Period
to 19 April 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
19 Apr 2019
Same period 2018 Same period 2017
Rank 191 198 170
Rank change year-on-year +7 -28 -12
Permanent jobs citing SLA 138 148 191
As % of all permanent IT jobs advertised in the City of London 1.35% 1.37% 1.83%
As % of the Quality Assurance & Compliance category 10.94% 10.37% 13.02%
Number of salaries quoted 125 134 178
City of London median annual salary £45,000 £50,000 £42,500
Median salary % change year-on-year -10.00% +17.65% -10.05%
10th Percentile £26,250 £26,400 £27,750
90th Percentile £102,500 £79,500 £77,500
Central London median annual salary £42,500 £47,500 £42,500
% change year-on-year -10.53% +11.76% -5.56%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,262 1,427 1,467
As % of all permanent IT jobs advertised in the City of London 12.34% 13.21% 14.09%
Number of salaries quoted 1,075 1,290 1,338
City of London median annual salary £62,500 £60,000 £55,000
Median salary % change year-on-year +4.17% +9.09% -
10th Percentile £37,500 £37,500 £34,100
90th Percentile £93,750 £91,775 £82,500
Central London median annual salary £62,500 £60,000 £55,000
% change year-on-year +4.17% +9.09% -

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

The salary distribution of IT jobs citing SLA in the City of London over the 6 months to 19 April 2019.

Salary histogram for SLA in the City of London

SLA
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the City of London region over the 6 months to 19 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge 0 1 - -
SLA
Central London

For the 6 months to 19 April 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 63 (45.65%) Windows
2 59 (42.75%) Microsoft
3 53 (38.41%) Finance
4 42 (30.43%) Degree
5 39 (28.26%) ITIL
6 34 (24.64%) Microsoft Office
7 31 (22.46%) Office 365
8 26 (18.84%) Microsoft Azure
9 24 (17.39%) Active Directory
10 21 (15.22%) SQL
10 21 (15.22%) Firewall
11 19 (13.77%) Change Management
11 19 (13.77%) Windows Server
12 17 (12.32%) Workflow
13 15 (10.87%) Change Control
13 15 (10.87%) SharePoint
13 15 (10.87%) VPN
14 14 (10.14%) Citrix
14 14 (10.14%) Service Delivery
14 14 (10.14%) SCCM
14 14 (10.14%) Performance Metrics
14 14 (10.14%) Problem-Solving
15 13 (9.42%) SDLC
15 13 (9.42%) Manual Testing
15 13 (9.42%) Amazon AWS
15 13 (9.42%) Team Foundation Server
15 13 (9.42%) ITIL V3
15 13 (9.42%) DNS
15 13 (9.42%) Adobe
15 13 (9.42%) Computer Science

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (10.87%) SharePoint
2 12 (8.70%) IIS
3 7 (5.07%) MS Exchange
4 5 (3.62%) OpenStack
4 5 (3.62%) SharePoint 2013
5 3 (2.17%) Skype for Business
6 2 (1.45%) Blackberry Enterprise Server
7 1 (0.72%) Exchange Server 2007
7 1 (0.72%) Oracle Workflow
Applications
1 34 (24.64%) Microsoft Office
2 12 (8.70%) Microsoft Excel
3 10 (7.25%) Microsoft PowerPoint
4 1 (0.72%) 3ds Max
4 1 (0.72%) AutoCAD
4 1 (0.72%) Maya
Business Applications
1 3 (2.17%) Dynamics CRM
2 2 (1.45%) Oracle Financials
3 1 (0.72%) Academy Housing
3 1 (0.72%) Dynamics GP
3 1 (0.72%) Dynamics NAV
3 1 (0.72%) Lawson
3 1 (0.72%) Oracle Assets
3 1 (0.72%) Oracle EBS R12
3 1 (0.72%) Oracle FAH
3 1 (0.72%) Oracle General Ledger
3 1 (0.72%) Oracle Internet Expenses
3 1 (0.72%) Oracle iProcurement
3 1 (0.72%) Oracle Payables
3 1 (0.72%) Oracle Procure-to-Pay
3 1 (0.72%) Oracle Receivables
3 1 (0.72%) SAP CO
3 1 (0.72%) SAP ERP
3 1 (0.72%) SAP FI
3 1 (0.72%) SAP FI/CO
3 1 (0.72%) Unit4 Business World
Cloud Services
1 31 (22.46%) Office 365
2 26 (18.84%) Microsoft Azure
3 13 (9.42%) Amazon AWS
4 6 (4.35%) Cloudflare
4 6 (4.35%) Google Cloud Platform
4 6 (4.35%) IaaS
5 5 (3.62%) SaaS
6 4 (2.90%) OneDrive
6 4 (2.90%) PaaS
7 3 (2.17%) Dynamics 365
Communications & Networking
1 21 (15.22%) Firewall
2 15 (10.87%) VPN
3 13 (9.42%) DNS
4 11 (7.97%) TCP/IP
5 8 (5.80%) LAN
6 7 (5.07%) WAN
7 6 (4.35%) VLAN
8 4 (2.90%) VoIP
8 4 (2.90%) Wireless
9 3 (2.17%) BGP
9 3 (2.17%) Skype
10 2 (1.45%) DHCP
10 2 (1.45%) Internet
11 1 (0.72%) DWDM
11 1 (0.72%) Ethernet
11 1 (0.72%) Intranet
11 1 (0.72%) IPv6
11 1 (0.72%) MPLS
11 1 (0.72%) SDH
11 1 (0.72%) SNMP
Database & Business Intelligence
1 5 (3.62%) Data Warehouse
1 5 (3.62%) Relational Database
1 5 (3.62%) SQL Server
1 5 (3.62%) SQL Server 2012
1 5 (3.62%) SQL Server 2014
1 5 (3.62%) SQL Server 2016
2 4 (2.90%) Power BI
3 2 (1.45%) Enterprise Data Warehouse
3 2 (1.45%) Snowflake Schema
3 2 (1.45%) SQL Server Integration Services
4 1 (0.72%) BusinessObjects
4 1 (0.72%) BusinessObjects Business Intelligence
4 1 (0.72%) Crystal Reports
4 1 (0.72%) SAP BW
4 1 (0.72%) SQL Server Analysis Services
4 1 (0.72%) SQL Server Reporting Services
Development Applications
1 13 (9.42%) Team Foundation Server
2 7 (5.07%) JIRA
3 1 (0.72%) Hudson
3 1 (0.72%) Oracle Forms
General
1 53 (38.41%) Finance
2 11 (7.97%) Banking
3 4 (2.90%) Advertising
3 4 (2.90%) Legal
3 4 (2.90%) Retail
4 3 (2.17%) French Language
4 3 (2.17%) Marketing
5 2 (1.45%) Financial Institution
5 2 (1.45%) Law
5 2 (1.45%) Telecoms
6 1 (0.72%) Back Office
6 1 (0.72%) Billing
6 1 (0.72%) Front Office
6 1 (0.72%) Games
6 1 (0.72%) General Ledger
6 1 (0.72%) German Language
6 1 (0.72%) Investment Banking
Job Titles
1 42 (30.43%) Analyst
2 27 (19.57%) Support Analyst
3 16 (11.59%) Windows Engineer
4 13 (9.42%) IT Manager
4 13 (9.42%) Service Manager
4 13 (9.42%) Support Engineer
5 12 (8.70%) IT Support
6 11 (7.97%) Customer Engineer
6 11 (7.97%) Customer Support Engineer
6 11 (7.97%) Service Analyst
6 11 (7.97%) Technical Customer Support
6 11 (7.97%) Technical Engineer
6 11 (7.97%) Technical Support
6 11 (7.97%) Technical Support Engineer
6 11 (7.97%) Windows Support Engineer
7 10 (7.25%) IT Services Manager
8 9 (6.52%) Architect
8 9 (6.52%) Messaging Analyst
8 9 (6.52%) Messaging Support Analyst
8 9 (6.52%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 8 (5.80%) EDI
2 7 (5.07%) Web Services
3 2 (1.45%) jQuery
4 1 (0.72%) Unity (Game Engine)
4 1 (0.72%) Unreal Engine
Miscellaneous
1 10 (7.25%) Reinsurance
2 8 (5.80%) Analytical Skills
3 7 (5.07%) Fintech
4 6 (4.35%) Foreign Exchange (FX)
4 6 (4.35%) Self-Motivation
4 6 (4.35%) Xbox
5 5 (3.62%) Video Conferencing
6 4 (2.90%) Hedge funds
6 4 (2.90%) Hybrid Cloud
7 3 (2.17%) Microsoft Licensing
8 2 (1.45%) Blackberry
8 2 (1.45%) Data Centre
8 2 (1.45%) Enterprise Software
8 2 (1.45%) Management Information System
8 2 (1.45%) Virtual Team
9 1 (0.72%) Blog
9 1 (0.72%) Credit Risk
9 1 (0.72%) Fat Client
9 1 (0.72%) IVR
9 1 (0.72%) Thin Client
Operating Systems
1 63 (45.65%) Windows
2 19 (13.77%) Windows Server
3 8 (5.80%) Linux
3 8 (5.80%) Windows Server 2012
4 7 (5.07%) Windows 10
5 6 (4.35%) Windows Server 2008
6 5 (3.62%) Windows 7
7 1 (0.72%) Unix
Processes & Methodologies
1 39 (28.26%) ITIL
2 19 (13.77%) Change Management
3 17 (12.32%) Workflow
4 15 (10.87%) Change Control
5 14 (10.14%) Performance Metrics
5 14 (10.14%) Problem-Solving
5 14 (10.14%) Service Delivery
6 13 (9.42%) Computer Science
6 13 (9.42%) ITIL V3
6 13 (9.42%) Manual Testing
6 13 (9.42%) SDLC
6 13 (9.42%) Use Case
7 12 (8.70%) Agile Software Development
7 12 (8.70%) Data Security
7 12 (8.70%) Project Management
8 11 (7.97%) Service Management
9 10 (7.25%) DevOps
10 9 (6.52%) Root Cause Analysis
11 8 (5.80%) Technical Architecture
12 7 (5.07%) Enterprise Architecture
Programming Languages
1 21 (15.22%) SQL
2 8 (5.80%) C
2 8 (5.80%) PowerShell
3 7 (5.07%) Java
4 6 (4.35%) Python
4 6 (4.35%) Ruby
4 6 (4.35%) VB
5 5 (3.62%) C#
5 5 (3.62%) Groovy
5 5 (3.62%) T-SQL
6 3 (2.17%) JavaScript
7 1 (0.72%) PL/SQL
7 1 (0.72%) VBA
Qualifications
1 42 (30.43%) Degree
2 9 (6.52%) Microsoft Certification
3 7 (5.07%) AWS Certification
4 5 (3.62%) MCSE
5 2 (1.45%) CISM
5 2 (1.45%) CISSP
5 2 (1.45%) ITIL Foundation Certificate
6 1 (0.72%) (ISC)2 CCSP
6 1 (0.72%) CCAA
6 1 (0.72%) CISA
6 1 (0.72%) Cisco Certification
6 1 (0.72%) Computer Science Degree
6 1 (0.72%) CRISC
6 1 (0.72%) ITIL Certification
6 1 (0.72%) MCITP
6 1 (0.72%) NCDA
6 1 (0.72%) NCIE
6 1 (0.72%) SC Cleared
6 1 (0.72%) Security Cleared
6 1 (0.72%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (2.17%) QA
2 2 (1.45%) GDPR
3 1 (0.72%) ISO/IEC 27001
3 1 (0.72%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.72%) PMO
System Software
1 24 (17.39%) Active Directory
2 12 (8.70%) Hyper-V
3 8 (5.80%) XenApp
4 6 (4.35%) Docker
5 5 (3.62%) VMware Infrastructure
6 2 (1.45%) VMware Workstation
6 2 (1.45%) vSphere
Systems Management
1 14 (10.14%) SCCM
2 6 (4.35%) Ansible
2 6 (4.35%) Kubernetes
2 6 (4.35%) SCOM
3 5 (3.62%) SCOrch
3 5 (3.62%) SCVMM
4 2 (1.45%) Control-M
4 2 (1.45%) Jamf Pro
5 1 (0.72%) FortiGate
5 1 (0.72%) Microsoft Intune
Vendors
1 59 (42.75%) Microsoft
2 14 (10.14%) Citrix
3 13 (9.42%) Adobe
4 11 (7.97%) VMware
5 7 (5.07%) Cisco
5 7 (5.07%) ServiceNow
5 7 (5.07%) Talend
6 4 (2.90%) Sun
7 3 (2.17%) Juniper
8 2 (1.45%) Apple
8 2 (1.45%) Dell
8 2 (1.45%) Google
8 2 (1.45%) Huawei
8 2 (1.45%) Ivanti
8 2 (1.45%) NetApp
8 2 (1.45%) Oracle
8 2 (1.45%) Remedy
8 2 (1.45%) SAP
9 1 (0.72%) Autodesk
9 1 (0.72%) Nokia