Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 121 131 99
Rank change year-on-year +10 -32 -8
Permanent jobs citing SLA 272 254 353
As % of all permanent IT jobs advertised in the South West 2.52% 2.43% 3.17%
As % of the Quality Assurance & Compliance category 19.44% 23.22% 27.71%
Number of salaries quoted 153 207 309
South West median annual salary £38,000 £33,000 £31,500
Median salary % change year-on-year +15.15% +4.76% -10.00%
10th Percentile £20,500 £19,750 £19,600
90th Percentile £53,750 £52,500 £55,500
England median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +0.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,399 1,094 1,274
As % of all permanent IT jobs advertised in the South West 12.94% 10.47% 11.44%
Number of salaries quoted 1,022 859 1,080
South West median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £25,025 £25,000 £23,125
90th Percentile £65,000 £65,000 £67,500
England median annual salary £50,000 £49,000 £50,000
% change year-on-year +2.04% -2.00% +11.11%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 20 July 2018.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 76 £42,500 +6.25% 5
Bristol -45 59 £27,500 -8.33% 7
Cornwall +31 43 £32,500 -50.00% 3
Dorset -14 31 £26,500 -26.90% 4
Devon +28 20 £21,000 -53.33% 3
Somerset +18 20 £23,500 -30.88% 1
Gloucestershire +12 19 £32,500 +8.33% 1
SLA
England

For the 6 months to 20 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 126 (46.32%) ITIL
2 123 (45.22%) Service Management
3 101 (37.13%) Windows
4 97 (35.66%) VMware
5 89 (32.72%) Incident Management
6 82 (30.15%) Microsoft
6 82 (30.15%) VMware Infrastructure
7 81 (29.78%) Service Delivery
8 65 (23.90%) Cisco
8 65 (23.90%) Active Directory
9 63 (23.16%) Security Cleared
10 62 (22.79%) Stakeholder Management
10 62 (22.79%) Problem-Solving
11 61 (22.43%) WAN
12 60 (22.06%) ITSM
13 59 (21.69%) Cisco Certification
14 56 (20.59%) LAN
15 52 (19.12%) Windows Server
16 51 (18.75%) Network Monitoring
16 51 (18.75%) Root Cause Analysis
16 51 (18.75%) Capacity Management
16 51 (18.75%) Nagios
17 48 (17.65%) Cisco Nexus
18 47 (17.28%) Cisco LMS
18 47 (17.28%) Opsview
18 47 (17.28%) NX-OS
18 47 (17.28%) Security Patching
18 47 (17.28%) VSS/SourceSafe
19 46 (16.91%) Microsoft Certification
19 46 (16.91%) Finance

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.04%) SharePoint
2 10 (3.68%) MS Exchange
3 7 (2.57%) Skype for Business
4 3 (1.10%) Exchange Server 2013
5 2 (0.74%) Blackberry Enterprise Server
5 2 (0.74%) Site Server
6 1 (0.37%) Exchange Server 2003
6 1 (0.37%) Exchange Server 2007
6 1 (0.37%) JBoss
Applications
1 27 (9.93%) Microsoft Excel
2 25 (9.19%) Microsoft PowerPoint
3 19 (6.99%) Microsoft Office
4 4 (1.47%) MS Visio
5 1 (0.37%) Microsoft Project
5 1 (0.37%) Open Workbench
Business Applications
1 2 (0.74%) Dynamics CRM
Cloud Services
1 30 (11.03%) Office 365
2 27 (9.93%) Microsoft Azure
3 8 (2.94%) IaaS
4 6 (2.21%) Amazon AWS
4 6 (2.21%) Azure Active Directory
5 5 (1.84%) SaaS
6 2 (0.74%) Cloud Computing
6 2 (0.74%) Dynamics 365
7 1 (0.37%) PaaS
Communications & Networking
1 61 (22.43%) WAN
2 56 (20.59%) LAN
3 48 (17.65%) Cisco Nexus
4 47 (17.28%) NX-OS
5 32 (11.76%) BGP
5 32 (11.76%) Cisco IOS
5 32 (11.76%) Wireshark
6 30 (11.03%) DNS
7 29 (10.66%) EIGRP
8 26 (9.56%) VoIP
9 18 (6.62%) Firewall
10 17 (6.25%) TCP/IP
11 16 (5.88%) VPN
12 14 (5.15%) SAN
13 13 (4.78%) Wireless
14 11 (4.04%) Internet
15 9 (3.31%) DHCP
15 9 (3.31%) SMS
16 7 (2.57%) FTP
17 5 (1.84%) NAS
Database & Business Intelligence
1 26 (9.56%) SQL Server
2 11 (4.04%) Power BI
3 6 (2.21%) Oracle Database
3 6 (2.21%) Oracle Database 10g
3 6 (2.21%) Oracle Database 11g
3 6 (2.21%) Oracle Database 12c
3 6 (2.21%) SQL Server Integration Services
4 2 (0.74%) Relational Database
4 2 (0.74%) SQL Server Reporting Services
5 1 (0.37%) BusinessObjects
5 1 (0.37%) Ingres
5 1 (0.37%) RDBMS
5 1 (0.37%) SQL Server 2008
5 1 (0.37%) SQL Server 2012
5 1 (0.37%) SQL Server 2014
5 1 (0.37%) SQL Server 2016
5 1 (0.37%) Sybase ASE
Development Applications
1 47 (17.28%) VSS/SourceSafe
2 12 (4.41%) JIRA
3 5 (1.84%) GCC
General
1 46 (16.91%) Finance
2 14 (5.15%) Retail
3 10 (3.68%) Telecoms
4 9 (3.31%) Marketing
5 8 (2.94%) Manufacturing
6 5 (1.84%) Electronics
7 4 (1.47%) Back Office
7 4 (1.47%) Legal
8 3 (1.10%) Law
9 2 (0.74%) Banking
9 2 (0.74%) Billing
9 2 (0.74%) German Language
9 2 (0.74%) Military
10 1 (0.37%) Local Government
Job Titles
1 52 (19.12%) Network Engineer
2 51 (18.75%) Analyst
3 38 (13.97%) Service Manager
4 31 (11.40%) Support Engineer
5 27 (9.93%) Delivery Manager
5 27 (9.93%) Services Delivery Manager
6 24 (8.82%) Support Analyst
7 18 (6.62%) Service Analyst
7 18 (6.62%) Service Desk Analyst
8 17 (6.25%) IT Support
9 16 (5.88%) Technical Support
10 14 (5.15%) IT Engineer
11 11 (4.04%) 2nd Line Support
11 11 (4.04%) IT Support Engineer
12 10 (3.68%) Infrastructure Engineer
12 10 (3.68%) IT Manager
12 10 (3.68%) Technical Delivery Manager
12 10 (3.68%) Technical Manager
12 10 (3.68%) Technical Service Delivery Manager
12 10 (3.68%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 7 (2.57%) Flash
2 6 (2.21%) XML
3 4 (1.47%) CSS
3 4 (1.47%) HTML
3 4 (1.47%) Web Services
4 2 (0.74%) SAML
4 2 (0.74%) WAP
5 1 (0.37%) Middleware
5 1 (0.37%) XSLT
Miscellaneous
1 39 (14.34%) User Experience
2 31 (11.40%) Enterprise Software
3 22 (8.09%) Management Information System
4 17 (6.25%) Data Centre
5 16 (5.88%) Analytical Skills
6 13 (4.78%) Driving Licence
6 13 (4.78%) Self-Motivation
7 9 (3.31%) Blackberry
7 9 (3.31%) PDA
8 7 (2.57%) Clustering
9 5 (1.84%) iPad
10 4 (1.47%) iPhone
11 3 (1.10%) CCTV
12 2 (0.74%) CMDB
12 2 (0.74%) PKI
13 1 (0.37%) Computer Science
13 1 (0.37%) Credit Risk
13 1 (0.37%) EMC VNX
13 1 (0.37%) Public Cloud
13 1 (0.37%) Virtual Team
Operating Systems
1 101 (37.13%) Windows
2 52 (19.12%) Windows Server
3 36 (13.24%) Linux
4 32 (11.76%) Unix
5 24 (8.82%) Windows 7
6 23 (8.46%) Windows Server 2012
7 20 (7.35%) Windows Server 2008
8 17 (6.25%) Windows 10
9 7 (2.57%) Android
10 6 (2.21%) Windows 8
10 6 (2.21%) Windows Server 2003
11 5 (1.84%) AIX
11 5 (1.84%) Apple iOS
11 5 (1.84%) Red Hat Enterprise Linux
12 4 (1.47%) CentOS
12 4 (1.47%) Mac OS
13 2 (0.74%) Mac OS X
13 2 (0.74%) Solaris
13 2 (0.74%) Windows XP
14 1 (0.37%) Debian
Processes & Methodologies
1 126 (46.32%) ITIL
2 123 (45.22%) Service Management
3 89 (32.72%) Incident Management
4 81 (29.78%) Service Delivery
5 62 (22.79%) Problem-Solving
5 62 (22.79%) Stakeholder Management
6 60 (22.06%) ITSM
7 51 (18.75%) Capacity Management
7 51 (18.75%) Network Monitoring
7 51 (18.75%) Root Cause Analysis
8 47 (17.28%) Security Patching
9 41 (15.07%) Continuous Improvement
10 40 (14.71%) Decision-Making
11 36 (13.24%) Proactive Management
12 31 (11.40%) Problem Management
13 29 (10.66%) Collaborative Working
14 24 (8.82%) Business Intelligence
15 23 (8.46%) TOGAF
16 21 (7.72%) Service Delivery Management
17 20 (7.35%) Runbook
Programming Languages
1 29 (10.66%) Python
2 26 (9.56%) PowerShell
3 24 (8.82%) SQL
4 12 (4.41%) VB
5 9 (3.31%) C
6 6 (2.21%) Java
7 5 (1.84%) Shell Script
8 2 (0.74%) C#
9 1 (0.37%) Bash Shell
9 1 (0.37%) C++
9 1 (0.37%) T-SQL
Qualifications
1 63 (23.16%) Security Cleared
2 59 (21.69%) Cisco Certification
3 46 (16.91%) DV Cleared
3 46 (16.91%) Microsoft Certification
4 39 (14.34%) CCNP
5 37 (13.60%) Degree
6 32 (11.76%) SC Cleared
7 30 (11.03%) CCNA
8 24 (8.82%) ITIL Certification
9 17 (6.25%) ISEB
9 17 (6.25%) MCITP
10 11 (4.04%) MCSA
10 11 (4.04%) MCSE
11 7 (2.57%) MCP
12 4 (1.47%) Citrix Certification
13 3 (1.10%) DBS Check
13 3 (1.10%) MCT
14 2 (0.74%) CCA
14 2 (0.74%) CCAA
14 2 (0.74%) Computer Science Degree
Quality Assurance & Compliance
1 6 (2.21%) ISO/IEC 20000
2 4 (1.47%) GDPR
2 4 (1.47%) PMO
3 3 (1.10%) Government Security Classifications
3 3 (1.10%) ISO/IEC 27001
4 2 (0.74%) COBIT
5 1 (0.37%) QA
System Software
1 82 (30.15%) VMware Infrastructure
2 65 (23.90%) Active Directory
3 32 (11.76%) Hyper-V
4 8 (2.94%) Firmware
4 8 (2.94%) VMware ESXi
5 3 (1.10%) NFS
5 3 (1.10%) Terminal Services
6 2 (0.74%) BitLocker
6 2 (0.74%) Shibboleth
6 2 (0.74%) Virtual Servers
6 2 (0.74%) Xen
6 2 (0.74%) XenApp
6 2 (0.74%) XenDesktop
6 2 (0.74%) XenServer
7 1 (0.37%) Citrix Presentation Server
7 1 (0.37%) Virtual Machines
Systems Management
1 51 (18.75%) Nagios
2 47 (17.28%) Cisco LMS
2 47 (17.28%) Opsview
3 19 (6.99%) Cisco Prime
4 14 (5.15%) SCCM
5 10 (3.68%) NetBackup
6 5 (1.84%) WSUS
7 4 (1.47%) Puppet
8 3 (1.10%) Ansible
8 3 (1.10%) Cacti
8 3 (1.10%) Opscode Chef
9 2 (0.74%) AirWatch
10 1 (0.37%) Microsoft Clustering
10 1 (0.37%) Nessus
10 1 (0.37%) Oracle ZFS
10 1 (0.37%) SCOM
10 1 (0.37%) SCOrch
10 1 (0.37%) SCVMM
10 1 (0.37%) ZABBIX
Vendors
1 97 (35.66%) VMware
2 82 (30.15%) Microsoft
3 65 (23.90%) Cisco
4 24 (8.82%) Oracle
5 23 (8.46%) HP
6 20 (7.35%) Citrix
7 16 (5.88%) Veeam
8 11 (4.04%) 3PAR
9 10 (3.68%) Apple
9 10 (3.68%) Red Hat
9 10 (3.68%) Veritas
10 9 (3.31%) Dell
10 9 (3.31%) SolarWinds
11 7 (2.57%) Cadence
11 7 (2.57%) Equitrac
11 7 (2.57%) McAfee
11 7 (2.57%) SAP
12 5 (1.84%) Canon
12 5 (1.84%) F5
12 5 (1.84%) Juniper