Period
to 30 October 2020

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 30 October 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
30 Oct 2020
Same period 2019 Same period 2018
Rank 106 157 117
Rank change year-on-year +51 -40 +21
Permanent jobs citing SLA 88 184 272
As % of all permanent jobs advertised in the South West 2.55% 1.89% 2.64%
As % of the Quality Assurance & Compliance category 20.71% 16.52% 20.31%
Number of salaries quoted 71 147 184
Median annual salary £42,500 £32,500 £32,500
Median salary % change year-on-year +30.77% - -8.73%
10th Percentile £21,250 £20,250 £19,325
90th Percentile £61,250 £55,100 £49,250
England median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - +6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 425 1,114 1,339
As % of all permanent IT jobs advertised in the South West 12.33% 11.46% 13.02%
Number of salaries quoted 304 890 991
Median annual salary £46,500 £42,500 £42,500
Median salary % change year-on-year +9.41% - +6.25%
10th Percentile £24,650 £24,450 £24,500
90th Percentile £73,750 £68,750 £63,750
England median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

3-month moving average salary quoted in jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

Salary distribution for jobs citing SLA in the South West over the 6 months to 30 October 2020.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 30 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +49 31 £38,500 -8.33% 5
Gloucestershire +77 15 £30,750 -27.65% 2
Somerset +28 15 £45,500 +25.52% 2
Dorset +41 12 £30,000 -7.69% 5
Cornwall +6 9 £42,500 +66.67% 1
Devon +19 3 £57,500 +198.70% 2
Bristol -5 3 £43,500 +61.11% 4
SLA
England

For the 6 months to 30 October 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 52 (59.09%) Windows
2 42 (47.73%) Microsoft
3 32 (36.36%) Cisco
4 31 (35.23%) Linux
5 28 (31.82%) ITIL
6 27 (30.68%) Windows Server
7 25 (28.41%) VMware
8 21 (23.86%) Office 365
9 20 (22.73%) Mentoring
10 19 (21.59%) LAN
11 18 (20.45%) Azure
12 17 (19.32%) WAN
13 16 (18.18%) VoIP
13 16 (18.18%) Security Cleared
14 15 (17.05%) SC Cleared
14 15 (17.05%) Agile Software Development
14 15 (17.05%) User Experience
14 15 (17.05%) Microsoft Office
14 15 (17.05%) Windows 10
15 14 (15.91%) MS Exchange
15 14 (15.91%) Unix
15 14 (15.91%) Firewall
15 14 (15.91%) Docker
16 13 (14.77%) Exchange Server 2013
16 13 (14.77%) Puppet
16 13 (14.77%) PowerShell
16 13 (14.77%) Red Hat Enterprise Linux
16 13 (14.77%) Red Hat
16 13 (14.77%) Problem-Solving
17 12 (13.64%) Juniper

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (15.91%) MS Exchange
2 13 (14.77%) Exchange Server 2013
3 3 (3.41%) SharePoint
4 2 (2.27%) Exchange Server 2003
4 2 (2.27%) Exchange Server 2007
4 2 (2.27%) Exchange Server 2010
Applications
1 15 (17.05%) Microsoft Office
Business Applications
1 5 (5.68%) Sentinel
2 3 (3.41%) Remedy ITSM
3 1 (1.14%) Dynamics AX
Cloud Services
1 21 (23.86%) Office 365
2 18 (20.45%) Azure
3 12 (13.64%) OpenShift
4 7 (7.95%) AWS
5 6 (6.82%) SaaS
6 5 (5.68%) Apigee
6 5 (5.68%) AWS CloudTrail
6 5 (5.68%) Virtual Private Cloud
7 4 (4.55%) IaaS
7 4 (4.55%) PaaS
8 2 (2.27%) Azure Active Directory
9 1 (1.14%) GCP
Communications & Networking
1 19 (21.59%) LAN
2 17 (19.32%) WAN
3 16 (18.18%) VoIP
4 14 (15.91%) Firewall
5 9 (10.23%) PBX
6 8 (9.09%) Cisco ASA
7 7 (7.95%) DNS
8 3 (3.41%) Internet
8 3 (3.41%) Intrusion Detection
8 3 (3.41%) Network Security
8 3 (3.41%) SAN
8 3 (3.41%) TCP/IP
8 3 (3.41%) Unified Communications
8 3 (3.41%) Wi-Fi
9 2 (2.27%) EIGRP
9 2 (2.27%) FCoE
9 2 (2.27%) IPsec
9 2 (2.27%) VPLS
9 2 (2.27%) VPN
9 2 (2.27%) Wireless
Database & Business Intelligence
1 1 (1.14%) MySQL
1 1 (1.14%) SQL Server
Development Applications
1 1 (1.14%) JIRA
1 1 (1.14%) SonarQube
General
1 10 (11.36%) Retail
2 8 (9.09%) Finance
3 5 (5.68%) Telecoms
4 3 (3.41%) Manufacturing
5 2 (2.27%) Electronics
5 2 (2.27%) Marketing
5 2 (2.27%) Pharmaceutical
5 2 (2.27%) Public Sector
6 1 (1.14%) Legal
6 1 (1.14%) Publishing
Job Titles
1 13 (14.77%) Analyst
2 11 (12.50%) Administrator
2 11 (12.50%) Linux Administrator
2 11 (12.50%) Service Desk Engineer
3 8 (9.09%) Senior Analyst
3 8 (9.09%) Support Engineer
4 7 (7.95%) 3rd Line Engineer
5 6 (6.82%) Systems Administrator
6 5 (5.68%) IT Engineer
6 5 (5.68%) SIEM Analyst
6 5 (5.68%) SOC Analyst
6 5 (5.68%) Support Analyst
7 4 (4.55%) 3rd Line Support
7 4 (4.55%) IT Support
7 4 (4.55%) Linux Systems Administrator
7 4 (4.55%) Senior Linux Administrator
7 4 (4.55%) Service Manager
8 3 (3.41%) Delivery Manager
8 3 (3.41%) Operations Analyst
8 3 (3.41%) Senior Security Analyst
Libraries, Frameworks & Software Standards
1 4 (4.55%) JSON
2 3 (3.41%) SAML
3 2 (2.27%) LAMP
3 2 (2.27%) WAMP
4 1 (1.14%) .NET
Miscellaneous
1 15 (17.05%) User Experience
2 10 (11.36%) Self-Motivation
3 9 (10.23%) Data Centre
4 7 (7.95%) Public Cloud
5 4 (4.55%) Analytical Skills
5 4 (4.55%) Enterprise Software
5 4 (4.55%) Management Information System
6 3 (3.41%) iSeries
7 2 (2.27%) Smartphone
7 2 (2.27%) Tandem
8 1 (1.14%) Blackberry
8 1 (1.14%) Driving Licence
Operating Systems
1 52 (59.09%) Windows
2 31 (35.23%) Linux
3 27 (30.68%) Windows Server
4 15 (17.05%) Windows 10
5 14 (15.91%) Unix
6 13 (14.77%) Red Hat Enterprise Linux
7 11 (12.50%) AIX
7 11 (12.50%) Solaris
7 11 (12.50%) Windows Server 2016
8 9 (10.23%) Apple iOS
9 5 (5.68%) Windows Server 2012
10 4 (4.55%) Windows 7
10 4 (4.55%) Windows Server 2008
11 3 (3.41%) CentOS
11 3 (3.41%) SUSE
11 3 (3.41%) Windows Server 2003
12 2 (2.27%) Mac OS
13 1 (1.14%) Android
13 1 (1.14%) Windows 8
13 1 (1.14%) Windows Mobile
Processes & Methodologies
1 28 (31.82%) ITIL
2 20 (22.73%) Mentoring
3 15 (17.05%) Agile Software Development
4 13 (14.77%) Problem-Solving
5 12 (13.64%) Network Management
5 12 (13.64%) Performance Tuning
6 11 (12.50%) Coaching
6 11 (12.50%) Security Hardening
7 10 (11.36%) Continuous Improvement
7 10 (11.36%) Service Management
8 9 (10.23%) Capacity Management
8 9 (10.23%) Customer Requirements
8 9 (10.23%) Service Delivery
8 9 (10.23%) Strategic Roadmap
9 8 (9.09%) Decision-Making
9 8 (9.09%) Security Operations
10 7 (7.95%) Change Management
10 7 (7.95%) Incident Management
10 7 (7.95%) Proactive Maintenance
10 7 (7.95%) Stakeholder Management
Programming Languages
1 13 (14.77%) PowerShell
2 11 (12.50%) Shell Script
3 9 (10.23%) SQL
4 3 (3.41%) Python
4 3 (3.41%) VBScript
5 1 (1.14%) Bash Shell
5 1 (1.14%) Java
5 1 (1.14%) JavaScript
5 1 (1.14%) PHP
Qualifications
1 16 (18.18%) Security Cleared
2 15 (17.05%) SC Cleared
3 11 (12.50%) Cisco Certification
4 10 (11.36%) ITIL Certification
4 10 (11.36%) MCSA
4 10 (11.36%) Microsoft Certification
5 9 (10.23%) CCNA
6 8 (9.09%) Degree
7 6 (6.82%) VMware Certified Professional (VCP)
8 5 (5.68%) CCNP
9 4 (4.55%) DV Cleared
10 3 (3.41%) MCSE
Quality Assurance & Compliance
1 8 (9.09%) ISO/IEC 27001
2 6 (6.82%) GDPR
3 3 (3.41%) NIST
3 3 (3.41%) NIST 800
3 3 (3.41%) Sarbanes-Oxley
4 1 (1.14%) QA
System Software
1 14 (15.91%) Docker
2 12 (13.64%) Active Directory
3 8 (9.09%) VMware Infrastructure
4 2 (2.27%) Virtual Desktop
4 2 (2.27%) XenApp
5 1 (1.14%) VMware Server
Systems Management
1 13 (14.77%) Puppet
2 8 (9.09%) Network Intrusion Detection System
3 6 (6.82%) Ansible
3 6 (6.82%) Red Hat Satellite
4 5 (5.68%) Oracle ZFS
4 5 (5.68%) SCCM
5 3 (3.41%) Host Intrusion Detection System
5 3 (3.41%) WhatsUp Gold
6 2 (2.27%) Cisco Prime
6 2 (2.27%) Kubernetes
7 1 (1.14%) Microsoft Intune
7 1 (1.14%) Opscode Chef
Vendors
1 42 (47.73%) Microsoft
2 32 (36.36%) Cisco
3 25 (28.41%) VMware
4 13 (14.77%) Red Hat
5 12 (13.64%) Juniper
5 12 (13.64%) Oracle
6 9 (10.23%) Avaya
6 9 (10.23%) IBM
7 7 (7.95%) Dell
8 5 (5.68%) ArcSight
8 5 (5.68%) Citrix
8 5 (5.68%) LogRhythm
8 5 (5.68%) Splunk
9 4 (4.55%) Mitel
9 4 (4.55%) SolarWinds
10 3 (3.41%) Apple
10 3 (3.41%) Aruba
10 3 (3.41%) CheckPoint
10 3 (3.41%) Remedy
10 3 (3.41%) Veeam