Period
to 19 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 115 111 109
Rank change year-on-year -4 -2 -16
Permanent jobs citing SLA 298 309 330
As % of all permanent IT jobs advertised in the South West 2.94% 2.94% 2.86%
As % of the Quality Assurance & Compliance category 25.02% 26.48% 24.11%
Number of salaries quoted 191 257 269
South West median annual salary £35,000 £32,500 £36,000
Median salary % change year-on-year +7.69% -9.72% +5.88%
10th Percentile £19,250 £21,250 £20,700
90th Percentile £53,750 £47,200 £57,500
England median annual salary £35,000 £37,500 £37,500
% change year-on-year -6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,191 1,167 1,369
As % of all permanent IT jobs advertised in the South West 11.77% 11.12% 11.85%
Number of salaries quoted 881 948 1,107
South West median annual salary £40,000 £40,000 £41,000
Median salary % change year-on-year - -2.44% +6.49%
10th Percentile £26,750 £23,000 £24,661
90th Percentile £67,500 £65,000 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 19 January 2018.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +2 92 £28,500 -21.92% 7
Wiltshire +6 81 £40,000 +23.08% 8
Cornwall +23 67 £40,000 - 1
Gloucestershire -46 20 £35,000 +7.69% 2
Devon +7 13 £27,500 -6.13% 7
Somerset -14 13 £22,000 -45.00% 2
Dorset -15 11 £26,500 +39.47% 2
SLA
England

For the 6 months to 19 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for SLA.

1 132 (44.30%) Service Management
2 131 (43.96%) ITIL
3 108 (36.24%) Windows
4 99 (33.22%) Cisco
5 89 (29.87%) VMware
6 85 (28.52%) Microsoft
7 84 (28.19%) Cisco Certification
8 79 (26.51%) Service Delivery
9 72 (24.16%) Security Cleared
10 66 (22.15%) VMware Infrastructure
10 66 (22.15%) Incident Management
11 63 (21.14%) ITSM
12 61 (20.47%) DV Cleared
13 60 (20.13%) CCNA
14 58 (19.46%) Stakeholder Management
14 58 (19.46%) Continuous Improvement
15 55 (18.46%) WAN
16 53 (17.79%) User Experience
17 52 (17.45%) CCNP
18 51 (17.11%) Windows Server
19 49 (16.44%) Windows 7
19 49 (16.44%) Finance
20 48 (16.11%) Microsoft Office
21 47 (15.77%) LAN
21 47 (15.77%) Root Cause Analysis
21 47 (15.77%) Capacity Management
22 46 (15.44%) Cisco Nexus
22 46 (15.44%) Cisco LMS
22 46 (15.44%) Opsview
22 46 (15.44%) Network Monitoring

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.03%) Blackberry Enterprise Server
2 11 (3.69%) SharePoint
2 11 (3.69%) Skype for Business
3 10 (3.36%) MS Exchange
4 8 (2.68%) Exchange Server 2010
5 6 (2.01%) CMS
6 5 (1.68%) Exchange Server 2013
6 5 (1.68%) IIS
7 4 (1.34%) SharePoint 2013
8 3 (1.01%) Umbraco
9 2 (0.67%) Apache
9 2 (0.67%) BizTalk Server
9 2 (0.67%) Exchange Server 2007
9 2 (0.67%) OpenStack
9 2 (0.67%) Oracle Application Server
9 2 (0.67%) WebLogic
10 1 (0.34%) Oracle 10gAS
Applications
1 48 (16.11%) Microsoft Office
2 11 (3.69%) Microsoft Excel
3 7 (2.35%) Microsoft PowerPoint
4 3 (1.01%) Spreadsheet
5 2 (0.67%) MS Visio
6 1 (0.34%) Photoshop
Business Applications
1 8 (2.68%) Dynamics CRM
2 3 (1.01%) Oracle EBS
2 3 (1.01%) SAP CO
2 3 (1.01%) SAP FI
2 3 (1.01%) SAP FI/CO
2 3 (1.01%) SAP R/3
3 2 (0.67%) Oracle Applications
4 1 (0.34%) Oracle 11i
4 1 (0.34%) Oracle Assets
4 1 (0.34%) Oracle Cash Management
4 1 (0.34%) Oracle EBS R12
4 1 (0.34%) Oracle E-Business Tax
4 1 (0.34%) Oracle ERP
4 1 (0.34%) Oracle Financials
4 1 (0.34%) Oracle General Ledger
4 1 (0.34%) Oracle Payables
4 1 (0.34%) Oracle Procure-to-Pay
4 1 (0.34%) Oracle Receivables
4 1 (0.34%) Oracle Subledger Accounting
4 1 (0.34%) Remedy ITSM
Cloud Services
1 42 (14.09%) Office 365
2 16 (5.37%) Microsoft Azure
3 8 (2.68%) Dynamics 365
3 8 (2.68%) IaaS
4 4 (1.34%) Azure Active Directory
4 4 (1.34%) OneDrive
4 4 (1.34%) Yammer
5 3 (1.01%) Amazon AWS
5 3 (1.01%) Bluemix
5 3 (1.01%) Google Cloud Platform
5 3 (1.01%) IBM Cloud
6 2 (0.67%) Cloud Computing
7 1 (0.34%) SaaS
Communications & Networking
1 55 (18.46%) WAN
2 47 (15.77%) LAN
3 46 (15.44%) Cisco Nexus
3 46 (15.44%) NX-OS
4 40 (13.42%) Wireless
5 30 (10.07%) VoIP
6 28 (9.40%) Cisco ISE
7 25 (8.39%) BGP
8 24 (8.05%) Cisco IOS
8 24 (8.05%) EIGRP
8 24 (8.05%) Wireshark
9 17 (5.70%) SAN
10 13 (4.36%) DNS
10 13 (4.36%) Firewall
11 12 (4.03%) Skype
12 9 (3.02%) TCP/IP
13 8 (2.68%) ADSL
14 7 (2.35%) VLAN
15 6 (2.01%) DHCP
15 6 (2.01%) PBX
Database & Business Intelligence
1 27 (9.06%) SQL Server
2 11 (3.69%) Power BI
3 9 (3.02%) Oracle Database
4 7 (2.35%) Oracle Database 10g
4 7 (2.35%) SQL Server Integration Services
5 6 (2.01%) MongoDB
5 6 (2.01%) Oracle Database 11g
5 6 (2.01%) Oracle Database 12c
5 6 (2.01%) PostgreSQL
6 3 (1.01%) MS Access
6 3 (1.01%) SQL Server Reporting Services
7 2 (0.67%) DB2
7 2 (0.67%) Oracle8/8i Database
7 2 (0.67%) Oracle9i Database
8 1 (0.34%) Big Data
8 1 (0.34%) Data Warehouse
8 1 (0.34%) Essbase
8 1 (0.34%) Oracle Reports
8 1 (0.34%) SQL Server 2005
8 1 (0.34%) SQL Server 2012
Development Applications
1 46 (15.44%) VSS/SourceSafe
2 8 (2.68%) JIRA
3 6 (2.01%) Atlassian Bamboo
4 3 (1.01%) Git (software)
4 3 (1.01%) Jenkins
5 1 (0.34%) Subversion
5 1 (0.34%) Vagrant
General
1 49 (16.44%) Finance
2 21 (7.05%) Telecoms
3 14 (4.70%) Law
4 13 (4.36%) Legal
5 7 (2.35%) Marketing
5 7 (2.35%) Retail
6 5 (1.68%) Billing
7 4 (1.34%) Advertising
7 4 (1.34%) Manufacturing
7 4 (1.34%) Publishing
8 2 (0.67%) Military
9 1 (0.34%) General Ledger
Job Titles
1 76 (25.50%) Network Engineer
2 54 (18.12%) Analyst
3 47 (15.77%) Support Engineer
4 32 (10.74%) Service Analyst
5 29 (9.73%) Service Desk Analyst
6 26 (8.72%) 2nd Line Support
7 19 (6.38%) Service Manager
8 18 (6.04%) IT Engineer
9 17 (5.70%) Senior Analyst
10 16 (5.37%) 2nd Line Engineer
10 16 (5.37%) 2nd Line Support Engineer
10 16 (5.37%) IT Support
11 14 (4.70%) IT Support Engineer
11 14 (4.70%) Lead Network Engineer
11 14 (4.70%) Senior Network Engineer
12 13 (4.36%) Senior Service Desk Analyst
12 13 (4.36%) Support Analyst
13 12 (4.03%) 1st/2nd Line Service Desk Analyst
13 12 (4.03%) 2nd Line Service Desk Analyst
14 9 (3.02%) Collaboration Engineer
Libraries, Frameworks & Software Standards
1 11 (3.69%) CSS
1 11 (3.69%) HTML
2 10 (3.36%) Node.js
3 9 (3.02%) .NET
4 6 (2.01%) ASP.NET
4 6 (2.01%) OAuth
4 6 (2.01%) OAuth2
4 6 (2.01%) OpenID
5 5 (1.68%) Flash
5 5 (1.68%) Middleware
6 3 (1.01%) CSS3
6 3 (1.01%) HTML5
6 3 (1.01%) KnockoutJS
6 3 (1.01%) Sass
6 3 (1.01%) Twitter Bootstrap
6 3 (1.01%) Web Services
7 2 (0.67%) ADSI
7 2 (0.67%) Classic ASP
7 2 (0.67%) LDAP
7 2 (0.67%) Oracle GoldenGate
Miscellaneous
1 53 (17.79%) User Experience
2 25 (8.39%) Management Information System
3 20 (6.71%) Enterprise Software
4 14 (4.70%) iPhone
5 13 (4.36%) Blackberry
6 12 (4.03%) Analytical Skills
6 12 (4.03%) Driving Licence
7 8 (2.68%) Data Centre
8 6 (2.01%) Computer Science
8 6 (2.01%) PDA
9 5 (1.68%) Clustering
10 4 (1.34%) Cyberattack
10 4 (1.34%) Graphic Design
10 4 (1.34%) Replication
10 4 (1.34%) Virtual Team
11 3 (1.01%) Handset
11 3 (1.01%) Smartphone
11 3 (1.01%) Social Media
12 2 (0.67%) NHS
12 2 (0.67%) PKI
Operating Systems
1 108 (36.24%) Windows
2 51 (17.11%) Windows Server
3 49 (16.44%) Windows 7
4 41 (13.76%) Windows Server 2012
5 36 (12.08%) Windows Server 2008
6 29 (9.73%) Windows 10
7 26 (8.72%) Linux
7 26 (8.72%) Unix
8 17 (5.70%) Windows 8
9 9 (3.02%) Windows Server 2003
10 5 (1.68%) Android
10 5 (1.68%) Apple iOS
11 4 (1.34%) AIX
11 4 (1.34%) Windows Mobile
12 2 (0.67%) Solaris
13 1 (0.34%) Red Hat Enterprise Linux
13 1 (0.34%) VMS
Processes & Methodologies
1 132 (44.30%) Service Management
2 131 (43.96%) ITIL
3 79 (26.51%) Service Delivery
4 66 (22.15%) Incident Management
5 63 (21.14%) ITSM
6 58 (19.46%) Continuous Improvement
6 58 (19.46%) Stakeholder Management
7 47 (15.77%) Capacity Management
7 47 (15.77%) Root Cause Analysis
8 46 (15.44%) Network Monitoring
8 46 (15.44%) Security Patching
9 45 (15.10%) Problem Management
9 45 (15.10%) TOGAF
10 43 (14.43%) Coaching
11 35 (11.74%) IT Strategy
12 33 (11.07%) Change Control
12 33 (11.07%) Runbook
13 27 (9.06%) Proactive Management
14 25 (8.39%) Business Intelligence
15 24 (8.05%) CRM
Programming Languages
1 25 (8.39%) Python
2 22 (7.38%) SQL
3 15 (5.03%) PowerShell
4 13 (4.36%) JavaScript
5 7 (2.35%) Java
6 6 (2.01%) Bash Shell
6 6 (2.01%) Go
7 5 (1.68%) PHP
7 5 (1.68%) VB
8 4 (1.34%) C#
9 2 (0.67%) C
9 2 (0.67%) T-SQL
9 2 (0.67%) VBA
10 1 (0.34%) Apple Swift
Qualifications
1 84 (28.19%) Cisco Certification
2 72 (24.16%) Security Cleared
3 61 (20.47%) DV Cleared
4 60 (20.13%) CCNA
5 52 (17.45%) CCNP
6 45 (15.10%) ITIL Certification
7 38 (12.75%) Degree
8 32 (10.74%) SC Cleared
9 25 (8.39%) Microsoft Certification
10 12 (4.03%) MCP
11 11 (3.69%) MCSE
12 6 (2.01%) MCITP
13 5 (1.68%) ISEB
13 5 (1.68%) MCSA
14 4 (1.34%) Six Sigma Black Belt
15 3 (1.01%) MCDST
15 3 (1.01%) MCTS
16 2 (0.67%) Computer Science Degree
16 2 (0.67%) DBS Check
Quality Assurance & Compliance
1 8 (2.68%) ISO/IEC 20000
2 4 (1.34%) PMO
3 2 (0.67%) COBIT
3 2 (0.67%) QA
System Software
1 66 (22.15%) VMware Infrastructure
2 42 (14.09%) Active Directory
3 37 (12.42%) Hyper-V
4 9 (3.02%) VMware ESXi
5 7 (2.35%) Docker
6 6 (2.01%) Virtual Desktop
7 4 (1.34%) XenServer
8 3 (1.01%) Oracle RAC
9 2 (0.67%) vSphere
10 1 (0.34%) Firmware
10 1 (0.34%) Virtual Machines
10 1 (0.34%) Virtual Servers
10 1 (0.34%) VMFS
10 1 (0.34%) XenApp
10 1 (0.34%) XenDesktop
Systems Management
1 46 (15.44%) Cisco LMS
1 46 (15.44%) Nagios
1 46 (15.44%) Opsview
2 22 (7.38%) Cisco Prime
3 6 (2.01%) Kubernetes
4 5 (1.68%) NetBackup
4 5 (1.68%) SCCM
5 4 (1.34%) WSUS
6 3 (1.01%) Backup Exec
6 3 (1.01%) Microsoft Data Protection Manager
6 3 (1.01%) Oracle Enterprise Manager
6 3 (1.01%) SCOM
6 3 (1.01%) Systems Management Server (SMS)
7 2 (0.67%) Data Guard
7 2 (0.67%) Forefront Identity Manager
7 2 (0.67%) FortiGate
7 2 (0.67%) Oracle RMAN
7 2 (0.67%) Oracle Statspack
8 1 (0.34%) Control-M
8 1 (0.34%) OpenView
Vendors
1 99 (33.22%) Cisco
2 89 (29.87%) VMware
3 85 (28.52%) Microsoft
4 32 (10.74%) F5
5 29 (9.73%) SolarWinds
6 28 (9.40%) Infoblox
7 20 (6.71%) Citrix
8 19 (6.38%) HP
9 16 (5.37%) Oracle
10 14 (4.70%) Veeam
11 9 (3.02%) Dell
12 7 (2.35%) Remedy
13 6 (2.01%) Apple
13 6 (2.01%) IBM
14 5 (1.68%) 3PAR
14 5 (1.68%) Cadence
14 5 (1.68%) Veritas
15 4 (1.34%) Mitel
15 4 (1.34%) Nintex
15 4 (1.34%) Xerox