Period
to 17 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
17 Oct 2021
Same period 2020 Same period 2019
Rank 187 144 151
Rank change year-on-year -43 +7 +90
Permanent jobs citing SLA 65 51 216
As % of all permanent jobs advertised in the City of London 1.10% 1.43% 2.15%
As % of the Quality Assurance & Compliance category 6.24% 12.50% 16.64%
Number of salaries quoted 52 41 179
10th Percentile £28,675 £28,500 £27,400
25th Percentile £42,750 £42,500 £33,500
Median annual salary (50th Percentile) £59,563 £62,000 £58,500
Median % change year-on-year -3.93% +5.98% +37.65%
75th Percentile £73,750 £77,500 £77,500
90th Percentile £77,250 £83,750 £91,250
Central London median annual salary £55,000 £70,000 £55,000
% change year-on-year -21.43% +27.27% +22.22%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 1,041 408 1,298
As % of all permanent IT jobs advertised in the City of London 17.67% 11.41% 12.93%
Number of salaries quoted 929 351 1,087
10th Percentile £42,500 £44,000 £36,250
25th Percentile £51,250 £48,500 £47,500
Median annual salary (50th Percentile) £67,500 £62,500 £65,000
Median % change year-on-year +8.00% -3.85% +5.69%
75th Percentile £85,000 £83,750 £82,500
90th Percentile £97,500 £95,000 £98,000
Central London median annual salary £65,000 £65,000 £65,000

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 17 October 2021.

Salary histogram for SLA in the City of London

For the 6 months to 17 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 39 (60.00%) Microsoft
2 37 (56.92%) Windows
3 25 (38.46%) Finance
3 25 (38.46%) Azure
4 24 (36.92%) ITSM
4 24 (36.92%) Service Delivery
5 23 (35.38%) Service Management
6 22 (33.85%) ITIL
7 21 (32.31%) PowerShell
8 20 (30.77%) Incident Management
8 20 (30.77%) ServiceNow
8 20 (30.77%) Windows Server
8 20 (30.77%) Problem-Solving
9 18 (27.69%) Social Skills
9 18 (27.69%) Change Management
10 17 (26.15%) Active Directory
11 16 (24.62%) Problem Management
12 15 (23.08%) Root Cause Analysis
12 15 (23.08%) Business Intelligence
12 15 (23.08%) Analytical Skills
13 14 (21.54%) Power BI
13 14 (21.54%) Power Platform
14 13 (20.00%) DevOps
15 11 (16.92%) NetApp
15 11 (16.92%) Microsoft Excel
15 11 (16.92%) IaaS
16 10 (15.38%) SIEM
16 10 (15.38%) PaaS
16 10 (15.38%) VMware
16 10 (15.38%) Data ONTAP

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.77%) MS Exchange
2 4 (6.15%) Blackberry Enterprise Server
2 4 (6.15%) Skype for Business
3 1 (1.54%) Exchange Server 2010
3 1 (1.54%) IIS
3 1 (1.54%) Oracle Workflow
3 1 (1.54%) SharePoint
Applications
1 11 (16.92%) Microsoft Excel
2 9 (13.85%) Microsoft Office
3 1 (1.54%) Microsoft PowerPoint
3 1 (1.54%) Spreadsheet
Business Applications
1 5 (7.69%) Dynamics AX
2 1 (1.54%) Dynamics GP
2 1 (1.54%) Oracle EBS
2 1 (1.54%) Oracle EBS R12
2 1 (1.54%) Remedy ITSM
Cloud Services
1 25 (38.46%) Azure
2 14 (21.54%) Power Platform
3 11 (16.92%) IaaS
4 10 (15.38%) PaaS
5 9 (13.85%) Microsoft 365
6 5 (7.69%) AWS
6 5 (7.69%) Dynamics 365
7 4 (6.15%) SaaS
8 2 (3.08%) Amazon EC2
8 2 (3.08%) Amazon S3
8 2 (3.08%) AWS Lambda
8 2 (3.08%) AWS Step Functions
8 2 (3.08%) Mimecast
8 2 (3.08%) Route 53
8 2 (3.08%) Serverless
9 1 (1.54%) GCP
9 1 (1.54%) GitHub
9 1 (1.54%) OneDrive
Communications & Networking
1 9 (13.85%) DNS
2 7 (10.77%) DHCP
3 4 (6.15%) Skype
3 4 (6.15%) VPN
4 3 (4.62%) Firewall
5 2 (3.08%) BGP
5 2 (3.08%) HSRP
5 2 (3.08%) IPsec
5 2 (3.08%) LAN
5 2 (3.08%) MPLS
5 2 (3.08%) NetScaler
5 2 (3.08%) OSPF
5 2 (3.08%) Spanning Tree
5 2 (3.08%) TCP/IP
5 2 (3.08%) VoIP
5 2 (3.08%) VPLS
5 2 (3.08%) VRRP
5 2 (3.08%) WAN
5 2 (3.08%) Wireless
5 2 (3.08%) WLAN
Database & Business Intelligence
1 14 (21.54%) Power BI
2 3 (4.62%) SQL Server
3 2 (3.08%) NoSQL
4 1 (1.54%) Data Warehouse
4 1 (1.54%) Oracle BI Publisher
4 1 (1.54%) Oracle Database
4 1 (1.54%) Oracle Discoverer
4 1 (1.54%) Oracle Reports
4 1 (1.54%) RDBMS
4 1 (1.54%) Relational Database
4 1 (1.54%) SQL Server Analysis Services
4 1 (1.54%) SQL Server Integration Services
4 1 (1.54%) SQL Server Reporting Services
Development Applications
1 9 (13.85%) Jenkins
2 2 (3.08%) JIRA
3 1 (1.54%) Oracle Forms
3 1 (1.54%) Team Foundation Server
3 1 (1.54%) Toad
General
1 25 (38.46%) Finance
2 18 (27.69%) Social Skills
3 15 (23.08%) Analytical Skills
4 7 (10.77%) Law
5 6 (9.23%) Financial Institution
5 6 (9.23%) Legal
6 5 (7.69%) Banking
6 5 (7.69%) General Ledger
7 4 (6.15%) Organisational Skills
8 2 (3.08%) Back Office
8 2 (3.08%) Telecoms
9 1 (1.54%) Front Office
9 1 (1.54%) Investment Banking
9 1 (1.54%) Presentation Skills
Job Titles
1 15 (23.08%) Analyst
2 10 (15.38%) Azure Engineer
2 10 (15.38%) Operations Engineer
3 8 (12.31%) Support Analyst
4 7 (10.77%) IT Support
5 6 (9.23%) Applications Support
5 6 (9.23%) Service Analyst
6 5 (7.69%) Administrator
6 5 (7.69%) Service Manager
6 5 (7.69%) Support Manager
7 4 (6.15%) Applications Support Analyst
7 4 (6.15%) Senior Wintel Engineer
7 4 (6.15%) Team Leader
7 4 (6.15%) Wintel Engineer
8 3 (4.62%) Business Intelligence Analyst
8 3 (4.62%) Help Desk Support
8 3 (4.62%) IT Manager
8 3 (4.62%) IT Support Manager
8 3 (4.62%) Service Delivery Analyst
8 3 (4.62%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (3.08%) 802.1X
1 2 (3.08%) FIX Protocol
1 2 (3.08%) Web Services
1 2 (3.08%) XML
2 1 (1.54%) .NET
2 1 (1.54%) ASP.NET
2 1 (1.54%) J2EE
Miscellaneous
1 6 (9.23%) Blackberry
1 6 (9.23%) Management Information System
2 5 (7.69%) FMCG
2 5 (7.69%) Hedge funds
2 5 (7.69%) Public Cloud
2 5 (7.69%) Replication
3 4 (6.15%) PKI
4 3 (4.62%) Data Centre
5 2 (3.08%) Fat Client
5 2 (3.08%) Handset
5 2 (3.08%) Thin Client
5 2 (3.08%) User Experience
5 2 (3.08%) Video Conferencing
5 2 (3.08%) Virtual Team
6 1 (1.54%) Client/Server
6 1 (1.54%) Device Driver
6 1 (1.54%) Enterprise Storage
6 1 (1.54%) NHS
6 1 (1.54%) Podcast
6 1 (1.54%) Wiki
Operating Systems
1 37 (56.92%) Windows
2 20 (30.77%) Windows Server
3 10 (15.38%) Data ONTAP
3 10 (15.38%) Windows 10
4 4 (6.15%) Linux
5 3 (4.62%) Windows 7
6 2 (3.08%) Android
6 2 (3.08%) Windows Server 2012
7 1 (1.54%) Apple iOS
7 1 (1.54%) Mac OS
7 1 (1.54%) Unix
7 1 (1.54%) Windows Server 2016
Processes & Methodologies
1 24 (36.92%) ITSM
1 24 (36.92%) Service Delivery
2 23 (35.38%) Service Management
3 22 (33.85%) ITIL
4 20 (30.77%) Incident Management
4 20 (30.77%) Problem-Solving
5 18 (27.69%) Change Management
6 16 (24.62%) Problem Management
7 15 (23.08%) Business Intelligence
7 15 (23.08%) Root Cause Analysis
8 13 (20.00%) DevOps
9 10 (15.38%) Infrastructure as Code
9 10 (15.38%) SIEM
10 9 (13.85%) Dashboard Development
11 7 (10.77%) Data Protection
12 6 (9.23%) Server Management
13 5 (7.69%) ERP
13 5 (7.69%) Information Management
13 5 (7.69%) Risk Management
14 4 (6.15%) Migration
Programming Languages
1 21 (32.31%) PowerShell
2 6 (9.23%) SQL
3 3 (4.62%) Java
4 2 (3.08%) VBScript
5 1 (1.54%) Go
5 1 (1.54%) PL/SQL
5 1 (1.54%) Shell Script
5 1 (1.54%) T-SQL
5 1 (1.54%) VBA
Qualifications
1 5 (7.69%) Microsoft Certification
2 4 (6.15%) Degree
3 3 (4.62%) CCNP
3 3 (4.62%) Cisco Certification
4 2 (3.08%) CCA
4 2 (3.08%) CCNA
4 2 (3.08%) Citrix Certification
5 1 (1.54%) CCIE
5 1 (1.54%) ITIL Certification
5 1 (1.54%) MCP
5 1 (1.54%) MCSA
Quality Assurance & Compliance
1 5 (7.69%) GDPR
2 2 (3.08%) COBIT
2 2 (3.08%) QA
3 1 (1.54%) Data Quality
3 1 (1.54%) GRC
3 1 (1.54%) PMO
System Software
1 17 (26.15%) Active Directory
2 9 (13.85%) VMware Infrastructure
3 4 (6.15%) Veritas Cluster Server
3 4 (6.15%) vSphere
4 3 (4.62%) Virtual Desktop
5 1 (1.54%) Docker
5 1 (1.54%) Hyper-V
5 1 (1.54%) KVM
5 1 (1.54%) XenApp
5 1 (1.54%) XenDesktop
Systems Management
1 10 (15.38%) Terraform
2 9 (13.85%) Ansible
3 8 (12.31%) SCCM
4 6 (9.23%) Microsoft Intune
5 4 (6.15%) McAfee ePO
5 4 (6.15%) NetBackup
5 4 (6.15%) OfficeScan
5 4 (6.15%) SCOM
5 4 (6.15%) Trend Micro Deep Security
6 2 (3.08%) MOM
7 1 (1.54%) Kubernetes
7 1 (1.54%) WSUS
Vendors
1 39 (60.00%) Microsoft
2 20 (30.77%) ServiceNow
3 11 (16.92%) NetApp
4 10 (15.38%) LogicMonitor
4 10 (15.38%) VMware
5 9 (13.85%) HP
6 6 (9.23%) Cisco
6 6 (9.23%) Citrix
7 4 (6.15%) Altiris
7 4 (6.15%) Apple
7 4 (6.15%) Aruba
7 4 (6.15%) Huawei
7 4 (6.15%) McAfee
7 4 (6.15%) Veritas
8 3 (4.62%) Genesys
9 2 (3.08%) Bloomberg
9 2 (3.08%) Dell
9 2 (3.08%) Forcepoint
9 2 (3.08%) Oracle
9 2 (3.08%) Reuters