Period
to 25 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 June 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Central London > City of London
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 240 222 240
Rank change year-on-year -18 +18 +70
Permanent jobs citing ITSM 112 109 145
As % of all permanent IT jobs advertised in the City of London 1.00% 1.07% 1.08%
As % of the Processes & Methodologies category 1.09% 1.18% 1.18%
Number of salaries quoted 103 96 136
City of London median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - -5.00%
10th Percentile £31,250 £32,500 £32,500
90th Percentile £68,750 £73,750 £80,625
Central London median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 10,291 9,227 12,277
As % of all permanent IT jobs advertised in the City of London 92.31% 90.71% 91.31%
Number of salaries quoted 9,109 8,303 11,074
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £37,500 £35,500 £35,575
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,500 £60,000 £57,500
% change year-on-year +0.83% +4.35% +4.55%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

The salary distribution of IT jobs citing ITSM in the City of London over the 6 months to 25 June 2018.

Salary histogram for ITSM in the City of London

ITSM
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the City of London region over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 £43,500 -
ITSM
Central London

For the 6 months to 25 June 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for ITSM.

1 82 (73.21%) Service Management
2 77 (68.75%) ITIL
3 74 (66.07%) Finance
4 54 (48.21%) Windows
5 36 (32.14%) Active Directory
6 34 (30.36%) Microsoft
6 34 (30.36%) SQL
7 32 (28.57%) Java
8 31 (27.68%) Microsoft Office
9 30 (26.79%) Service Delivery
10 26 (23.21%) Linux
11 24 (21.43%) VMware
11 24 (21.43%) FIX Protocol
11 24 (21.43%) Root Cause Analysis
12 23 (20.54%) Office 365
12 23 (20.54%) VMware Infrastructure
13 22 (19.64%) PowerShell
13 22 (19.64%) Web Services
13 22 (19.64%) SQL Server
13 22 (19.64%) Change Management
13 22 (19.64%) ServiceNow
14 21 (18.75%) WAN
15 20 (17.86%) C#
15 20 (17.86%) Windows 7
16 19 (16.96%) SolarWinds
17 18 (16.07%) QA
17 18 (16.07%) .NET
17 18 (16.07%) Firewall
17 18 (16.07%) Configuration Management
17 18 (16.07%) Windows Server 2012

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (15.18%) MS Exchange
2 15 (13.39%) Tomcat
3 14 (12.50%) Confluence
3 14 (12.50%) IIS
3 14 (12.50%) Skype for Business
4 6 (5.36%) Exchange Server 2010
5 5 (4.46%) Exchange Server 2013
6 4 (3.57%) SharePoint
7 1 (0.89%) Apache
7 1 (0.89%) Blackberry Enterprise Server
7 1 (0.89%) CMS
7 1 (0.89%) OpenStack
7 1 (0.89%) SharePoint Server
7 1 (0.89%) WebSphere
Applications
1 31 (27.68%) Microsoft Office
2 13 (11.61%) Microsoft Excel
3 12 (10.71%) Microsoft PowerPoint
4 1 (0.89%) Acrobat
Business Applications
1 14 (12.50%) MetaTrader
2 6 (5.36%) Remedy ITSM
3 3 (2.68%) Dynamics CRM
4 1 (0.89%) Dynamics NAV
4 1 (0.89%) Elite 3E
Cloud Services
1 23 (20.54%) Office 365
2 14 (12.50%) NuGet
3 10 (8.93%) Slack
4 4 (3.57%) Amazon AWS
4 4 (3.57%) Microsoft Azure
5 3 (2.68%) SaaS
6 2 (1.79%) Mimecast
6 2 (1.79%) Salesforce Sales Cloud
6 2 (1.79%) Twilio
7 1 (0.89%) Azure Data Factory
7 1 (0.89%) Google Cloud Platform
7 1 (0.89%) OpenShift
Communications & Networking
1 21 (18.75%) WAN
2 18 (16.07%) Firewall
3 17 (15.18%) Internet
3 17 (15.18%) LAN
4 15 (13.39%) Skype
5 14 (12.50%) DNS
5 14 (12.50%) NetScaler
5 14 (12.50%) VPN
6 13 (11.61%) TCP/IP
7 12 (10.71%) Wireless
8 11 (9.82%) Cisco IOS
9 10 (8.93%) SSL
10 7 (6.25%) FTP
11 6 (5.36%) Cisco ASA
11 6 (5.36%) Wi-Fi
12 4 (3.57%) Cisco Nexus
12 4 (3.57%) DMZ
12 4 (3.57%) Network Security
12 4 (3.57%) NX-OS
12 4 (3.57%) Wireshark
Database & Business Intelligence
1 22 (19.64%) SQL Server
2 15 (13.39%) SQL Server 2012
3 2 (1.79%) Data Warehouse
4 1 (0.89%) BusinessObjects
4 1 (0.89%) BusinessObjects Web Intelligence
4 1 (0.89%) NoSQL
4 1 (0.89%) PostgreSQL
4 1 (0.89%) Power BI
4 1 (0.89%) SQL Server 2014
4 1 (0.89%) SQL Server Analysis Services
4 1 (0.89%) SQL Server Integration Services
4 1 (0.89%) SQL Server Reporting Services
Development Applications
1 17 (15.18%) JIRA
2 15 (13.39%) Team Foundation Server
3 14 (12.50%) Ant
3 14 (12.50%) CA Release Automation
3 14 (12.50%) Eclipse
3 14 (12.50%) Fiddler
3 14 (12.50%) Git (software)
3 14 (12.50%) IntelliJ
3 14 (12.50%) Maven
3 14 (12.50%) ReSharper
3 14 (12.50%) TeamCity
3 14 (12.50%) Visual Studio
4 1 (0.89%) Jenkins
4 1 (0.89%) LoadRunner
General
1 74 (66.07%) Finance
2 9 (8.04%) Back Office
3 8 (7.14%) Banking
4 5 (4.46%) Telecoms
5 3 (2.68%) Advertising
5 3 (2.68%) Games
5 3 (2.68%) Law
6 1 (0.89%) Financial Institution
6 1 (0.89%) Legal
6 1 (0.89%) Manufacturing
6 1 (0.89%) Retail
Job Titles
1 33 (29.46%) Analyst
2 29 (25.89%) Applications Support
2 29 (25.89%) Support Analyst
3 18 (16.07%) Team Leader
4 17 (15.18%) Applications Support Analyst
5 15 (13.39%) DevOps Engineer
6 13 (11.61%) Support Engineer
7 12 (10.71%) Desktop Support
7 12 (10.71%) Service Desk Team Leader
8 11 (9.82%) Automation Engineer
9 10 (8.93%) Desktop Analyst
9 10 (8.93%) Desktop Support Analyst
10 8 (7.14%) Help Desk Team Lead
11 7 (6.25%) Applications Engineer
11 7 (6.25%) Applications Support Engineer
12 6 (5.36%) Service Manager
13 5 (4.46%) Application Support Team Leader
13 5 (4.46%) Architect
13 5 (4.46%) Infrastructure Engineer
13 5 (4.46%) Support Team Leader
Libraries, Frameworks & Software Standards
1 24 (21.43%) FIX Protocol
2 22 (19.64%) Web Services
3 18 (16.07%) .NET
4 17 (15.18%) REST
5 16 (14.29%) JSON
5 16 (14.29%) SOAP
5 16 (14.29%) XML
6 14 (12.50%) ActiveMQ
6 14 (12.50%) ASP.NET
6 14 (12.50%) ASP.NET MVC
6 14 (12.50%) ASP.NET Web API
6 14 (12.50%) TIBCO EMS
7 2 (1.79%) Ajax
7 2 (1.79%) SAML
8 1 (0.89%) JDBC
8 1 (0.89%) LDAP
8 1 (0.89%) MDX
8 1 (0.89%) Middleware
8 1 (0.89%) ODBC
8 1 (0.89%) WebSphere MQ
Miscellaneous
1 12 (10.71%) Analytical Skills
2 10 (8.93%) Video Conferencing
3 9 (8.04%) Management Information System
4 6 (5.36%) Data Centre
5 4 (3.57%) Fintech
6 3 (2.68%) Blackberry
6 3 (2.68%) CMDB
6 3 (2.68%) Credit Risk
6 3 (2.68%) User Experience
7 2 (1.79%) Mainframe
7 2 (1.79%) PKI
7 2 (1.79%) Tandem
8 1 (0.89%) Computer Science
8 1 (0.89%) Enterprise Storage
8 1 (0.89%) Replication
8 1 (0.89%) TM Forum
Operating Systems
1 54 (48.21%) Windows
2 26 (23.21%) Linux
3 20 (17.86%) Windows 7
4 18 (16.07%) Windows Server 2012
5 14 (12.50%) CentOS
6 11 (9.82%) Android
6 11 (9.82%) Windows 10
7 10 (8.93%) Windows Server
8 3 (2.68%) Apple iOS
9 2 (1.79%) Mac OS X
9 2 (1.79%) Red Hat Enterprise Linux
9 2 (1.79%) Windows Server 2008
10 1 (0.89%) Mac OS X Server
10 1 (0.89%) Windows 8
10 1 (0.89%) Windows Server 2003
Processes & Methodologies
1 82 (73.21%) Service Management
2 77 (68.75%) ITIL
3 30 (26.79%) Service Delivery
4 24 (21.43%) Root Cause Analysis
5 22 (19.64%) Change Management
6 18 (16.07%) Configuration Management
7 17 (15.18%) Decision-Making
7 17 (15.18%) DevOps
8 16 (14.29%) Problem-Solving
8 16 (14.29%) Release Management
9 15 (13.39%) Agile Software Development
10 14 (12.50%) Mobile Device Management
10 14 (12.50%) MVC
11 8 (7.14%) IT Strategy
12 7 (6.25%) Continuous Improvement
12 7 (6.25%) Incident Management
12 7 (6.25%) Kalman Filter
13 6 (5.36%) Migration
14 5 (4.46%) Problem Management
14 5 (4.46%) Project Management
Programming Languages
1 34 (30.36%) SQL
2 32 (28.57%) Java
3 22 (19.64%) PowerShell
4 20 (17.86%) C#
5 17 (15.18%) JavaScript
6 14 (12.50%) Perl
7 2 (1.79%) Python
7 2 (1.79%) VBScript
8 1 (0.89%) Bash Shell
8 1 (0.89%) T-SQL
Qualifications
1 6 (5.36%) CISSP
1 6 (5.36%) ITIL Certification
1 6 (5.36%) Microsoft Certification
2 4 (3.57%) CCDA
2 4 (3.57%) CCDP
2 4 (3.57%) CCNA
2 4 (3.57%) CCNP
2 4 (3.57%) CCSA
2 4 (3.57%) Cisco Certification
2 4 (3.57%) MCP
2 4 (3.57%) MCSA
3 3 (2.68%) A+ Certification
3 3 (2.68%) MOS
4 2 (1.79%) ITIL Foundation Certificate
5 1 (0.89%) ACTC
5 1 (0.89%) MCITP
5 1 (0.89%) MCTS
5 1 (0.89%) PRINCE2 Certification
5 1 (0.89%) RHCE
5 1 (0.89%) TOGAF Certification
Quality Assurance & Compliance
1 18 (16.07%) QA
2 8 (7.14%) SLA
3 2 (1.79%) COBIT
3 2 (1.79%) PMO
4 1 (0.89%) ISO/IEC 20000
4 1 (0.89%) PCI DSS
System Software
1 36 (32.14%) Active Directory
2 23 (20.54%) VMware Infrastructure
3 5 (4.46%) vSphere
4 3 (2.68%) Virtual Desktop
4 3 (2.68%) VMware Workstation
5 2 (1.79%) VMware ESXi
6 1 (0.89%) Docker
6 1 (0.89%) Hyper-V
6 1 (0.89%) NFS
6 1 (0.89%) VMware Server
Systems Management
1 14 (12.50%) Kibana
1 14 (12.50%) logstash
1 14 (12.50%) Perfmon
2 7 (6.25%) SCCM
3 4 (3.57%) Single Sign-On
3 4 (3.57%) SolarWinds Orion
3 4 (3.57%) TrustSec
4 3 (2.68%) AirWatch
4 3 (2.68%) Microsoft Intune
5 2 (1.79%) Ansible
5 2 (1.79%) Puppet
5 2 (1.79%) vCenter Server
5 2 (1.79%) vRealize
6 1 (0.89%) Failover Clustering
6 1 (0.89%) HP Quality Center
6 1 (0.89%) Opscode Chef
6 1 (0.89%) PowerCLI
6 1 (0.89%) QRadar
6 1 (0.89%) Red Hat Satellite
6 1 (0.89%) SCOM
Vendors
1 34 (30.36%) Microsoft
2 24 (21.43%) VMware
3 22 (19.64%) ServiceNow
4 19 (16.96%) SolarWinds
5 14 (12.50%) Cisco
5 14 (12.50%) TIBCO
6 12 (10.71%) Apple
7 6 (5.36%) Remedy
8 5 (4.46%) BMC
8 5 (4.46%) Citrix
9 4 (3.57%) CheckPoint
9 4 (3.57%) Infoblox
9 4 (3.57%) Riverbed
10 3 (2.68%) HP
10 3 (2.68%) MobileIron
11 2 (1.79%) iManage
11 2 (1.79%) Ivanti
11 2 (1.79%) Red Hat
11 2 (1.79%) Salesforce.com
12 1 (0.89%) Barracuda Networks