Period
to 17 October 2019

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Cornwall
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 21 39 30
Rank change year-on-year +18 -9 +13
Permanent jobs citing SLA 10 15 26
As % of all permanent IT jobs advertised in Cornwall 7.69% 5.12% 8.10%
As % of the Quality Assurance & Compliance category 34.48% 25.42% 49.06%
Number of salaries quoted 2 2 10
Cornwall median annual salary £25,500 £29,125 £40,000
Median salary % change year-on-year -12.45% -27.19% -
10th Percentile £24,750 £25,963 £32,250
90th Percentile £26,250 £32,988 £64,750
South West median annual salary £33,000 £34,000 £36,250
% change year-on-year -2.94% -6.21% +13.28%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cornwall
Permanent vacancies with a requirement for quality assurance or compliance skills 29 59 53
As % of all permanent IT jobs advertised in Cornwall 22.31% 20.14% 16.51%
Number of salaries quoted 19 15 20
Cornwall median annual salary £32,500 £25,000 £38,500
Median salary % change year-on-year +30.00% -35.06% -0.65%
10th Percentile £27,550 £18,495 £28,925
90th Percentile £65,000 £41,250 £49,000
South West median annual salary £43,500 £42,500 £40,000
% change year-on-year +2.35% +6.25% -

SLA
Job Vacancy Trend in Cornwall

Job postings citing SLA as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for SLA in Cornwall

SLA
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cornwall.

Salary trend for SLA in Cornwall

SLA
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Cornwall region over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +15 8 - -
St Ives -2 2 £25,500 -21.54%
SLA
South West

For the 6 months to 17 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for SLA.

1 10 (100.00%) ITIL
1 10 (100.00%) Service Management
2 9 (90.00%) Microsoft
3 8 (80.00%) Stakeholder Management
3 8 (80.00%) Agile Software Development
3 8 (80.00%) Degree
3 8 (80.00%) User Experience
3 8 (80.00%) Decision-Making
3 8 (80.00%) Problem-Solving
4 6 (60.00%) ITSM
5 5 (50.00%) Office 365
5 5 (50.00%) Azure
6 4 (40.00%) AWS
6 4 (40.00%) Hyper-V
6 4 (40.00%) Veeam
6 4 (40.00%) Data Migration
6 4 (40.00%) Data Integration
6 4 (40.00%) VMware Infrastructure
6 4 (40.00%) Scality
6 4 (40.00%) GCP
6 4 (40.00%) Data Centre
6 4 (40.00%) Data Centre Operations
6 4 (40.00%) Enterprise Software
6 4 (40.00%) Performance Tuning
6 4 (40.00%) Capacity Planning
6 4 (40.00%) 3PAR
6 4 (40.00%) Continuous Improvement
6 4 (40.00%) Product Roadmap
6 4 (40.00%) Proactive Maintenance
6 4 (40.00%) Environmental Health

SLA
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 4 (40.00%) Dynamics CRM
Cloud Services
1 5 (50.00%) Azure
1 5 (50.00%) Office 365
2 4 (40.00%) AWS
2 4 (40.00%) Dynamics 365
2 4 (40.00%) GCP
General
1 4 (40.00%) Environmental Health
2 2 (20.00%) Public Sector
Job Titles
1 4 (40.00%) Infrastructure Manager
1 4 (40.00%) Platform Manager
1 4 (40.00%) Support Engineer
2 2 (20.00%) Analyst
2 2 (20.00%) IT Analyst
3 1 (10.00%) 1st/2nd Line Support
3 1 (10.00%) 1st/2nd Line Support Analyst
3 1 (10.00%) 2nd Line Support
3 1 (10.00%) 2nd Line Support Analyst
3 1 (10.00%) IT Support
3 1 (10.00%) IT Support Analyst
3 1 (10.00%) Service Analyst
3 1 (10.00%) Service Desk Analyst
3 1 (10.00%) Support Analyst
Miscellaneous
1 8 (80.00%) User Experience
2 4 (40.00%) Data Centre
2 4 (40.00%) Enterprise Software
2 4 (40.00%) Management Information System
3 2 (20.00%) Driving Licence
Operating Systems
1 4 (40.00%) Linux
1 4 (40.00%) Windows
Processes & Methodologies
1 10 (100.00%) ITIL
1 10 (100.00%) Service Management
2 8 (80.00%) Agile Software Development
2 8 (80.00%) Decision-Making
2 8 (80.00%) Problem-Solving
2 8 (80.00%) Stakeholder Management
3 6 (60.00%) ITSM
4 4 (40.00%) Computer Science
4 4 (40.00%) CRM
4 4 (40.00%) Data Centre Operations
4 4 (40.00%) Migration
4 4 (40.00%) Proactive Maintenance
4 4 (40.00%) Proactive Management
4 4 (40.00%) Problem Management
4 4 (40.00%) Product Roadmap
4 4 (40.00%) Runbook
4 4 (40.00%) Service Delivery
4 4 (40.00%) Statistics
4 4 (40.00%) TOGAF
4 4 (40.00%) Validation
Qualifications
1 8 (80.00%) Degree
2 4 (40.00%) Computer Science Degree
2 4 (40.00%) ITIL Certification
3 2 (20.00%) DBS Check
3 2 (20.00%) Security Cleared
Quality Assurance & Compliance
1 2 (20.00%) ISO 22301
1 2 (20.00%) ISO 9001
1 2 (20.00%) ISO/IEC 20000
1 2 (20.00%) ISO/IEC 27001
System Software
1 4 (40.00%) Hyper-V
1 4 (40.00%) VMware Infrastructure
Vendors
1 9 (90.00%) Microsoft
2 4 (40.00%) 3PAR
2 4 (40.00%) Dell
2 4 (40.00%) NetApp
2 4 (40.00%) Remedy
2 4 (40.00%) Scality
2 4 (40.00%) Veeam
2 4 (40.00%) VMware