The median annual salary for a Technical Support Analyst was £45,000 in advertised job vacancies in the City of London during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Technical Support Analyst
London / City of London
Rank 217 256 284
Rank change year-on-year +39 +28  
Permanent jobs requiring a Technical Support Analyst 6 11 33
As % of all permanent IT jobs advertised in the City of London 0.12% 0.16% 0.33%
As % of the Job Titles category 0.12% 0.16% 0.34%
Number of salaries quoted 6 11 26
Median salary £45,000 £36,500 £50,000
Median salary % change year-on-year +23.28% -27.00%  
90% offered a salary of more than £34,000 £28,000 £39,500
10% offered a salary of more than £55,000 £37,500 £53,750
UK excluding London median salary £23,500 £28,000 £29,000
% change year-on-year -16.07% -3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4809 6702 9653
As % of all permanent IT job vacancies advertised in the City of London 95.93% 95.54% 95.47%
Number of salaries quoted 4416 5986 8221
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £34,075 £35,000 £33,500
10% offered a salary of more than £85,000 £77,500 £81,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the City of London

Technical Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the City of London.

Salary trend for Technical Support Analyst in the City of London

Technical Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Technical Support Analyst in the City of London over the 3 months to 22 March 2017.

Salary histogram for Technical Support Analyst in the City of London

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 22 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Technical Support Analyst in the job title.

1 7 (53.85%) SQL
1 7 (53.85%) Windows
1 7 (53.85%) Finance
2 6 (46.15%) MS Excel
3 5 (38.46%) Microsoft
4 4 (30.77%) ITIL
4 4 (30.77%) Project Management
4 4 (30.77%) Business Analysis
5 3 (23.08%) Office 365
5 3 (23.08%) Management Information System
5 3 (23.08%) MS Office
5 3 (23.08%) XML
6 2 (15.38%) SQL Server
6 2 (15.38%) PRINCE2
6 2 (15.38%) Unix
6 2 (15.38%) TCP/IP
6 2 (15.38%) CRM
6 2 (15.38%) Data Warehouse
6 2 (15.38%) MS Visio
6 2 (15.38%) Active Directory
6 2 (15.38%) Citrix
6 2 (15.38%) Apple
6 2 (15.38%) Intranet
6 2 (15.38%) Middleware
6 2 (15.38%) Windows Server 2008
6 2 (15.38%) XenApp
6 2 (15.38%) XenDesktop
6 2 (15.38%) MS PowerPoint
6 2 (15.38%) Degree
6 2 (15.38%) Mandarin Language

Technical Support Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Exchange Server 2010
1 1 (7.69%) MS Exchange
Applications
1 6 (46.15%) MS Excel
2 3 (23.08%) MS Office
3 2 (15.38%) MS PowerPoint
3 2 (15.38%) MS Visio
4 1 (7.69%) AutoCAD
4 1 (7.69%) Pro/ENGINEER
4 1 (7.69%) PTC Creo
4 1 (7.69%) Vectorworks
Cloud Services
1 3 (23.08%) Office 365
2 1 (7.69%) Adobe Creative Cloud
2 1 (7.69%) G Suite
Communications & Networking
1 2 (15.38%) Intranet
1 2 (15.38%) TCP/IP
2 1 (7.69%) DHCP
2 1 (7.69%) DNS
2 1 (7.69%) FTP
2 1 (7.69%) Wireless
Database & Business Intelligence
1 2 (15.38%) Data Warehouse
1 2 (15.38%) Relational Database
1 2 (15.38%) SQL Server
General
1 7 (53.85%) Finance
2 2 (15.38%) Legal
2 2 (15.38%) Mandarin Language
Libraries, Frameworks & Software Standards
1 3 (23.08%) XML
2 2 (15.38%) Middleware
Miscellaneous
1 3 (23.08%) Management Information System
2 1 (7.69%) Analytical Skills
Operating Systems
1 7 (53.85%) Windows
2 2 (15.38%) Unix
2 2 (15.38%) Windows Server
2 2 (15.38%) Windows Server 2008
2 2 (15.38%) Windows Server 2012
3 1 (7.69%) Android
3 1 (7.69%) Apple iOS
3 1 (7.69%) Linux
3 1 (7.69%) Mac OS X
3 1 (7.69%) Mac OS X Server
3 1 (7.69%) Windows 10
3 1 (7.69%) Windows 7
3 1 (7.69%) Windows 8
Processes & Methodologies
1 4 (30.77%) Business Analysis
1 4 (30.77%) ITIL
1 4 (30.77%) Project Management
2 2 (15.38%) Agile Software Development
2 2 (15.38%) Analytics
2 2 (15.38%) Business Analytics
2 2 (15.38%) Contract Management
2 2 (15.38%) CRM
2 2 (15.38%) Mentoring
2 2 (15.38%) PRINCE2
2 2 (15.38%) Problem Management
2 2 (15.38%) Regression Testing
2 2 (15.38%) SDLC
2 2 (15.38%) User Acceptance Testing
3 1 (7.69%) CAD
3 1 (7.69%) High-Frequency Trading
3 1 (7.69%) Presales
3 1 (7.69%) Technical Architecture
Programming Languages
1 7 (53.85%) SQL
2 1 (7.69%) Java
2 1 (7.69%) PowerShell
Qualifications
1 2 (15.38%) Degree
System Software
1 2 (15.38%) Active Directory
1 2 (15.38%) XenApp
1 2 (15.38%) XenDesktop
2 1 (7.69%) vSphere
Vendors
1 5 (38.46%) Microsoft
2 2 (15.38%) Apple
2 2 (15.38%) Citrix
2 2 (15.38%) iManage
2 2 (15.38%) VMware
3 1 (7.69%) Adobe
3 1 (7.69%) AppSense
3 1 (7.69%) Google
3 1 (7.69%) Meraki
3 1 (7.69%) Rackspace
3 1 (7.69%) Synology