Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Cornwall
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 15 35 28
Rank change year-on-year +20 -7 -4
Permanent jobs citing SLA 40 18 7
As % of all permanent IT jobs advertised in Cornwall 13.20% 6.41% 4.93%
As % of the Quality Assurance & Compliance category 78.43% 50.00% 53.85%
Number of salaries quoted 10 0 7
Cornwall median annual salary £40,000 - £30,000
10th Percentile £30,450 - £25,000
90th Percentile £45,400 - £75,000
South West median annual salary £35,608 £32,000 £36,000
% change year-on-year +11.28% -11.11% +10.77%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cornwall
Permanent vacancies with a requirement for quality assurance or compliance skills 51 36 13
As % of all permanent IT jobs advertised in Cornwall 16.83% 12.81% 9.15%
Number of salaries quoted 14 1 10
Cornwall median annual salary £40,000 £37,500 £32,500
Median salary % change year-on-year +6.67% +15.38% -40.91%
10th Percentile £30,150 £36,250 £28,750
90th Percentile £43,913 £38,750 £75,750
South West median annual salary £40,000 £40,000 £40,000

SLA
Job Vacancy Trend in Cornwall

Job postings citing SLA as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for SLA in Cornwall

SLA
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cornwall.

Salary trend for SLA in Cornwall

SLA
Salary Histogram in Cornwall

The salary distribution of IT jobs citing SLA in Cornwall over the 6 months to 24 November 2017.

Salary histogram for SLA in Cornwall

SLA
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Cornwall region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +11 32 £40,000 - 1
Truro - 3 £39,000 -
Camborne - 2 £80,000 -
St Ives - 1 £31,000 -
SLA
South West

For the 6 months to 24 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cornwall region with a requirement for SLA.

1 31 (77.50%) ITIL
2 30 (75.00%) Service Management
3 27 (67.50%) ITSM
3 27 (67.50%) Problem Management
4 26 (65.00%) ITIL Certification
5 24 (60.00%) Stakeholder Management
5 24 (60.00%) TOGAF
5 24 (60.00%) Continuous Improvement
5 24 (60.00%) User Experience
6 23 (57.50%) Service Delivery
7 21 (52.50%) Runbook
8 18 (45.00%) Coaching
8 18 (45.00%) Cisco Certification
8 18 (45.00%) CCNA
9 17 (42.50%) Cisco
10 16 (40.00%) CCNP
10 16 (40.00%) Wireless
10 16 (40.00%) Change Control
10 16 (40.00%) Cisco ISE
10 16 (40.00%) F5
10 16 (40.00%) SolarWinds
10 16 (40.00%) Infoblox
10 16 (40.00%) IT Strategy
11 13 (32.50%) Microsoft
12 10 (25.00%) Agile Software Development
12 10 (25.00%) Degree
13 8 (20.00%) Dynamics 365
13 8 (20.00%) Proactive Management
13 8 (20.00%) Dynamics CRM
13 8 (20.00%) CRM

SLA
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) CMS
1 2 (5.00%) IIS
1 2 (5.00%) Skype for Business
2 1 (2.50%) SharePoint
Applications
1 1 (2.50%) Microsoft Office
Business Applications
1 8 (20.00%) Dynamics CRM
Cloud Services
1 8 (20.00%) Dynamics 365
2 4 (10.00%) Microsoft Azure
2 4 (10.00%) Office 365
3 2 (5.00%) Amazon AWS
3 2 (5.00%) Azure Active Directory
4 1 (2.50%) OneDrive
Communications & Networking
1 16 (40.00%) Cisco ISE
1 16 (40.00%) Wireless
2 4 (10.00%) DNS
2 4 (10.00%) VoIP
3 2 (5.00%) PBX
3 2 (5.00%) Skype
4 1 (2.50%) Firewall
Database & Business Intelligence
1 7 (17.50%) SQL Server
2 4 (10.00%) Power BI
3 3 (7.50%) SQL Server Integration Services
3 3 (7.50%) SQL Server Reporting Services
General
1 4 (10.00%) Billing
2 2 (5.00%) Finance
3 1 (2.50%) Marketing
Job Titles
1 16 (40.00%) Network Engineer
2 8 (20.00%) Lead Network Engineer
3 6 (15.00%) Collaboration Engineer
4 4 (10.00%) Telephony Engineer
5 3 (7.50%) CRM Developer
5 3 (7.50%) Developer
5 3 (7.50%) Dynamics CRM Developer
5 3 (7.50%) Microsoft Developer
6 2 (5.00%) IT Engineer
6 2 (5.00%) Lead DevOps
6 2 (5.00%) Service Desk Team Leader
6 2 (5.00%) Team Leader
7 1 (2.50%) 2nd Line Support
7 1 (2.50%) Administrator
7 1 (2.50%) Infrastructure Engineer
7 1 (2.50%) IT Administrator
7 1 (2.50%) IT Infrastructure Engineer
7 1 (2.50%) Support Engineer
7 1 (2.50%) Systems Administrator
7 1 (2.50%) Systems Engineer
Libraries, Frameworks & Software Standards
1 3 (7.50%) .NET
1 3 (7.50%) ASP.NET
1 3 (7.50%) Web Services
2 1 (2.50%) CSS
2 1 (2.50%) HTML
Miscellaneous
1 24 (60.00%) User Experience
2 7 (17.50%) Enterprise Software
3 4 (10.00%) Management Information System
4 2 (5.00%) Analytical Skills
4 2 (5.00%) Social Media
4 2 (5.00%) Virtual Team
Operating Systems
1 6 (15.00%) Windows
2 4 (10.00%) Windows Server
Processes & Methodologies
1 31 (77.50%) ITIL
2 30 (75.00%) Service Management
3 27 (67.50%) ITSM
3 27 (67.50%) Problem Management
4 24 (60.00%) Continuous Improvement
4 24 (60.00%) Stakeholder Management
4 24 (60.00%) TOGAF
5 23 (57.50%) Service Delivery
6 21 (52.50%) Runbook
7 18 (45.00%) Coaching
8 16 (40.00%) Change Control
8 16 (40.00%) IT Strategy
9 10 (25.00%) Agile Software Development
10 8 (20.00%) CRM
10 8 (20.00%) Proactive Management
11 4 (10.00%) Business Intelligence
11 4 (10.00%) Data Protection
11 4 (10.00%) Line Management
11 4 (10.00%) Statistics
12 3 (7.50%) Data Management
Programming Languages
1 6 (15.00%) PowerShell
2 3 (7.50%) C#
2 3 (7.50%) SQL
3 1 (2.50%) JavaScript
Qualifications
1 26 (65.00%) ITIL Certification
2 18 (45.00%) CCNA
2 18 (45.00%) Cisco Certification
3 16 (40.00%) CCNP
4 10 (25.00%) Degree
5 6 (15.00%) Microsoft Certification
6 4 (10.00%) MCITP
7 2 (5.00%) MCSE
Quality Assurance & Compliance
1 2 (5.00%) QA
System Software
1 7 (17.50%) Active Directory
2 5 (12.50%) Hyper-V
3 4 (10.00%) VMware Infrastructure
4 1 (2.50%) Virtual Servers
Systems Management
1 4 (10.00%) NetBackup
2 2 (5.00%) Forefront Identity Manager
Vendors
1 17 (42.50%) Cisco
2 16 (40.00%) F5
2 16 (40.00%) Infoblox
2 16 (40.00%) SolarWinds
3 13 (32.50%) Microsoft
4 6 (15.00%) VMware
5 4 (10.00%) 3PAR
5 4 (10.00%) HP
5 4 (10.00%) Mitel
5 4 (10.00%) Oracle
5 4 (10.00%) Veeam
5 4 (10.00%) Veritas
6 1 (2.50%) Siemens
6 1 (2.50%) WatchGuard