Period
to 23 July 2017

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 July 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
London > City of London
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 211 237 289
Rank change year-on-year +26 +52 +38
Permanent jobs citing ITSM 116 142 152
As % of all permanent IT jobs advertised in the City of London 1.12% 1.06% 0.72%
As % of the Processes & Methodologies category 1.25% 1.16% 0.81%
Number of salaries quoted 99 135 124
City of London median annual salary £50,000 £55,500 £55,250
Median salary % change year-on-year -9.91% +0.45% +2.31%
10th Percentile £35,500 £32,500 £29,125
90th Percentile £73,750 £82,000 £77,250
London median annual salary £50,000 £51,750 £55,000
% change year-on-year -3.38% -5.91% +10.00%

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process and methodology skills.

Process & Methodology Skills
City of London
Permanent job vacancies with a requirement for process and methodology skills 9296 12211 18745
As % of all permanent IT job vacancies advertised in the City of London 89.96% 90.76% 88.91%
Number of salaries quoted 8338 11032 15908
City of London median annual salary £60,000 £58,000 £55,000
Median salary % change year-on-year +3.45% +5.45% -
10th Percentile £36,000 £35,000 £33,750
90th Percentile £92,500 £87,500 £85,000
London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 6 months to 23 July 2017.

Salary histogram for ITSM in the City of London

For the 6 months to 23 July 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for ITSM.

1 91 (78.45%) ITIL
2 85 (73.28%) Service Management
3 45 (38.79%) Finance
4 38 (32.76%) Service Delivery
5 37 (31.90%) Microsoft
6 32 (27.59%) Project Management
7 27 (23.28%) Problem Management
8 26 (22.41%) SQL
9 25 (21.55%) Windows
10 24 (20.69%) SLA
10 24 (20.69%) Active Directory
10 24 (20.69%) Root Cause Analysis
11 23 (19.83%) ITIL V3
12 17 (14.66%) Continuous Improvement
12 17 (14.66%) Incident Management
13 16 (13.79%) Windows Server
14 15 (12.93%) Quality Management
14 15 (12.93%) Microsoft Excel
14 15 (12.93%) Microsoft PowerPoint
15 14 (12.07%) Cisco
15 14 (12.07%) SAN
15 14 (12.07%) Trend Analysis
16 13 (11.21%) User Experience
17 12 (10.34%) Agile Software Development
17 12 (10.34%) Business Analysis
17 12 (10.34%) FIX Protocol
17 12 (10.34%) Sun
17 12 (10.34%) Java
18 11 (9.48%) ServiceNow
18 11 (9.48%) Change Management

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.90%) MS Exchange
2 5 (4.31%) Exchange Server 2013
3 4 (3.45%) Confluence
4 3 (2.59%) Blackberry Enterprise Server
4 3 (2.59%) SharePoint
5 2 (1.72%) Exchange Server 2010
Applications
1 15 (12.93%) Microsoft Excel
1 15 (12.93%) Microsoft PowerPoint
2 5 (4.31%) Microsoft Office
3 2 (1.72%) Spreadsheet
Business Applications
1 9 (7.76%) MetaTrader
2 6 (5.17%) Remedy ITSM
3 3 (2.59%) Remedy AR System
4 2 (1.72%) HFM
5 1 (0.86%) Dynamics CRM
Cloud Services
1 7 (6.03%) Microsoft Azure
2 6 (5.17%) Office 365
3 4 (3.45%) Azure Active Directory
3 4 (3.45%) SaaS
4 2 (1.72%) G Suite
Communications & Networking
1 14 (12.07%) SAN
2 9 (7.76%) Firewall
2 9 (7.76%) LAN
2 9 (7.76%) WAN
3 7 (6.03%) VPN
4 6 (5.17%) Wireless
5 5 (4.31%) DNS
6 4 (3.45%) Cisco ASA
6 4 (3.45%) DMZ
6 4 (3.45%) Internet
6 4 (3.45%) NAS
7 3 (2.59%) DHCP
7 3 (2.59%) HTTP
7 3 (2.59%) LDAP
7 3 (2.59%) TCP/IP
8 2 (1.72%) Cisco Nexus
8 2 (1.72%) FIX Connectivity
8 2 (1.72%) IP Telephony
8 2 (1.72%) Remote Desktop
8 2 (1.72%) VoIP
Database & Business Intelligence
1 5 (4.31%) SQL Server
2 4 (3.45%) SQL Server Integration Services
2 4 (3.45%) SQL Server Reporting Services
3 3 (2.59%) BusinessObjects
3 3 (2.59%) Relational Database
4 2 (1.72%) Data Warehouse
4 2 (1.72%) Oracle Database
4 2 (1.72%) Oracle Database 12c
4 2 (1.72%) PowerCenter
5 1 (0.86%) Azure SQL Database
5 1 (0.86%) OLAP
5 1 (0.86%) Power BI
5 1 (0.86%) QlikView
5 1 (0.86%) SQL Server 2008
5 1 (0.86%) SQL Server 2012
5 1 (0.86%) SQL Server 2016
5 1 (0.86%) SQL Server Analysis Services
Development Applications
1 6 (5.17%) JIRA
2 2 (1.72%) Bitbucket
2 2 (1.72%) Sonatype Nexus
General
1 45 (38.79%) Finance
2 8 (6.90%) Banking
2 8 (6.90%) Financial Institution
3 4 (3.45%) Investment Banking
3 4 (3.45%) Legal
3 4 (3.45%) Mandarin Language
4 3 (2.59%) Marketing
5 2 (1.72%) Advertising
6 1 (0.86%) Law
6 1 (0.86%) Publishing
6 1 (0.86%) Telecoms
Job Titles
1 31 (26.72%) Analyst
2 17 (14.66%) Service Analyst
3 16 (13.79%) Applications Support
4 13 (11.21%) Service Manager
4 13 (11.21%) Services Delivery Analyst
4 13 (11.21%) Support Engineer
5 12 (10.34%) Applications Engineer
5 12 (10.34%) Applications Support Engineer
5 12 (10.34%) Consultant
5 12 (10.34%) ITIL Service Analyst
6 8 (6.90%) Administrator
7 7 (6.03%) Infrastructure Engineer
8 6 (5.17%) Support Analyst
9 5 (4.31%) Coordinator
9 5 (4.31%) Developer
9 5 (4.31%) ITSM Consultant
9 5 (4.31%) Storage Consultant
9 5 (4.31%) Virtualisation Consultant
10 4 (3.45%) Infrastructure Manager
10 4 (3.45%) Support Manager
Libraries, Frameworks & Software Standards
1 12 (10.34%) FIX Protocol
2 5 (4.31%) CSS
2 5 (4.31%) HTML
3 3 (2.59%) Ajax
3 3 (2.59%) XML
4 2 (1.72%) AngularJS
4 2 (1.72%) D3.js
4 2 (1.72%) Django
4 2 (1.72%) Highcharts JS
4 2 (1.72%) HTML5
4 2 (1.72%) jQuery
5 1 (0.86%) .NET
5 1 (0.86%) MDX
Miscellaneous
1 13 (11.21%) User Experience
2 10 (8.62%) Data Centre
3 9 (7.76%) Fintech
4 8 (6.90%) Management Information System
5 7 (6.03%) Analytical Skills
5 7 (6.03%) CMDB
5 7 (6.03%) Hedge funds
6 5 (4.31%) Reinsurance
7 4 (3.45%) Replication
8 3 (2.59%) Blackberry
9 2 (1.72%) Clustering
9 2 (1.72%) Data Protection Act
9 2 (1.72%) Foreign Exchange (FX)
9 2 (1.72%) Linux Command Line
9 2 (1.72%) NHS
9 2 (1.72%) RSA SecurID
9 2 (1.72%) Smartphone
9 2 (1.72%) Virtual Team
10 1 (0.86%) Blog
10 1 (0.86%) Thin Client
Operating Systems
1 25 (21.55%) Windows
2 16 (13.79%) Windows Server
3 8 (6.90%) Unix
4 7 (6.03%) Windows Server 2008
5 5 (4.31%) Linux
5 5 (4.31%) Windows 10
6 4 (3.45%) Windows Server 2012
7 2 (1.72%) Android
7 2 (1.72%) Apple iOS
7 2 (1.72%) Red Hat Enterprise Linux
7 2 (1.72%) Windows Server 2003
8 1 (0.86%) Windows 7
Processes & Methodologies
1 91 (78.45%) ITIL
2 85 (73.28%) Service Management
3 38 (32.76%) Service Delivery
4 32 (27.59%) Project Management
5 27 (23.28%) Problem Management
6 24 (20.69%) Root Cause Analysis
7 23 (19.83%) ITIL V3
8 17 (14.66%) Continuous Improvement
8 17 (14.66%) Incident Management
9 15 (12.93%) Quality Management
10 14 (12.07%) Trend Analysis
11 12 (10.34%) Agile Software Development
11 12 (10.34%) Business Analysis
12 11 (9.48%) Change Management
13 9 (7.76%) Disaster Recovery
13 9 (7.76%) PRINCE2
14 7 (6.03%) Configuration Management
14 7 (6.03%) Kalman Filter
14 7 (6.03%) Statistics
15 6 (5.17%) SFIA
Programming Languages
1 26 (22.41%) SQL
2 12 (10.34%) Java
3 7 (6.03%) PowerShell
4 5 (4.31%) JavaScript
4 5 (4.31%) Shell Script
5 4 (3.45%) Perl
5 4 (3.45%) T-SQL
5 4 (3.45%) VBScript
6 3 (2.59%) Python
7 2 (1.72%) PL/SQL
8 1 (0.86%) C#
8 1 (0.86%) Data Analysis Expressions (DAX)
8 1 (0.86%) VBA
Qualifications
1 10 (8.62%) Degree
2 4 (3.45%) ITIL Certification
2 4 (3.45%) SC Cleared
2 4 (3.45%) Security Cleared
3 3 (2.59%) Cisco Certification
3 3 (2.59%) ITIL Foundation Certificate
3 3 (2.59%) Microsoft Certification
3 3 (2.59%) PMI Certification
3 3 (2.59%) PMP
3 3 (2.59%) VMware Certified Professional (VCP)
4 2 (1.72%) BPSS Clearance
4 2 (1.72%) CASP
4 2 (1.72%) CCA
4 2 (1.72%) CCNA
4 2 (1.72%) CISSP
4 2 (1.72%) Citrix Certification
4 2 (1.72%) CompTIA Security+
4 2 (1.72%) CTC Cleared
4 2 (1.72%) Oracle Certification
4 2 (1.72%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 24 (20.69%) SLA
2 10 (8.62%) ISO/IEC 20000
3 6 (5.17%) COBIT
3 6 (5.17%) Data Quality
4 2 (1.72%) Cyber Essentials
4 2 (1.72%) ISO/IEC 27001
4 2 (1.72%) PCI DSS
4 2 (1.72%) Solvency II
5 1 (0.86%) PMO
5 1 (0.86%) QA
System Software
1 24 (20.69%) Active Directory
2 7 (6.03%) Hyper-V
3 5 (4.31%) VMware Infrastructure
4 4 (3.45%) vSphere
5 3 (2.59%) Virtual Desktop
6 2 (1.72%) XenApp
6 2 (1.72%) XenDesktop
Systems Management
1 6 (5.17%) SCCM
2 5 (4.31%) vRealize
3 2 (1.72%) Control-M
3 2 (1.72%) McAfee ePO
3 2 (1.72%) Nessus
3 2 (1.72%) NetBackup
3 2 (1.72%) Trend Micro Deep Security
4 1 (0.86%) Check_MK
4 1 (0.86%) Nagios
4 1 (0.86%) PowerCLI
4 1 (0.86%) SCOM
4 1 (0.86%) vCenter Server
4 1 (0.86%) WSUS
Vendors
1 37 (31.90%) Microsoft
2 14 (12.07%) Cisco
3 12 (10.34%) Sun
4 11 (9.48%) ServiceNow
5 9 (7.76%) HP
5 9 (7.76%) VMware
6 7 (6.03%) 3PAR
7 6 (5.17%) Remedy
8 5 (4.31%) Brocade
8 5 (4.31%) Citrix
8 5 (4.31%) EMC
8 5 (4.31%) IBM
8 5 (4.31%) NetApp
9 4 (3.45%) BMC
9 4 (3.45%) CheckPoint
9 4 (3.45%) McAfee
9 4 (3.45%) Oracle
10 3 (2.59%) RedGate
10 3 (2.59%) SunGard
10 3 (2.59%) Veeam
City, London
Ashdown IT
Salary: £50000 per annum + bonus and benefits
Posted: 5 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 6 days ago
City, London
I.T. Skillfinder
Salary: £60,000 per annum
Posted: 2 days ago
City of London
Cognitive Group Ltd
Salary: £70000 - £75000 per annum
Posted: 11 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 11 days ago
City, London
ComputAppoint
Salary: £50000 - £55000 per annum
Posted: 6 days ago
City of London
Interquest - IQ Tech
Salary: £60000 - £70000 per annum
Posted: 27 days ago