Period
to 16 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 January 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Central London > City of London
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 230 290 275
Rank change year-on-year +60 -15 +57
Permanent jobs citing ITSM 102 49 113
As % of all permanent IT jobs advertised in the City of London 0.98% 0.46% 0.79%
As % of the Processes & Methodologies category 1.09% 0.52% 0.88%
Number of salaries quoted 88 47 109
City of London median annual salary £52,500 £50,000 £55,000
Median salary % change year-on-year +5.00% -9.09% +0.46%
10th Percentile £37,925 £29,000 £33,800
90th Percentile £72,625 £69,250 £78,750
Central London median annual salary £52,500 £43,500 £52,500
% change year-on-year +20.69% -17.14% +2.44%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,398 9,510 12,788
As % of all permanent IT jobs advertised in the City of London 90.75% 89.25% 89.58%
Number of salaries quoted 8,392 8,656 11,244
City of London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £36,250 £36,000 £35,000
90th Percentile £95,000 £92,500 £90,000
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 6 months to 16 January 2018.

Salary histogram for ITSM in the City of London

For the 6 months to 16 January 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for ITSM.

1 84 (82.35%) ITIL
2 66 (64.71%) Service Management
3 49 (48.04%) Finance
4 38 (37.25%) Service Delivery
5 31 (30.39%) SQL
6 28 (27.45%) Windows
6 28 (27.45%) Root Cause Analysis
7 26 (25.49%) Java
8 23 (22.55%) Active Directory
9 21 (20.59%) FIX Protocol
10 19 (18.63%) Microsoft Office
11 16 (15.69%) Project Management
12 14 (13.73%) MS Exchange
13 13 (12.75%) JavaScript
13 13 (12.75%) Change Management
13 13 (12.75%) Exchange Server 2010
13 13 (12.75%) Exchange Server 2013
13 13 (12.75%) DevOps
14 12 (11.76%) PowerShell
14 12 (11.76%) C#
14 12 (11.76%) Configuration Management
15 11 (10.78%) Web Services
16 10 (9.80%) Agile Software Development
16 10 (9.80%) XML
16 10 (9.80%) JIRA
16 10 (9.80%) Release Management
17 9 (8.82%) Remedy ITSM
17 9 (8.82%) Degree
17 9 (8.82%) SolarWinds
17 9 (8.82%) SQL Server

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (13.73%) MS Exchange
2 13 (12.75%) Exchange Server 2010
2 13 (12.75%) Exchange Server 2013
3 9 (8.82%) IIS
4 6 (5.88%) Confluence
4 6 (5.88%) Tomcat
5 2 (1.96%) SharePoint
6 1 (0.98%) WordPress
Applications
1 19 (18.63%) Microsoft Office
2 3 (2.94%) Microsoft Excel
3 2 (1.96%) Microsoft PowerPoint
Business Applications
1 9 (8.82%) Remedy ITSM
2 6 (5.88%) MetaTrader
3 1 (0.98%) Dynamics CRM
3 1 (0.98%) Infor M3
Cloud Services
1 6 (5.88%) Office 365
2 3 (2.94%) Microsoft Azure
2 3 (2.94%) SaaS
3 1 (0.98%) Amazon AWS
3 1 (0.98%) Salesforce Sales Cloud
3 1 (0.98%) Twilio
Communications & Networking
1 9 (8.82%) Internet
2 6 (5.88%) NetScaler
3 4 (3.92%) LAN
3 4 (3.92%) WAN
4 3 (2.94%) SAN
5 2 (1.96%) VPN
6 1 (0.98%) Cisco ASA
6 1 (0.98%) Cisco IOS
6 1 (0.98%) DHCP
6 1 (0.98%) DNS
6 1 (0.98%) Firewall
6 1 (0.98%) IP Telephony
6 1 (0.98%) SSL
6 1 (0.98%) TCP/IP
Database & Business Intelligence
1 9 (8.82%) SQL Server
2 6 (5.88%) SQL Server 2012
3 1 (0.98%) Data Warehouse
3 1 (0.98%) Relational Database
Development Applications
1 10 (9.80%) JIRA
2 8 (7.84%) Eclipse
2 8 (7.84%) Team Foundation Server
3 7 (6.86%) Git (software)
3 7 (6.86%) NuGet
3 7 (6.86%) TeamCity
3 7 (6.86%) Visual Studio
4 6 (5.88%) Ant
4 6 (5.88%) Fiddler
4 6 (5.88%) IntelliJ
4 6 (5.88%) Maven
4 6 (5.88%) ReSharper
General
1 49 (48.04%) Finance
2 4 (3.92%) Financial Institution
3 3 (2.94%) Banking
4 2 (1.96%) Investment Banking
4 2 (1.96%) Telecoms
5 1 (0.98%) Advertising
5 1 (0.98%) Back Office
5 1 (0.98%) Law
5 1 (0.98%) Legal
5 1 (0.98%) Retail
Job Titles
1 22 (21.57%) Applications Support
2 21 (20.59%) Support Engineer
3 20 (19.61%) Team Leader
4 17 (16.67%) Applications Engineer
4 17 (16.67%) Applications Support Engineer
5 13 (12.75%) Service Manager
6 11 (10.78%) Consultant
7 10 (9.80%) Service Desk Team Leader
8 8 (7.84%) Analyst
8 8 (7.84%) Applications Manager
9 7 (6.86%) Desktop Support
9 7 (6.86%) DevOps Engineer
9 7 (6.86%) IT Manager
9 7 (6.86%) ITSM Consultant
9 7 (6.86%) Support Team Leader
10 6 (5.88%) IT Services Manager
11 5 (4.90%) Commercial Manager
11 5 (4.90%) Desktop Team Leader
11 5 (4.90%) Infrastructure Support
12 4 (3.92%) Infrastructure Support Specialist
Libraries, Frameworks & Software Standards
1 21 (20.59%) FIX Protocol
2 11 (10.78%) Web Services
3 10 (9.80%) XML
4 8 (7.84%) .NET
5 7 (6.86%) JSON
5 7 (6.86%) REST
5 7 (6.86%) SOAP
6 6 (5.88%) ActiveMQ
6 6 (5.88%) ASP.NET
6 6 (5.88%) ASP.NET MVC
6 6 (5.88%) ASP.NET Web API
6 6 (5.88%) TIBCO EMS
7 4 (3.92%) Ajax
8 3 (2.94%) HTML
9 1 (0.98%) SAML
Miscellaneous
1 8 (7.84%) Computer Science
2 7 (6.86%) User Experience
3 4 (3.92%) Hedge funds
4 3 (2.94%) Analytical Skills
4 3 (2.94%) CMDB
4 3 (2.94%) Reinsurance
5 2 (1.96%) Data Centre
5 2 (1.96%) Fintech
5 2 (1.96%) iPhone
5 2 (1.96%) Private Cloud
5 2 (1.96%) Video Conferencing
6 1 (0.98%) Blackberry
6 1 (0.98%) BYOD
6 1 (0.98%) Grid Computing
6 1 (0.98%) Management Information System
6 1 (0.98%) Public Cloud
6 1 (0.98%) Replication
6 1 (0.98%) Smartphone
6 1 (0.98%) Tandem
Operating Systems
1 28 (27.45%) Windows
2 9 (8.82%) Linux
2 9 (8.82%) Windows Server
3 7 (6.86%) Windows Server 2012
4 6 (5.88%) CentOS
4 6 (5.88%) Windows 7
5 3 (2.94%) Windows Server 2008
6 2 (1.96%) Windows 10
7 1 (0.98%) Android
7 1 (0.98%) Apple iOS
7 1 (0.98%) Mac OS X
7 1 (0.98%) Unix
Processes & Methodologies
1 84 (82.35%) ITIL
2 66 (64.71%) Service Management
3 38 (37.25%) Service Delivery
4 28 (27.45%) Root Cause Analysis
5 16 (15.69%) Project Management
6 13 (12.75%) Change Management
6 13 (12.75%) DevOps
7 12 (11.76%) Configuration Management
8 10 (9.80%) Agile Software Development
8 10 (9.80%) Release Management
9 7 (6.86%) Incident Management
10 6 (5.88%) MVC
10 6 (5.88%) People Management
10 6 (5.88%) Programme Management
11 5 (4.90%) Migration
12 4 (3.92%) BCP
12 4 (3.92%) Continuous Improvement
12 4 (3.92%) Presales
12 4 (3.92%) Problem Management
12 4 (3.92%) SDLC
Programming Languages
1 31 (30.39%) SQL
2 26 (25.49%) Java
3 13 (12.75%) JavaScript
4 12 (11.76%) C#
4 12 (11.76%) PowerShell
5 9 (8.82%) Perl
6 6 (5.88%) Python
7 1 (0.98%) C
7 1 (0.98%) R
7 1 (0.98%) T-SQL
7 1 (0.98%) VBScript
Qualifications
1 9 (8.82%) Degree
2 5 (4.90%) Computer Science Degree
3 4 (3.92%) ITIL Foundation Certificate
4 2 (1.96%) MCSE
4 2 (1.96%) Microsoft Certification
5 1 (0.98%) CCIE
5 1 (0.98%) CCNP
5 1 (0.98%) Cisco Certification
5 1 (0.98%) MOS
5 1 (0.98%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (7.84%) QA
2 4 (3.92%) SLA
3 2 (1.96%) COBIT
3 2 (1.96%) Data Quality
4 1 (0.98%) PCI DSS
4 1 (0.98%) Solvency II
System Software
1 23 (22.55%) Active Directory
2 8 (7.84%) VMware Infrastructure
3 3 (2.94%) Hyper-V
4 2 (1.96%) Docker
4 2 (1.96%) Virtual Desktop
4 2 (1.96%) Virtual Machines
5 1 (0.98%) Terminal Server
Systems Management
1 6 (5.88%) Kibana
1 6 (5.88%) logstash
1 6 (5.88%) Perfmon
2 3 (2.94%) vRealize
3 2 (1.96%) Check_MK
3 2 (1.96%) Nagios
3 2 (1.96%) Opscode Chef
3 2 (1.96%) Puppet
4 1 (0.98%) Failover Clustering
4 1 (0.98%) SCCM
4 1 (0.98%) Tivoli
Vendors
1 9 (8.82%) BMC
1 9 (8.82%) Microsoft
1 9 (8.82%) Remedy
1 9 (8.82%) SolarWinds
1 9 (8.82%) VMware
2 7 (6.86%) ServiceNow
3 6 (5.88%) TIBCO
4 5 (4.90%) Bloomberg
4 5 (4.90%) Cisco
4 5 (4.90%) Reuters
5 4 (3.92%) HP
6 3 (2.94%) 3PAR
6 3 (2.94%) Brocade
6 3 (2.94%) EMC
6 3 (2.94%) IBM
6 3 (2.94%) NetApp
6 3 (2.94%) Snow
7 2 (1.96%) Citrix
7 2 (1.96%) Oracle
7 2 (1.96%) Pega