SLA Jobs in the South West

Service Level Agreement (SLA)
England > South West

The table below provides summary statistics for permanent job vacancies advertised in the South West requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 138 153 196
Rank change year-on-year +15 +43 -5
Permanent jobs citing SLA 132 108 138
As % of all permanent jobs advertised in the South West 1.50% 1.74% 1.51%
As % of the Quality Assurance & Compliance category 12.45% 11.42% 7.95%
Number of salaries quoted 108 97 93
10th Percentile £26,250 £24,100 £22,840
25th Percentile £29,625 £28,250 £25,500
Median annual salary (50th Percentile) £40,000 £42,500 £32,500
Median % change year-on-year -5.88% +30.77% -3.90%
75th Percentile £56,500 £57,500 £48,000
90th Percentile £62,500 £64,174 £57,500
England median annual salary £33,250 £40,420 £40,000
% change year-on-year -17.74% +1.05% -

All Quality Assurance and Compliance Skills
South West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the South West.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,060 946 1,735
As % of all permanent jobs advertised in the South West 12.05% 15.20% 18.96%
Number of salaries quoted 651 687 905
10th Percentile £26,250 £28,075 £29,954
25th Percentile £35,000 £39,294 £36,250
Median annual salary (50th Percentile) £52,500 £55,000 £50,000
Median % change year-on-year -4.55% +10.00% +7.53%
75th Percentile £70,000 £70,625 £65,000
90th Percentile £85,000 £80,500 £83,250
England median annual salary £55,000 £58,000 £55,000
% change year-on-year -5.17% +5.45% -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

3-month moving average salary quoted in jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

Salary distribution for jobs citing SLA in the South West over the 6 months to 26 July 2024.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Somerset +9 28 £56,000 +60.00% 7
Wiltshire +3 27 £40,000 - 3
Gloucestershire +3 21 £55,000 +4.76% 1
Bristol -1 21 £34,000 -20.00% 3
Devon +2 14 £45,000 -5.26% 4
Dorset -12 12 £35,000 +6.46% 3
Cornwall -9 8 £28,000 -20.00%
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (18.94%) Microsoft Exchange
2 6 (4.55%) OpenEdge
3 2 (1.52%) Confluence
3 2 (1.52%) SharePoint
Applications
1 7 (5.30%) Microsoft Office
2 1 (0.76%) Microsoft PowerPoint
Cloud Services
1 31 (23.48%) Microsoft 365
2 21 (15.91%) AWS
3 19 (14.39%) Azure
4 14 (10.61%) SaaS
5 4 (3.03%) GCP
6 3 (2.27%) Amazon SQS
6 3 (2.27%) AWS Lambda
6 3 (2.27%) GitHub
6 3 (2.27%) GitHub Actions
6 3 (2.27%) Serverless
7 2 (1.52%) OneDrive
8 1 (0.76%) Adobe Creative Cloud
8 1 (0.76%) Entra ID
8 1 (0.76%) WhatsApp
Communications & Networking
1 13 (9.85%) LAN
1 13 (9.85%) WAN
2 12 (9.09%) SAN
3 11 (8.33%) Firewall
4 6 (4.55%) TCP/IP
4 6 (4.55%) VPN
5 5 (3.79%) DHCP
5 5 (3.79%) DNS
5 5 (3.79%) Remote Desktop
6 3 (2.27%) VSAT
6 3 (2.27%) Wireless
7 1 (0.76%) Gigabit Ethernet
Database & Business Intelligence
1 13 (9.85%) Oracle Database
1 13 (9.85%) SQL Server
2 5 (3.79%) Amazon RDS
2 5 (3.79%) RDBMS
2 5 (3.79%) Relational Database
3 3 (2.27%) MongoDB
4 1 (0.76%) GIS
Development Applications
1 13 (9.85%) Oracle Forms
2 8 (6.06%) JIRA
3 3 (2.27%) CircleCI
3 3 (2.27%) GitLab
3 3 (2.27%) Jenkins
General
1 45 (34.09%) Social Skills
2 34 (25.76%) Finance
3 22 (16.67%) Organisational Skills
4 13 (9.85%) Banking
5 10 (7.58%) Manufacturing
6 9 (6.82%) Analytical Skills
6 9 (6.82%) Retail
6 9 (6.82%) Telecoms
7 7 (5.30%) Legal
8 5 (3.79%) Fire and Rescue
9 3 (2.27%) French Language
9 3 (2.27%) Inclusion and Diversity
9 3 (2.27%) Portuguese Language
10 2 (1.52%) Public Sector
11 1 (0.76%) Back Office
11 1 (0.76%) Law
11 1 (0.76%) Local Government
Job Titles
1 24 (18.18%) IT Support
2 20 (15.15%) Infrastructure Engineer
3 18 (13.64%) Support Engineer
4 14 (10.61%) Analyst
5 13 (9.85%) Service Manager
6 12 (9.09%) IT Manager
7 9 (6.82%) IT Engineer
7 9 (6.82%) Support Analyst
8 8 (6.06%) 2nd Line Support
8 8 (6.06%) Lead
8 8 (6.06%) Technical Manager
8 8 (6.06%) Technical Services Manager
9 7 (5.30%) Head of IT
9 7 (5.30%) Head of Support
9 7 (5.30%) Service Desk Manager
10 6 (4.55%) Developer
10 6 (4.55%) ERP Developer
10 6 (4.55%) Progress Developer
10 6 (4.55%) Senior
11 5 (3.79%) Technical Support
Libraries, Frameworks & Software Standards
1 2 (1.52%) EDI
2 1 (0.76%) RESTful
2 1 (0.76%) SOAP
Miscellaneous
1 26 (19.70%) Management Information System
2 15 (11.36%) Data Centre
3 12 (9.09%) Clustering
4 6 (4.55%) Operational Technology
5 5 (3.79%) CMDB
5 5 (3.79%) Driving Licence
5 5 (3.79%) Enterprise Software
6 4 (3.03%) Self-Motivation
7 1 (0.76%) Analytical Mindset
7 1 (0.76%) Apple TV
7 1 (0.76%) Data Protection Act
7 1 (0.76%) EPoS
7 1 (0.76%) Onboarding
7 1 (0.76%) Replication
7 1 (0.76%) Security Operations Centre
7 1 (0.76%) Smartphone
Operating Systems
1 62 (46.97%) Windows
2 27 (20.45%) Windows Server
3 25 (18.94%) Linux
4 12 (9.09%) AIX
5 7 (5.30%) Apple iOS
6 6 (4.55%) Windows 10
7 4 (3.03%) Unix
7 4 (3.03%) Windows Server 2012
8 3 (2.27%) Windows 8
8 3 (2.27%) Windows Server 2003
8 3 (2.27%) Windows Server 2008
8 3 (2.27%) Windows Server 2016
9 1 (0.76%) Windows 7
Processes & Methodologies
1 52 (39.39%) ITIL
2 43 (32.58%) Service Delivery
3 41 (31.06%) Customer Service
4 28 (21.21%) Continuous Improvement
5 23 (17.42%) Infrastructure Engineering
5 23 (17.42%) Service Management
6 18 (13.64%) Problem-Solving
7 16 (12.12%) Information Security
8 13 (9.85%) Problem Management
9 12 (9.09%) Customer Requirements
9 12 (9.09%) Incident Management
10 10 (7.58%) Risk Register
11 9 (6.82%) Mentoring
12 8 (6.06%) Observability
13 7 (5.30%) Case Management
13 7 (5.30%) Fintech
13 7 (5.30%) PDCA
13 7 (5.30%) Process Improvement
14 6 (4.55%) ERP
14 6 (4.55%) Network Design
Programming Languages
1 29 (21.97%) SQL
2 6 (4.55%) Progress 4GL
3 2 (1.52%) Java
4 1 (0.76%) JavaScript
4 1 (0.76%) PHP
Qualifications
1 30 (22.73%) Security Cleared
2 27 (20.45%) Degree
3 22 (16.67%) ITIL Certification
4 15 (11.36%) SC Cleared
5 9 (6.82%) Microsoft Certification
6 5 (3.79%) ITIL Foundation Certificate
7 3 (2.27%) Computer Science Degree
7 3 (2.27%) DV Cleared
7 3 (2.27%) MCSE
8 1 (0.76%) CCNA
8 1 (0.76%) Cisco Certification
8 1 (0.76%) CISM
8 1 (0.76%) CISSP
8 1 (0.76%) CompTIA CySA+
8 1 (0.76%) ISACA
8 1 (0.76%) Master's Degree
8 1 (0.76%) MCSA
Quality Assurance & Compliance
1 18 (13.64%) ISO/IEC 27001
2 3 (2.27%) QA
3 2 (1.52%) GDPR
4 1 (0.76%) NIST
4 1 (0.76%) PCI DSS
System Software
1 39 (29.55%) VMware Infrastructure
2 32 (24.24%) Active Directory
3 7 (5.30%) Hyper-V
4 4 (3.03%) VMware Workstation
4 4 (3.03%) XenApp
4 4 (3.03%) XenDesktop
Systems Management
1 12 (9.09%) Backup Exec
1 12 (9.09%) NetBackup
2 8 (6.06%) Microsoft Intune
3 6 (4.55%) SCCM
4 3 (2.27%) ServiceCenter
4 3 (2.27%) Terraform
5 1 (0.76%) CASB
5 1 (0.76%) WSUS
Vendors
1 74 (56.06%) Microsoft
2 39 (29.55%) VMware
3 25 (18.94%) Oracle
4 22 (16.67%) HP
5 19 (14.39%) Cisco
6 14 (10.61%) NetApp
7 13 (9.85%) Red Hat
8 12 (9.09%) Hitachi
8 12 (9.09%) Snow
8 12 (9.09%) Veritas
9 9 (6.82%) IBM
10 6 (4.55%) Citrix
10 6 (4.55%) Progress
11 4 (3.03%) Apple
11 4 (3.03%) Dell
11 4 (3.03%) Google
11 4 (3.03%) Symantec
12 3 (2.27%) AppDynamics
12 3 (2.27%) ServiceNow
13 2 (1.52%) Veeam