Period
to 25 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Central London > City of London
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 259 220 265
Rank change year-on-year -39 +45 +25
Permanent jobs citing ITSM 84 112 94
As % of all permanent IT jobs advertised in the City of London 0.76% 1.10% 0.77%
As % of the Processes & Methodologies category 0.82% 1.20% 0.84%
Number of salaries quoted 72 94 93
City of London median annual salary £56,875 £50,000 £61,250
Median salary % change year-on-year +13.75% -18.37% +6.52%
10th Percentile £31,000 £32,500 £31,250
90th Percentile £72,375 £72,625 £85,000
Central London median annual salary £45,000 £50,000 £58,750
% change year-on-year -10.00% -14.89% +6.82%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 10,213 9,300 11,186
As % of all permanent IT jobs advertised in the City of London 92.21% 91.54% 91.50%
Number of salaries quoted 9,098 8,390 10,237
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £37,000 £36,250 £35,000
90th Percentile £93,750 £92,500 £87,500
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 6 months to 25 September 2018.

Salary histogram for ITSM in the City of London

ITSM
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the City of London region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £43,500 -
ITSM
Central London

For the 6 months to 25 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ITSM.

1 58 (69.05%) Service Management
2 48 (57.14%) ITIL
3 42 (50.00%) Windows
4 40 (47.62%) Finance
5 36 (42.86%) Microsoft
6 30 (35.71%) Active Directory
7 24 (28.57%) ServiceNow
8 23 (27.38%) Microsoft Office
9 22 (26.19%) Firewall
9 22 (26.19%) Banking
9 22 (26.19%) Office 365
10 21 (25.00%) WAN
11 18 (21.43%) Linux
11 18 (21.43%) VMware
12 17 (20.24%) VMware Infrastructure
12 17 (20.24%) LAN
12 17 (20.24%) Wireless
12 17 (20.24%) Service Delivery
12 17 (20.24%) Configuration Management
12 17 (20.24%) Windows 10
13 16 (19.05%) Mobile Device Management
13 16 (19.05%) VPN
13 16 (19.05%) Windows 7
14 15 (17.86%) Microsoft PowerPoint
14 15 (17.86%) DNS
14 15 (17.86%) TCP/IP
14 15 (17.86%) Cisco
14 15 (17.86%) Microsoft Excel
14 15 (17.86%) Apple
14 15 (17.86%) Skype

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (15.48%) Skype for Business
2 12 (14.29%) MS Exchange
3 10 (11.90%) SharePoint
4 6 (7.14%) Tomcat
5 5 (5.95%) Confluence
5 5 (5.95%) IIS
6 1 (1.19%) Apache
6 1 (1.19%) Blackberry Enterprise Server
6 1 (1.19%) CMS
6 1 (1.19%) Exchange Server 2010
6 1 (1.19%) OpenStack
6 1 (1.19%) SharePoint Server
6 1 (1.19%) WebSphere
Applications
1 23 (27.38%) Microsoft Office
2 15 (17.86%) Microsoft Excel
2 15 (17.86%) Microsoft PowerPoint
3 1 (1.19%) MS Visio
Business Applications
1 7 (8.33%) Remedy ITSM
2 5 (5.95%) MetaTrader
3 1 (1.19%) Dynamics CRM
3 1 (1.19%) Dynamics NAV
3 1 (1.19%) Elite 3E
3 1 (1.19%) Infor M3
Cloud Services
1 22 (26.19%) Office 365
2 10 (11.90%) Slack
3 5 (5.95%) NuGet
4 4 (4.76%) Amazon AWS
4 4 (4.76%) Microsoft Azure
5 2 (2.38%) Mimecast
6 1 (1.19%) Azure Data Factory
6 1 (1.19%) Google Cloud Platform
6 1 (1.19%) OpenShift
Communications & Networking
1 22 (26.19%) Firewall
2 21 (25.00%) WAN
3 17 (20.24%) LAN
3 17 (20.24%) Wireless
4 16 (19.05%) VPN
5 15 (17.86%) DNS
5 15 (17.86%) Skype
5 15 (17.86%) TCP/IP
6 13 (15.48%) Cisco IOS
7 9 (10.71%) Network Security
8 8 (9.52%) SSL
9 7 (8.33%) FTP
9 7 (8.33%) Wi-Fi
10 6 (7.14%) Cisco ASA
10 6 (7.14%) Cisco Nexus
10 6 (7.14%) DMZ
10 6 (7.14%) NetScaler
10 6 (7.14%) NX-OS
10 6 (7.14%) Wireshark
10 6 (7.14%) WLAN
Database & Business Intelligence
1 8 (9.52%) SQL Server
2 6 (7.14%) SQL Server 2012
3 1 (1.19%) BusinessObjects
3 1 (1.19%) BusinessObjects Web Intelligence
3 1 (1.19%) Data Warehouse
3 1 (1.19%) NoSQL
3 1 (1.19%) PostgreSQL
3 1 (1.19%) Power BI
3 1 (1.19%) SQL Server 2014
3 1 (1.19%) SQL Server Analysis Services
3 1 (1.19%) SQL Server Integration Services
3 1 (1.19%) SQL Server Reporting Services
Development Applications
1 6 (7.14%) Team Foundation Server
2 5 (5.95%) Ant
2 5 (5.95%) CA Release Automation
2 5 (5.95%) Eclipse
2 5 (5.95%) Fiddler
2 5 (5.95%) Git (software)
2 5 (5.95%) IntelliJ
2 5 (5.95%) JIRA
2 5 (5.95%) Maven
2 5 (5.95%) ReSharper
2 5 (5.95%) TeamCity
2 5 (5.95%) Visual Studio
3 1 (1.19%) Jenkins
3 1 (1.19%) MSI
General
1 40 (47.62%) Finance
2 22 (26.19%) Banking
3 6 (7.14%) Telecoms
4 5 (5.95%) Back Office
4 5 (5.95%) Financial Institution
4 5 (5.95%) Law
5 2 (2.38%) Mandarin Language
5 2 (2.38%) Retail
6 1 (1.19%) Advertising
6 1 (1.19%) Legal
6 1 (1.19%) Manufacturing
Job Titles
1 28 (33.33%) Analyst
2 15 (17.86%) Desktop Support
2 15 (17.86%) Support Analyst
3 11 (13.10%) Desktop Analyst
3 11 (13.10%) Desktop Support Analyst
4 10 (11.90%) IT Manager
5 8 (9.52%) Service Analyst
6 7 (8.33%) Service Desk Analyst
6 7 (8.33%) Service Manager
7 6 (7.14%) Configuration Manager
7 6 (7.14%) DevOps Engineer
7 6 (7.14%) Network Engineer
7 6 (7.14%) Support Engineer
8 5 (5.95%) Automation Engineer
8 5 (5.95%) Network Security Engineer
8 5 (5.95%) Security Engineer
9 4 (4.76%) Architect
9 4 (4.76%) Infrastructure Support Engineer
9 4 (4.76%) Remedy Architect
9 4 (4.76%) Solutions Architect
Libraries, Frameworks & Software Standards
1 7 (8.33%) REST
1 7 (8.33%) Web Services
2 6 (7.14%) SOAP
3 5 (5.95%) .NET
3 5 (5.95%) ActiveMQ
3 5 (5.95%) ASP.NET
3 5 (5.95%) ASP.NET MVC
3 5 (5.95%) ASP.NET Web API
3 5 (5.95%) JSON
3 5 (5.95%) TIBCO EMS
3 5 (5.95%) XML
4 1 (1.19%) FIX Protocol
4 1 (1.19%) JDBC
4 1 (1.19%) LDAP
4 1 (1.19%) MDX
4 1 (1.19%) Middleware
4 1 (1.19%) ODBC
4 1 (1.19%) SAML
4 1 (1.19%) WebSphere MQ
Miscellaneous
1 13 (15.48%) Analytical Skills
2 12 (14.29%) Video Conferencing
3 10 (11.90%) Management Information System
4 8 (9.52%) Data Centre
5 7 (8.33%) CMDB
6 5 (5.95%) PKI
7 4 (4.76%) Hedge funds
8 3 (3.57%) Self-Motivation
9 2 (2.38%) Blackberry
9 2 (2.38%) Computer Science
9 2 (2.38%) User Experience
10 1 (1.19%) Enterprise Storage
10 1 (1.19%) iPad
10 1 (1.19%) iPhone
10 1 (1.19%) Mainframe
10 1 (1.19%) Mobile Banking
10 1 (1.19%) Online Banking
10 1 (1.19%) Public Cloud
10 1 (1.19%) Security Operations Centre
Operating Systems
1 42 (50.00%) Windows
2 18 (21.43%) Linux
3 17 (20.24%) Windows 10
4 16 (19.05%) Windows 7
5 14 (16.67%) Windows Server
6 10 (11.90%) Android
7 9 (10.71%) Windows Server 2012
8 8 (9.52%) Windows Server 2008
9 7 (8.33%) Windows Server 2003
10 5 (5.95%) CentOS
11 3 (3.57%) Apple iOS
12 2 (2.38%) Mac OS X
12 2 (2.38%) Red Hat Enterprise Linux
13 1 (1.19%) Mac OS X Server
13 1 (1.19%) Unix
13 1 (1.19%) Windows 8
Processes & Methodologies
1 58 (69.05%) Service Management
2 48 (57.14%) ITIL
3 17 (20.24%) Configuration Management
3 17 (20.24%) Service Delivery
4 16 (19.05%) Mobile Device Management
5 14 (16.67%) Problem-Solving
6 11 (13.10%) Change Management
7 10 (11.90%) ITIL V3
8 8 (9.52%) DevOps
9 7 (8.33%) Information Security
9 7 (8.33%) IT Strategy
9 7 (8.33%) Kalman Filter
9 7 (8.33%) Project Management
9 7 (8.33%) Release Management
10 6 (7.14%) Agile Software Development
10 6 (7.14%) DNA
10 6 (7.14%) Network Architecture
10 6 (7.14%) Presales
11 5 (5.95%) MVC
11 5 (5.95%) Root Cause Analysis
Programming Languages
1 13 (15.48%) PowerShell
2 6 (7.14%) Java
3 5 (5.95%) C#
3 5 (5.95%) JavaScript
3 5 (5.95%) Perl
4 3 (3.57%) SQL
5 2 (2.38%) Python
6 1 (1.19%) Bash Shell
6 1 (1.19%) VB
Qualifications
1 7 (8.33%) CCNA
1 7 (8.33%) CCSA
1 7 (8.33%) Cisco Certification
1 7 (8.33%) CISSP
1 7 (8.33%) ITIL Certification
2 6 (7.14%) CCDA
2 6 (7.14%) CCDP
2 6 (7.14%) CCNP
3 5 (5.95%) Microsoft Certification
4 4 (4.76%) ITIL Foundation Certificate
4 4 (4.76%) MCP
5 3 (3.57%) A+ Certification
5 3 (3.57%) MCSA
6 2 (2.38%) Degree
6 2 (2.38%) MOS
6 2 (2.38%) PRINCE2 Certification
7 1 (1.19%) CISA
7 1 (1.19%) Computer Science Degree
7 1 (1.19%) RHCE
7 1 (1.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (15.48%) SLA
2 5 (5.95%) QA
3 4 (4.76%) ISO/IEC 27001
4 2 (2.38%) ISO/IEC 20000
5 1 (1.19%) ISO 22301
5 1 (1.19%) ISO 9001
System Software
1 30 (35.71%) Active Directory
2 17 (20.24%) VMware Infrastructure
3 6 (7.14%) VMware Workstation
4 5 (5.95%) vSphere
5 3 (3.57%) Virtual Desktop
6 2 (2.38%) Hyper-V
6 2 (2.38%) Microsoft App-V
6 2 (2.38%) VMware ESXi
7 1 (1.19%) Docker
7 1 (1.19%) NFS
7 1 (1.19%) XenApp
7 1 (1.19%) XenDesktop
7 1 (1.19%) XenServer
Systems Management
1 9 (10.71%) SCCM
2 6 (7.14%) SolarWinds Orion
2 6 (7.14%) TrustSec
3 5 (5.95%) Kibana
3 5 (5.95%) logstash
3 5 (5.95%) Perfmon
4 3 (3.57%) AirWatch
4 3 (3.57%) Microsoft Intune
4 3 (3.57%) Nessus
5 2 (2.38%) Ansible
5 2 (2.38%) Puppet
5 2 (2.38%) SCOM
5 2 (2.38%) vCenter Server
5 2 (2.38%) vRealize
6 1 (1.19%) Opscode Chef
6 1 (1.19%) PowerCLI
6 1 (1.19%) QRadar
6 1 (1.19%) Red Hat Satellite
6 1 (1.19%) Single Sign-On
Vendors
1 36 (42.86%) Microsoft
2 24 (28.57%) ServiceNow
3 18 (21.43%) VMware
4 15 (17.86%) Apple
4 15 (17.86%) Cisco
5 11 (13.10%) Citrix
5 11 (13.10%) SolarWinds
6 7 (8.33%) CheckPoint
6 7 (8.33%) Remedy
7 6 (7.14%) Infoblox
7 6 (7.14%) Riverbed
8 5 (5.95%) TIBCO
9 4 (4.76%) BMC
10 3 (3.57%) MobileIron
10 3 (3.57%) Qualys
10 3 (3.57%) Splunk
11 2 (2.38%) iManage
11 2 (2.38%) Ivanti
11 2 (2.38%) Mitel
11 2 (2.38%) Red Hat