Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 131 97 87
Rank change year-on-year -34 -10 -10
Permanent jobs citing SLA 242 345 391
As % of all permanent IT jobs advertised in the South West 2.37% 3.18% 3.29%
As % of the Quality Assurance & Compliance category 21.53% 27.87% 25.81%
Number of salaries quoted 181 292 335
South West median annual salary £35,608 £32,000 £36,000
Median salary % change year-on-year +11.28% -11.11% +10.77%
10th Percentile £20,000 £20,500 £20,500
90th Percentile £48,000 £50,000 £55,000
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1124 1238 1515
As % of all permanent IT jobs advertised in the South West 11.00% 11.39% 12.74%
Number of salaries quoted 861 1011 1238
South West median annual salary £40,000 £40,000 £40,000
10th Percentile £26,250 £22,500 £22,500
90th Percentile £65,000 £65,000 £60,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 19 November 2017.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -25 83 £28,500 -21.92% 8
Wiltshire -3 70 £38,000 +26.67% 2
Cornwall +19 36 £40,000 - 1
Gloucestershire -37 26 £38,000 +26.67% 1
Somerset -24 17 £30,000 -28.99%
Devon +2 5 £55,000 +83.33% 2
Dorset +3 4 £36,250 +90.79%
SLA
England

For the 6 months to 19 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for SLA.

1 91 (37.60%) ITIL
2 88 (36.36%) Service Management
3 85 (35.12%) Windows
4 84 (34.71%) Cisco
5 75 (30.99%) Microsoft
6 71 (29.34%) VMware
7 63 (26.03%) Cisco Certification
8 58 (23.97%) Service Delivery
8 58 (23.97%) Security Cleared
9 49 (20.25%) Incident Management
10 48 (19.83%) VMware Infrastructure
11 46 (19.01%) DV Cleared
12 44 (18.18%) WAN
12 44 (18.18%) ITSM
13 42 (17.36%) CCNP
13 42 (17.36%) Windows 7
14 41 (16.94%) Cisco Nexus
15 40 (16.53%) LAN
16 39 (16.12%) CCNA
16 39 (16.12%) Capacity Management
17 38 (15.70%) Root Cause Analysis
17 38 (15.70%) Windows Server
17 38 (15.70%) Finance
18 37 (15.29%) Nagios
18 37 (15.29%) VSS/SourceSafe
18 37 (15.29%) Network Monitoring
18 37 (15.29%) Cisco LMS
18 37 (15.29%) Opsview
18 37 (15.29%) NX-OS
18 37 (15.29%) Security Patching

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.20%) Skype for Business
2 9 (3.72%) MS Exchange
3 8 (3.31%) IIS
3 8 (3.31%) SharePoint
4 7 (2.89%) CMS
5 6 (2.48%) Exchange Server 2010
5 6 (2.48%) Exchange Server 2013
6 4 (1.65%) SharePoint 2013
7 3 (1.24%) BizTalk Server
7 3 (1.24%) Umbraco
8 2 (0.83%) Apache
8 2 (0.83%) Blackberry Enterprise Server
8 2 (0.83%) Oracle Application Server
8 2 (0.83%) WebLogic
9 1 (0.41%) Oracle 10gAS
Applications
1 36 (14.88%) Microsoft Office
2 17 (7.02%) Microsoft Excel
3 13 (5.37%) Microsoft PowerPoint
4 3 (1.24%) Spreadsheet
5 2 (0.83%) MS Visio
6 1 (0.41%) Photoshop
Business Applications
1 8 (3.31%) Dynamics CRM
2 3 (1.24%) Oracle EBS
2 3 (1.24%) SAP CO
2 3 (1.24%) SAP FI
2 3 (1.24%) SAP FI/CO
2 3 (1.24%) SAP R/3
3 2 (0.83%) Oracle Applications
4 1 (0.41%) Oracle 11i
4 1 (0.41%) Oracle EBS R12
4 1 (0.41%) Oracle ERP
Cloud Services
1 25 (10.33%) Office 365
2 9 (3.72%) Microsoft Azure
3 8 (3.31%) Dynamics 365
4 6 (2.48%) Amazon AWS
5 2 (0.83%) Azure Active Directory
6 1 (0.41%) Bluemix
6 1 (0.41%) Google Cloud Platform
6 1 (0.41%) IBM Cloud
Communications & Networking
1 44 (18.18%) WAN
2 41 (16.94%) Cisco Nexus
3 40 (16.53%) LAN
4 37 (15.29%) NX-OS
5 26 (10.74%) Wireless
6 25 (10.33%) BGP
7 24 (9.92%) Cisco IOS
7 24 (9.92%) EIGRP
7 24 (9.92%) Wireshark
8 23 (9.50%) VoIP
9 18 (7.44%) Cisco ISE
10 14 (5.79%) SAN
11 11 (4.55%) DNS
11 11 (4.55%) Skype
12 9 (3.72%) Firewall
12 9 (3.72%) Internet
13 7 (2.89%) ADSL
13 7 (2.89%) SMS
14 6 (2.48%) TCP/IP
14 6 (2.48%) VPN
Database & Business Intelligence
1 22 (9.09%) SQL Server
2 5 (2.07%) Oracle Database
3 4 (1.65%) MS Access
4 3 (1.24%) Oracle Database 10g
4 3 (1.24%) Power BI
4 3 (1.24%) SQL Server Integration Services
4 3 (1.24%) SQL Server Reporting Services
5 2 (0.83%) DB2
5 2 (0.83%) Oracle Database 11g
5 2 (0.83%) Oracle Database 12c
5 2 (0.83%) Oracle8/8i Database
5 2 (0.83%) Oracle9i Database
5 2 (0.83%) Relational Database
5 2 (0.83%) SQL Server 2008
5 2 (0.83%) SQL Server 2012
6 1 (0.41%) Amazon RDS
6 1 (0.41%) Big Data
6 1 (0.41%) Data Warehouse
6 1 (0.41%) Essbase
6 1 (0.41%) Oracle Reports
Development Applications
1 37 (15.29%) VSS/SourceSafe
2 2 (0.83%) Git (software)
2 2 (0.83%) Subversion
3 1 (0.41%) Jenkins
3 1 (0.41%) JIRA
3 1 (0.41%) Team Foundation Server
3 1 (0.41%) TeamCity
3 1 (0.41%) Vagrant
General
1 38 (15.70%) Finance
2 21 (8.68%) Telecoms
3 6 (2.48%) Legal
3 6 (2.48%) Marketing
4 5 (2.07%) Advertising
4 5 (2.07%) Law
4 5 (2.07%) Publishing
5 4 (1.65%) Billing
6 3 (1.24%) Manufacturing
6 3 (1.24%) Military
7 2 (0.83%) Retail
8 1 (0.41%) Back Office
8 1 (0.41%) Banking
Job Titles
1 56 (23.14%) Network Engineer
2 44 (18.18%) Analyst
3 33 (13.64%) Support Engineer
4 24 (9.92%) Service Manager
5 22 (9.09%) 2nd Line Support
6 19 (7.85%) Service Analyst
7 16 (6.61%) Service Desk Analyst
8 14 (5.79%) Support Analyst
9 13 (5.37%) 2nd Line Engineer
9 13 (5.37%) 2nd Line Support Engineer
10 11 (4.55%) Delivery Manager
10 11 (4.55%) Services Delivery Manager
11 8 (3.31%) 1st Line Support
11 8 (3.31%) IT Engineer
11 8 (3.31%) IT Support
12 7 (2.89%) 3rd Line Support
12 7 (2.89%) Administrator
12 7 (2.89%) Lead Network Engineer
13 6 (2.48%) Senior Analyst
13 6 (2.48%) Systems Manager
Libraries, Frameworks & Software Standards
1 7 (2.89%) .NET
1 7 (2.89%) CSS
1 7 (2.89%) Flash
1 7 (2.89%) HTML
2 6 (2.48%) ASP.NET
3 5 (2.07%) Middleware
4 3 (1.24%) Classic ASP
4 3 (1.24%) CSS3
4 3 (1.24%) HTML5
4 3 (1.24%) KnockoutJS
4 3 (1.24%) Sass
4 3 (1.24%) Twitter Bootstrap
4 3 (1.24%) Web Services
5 2 (0.83%) Node.js
5 2 (0.83%) Oracle GoldenGate
6 1 (0.41%) Oracle Fusion
6 1 (0.41%) React
6 1 (0.41%) REST
6 1 (0.41%) Spring
6 1 (0.41%) XML
Miscellaneous
1 28 (11.57%) Management Information System
2 22 (9.09%) User Experience
3 17 (7.02%) Analytical Skills
4 10 (4.13%) Driving Licence
5 9 (3.72%) Virtual Team
6 8 (3.31%) Data Centre
6 8 (3.31%) Handset
6 8 (3.31%) Smartphone
7 7 (2.89%) Enterprise Software
8 6 (2.48%) Cyber Attack
8 6 (2.48%) Replication
9 5 (2.07%) Computer Science
10 4 (1.65%) Graphic Design
10 4 (1.65%) NHS
11 3 (1.24%) Renewable Energy
12 2 (0.83%) Blackberry
12 2 (0.83%) Clustering
12 2 (0.83%) iPhone
13 1 (0.41%) Enterprise Storage
13 1 (0.41%) Social Media
Operating Systems
1 85 (35.12%) Windows
2 42 (17.36%) Windows 7
3 38 (15.70%) Windows Server
4 31 (12.81%) Windows Server 2008
5 28 (11.57%) Windows 10
6 26 (10.74%) Windows Server 2012
7 17 (7.02%) Linux
8 16 (6.61%) Unix
9 10 (4.13%) Windows 8
10 5 (2.07%) Windows Server 2003
11 4 (1.65%) AIX
11 4 (1.65%) Apple iOS
12 3 (1.24%) Solaris
12 3 (1.24%) Windows Mobile
13 1 (0.41%) Android
13 1 (0.41%) CentOS
13 1 (0.41%) Red Hat Enterprise Linux
13 1 (0.41%) VMS
Processes & Methodologies
1 91 (37.60%) ITIL
2 88 (36.36%) Service Management
3 58 (23.97%) Service Delivery
4 49 (20.25%) Incident Management
5 44 (18.18%) ITSM
6 39 (16.12%) Capacity Management
7 38 (15.70%) Root Cause Analysis
8 37 (15.29%) Network Monitoring
8 37 (15.29%) Security Patching
9 33 (13.64%) Stakeholder Management
10 29 (11.98%) Problem Management
11 26 (10.74%) Continuous Improvement
12 25 (10.33%) Coaching
13 24 (9.92%) CRM
14 21 (8.68%) IT Strategy
14 21 (8.68%) TOGAF
15 19 (7.85%) Change Control
15 19 (7.85%) Runbook
16 18 (7.44%) Change Management
16 18 (7.44%) Project Management
Programming Languages
1 25 (10.33%) Python
2 17 (7.02%) SQL
3 11 (4.55%) PowerShell
4 8 (3.31%) C
5 7 (2.89%) Java
6 4 (1.65%) C#
6 4 (1.65%) PHP
7 3 (1.24%) JavaScript
7 3 (1.24%) VBA
8 2 (0.83%) T-SQL
9 1 (0.41%) Apple Swift
9 1 (0.41%) Shell Script
9 1 (0.41%) VB
Qualifications
1 63 (26.03%) Cisco Certification
2 58 (23.97%) Security Cleared
3 46 (19.01%) DV Cleared
4 42 (17.36%) CCNP
5 39 (16.12%) CCNA
6 33 (13.64%) SC Cleared
7 26 (10.74%) Degree
8 25 (10.33%) ITIL Certification
9 12 (4.96%) MCP
10 11 (4.55%) ISEB
11 10 (4.13%) Microsoft Certification
12 5 (2.07%) NVQ Level 3
12 5 (2.07%) VMware Certified Professional (VCP)
13 4 (1.65%) CCDA
13 4 (1.65%) CCDP
13 4 (1.65%) MCITP
14 3 (1.24%) MCDST
14 3 (1.24%) MCSE
14 3 (1.24%) MCTS
15 2 (0.83%) Computer Science Degree
Quality Assurance & Compliance
1 6 (2.48%) ISO/IEC 20000
2 4 (1.65%) PMO
3 3 (1.24%) Data Quality
4 2 (0.83%) QA
5 1 (0.41%) ISO/IEC 27001
System Software
1 48 (19.83%) VMware Infrastructure
2 30 (12.40%) Active Directory
3 29 (11.98%) Hyper-V
4 6 (2.48%) XenServer
5 3 (1.24%) Oracle RAC
6 2 (0.83%) Firmware
6 2 (0.83%) Virtual Desktop
7 1 (0.41%) BitLocker
7 1 (0.41%) Docker
7 1 (0.41%) Virtual Machines
7 1 (0.41%) Virtual Servers
7 1 (0.41%) VMFS
7 1 (0.41%) VMware ESXi
7 1 (0.41%) vSphere
Systems Management
1 37 (15.29%) Cisco LMS
1 37 (15.29%) Nagios
1 37 (15.29%) Opsview
2 13 (5.37%) Cisco Prime
3 6 (2.48%) NetBackup
3 6 (2.48%) SCCM
4 4 (1.65%) Microsoft Data Protection Manager
4 4 (1.65%) SCOM
4 4 (1.65%) WSUS
5 3 (1.24%) Backup Exec
5 3 (1.24%) Oracle Enterprise Manager
5 3 (1.24%) Systems Management Server (SMS)
6 2 (0.83%) Data Guard
6 2 (0.83%) Forefront Identity Manager
6 2 (0.83%) Oracle RMAN
6 2 (0.83%) Oracle Statspack
7 1 (0.41%) FortiGate
7 1 (0.41%) SCOrch
7 1 (0.41%) SCVMM
7 1 (0.41%) vMotion
Vendors
1 84 (34.71%) Cisco
2 75 (30.99%) Microsoft
3 71 (29.34%) VMware
4 19 (7.85%) F5
5 18 (7.44%) HP
6 15 (6.20%) Veeam
7 14 (5.79%) Infoblox
7 14 (5.79%) SolarWinds
8 13 (5.37%) Citrix
9 11 (4.55%) Cadence
10 10 (4.13%) Dell
10 10 (4.13%) Oracle
11 8 (3.31%) Remedy
12 6 (2.48%) Avaya
12 6 (2.48%) IBM
12 6 (2.48%) Veritas
13 5 (2.07%) 3PAR
13 5 (2.07%) Apple
13 5 (2.07%) Nintex
13 5 (2.07%) Xerox