Period
to 21 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 January 2022 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Central London > City of London
6 months to
21 Jan 2022
Same period 2021 Same period 2020
Rank 157 183 236
Rank change year-on-year +26 +53 +20
Permanent jobs citing ITSM 103 41 77
As % of all permanent jobs advertised in the City of London 1.65% 0.96% 0.84%
As % of the Processes & Methodologies category 1.76% 1.01% 0.89%
Number of salaries quoted 74 35 54
10th Percentile £28,500 £33,200 £27,950
25th Percentile £36,750 £46,875 £35,000
Median annual salary (50th Percentile) £51,500 £57,500 £57,500
Median % change year-on-year -10.43% - +9.52%
75th Percentile £68,438 £72,500 £75,000
90th Percentile £74,625 £81,250 £97,125
Central London median annual salary £52,500 £57,500 £65,000
% change year-on-year -8.70% -11.54% +39.04%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,842 4,074 8,673
As % of all permanent IT jobs advertised in the City of London 93.70% 95.21% 94.24%
Number of salaries quoted 5,169 3,585 7,566
10th Percentile £44,450 £45,000 £38,500
25th Percentile £56,250 £55,000 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £92,500 £87,500 £82,500
90th Percentile £110,000 £105,000 £98,750
Central London median annual salary £72,500 £70,000 £67,000
% change year-on-year +3.57% +4.48% +3.08%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

Salary distribution for jobs citing ITSM in the City of London over the 6 months to 21 January 2022.

Salary histogram for ITSM in the City of London

For the 6 months to 21 January 2022, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ITSM.

1 74 (71.84%) ITIL
2 58 (56.31%) Service Management
3 56 (54.37%) Windows
4 49 (47.57%) Finance
5 48 (46.60%) Microsoft
6 43 (41.75%) Active Directory
7 34 (33.01%) Microsoft Office
8 33 (32.04%) Azure
8 33 (32.04%) Microsoft 365
9 31 (30.10%) Citrix
9 31 (30.10%) ServiceNow
9 31 (30.10%) Windows 10
10 28 (27.18%) Social Skills
11 27 (26.21%) AWS
12 24 (23.30%) Agile Software Development
12 24 (23.30%) Incident Management
13 23 (22.33%) Analytical Skills
14 21 (20.39%) Problem-Solving
14 21 (20.39%) SCCM
14 21 (20.39%) Service Delivery
15 20 (19.42%) Problem Management
16 19 (18.45%) Configuration Management
16 19 (18.45%) SLA
16 19 (18.45%) Windows Server
17 17 (16.50%) DevOps
18 16 (15.53%) Change Management
18 16 (15.53%) Legal
19 14 (13.59%) VMware
19 14 (13.59%) Risk Management
19 14 (13.59%) SharePoint

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (13.59%) SharePoint
2 6 (5.83%) Oracle Workflow
3 2 (1.94%) MS Exchange
4 1 (0.97%) Blackberry Enterprise Server
4 1 (0.97%) CMS
4 1 (0.97%) Exchange Server 2010
4 1 (0.97%) IIS
Applications
1 34 (33.01%) Microsoft Office
2 10 (9.71%) Microsoft Excel
3 7 (6.80%) Microsoft PowerPoint
4 2 (1.94%) Spreadsheet
Business Applications
1 10 (9.71%) Remedy ITSM
2 1 (0.97%) Elite 3E
Cloud Services
1 33 (32.04%) Azure
1 33 (32.04%) Microsoft 365
2 27 (26.21%) AWS
3 14 (13.59%) Azure Active Directory
3 14 (13.59%) Power Platform
4 12 (11.65%) AWS CloudFormation
4 12 (11.65%) IaaS
4 12 (11.65%) OneDrive
4 12 (11.65%) PowerApps
5 11 (10.68%) Amazon CloudWatch
5 11 (10.68%) Amazon EC2
5 11 (10.68%) Amazon ECS
5 11 (10.68%) AWS Lambda
5 11 (10.68%) Serverless
5 11 (10.68%) Virtual Private Cloud
6 9 (8.74%) Smartsheet
7 4 (3.88%) GCP
8 2 (1.94%) Mimecast
8 2 (1.94%) SaaS
9 1 (0.97%) PaaS
Communications & Networking
1 13 (12.62%) VPN
2 11 (10.68%) Firewall
3 9 (8.74%) WebEx
3 9 (8.74%) Wireless
4 4 (3.88%) Wi-Fi
5 3 (2.91%) Remote Desktop
6 2 (1.94%) ADSL
6 2 (1.94%) DNS
6 2 (1.94%) VoIP
7 1 (0.97%) DHCP
7 1 (0.97%) Extranet
7 1 (0.97%) Intranet
7 1 (0.97%) IPv4
7 1 (0.97%) LAN
7 1 (0.97%) SAN
7 1 (0.97%) TCP/IP
7 1 (0.97%) WAN
7 1 (0.97%) WLAN
Database & Business Intelligence
1 2 (1.94%) Power BI
Development Applications
1 10 (9.71%) JIRA
2 1 (0.97%) Jenkins
General
1 49 (47.57%) Finance
2 28 (27.18%) Social Skills
3 23 (22.33%) Analytical Skills
4 16 (15.53%) Legal
5 11 (10.68%) Inclusion and Diversity
5 11 (10.68%) Influencing Skills
5 11 (10.68%) Law
5 11 (10.68%) Marketing
6 9 (8.74%) Financial Institution
7 6 (5.83%) Italian Language
8 4 (3.88%) Billing
9 3 (2.91%) Banking
9 3 (2.91%) Documentation Skills
9 3 (2.91%) Front Office
10 1 (0.97%) International Banking
10 1 (0.97%) Public Sector
10 1 (0.97%) Retail
10 1 (0.97%) Telecoms
Job Titles
1 33 (32.04%) Analyst
2 19 (18.45%) Service Analyst
3 16 (15.53%) Service Desk Analyst
4 11 (10.68%) Applications Engineer
4 11 (10.68%) Deployment Engineer
4 11 (10.68%) Infrastructure Deployment Engineer
4 11 (10.68%) Infrastructure Engineer
4 11 (10.68%) IT Analyst
4 11 (10.68%) Support Analyst
4 11 (10.68%) Support Manager
5 10 (9.71%) Desktop Support
5 10 (9.71%) Incident Manager
5 10 (9.71%) Service Manager
6 9 (8.74%) Major Incident Manager
7 7 (6.80%) Citrix Engineer
7 7 (6.80%) Citrix Infrastructure Engineer
7 7 (6.80%) Incident and Problem Manager
7 7 (6.80%) ITIL Manager
7 7 (6.80%) Problem Manager
7 7 (6.80%) Support Engineer
Libraries, Frameworks & Software Standards
1 12 (11.65%) JSON
2 2 (1.94%) HTML
2 2 (1.94%) XML
2 2 (1.94%) X-Windows
3 1 (0.97%) Web Services
3 1 (0.97%) WML
3 1 (0.97%) YAML
Miscellaneous
1 11 (10.68%) Enterprise Cloud
2 10 (9.71%) CMDB
3 9 (8.74%) Hedge funds
4 6 (5.83%) Analytical Mindset
5 4 (3.88%) Management Information System
5 4 (3.88%) Public Cloud
5 4 (3.88%) Video Conferencing
6 3 (2.91%) Blackberry
6 3 (2.91%) Handset
7 2 (1.94%) iPad
7 2 (1.94%) iPhone
7 2 (1.94%) User Experience
8 1 (0.97%) Data Centre
8 1 (0.97%) EPoS
8 1 (0.97%) Mobile Computing
8 1 (0.97%) Replication
8 1 (0.97%) Smartphone
Operating Systems
1 56 (54.37%) Windows
2 31 (30.10%) Windows 10
3 19 (18.45%) Windows Server
4 12 (11.65%) Unix
5 9 (8.74%) Linux
6 7 (6.80%) Windows 7
7 5 (4.85%) Android
7 5 (4.85%) Apple iOS
8 3 (2.91%) Windows Server 2012
9 1 (0.97%) Data ONTAP
9 1 (0.97%) Mac OS
9 1 (0.97%) Mac OS X
9 1 (0.97%) Red Hat Enterprise Linux
9 1 (0.97%) Ubuntu
9 1 (0.97%) Windows Server 2003
9 1 (0.97%) Windows Server 2016
Processes & Methodologies
1 74 (71.84%) ITIL
2 58 (56.31%) Service Management
3 24 (23.30%) Agile Software Development
3 24 (23.30%) Incident Management
4 21 (20.39%) Problem-Solving
4 21 (20.39%) Service Delivery
5 20 (19.42%) Problem Management
6 19 (18.45%) Configuration Management
7 17 (16.50%) DevOps
8 16 (15.53%) Change Management
9 14 (13.59%) Risk Management
10 13 (12.62%) Cybersecurity
10 13 (12.62%) ITIL 4
10 13 (12.62%) Time Management
11 12 (11.65%) Data Protection
11 12 (11.65%) Server Management
12 11 (10.68%) Creative Thinking
12 11 (10.68%) Infrastructure Management
12 11 (10.68%) Investment Management
12 11 (10.68%) Proactive Monitoring
Programming Languages
1 14 (13.59%) PowerShell
2 12 (11.65%) SQL
3 7 (6.80%) Python
4 6 (5.83%) Bash
4 6 (5.83%) Java
4 6 (5.83%) Perl
5 2 (1.94%) JavaScript
Qualifications
1 7 (6.80%) PMP
2 6 (5.83%) ITIL Certification
3 4 (3.88%) Degree
4 2 (1.94%) AWS Certification
5 1 (0.97%) APMG
5 1 (0.97%) Master's Degree
5 1 (0.97%) MCP
5 1 (0.97%) MCSA
5 1 (0.97%) Microsoft Certification
5 1 (0.97%) PMI Certification
Quality Assurance & Compliance
1 19 (18.45%) SLA
2 12 (11.65%) GDPR
3 4 (3.88%) Sarbanes-Oxley
4 1 (0.97%) ISO 22301
4 1 (0.97%) ISO 9001
4 1 (0.97%) ISO/IEC 27001
4 1 (0.97%) PCI DSS
System Software
1 43 (41.75%) Active Directory
2 14 (13.59%) VMware ESXi
3 13 (12.62%) VMware Infrastructure
4 12 (11.65%) XenApp
5 11 (10.68%) Hyper-V
5 11 (10.68%) Microsoft App-V
6 3 (2.91%) Virtual Desktop
7 2 (1.94%) Firmware
7 2 (1.94%) vSphere
Systems Management
1 21 (20.39%) SCCM
2 13 (12.62%) Terraform
3 12 (11.65%) SCOM
4 11 (10.68%) EdgeSight
4 11 (10.68%) Nagios
4 11 (10.68%) SCOrch
4 11 (10.68%) SCVMM
5 4 (3.88%) Kubernetes
6 3 (2.91%) Microsoft Intune
7 2 (1.94%) McAfee ePO
7 2 (1.94%) NetBackup
7 2 (1.94%) Norton AntiVirus
7 2 (1.94%) Symantec Enterprise Vault
7 2 (1.94%) vCenter Server
7 2 (1.94%) WSUS
8 1 (0.97%) Ansible
8 1 (0.97%) HAProxy
8 1 (0.97%) Jamf Pro
8 1 (0.97%) PaperCut
Vendors
1 48 (46.60%) Microsoft
2 31 (30.10%) Citrix
2 31 (30.10%) ServiceNow
3 14 (13.59%) VMware
4 13 (12.62%) Google
4 13 (12.62%) HP
5 10 (9.71%) Remedy
6 6 (5.83%) Oracle
7 4 (3.88%) Apple
8 3 (2.91%) Altiris
8 3 (2.91%) Bloomberg
8 3 (2.91%) MobileIron
8 3 (2.91%) Reuters
9 2 (1.94%) Cadence
9 2 (1.94%) Cisco
9 2 (1.94%) McAfee
9 2 (1.94%) RightFax
9 2 (1.94%) Sun
9 2 (1.94%) Symantec
10 1 (0.97%) Dell