%) VMware Infrastructure
5 1 (0.86%) XenServer
Systems Management
1 11 (9.48%) SCCM
2 4 (3.45%) SCOM
2 4 (3.45%) SCOrch
2 4 (3.45%) SCVMM
3 2 (1.72%) Ansible
3 2 (1.72%) Kubernetes
4 1 (0.86%) ITRS Geneos
4 1 (0.86%) Jamf Pro
4 1 (0.86%) NetBackup
4 1 (0.86%) SnapVault
4 1 (0.86%) WSUS
Vendors
1 46 (39.66%) Microsoft
2 13 (11.21%) VMware
3 9 (7.76%) Citrix
4 8 (6.90%) Cisco
5 7 (6.03%) ServiceNow
6 4 (3.45%) Google
6 4 (3.45%) Remedy
6 4 (3.45%) Salesforce.com
7 3 (2.59%) Apple
7 3 (2.59%) Juniper
7 3 (2.59%) NetApp
7 3 (2.59%) NETGEAR
7 3 (2.59%) Oracle
7 3 (2.59%) Sophos
8 2 (1.72%) Adobe
8 2 (1.72%) CheckPoint
8 2 (1.72%) Nintex
8 2 (1.72%) Pega
8 2 (1.72%) SolarWinds
8 2 (1.72%) Sun