Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 102 134 102
Rank change year-on-year +32 -32 -10
Permanent jobs citing SLA 294 258 341
As % of all permanent IT jobs advertised in the South West 2.93% 2.52% 3.18%
As % of the Quality Assurance & Compliance category 22.90% 22.42% 28.00%
Number of salaries quoted 189 191 289
South West median annual salary £33,500 £35,608 £32,500
Median salary % change year-on-year -5.92% +9.56% -9.72%
10th Percentile £19,500 £19,250 £20,500
90th Percentile £53,750 £52,000 £47,100
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,284 1,151 1,218
As % of all permanent IT jobs advertised in the South West 12.80% 11.22% 11.36%
Number of salaries quoted 945 888 993
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -2.44%
10th Percentile £25,000 £26,250 £22,500
90th Percentile £65,000 £66,250 £65,000
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 13 December 2018.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +26 99 £27,500 -2.65% 12
Wiltshire -1 85 £42,500 +7.59% 7
Devon +36 35 £27,500 -15.38% 5
Gloucestershire +21 28 £20,500 -43.84% 3
Dorset +18 26 £33,750 +83.82% 4
Somerset +21 10 £29,000 -3.33%
Cornwall -27 6 £32,500 -18.75% 3
SLA
England

For the 6 months to 13 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 125 (42.52%) ITIL
2 96 (32.65%) Service Management
3 72 (24.49%) Service Delivery
4 68 (23.13%) Microsoft
5 67 (22.79%) Incident Management
6 66 (22.45%) Cisco
7 64 (21.77%) LAN
8 60 (20.41%) Security Cleared
9 59 (20.07%) WAN
10 55 (18.71%) VMware
11 53 (18.03%) Capacity Management
12 49 (16.67%) Cisco Certification
13 48 (16.33%) Finance
14 47 (15.99%) Microsoft Excel
15 46 (15.65%) Windows
15 46 (15.65%) VMware Infrastructure
16 43 (14.63%) Nagios
16 43 (14.63%) BGP
16 43 (14.63%) CCNP
16 43 (14.63%) Cisco IOS
16 43 (14.63%) Wireshark
16 43 (14.63%) Network Monitoring
17 42 (14.29%) Root Cause Analysis
17 42 (14.29%) Microsoft PowerPoint
18 41 (13.95%) ITSM
18 41 (13.95%) Python
19 40 (13.61%) Security Patching
20 39 (13.27%) NX-OS
20 39 (13.27%) Cisco LMS
20 39 (13.27%) Opsview

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.04%) SharePoint
2 5 (1.70%) MS Exchange
3 4 (1.36%) IBM Notes
4 2 (0.68%) Apache
4 2 (0.68%) BizTalk Server
4 2 (0.68%) CMS
4 2 (0.68%) Exchange Server 2003
4 2 (0.68%) Site Server
4 2 (0.68%) Skype for Business
5 1 (0.34%) Confluence
5 1 (0.34%) Exchange Server 2007
5 1 (0.34%) IIS
5 1 (0.34%) SharePoint Server
5 1 (0.34%) Tomcat
Applications
1 47 (15.99%) Microsoft Excel
2 42 (14.29%) Microsoft PowerPoint
3 19 (6.46%) Microsoft Office
4 9 (3.06%) MS Visio
5 4 (1.36%) Acrobat
6 3 (1.02%) Microsoft Project
Business Applications
1 8 (2.72%) Siebel CRM
2 5 (1.70%) Dynamics CRM
3 1 (0.34%) Oracle Applications
3 1 (0.34%) Oracle Assets
3 1 (0.34%) Oracle Cash Management
3 1 (0.34%) Oracle EBS R12
3 1 (0.34%) Oracle E-Business Tax
3 1 (0.34%) Oracle Financials
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Oracle Subledger Accounting
Cloud Services
1 25 (8.50%) Microsoft Azure
2 18 (6.12%) Amazon AWS
3 13 (4.42%) Cloud Computing
4 10 (3.40%) Office 365
5 6 (2.04%) SaaS
6 4 (1.36%) IaaS
7 1 (0.34%) Azure Active Directory
7 1 (0.34%) PaaS
Communications & Networking
1 64 (21.77%) LAN
2 59 (20.07%) WAN
3 43 (14.63%) BGP
3 43 (14.63%) Cisco IOS
3 43 (14.63%) Wireshark
4 39 (13.27%) Cisco Nexus
4 39 (13.27%) EIGRP
4 39 (13.27%) NX-OS
5 17 (5.78%) Firewall
6 16 (5.44%) TCP/IP
7 11 (3.74%) DNS
7 11 (3.74%) Wireless
8 10 (3.40%) DHCP
8 10 (3.40%) VPN
9 9 (3.06%) FTP
9 9 (3.06%) WLAN
10 8 (2.72%) VoIP
11 7 (2.38%) Internet
11 7 (2.38%) SMS
12 5 (1.70%) Cisco ASA
Database & Business Intelligence
1 10 (3.40%) SQL Server
2 8 (2.72%) Oracle BI EE
3 6 (2.04%) BusinessObjects
4 4 (1.36%) Crystal Reports
4 4 (1.36%) SQL Server Reporting Services
5 3 (1.02%) Data Warehouse
6 2 (0.68%) BODI
6 2 (0.68%) BusinessObjects Business Intelligence
6 2 (0.68%) BusinessObjects Web Intelligence
6 2 (0.68%) Lumira
6 2 (0.68%) Oracle Database
6 2 (0.68%) Oracle Database 12c
6 2 (0.68%) RDBMS
6 2 (0.68%) Relational Database
6 2 (0.68%) SAP Data Services
6 2 (0.68%) SQLPlus
7 1 (0.34%) GIS
7 1 (0.34%) MariaDB
7 1 (0.34%) SQL Server 2008
7 1 (0.34%) SQL Server 2012
Development Applications
1 39 (13.27%) VSS/SourceSafe
2 4 (1.36%) JIRA
3 3 (1.02%) GCC
4 2 (0.68%) Toad
5 1 (0.34%) Bitbucket
5 1 (0.34%) Git (software)
5 1 (0.34%) Jenkins
General
1 48 (16.33%) Finance
2 27 (9.18%) Telecoms
3 22 (7.48%) Retail
4 18 (6.12%) Marketing
5 11 (3.74%) Electronics
5 11 (3.74%) Manufacturing
6 9 (3.06%) Law
7 7 (2.38%) Billing
8 3 (1.02%) Games
8 3 (1.02%) Military
9 2 (0.68%) Banking
10 1 (0.34%) Back Office
10 1 (0.34%) Legal
10 1 (0.34%) Local Government
Job Titles
1 67 (22.79%) Analyst
2 47 (15.99%) Service Manager
3 44 (14.97%) Network Engineer
4 39 (13.27%) Support Engineer
5 34 (11.56%) Service Analyst
6 33 (11.22%) Service Desk Analyst
7 30 (10.20%) IT Analyst
8 28 (9.52%) Infrastructure Engineer
9 25 (8.50%) Delivery Manager
9 25 (8.50%) IT Support
9 25 (8.50%) Services Delivery Manager
10 21 (7.14%) Support Analyst
11 17 (5.78%) IT Engineer
11 17 (5.78%) IT Support Engineer
12 16 (5.44%) Support Manager
13 13 (4.42%) Applications Manager
13 13 (4.42%) Senior Infrastructure Engineer
13 13 (4.42%) Service Support Manager
13 13 (4.42%) Technical Manager
13 13 (4.42%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 9 (3.06%) CSS
1 9 (3.06%) HTML
1 9 (3.06%) XML
2 8 (2.72%) .NET
2 8 (2.72%) Middleware
2 8 (2.72%) Oracle Fusion
3 4 (1.36%) Flash
4 1 (0.34%) 802.1X
4 1 (0.34%) LDAP
4 1 (0.34%) SAML
4 1 (0.34%) Spring
4 1 (0.34%) Spring Boot
4 1 (0.34%) Windows SharePoint Services
Miscellaneous
1 27 (9.18%) Data Centre
2 23 (7.82%) Self-Motivation
3 19 (6.46%) Analytical Skills
4 18 (6.12%) Management Information System
5 16 (5.44%) Driving Licence
6 11 (3.74%) PDA
7 9 (3.06%) CMDB
8 6 (2.04%) Enterprise Software
8 6 (2.04%) User Experience
9 5 (1.70%) Renewable Energy
10 4 (1.36%) Blackberry
11 3 (1.02%) Fintech
11 3 (1.02%) iPad
11 3 (1.02%) VxBlock/Vblock
12 2 (0.68%) Cyberthreat
12 2 (0.68%) Social Media
13 1 (0.34%) Clustering
13 1 (0.34%) EPoS
13 1 (0.34%) iPhone
Operating Systems
1 46 (15.65%) Windows
2 17 (5.78%) Linux
3 16 (5.44%) Windows Server
4 12 (4.08%) Windows 7
5 10 (3.40%) Mac OS
6 8 (2.72%) Windows 10
7 6 (2.04%) Android
7 6 (2.04%) Windows 8
7 6 (2.04%) Windows Server 2012
8 5 (1.70%) Unix
8 5 (1.70%) Windows Server 2008
9 3 (1.02%) Apple iOS
9 3 (1.02%) Windows XP
10 1 (0.34%) CentOS
10 1 (0.34%) Red Hat Enterprise Linux
10 1 (0.34%) Solaris
10 1 (0.34%) Ubuntu
10 1 (0.34%) Windows Server 2003
Processes & Methodologies
1 125 (42.52%) ITIL
2 96 (32.65%) Service Management
3 72 (24.49%) Service Delivery
4 67 (22.79%) Incident Management
5 53 (18.03%) Capacity Management
6 43 (14.63%) Network Monitoring
7 42 (14.29%) Root Cause Analysis
8 41 (13.95%) ITSM
9 40 (13.61%) Security Patching
10 38 (12.93%) Stakeholder Management
11 35 (11.90%) Agile Software Development
12 32 (10.88%) Data Protection
13 29 (9.86%) Continuous Improvement
14 28 (9.52%) Infrastructure Engineering
14 28 (9.52%) Problem-Solving
15 25 (8.50%) Problem Management
16 24 (8.16%) Customer Requirements
17 18 (6.12%) Contract Management
17 18 (6.12%) Escalation Management
17 18 (6.12%) Service Delivery Management
Programming Languages
1 41 (13.95%) Python
2 20 (6.80%) SQL
3 16 (5.44%) Java
4 10 (3.40%) C
5 4 (1.36%) T-SQL
6 2 (0.68%) Bash Shell
6 2 (0.68%) Perl
6 2 (0.68%) PL/SQL
6 2 (0.68%) PowerShell
7 1 (0.34%) C++
7 1 (0.34%) Ruby
Qualifications
1 60 (20.41%) Security Cleared
2 49 (16.67%) Cisco Certification
3 43 (14.63%) CCNP
4 37 (12.59%) DV Cleared
5 34 (11.56%) SC Cleared
6 17 (5.78%) ISEB
7 15 (5.10%) Microsoft Certification
8 13 (4.42%) Degree
9 12 (4.08%) ITIL Certification
10 9 (3.06%) CCNA
11 7 (2.38%) MCP
12 6 (2.04%) MCSE
13 4 (1.36%) MCSA
13 4 (1.36%) MCT
14 3 (1.02%) Citrix Certification
14 3 (1.02%) MCITP
14 3 (1.02%) PRINCE2 Certification
15 2 (0.68%) CCA
15 2 (0.68%) CCAA
15 2 (0.68%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 29 (9.86%) GDPR
2 7 (2.38%) ISO/IEC 27001
2 7 (2.38%) PMO
3 6 (2.04%) PCI DSS
4 3 (1.02%) Government Security Classifications
5 1 (0.34%) ISO/IEC 20000
5 1 (0.34%) QA
System Software
1 46 (15.65%) VMware Infrastructure
2 39 (13.27%) Active Directory
3 7 (2.38%) Hyper-V
4 4 (1.36%) NFS
4 4 (1.36%) XenApp
5 2 (0.68%) Terminal Services
5 2 (0.68%) Virtual Servers
5 2 (0.68%) Xen
5 2 (0.68%) XenServer
6 1 (0.34%) ISA Server
6 1 (0.34%) Shibboleth
6 1 (0.34%) vSphere
6 1 (0.34%) XenDesktop
Systems Management
1 43 (14.63%) Nagios
2 39 (13.27%) Cisco LMS
2 39 (13.27%) Opsview
3 7 (2.38%) FortiGate
4 5 (1.70%) SCCM
5 4 (1.36%) Norton AntiVirus
5 4 (1.36%) Systems Management Server (SMS)
6 3 (1.02%) Cacti
6 3 (1.02%) Microsoft Clustering
7 2 (0.68%) Puppet
8 1 (0.34%) Backup Exec
8 1 (0.34%) FreeIPA
8 1 (0.34%) Galera Cluster
8 1 (0.34%) NetBackup
8 1 (0.34%) Netcool
8 1 (0.34%) OpenView Configuration Management
8 1 (0.34%) Veritas Storage Foundation
Vendors
1 68 (23.13%) Microsoft
2 66 (22.45%) Cisco
3 55 (18.71%) VMware
4 18 (6.12%) Oracle
5 15 (5.10%) SAP
6 12 (4.08%) Citrix
7 8 (2.72%) HP
7 8 (2.72%) Ivanti
7 8 (2.72%) McAfee
7 8 (2.72%) Siebel
8 7 (2.38%) SolarWinds
9 5 (1.70%) Avaya
9 5 (1.70%) BT
9 5 (1.70%) Juniper
9 5 (1.70%) Red Hat
10 4 (1.36%) Adobe
10 4 (1.36%) CheckPoint
10 4 (1.36%) Lotus
10 4 (1.36%) Siemens
10 4 (1.36%) Symantec