ITSM Jobs in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics for permanent job vacancies advertised in the City of London requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 16 May 2025, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 79 92 150
Rank change year-on-year +13 +58 +23
Permanent jobs citing ITSM 64 97 82
As % of all permanent jobs advertised in the City of London 3.16% 2.91% 1.79%
As % of the Processes & Methodologies category 3.29% 3.16% 1.87%
Number of salaries quoted 47 75 68
10th Percentile £32,500 £32,500 £35,000
25th Percentile £36,625 £42,250 £35,750
Median annual salary (50th Percentile) £44,590 £67,500 £45,000
Median % change year-on-year -33.94% +50.00% -17.43%
75th Percentile £62,375 £77,500 £67,813
90th Percentile £81,000 £95,000 £96,125
Central London median annual salary £44,590 £66,250 £45,000
% change year-on-year -32.69% +47.22% -14.29%

All Process and Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the City of London.

Permanent vacancies with a requirement for process or methodology skills 1,943 3,069 4,374
As % of all permanent jobs advertised in the City of London 96.00% 92.02% 95.25%
Number of salaries quoted 1,466 2,415 3,653
10th Percentile £41,875 £41,250 £43,162
25th Percentile £53,750 £55,000 £56,250
Median annual salary (50th Percentile) £75,000 £75,000 £75,000
Median % change year-on-year - - +3.45%
75th Percentile £97,500 £95,000 £97,500
90th Percentile £121,250 £112,500 £112,500
Central London median annual salary £75,000 £72,500 £75,000
% change year-on-year +3.45% -3.33% +3.45%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

Salary distribution for jobs citing ITSM in the City of London over the 6 months to 16 May 2025.

Salary histogram for ITSM in the City of London

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.06%) Microsoft Exchange
2 4 (6.25%) SharePoint
Applications
1 11 (17.19%) Microsoft Office
Business Applications
1 1 (1.56%) Elite 3E
Cloud Services
1 25 (39.06%) Microsoft 365
2 18 (28.13%) Azure
3 8 (12.50%) Entra ID
4 4 (6.25%) Nutanix
4 4 (6.25%) OneDrive
5 3 (4.69%) Cloud Computing
5 3 (4.69%) Salesforce Sales Cloud
5 3 (4.69%) Salesforce Service Cloud
6 1 (1.56%) Slack
Communications & Networking
1 5 (7.81%) DNS
2 4 (6.25%) DHCP
2 4 (6.25%) Firewall
2 4 (6.25%) Network Security
2 4 (6.25%) VLAN
3 3 (4.69%) VPN
4 2 (3.13%) Remote Desktop
5 1 (1.56%) TCP/IP
5 1 (1.56%) Wireless
Database & Business Intelligence
1 1 (1.56%) DB2
1 1 (1.56%) Relational Database
1 1 (1.56%) SQL Server
1 1 (1.56%) SQL Server Integration Services
1 1 (1.56%) SQL Server Reporting Services
Development Applications
1 3 (4.69%) JIRA
2 1 (1.56%) Visual Studio Code
General
1 32 (50.00%) Law
2 13 (20.31%) Social Skills
3 8 (12.50%) Analytical Skills
4 6 (9.38%) Inclusion and Diversity
5 5 (7.81%) Legal
6 4 (6.25%) Finance
7 1 (1.56%) Financial Institution
7 1 (1.56%) Influencing Skills
7 1 (1.56%) Organisational Skills
7 1 (1.56%) Retail
Job Titles
1 27 (42.19%) Analyst
2 20 (31.25%) Senior
3 19 (29.69%) Support Analyst
4 13 (20.31%) Architect
4 13 (20.31%) IT Analyst
4 13 (20.31%) Senior Architect
4 13 (20.31%) Senior Solutions Architect
4 13 (20.31%) ServiceNow Architect
4 13 (20.31%) Solutions Architect
5 11 (17.19%) Service Analyst
6 10 (15.63%) IT Support
7 8 (12.50%) IT Support Analyst
8 7 (10.94%) 2nd Line Support
8 7 (10.94%) 2nd Line Support Analyst
9 6 (9.38%) Technical Analyst
10 5 (7.81%) Desktop Analyst
10 5 (7.81%) Desktop Support
10 5 (7.81%) Desktop Support Analyst
10 5 (7.81%) Service Desk Analyst
11 4 (6.25%) Developer
Libraries, Frameworks & Software Standards
1 3 (4.69%) Lightning Web Components
2 1 (1.56%) .NET
2 1 (1.56%) Ajax
2 1 (1.56%) AngularJS
2 1 (1.56%) CSS
2 1 (1.56%) HTML
2 1 (1.56%) jQuery
2 1 (1.56%) JSON
2 1 (1.56%) LDAP
2 1 (1.56%) Web Services
2 1 (1.56%) XML
Miscellaneous
1 3 (4.69%) Cyber Defence
1 3 (4.69%) Freedom of Information
1 3 (4.69%) Video Conferencing
2 2 (3.13%) CMDB
2 2 (3.13%) Data Centre
2 2 (3.13%) Product Ownership
3 1 (1.56%) iPad
3 1 (1.56%) iPhone
3 1 (1.56%) Legacy Applications
3 1 (1.56%) Management Information System
3 1 (1.56%) Onboarding
3 1 (1.56%) Security Operations Centre
3 1 (1.56%) Smartcard
3 1 (1.56%) Smartphone
3 1 (1.56%) Virtual Team
Operating Systems
1 24 (37.50%) Windows
2 18 (28.13%) Windows 10
3 8 (12.50%) Windows Server
4 6 (9.38%) Windows Server 2012
5 4 (6.25%) Apple iOS
5 4 (6.25%) Windows Server 2019
6 1 (1.56%) Linux
6 1 (1.56%) Mac OS
Processes & Methodologies
1 22 (34.38%) Continuous Improvement
2 21 (32.81%) Service Delivery
2 21 (32.81%) Service Management
3 19 (29.69%) ITIL
4 16 (25.00%) Thought Leadership
5 14 (21.88%) User Experience
6 13 (20.31%) Artificial Intelligence
6 13 (20.31%) Business Agility
6 13 (20.31%) Business Strategy
6 13 (20.31%) CAD
6 13 (20.31%) Computer Science
6 13 (20.31%) Digital Transformation Programme
6 13 (20.31%) Product Roadmap
6 13 (20.31%) Product Strategy
6 13 (20.31%) Roadmaps
6 13 (20.31%) Workflow
7 11 (17.19%) Customer Service
8 7 (10.94%) Cybersecurity
8 7 (10.94%) Information Security
9 6 (9.38%) Risk Management
Programming Languages
1 4 (6.25%) JavaScript
2 3 (4.69%) Apex Code
2 3 (4.69%) SQL
3 1 (1.56%) C#
3 1 (1.56%) PL/SQL
3 1 (1.56%) PowerShell
3 1 (1.56%) SOQL
3 1 (1.56%) VB.NET
Qualifications
1 21 (32.81%) Degree
2 13 (20.31%) Computer Science Degree
3 6 (9.38%) Security Cleared
4 5 (7.81%) ITIL Certification
5 3 (4.69%) DV Cleared
6 2 (3.13%) Microsoft Certification
6 2 (3.13%) PMI Certification
6 2 (3.13%) PMP
7 1 (1.56%) ITIL Foundation Certificate
7 1 (1.56%) SC Cleared
Quality Assurance & Compliance
1 9 (14.06%) SLA
2 6 (9.38%) ISO/IEC 27001
3 4 (6.25%) Cyber Essentials
4 3 (4.69%) ISO 22301
5 2 (3.13%) ISO 9001
5 2 (3.13%) PCI DSS
5 2 (3.13%) QA
6 1 (1.56%) COBIT
6 1 (1.56%) GRC
6 1 (1.56%) NCSC
6 1 (1.56%) SOC 2
System Software
1 22 (34.38%) Active Directory
2 4 (6.25%) VMware Infrastructure
3 2 (3.13%) Virtual Desktop
Systems Management
1 4 (6.25%) Microsoft Intune
1 4 (6.25%) SCCM
2 2 (3.13%) SCOM
3 1 (1.56%) Jamf Pro
3 1 (1.56%) Plesk
3 1 (1.56%) Single Sign-On
Vendors
1 29 (45.31%) Microsoft
2 25 (39.06%) ServiceNow
3 7 (10.94%) VMware
4 3 (4.69%) Salesforce
5 2 (3.13%) Avaya
5 2 (3.13%) Citrix
6 1 (1.56%) iManage
6 1 (1.56%) NetApp
6 1 (1.56%) Palo Alto
6 1 (1.56%) Rackspace
6 1 (1.56%) SAP
6 1 (1.56%) Zscaler