Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > South West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 114 145 105
Rank change year-on-year +31 -40 -18
Permanent jobs citing SLA 268 240 344
As % of all permanent IT jobs advertised in the South West 2.60% 2.36% 3.17%
As % of the Quality Assurance & Compliance category 20.33% 22.14% 27.11%
Number of salaries quoted 176 186 294
South West median annual salary £34,000 £36,250 £32,000
Median salary % change year-on-year -6.21% +13.28% -11.11%
10th Percentile £19,375 £21,000 £20,500
90th Percentile £47,500 £48,000 £52,500
England median annual salary £39,500 £38,000 £37,500
% change year-on-year +3.95% +1.33% +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
South West
Permanent vacancies with a requirement for quality assurance or compliance skills 1,318 1,084 1,269
As % of all permanent IT jobs advertised in the South West 12.79% 10.65% 11.68%
Number of salaries quoted 978 831 1,048
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.47%
10th Percentile £24,750 £26,250 £23,000
90th Percentile £63,750 £65,000 £65,117
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

The salary distribution of IT jobs citing SLA in the South West over the 6 months to 17 October 2018.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +2 81 £42,500 +6.25% 7
Bristol +6 71 £27,500 -8.33% 15
Dorset -4 33 £27,500 -24.14% 4
Gloucestershire +20 31 £19,000 -50.00% 3
Devon +31 18 £27,500 -42.11% 5
Somerset +23 15 £25,000 -21.88%
Cornwall -9 15 £29,125 -27.19%
SLA
England

For the 6 months to 17 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for SLA.

1 115 (42.91%) ITIL
2 99 (36.94%) Service Management
3 75 (27.99%) Microsoft
4 74 (27.61%) Incident Management
5 69 (25.75%) Service Delivery
6 65 (24.25%) VMware
7 62 (23.13%) LAN
8 61 (22.76%) Cisco
9 58 (21.64%) WAN
9 58 (21.64%) Windows
10 57 (21.27%) VMware Infrastructure
11 56 (20.90%) Capacity Management
12 55 (20.52%) Security Cleared
13 52 (19.40%) Cisco Certification
14 50 (18.66%) Active Directory
14 50 (18.66%) Finance
15 49 (18.28%) Network Monitoring
16 48 (17.91%) Nagios
17 47 (17.54%) Root Cause Analysis
18 45 (16.79%) Security Patching
19 44 (16.42%) Cisco Nexus
19 44 (16.42%) Cisco LMS
19 44 (16.42%) Opsview
19 44 (16.42%) NX-OS
19 44 (16.42%) Wireshark
19 44 (16.42%) Cisco IOS
19 44 (16.42%) BGP
19 44 (16.42%) VSS/SourceSafe
20 43 (16.04%) CCNP
21 41 (15.30%) Python

SLA
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.60%) SharePoint
2 8 (2.99%) Skype for Business
3 7 (2.61%) MS Exchange
4 4 (1.49%) IBM Notes
5 2 (0.75%) Apache
5 2 (0.75%) BizTalk Server
5 2 (0.75%) Exchange Server 2003
5 2 (0.75%) Exchange Server 2013
5 2 (0.75%) Site Server
6 1 (0.37%) Confluence
6 1 (0.37%) Exchange Server 2007
6 1 (0.37%) IIS
6 1 (0.37%) SharePoint Server
6 1 (0.37%) Tomcat
Applications
1 35 (13.06%) Microsoft Excel
2 31 (11.57%) Microsoft PowerPoint
3 23 (8.58%) Microsoft Office
4 9 (3.36%) MS Visio
5 4 (1.49%) Acrobat
6 3 (1.12%) Microsoft Project
Business Applications
1 6 (2.24%) Siebel CRM
2 5 (1.87%) Dynamics CRM
3 1 (0.37%) Oracle Applications
3 1 (0.37%) Oracle Assets
3 1 (0.37%) Oracle Cash Management
3 1 (0.37%) Oracle EBS R12
3 1 (0.37%) Oracle E-Business Tax
3 1 (0.37%) Oracle Financials
3 1 (0.37%) Oracle Payables
3 1 (0.37%) Oracle Receivables
3 1 (0.37%) Oracle Subledger Accounting
Cloud Services
1 23 (8.58%) Microsoft Azure
2 16 (5.97%) Office 365
3 14 (5.22%) Amazon AWS
4 8 (2.99%) Cloud Computing
5 6 (2.24%) Azure Active Directory
6 5 (1.87%) SaaS
7 3 (1.12%) IaaS
Communications & Networking
1 62 (23.13%) LAN
2 58 (21.64%) WAN
3 44 (16.42%) BGP
3 44 (16.42%) Cisco IOS
3 44 (16.42%) Cisco Nexus
3 44 (16.42%) NX-OS
3 44 (16.42%) Wireshark
4 39 (14.55%) EIGRP
5 21 (7.84%) DNS
6 17 (6.34%) TCP/IP
7 15 (5.60%) Firewall
7 15 (5.60%) VoIP
8 13 (4.85%) VPN
9 12 (4.48%) DHCP
10 10 (3.73%) FTP
11 8 (2.99%) SMS
12 7 (2.61%) Internet
12 7 (2.61%) Wireless
13 6 (2.24%) Ethernet
13 6 (2.24%) Skype
Database & Business Intelligence
1 12 (4.48%) SQL Server
2 6 (2.24%) Oracle BI EE
3 3 (1.12%) BusinessObjects
3 3 (1.12%) Crystal Reports
3 3 (1.12%) Power BI
3 3 (1.12%) Relational Database
3 3 (1.12%) SQL Server Reporting Services
4 2 (0.75%) RDBMS
4 2 (0.75%) SQL Server 2012
5 1 (0.37%) MS Access
5 1 (0.37%) SQL Server 2008
5 1 (0.37%) SQL Server 2014
5 1 (0.37%) SQL Server 2016
Development Applications
1 44 (16.42%) VSS/SourceSafe
2 5 (1.87%) GCC
3 4 (1.49%) JIRA
4 1 (0.37%) Bitbucket
4 1 (0.37%) Git (software)
4 1 (0.37%) Jenkins
General
1 50 (18.66%) Finance
2 19 (7.09%) Telecoms
3 16 (5.97%) Retail
4 13 (4.85%) Marketing
5 12 (4.48%) Manufacturing
6 9 (3.36%) Electronics
7 7 (2.61%) Billing
7 7 (2.61%) Law
8 5 (1.87%) Back Office
9 4 (1.49%) Military
10 2 (0.75%) Banking
11 1 (0.37%) Local Government
Job Titles
1 69 (25.75%) Analyst
2 47 (17.54%) Network Engineer
3 36 (13.43%) Service Manager
4 35 (13.06%) Support Engineer
5 31 (11.57%) Support Analyst
6 25 (9.33%) Service Analyst
6 25 (9.33%) Service Desk Analyst
7 24 (8.96%) IT Analyst
8 20 (7.46%) Delivery Manager
8 20 (7.46%) Services Delivery Manager
9 17 (6.34%) Infrastructure Engineer
9 17 (6.34%) IT Support
10 13 (4.85%) Desktop Support
11 12 (4.48%) 1st Line Support
11 12 (4.48%) IT Engineer
11 12 (4.48%) IT Support Engineer
12 10 (3.73%) 1st Line Support Analyst
12 10 (3.73%) Applications Support
12 10 (3.73%) Support Manager
13 9 (3.36%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 10 (3.73%) CSS
1 10 (3.73%) HTML
1 10 (3.73%) XML
2 6 (2.24%) .NET
2 6 (2.24%) Middleware
2 6 (2.24%) Oracle Fusion
3 4 (1.49%) Flash
4 3 (1.12%) SAML
5 2 (0.75%) WAP
6 1 (0.37%) Spring
6 1 (0.37%) Spring Boot
6 1 (0.37%) Windows SharePoint Services
Miscellaneous
1 24 (8.96%) Self-Motivation
2 23 (8.58%) Data Centre
3 16 (5.97%) Management Information System
4 15 (5.60%) User Experience
5 12 (4.48%) Analytical Skills
5 12 (4.48%) Driving Licence
6 8 (2.99%) Enterprise Software
7 6 (2.24%) Blackberry
7 6 (2.24%) CMDB
7 6 (2.24%) PDA
8 5 (1.87%) iPad
9 4 (1.49%) Renewable Energy
10 3 (1.12%) Clustering
10 3 (1.12%) VxBlock/Vblock
11 2 (0.75%) Cyberthreat
11 2 (0.75%) Social Media
12 1 (0.37%) Credit Risk
12 1 (0.37%) Fintech
12 1 (0.37%) iPhone
12 1 (0.37%) PKI
Operating Systems
1 58 (21.64%) Windows
2 22 (8.21%) Linux
2 22 (8.21%) Windows Server
3 16 (5.97%) Windows 7
4 15 (5.60%) Unix
5 14 (5.22%) Windows 10
6 11 (4.10%) Mac OS
7 8 (2.99%) Android
7 8 (2.99%) Windows Server 2008
7 8 (2.99%) Windows Server 2012
8 7 (2.61%) Windows 8
9 5 (1.87%) Apple iOS
10 3 (1.12%) Windows XP
11 2 (0.75%) AIX
11 2 (0.75%) CentOS
11 2 (0.75%) Red Hat Enterprise Linux
11 2 (0.75%) Ubuntu
12 1 (0.37%) Debian
12 1 (0.37%) Kali Linux
12 1 (0.37%) Solaris
Processes & Methodologies
1 115 (42.91%) ITIL
2 99 (36.94%) Service Management
3 74 (27.61%) Incident Management
4 69 (25.75%) Service Delivery
5 56 (20.90%) Capacity Management
6 49 (18.28%) Network Monitoring
7 47 (17.54%) Root Cause Analysis
8 45 (16.79%) Security Patching
9 40 (14.93%) Stakeholder Management
10 36 (13.43%) Problem-Solving
11 34 (12.69%) ITSM
12 33 (12.31%) Problem Management
13 28 (10.45%) Continuous Improvement
14 27 (10.07%) Agile Software Development
15 21 (7.84%) Data Protection
16 17 (6.34%) Infrastructure Engineering
16 17 (6.34%) Service Delivery Management
17 15 (5.60%) CRM
18 14 (5.22%) Decision-Making
18 14 (5.22%) Project Management
Programming Languages
1 41 (15.30%) Python
2 21 (7.84%) SQL
3 16 (5.97%) Java
4 10 (3.73%) C
5 8 (2.99%) PowerShell
6 4 (1.49%) T-SQL
7 2 (0.75%) Bash Shell
7 2 (0.75%) Perl
8 1 (0.37%) C++
8 1 (0.37%) Ruby
8 1 (0.37%) VB
Qualifications
1 55 (20.52%) Security Cleared
2 52 (19.40%) Cisco Certification
3 43 (16.04%) CCNP
4 39 (14.55%) DV Cleared
5 37 (13.81%) SC Cleared
6 25 (9.33%) Microsoft Certification
7 20 (7.46%) Degree
8 16 (5.97%) ITIL Certification
9 13 (4.85%) ISEB
10 12 (4.48%) CCNA
11 7 (2.61%) MCITP
12 5 (1.87%) MCT
13 4 (1.49%) MCP
13 4 (1.49%) MCSE
14 3 (1.12%) Citrix Certification
14 3 (1.12%) PRINCE2 Certification
15 2 (0.75%) CCA
15 2 (0.75%) CCAA
15 2 (0.75%) ITIL Foundation Certificate
15 2 (0.75%) MCSA
Quality Assurance & Compliance
1 13 (4.85%) GDPR
2 7 (2.61%) ISO/IEC 27001
3 6 (2.24%) PMO
4 3 (1.12%) Government Security Classifications
4 3 (1.12%) ISO/IEC 20000
5 2 (0.75%) COBIT
6 1 (0.37%) PCI DSS
6 1 (0.37%) QA
System Software
1 57 (21.27%) VMware Infrastructure
2 50 (18.66%) Active Directory
3 11 (4.10%) Hyper-V
4 5 (1.87%) NFS
5 3 (1.12%) Shibboleth
6 2 (0.75%) BitLocker
6 2 (0.75%) Terminal Services
6 2 (0.75%) Virtual Servers
6 2 (0.75%) Xen
6 2 (0.75%) XenApp
6 2 (0.75%) XenServer
7 1 (0.37%) ISA Server
7 1 (0.37%) Virtual Machines
7 1 (0.37%) vSphere
7 1 (0.37%) XenDesktop
Systems Management
1 48 (17.91%) Nagios
2 44 (16.42%) Cisco LMS
2 44 (16.42%) Opsview
3 12 (4.48%) SCCM
4 6 (2.24%) Cisco Prime
5 5 (1.87%) NetBackup
6 4 (1.49%) Norton AntiVirus
7 3 (1.12%) Cacti
8 2 (0.75%) AirWatch
8 2 (0.75%) Microsoft Clustering
9 1 (0.37%) Backup Exec
9 1 (0.37%) FreeIPA
9 1 (0.37%) Netcool
9 1 (0.37%) OpenView Configuration Management
9 1 (0.37%) Puppet
9 1 (0.37%) SCOM
9 1 (0.37%) SCOrch
9 1 (0.37%) SCVMM
9 1 (0.37%) Systems Management Server (SMS)
9 1 (0.37%) Veritas Storage Foundation
Vendors
1 75 (27.99%) Microsoft
2 65 (24.25%) VMware
3 61 (22.76%) Cisco
4 18 (6.72%) Oracle
5 12 (4.48%) Citrix
6 11 (4.10%) SAP
7 10 (3.73%) Apple
7 10 (3.73%) McAfee
8 8 (2.99%) HP
8 8 (2.99%) SolarWinds
9 6 (2.24%) BT
9 6 (2.24%) Ivanti
9 6 (2.24%) Siebel
10 5 (1.87%) Brocade
10 5 (1.87%) CheckPoint
10 5 (1.87%) Forcepoint
10 5 (1.87%) Juniper
10 5 (1.87%) Siemens
10 5 (1.87%) Sophos
10 5 (1.87%) Veritas