Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Cornwall
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 30 48 42
Rank change year-on-year +18 -6 -12
Permanent jobs citing SLA 30 8 13
As % of all permanent IT jobs advertised in Cornwall 10.10% 2.19% 4.69%
As % of the Quality Assurance & Compliance category 37.04% 27.59% 56.52%
Number of salaries quoted 3 6 2
Cornwall median annual salary £32,500 £62,500 £21,000
Median salary % change year-on-year -48.00% +197.62% -15.15%
10th Percentile £26,550 £35,750 £20,500
90th Percentile £62,750 £76,250 £21,500
South West median annual salary £36,500 £33,000 £32,000
% change year-on-year +10.61% +3.13% -8.57%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cornwall
Permanent vacancies with a requirement for quality assurance or compliance skills 81 29 23
As % of all permanent IT jobs advertised in Cornwall 27.27% 7.92% 8.30%
Number of salaries quoted 8 13 4
Cornwall median annual salary £37,500 £40,000 £29,250
Median salary % change year-on-year -6.25% +36.75% -2.50%
10th Percentile £29,488 £23,750 £20,500
90th Percentile £49,963 £66,500 £41,375
South West median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% +6.67%

SLA
Job Vacancy Trend in Cornwall

Job postings citing SLA as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for SLA in Cornwall

SLA
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cornwall.

Salary trend for SLA in Cornwall

SLA
Salary Histogram in Cornwall

The salary distribution of IT jobs citing SLA in Cornwall over the 6 months to 17 August 2018.

Salary histogram for SLA in Cornwall

SLA
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Cornwall region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay 0 27 - -
St Ives - 1 £32,500 - 2
Torpoint - 1 £25,750 -
SLA
South West

For the 6 months to 17 August 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for SLA.

1 28 (93.33%) ITIL
2 27 (90.00%) Service Management
2 27 (90.00%) Service Delivery
2 27 (90.00%) Stakeholder Management
2 27 (90.00%) Continuous Improvement
2 27 (90.00%) User Experience
2 27 (90.00%) Decision-Making
2 27 (90.00%) Problem-Solving
3 24 (80.00%) ITSM
4 23 (76.67%) TOGAF
5 22 (73.33%) Windows
6 21 (70.00%) Microsoft
6 21 (70.00%) Degree
6 21 (70.00%) Proactive Management
7 20 (66.67%) Problem Management
7 20 (66.67%) ITIL Certification
8 19 (63.33%) Windows Server
8 19 (63.33%) Runbook
9 18 (60.00%) Enterprise Software
9 18 (60.00%) Microsoft Certification
10 16 (53.33%) PowerShell
10 16 (53.33%) Active Directory
11 15 (50.00%) Hyper-V
11 15 (50.00%) MCITP
11 15 (50.00%) Agile Software Development
11 15 (50.00%) Management Information System
11 15 (50.00%) VMware
11 15 (50.00%) VMware Infrastructure
12 14 (46.67%) Storage Management
12 14 (46.67%) Data Protection

SLA
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.00%) SharePoint
Business Applications
1 1 (3.33%) Dynamics CRM
Cloud Services
1 4 (13.33%) Microsoft Azure
2 3 (10.00%) Azure Active Directory
3 1 (3.33%) Dynamics 365
3 1 (3.33%) IaaS
Communications & Networking
1 12 (40.00%) DNS
2 3 (10.00%) Cisco ISE
2 3 (10.00%) Kerberos
2 3 (10.00%) Wireless
3 1 (3.33%) 5G
3 1 (3.33%) DWDM
3 1 (3.33%) Ethernet
3 1 (3.33%) Fibre Channel
3 1 (3.33%) SDH
Database & Business Intelligence
1 13 (43.33%) SQL Server
2 6 (20.00%) Power BI
3 2 (6.67%) Oracle Database
3 2 (6.67%) Oracle Database 10g
3 2 (6.67%) Oracle Database 11g
3 2 (6.67%) Oracle Database 12c
3 2 (6.67%) SQL Server Integration Services
4 1 (3.33%) SQL Server Reporting Services
Development Applications
1 3 (10.00%) JIRA
General
1 1 (3.33%) Military
1 1 (3.33%) Telecoms
Job Titles
1 7 (23.33%) Support Engineer
2 3 (10.00%) Collaboration Engineer
2 3 (10.00%) Network Engineer
3 2 (6.67%) Database Engineer
4 1 (3.33%) 1st/2nd Line Support
4 1 (3.33%) 1st/2nd Line Support Technician
4 1 (3.33%) 2nd/3rd Line Support
4 1 (3.33%) 2nd/3rd Line Support Technician
4 1 (3.33%) 3rd Line Support
4 1 (3.33%) 3rd Line Support Technician
4 1 (3.33%) Architect
4 1 (3.33%) Backup Engineer
4 1 (3.33%) CRM Architect
4 1 (3.33%) Dynamics CRM Architect
4 1 (3.33%) IT Support Technician
4 1 (3.33%) Solutions Architect
4 1 (3.33%) Support Technician
4 1 (3.33%) Technical Engineer
4 1 (3.33%) Technical Support
4 1 (3.33%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 3 (10.00%) SAML
2 1 (3.33%) Web Services
Miscellaneous
1 27 (90.00%) User Experience
2 18 (60.00%) Enterprise Software
3 15 (50.00%) Management Information System
4 1 (3.33%) Driving Licence
Operating Systems
1 22 (73.33%) Windows
2 19 (63.33%) Windows Server
3 4 (13.33%) Linux
3 4 (13.33%) Windows Server 2012
Processes & Methodologies
1 28 (93.33%) ITIL
2 27 (90.00%) Continuous Improvement
2 27 (90.00%) Decision-Making
2 27 (90.00%) Problem-Solving
2 27 (90.00%) Service Delivery
2 27 (90.00%) Service Management
2 27 (90.00%) Stakeholder Management
3 24 (80.00%) ITSM
4 23 (76.67%) TOGAF
5 21 (70.00%) Proactive Management
6 20 (66.67%) Problem Management
7 19 (63.33%) Runbook
8 15 (50.00%) Agile Software Development
9 14 (46.67%) Data Protection
9 14 (46.67%) Storage Management
10 7 (23.33%) Coaching
11 6 (20.00%) Business Continuity
12 4 (13.33%) Incident Management
12 4 (13.33%) Mentoring
13 3 (10.00%) IT Strategy
Programming Languages
1 16 (53.33%) PowerShell
2 3 (10.00%) VB
3 2 (6.67%) SQL
4 1 (3.33%) C#
Qualifications
1 21 (70.00%) Degree
2 20 (66.67%) ITIL Certification
3 18 (60.00%) Microsoft Certification
4 15 (50.00%) MCITP
5 3 (10.00%) CCNA
5 3 (10.00%) CCNP
5 3 (10.00%) Cisco Certification
6 2 (6.67%) MCSA
7 1 (3.33%) MCP
7 1 (3.33%) MCSE
7 1 (3.33%) SC Cleared
7 1 (3.33%) Security Cleared
System Software
1 16 (53.33%) Active Directory
2 15 (50.00%) Hyper-V
2 15 (50.00%) VMware Infrastructure
3 3 (10.00%) Shibboleth
4 1 (3.33%) VMware ESXi
Systems Management
1 10 (33.33%) NetBackup
Vendors
1 21 (70.00%) Microsoft
2 15 (50.00%) VMware
3 13 (43.33%) Oracle
4 12 (40.00%) Veeam
5 11 (36.67%) 3PAR
5 11 (36.67%) HP
6 10 (33.33%) Veritas
7 3 (10.00%) Cisco
7 3 (10.00%) F5
7 3 (10.00%) Infoblox
7 3 (10.00%) SolarWinds
8 1 (3.33%) Ciena
8 1 (3.33%) Ericsson
8 1 (3.33%) Huawei
8 1 (3.33%) Nokia