Period
to 21 March 2019

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 March 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
21 Mar 2019
Same period 2018 Same period 2017
Rank 102 101 109
Rank change year-on-year -1 +8 +18
Permanent jobs citing SLA 288 335 290
As % of all permanent IT jobs advertised in the South West 2.87% 3.21% 2.86%
As % of the Quality Assurance & Compliance category 23.30% 26.27% 26.56%
Number of salaries quoted 192 200 255
South West median annual salary £30,500 £35,000 £30,000
Median salary % change year-on-year -12.86% +16.67% -7.69%
10th Percentile £19,500 £19,250 £20,250
90th Percentile £59,763 £53,750 £45,000
England median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -2.60%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,236 1,275 1,092
As % of all permanent IT jobs advertised in the South West 12.32% 12.23% 10.76%
Number of salaries quoted 903 907 910
South West median annual salary £40,000 £42,500 £40,000
Median salary % change year-on-year -5.88% +6.25% -3.03%
10th Percentile £25,750 £26,250 £23,000
90th Percentile £68,750 £66,250 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 21 March 2019.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 21 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +28 102 £29,000 +13.73% 7
Wiltshire -2 76 £32,000 -20.00% 8
Devon +17 46 £27,500 +8.11% 5
Dorset +4 21 £42,500 +60.38% 2
Gloucestershire +14 17 £46,250 +32.14% 7
Somerset -6 11 £30,250 +28.72% 3
Cornwall -16 11 £27,500 -21.43% 13
SLA
England

For the 6 months to 21 March 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 121 (42.01%) ITIL
2 78 (27.08%) Microsoft
3 77 (26.74%) Windows
4 70 (24.31%) Service Delivery
5 60 (20.83%) Service Management
6 54 (18.75%) Active Directory
7 53 (18.40%) Finance
7 53 (18.40%) Security Cleared
8 52 (18.06%) ITSM
8 52 (18.06%) Cisco
9 43 (14.93%) Microsoft Excel
10 42 (14.58%) LAN
11 41 (14.24%) Stakeholder Management
11 41 (14.24%) Microsoft Azure
12 39 (13.54%) Microsoft PowerPoint
13 38 (13.19%) WAN
14 35 (12.15%) Incident Management
15 33 (11.46%) Continuous Improvement
16 32 (11.11%) GDPR
17 31 (10.76%) Problem-Solving
17 31 (10.76%) Infrastructure Engineering
18 30 (10.42%) Data Protection
19 29 (10.07%) Microsoft Certification
20 27 (9.38%) VMware
20 27 (9.38%) Firewall
20 27 (9.38%) Marketing
20 27 (9.38%) Analytical Skills
20 27 (9.38%) Data Centre
21 26 (9.03%) Windows Server
21 26 (9.03%) SC Cleared

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.47%) SharePoint
2 8 (2.78%) Skype for Business
3 7 (2.43%) MS Exchange
4 6 (2.08%) Apache
4 6 (2.08%) IBM Notes
5 5 (1.74%) CMS
5 5 (1.74%) Tomcat
6 4 (1.39%) Exchange Server 2010
6 4 (1.39%) IIS
7 2 (0.69%) BizTalk Server
7 2 (0.69%) Exchange Server 2013
8 1 (0.35%) Confluence
8 1 (0.35%) Elasticsearch
Applications
1 43 (14.93%) Microsoft Excel
2 39 (13.54%) Microsoft PowerPoint
3 19 (6.60%) Microsoft Office
4 6 (2.08%) Acrobat
4 6 (2.08%) MS Visio
5 1 (0.35%) Microsoft Project
Business Applications
1 3 (1.04%) Dynamics CRM
1 3 (1.04%) Siebel CRM
2 2 (0.69%) Oracle Payables
3 1 (0.35%) Oracle Applications
3 1 (0.35%) Oracle Assets
3 1 (0.35%) Oracle Cash Management
3 1 (0.35%) Oracle EBS R12
3 1 (0.35%) Oracle E-Business Tax
3 1 (0.35%) Oracle Financials
3 1 (0.35%) Oracle Receivables
3 1 (0.35%) Oracle Subledger Accounting
3 1 (0.35%) Unit4 Business World
Cloud Services
1 41 (14.24%) Microsoft Azure
2 20 (6.94%) Office 365
3 15 (5.21%) Cloud Computing
4 13 (4.51%) Amazon AWS
5 12 (4.17%) IaaS
6 11 (3.82%) SaaS
7 7 (2.43%) PaaS
8 6 (2.08%) Azure Active Directory
9 5 (1.74%) OneDrive
10 1 (0.35%) Google Cloud Platform
10 1 (0.35%) Slack
Communications & Networking
1 42 (14.58%) LAN
2 38 (13.19%) WAN
3 27 (9.38%) Firewall
4 22 (7.64%) DNS
5 16 (5.56%) TCP/IP
6 15 (5.21%) DHCP
7 14 (4.86%) VPN
8 13 (4.51%) Cisco IOS
8 13 (4.51%) Wireless
9 12 (4.17%) BGP
10 11 (3.82%) Cisco Nexus
10 11 (3.82%) Wireshark
10 11 (3.82%) WLAN
11 10 (3.47%) EIGRP
11 10 (3.47%) NX-OS
12 9 (3.13%) Remote Desktop
12 9 (3.13%) Skype
13 8 (2.78%) Internet
14 7 (2.43%) DSL
15 5 (1.74%) Intranet
Database & Business Intelligence
1 7 (2.43%) BusinessObjects
2 6 (2.08%) Data Warehouse
2 6 (2.08%) SQL Server
3 5 (1.74%) BODI
3 5 (1.74%) BusinessObjects Business Intelligence
3 5 (1.74%) BusinessObjects Web Intelligence
3 5 (1.74%) Lumira
3 5 (1.74%) Oracle Database
3 5 (1.74%) Oracle Database 12c
3 5 (1.74%) SAP Data Services
3 5 (1.74%) SQLPlus
4 3 (1.04%) Oracle BI EE
5 2 (0.69%) Crystal Reports
5 2 (0.69%) Geospatial Data
5 2 (0.69%) MySQL
5 2 (0.69%) Relational Database
5 2 (0.69%) SQL Server Reporting Services
6 1 (0.35%) GIS
6 1 (0.35%) MariaDB
6 1 (0.35%) PostgreSQL
Development Applications
1 9 (3.13%) VSS/SourceSafe
2 5 (1.74%) Bitbucket
2 5 (1.74%) Toad
3 4 (1.39%) Octopus Deploy
4 3 (1.04%) JIRA
5 1 (0.35%) Git (software)
5 1 (0.35%) Jenkins
General
1 53 (18.40%) Finance
2 27 (9.38%) Marketing
3 22 (7.64%) Telecoms
4 16 (5.56%) Retail
5 9 (3.13%) Electronics
5 9 (3.13%) Manufacturing
6 7 (2.43%) Law
7 6 (2.08%) Billing
7 6 (2.08%) Military
8 3 (1.04%) Games
9 2 (0.69%) Back Office
10 1 (0.35%) Financial Institution
10 1 (0.35%) Legal
Job Titles
1 61 (21.18%) Analyst
2 53 (18.40%) Service Manager
3 43 (14.93%) Support Engineer
4 35 (12.15%) IT Support
5 34 (11.81%) Service Analyst
6 33 (11.46%) Service Desk Analyst
7 31 (10.76%) Infrastructure Engineer
8 27 (9.38%) Delivery Manager
8 27 (9.38%) Services Delivery Manager
9 23 (7.99%) IT Engineer
9 23 (7.99%) IT Support Engineer
10 20 (6.94%) IT Analyst
11 19 (6.60%) Network Engineer
12 18 (6.25%) Support Analyst
13 17 (5.90%) Cloud Engineer
14 16 (5.56%) Technical Manager
14 16 (5.56%) Technical Services Manager
15 15 (5.21%) Support Manager
15 15 (5.21%) Technical Delivery Manager
15 15 (5.21%) Technical Service Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (1.74%) LDAP
2 4 (1.39%) ADSI
3 3 (1.04%) .NET
3 3 (1.04%) CSS
3 3 (1.04%) HTML
3 3 (1.04%) Middleware
3 3 (1.04%) Oracle Fusion
4 2 (0.69%) Software Packaging
4 2 (0.69%) XML
4 2 (0.69%) XMPP
5 1 (0.35%) 802.1X
5 1 (0.35%) LAMP
5 1 (0.35%) LAPP Stack
5 1 (0.35%) Spring
5 1 (0.35%) Spring Boot
Miscellaneous
1 27 (9.38%) Analytical Skills
1 27 (9.38%) Data Centre
2 23 (7.99%) Driving Licence
3 21 (7.29%) Self-Motivation
4 18 (6.25%) Management Information System
5 12 (4.17%) CMDB
6 11 (3.82%) PDA
6 11 (3.82%) Renewable Energy
7 10 (3.47%) Enterprise Software
8 8 (2.78%) User Experience
9 6 (2.08%) Public Cloud
10 5 (1.74%) Client/Server
11 4 (1.39%) Clustering
11 4 (1.39%) PKI
12 2 (0.69%) AS400
12 2 (0.69%) Fintech
12 2 (0.69%) Hybrid Cloud
12 2 (0.69%) Mobile App
12 2 (0.69%) Replication
13 1 (0.35%) Data Structures
Operating Systems
1 77 (26.74%) Windows
2 26 (9.03%) Windows Server
3 21 (7.29%) Linux
4 19 (6.60%) Windows 7
5 18 (6.25%) Windows Server 2008
6 13 (4.51%) Windows 10
6 13 (4.51%) Windows Server 2012
7 8 (2.78%) Windows 8
8 3 (1.04%) Windows Server 2003
9 2 (0.69%) Apple iOS
9 2 (0.69%) Mac OS
9 2 (0.69%) Unix
10 1 (0.35%) CentOS
10 1 (0.35%) Red Hat Enterprise Linux
10 1 (0.35%) Solaris
10 1 (0.35%) Ubuntu
Processes & Methodologies
1 121 (42.01%) ITIL
2 70 (24.31%) Service Delivery
3 60 (20.83%) Service Management
4 52 (18.06%) ITSM
5 41 (14.24%) Stakeholder Management
6 35 (12.15%) Incident Management
7 33 (11.46%) Continuous Improvement
8 31 (10.76%) Infrastructure Engineering
8 31 (10.76%) Problem-Solving
9 30 (10.42%) Data Protection
10 25 (8.68%) Agile Software Development
10 25 (8.68%) Capacity Management
11 23 (7.99%) Line Management
12 22 (7.64%) Break/Fix
13 19 (6.60%) Customer Requirements
14 17 (5.90%) Decision-Making
15 16 (5.56%) Contract Management
15 16 (5.56%) DevOps
16 15 (5.21%) Business Continuity
16 15 (5.21%) Performance Management
Programming Languages
1 16 (5.56%) PowerShell
2 14 (4.86%) Java
3 13 (4.51%) SQL
4 11 (3.82%) Python
5 6 (2.08%) C
6 5 (1.74%) PL/SQL
7 3 (1.04%) Bash Shell
8 2 (0.69%) Perl
8 2 (0.69%) T-SQL
9 1 (0.35%) C++
9 1 (0.35%) PHP
9 1 (0.35%) Ruby
9 1 (0.35%) Shell Script
Qualifications
1 53 (18.40%) Security Cleared
2 29 (10.07%) Microsoft Certification
3 26 (9.03%) DV Cleared
3 26 (9.03%) SC Cleared
4 22 (7.64%) Cisco Certification
5 21 (7.29%) MCSA
6 19 (6.60%) ISEB
7 15 (5.21%) Degree
8 12 (4.17%) CCNP
9 11 (3.82%) CCNA
10 7 (2.43%) MCSE
11 6 (2.08%) PRINCE2 Practitioner
12 5 (1.74%) APMP
12 5 (1.74%) MCITP
13 4 (1.39%) ITIL Certification
13 4 (1.39%) MCP
14 2 (0.69%) MCT
15 1 (0.35%) A+ Certification
15 1 (0.35%) Network+ Certification
15 1 (0.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 32 (11.11%) GDPR
2 9 (3.13%) PCI DSS
3 8 (2.78%) ISO/IEC 27001
4 4 (1.39%) PMO
5 2 (0.69%) ISO/IEC 20000
5 2 (0.69%) QA
System Software
1 54 (18.75%) Active Directory
2 25 (8.68%) VMware Infrastructure
3 12 (4.17%) Hyper-V
4 4 (1.39%) XenApp
5 2 (0.69%) Microsoft Virtual Server
5 2 (0.69%) Virtual Servers
5 2 (0.69%) VMware ESXi
6 1 (0.35%) KVM
6 1 (0.35%) NFS
Systems Management
1 10 (3.47%) Cisco LMS
1 10 (3.47%) Nagios
1 10 (3.47%) Opsview
2 7 (2.43%) FortiGate
3 6 (2.08%) Norton AntiVirus
4 4 (1.39%) Ansible
5 3 (1.04%) Systems Management Server (SMS)
6 2 (0.69%) Cisco CUCM
6 2 (0.69%) Puppet
6 2 (0.69%) SCCM
6 2 (0.69%) vCenter Server
7 1 (0.35%) Backup Exec
7 1 (0.35%) Cisco Prime
7 1 (0.35%) FreeIPA
7 1 (0.35%) Galera Cluster
7 1 (0.35%) Grafana
7 1 (0.35%) Microsoft Clustering
7 1 (0.35%) Prometheus
7 1 (0.35%) SCSM
Vendors
1 78 (27.08%) Microsoft
2 52 (18.06%) Cisco
3 27 (9.38%) VMware
4 15 (5.21%) SAP
5 14 (4.86%) McAfee
6 13 (4.51%) Oracle
7 11 (3.82%) Citrix
8 10 (3.47%) HP
9 9 (3.13%) ServiceNow
10 8 (2.78%) Veeam
11 6 (2.08%) Adobe
11 6 (2.08%) Lotus
11 6 (2.08%) Sophos
11 6 (2.08%) Symantec
12 5 (1.74%) Avaya
12 5 (1.74%) Juniper
12 5 (1.74%) Meraki
12 5 (1.74%) Mitel
13 4 (1.39%) Dell
13 4 (1.39%) Panasonic