Period
to 13 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 December 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 158 105 136
Rank change year-on-year -53 +31 -34
Permanent jobs citing SLA 170 291 262
As % of all permanent IT jobs advertised in the South West 1.81% 2.91% 2.55%
As % of the Quality Assurance & Compliance category 16.54% 22.61% 22.30%
Number of salaries quoted 136 188 188
South West median annual salary £28,250 £34,000 £35,804
Median salary % change year-on-year -16.91% -5.04% +10.17%
10th Percentile £21,000 £19,500 £19,250
90th Percentile £52,000 £53,750 £52,150
England median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,028 1,287 1,175
As % of all permanent IT jobs advertised in the South West 10.92% 12.89% 11.42%
Number of salaries quoted 844 951 891
South West median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £24,750 £25,000 £26,250
90th Percentile £67,500 £65,000 £66,250
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 13 December 2019.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -7 62 £26,500 -3.64% 21
Wiltshire -38 40 £36,000 -15.29% 13
Dorset 0 27 £32,500 -18.75% 13
Somerset +21 18 £23,500 -18.97% 8
Gloucestershire -40 11 £39,500 +92.68% 11
Cornwall +14 6 £25,500 -21.54%
Devon -37 4 £17,750 -40.83% 1
SLA
England

For the 6 months to 13 December 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 96 (56.47%) Windows
2 85 (50.00%) Active Directory
3 84 (49.41%) Microsoft
4 55 (32.35%) Office 365
5 53 (31.18%) Windows 10
6 50 (29.41%) Windows Server
7 41 (24.12%) ITIL
8 36 (21.18%) DNS
9 32 (18.82%) VMware
10 28 (16.47%) LAN
11 27 (15.88%) WAN
11 27 (15.88%) Service Delivery
12 26 (15.29%) Finance
13 25 (14.71%) DHCP
13 25 (14.71%) Microsoft Office
14 24 (14.12%) Windows Server 2008
15 23 (13.53%) Firewall
15 23 (13.53%) Problem-Solving
15 23 (13.53%) Windows Server 2012
16 22 (12.94%) TCP/IP
16 22 (12.94%) Video Conferencing
17 21 (12.35%) UAG
17 21 (12.35%) Windows 7
17 21 (12.35%) Apple
17 21 (12.35%) Service Management
18 20 (11.76%) Citrix
18 20 (11.76%) Azure
19 19 (11.18%) VMware Infrastructure
19 19 (11.18%) Avaya
19 19 (11.18%) MS Exchange

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (11.18%) MS Exchange
2 10 (5.88%) Exchange Server 2010
2 10 (5.88%) SharePoint
3 8 (4.71%) Skype for Business
4 6 (3.53%) Exchange Server 2013
5 1 (0.59%) IIS
5 1 (0.59%) SharePoint 2010
Applications
1 25 (14.71%) Microsoft Office
2 7 (4.12%) Microsoft Excel
3 4 (2.35%) Microsoft PowerPoint
4 2 (1.18%) MS Visio
Business Applications
1 1 (0.59%) Sage CRM
Cloud Services
1 55 (32.35%) Office 365
2 20 (11.76%) Azure
3 7 (4.12%) AWS
4 5 (2.94%) GCP
5 4 (2.35%) SaaS
6 3 (1.76%) Azure Active Directory
7 1 (0.59%) Cloudflare
7 1 (0.59%) IaaS
Communications & Networking
1 36 (21.18%) DNS
2 28 (16.47%) LAN
3 27 (15.88%) WAN
4 25 (14.71%) DHCP
5 23 (13.53%) Firewall
6 22 (12.94%) TCP/IP
7 16 (9.41%) Remote Desktop
8 13 (7.65%) VPN
9 11 (6.47%) Wireless
10 10 (5.88%) IPsec
10 10 (5.88%) WLAN
11 8 (4.71%) Skype
12 6 (3.53%) BGP
12 6 (3.53%) SAN
13 4 (2.35%) Cisco ASA
13 4 (2.35%) MPLS
13 4 (2.35%) NAS
13 4 (2.35%) OSPF
13 4 (2.35%) Unified Communications
14 3 (1.76%) NX-OS
Database & Business Intelligence
1 6 (3.53%) SQL Server
2 4 (2.35%) Relational Database
3 2 (1.18%) SQL Server Integration Services
4 1 (0.59%) Azure SQL Database
4 1 (0.59%) BusinessObjects
4 1 (0.59%) Data Warehouse
4 1 (0.59%) MySQL
4 1 (0.59%) Oracle Database
4 1 (0.59%) SQL Server 2005
4 1 (0.59%) SQL Server Reporting Services
Development Applications
1 3 (1.76%) JIRA
1 3 (1.76%) Team Foundation Server
2 2 (1.18%) Jenkins
2 2 (1.18%) VSS/SourceSafe
General
1 26 (15.29%) Finance
2 14 (8.24%) Public Sector
3 6 (3.53%) Law
4 5 (2.94%) Back Office
4 5 (2.94%) Local Government
4 5 (2.94%) Retail
5 4 (2.35%) Environmental Health
5 4 (2.35%) Legal
5 4 (2.35%) Telecoms
6 2 (1.18%) Aerospace
6 2 (1.18%) German Language
6 2 (1.18%) Military
7 1 (0.59%) Advertising
7 1 (0.59%) Fire and Rescue
7 1 (0.59%) Marketing
Job Titles
1 41 (24.12%) Analyst
2 39 (22.94%) Support Engineer
3 23 (13.53%) Service Desk Engineer
4 20 (11.76%) IT Support
5 16 (9.41%) Service Analyst
5 16 (9.41%) Service Desk Analyst
5 16 (9.41%) Support Analyst
6 14 (8.24%) IT Analyst
6 14 (8.24%) Service Desk Support
7 13 (7.65%) 1st Line Support
7 13 (7.65%) IT Engineer
7 13 (7.65%) IT Support Engineer
8 12 (7.06%) 2nd Line Support
8 12 (7.06%) Help Desk Engineer
8 12 (7.06%) Help Desk Support
9 11 (6.47%) 2nd Line Engineer
10 10 (5.88%) Help Desk Support Engineer
10 10 (5.88%) Infrastructure Engineer
11 9 (5.29%) 2nd Line Support Engineer
11 9 (5.29%) Consultant
Miscellaneous
1 22 (12.94%) Video Conferencing
2 13 (7.65%) Data Centre
3 10 (5.88%) Analytical Skills
4 7 (4.12%) PKI
4 7 (4.12%) Self-Motivation
5 6 (3.53%) Management Information System
6 5 (2.94%) Clustering
6 5 (2.94%) Replication
6 5 (2.94%) User Experience
7 4 (2.35%) Smartphone
8 3 (1.76%) Driving Licence
8 3 (1.76%) EMC VMAX
8 3 (1.76%) EMC VNX
8 3 (1.76%) IBM XIV
8 3 (1.76%) iSeries
8 3 (1.76%) Virtual Team
9 2 (1.18%) Fat Client
9 2 (1.18%) Thin Client
10 1 (0.59%) Blackberry
10 1 (0.59%) Handset
Operating Systems
1 96 (56.47%) Windows
2 53 (31.18%) Windows 10
3 50 (29.41%) Windows Server
4 24 (14.12%) Windows Server 2008
5 23 (13.53%) Windows Server 2012
6 21 (12.35%) Windows 7
7 15 (8.82%) Windows 8
8 14 (8.24%) Linux
9 3 (1.76%) Apple iOS
10 1 (0.59%) Android
10 1 (0.59%) CentOS
10 1 (0.59%) Unix
Processes & Methodologies
1 41 (24.12%) ITIL
2 27 (15.88%) Service Delivery
3 23 (13.53%) Problem-Solving
4 21 (12.35%) Service Management
5 14 (8.24%) Agile Software Development
6 13 (7.65%) ITSM
7 12 (7.06%) Project Delivery
8 11 (6.47%) Infrastructure Engineering
9 10 (5.88%) Cybersecurity
9 10 (5.88%) Incident Management
9 10 (5.88%) Root Cause Analysis
10 8 (4.71%) Asset Management
10 8 (4.71%) Stakeholder Management
11 7 (4.12%) Problem Management
12 6 (3.53%) Capacity Planning
12 6 (3.53%) DevOps
12 6 (3.53%) Network Monitoring
12 6 (3.53%) Performance Tuning
13 5 (2.94%) Continuous Improvement
13 5 (2.94%) ITIL V3
Programming Languages
1 12 (7.06%) SQL
2 6 (3.53%) PowerShell
3 4 (2.35%) C
4 3 (1.76%) Python
4 3 (1.76%) VBScript
5 2 (1.18%) PL/SQL
6 1 (0.59%) Java
6 1 (0.59%) Ruby
6 1 (0.59%) T-SQL
Qualifications
1 12 (7.06%) Microsoft Certification
1 12 (7.06%) Security Cleared
2 6 (3.53%) DV Cleared
2 6 (3.53%) SC Cleared
3 5 (2.94%) Degree
4 4 (2.35%) Cisco Certification
4 4 (2.35%) Computer Science Degree
5 3 (1.76%) A+ Certification
5 3 (1.76%) CCNP
5 3 (1.76%) MCP
5 3 (1.76%) MCSE
6 2 (1.18%) CCNA
6 2 (1.18%) DBS Check
7 1 (0.59%) AWS Certification
7 1 (0.59%) CIPD
7 1 (0.59%) ITIL Certification
7 1 (0.59%) MCITP
Quality Assurance & Compliance
1 2 (1.18%) ISO 22301
1 2 (1.18%) ISO 9001
1 2 (1.18%) ISO/IEC 20000
1 2 (1.18%) ISO/IEC 27001
1 2 (1.18%) QA
System Software
1 85 (50.00%) Active Directory
2 21 (12.35%) UAG
3 19 (11.18%) VMware Infrastructure
4 17 (10.00%) Hyper-V
5 6 (3.53%) XenApp
6 5 (2.94%) Terminal Services
7 1 (0.59%) Docker
7 1 (0.59%) Virtual Machines
7 1 (0.59%) VMware ESXi
7 1 (0.59%) XenDesktop
Systems Management
1 15 (8.82%) PaperCut
2 7 (4.12%) SCCM
3 3 (1.76%) Forefront Identity Manager
3 3 (1.76%) Nagios
4 2 (1.18%) Cisco LMS
4 2 (1.18%) Opscode Chef
4 2 (1.18%) Opsview
4 2 (1.18%) Puppet
5 1 (0.59%) Ansible
5 1 (0.59%) Kubernetes
5 1 (0.59%) Single Sign-On
5 1 (0.59%) vCenter Server
5 1 (0.59%) WSUS
Vendors
1 84 (49.41%) Microsoft
2 32 (18.82%) VMware
3 21 (12.35%) Apple
4 20 (11.76%) Citrix
5 19 (11.18%) Avaya
6 11 (6.47%) Veeam
7 10 (5.88%) Cisco
8 7 (4.12%) Dell
9 6 (3.53%) Google
9 6 (3.53%) HP
10 5 (2.94%) Remedy
11 4 (2.35%) 3PAR
11 4 (2.35%) EMC
11 4 (2.35%) Juniper
11 4 (2.35%) McAfee
11 4 (2.35%) NetApp
11 4 (2.35%) Scality
11 4 (2.35%) SonicWALL
12 3 (1.76%) Dell Compellent
12 3 (1.76%) IBM