Period
to 10 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 10 December 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Central London > City of London
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 268 218 285
Rank change year-on-year -50 +67 +13
Permanent jobs citing ITSM 74 103 53
As % of all permanent IT jobs advertised in the City of London 0.69% 1.00% 0.47%
As % of the Processes & Methodologies category 0.75% 1.08% 0.51%
Number of salaries quoted 61 88 51
City of London median annual salary £55,000 £51,250 £60,000
Median salary % change year-on-year +7.32% -14.58% +9.09%
10th Percentile £26,250 £32,500 £29,000
90th Percentile £77,500 £72,625 £77,500
Central London median annual salary £47,000 £52,500 £48,750
% change year-on-year -10.48% +7.69% -11.36%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,888 9,554 10,314
As % of all permanent IT jobs advertised in the City of London 91.83% 92.76% 90.98%
Number of salaries quoted 8,850 8,629 9,394
City of London median annual salary £65,000 £60,000 £59,000
Median salary % change year-on-year +8.33% +1.69% +2.61%
10th Percentile £36,250 £36,250 £35,000
90th Percentile £95,000 £95,000 £90,000
Central London median annual salary £63,000 £60,000 £57,500
% change year-on-year +5.00% +4.35% -

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 6 months to 10 December 2018.

Salary histogram for ITSM in the City of London

ITSM
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the City of London region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 £50,000 -
ITSM
Central London

For the 6 months to 10 December 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ITSM.

1 46 (62.16%) Service Management
2 40 (54.05%) ITIL
3 32 (43.24%) Windows
4 23 (31.08%) Finance
5 22 (29.73%) Active Directory
6 20 (27.03%) Microsoft
7 19 (25.68%) Banking
8 16 (21.62%) Microsoft Office
8 16 (21.62%) Firewall
8 16 (21.62%) Windows 10
9 15 (20.27%) Windows Server
9 15 (20.27%) Service Delivery
10 14 (18.92%) VMware
10 14 (18.92%) VMware Infrastructure
11 13 (17.57%) Configuration Management
11 13 (17.57%) SharePoint
11 13 (17.57%) Problem-Solving
12 12 (16.22%) Office 365
13 11 (14.86%) ServiceNow
14 10 (13.51%) SLA
14 10 (13.51%) Microsoft PowerPoint
15 9 (12.16%) Agile Software Development
15 9 (12.16%) Windows Server 2008
15 9 (12.16%) Windows 7
15 9 (12.16%) Linux
15 9 (12.16%) Project Management
15 9 (12.16%) DevOps
16 8 (10.81%) ITIL V3
16 8 (10.81%) Data Centre
16 8 (10.81%) Management Information System

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.57%) SharePoint
2 3 (4.05%) MS Exchange
3 2 (2.70%) Exchange Server 2010
3 2 (2.70%) Skype for Business
4 1 (1.35%) Apache
4 1 (1.35%) CMS
4 1 (1.35%) Exchange Server 2013
4 1 (1.35%) IIS
4 1 (1.35%) OpenStack
4 1 (1.35%) SharePoint Server
4 1 (1.35%) Tomcat
4 1 (1.35%) WebSphere
Applications
1 16 (21.62%) Microsoft Office
2 10 (13.51%) Microsoft PowerPoint
3 4 (5.41%) Microsoft Excel
4 1 (1.35%) MS Visio
Business Applications
1 5 (6.76%) Remedy ITSM
2 2 (2.70%) Dynamics CRM
3 1 (1.35%) Dynamics NAV
3 1 (1.35%) Infor M3
Cloud Services
1 12 (16.22%) Office 365
2 7 (9.46%) Microsoft Azure
3 5 (6.76%) Azure Active Directory
4 2 (2.70%) Amazon AWS
4 2 (2.70%) Mimecast
5 1 (1.35%) Cloud Computing
5 1 (1.35%) OpenShift
Communications & Networking
1 16 (21.62%) Firewall
2 8 (10.81%) Wireless
3 7 (9.46%) Network Security
3 7 (9.46%) VoIP
3 7 (9.46%) VPN
4 6 (8.11%) LAN
4 6 (8.11%) TCP/IP
4 6 (8.11%) WAN
5 5 (6.76%) PBX
6 4 (5.41%) Cisco ASA
6 4 (5.41%) Cisco IOS
6 4 (5.41%) Cisco Nexus
6 4 (5.41%) DMZ
6 4 (5.41%) DNS
6 4 (5.41%) NX-OS
6 4 (5.41%) Skype
6 4 (5.41%) Wi-Fi
6 4 (5.41%) Wireshark
6 4 (5.41%) WLAN
7 2 (2.70%) Remote Desktop
Database & Business Intelligence
1 4 (5.41%) SQL Server
2 1 (1.35%) Big Data
2 1 (1.35%) Data Warehouse
2 1 (1.35%) PostgreSQL
2 1 (1.35%) SQL Server Reporting Services
Development Applications
1 1 (1.35%) Jenkins
1 1 (1.35%) MSI
General
1 23 (31.08%) Finance
2 19 (25.68%) Banking
3 4 (5.41%) Financial Institution
3 4 (5.41%) Law
3 4 (5.41%) Telecoms
4 2 (2.70%) Mandarin Language
4 2 (2.70%) Marketing
4 2 (2.70%) Retail
5 1 (1.35%) Advertising
5 1 (1.35%) Back Office
5 1 (1.35%) Legal
5 1 (1.35%) Manufacturing
5 1 (1.35%) Private Banking
Job Titles
1 15 (20.27%) Analyst
2 10 (13.51%) Service Manager
3 9 (12.16%) IT Manager
3 9 (12.16%) Service Analyst
4 8 (10.81%) Service Desk Analyst
5 6 (8.11%) Configuration Manager
5 6 (8.11%) Consultant
6 4 (5.41%) Network Engineer
7 3 (4.05%) Desktop Support
7 3 (4.05%) IT Engineer
7 3 (4.05%) IT Support
7 3 (4.05%) ITIL Manager
7 3 (4.05%) ITIL Service Manager
7 3 (4.05%) ITSM Consultant
7 3 (4.05%) Network Security Engineer
7 3 (4.05%) Security Engineer
7 3 (4.05%) Support Analyst
8 2 (2.70%) Business Manager
8 2 (2.70%) DevOps Manager
8 2 (2.70%) IT Analyst
Libraries, Frameworks & Software Standards
1 1 (1.35%) .NET
1 1 (1.35%) J2EE
1 1 (1.35%) Middleware
1 1 (1.35%) REST
1 1 (1.35%) SOAP
1 1 (1.35%) WebSphere MQ
Miscellaneous
1 8 (10.81%) CMDB
1 8 (10.81%) Data Centre
1 8 (10.81%) Management Information System
2 7 (9.46%) Analytical Skills
2 7 (9.46%) Self-Motivation
3 4 (5.41%) Hedge funds
3 4 (5.41%) PKI
3 4 (5.41%) Video Conferencing
4 2 (2.70%) Driving Licence
4 2 (2.70%) iPhone
4 2 (2.70%) Mainframe
4 2 (2.70%) Mobile Banking
4 2 (2.70%) Online Banking
5 1 (1.35%) Enterprise Software
5 1 (1.35%) iPad
5 1 (1.35%) Public Cloud
5 1 (1.35%) Security Operations Centre
Operating Systems
1 32 (43.24%) Windows
2 16 (21.62%) Windows 10
3 15 (20.27%) Windows Server
4 9 (12.16%) Linux
4 9 (12.16%) Windows 7
4 9 (12.16%) Windows Server 2008
5 6 (8.11%) Windows Server 2003
6 4 (5.41%) Windows Server 2012
7 2 (2.70%) Mac OS X
7 2 (2.70%) Windows 8
8 1 (1.35%) Apple iOS
8 1 (1.35%) Mac OS
8 1 (1.35%) Mac OS X Server
8 1 (1.35%) Red Hat Enterprise Linux
8 1 (1.35%) Unix
8 1 (1.35%) VMS
Processes & Methodologies
1 46 (62.16%) Service Management
2 40 (54.05%) ITIL
3 15 (20.27%) Service Delivery
4 13 (17.57%) Configuration Management
4 13 (17.57%) Problem-Solving
5 9 (12.16%) Agile Software Development
5 9 (12.16%) DevOps
5 9 (12.16%) Project Management
6 8 (10.81%) Business Development
6 8 (10.81%) ITIL V3
7 7 (9.46%) Change Management
7 7 (9.46%) Computer Science
7 7 (9.46%) Time Management
8 6 (8.11%) Cybersecurity
8 6 (8.11%) ERP
8 6 (8.11%) Root Cause Analysis
9 5 (6.76%) Asset Management
9 5 (6.76%) Incident Management
9 5 (6.76%) IT Strategy
9 5 (6.76%) Problem Management
Programming Languages
1 3 (4.05%) PowerShell
1 3 (4.05%) SQL
2 2 (2.70%) C
2 2 (2.70%) Python
3 1 (1.35%) Bash Shell
3 1 (1.35%) Java
3 1 (1.35%) VB
Qualifications
1 6 (8.11%) Cisco Certification
1 6 (8.11%) ITIL Certification
2 5 (6.76%) CCNA
2 5 (6.76%) CCSA
2 5 (6.76%) CISSP
3 4 (5.41%) CCDA
3 4 (5.41%) CCDP
3 4 (5.41%) CCNP
3 4 (5.41%) ITIL Foundation Certificate
4 2 (2.70%) Computer Science Degree
4 2 (2.70%) Degree
4 2 (2.70%) MCP
4 2 (2.70%) MCSE
4 2 (2.70%) Microsoft Certification
5 1 (1.35%) CISA
5 1 (1.35%) DBS Check
5 1 (1.35%) PRINCE2 Certification
5 1 (1.35%) RHCE
5 1 (1.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (13.51%) SLA
2 4 (5.41%) ISO/IEC 27001
3 3 (4.05%) QA
4 1 (1.35%) ISO 22301
4 1 (1.35%) ISO 9001
4 1 (1.35%) ISO/IEC 20000
System Software
1 22 (29.73%) Active Directory
2 14 (18.92%) VMware Infrastructure
3 3 (4.05%) VMware Workstation
4 2 (2.70%) Microsoft App-V
5 1 (1.35%) Docker
5 1 (1.35%) Hyper-V
5 1 (1.35%) NFS
5 1 (1.35%) Terminal Server
5 1 (1.35%) VMware ESXi
5 1 (1.35%) vSphere
5 1 (1.35%) XenApp
5 1 (1.35%) XenDesktop
5 1 (1.35%) XenServer
Systems Management
1 4 (5.41%) SCCM
1 4 (5.41%) SolarWinds Orion
1 4 (5.41%) TrustSec
2 3 (4.05%) Nessus
3 2 (2.70%) Ansible
3 2 (2.70%) Puppet
3 2 (2.70%) SCOM
3 2 (2.70%) vCenter Server
4 1 (1.35%) Opscode Chef
4 1 (1.35%) QRadar
4 1 (1.35%) Red Hat Satellite
4 1 (1.35%) Single Sign-On
4 1 (1.35%) vRealize
Vendors
1 20 (27.03%) Microsoft
2 14 (18.92%) VMware
3 11 (14.86%) ServiceNow
4 8 (10.81%) Citrix
5 7 (9.46%) Cisco
6 5 (6.76%) CheckPoint
6 5 (6.76%) Remedy
7 4 (5.41%) Apple
7 4 (5.41%) Infoblox
7 4 (5.41%) Riverbed
7 4 (5.41%) SolarWinds
8 3 (4.05%) Qualys
8 3 (4.05%) Splunk
9 2 (2.70%) BMC
9 2 (2.70%) Ivanti
9 2 (2.70%) Mitel
9 2 (2.70%) Snow
10 1 (1.35%) MicroStrategy
10 1 (1.35%) NetApp
10 1 (1.35%) Red Hat