Period
to 24 February 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 February 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Central London > City of London
6 months to
24 Feb 2021
Same period 2020 Same period 2019
Rank 184 131 221
Rank change year-on-year -53 +90 -26
Permanent jobs citing SLA 41 202 115
As % of all permanent jobs advertised in the City of London 0.88% 2.24% 1.12%
As % of the Quality Assurance & Compliance category 7.54% 19.22% 9.57%
Number of salaries quoted 38 177 108
Median annual salary £59,750 £60,000 £42,500
Median salary % change year-on-year -0.42% +41.18% -10.53%
10th Percentile £26,550 £25,000 £24,750
90th Percentile £87,500 £81,500 £67,875
Central London median annual salary £50,000 £60,000 £42,500
% change year-on-year -16.67% +41.18% -10.53%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Permanent vacancies with a requirement for quality assurance or compliance skills 544 1,051 1,202
As % of all permanent IT jobs advertised in the City of London 11.71% 11.64% 11.72%
Number of salaries quoted 443 883 1,055
Median annual salary £62,500 £65,000 £62,500
Median salary % change year-on-year -3.85% +4.00% +4.17%
10th Percentile £42,750 £35,150 £36,450
90th Percentile £95,000 £95,000 £92,500
Central London median annual salary £62,500 £62,500 £62,500

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing SLA in the City of London.

Salary trend for SLA in the City of London

SLA
Salary Histogram in the City of London

Salary distribution for jobs citing SLA in the City of London over the 6 months to 24 February 2021.

Salary histogram for SLA in the City of London

For the 6 months to 24 February 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for SLA.

1 18 (43.90%) Windows
1 18 (43.90%) Microsoft
2 15 (36.59%) Azure
3 14 (34.15%) Microsoft 365
3 14 (34.15%) Degree
4 13 (31.71%) Finance
4 13 (31.71%) Problem Management
5 12 (29.27%) ITIL
6 11 (26.83%) VPN
6 11 (26.83%) Service Delivery
6 11 (26.83%) DevOps
7 10 (24.39%) Windows Server
7 10 (24.39%) Proactive Monitoring
7 10 (24.39%) Firewall
7 10 (24.39%) Active Directory
7 10 (24.39%) Incident Management
8 9 (21.95%) Statistics
8 9 (21.95%) Blue Coat
8 9 (21.95%) CCNA
8 9 (21.95%) PBX
8 9 (21.95%) Cisco Certification
8 9 (21.95%) CheckPoint
8 9 (21.95%) Cisco
8 9 (21.95%) Network Virtualisation
8 9 (21.95%) Azure ExpressRoute
8 9 (21.95%) Strategic Roadmap
8 9 (21.95%) Meraki
8 9 (21.95%) Network Security
9 8 (19.51%) Change Management
9 8 (19.51%) Computer Science

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.07%) SharePoint
2 1 (2.44%) IIS
2 1 (2.44%) MS Exchange
2 1 (2.44%) Oracle Workflow
Applications
1 3 (7.32%) Microsoft Office
Business Applications
1 3 (7.32%) Dynamics CRM
1 3 (7.32%) iTrent
1 3 (7.32%) Northgate Housing
1 3 (7.32%) Oracle Applications
2 1 (2.44%) Oracle Cash Management
2 1 (2.44%) Oracle EBS
2 1 (2.44%) Oracle EBS R12
2 1 (2.44%) Oracle E-Business Tax
2 1 (2.44%) Oracle General Ledger
2 1 (2.44%) Oracle Internet Expenses
2 1 (2.44%) Oracle iProcurement
2 1 (2.44%) Oracle Payables
2 1 (2.44%) Oracle Receivables
Cloud Services
1 15 (36.59%) Azure
2 14 (34.15%) Microsoft 365
3 9 (21.95%) Azure ExpressRoute
4 2 (4.88%) Mimecast
4 2 (4.88%) Power Platform
5 1 (2.44%) Dynamics 365
5 1 (2.44%) Logic Apps
5 1 (2.44%) Power Automate
Communications & Networking
1 11 (26.83%) VPN
2 10 (24.39%) Firewall
3 9 (21.95%) Network Security
3 9 (21.95%) PBX
4 5 (12.20%) LAN
4 5 (12.20%) WAN
5 2 (4.88%) Wireless
6 1 (2.44%) DNS
6 1 (2.44%) TCP/IP
6 1 (2.44%) Wi-Fi
Database & Business Intelligence
1 4 (9.76%) SQL Server
2 3 (7.32%) SQL Server Integration Services
3 1 (2.44%) Power BI
Development Applications
1 2 (4.88%) JIRA
2 1 (2.44%) Chocolatey
2 1 (2.44%) Eclipse
2 1 (2.44%) Git (software)
2 1 (2.44%) Jenkins
2 1 (2.44%) Toad
General
1 13 (31.71%) Finance
2 3 (7.32%) Legal
2 3 (7.32%) Social Housing
3 2 (4.88%) Banking
3 2 (4.88%) Financial Institution
3 2 (4.88%) Law
4 1 (2.44%) Brand Awareness
4 1 (2.44%) General Ledger
Job Titles
1 8 (19.51%) Analyst
1 8 (19.51%) Network Engineer
2 5 (12.20%) Azure Specialist
2 5 (12.20%) Cloud Engineer
2 5 (12.20%) Cloud Specialist
2 5 (12.20%) Network Specialist
3 4 (9.76%) Azure Engineer
3 4 (9.76%) Cisco Engineer
3 4 (9.76%) Cisco Network Engineer
3 4 (9.76%) Hyper-V Engineer
3 4 (9.76%) Senior Cisco Engineer
3 4 (9.76%) Senior Cisco Network Engineer
3 4 (9.76%) Senior Cloud Engineer
3 4 (9.76%) Senior Network Engineer
3 4 (9.76%) Storage Engineer
3 4 (9.76%) Support Analyst
3 4 (9.76%) WAN Engineer
4 3 (7.32%) Service Manager
4 3 (7.32%) Team Leader
4 3 (7.32%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 1 (2.44%) Middleware
1 1 (2.44%) Software Packaging
1 1 (2.44%) Web Services
Miscellaneous
1 7 (17.07%) Analytical Skills
2 5 (12.20%) Public Cloud
3 3 (7.32%) Reinsurance
3 3 (7.32%) Self-Motivation
4 2 (4.88%) Hedge funds
4 2 (4.88%) Management Information System
4 2 (4.88%) User Experience
5 1 (2.44%) Data Centre
5 1 (2.44%) Handset
5 1 (2.44%) iPad
5 1 (2.44%) Mainframe
5 1 (2.44%) Replication
Operating Systems
1 18 (43.90%) Windows
2 10 (24.39%) Windows Server
3 6 (14.63%) Linux
4 3 (7.32%) Windows 10
5 2 (4.88%) Red Hat Enterprise Linux
5 2 (4.88%) Windows 7
6 1 (2.44%) Apple iOS
6 1 (2.44%) Unix
Processes & Methodologies
1 13 (31.71%) Problem Management
2 12 (29.27%) ITIL
3 11 (26.83%) DevOps
3 11 (26.83%) Service Delivery
4 10 (24.39%) Incident Management
4 10 (24.39%) Proactive Monitoring
5 9 (21.95%) Network Virtualisation
5 9 (21.95%) Statistics
5 9 (21.95%) Strategic Roadmap
6 8 (19.51%) Change Management
6 8 (19.51%) Computer Science
7 7 (17.07%) Continuous Improvement
7 7 (17.07%) Project Delivery
7 7 (17.07%) Service Management
8 6 (14.63%) Infrastructure Engineering
8 6 (14.63%) ITSM
8 6 (14.63%) Supplier Management
9 5 (12.20%) Fund Management
10 4 (9.76%) Load Balancing
10 4 (9.76%) Risk Management
Programming Languages
1 7 (17.07%) SQL
2 3 (7.32%) T-SQL
3 1 (2.44%) Bash Shell
3 1 (2.44%) Perl
3 1 (2.44%) PL/SQL
3 1 (2.44%) PowerShell
3 1 (2.44%) Python
3 1 (2.44%) Shell Script
Qualifications
1 14 (34.15%) Degree
2 9 (21.95%) CCNA
2 9 (21.95%) Cisco Certification
3 4 (9.76%) Microsoft Certification
4 2 (4.88%) ITIL Certification
5 1 (2.44%) Computer Science Degree
Quality Assurance & Compliance
1 5 (12.20%) PMO
2 2 (4.88%) GDPR
System Software
1 10 (24.39%) Active Directory
2 4 (9.76%) Hyper-V
2 4 (9.76%) VMware Infrastructure
3 1 (2.44%) BitLocker
3 1 (2.44%) Docker
3 1 (2.44%) Firmware
3 1 (2.44%) Virtual Servers
Systems Management
1 4 (9.76%) SCCM
2 3 (7.32%) WSUS
3 1 (2.44%) Ansible
3 1 (2.44%) ITRS Geneos
3 1 (2.44%) Kubernetes
3 1 (2.44%) Microsoft Intune
Vendors
1 18 (43.90%) Microsoft
2 9 (21.95%) Blue Coat
2 9 (21.95%) CheckPoint
2 9 (21.95%) Cisco
2 9 (21.95%) Meraki
3 5 (12.20%) HP
4 4 (9.76%) Netskope
4 4 (9.76%) Oracle
4 4 (9.76%) VMware
4 4 (9.76%) Zscaler
5 3 (7.32%) Northgate
5 3 (7.32%) PeopleSoft
5 3 (7.32%) SAP
6 1 (2.44%) Apple
6 1 (2.44%) Bloomberg
6 1 (2.44%) Caplin
6 1 (2.44%) Citrix
6 1 (2.44%) McAfee
6 1 (2.44%) Mitel
6 1 (2.44%) Remedy