Period
to 8 April 2020

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 137 122 102
Rank change year-on-year -15 -20 +8
Permanent jobs citing SLA 168 259 321
As % of all permanent jobs advertised in the South West 2.20% 2.57% 3.03%
As % of the Quality Assurance & Compliance category 18.52% 20.30% 25.10%
Number of salaries quoted 145 179 192
Median annual salary £30,000 £30,500 £36,554
Median salary % change year-on-year -1.64% -16.56% +16.04%
10th Percentile £22,500 £19,500 £19,250
90th Percentile £55,000 £60,000 £53,750
England median annual salary £37,500 £39,375 £35,000
% change year-on-year -4.76% +12.50% -5.41%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 907 1,276 1,279
As % of all permanent IT jobs advertised in the South West 11.88% 12.67% 12.08%
Number of salaries quoted 736 924 920
Median annual salary £42,500 £42,000 £42,500
Median salary % change year-on-year +1.19% -1.18% +6.25%
10th Percentile £26,250 £26,250 £26,475
90th Percentile £72,500 £69,625 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

3-month moving average salary quoted in jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

Salary distribution for jobs citing SLA in the South West over the 6 months to 8 April 2020.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +9 57 £32,500 +4.84% 6
Bristol -8 40 £32,000 +6.67% 9
Dorset +28 24 £29,000 -31.76% 1
Gloucestershire +6 20 £29,750 -40.50% 11
Somerset +24 17 £25,250 -3.81% 2
Devon -32 7 £28,500 +3.64%
Cornwall +1 1 £40,000 +45.45% 6
SLA
England

For the 6 months to 8 April 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 84 (50.00%) Windows
2 76 (45.24%) Microsoft
3 65 (38.69%) Active Directory
4 58 (34.52%) Office 365
5 56 (33.33%) LAN
6 51 (30.36%) WAN
7 46 (27.38%) ITIL
8 41 (24.40%) Wireless
9 40 (23.81%) Firewall
9 40 (23.81%) Microsoft Office
9 40 (23.81%) Windows Server
10 35 (20.83%) DNS
10 35 (20.83%) Windows 10
11 32 (19.05%) Problem-Solving
12 31 (18.45%) Cisco
12 31 (18.45%) DHCP
13 26 (15.48%) WLAN
14 24 (14.29%) MS Exchange
15 22 (13.10%) VMware
16 21 (12.50%) Service Delivery
16 21 (12.50%) VoIP
17 19 (11.31%) TCP/IP
17 19 (11.31%) Microsoft Certification
17 19 (11.31%) Service Management
17 19 (11.31%) Root Cause Analysis
17 19 (11.31%) Windows 8
18 18 (10.71%) Cisco ASA
18 18 (10.71%) Citrix
19 17 (10.12%) Windows Server 2008
19 17 (10.12%) VMware Infrastructure

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.29%) MS Exchange
2 11 (6.55%) Exchange Server 2013
3 7 (4.17%) Exchange Server 2010
4 4 (2.38%) SharePoint
5 1 (0.60%) Skype for Business
Applications
1 40 (23.81%) Microsoft Office
2 4 (2.38%) Microsoft Excel
2 4 (2.38%) Microsoft PowerPoint
3 2 (1.19%) MS Visio
Business Applications
1 1 (0.60%) Dynamics AX
1 1 (0.60%) NetSuite
1 1 (0.60%) Sage CRM
1 1 (0.60%) Unit4 Business World
Cloud Services
1 58 (34.52%) Office 365
2 6 (3.57%) Azure
3 2 (1.19%) AWS
4 1 (0.60%) Dynamics 365
4 1 (0.60%) GitHub
4 1 (0.60%) IaaS
4 1 (0.60%) SaaS
Communications & Networking
1 56 (33.33%) LAN
2 51 (30.36%) WAN
3 41 (24.40%) Wireless
4 40 (23.81%) Firewall
5 35 (20.83%) DNS
6 31 (18.45%) DHCP
7 26 (15.48%) WLAN
8 21 (12.50%) VoIP
9 19 (11.31%) TCP/IP
10 18 (10.71%) Cisco ASA
11 16 (9.52%) VPN
12 13 (7.74%) IPsec
13 12 (7.14%) Network Security
13 12 (7.14%) Remote Desktop
13 12 (7.14%) SSL
14 11 (6.55%) BGP
14 11 (6.55%) MPLS
14 11 (6.55%) OSPF
15 10 (5.95%) EIGRP
15 10 (5.95%) Internet
Database & Business Intelligence
1 6 (3.57%) SQL Server
2 3 (1.79%) SQL Server Integration Services
2 3 (1.79%) SQL Server Reporting Services
3 2 (1.19%) Data Warehouse
3 2 (1.19%) OLAP
3 2 (1.19%) OLTP
3 2 (1.19%) SQL Server 2005
3 2 (1.19%) SQL Server 2017
3 2 (1.19%) SQL Server Analysis Services
4 1 (0.60%) MySQL
4 1 (0.60%) QlikView
Development Applications
1 3 (1.79%) JIRA
1 3 (1.79%) Team Foundation Server
2 1 (0.60%) Git (software)
2 1 (0.60%) Jenkins
2 1 (0.60%) Selenium
2 1 (0.60%) SQL Server Management Studio (SSMS)
2 1 (0.60%) TeamCity
General
1 14 (8.33%) Finance
2 8 (4.76%) Legal
3 4 (2.38%) Back Office
4 3 (1.79%) Public Sector
5 2 (1.19%) German Language
5 2 (1.19%) Law
5 2 (1.19%) Local Government
5 2 (1.19%) Retail
5 2 (1.19%) Telecoms
6 1 (0.60%) Manufacturing
Job Titles
1 49 (29.17%) Analyst
2 36 (21.43%) Support Engineer
3 31 (18.45%) Support Analyst
4 25 (14.88%) Service Desk Engineer
5 19 (11.31%) IT Support
6 16 (9.52%) IT Engineer
7 15 (8.93%) 1st Line Support
8 14 (8.33%) Consultant
8 14 (8.33%) IT Support Engineer
8 14 (8.33%) Service Analyst
8 14 (8.33%) Service Desk Analyst
9 12 (7.14%) 2nd Line Support
10 11 (6.55%) 2nd Line Engineer
10 11 (6.55%) 3rd Line Support
10 11 (6.55%) 3rd Line Support Analyst
10 11 (6.55%) Network Consultant
11 9 (5.36%) Cisco Support
11 9 (5.36%) IT Analyst
12 8 (4.76%) 2nd Line Support Engineer
12 8 (4.76%) Cisco Engineer
Libraries, Frameworks & Software Standards
1 2 (1.19%) XML
Miscellaneous
1 15 (8.93%) Data Centre
2 14 (8.33%) Video Conferencing
3 10 (5.95%) Self-Motivation
4 8 (4.76%) Analytical Skills
5 6 (3.57%) Driving Licence
6 4 (2.38%) Management Information System
7 3 (1.79%) PKI
7 3 (1.79%) Virtual Team
8 2 (1.19%) Fat Client
8 2 (1.19%) Thin Client
9 1 (0.60%) Blackberry
9 1 (0.60%) Enterprise Software
9 1 (0.60%) Greenfield Project
9 1 (0.60%) iPhone
9 1 (0.60%) Mobile App
9 1 (0.60%) NHS
9 1 (0.60%) Social Media
Operating Systems
1 84 (50.00%) Windows
2 40 (23.81%) Windows Server
3 35 (20.83%) Windows 10
4 19 (11.31%) Windows 8
5 17 (10.12%) Windows Server 2008
6 15 (8.93%) Windows 7
6 15 (8.93%) Windows Server 2012
7 11 (6.55%) Windows Server 2016
8 6 (3.57%) Linux
9 5 (2.98%) Android
10 4 (2.38%) Apple iOS
11 3 (1.79%) CentOS
12 2 (1.19%) Windows Server 2019
Processes & Methodologies
1 46 (27.38%) ITIL
2 32 (19.05%) Problem-Solving
3 21 (12.50%) Service Delivery
4 19 (11.31%) Root Cause Analysis
4 19 (11.31%) Service Management
5 16 (9.52%) Data Entry
6 15 (8.93%) Problem Management
7 13 (7.74%) Mentoring
7 13 (7.74%) Project Delivery
8 12 (7.14%) Cybersecurity
8 12 (7.14%) ITSM
9 11 (6.55%) Presales
10 10 (5.95%) Project Management
11 8 (4.76%) Service Desk Management
12 6 (3.57%) ITIL V3
12 6 (3.57%) Proactive Management
13 5 (2.98%) Asset Management
13 5 (2.98%) Change Management
13 5 (2.98%) Proactive Maintenance
13 5 (2.98%) Proactive Monitoring
Programming Languages
1 6 (3.57%) PowerShell
1 6 (3.57%) SQL
2 4 (2.38%) C
2 4 (2.38%) VBScript
3 1 (0.60%) C#
3 1 (0.60%) Java
3 1 (0.60%) Python
3 1 (0.60%) VB
Qualifications
1 19 (11.31%) Microsoft Certification
2 15 (8.93%) Cisco Certification
3 12 (7.14%) CCNP
4 5 (2.98%) SC Cleared
4 5 (2.98%) Security Cleared
5 4 (2.38%) CCNA
5 4 (2.38%) MCITP
6 3 (1.79%) MCSE
7 2 (1.19%) A+ Certification
7 2 (1.19%) CCENT
7 2 (1.19%) CompTIA Security+
7 2 (1.19%) ITIL Certification
7 2 (1.19%) MCP
7 2 (1.19%) Network+ Certification
7 2 (1.19%) Server+ Certification
8 1 (0.60%) CCIE
8 1 (0.60%) CCIE Routing and Switching
8 1 (0.60%) CIPD
8 1 (0.60%) Degree
8 1 (0.60%) DV Cleared
Quality Assurance & Compliance
1 1 (0.60%) QA
System Software
1 65 (38.69%) Active Directory
2 17 (10.12%) VMware Infrastructure
3 11 (6.55%) UAG
4 5 (2.98%) XenApp
4 5 (2.98%) XenDesktop
5 4 (2.38%) Hyper-V
6 2 (1.19%) Microsoft Virtual Server
6 2 (1.19%) Virtual Servers
7 1 (0.60%) Docker
7 1 (0.60%) VMware ESXi
Systems Management
1 10 (5.95%) Cisco Prime
2 9 (5.36%) SCCM
3 8 (4.76%) PaperCut
4 3 (1.79%) Forefront Identity Manager
5 2 (1.19%) Backup Exec
5 2 (1.19%) Opscode Chef
5 2 (1.19%) Puppet
6 1 (0.60%) Ansible
6 1 (0.60%) McAfee ePO
6 1 (0.60%) Nagios
6 1 (0.60%) Single Sign-On
6 1 (0.60%) vCenter Server
Vendors
1 76 (45.24%) Microsoft
2 31 (18.45%) Cisco
3 22 (13.10%) VMware
4 18 (10.71%) Citrix
5 11 (6.55%) Avaya
6 10 (5.95%) Apple
6 10 (5.95%) CheckPoint
6 10 (5.95%) SolarWinds
7 5 (2.98%) Google
7 5 (2.98%) HP
8 4 (2.38%) Meraki
9 3 (1.79%) Red Hat
9 3 (1.79%) Veeam
10 2 (1.19%) Cognizant
10 2 (1.19%) Draytek
10 2 (1.19%) Juniper
10 2 (1.19%) ServiceNow
10 2 (1.19%) SonicWALL
11 1 (0.60%) NCR
11 1 (0.60%) Palo Alto