Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 106 108 130
Rank change year-on-year +2 +22 -31
Permanent jobs citing SLA 323 299 300
As % of all permanent IT jobs advertised in the South West 3.03% 2.94% 2.64%
As % of the Quality Assurance & Compliance category 25.08% 26.34% 23.62%
Number of salaries quoted 191 250 251
South West median annual salary £37,500 £31,000 £32,500
Median salary % change year-on-year +20.97% -4.62% -7.14%
10th Percentile £19,250 £20,500 £19,500
90th Percentile £53,750 £45,688 £60,000
England median annual salary £35,500 £37,500 £38,500
% change year-on-year -5.33% -2.60% +2.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,288 1,135 1,270
As % of all permanent IT jobs advertised in the South West 12.09% 11.17% 11.17%
Number of salaries quoted 925 930 1,044
South West median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +11.84%
10th Percentile £26,750 £24,000 £24,150
90th Percentile £67,500 £65,000 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 25 April 2018.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -15 90 £25,000 -16.67% 5
Wiltshire -15 78 £42,500 +13.33% 10
Cornwall +25 74 £48,000 -26.15% 6
Devon +31 26 £21,250 -34.62% 3
Dorset -31 22 £26,500 -1.85% 3
Somerset +17 20 £23,500 -30.88% 6
Gloucestershire -18 9 £35,000 +7.69% 2
SLA
England

For the 6 months to 25 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 158 (48.92%) ITIL
2 153 (47.37%) Service Management
3 122 (37.77%) Windows
4 106 (32.82%) VMware
5 102 (31.58%) Service Delivery
6 101 (31.27%) Problem-Solving
7 94 (29.10%) Incident Management
8 88 (27.24%) Cisco
9 87 (26.93%) VMware Infrastructure
10 83 (25.70%) Stakeholder Management
11 81 (25.08%) Cisco Certification
12 80 (24.77%) ITSM
13 78 (24.15%) Microsoft
14 76 (23.53%) Decision-Making
15 71 (21.98%) Continuous Improvement
16 67 (20.74%) Security Cleared
16 67 (20.74%) User Experience
17 66 (20.43%) Windows Server
18 62 (19.20%) WAN
19 57 (17.65%) CCNA
20 56 (17.34%) DV Cleared
21 54 (16.72%) Active Directory
22 53 (16.41%) Finance
23 52 (16.10%) Degree
24 51 (15.79%) CCNP
24 51 (15.79%) LAN
25 50 (15.48%) Root Cause Analysis
26 49 (15.17%) Cisco Nexus
26 49 (15.17%) Network Monitoring
26 49 (15.17%) ITIL Certification

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.33%) Blackberry Enterprise Server
2 11 (3.41%) MS Exchange
3 6 (1.86%) SharePoint
3 6 (1.86%) Skype for Business
4 4 (1.24%) Exchange Server 2010
5 3 (0.93%) CMS
6 2 (0.62%) Exchange Server 2007
6 2 (0.62%) Exchange Server 2013
6 2 (0.62%) OpenStack
7 1 (0.31%) JBoss
Applications
1 37 (11.46%) Microsoft Office
2 19 (5.88%) Microsoft Excel
3 16 (4.95%) Microsoft PowerPoint
4 3 (0.93%) MS Visio
5 1 (0.31%) Microsoft Project
5 1 (0.31%) Open Workbench
5 1 (0.31%) Photoshop
Business Applications
1 2 (0.62%) Dynamics CRM
1 2 (0.62%) SAP CO
1 2 (0.62%) SAP FI
1 2 (0.62%) SAP FI/CO
1 2 (0.62%) SAP R/3
2 1 (0.31%) Oracle Assets
2 1 (0.31%) Oracle Cash Management
2 1 (0.31%) Oracle E-Business Tax
2 1 (0.31%) Oracle Financials
2 1 (0.31%) Oracle General Ledger
2 1 (0.31%) Oracle Payables
2 1 (0.31%) Oracle Procure-to-Pay
2 1 (0.31%) Oracle Receivables
2 1 (0.31%) Oracle Subledger Accounting
2 1 (0.31%) Remedy ITSM
Cloud Services
1 42 (13.00%) Office 365
2 30 (9.29%) Microsoft Azure
3 16 (4.95%) IaaS
4 5 (1.55%) Amazon AWS
5 4 (1.24%) Azure Active Directory
5 4 (1.24%) Cloud Computing
5 4 (1.24%) OneDrive
5 4 (1.24%) SaaS
5 4 (1.24%) Yammer
6 3 (0.93%) Bluemix
6 3 (0.93%) Google Cloud Platform
6 3 (0.93%) IBM Cloud
7 2 (0.62%) Dynamics 365
8 1 (0.31%) PaaS
Communications & Networking
1 62 (19.20%) WAN
2 51 (15.79%) LAN
3 49 (15.17%) Cisco Nexus
4 48 (14.86%) NX-OS
5 35 (10.84%) Wireless
6 28 (8.67%) VoIP
7 24 (7.43%) BGP
7 24 (7.43%) Cisco IOS
7 24 (7.43%) Cisco ISE
7 24 (7.43%) DNS
7 24 (7.43%) EIGRP
7 24 (7.43%) Wireshark
8 21 (6.50%) Firewall
8 21 (6.50%) SAN
9 17 (5.26%) TCP/IP
10 12 (3.72%) Internet
11 11 (3.41%) VPN
12 10 (3.10%) Skype
13 7 (2.17%) DHCP
14 6 (1.86%) NAS
Database & Business Intelligence
1 32 (9.91%) SQL Server
2 16 (4.95%) Power BI
3 10 (3.10%) Oracle Database
3 10 (3.10%) Oracle Database 10g
3 10 (3.10%) Oracle Database 11g
3 10 (3.10%) Oracle Database 12c
3 10 (3.10%) SQL Server Integration Services
4 6 (1.86%) MongoDB
4 6 (1.86%) PostgreSQL
5 2 (0.62%) SQL Server Reporting Services
6 1 (0.31%) Big Data
6 1 (0.31%) BusinessObjects
6 1 (0.31%) Ingres
6 1 (0.31%) RDBMS
6 1 (0.31%) Relational Database
6 1 (0.31%) Sybase ASE
Development Applications
1 48 (14.86%) VSS/SourceSafe
2 19 (5.88%) JIRA
3 6 (1.86%) Atlassian Bamboo
4 3 (0.93%) Git (software)
4 3 (0.93%) Jenkins
General
1 53 (16.41%) Finance
2 17 (5.26%) Legal
3 14 (4.33%) Law
4 13 (4.02%) Retail
5 11 (3.41%) Telecoms
6 7 (2.17%) Marketing
7 5 (1.55%) Manufacturing
8 3 (0.93%) Billing
9 2 (0.62%) Electronics
9 2 (0.62%) German Language
10 1 (0.31%) Banking
10 1 (0.31%) General Ledger
Job Titles
1 75 (23.22%) Network Engineer
2 54 (16.72%) Analyst
3 45 (13.93%) Support Engineer
4 37 (11.46%) Service Analyst
4 37 (11.46%) Service Desk Analyst
5 33 (10.22%) Service Manager
6 26 (8.05%) IT Engineer
7 24 (7.43%) IT Support
8 20 (6.19%) 2nd Line Support
8 20 (6.19%) IT Support Engineer
9 19 (5.88%) Senior Network Engineer
10 18 (5.57%) Senior Analyst
10 18 (5.57%) Senior Service Desk Analyst
11 17 (5.26%) Delivery Manager
11 17 (5.26%) Services Delivery Manager
12 14 (4.33%) 1st/2nd Line Service Desk Analyst
12 14 (4.33%) 2nd Line Service Desk Analyst
13 12 (3.72%) Help Desk Engineer
13 12 (3.72%) IT Manager
14 11 (3.41%) Technical Manager
Libraries, Frameworks & Software Standards
1 9 (2.79%) Node.js
2 6 (1.86%) OAuth
2 6 (1.86%) OAuth2
2 6 (1.86%) OpenID
3 4 (1.24%) CSS
3 4 (1.24%) HTML
3 4 (1.24%) Web Services
4 3 (0.93%) Flash
5 2 (0.62%) .NET
5 2 (0.62%) ADSI
5 2 (0.62%) LDAP
5 2 (0.62%) XML
6 1 (0.31%) Middleware
6 1 (0.31%) React
6 1 (0.31%) XSLT
Miscellaneous
1 67 (20.74%) User Experience
2 41 (12.69%) Enterprise Software
3 26 (8.05%) Management Information System
4 17 (5.26%) iPhone
5 16 (4.95%) Blackberry
5 16 (4.95%) Driving Licence
6 15 (4.64%) Data Centre
7 13 (4.02%) PDA
8 12 (3.72%) Analytical Skills
9 8 (2.48%) Clustering
10 6 (1.86%) Computer Science
11 5 (1.55%) Self-Motivation
12 4 (1.24%) CCTV
12 4 (1.24%) PKI
13 3 (0.93%) Replication
13 3 (0.93%) Social Media
14 2 (0.62%) Virtual Team
15 1 (0.31%) EMC VNX
15 1 (0.31%) HTC Vive
15 1 (0.31%) Public Cloud
Operating Systems
1 122 (37.77%) Windows
2 66 (20.43%) Windows Server
3 43 (13.31%) Windows 7
4 39 (12.07%) Linux
5 38 (11.76%) Windows Server 2012
6 31 (9.60%) Unix
7 29 (8.98%) Windows Server 2008
8 19 (5.88%) Windows 10
9 11 (3.41%) Windows 8
10 10 (3.10%) Windows Server 2003
11 5 (1.55%) AIX
11 5 (1.55%) Android
11 5 (1.55%) Red Hat Enterprise Linux
12 3 (0.93%) Apple iOS
12 3 (0.93%) CentOS
12 3 (0.93%) Windows Mobile
13 2 (0.62%) Mac OS X
14 1 (0.31%) Solaris
14 1 (0.31%) VMS
Processes & Methodologies
1 158 (48.92%) ITIL
2 153 (47.37%) Service Management
3 102 (31.58%) Service Delivery
4 101 (31.27%) Problem-Solving
5 94 (29.10%) Incident Management
6 83 (25.70%) Stakeholder Management
7 80 (24.77%) ITSM
8 76 (23.53%) Decision-Making
9 71 (21.98%) Continuous Improvement
10 50 (15.48%) Root Cause Analysis
11 49 (15.17%) Network Monitoring
12 48 (14.86%) Capacity Management
12 48 (14.86%) Proactive Management
12 48 (14.86%) Security Patching
13 45 (13.93%) TOGAF
14 41 (12.69%) Problem Management
15 33 (10.22%) Business Intelligence
15 33 (10.22%) Coaching
16 32 (9.91%) Runbook
17 28 (8.67%) Collaborative Working
Programming Languages
1 28 (8.67%) PowerShell
2 25 (7.74%) Python
3 22 (6.81%) SQL
4 16 (4.95%) VB
5 10 (3.10%) JavaScript
6 7 (2.17%) Bash Shell
6 7 (2.17%) C
7 6 (1.86%) Go
8 5 (1.55%) Shell Script
9 4 (1.24%) Java
10 3 (0.93%) C#
10 3 (0.93%) PHP
Qualifications
1 81 (25.08%) Cisco Certification
2 67 (20.74%) Security Cleared
3 57 (17.65%) CCNA
4 56 (17.34%) DV Cleared
5 52 (16.10%) Degree
6 51 (15.79%) CCNP
7 49 (15.17%) ITIL Certification
8 45 (13.93%) Microsoft Certification
9 24 (7.43%) SC Cleared
10 16 (4.95%) MCITP
11 15 (4.64%) MCSE
12 14 (4.33%) MCSA
13 11 (3.41%) ISEB
14 5 (1.55%) DBS Check
14 5 (1.55%) MCP
15 4 (1.24%) Six Sigma Black Belt
16 3 (0.93%) Computer Science Degree
17 1 (0.31%) ITIL Foundation Certificate
17 1 (0.31%) PRINCE2 Practitioner
17 1 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (1.55%) ISO/IEC 20000
2 3 (0.93%) PMO
2 3 (0.93%) QA
3 2 (0.62%) COBIT
4 1 (0.31%) ISO/IEC 27001
System Software
1 87 (26.93%) VMware Infrastructure
2 54 (16.72%) Active Directory
3 40 (12.38%) Hyper-V
4 16 (4.95%) VMware ESXi
5 8 (2.48%) Firmware
6 6 (1.86%) Docker
7 4 (1.24%) Virtual Desktop
8 2 (0.62%) XenApp
8 2 (0.62%) XenDesktop
9 1 (0.31%) Citrix Presentation Server
9 1 (0.31%) Terminal Services
9 1 (0.31%) Virtual Servers
9 1 (0.31%) vSphere
Systems Management
1 49 (15.17%) Nagios
2 48 (14.86%) Cisco LMS
2 48 (14.86%) Opsview
3 24 (7.43%) Cisco Prime
4 8 (2.48%) NetBackup
5 6 (1.86%) Kubernetes
6 5 (1.55%) WSUS
7 4 (1.24%) Puppet
7 4 (1.24%) SCCM
8 3 (0.93%) Ansible
8 3 (0.93%) Opscode Chef
9 2 (0.62%) FortiGate
10 1 (0.31%) Oracle ZFS
10 1 (0.31%) ZABBIX
Vendors
1 106 (32.82%) VMware
2 88 (27.24%) Cisco
3 78 (24.15%) Microsoft
4 25 (7.74%) F5
5 24 (7.43%) Oracle
5 24 (7.43%) SolarWinds
6 23 (7.12%) Infoblox
7 20 (6.19%) Citrix
7 20 (6.19%) HP
8 15 (4.64%) Veeam
9 9 (2.79%) 3PAR
10 8 (2.48%) Dell
10 8 (2.48%) Red Hat
10 8 (2.48%) Veritas
11 7 (2.17%) Equitrac
12 6 (1.86%) McAfee
13 5 (1.55%) SAP
14 4 (1.24%) IBM
15 3 (0.93%) Apple
15 3 (0.93%) Cadence