SLA Jobs in the South West

Service Level Agreement (SLA)
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 14 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 Apr 2024
Same period 2023 Same period 2022
Rank 142 139 147
Rank change year-on-year -3 +8 +30
Permanent jobs citing SLA 164 167 177
As % of all permanent jobs advertised in the South West 1.83% 2.27% 2.25%
As % of the Quality Assurance & Compliance category 13.16% 12.59% 13.73%
Number of salaries quoted 149 106 99
10th Percentile £26,250 £23,750 £22,800
25th Percentile £26,500 £28,000 £26,125
Median annual salary (50th Percentile) £37,500 £35,000 £32,500
Median % change year-on-year +7.14% +7.69% -1.99%
75th Percentile £53,337 £50,000 £44,000
90th Percentile £59,063 £57,500 £57,500
England median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -5.00%

All Quality Assurance and Compliance Skills
South West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,246 1,326 1,289
As % of all permanent jobs advertised in the South West 13.92% 18.02% 16.35%
Number of salaries quoted 839 638 848
10th Percentile £26,250 £28,250 £31,250
25th Percentile £33,500 £40,000 £37,500
Median annual salary (50th Percentile) £52,396 £51,918 £50,000
Median % change year-on-year +0.92% +3.84% +11.11%
75th Percentile £68,750 £68,750 £63,750
90th Percentile £80,000 £77,500 £75,000
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

3-month moving average salary quoted in jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

Salary distribution for jobs citing SLA in the South West over the 6 months to 14 April 2024.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 14 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire -8 34 £27,500 -32.93% 7
Somerset +20 32 £35,000 +25.00% 5
Devon +7 32 £52,396 +40.03% 9
Gloucestershire -14 29 £57,278 +9.10% 4
Dorset +3 15 £35,000 +16.67% 2
Bristol -22 13 £32,500 -21.21% 11
Cornwall -2 8 - - 1
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (18.29%) Microsoft Exchange
2 4 (2.44%) Confluence
3 1 (0.61%) OpenEdge
3 1 (0.61%) SharePoint
Applications
1 14 (8.54%) Microsoft Office
2 2 (1.22%) Microsoft Excel
2 2 (1.22%) Microsoft PowerPoint
Business Applications
1 1 (0.61%) Dynamics NAV
1 1 (0.61%) Maximo
Cloud Services
1 37 (22.56%) Microsoft 365
2 29 (17.68%) Azure
3 7 (4.27%) SaaS
4 6 (3.66%) Entra ID
5 4 (2.44%) AWS
5 4 (2.44%) GCP
6 2 (1.22%) IaaS
6 2 (1.22%) Nutanix
7 1 (0.61%) OneDrive
7 1 (0.61%) Power Platform
7 1 (0.61%) PowerApps
Communications & Networking
1 17 (10.37%) LAN
2 16 (9.76%) DNS
3 14 (8.54%) SAN
4 13 (7.93%) Firewall
4 13 (7.93%) VPN
5 12 (7.32%) Wireless
6 11 (6.71%) WAN
7 10 (6.10%) DHCP
7 10 (6.10%) TCP/IP
8 8 (4.88%) Remote Desktop
9 5 (3.05%) VSAT
10 3 (1.83%) Wi-Fi
11 2 (1.22%) Unified Communications
12 1 (0.61%) NAS
12 1 (0.61%) SD-WAN
12 1 (0.61%) VoIP
Database & Business Intelligence
1 8 (4.88%) Amazon RDS
2 5 (3.05%) RDBMS
2 5 (3.05%) Relational Database
3 2 (1.22%) SQL Server
4 1 (0.61%) Data Mart
4 1 (0.61%) Data Warehouse
4 1 (0.61%) MySQL
4 1 (0.61%) Tableau
Development Applications
1 7 (4.27%) JIRA
2 1 (0.61%) Oracle Forms
General
1 81 (49.39%) Social Skills
2 41 (25.00%) Organisational Skills
3 23 (14.02%) Finance
4 22 (13.41%) Fire and Rescue
5 21 (12.80%) Retail
6 11 (6.71%) Analytical Skills
7 9 (5.49%) Law
7 9 (5.49%) Telecoms
8 8 (4.88%) Manufacturing
9 6 (3.66%) Inclusion and Diversity
10 5 (3.05%) French Language
10 5 (3.05%) Legal
10 5 (3.05%) Portuguese Language
11 2 (1.22%) Military
11 2 (1.22%) Presentation Skills
11 2 (1.22%) Public Sector
12 1 (0.61%) Banking
12 1 (0.61%) Influencing Skills
12 1 (0.61%) Retail Finance
Job Titles
1 26 (15.85%) Support Engineer
2 25 (15.24%) IT Support
3 20 (12.20%) Analyst
4 15 (9.15%) IT Engineer
4 15 (9.15%) Service Manager
5 13 (7.93%) IT Manager
6 12 (7.32%) Business Manager
6 12 (7.32%) Business Relationship Manager
6 12 (7.32%) Lead
6 12 (7.32%) Relationships Manager
6 12 (7.32%) Senior
7 11 (6.71%) Infrastructure Engineer
8 10 (6.10%) Support Analyst
9 8 (4.88%) Coordinator
9 8 (4.88%) IT Support Engineer
9 8 (4.88%) IT Technician
9 8 (4.88%) Senior Manager
9 8 (4.88%) Senior Service Manager
9 8 (4.88%) Technical Manager
9 8 (4.88%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (1.22%) CSS
1 2 (1.22%) EDI
1 2 (1.22%) RESTful
1 2 (1.22%) SOAP
Miscellaneous
1 13 (7.93%) Management Information System
2 12 (7.32%) Clustering
3 9 (5.49%) Self-Motivation
4 7 (4.27%) Replication
5 5 (3.05%) CMDB
5 5 (3.05%) Data Centre
5 5 (3.05%) Driving Licence
5 5 (3.05%) Enterprise Software
5 5 (3.05%) Operational Technology
6 2 (1.22%) Low-Code
6 2 (1.22%) Onboarding
7 1 (0.61%) Analytical Mindset
7 1 (0.61%) Data Protection Act
7 1 (0.61%) Life Science
7 1 (0.61%) PropTech
7 1 (0.61%) Renewable Energy
7 1 (0.61%) Security Operations Centre
Operating Systems
1 56 (34.15%) Windows
2 27 (16.46%) Windows Server
3 14 (8.54%) AIX
4 11 (6.71%) Linux
5 7 (4.27%) Unix
5 7 (4.27%) Windows 10
5 7 (4.27%) Windows Server 2012
6 4 (2.44%) Apple iOS
7 3 (1.83%) Windows 7
7 3 (1.83%) Windows Server 2008
7 3 (1.83%) Windows XP
8 2 (1.22%) Windows Server 2019
9 1 (0.61%) Windows Server 2016
Processes & Methodologies
1 67 (40.85%) Customer Service
2 59 (35.98%) ITIL
3 43 (26.22%) Service Delivery
4 38 (23.17%) Continuous Improvement
5 31 (18.90%) Service Management
6 28 (17.07%) Problem-Solving
7 22 (13.41%) Change Management
7 22 (13.41%) Line Management
8 21 (12.80%) Infrastructure Engineering
8 21 (12.80%) Process Improvement
9 20 (12.20%) Project Management
10 19 (11.59%) Incident Management
11 17 (10.37%) Problem Management
12 15 (9.15%) Customer Requirements
13 12 (7.32%) Digital Transformation Strategy
13 12 (7.32%) Mentoring
13 12 (7.32%) Risk Register
14 10 (6.10%) Mobile Device Management
15 9 (5.49%) Ticket Management
16 8 (4.88%) Case Management
Programming Languages
1 19 (11.59%) SQL
2 7 (4.27%) Java
3 4 (2.44%) JavaScript
4 2 (1.22%) PHP
4 2 (1.22%) PowerShell
5 1 (0.61%) C
5 1 (0.61%) PL/SQL
5 1 (0.61%) Progress 4GL
5 1 (0.61%) Shell Script
Qualifications
1 33 (20.12%) Security Cleared
2 26 (15.85%) Degree
3 19 (11.59%) ITIL Certification
4 18 (10.98%) SC Cleared
5 11 (6.71%) Microsoft Certification
6 8 (4.88%) ITIL Foundation Certificate
7 5 (3.05%) Computer Science Degree
8 3 (1.83%) DV Cleared
8 3 (1.83%) MCSE
9 1 (0.61%) A+ Certification
9 1 (0.61%) CISSP
9 1 (0.61%) CompTIA CySA+
9 1 (0.61%) Master's Degree
Quality Assurance & Compliance
1 4 (2.44%) ISO/IEC 27001
2 3 (1.83%) QA
3 2 (1.22%) GDPR
3 2 (1.22%) PMO
4 1 (0.61%) NIST
4 1 (0.61%) PCI DSS
System Software
1 48 (29.27%) Active Directory
2 28 (17.07%) VMware Infrastructure
3 5 (3.05%) Hyper-V
4 4 (2.44%) VMware Workstation
4 4 (2.44%) XenApp
4 4 (2.44%) XenDesktop
Systems Management
1 12 (7.32%) Backup Exec
1 12 (7.32%) NetBackup
2 10 (6.10%) Microsoft Intune
3 6 (3.66%) WSUS
4 4 (2.44%) SCCM
5 1 (0.61%) CASB
5 1 (0.61%) FortiGate
Vendors
1 60 (36.59%) Microsoft
2 29 (17.68%) VMware
3 16 (9.76%) Citrix
4 14 (8.54%) NetApp
4 14 (8.54%) ServiceNow
5 13 (7.93%) Hitachi
5 13 (7.93%) Oracle
6 12 (7.32%) Snow
6 12 (7.32%) Veritas
7 10 (6.10%) IBM
8 7 (4.27%) Dell
9 6 (3.66%) Aderant
9 6 (3.66%) Google
9 6 (3.66%) iManage
9 6 (3.66%) Veeam
10 5 (3.05%) AppDynamics
10 5 (3.05%) Cisco
10 5 (3.05%) HP
10 5 (3.05%) Sophos
11 4 (2.44%) Symantec