The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 23 April 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
London / City of London
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 182 189 247
Rank change year-on-year +7 +58  
Permanent jobs citing ITSM 51 87 77
As % of all permanent IT jobs advertised in the City of London 0.95% 1.21% 0.73%
As % of the Processes & Methodologies category 1.06% 1.34% 0.82%
Number of salaries quoted 45 80 61
Median salary £57,500 £47,500 £52,500
Median salary % change year-on-year +21.05% -9.52%  
90% offered a salary of more than £42,000 £32,500 £33,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London median salary £47,500 £43,500 £42,500
% change year-on-year +9.19% +2.35%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process and methodology skills.

Process & Methodology Skills
City of London
Permanent job vacancies with a requirement for process and methodology skills 4827 6509 9363
As % of all permanent IT job vacancies advertised in the City of London 90.22% 90.83% 88.46%
Number of salaries quoted 4374 5837 7875
Median salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.16% +4.34%  
90% offered a salary of more than £42,500 £40,000 £37,500
10% offered a salary of more than £85,000 £82,500 £85,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 3 months to 23 April 2017.

Salary histogram for ITSM in the City of London

For the 6 months to 23 April 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for ITSM.

1 76 (87.36%) ITIL
2 71 (81.61%) Service Management
3 30 (34.48%) Service Delivery
4 28 (32.18%) Finance
5 27 (31.03%) Microsoft
6 25 (28.74%) Project Management
7 24 (27.59%) Problem Management
8 22 (25.29%) ITIL V3
9 20 (22.99%) SLA
9 20 (22.99%) SQL
10 19 (21.84%) Continuous Improvement
11 17 (19.54%) Active Directory
11 17 (19.54%) Incident Management
12 15 (17.24%) Windows
13 14 (16.09%) Change Management
14 13 (14.94%) Quality Management
15 12 (13.79%) Microsoft Excel
15 12 (13.79%) Root Cause Analysis
16 11 (12.64%) Analytical Skills
16 11 (12.64%) Fintech
16 11 (12.64%) Microsoft PowerPoint
16 11 (12.64%) Agile Software Development
17 10 (11.49%) Degree
18 9 (10.34%) VMware
18 9 (10.34%) Sun
18 9 (10.34%) Business Analysis
18 9 (10.34%) User Experience
18 9 (10.34%) Trend Analysis
19 8 (9.20%) Process Improvement
19 8 (9.20%) Data Centre

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.75%) SharePoint
2 4 (4.60%) MS Exchange
3 2 (2.30%) Confluence
3 2 (2.30%) Exchange Server 2013
4 1 (1.15%) Blackberry Enterprise Server
4 1 (1.15%) Exchange Server 2010
4 1 (1.15%) Skype for Business
Applications
1 12 (13.79%) Microsoft Excel
2 11 (12.64%) Microsoft PowerPoint
3 8 (9.20%) Microsoft Office
4 2 (2.30%) Spreadsheet
Business Applications
1 4 (4.60%) Remedy ITSM
2 3 (3.45%) MetaTrader
3 2 (2.30%) HFM
4 1 (1.15%) Dynamics CRM
4 1 (1.15%) Remedy AR System
Cloud Services
1 5 (5.75%) Office 365
2 2 (2.30%) Microsoft Azure
2 2 (2.30%) SaaS
3 1 (1.15%) G Suite
Communications & Networking
1 7 (8.05%) LAN
1 7 (8.05%) WAN
2 5 (5.75%) SAN
3 4 (4.60%) Firewall
3 4 (4.60%) VPN
4 3 (3.45%) HTTP
4 3 (3.45%) Internet
4 3 (3.45%) IP Telephony
4 3 (3.45%) LDAP
4 3 (3.45%) TCP/IP
5 2 (2.30%) Cisco ASA
5 2 (2.30%) DNS
5 2 (2.30%) Intranet
5 2 (2.30%) iSCSI
5 2 (2.30%) Wireless
6 1 (1.15%) Cisco Nexus
6 1 (1.15%) DHCP
6 1 (1.15%) Intrusion Detection
6 1 (1.15%) Skype
6 1 (1.15%) VoIP
Database & Business Intelligence
1 8 (9.20%) SQL Server
1 8 (9.20%) SQL Server Integration Services
1 8 (9.20%) SQL Server Reporting Services
2 7 (8.05%) Relational Database
3 3 (3.45%) Data Warehouse
4 2 (2.30%) SQL Server 2008
5 1 (1.15%) Azure SQL Database
5 1 (1.15%) BusinessObjects
5 1 (1.15%) OLAP
5 1 (1.15%) Power BI
5 1 (1.15%) QlikView
5 1 (1.15%) RDBMS
5 1 (1.15%) SQL Server 2012
5 1 (1.15%) SQL Server 2016
5 1 (1.15%) SQL Server Analysis Services
Development Applications
1 3 (3.45%) JIRA
2 2 (2.30%) Bitbucket
3 1 (1.15%) Sonatype Nexus
3 1 (1.15%) Team Foundation Server
3 1 (1.15%) Visual Studio
General
1 28 (32.18%) Finance
2 6 (6.90%) Law
3 5 (5.75%) Legal
4 4 (4.60%) Banking
4 4 (4.60%) Financial Institution
4 4 (4.60%) Marketing
5 2 (2.30%) Advertising
5 2 (2.30%) Telecoms
6 1 (1.15%) Investment Banking
Job Titles
1 21 (24.14%) Analyst
2 17 (19.54%) Service Manager
3 16 (18.39%) Service Analyst
4 10 (11.49%) Developer
4 10 (11.49%) Services Delivery Analyst
5 9 (10.34%) ITIL Service Analyst
6 7 (8.05%) SQL Developer
7 6 (6.90%) Applications Support
8 5 (5.75%) Consultant
8 5 (5.75%) Infrastructure Manager
8 5 (5.75%) Infrastructure Services Manager
8 5 (5.75%) IT Manager
8 5 (5.75%) Service Desk Analyst
9 4 (4.60%) Database Developer
9 4 (4.60%) Service Desk Manager
9 4 (4.60%) SQL Database Developer
9 4 (4.60%) SSIS Developer
9 4 (4.60%) SSRS Developer
9 4 (4.60%) Support Analyst
9 4 (4.60%) Support Manager
Libraries, Frameworks & Software Standards
1 6 (6.90%) CSS
1 6 (6.90%) HTML
2 4 (4.60%) Ajax
2 4 (4.60%) XML
3 3 (3.45%) FIX Protocol
4 2 (2.30%) .NET
4 2 (2.30%) AngularJS
4 2 (2.30%) D3.js
4 2 (2.30%) Django
4 2 (2.30%) Highcharts JS
4 2 (2.30%) HTML5
4 2 (2.30%) jQuery
5 1 (1.15%) MDX
5 1 (1.15%) SOAP
Miscellaneous
1 11 (12.64%) Analytical Skills
1 11 (12.64%) Fintech
2 9 (10.34%) User Experience
3 8 (9.20%) Data Centre
4 7 (8.05%) Management Information System
5 3 (3.45%) Blackberry
5 3 (3.45%) CMDB
5 3 (3.45%) Hedge funds
6 2 (2.30%) Reinsurance
6 2 (2.30%) Replication
6 2 (2.30%) Virtual Team
7 1 (1.15%) Blog
7 1 (1.15%) Clustering
7 1 (1.15%) Data Protection Act
7 1 (1.15%) Data Structures
7 1 (1.15%) Foreign Exchange (FX)
7 1 (1.15%) NHS
7 1 (1.15%) RSA SecurID
7 1 (1.15%) Smartphone
7 1 (1.15%) Taxonomies
Operating Systems
1 15 (17.24%) Windows
2 6 (6.90%) Unix
2 6 (6.90%) Windows Server
3 5 (5.75%) Windows 7
4 4 (4.60%) Windows Server 2012
5 3 (3.45%) Windows 10
6 2 (2.30%) Linux
6 2 (2.30%) Windows Server 2008
7 1 (1.15%) Android
7 1 (1.15%) Apple iOS
7 1 (1.15%) Red Hat Enterprise Linux
7 1 (1.15%) Windows Mobile
7 1 (1.15%) Windows Server 2003
Processes & Methodologies
1 76 (87.36%) ITIL
2 71 (81.61%) Service Management
3 30 (34.48%) Service Delivery
4 25 (28.74%) Project Management
5 24 (27.59%) Problem Management
6 22 (25.29%) ITIL V3
7 19 (21.84%) Continuous Improvement
8 17 (19.54%) Incident Management
9 14 (16.09%) Change Management
10 13 (14.94%) Quality Management
11 12 (13.79%) Root Cause Analysis
12 11 (12.64%) Agile Software Development
13 9 (10.34%) Business Analysis
13 9 (10.34%) Trend Analysis
14 8 (9.20%) Disaster Recovery
14 8 (9.20%) Process Improvement
15 7 (8.05%) ETL
15 7 (8.05%) PRINCE2
16 6 (6.90%) Configuration Management
16 6 (6.90%) Translating Business Requirements
Programming Languages
1 20 (22.99%) SQL
2 8 (9.20%) T-SQL
3 6 (6.90%) JavaScript
4 3 (3.45%) C#
4 3 (3.45%) Java
4 3 (3.45%) Perl
4 3 (3.45%) Python
4 3 (3.45%) Shell Script
5 1 (1.15%) Data Analysis Expressions (DAX)
5 1 (1.15%) PHP
5 1 (1.15%) PowerShell
5 1 (1.15%) VBA
Qualifications
1 10 (11.49%) Degree
2 4 (4.60%) ITIL Certification
3 3 (3.45%) PMI Certification
3 3 (3.45%) PMP
3 3 (3.45%) PRINCE2 Practitioner
3 3 (3.45%) SC Cleared
3 3 (3.45%) Security Cleared
4 2 (2.30%) ITIL Foundation Certificate
4 2 (2.30%) Microsoft Certification
5 1 (1.15%) BPSS Clearance
5 1 (1.15%) CASP
5 1 (1.15%) CCA
5 1 (1.15%) CCNA
5 1 (1.15%) Cisco Certification
5 1 (1.15%) CISM
5 1 (1.15%) CISSP
5 1 (1.15%) Citrix Certification
5 1 (1.15%) CompTIA Security+
5 1 (1.15%) MCSA
5 1 (1.15%) PRINCE2 Certification
Quality Assurance & Compliance
1 20 (22.99%) SLA
2 6 (6.90%) Data Quality
3 4 (4.60%) COBIT
4 2 (2.30%) QA
5 1 (1.15%) Cyber Essentials
5 1 (1.15%) ISO/IEC 27001
5 1 (1.15%) PCI DSS
5 1 (1.15%) PMO
5 1 (1.15%) Sarbanes-Oxley
System Software
1 17 (19.54%) Active Directory
2 4 (4.60%) VMware Infrastructure
2 4 (4.60%) vSphere
3 2 (2.30%) Hyper-V
4 1 (1.15%) XenApp
4 1 (1.15%) XenDesktop
Systems Management
1 2 (2.30%) SCCM
2 1 (1.15%) Failover Clustering
2 1 (1.15%) McAfee ePO
2 1 (1.15%) Nessus
2 1 (1.15%) NetBackup
2 1 (1.15%) PowerCLI
2 1 (1.15%) SCOM
2 1 (1.15%) Trend Micro Deep Security
2 1 (1.15%) vRealize
Vendors
1 27 (31.03%) Microsoft
2 9 (10.34%) Sun
2 9 (10.34%) VMware
3 8 (9.20%) Cisco
4 7 (8.05%) RedGate
4 7 (8.05%) ServiceNow
5 6 (6.90%) Citrix
6 5 (5.75%) Apple
7 4 (4.60%) CheckPoint
7 4 (4.60%) HP
7 4 (4.60%) Remedy
8 3 (3.45%) iManage
8 3 (3.45%) SunGard
8 3 (3.45%) Veeam
9 2 (2.30%) 3PAR
9 2 (2.30%) BMC
9 2 (2.30%) IFS
9 2 (2.30%) Intel Security
9 2 (2.30%) SAP
9 2 (2.30%) Symantec
City, London
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + excellent benefits
Posted: Yesterday
City, London
Spencer Rose
Salary: From £70,000 to £80,000 per annum
Posted: 3 days ago
City, London
Accenture
Salary: Competitive
Posted: 4 days ago
City, London
ANSON MCCADE
Salary: £55,000 - £75,000
Posted: Yesterday
City, London
TEKsystems
Salary: £40000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 5 days ago
City of London
Interquest - IQ Tech
Salary: £75000 - £80000 per annum + Bonus & Benefits
Posted: 5 days ago
City, London
Charles Taylor plc
Salary: Market related
Posted: 3 days ago
City, London
ComputAppoint
Salary: £50000 - £55000 per annum
Posted: 4 days ago