Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South West > Cornwall
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 7 30 23
Rank change year-on-year +23 -7 -10
Permanent jobs citing SLA 81 7 3
As % of all permanent IT jobs advertised in Cornwall 25.47% 3.54% 2.31%
As % of the Quality Assurance & Compliance category 80.20% 31.82% 100.00%
Number of salaries quoted 9 0 3
Cornwall median annual salary £40,000 - £21,000
10th Percentile £29,250 - £18,100
90th Percentile £46,000 - £64,300
South West median annual salary £36,750 £32,500 £35,500
% change year-on-year +13.08% -8.45% +1.43%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Cornwall
Permanent vacancies with a requirement for quality assurance or compliance skills 101 22 3
As % of all permanent IT jobs advertised in Cornwall 31.76% 11.11% 2.31%
Number of salaries quoted 18 5 3
Cornwall median annual salary £40,000 £45,000 £21,000
Median salary % change year-on-year -11.11% +114.29% -40.00%
10th Percentile £29,250 £29,250 £18,100
90th Percentile £55,000 £46,500 £64,300
South West median annual salary £41,000 £40,000 £41,000
% change year-on-year +2.50% -2.44% +6.49%

SLA
Job Vacancy Trend in Cornwall

Job postings citing SLA as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for SLA in Cornwall

SLA
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Cornwall.

Salary trend for SLA in Cornwall

SLA
Salary Histogram in Cornwall

The salary distribution of IT jobs citing SLA in Cornwall over the 6 months to 19 February 2018.

Salary histogram for SLA in Cornwall

SLA
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Cornwall region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +14 75 £40,000 -
St Ives - 1 £31,000 -
Truro - 1 £39,000 - 2
SLA
South West

For the 6 months to 19 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for SLA.

1 73 (90.12%) ITIL
1 73 (90.12%) Service Management
2 66 (81.48%) ITSM
2 66 (81.48%) Stakeholder Management
2 66 (81.48%) Continuous Improvement
2 66 (81.48%) User Experience
3 65 (80.25%) Service Delivery
4 46 (56.79%) TOGAF
5 42 (51.85%) ITIL Certification
6 39 (48.15%) Problem Management
7 38 (46.91%) Degree
7 38 (46.91%) Proactive Management
8 37 (45.68%) Coaching
9 34 (41.98%) Enterprise Software
10 33 (40.74%) Microsoft Certification
10 33 (40.74%) Microsoft
10 33 (40.74%) Runbook
11 31 (38.27%) Windows
12 30 (37.04%) Cisco Certification
12 30 (37.04%) CCNA
13 29 (35.80%) Cisco
14 28 (34.57%) CCNP
14 28 (34.57%) Wireless
14 28 (34.57%) Cisco ISE
14 28 (34.57%) Change Control
14 28 (34.57%) F5
14 28 (34.57%) SolarWinds
14 28 (34.57%) Infoblox
14 28 (34.57%) IT Strategy
15 27 (33.33%) Incident Management

SLA
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.94%) SharePoint
2 3 (3.70%) CMS
3 2 (2.47%) Skype for Business
Applications
1 5 (6.17%) Microsoft Office
2 1 (1.23%) MS Visio
Business Applications
1 7 (8.64%) Dynamics CRM
Cloud Services
1 16 (19.75%) Microsoft Azure
2 14 (17.28%) IaaS
3 7 (8.64%) Dynamics 365
3 7 (8.64%) Office 365
4 4 (4.94%) OneDrive
5 2 (2.47%) Azure Active Directory
Communications & Networking
1 28 (34.57%) Cisco ISE
1 28 (34.57%) Wireless
2 9 (11.11%) DNS
3 4 (4.94%) VoIP
4 2 (2.47%) PBX
4 2 (2.47%) Skype
5 1 (1.23%) Firewall
Database & Business Intelligence
1 16 (19.75%) SQL Server
2 14 (17.28%) Power BI
3 9 (11.11%) SQL Server Integration Services
4 8 (9.88%) Oracle Database
4 8 (9.88%) Oracle Database 10g
4 8 (9.88%) Oracle Database 11g
4 8 (9.88%) Oracle Database 12c
5 2 (2.47%) SQL Server Reporting Services
Development Applications
1 13 (16.05%) JIRA
General
1 4 (4.94%) Billing
2 1 (1.23%) Finance
2 1 (1.23%) Marketing
Job Titles
1 28 (34.57%) Network Engineer
2 14 (17.28%) Lead Network Engineer
3 9 (11.11%) Collaboration Engineer
4 8 (9.88%) Database Engineer
5 5 (6.17%) Backup Engineer
6 4 (4.94%) 2nd Line Engineer
6 4 (4.94%) 2nd Line Support
6 4 (4.94%) 2nd Line Support Engineer
6 4 (4.94%) Support Engineer
6 4 (4.94%) Telephony Engineer
7 3 (3.70%) Service Desk Team Leader
7 3 (3.70%) Team Leader
8 2 (2.47%) IT Engineer
9 1 (1.23%) Business Finance Analyst
9 1 (1.23%) CRM Solutions Architect
9 1 (1.23%) Dynamics CRM Architect
9 1 (1.23%) Finance Business Analyst
9 1 (1.23%) IT Infrastructure Engineer
9 1 (1.23%) IT Systems Administrator
9 1 (1.23%) Microsoft Solutions Architect
Libraries, Frameworks & Software Standards
1 4 (4.94%) CSS
1 4 (4.94%) HTML
2 2 (2.47%) Web Services
3 1 (1.23%) .NET
3 1 (1.23%) ASP.NET
Miscellaneous
1 66 (81.48%) User Experience
2 34 (41.98%) Enterprise Software
3 9 (11.11%) Management Information System
4 3 (3.70%) Analytical Skills
4 3 (3.70%) Social Media
Operating Systems
1 31 (38.27%) Windows
2 27 (33.33%) Linux
3 23 (28.40%) Windows Server
4 14 (17.28%) Windows Server 2012
Processes & Methodologies
1 73 (90.12%) ITIL
1 73 (90.12%) Service Management
2 66 (81.48%) Continuous Improvement
2 66 (81.48%) ITSM
2 66 (81.48%) Stakeholder Management
3 65 (80.25%) Service Delivery
4 46 (56.79%) TOGAF
5 39 (48.15%) Problem Management
6 38 (46.91%) Proactive Management
7 37 (45.68%) Coaching
8 33 (40.74%) Runbook
9 28 (34.57%) Change Control
9 28 (34.57%) IT Strategy
10 27 (33.33%) Incident Management
11 14 (17.28%) Business Intelligence
12 13 (16.05%) Collaborative Working
13 11 (13.58%) Business Continuity
14 10 (12.35%) Agile Software Development
15 9 (11.11%) Mentoring
16 7 (8.64%) CRM
Programming Languages
1 19 (23.46%) PowerShell
2 13 (16.05%) VB
3 9 (11.11%) SQL
4 4 (4.94%) JavaScript
5 2 (2.47%) C#
Qualifications
1 42 (51.85%) ITIL Certification
2 38 (46.91%) Degree
3 33 (40.74%) Microsoft Certification
4 30 (37.04%) CCNA
4 30 (37.04%) Cisco Certification
5 28 (34.57%) CCNP
6 16 (19.75%) MCSE
7 9 (11.11%) MCITP
8 8 (9.88%) MCSA
9 1 (1.23%) MCP
Quality Assurance & Compliance
1 1 (1.23%) QA
System Software
1 19 (23.46%) Hyper-V
2 18 (22.22%) VMware Infrastructure
3 14 (17.28%) VMware ESXi
4 12 (14.81%) Active Directory
5 1 (1.23%) Virtual Servers
Systems Management
1 4 (4.94%) NetBackup
2 2 (2.47%) Forefront Identity Manager
Vendors
1 33 (40.74%) Microsoft
2 29 (35.80%) Cisco
3 28 (34.57%) F5
3 28 (34.57%) Infoblox
3 28 (34.57%) SolarWinds
4 18 (22.22%) VMware
5 12 (14.81%) Oracle
6 9 (11.11%) Veeam
7 4 (4.94%) 3PAR
7 4 (4.94%) HP
7 4 (4.94%) Mitel
7 4 (4.94%) Veritas
8 1 (1.23%) Siemens